What's Wrong At Jiffy Lube?

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This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).
 

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?
 


October 2016.  We could use your help in a special project.  Send us your comments.  If you do not want your comments shown, then just tell us not to publish your comments.  Email us your experience now at JiffyLubeProblems@att.net 


 


 

Undercover Investigations & TV Exposes

Could This Damage Your Car?
Jiffy Lube promotes engine flushes.  Learn how engine flushes can destroy engines. 

Busted!  Is Your Mechanic Cheating?    NBC Investigations
"You Were Robbed": NBC4 I-Team Exposes New "Tricks and Tactics" at Jiffy Lube Stores
Hidden cameras show Jiffy Lube employees charging undercover customers for repairs that were never done or not necessary.  A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain.  Read More

 

An Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok, thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

WARNING:  Jiffy Lube's Customer Service Form is Inoperable

We have had continuing complaints that Jiffy Lube's Customer Service Form [Feedback Form] does not operate.  Submitting their form simply results in an error message that this part of the website is not working.

Obviously, this continuing problem means that the form has never been intended to work.  Let the Buyer Beware!

This website welcomes your comments:
 

Email us your experience.
 
jiffylubeproblems@att.net


I. Recent Personal Experiences
GENERAL PROBLEMS


Email us your experience.  
jiffylubeproblems@att.net

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State
 


[2249] Phil in Addison, TX  Leave If You Want To

A year ago, went to the place for servicing of oil change and a few other thing, service was great, appears like a change of Management has taken place, as I went back and noticed all people were rude indeed, as the final statement by the female Register person was “if you want to leave feel free to do so”   Left in a Heat, and will not go back

[2248] Valmeka in Sunrise, FL  Flush Destroys Transmission

My car has been sitting at jiffy lube for 3 days now. I took it in a wk ago to get an transmission flush. A few days after my gears were slipping and pausing.  I spoke with the zone manager Erir Japanowski and one of the workers there Samuel (University Dr and 44th, Sunrise,Fl) Brought my car in Monday, they did another transmission flush, now my car is just sitting there and I left a msg with the zone manager to call me back with the issues, no response, Samiuel also left a msg for me to get a refund, and still I haven't heard anything.

[2247] Spencer in Salt Lake City, UT  Unsatisfactory Service

Your location at 2102 S Main needs some attention.

  • Took vehicle in last week for safety and emission inspection. I arrived at 7:40 AM. No other customer vehicles in sight. I was happy to wait until opening at 8:00 AM in order to be first in / first out.
    • Multiple vehicles arrived after me; I was last in, last out
  • Everything passed but for one brake light. I authorized replacement and after 10 minutes technician told me they couldn't fix it for fear of breaking part. 
    • Technician advised I have Toyota dealer replace light and return within 15 days for passed inspection at no additional cost
    • I was told that a visual inspection of the functioning break light would be enough to pass the inspection. 

Read More About This Experience

[2246] Daphne in Baltimore, MD Drained Transmission Oil, Not Engine Oil

Let's start by saying I have had multiple cars serviced at the Harford Road location and to date no problems (Honda Accord, Maximum, Mazda, and Toyota).  But today I am very disturbed that on 07/11/2016 my son had my Toyota Highlander serviced at the Jiffy Lube, Harford Road location.  The manager (Yukon) and I both can attest that the Toyota drove into the Jiffy Lube with no problems and upon completion of an alleged oil changed the truck is now destroyed.  My son drove down the street less than a 1/4 of a mile away and the truck started making noises.  My son described the noise as the truck sounded like a roller-coaster.  He pulled the truck over two traffic lights away from the Jiffy Lube and the truck would not drive forward.  I had the truck towed to Clarks Auto on Harford Road (410-254-7777).  Clark Auto determined that the transmission was broken with metal in the transmission fluid.  It is appalling to me that I can drive a truck into have it serviced and the truck is destroyed 5 minutes after the truck is serviced by your shop. 

