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experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
 Rob in Huntingdon Valley, PA Missing
Recently found oil leaking on my
garage floor. I personally had not driven the vehicle for
over a month since I had multiple surgeries but when I
finally got back to the office noticed the floor in my
garage. Called my mechanic since the vehicle was due for
inspection and he said he would check for a leak. He
called to tell me that the gasket for the drain plug was
missing. A few days earlier, I had received an e-mail
from Jiffy Lube for a customer satisfaction comment. I
filled it out explaining the problem and sent it in. A
week or two later, I receive a phone call from the store
manager. Told me there was nothing he could do. Poor
customer relations. Said that I should have brought the
vehicle to him first and that he couldn’t be sure that my
mechanic was telling the truth. In his words, “ Outside
mechanics are always trying to do this to us”. Couldn’t
believe his answer. He said, what would you like me to
do. I said I’ll leave that up to you. Still said it
wasn’t there responsibility. I reminded him that I spend
over $400 a year at his location. Didn’t matter. When we
could come to no resolve, I just said I will never be back
to his location. He said okay and have a nice day. That
was it. Ridiculous.
 Luke Employee
Hello, My name is Luke and I have a
question. My girlfriend has been working at a jiffy lube
for a few months now and she's the only female at this
particular location. The guys have made comments to her
here and there but we just kinda passed it off as garage
talk. Well, they keep making negative comments about her
weight and tell her she should wear makeup (she really
doesnt need it) and just today one employee asked her if
she's ever been in a "slut fest" and the manager walked up
to her and told her, and i quote "You have a huge ass"
right to her face and walked away! I can't stand for that
kind of unethical treatment. She doesn't want me to do
anything because she's afraid they'll make her life hell
there but i can't just sit by. Can you help in any way?
 Caleb Employee
Hello I have a TERRIBLE experience
as a former employee. I worked for probably 20 hours
including training only to get paid for less than 1 hours
work. Plus here is some other juice on iffy lube. They
charge 90 DOLLARS for a fuel filter which costs at the
MOST 15 dollars, they would tell customers their engine
air and cabin air filter needed replacing when I could
tell they were brand new and would charge 50 dollars for a
engine air filter and 40 for a cabin air filter a TOTAL
RIP OFF. I was an apprentice at a VERY reputable local
shop and knew quite a bit about cars after a year and a
half of training and school and could tell that iffy lube
is nothing but a rip off.=
 Len in Lake Stevens, WA Oil Filter
I had my
1995 Lincoln's oil changed at the Frontier Village (Lake
Stevens) Jiffy Lube and in less than a month my car ran
out of oil. I filled the car back up with oil and got it
to run again. I figured out that the oil filter that was
installed was leaking. I removed the oil filter and
cleaned it. After reinstalling it and letting the car run
I could see that the filter was leaking again. I replaced
the filter with a Fram oil filter and the leak stopped. I
saved the oil filter and I'm sure that one of your
business Reps. would want to see it to see if this is an
isolated incidence or if there are more bad filters in
 Jon Stripped Oil Plug
I went to the dealership to get an
oil change, only to find out that during my previous oil
change Jiffy Lube changed the oil plug (to one that is
much harder and longer) and managed to over torque it
causing the threads on the pan to strip out. When the
dealership took the plug out, the threads on the pan came
with it. Jiffy Lube claims oil pans are designed to wear
out. I don't see how anyone can seriously believe this.
I told them that, but they stuck to their story.
 Anonymous in Washington State
There, here is my complaint about Jiffy Lube and
there dishonest way. I am a former employee. The store I
worked at was in Washington State.
there is no respect from assistant managers and managers.