Read More About This Experience

[2244] Rick in Magna, UT  Backfiring 

Look this guy , not joking and probably going to under exaggerate ! Totally screwed my vehicle to the point I don't no if I can drive it ! I'm not lying ! I'm 54 disabled female and I had services done w receipts dated for May 18, 2016 by BBB certified mechanics . Have receipts and their written statements ! Also new tires on  June 4,2016! I have never had any problems at all whatsoever ever and I keep grandkids drive daily w them and family and friends ! THIS IS CRAZY ! This guy screwed my car , don't pass something ok fine I'll fix it ! But I couldn't get home ! Backfiring ! Dying at every intersection , seriously ! Never ever ! I just telling u now I took pics time and dated iPhone don't lie ! He took messed w my gear shift , stupid yes left off the fuse panel and my battery was discounted and not put connects properly !

Read More About This Experience

[2243] Peggy in San Antonio, TX  Grease in Passenger Compartment

I took my car to Jiffy Lube for oil change today. After spending $ 91.00 I noticed grease all over my passenger side& glove compartment & step inside car. This was obvious to anyone with eyes. When I asked for this to be cleaned, they tried with a product that did nothing but smear the grease. They did not even apologize . This was @ jiffy lube 3306 in San Antonio. I'm very disappointed!!!!

[2241] Minerva in Glendale, CA  Store Will Not Fix Problem

Can someone please contact me? I am having a lot of problems with the jiffy lube in Glendale, CA.  202 S. Glendale, CA

I cannot drive my car.  It is spilling a lot of oil, so much that I cannot drive it anymore. I call and call the manager and he always says he's going to call and he doesn't. Whenever I go to "fix"  the problem, they say it is fixed.  I have gone over 4 times with the same issue and the car is still leaking oil.

[2240] Miquel in Newberg, OR  $60 for Light Bulb

My name is Miguel, I am a student a George FoX university and I went to the jiffy lube you guys have in Newberg, Oregon. I had gone there before and it was a good service. This time, I payed 60 dollars! Because the guys said that my lights were burn because they wouldn't turn on. It took them 1 minute to fix them, I asked if they had switched my light bulbs, they said yes. In one minute? I have the receipt that I payed 60 dollars, and there is no way that they took out my headlights. They are the same headlights. I'm sure they were just not installed good. I am honestly disappointed because I asked them if they had changed them twice, they said yes. It was a lie. I loved Jiffy Lube that's where I get my oil change. I need your help and money back, I am a stifling college student. =

[2239] Losaline Broke Motor Mount

I bought my car in February and everything seemed fine with my car until I took it to Jiffy Lube for an oil change and tire rotation. They broke my engine motor mount and something similar on the bottom of the axle and blamed it on the dealership that sold me the car.  I had the car for almost 2 months and nothing was wrong with it. Now my car is sluggish and have told the dealership about the problem.

What can I do? I was told to get a written statement from the dealership saying that the car was not sold to me like that.  I also was contemplating have the dealership fix my car for the amount they are charging me with which is $326. And then take Jiffy Lube corporate office and have them repay me.  I appreciate any help you can give me.

[2238] KO  "Slick Business" Book

If you want to know what happens to a company, like Jiffy Lube, when just one customer has had enough, watch for a book entitled "Slick Business" on Amazon in about a month!

[2237] Jose in Spring, TX  Stripped Oil Plug

Took car in to JL location 2299/ 4835 Louetta Rd Spring TX 77388 on July 22, 2015 for an oil change. The car was in perfect condition it was returned leaking oil. I went to the JL location on August 7, 2015 to have my car re-checked for oil leak. Mngr at location stated drain plug was stripped and it was noted on my invoice, which I signed. I was never advised or told about this safety issue, instead they noted the info on the invoice without telling me anything and gave me the car back leaking oil. He put the blame on the place that changed oil last. I told him that the car was not leaking oil at all, he proceeded  to tell me that who ever did it last, crosstreaded the plug and made it tight so it wont leak and when his employees took it out they were not able to make it tight again.

Read More About This Experience

[2236] JoAnn in Everett, WA  Upsell Didn't Work 

I went in today (9-1-15) to get the basic 29.99 oil change and right when I pulled in was immediately greeted with an eye roll. After he slowly and with such attitude getting my information about my car he said I needed the more expensive oil change that would cost me 69.99. After I told him no, he tells me my oil won't be topped off, none of my fluids would get checked, they wouldn't check my tires out vacuum. I left after telling the manager that was there what just happened. He didn't seem to care. TO ALL CUSTOMERS.... STAY AWAY FROM ALL JIFFY LUBES. This one was in Everett,Washington on Evergreen Way across from Value Village.

[2235] Kelly in Perry Hall, MD  4" Oil Puddle Every Night

I was serviced on 6/30/2016 at the Perry Hall, MD location and noticed the next day our car was leaking.  I called right away but my daughter was at work, I checked the oil and they over filled it at least a quart.  The holiday happened and 6 days later, I took it back for the same 4" puddle every night leak.  They opened 15 minutes late and then 2-3 technicians looked at the dipstick and determined there was no problem because "the oil is not over or under"  however told me that they changed a gasket but my car was done in half the time as the girl who pulled in the same time and they never put oil in, so they never drained it to replace the gasket. 

Read More About This Experience

[2234] Haleigh in Spokane, WA  No Steering, No Brakes

Had my oil changed at a very popular company nationwide 4/19/16. After driving 73 miles my car just quit while driving causing me to have no steering and brakes. Took it to the Chevrolet dealer and cost me $132.22 to have it fixed. It was determined a an air duct hose had come off. Well it hadn't been put back together properly as they had to remove it to change the oil and they didn't say it was damaged and recommend it be replaced. On my way home I stopped in and filed a complaint and requested a reimbursement for the repairs and provided documentation. I was told he would send it off to corporate and they would contact me. Well I still haven't heard from them even though I have called 9 times and filled out their form online. They won't give me a number to call the claims department directly. Guess I can kiss that money goodbye. When I'm sure I can't be sued I'll be posting the name of this company.

[2233] Hailey in NV Improper Air Filter Return

Got my oil changed at Jiffy lube a few weeks ago, I immediately noticed that my car had a rough idle, from 200 to 1500 RPMs. I began to worry and I even drove 500 to Vegas and back. I scheduled an appointment at my Ford dealership, cost me $98.00 to have them diagnose that the people at Jiffy lube did not put my air filter back in my car properly. Which caused a bunch of crap to get into my engine causing my car to idle rough. 

I plan to go to Jiffy lube and complain.  You are welcome to use my complaint publicly.

[2232] Eric in Houston, TX  Missing Cabin Filter

Last weekend, I took my 2003 Honda Civic to a Jiffy Lube location to have my oil changed.  Here is a link to the exact location: http://jiffylubehouston.jiffylube.com/location_detail.aspx?s_id=2138

The tech came into the waiting room and tried to sell me new cabin air filter(s) for $50, saying that they were missing from my car.  Knowing that I could pick up a new set from the AutoZone down the street for $20, I politely declined.

A few hours later, I remembered that I had gotten my previous oil change at the same Jiffy Lube location, and they tried to sell me new cabin air filters the last time too -- by showing my my existing ones and saying they were dirty (they had been replaced just months prior, and looked fine to me.)

Read More About This Experience

[2231] Ed in Des Moines, IA  Stripped Oil Plug

I had my oil changed at the Jilly Lube on Merle Hay in Des Moines IA Friday 1/22/16.  Today 1/23/16 all the oil leaked from either the filter or stripped oil pug and caused my 2014 Rav 4 to die in the driveway.  Please help!