All employees are treated so poorly and disrespect that
its gotten to the point where I didn't even want to go to
work. I myself, the only girl in the shop, was treated so
poorly compared to others and degraded all the time. When
I tried to tell my manager about it he didn't do anything
about it at all. My manager knew how he treated everyone
yet he did nothing about it and thinks everything was
fine. We had a new employee once and he would always be
yelled at and disrespected. It got to the point where he
tried to defend himself and the assistant manager pushed
him. After that the employee who was pushed
filed assault charges but you know whats the worst part
about it though? The new employee was fired because he
took action but management fired him AND not the assistant
manager, who kept treating everyone with no respect after
thing is the selling tactics that Jiffy Lube forces upon
their employees. If you don't sell sell sell you get
yelled at and your job is basically on the line. Thing is
I understand every business needs to up sell but when it
comes to cars its wrong. There have been so many times
that I have been yelled at for not selling. They don't
understand that people go in there just for an oil change.
They don't go in there for be pressured to buy services
that they don't even need to their car or services they
greeters are Jiffy Lube lie. I know first hand. They make
up stuff to make you buy services. My advice to you all is
to check your oil before you go in because they will say
your oil is on a no read when in reality it was full. They
say your transmission fluid is dirty when it is not.
EVERYTHING THEY MAY BE TELLING YOU IS A LIE.
Read More About This Experience
 Theresa in Pittsburgh, PA Forgot to
I received an "oil change" yesterday, March 1, from the Greentree Road
location in Pittsburgh, Pa. First of all, the process itself took over
45 minutes with only 1 other car being serviced, so I should've known
something was wrong. After they were finished and I pulled out to head
back home, I noticed the low oil pressure light on my dash flickering
intermittently. When I got home and showed my husband, he took a look
at the dipstick to find that it came back DRY. There was only .8
quarts of oil in my car! My engine could have failed on the parkway
and I could've crashed! Or my engine could've been ruined! my
husband's been on the phone with the idiots as that store all day
trying to.get a refund, but apparently only a "District Manager" can
process it? We were told this supposed District Manager would be
calling us but have heard absolutely nothing. This is the worst
experience I've ever had with an oil change anywhere and I certainly
won't ever be returning to Nifty Lube to have this service performed
again, nor will I EVER suggest Kiddy Lube to anyone I know who's
looking to get their oil change. If there's anyone out in Corporate
land that gives a damn, can they please help us process the refund?
please? just to restore my faith in humanity?
 Joann They Rip You Off
I have had the two most worst
experiences in my life. I will never go to Jiffy Lube
again. I work at one of the largest industrutries in the
world. And I tell EVERYONE my HORRIBLE experiences with
Jiffy Lube! I know this company will not last for many
years. Why? The customer service is so BAD!!!
!!!!!!!!!!!!!!!!!!!!!!!They rip you off... they steal
parts of your car when you and a friend installed it
together. I will ALWAYS TALK BAD ABOUT JIFFY LUBE!!!!!
IT'S FUNNY... my co-worker was going to go there on her
lunch break.. AND when I told her about the HORRIBLE
EXPERIENCE!!!!!!!!!!!!!!!!!!!!! And I told her , "Sears"
does a "GREAT JOB!!! AND THEY NEVER!!!!!!!!!!!!!! RIP YOU
OFF!!!!!!!!!!!!!!!!" Now that is customer
experience!!!!!!!!I I will never EVER GO TO ANOTHER JIFFY
LUBE AGAIN!!!!!!!!!! AND I WILL TELL ALL MY FRIENDS HOW
MEAN AND A RIP OFF!!!!!!!!!!!! YOU PEOPLE
ARE!!!!!!!!!!!!!!!!!!!!!!!!!! ENJOY THE NEXT 5 Years of
business!!!!!! because it won't last. Not with this
 Maurice Replaced Oil With Coolant
Went yesterday to get oil
changed. Talked me into radiator flushed. Went home and
oil pressure light went on. Went back to shop, the
mechanic said tbat if there is oil in th car there is oil
pressure. The shop is about one mile away and took it
there. They said it was a loose sensor and after they
remedied by tightening I left. This morning the car
started with difficulty and when it did start there was a
lot of white smoke pouring out of exhaust pipe. Turned
car off called a tow truck company, called jiify lube and
manager said he would call later and I waited in vain.
The tow truck guy looked at oil dipstick and said it had
coolant in it.
 Ted in Gig Harbor, WA Broken
have been a Jiffy Lube customers for many years.
Recently, we took our diesel truck for a oil change.