[2230] John In Redmond, WA Provided Wrong Oil

I have a 2013 Toyota Prius which I took to the Jiffy Lube at 17015 Avondale Way NE, Redmond, WA.  My Toyota Prius goes 5000 miles between oil changes if done properly.  My regular service facility was not available today, I am leaving town for a long driving trip tomorrow and had limited time,  so I stopped in to Jiffy Lube for my 60,000 mile change.  I asked the technician before the service if I needed a special oil for a Prius  5000 mile oil change and he said no.  After they finished and I was paying, I was told the change was only good for 3000 miles.  I made a complaint on the signed invoice and told the person I paid but he blew it off.  I send this so others will know to avoid this facility if your car requires a special oil for a 5000 mile interval.  I have no doubt the 3000 mile oil is ok for 3000 miles but my car has an automatic reminder for me at 5,000 miles and can’t tell the difference.  I intend to have my oil changed by a qualified facility after my trip even though this was a waste as I see it. How else will people know if we don’t register complaints.

[2228] Clinton in Port Orchard, WA  Stripped Oil Plug

I was there to get a routine oil change in my 2012 Audi A3, it was draining my oil to empty about every 2 weeks I took my car to the dealership, they told me I had a oil stripped plug and told me to bring it to jiffy lube and have them fix it. Jiffy lube said that they would fix it and then scheduled an appointment for them to fix it. The day they took it in, they told me they "chased the threads out, and it doesn't leak anymore" they topped off my oil and told me I had a bad coolant leak. Then gave my keys back. I received no invoice for this visit.

Since that visit it has been a few months. Since that time I have been to oil can Henry's in the car. I do not take my vehicles to jiffy lube anymore. It started dumping oil again to the point my oil light is coming on after about a week on a fresh topoff/oil change the last month or so. My driveway is flooded with oil.

Read More About This Experience

[2227] Chung in Orange Park, FL  Destroyed ATF Dipstick

This is complaint is for location #1821 located in Orange Park, FL.  My father brought in his 2011 GMC Sierra truck for a routine oil change on 1/27/2016.

The technician servicing the truck broke/damaged the ATF dipstick tube assembly due to carelessness when it pulled out. My father observed/witnessed it.

The technician feigned ignorance and attempted to blame my father for the damage. The technician told my father to take his truck to the dealership for repair/replacement. The technician refused to take any responsibility for his own carelessness in breaking/damaging the dipstick tube.

My father had the dipstick tube repaired/replaced at the dealership and brought the invoice back to this location. He spoke with another employee. My father presented the employee with the invoice and asked what they will do to compensate the amount for the repair/replacement. The employee became irate and told my father he’ll need to call corporate with no additional details or information on how and when the follow up will occur.

Read More About This Experience

[2225]  Brad from St. Charles, IL  Stolen Sunglasses

I took my car to Jiffy Lube in St. Charles, IL for an oil change in April. My Prada sunglasses had been in the trunk.   They told me that my brake light needed replacing so I said ok go ahead not thinking about my glasses. A while later my wife was talking about sunglasses and I immediately thought about my glasses and thought OMG I'll bet they are not back there. Sure enough they were gone. Shame on you Jiffy Lube. Never again!

[2224] Andrew from Arcadia, CA  Overfilled Oil Causing Problems

I had my tundra serviced at jiffy lune in arcadia on Santa Anita and Huntington dr. They over filled the oil in my truck now I have major problems

[2223] Andrew  1 Quart Overfilled

I just had my oil changed at jiffy lube a day ago, this afternoon I checked my oil and it's about 1 quart over full and I was the only customer I will never go back again I'm very upset it's not that complicated

[2222] Andreas from Lenexa, KS  Unfulfilled Services

I was at the Jiffy Lube #1628, 13520 west 87th st, Lenexa, Ks 9-23-16 at 11:53 AM.  I have not been there for years at that location. The last two times I was informed I needed my radiator flushed the previous time which I paid for. 3 months later I came back and was told the radiator needed to be flushed again. I pulled out my receipt which showed they charged me for it 3 months earlier but had not flushed the radiator. This time I stood there and verified it was done.