While they were backing out of the bay, they broke our
mirror on the passenger side of our truck. When we asked
them to fix it we were told we had to have it fixed and
pay for it and they would reimburse us. It has been
almost a month and every time we call they give us a
different excuse as to why we have not been paid. Oh, by
the way, this is at the Jiffy Lube in Gig Harbor, WA. All
we want is to paid for an accident they caused.
 Raymond in Renton, WA Broke
I just had an
evil experience at Jiffy Lube #27583933 Ne 4th ST, Renton
WA 98056. I took my 73 ford into their shop because
I needed to have the transmission serviced. They had a
special running, so I got the oil change for 5 bucks more.
First there is an incompetent tech that couldn't even find
the dipsticks. He looked in the power steering pump trying
to find the oil. I finally walked out and pointed it out
to him, and walked away. About 5 minutes later he walks in
and asked me "has this ever happened to you before?" while
holding my broken dipstick tube and dipstick.
What follows is an hour of them trying to shove it back in
backwards etc. The stick broke off with part inside the
compression hole. There is no shoving it back in or
"gorilla glue and tape" to fix it as was suggested by the
tech under the vehicle. The tech that broke it of
course doesn't accept responsibility and the rest of the
crew run with that idea so suddenly it's 4 against 1 even
though only one guy had his hands on the dipstick.
Later I find out I need to come back and talk with their
"manager" which is another punk kid who immediately tries
to do the same crap to fix it and suggests "jb weld" to
which I said no, it needs to be fixed correctly and I'm
not going to risk that stuff getting IN the engine.
Read More About This Experience
Indexed by State
Email us your experience.
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
 Veronica in Montgomery, IL Wrong
Oil Destroys Engine
I took my car to jiffy lube in Montgomery il on Montgomery rd after
the service my oil light came on 3weeks later my husband took it back
and they wiped the oil pan then topped it off with oil. The leak still
was going on
Friday went to drive my 2010 vw Tiguas and it didn't start towed it to
the Volkswagen dealer ship in Naperville il and after they checked it
they told me that no oil was getting to the engine and the wrong oil
was used and it blow my timer change. The cost is 7400.00 and I need
to be reimburse for this cost .
 Amy in Shoreline, WA Flush Destroys
I recently went to the jiffy lube on ballinger way in
shoreline wa. I went in for an oil changen and while I was
there they said there was rust in my radiator and that I
should really get a radiator flush done at the same time
and that they were running a special if you got both done.
I told him I didn't want the radiator flush and he the
manager barry kept pushing it on me telling me it would be
so much better to just get it done since there was rust.
So I hesitantly decided to do both since the price of the
tune up and the higher price for using high milaage oil
wass almost the same price as doing both. For the first
couple days everything was fine then I started noticing
there was no heat blowing out of my vents. it was nothing
but cold air, and the coolant gauge on my car was slightly
higher then normal. It was like that for a couple days.
Read More About This Experience
 Sandra in
Did Not Change Oil
My son went to Jiffy Lube for the
first time on 1/3/2013 for an oil change. He faithfully
maintains his car and unfortunately, the person who
usually does his oil changes was unavailable. Ten days
after the oil change, the car kept stalling out or not
starting at all. We brought the car to a mechanic who
informed us the oil was dirty. Jiffy Lube serviced the
car again, claiming they drained the oil, cleaned the
engine, refilled the oil and added Lucas Heavy Duty Oil
Stabalizer. Said the car was ‘fine now’.
Yesterday, the car would not start at
all. We had it towed and the mechanic informed us the
engine was shot. The oil was dirty and ‘sludgy’. We
never had problems with the car before we went to Jiffy
in Culver City, CA No Oil Filter
vehicle was taken into your CULVER CITY location for
lubrication service on September 20, 2012. On September
21, 2012 when I was leaving my house I noticed that when I
tried to start the motor it would NOT turn over, but
rather just "click" once!