Today I took my car to the same location but this time stood by the glass door to see what they did. As my car was the only one there I could see what they were doing. They changed the oil but did not check for any of the other fluids, vacuum, clean the windows or checked the tires. I asked a female who was working there her name Melisa and asked if they no longer did that service. Melisa said that they would get to it as Chris was helping Kevin change the oil. Melisa and another male went out there and started cleaning the windows leaving 20% of the splats still on the windshield.

Read More About This Experience

Indexed by State


II. Recent Personal Experiences
DESTROYED ENGINES


Email us your experience.
jiffylubeproblems@att.net

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State
 


[2245] Rose in Lake Worth, FL  No Oil Destroys Engine

I'm not sure who exactly to reach out to, to get my story out...  On Thursday August 18th, 2016 I went to Jiffy Lube to get an oil change (located at: 4601 Hypoluxo Rd, Lake Worth, FL 33463  Phone: (561) 432-1529).

I arrived around 6:35pm & they close at 7pm. I had been to this location several times before. This day my oil change was done really fast & I even commented to Julio R. the supervisor that it was the fastest oil change I'd ever had. Julio commented that he works fast and expects those who work for him to also work fast. I paid for the services and left. i even returned 20 minutes later because I forgot my laptop bag. The next day I was heading to work around 9:40am (less than 24-hours) and heard a loud explosion under my car. I was heading South bound on the I-95 and could hear something break off and hit the road. Luckily I was in the far left lane & pulled off to the shoulder. My car immediately died & never started again. I could have been killed had I been in the middle lane, or had a car been close behind me. I called triple AAA and a tow truck towed my car to an auto repair shop. It was there that they determined Jiffy Lube left the oil filter on the suspension and no oil was found in my engine. The loud sound I heard was a hole being blown in my engine due to the oil leaking out.

I was contact 8/19 by a VP Will Boyd (parent company Atlantic Coast Enterprises (https://www.jiffylube.com/contact), after dozens of calls by myself and the auto repair owner Will Boyd decided to finally call me today to tell me that Jiffy Lube did nothing wrong. He was rude today - the same as he was on 8/19. He informed me that someone had to have gone under my car and unscrewed the cap. He also added that maybe the tow truck did it. He told me to go ahead and sue them and do whatever I wanted and he would send me a letter. He said surveillance video showed that they did everything right.

Read More About This Experience

[2242] Nick in Wichita, KS  Engine Destroyed From No Oil

My mother took her 2008 Dodge Charger to a local Jiffy Lube on Harry Street in Wichita KS for a routine oil change. After she left the engine blew on the highway. Shortly after a tech came out and inspected the vehicle and said he was unsure of what the noise could be. He suggested it may be a lifter on the vehicle so we had it towed to a mechanic and informed us that the entire engine was shot, and the it seemed highly likely that the vehicle had been ran for a period of time with out oil in the vehicle. After we had mentioned she had taken it to Jiffy lube the mechanic stated that had to be the cause of the engine damagem. It's now a 5,100 fix that I can't afford to repair for her because she is disabled and I have other financial obligations. The district manager called us upon our request and was very rude and dismissive to my mother and would not even entertain the notion that they could be at fault for the issue. The vehicle was in fine running order before the visit. Need any help I can't get for my mother and as I she can't not get to her doctor appointments.

[2229] Cynthia in St. Cloud, MN  Engine Destroyed From Missing Oil Plug

I had my Honda in your Jiffy Lube, St.Cloud MN for an oil change.  5 weeks later the plug fell out and there was damage to my engine.  This was my regular oil change and had never happened before until I tried your company.  I will get an attorney to get involved if I don’t hear back on what you will do to fix the issue.  My engine is toast.