Thinking that the battery (which was only 1 week old) I
called out the AUTO-CLUB for a "jump" - when the driver
arrived checked and found that the voltage was fine, but
the something was "binding"..! So, I made arrangements
for him to tow my van to my mechanic and have him look at
it. While loading the van onto the flatbed truck,
the driver called me over to look at something. I came
over and he pointed out that oil was leaking from
the lower section of the engine. Upon further observation
he showed me that the "leak" was coming from where the OIL
FILTER should have been!!!! Yes, there was "NO OIL
Read More About This Experience
in Bonney Lake, WA Wrong Filter Causes
Jiffy lube, Bonney Lake, WA 98391 put
the wrong filter on my care during an oil change.
Toyota told me it backed off, ran the engine out of oil
and caught the car on fire.
New Toyota Solara. Total LOSS.
Jiffy lube did NOTHING.
took my car to Jiffy Lube for an oil change 3,000 miles
later the oil filter falls out yes falls out and drains my
engine of oil. Needless to say my engine was ruined.
When I went to Jiffy Lube they seemed concerned
and receptive They towed my car to the shop along with the
filter that fell out and within a few hours returned the
car to the house but no phone call. My husband called
them and they said they did not beleive the oil filter
fell off (essentially calling us liars) and the leak came
from a rear main leak. They refused to give us anything in
writing and refused to give us the oil filter back. All in
all Jiffy lube cost me about $5,000 plus I had to get a
new car. Steer Clear of Jiffy Lube!!!
 Rufat in Austin, TX
No Oil Destroys Engine
I had an oil change in south Lamar
blvd in Austin, TX. Juicy Lube technician forgot to make
the oil cap tight and my engine leaked oil little by
little and as a result my engine damaged and now I need a
new engine. I called the district manager called Mike and
that irresponsible guy never answered my calls. There is a
corporate manager called Charrol or whatever who handled
my claim and she denied the claim even though I provided
her all the required documents. I am a president of
fraternity at my university and I have meetings with
thousands of students every week and I will do my best to
make sure that students don't go to jiffy lube. If many
people stop going there, they might be fair to their
 Steve in Beaverton, OR
Engine Destroyed From Lack of Oil
I previously had an incident with ur company when I took my car to get
an oil change. This happened in February of 2012. I took my car in for
my service routine of oil change. Two day later, while on my way back
from from work I notice a strong smell which was burned oil. I was on
the freeway and I merged out to avoid any accidents. I drove.my car
for about two miles and suddenly my oil light started flashing. I
pulled over to the side of the road and since it was raining, I notice
that there was oil spilled on the ground. I check my oil and notice
that is was drained. So I called fiffy Lube and I let them know what
happened. They send out a guy and he came and saw that the plug
underneath my car was not there. He added a new plug and filled my car
with oil. I drove back to Jiffy Lube to see if I could speak with the
reginal manager. I was afraid something wrong might have happened to
my car. The maneger at the store in Beaverton Oregon say that he will
have the reginal manager give me a call back. I waited for two Weeks
and I still did not get a call back. So I decides to take matters into
my own hands. I called customer care and submited my request to speak
with a suppervisor. And few day later I received a call back from
Viela Guay. The reginal manager for Oregon. He set up an appointment
to have my car checked. I took my car to get check to aamco a place
were ur reginal manager recommended and the scaned my car. They let me
knoe the only problen with my car was the head gasket and that Jiffy
Lube had nothing to do with my car ploblem. I when ahead and replaced
the head gasket and after a week of replacing it my engine was blown.
I spoke with AAMCO and they said I needed to replace the full engine.
I went ahead and replace it with my own mechanic and I had to give my
old engine to them. They took it to the manufacture and opened it to
see if it was rebuildible. They say no beacuse the car was runned
withought any oil. Not im stuck with all these nonsence of bills that
from the first place, I was not at fault.,I have proof of all my hard
work and the time and money I had to spend fixing my car.
 Ryan in Valrico, FL
Broken Oil Filter Causes Engine Failure
I brought my Saturn ION in for an oil
change and tire rotation on June 16th. While waiting
outside I observed a female technician (Stephanie) stop
another technician as he was preparing to deliver a
vehicle back to a customer. The reason for the urgent stop
was negligence on the part of the attending technicians.
They had failed to replace both the air and cabin filter
in the car. Stephanie admitted to this negligence on June
17 when I returned to address my negligent service and
confronted her about the apparent pattern.
My vehicle was returned to me and I
was assured everything was in working order and was not
notified of any issues either immediate or pending. During
the service I was shown my air filter and told it was fine
and neither at that time or on my receipt were any future
service recommendations made or noted. The following
day while traveling on Interstate 4 my car abruptly lost
power, the "check engine" and "oil" light came on and the
car stalled. When I popped the hood it was clear that the
oil filter cap was not correctly sealed as oil had sprayed
all over the engine compartment and when I checked the dip
stick is was bone dry.
Read More About This Experience
Marlena Engine Flush Destroys Engine
I'm writing to inform others about my
husband's and my terrible mistake of going to Jiffy Lube.
We went for a full-service oil change and ended up being
sold a lot of extras which we didn't need - including an
engine flush - due to our ignorance. The car, an
11-year-old Saturn which had enjoyed a long life of
regular oil changes and no mechanical problems,
immediately began to make some weird noises after the
Jiffy Lube visit. Stupidly, we ignored it because we could
only hear it occasionally. However, a couple months later
the car broke down. It turns out the timing chain was
damaged - most likely during the engine flush - and it
completely ruined the engine. I know we bear a lot of
responsibility for the death of our car, but I am angry
that Jiffy Lube badgered us into getting an engine flush
which wrecked the timing chain. They are a terrible
company! I have learned my lesson the hard way and I can
only hope that everyone will stop patronizing Jiffy Lube
so they will go away.
in Matteson, IL No Oil Destroys Engine
11:15 AM . I went to Jiffy Lube # 2958 in Matteson
Illinois to get an oil change on my 2001 Toyota Celica GTS
vin .They Charged me $88.49. At the time of oil change the
vehicle was in perfect running order. No check engine
light or any other lights for that matter, however the
following day 4/26/12 while traveling on Interstate 80
west bound the check engine light and oil light came on
simultaneously. At that time I pulled over and had the
vehicle towed to my local mechanic.He stated that the oil
drain plug was missing and it had not been properly
tightened during the oil change which caused the motor to
release all the oil thus causing catastrophic engine
failure .In others words damaging my engine.Also my
mechanic replaced the oil drain plug and refilled the
engine with oil, but the check engine light remained on.
On May 1st my mechanic spoke to Kimberly, an employee at
Jiffy Lube at the previously stated location and discussed
a time and date to inspect the vehicle. However due to
scheduling difficulties a time for inspection was never
set in place.
Read More About This Experience
I’m at a lost.
Indexed by State
III. Possible Actions
are numerous complaints that the Feedback Form | Customer Service
Form does not operate.
Add Your Experience. We
will likely add it to the following Personal Experiences of others. Show others that they are not alone.
This will also help us create a critical mass which can create
remedies suggested by others are appropriate for your situation. People like yourself have offered various
Check-out our newest addition --
Option 11. Go
to Small Claims Court. Jiffy Lube may not show up and you
may get a default judgment...
Tell others about this website.
email directly to
Jiffy Lube. Note: Jiffy
Lube's "Feedback Form" was
Tell your legislators about Shell Oil.
If they neglect well documented
problems here at Jiffy Lube, then how can they be trusted to do
the right thing when they want to explore, transport and
refine energy. Shell may pay more attention
if the stakes are higher...
 Cliff No Change Oil @
I am employed
at an independent auto repair shop, specializing in German cars.
While I don't have occasion to patronize Jiffy Lube, I do have a
problem with their blanket 3,000 mile oil change recommendation.
Most modern automobiles simply do not need oil changes this often.
It's a waste of time and money, and it's also bad for the
environment in that excessive waste oil is generated. All of the
new German cars have manufacturer-recommended oil change intervals
of 10,000 miles or one year. This is absolutely not a problem as
long as the proper oils and filters are used.
As far as I'm
concerned, Jiffy Lube (and the other quick oil change outlets) need
to change their business models to reflect changing technology.