[2226] Cassandra in Baltimore, MD Someone Stole My Oil Filter

I am a loyal customer of Jiffy Lube and have been since 2006. I usually go to Jiffy Lube Store #27, 4112 West Northern Parkway, owned and operated by P&P Lube Inc, John Way, Proprietor. The store is located in Baltimore, Maryland 21215.

 

On Monday, July 13, my son took my Toyota Camry in for a standard oil change, something I have done for years. Everything appeared to be okay. I drove the car in the city (no more than 20-30 miles per hour), and had no problems. On Wednesday evening, when driving to Jessup, MD, we took the beltway, to which we drove 65 MPH. My son parked the car and went into work, 10 pm - 6:00 am. When he returned to the vehicle, it stalled a little before started, so he turned it off, and waited a few minutes, started the car again, let it run for 1 minute and drove off. Only about 3 minutes into the ride, he noticed the car shaking and then the oil light came on and the maintenance light as well as the check engine light. He began looking for a safe place to pull over but hardly made it, leaving the tail end of the car in the middle of the road. He was able to safely move it out of the way by pushing the vehicle.

 

When he checked the "dip stick" he noticed it was no oil in the car. Now remember, the oil was changed along with the oil filter on Monday late afternoon. Its now Thursday morning and there is no oil in the vehicle. We had the car towed back to the store #27 and the technician Kia told us that there was no oil filter on the car. We were shocked. What happened to the oil filter.

 

After inspecting the vehicle by a guy name Jesse who did not do the actual work on Monday, he stated that someone must have crawled under our car and taken the filter out in the night. Really? He began questioning my son asking if he had enemies.

 

Read More About This Experience

[2218] Helen in Silver Spring, MD  No Oil Destroys Engine

 I live in Silver Spring, MD I went to Jiffy Lube on the 10th for a routine oil change they suggested I change my filter as well which I did. Two days later my car shuts down on the side of the road and the oil is leaking out. I have it towed to a mechanic, I call the Jiffy Lube here I have it serviced an explain the situation. He said he would document & send someone out to take a look, but right now he couldn't b/c he had no one to cover him.  No one every came so the next day I called their corporate office and spoke to someone & they sent out a rep that day. Their representative assessed my vehicle he stated it was an engine malfunction that caused my car to bust a rod, but the mechanic that i towed my vehicle to said that the only way your car can bust a rod is by not having any oil in it. So the JL rep said its not there fault but I'm going to fight , because its total BS. I had no engine problems before my car was serviced and now I need a new engine because the rod is busted.  Please publish my comments

[2216] Laura in Yuba City, CA  Defective Oil Filter Destroys Engine

Subject: Store #2353-Jiffy Lube fraudulently advertised their expertise and implied a warrantee they now refuse to honor on repairs to a new engine which failed 136 miles after their incompetent servicing. They charged for a safety check they did not perform.

My daughter and  I took her 2001 Ford Escape in to Jiffy Lube in Yuba City California on July 10, 2015 for an oil change.  We were upsold to having her tires rotated and having a “safety” check as well. The final bill came to just under $100.00 which I paid in cash.  We left the Jiffy Lube, parked the Escape at home and my daughter packed it the next day so as to travel 2,200 miles cross country in order to interview for several jobs.  Before my daughter embarked on her trip, my husband and I followed her in our vehicle to visit a cemetery where she placed flowers on the grave of a friend’s mother.  While following her to the cemetery we noticed that the left tail lamp  Jiffy Lube said was fine, was not fine.  It had been burnt out before the “safety check” and remained burnt out after the “safety check”.  It was disturbing to see that the check was NOT done, however my daughter needed to get on the road to make it to her first stopover so it was decided she would have a friend replace the bulb later that day when she arrived in Salt Lake City Utah. 2 hours after she left, I received a call from my daughter saying her car was stranded on the side of the road in Truckee California.  My husband and I went to meet her in Truckee. She had to pay cash to have the Escape towed to safety at a local service station.  When we arrived we found that the engine block on the Escape was damaged beyond repair.  As a consequence, having no other option to get my daughter to her interviews, I gave her my Honda and she left for Kentucky.  My husband and I had the Escape towed home the next day.  In looking at the Escape we saw that the oil filter had clearly not been seated properly when changed by Jiffy Lube. There was a clear “dry” segment of the filter gasket that was completely dry whereas other areas were saturated. There was oil spray all the way back to the deck lid indicating a slow loss of oil from the improper seating of the gasket on the filter.  The engine of the Escape only had about 24,000 miles on it when serviced by Jiffy Lube.  It had been replaced under a warrantee purchased when my daughter bought the vehicle.  The vehicle was running fine prior to the service by Jiffy Lube.  The Jiffy Lube technician even noted on the intake invoice that all of the fluids were fine prior to their “service” on 7/10/2015.  The Escape had been driven a total of 136 miles from the time it was serviced by Jiffy Lube until the time the engine failed.