 Glenn Blog
Post About Jiffy Lube
I came across
your website while researching my latest blog post. I wrote about
positive and negative word of mouth and how Jiffy Lube is creating
negative WOM with the tactics they use when servicing cars.
A Symphony of Problems
I have seen dozens of drain plugs left finger-tight, and at least
two that were tightened to where the threads stripped and the
drain plug was replaced with an expandable rubber stopper.
I have seen many oil filters that were left loose, and even one
that had two rubber gaskets on it (which causes a HUGE leak) that
ran out of oil by the time they got to our shop.
I have seen dozens of cars that have a Jiffy Lube sticker in the
window, but still have the filter that we put on 6,000 miles ago.
The manager from Jiffy Lube brought us a newer GM truck with the
tire pressure sensor in the rim. Somehow, somebody there managed
to break the stem on the valve and they wanted us to replace it
before the customer found out. It is common on a lot of newer
cars for the serpentine belt to be routed around the front engine
mount. Apparently, employees at Jiffy Lube cut the old belt off
(most tensioner manufacturers warn not to do this) to save time.
They brought us a car that they cut the belt off of, and couldn't
figure out how to get the new one back on because the mount needed
to be removed.
Replacement of Good Parts
We have had dozens of customers (that I know of, I don't spend
much time in the office with customers) who were told at their
Jiffy Lube oil change that "part X" is bad and needs to be
replaced immediately because it is a safety hazard. Often times
the part is fine, and sometimes it is bad, but nowhere near what
should be considered a safety hazard. Brakes are very common.
They will tell the customer that the brakes are almost gone and
they need to be replaced immediately. Some of these cars had as
much as 80% remaining on the pads/shoes.
Question the Integrity of All Work
I have gotten so much work done at Jiffy
Lube – and after watching the video now, I question the
integrity of every work I ever paid for. What is Jiffy Lube
going to do regarding this? This is unbelievable!
Employee in Wichita, KS
Beware of Black
I worked for Jiffy Lube, as a manager, for a
very short time in Wichita, KS. Not only are the people they hire
young and inexperienced they are very active in hiring convicts on
work release while they are in jail. I cannot tell you how many of
the people I managed were work release people. More than off the
street folks. They hire the young, who are gullible and well do
anything they are told, and they ones who have no choice in the
matter but to do what they are told, these would be the convicts.
They have to work and they cannot complain. As others have said they
are all about the sell, whether a customer needed the service or
not. The management acted as if they were the only smart people on
Earth and everyone under them were idiots. To become a Jiffy Lube
manager was a big event in their life. I heard managers threaten to
beat up employees, fire them if they did not do what they were told
and the OSHA violations were incredible. The labor board should
really look into Jiffy Lube and their practices, at least here in
Kansas. I could go on and on but we all do not have the time. OH BY
THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do
not let them touch your car!!! What also is funny is how many people
you see wearing these t-shirts, turn over is horrendous.
Dave in Portsmouth, VA
Don't Take Chances
I am a 46 year old engineer who has always done his own oil /
filter changes. Because I have become more and more financially
stable and my friends have been telling me to stop "dirtying" my
hands, I thought I would finally breakdown and start going to a
Jiffy Lube. So I googled Jiffy Lube and this very complaint website
came up. Now, after reading all of these comments for the last half
an hour, I have decided I should continue to do this work for
myself. Why take the risk of putting my vehicles into the hands of
potentially inexperienced or poorly motivated individuals. I have a
decent personal garage with ramps, drain pan, and tools. I know the
older ladies across the street have taken their vehicles in to a
Jiffy Lube in the past. I think they are great neighbors and
perhaps I should start doing this small service for them also.
 Stephen in Falls Church, VA
A Valuable Resource
After reading so many embarrassing,
humiliating and disgusting experiences that former Jiffy Lube
customers have had, I can honestly say I will NEVER take my car
there. What a pity that in the extremely competitive world of auto
care, a company could be so anti-consumer. Thank you to Jiffy
Lube Problems for this very valuable resource. You saved me a lot of
potential headaches and needless expenses.