Read More About This Experience

[2214] Peter in Tampa, FL  Missing Radiator Cap Destroys Engine

My wife had an oil change and fluids changed at the Dale Mabry and Kennedy Tampa Jiffy Lube and the engine exploded and the head and block was warped. Needs new engine $5,000 repair quoted by Toyota of Lakeland. Their exact quote when they opened the hood after it was towed to their location was “ there is the problem right there…your radiator cap is missing” after the mechanic did his full inspection the confirmed the 2008 Toyota Corolla needed an new engine. Jiffy Lube clearly did not replace the cap or it was not tightened properly and it came off due to their shotty work. After the Jiffy Lube guy inspected the car they said they would not pay because the car had gone 1,000 miles after the repair. The people at Toyota Lakeland all agree that Jiffy Lube is at fault.

NEED AN ATTORNEY TO REPRESENT US.  Note that we have impeccable maintenance records from Orlando Toyota. The one time we when to the jobbers at Jiffy Lube the car blows up

[2198] Rachel in Blaine, MN  No Oil Destroys Engine

Please be advised that following the April 11, 2015 oil change at Jiffy Lube #2710 (Heartland Automotive Service I, 12403 Ulysses Street NE, Blaine, MN 55434), the oil filter was not fitted properly, causing the oil to run out of the engine on my 2011 Buick Enclave.  As a result of the oil leakage, the engine has seized.  As a result, I have incurred substantial expenses in diagnostic fees, rental cars and am facing a repair bill of approximately $6860.00. 

As the enclosed invoice from Complete Auto Service ,Inc., reveals the loose oil filter was the direct and proximate cause of the oil leaking out of the engine and as such the direct cause of the irreparable damage to the engine on my vehicle. 

Please contact me immediately upon receipt of this correspondence to advise me of how to proceed with this claim for reimbursement of damages including but not limited to repair fees, rental car fees, storage fees and other damages. 

[2193] Mark in Germantown, MD Engine Destroyed

Here's something that I've been trying to get resolved for a couple of months now but with no luck.  At this point, no one even bothers to reply, even at their corporate level.  Can you help with next steps and suggestions?  Do you have an email for their CEO?   

On January 14, 2015, I took my son's Chevy HHR in for an oil change at your Germanown, MD location.  While there, I mentioned to the technician that the thermostat gauge was not working.  It was always in the cold position.  The digital read-out on the dashboard also did not work.  Where it would normally give you the engine temperature, it displayed three dashes "---".  The technician told me that a radiator flush would fix that.  I took him up on it.  Turns out he was wrong.  He gave me bad advice to try to make a sale.  I went back and spoke with the manager (Nate Jarman) the next day and explained that I was given bad information.  Nate seemed puzzled as to why the technician would make that claim.  He issued me a refund for that service.  While Nate was going through the process of issuing the refund, I asked him why the car had to be taken around the side of the building to have the coolant changed.  I was told that the car ha to be running to get the old coolant out and they didn’t want any carbon monoxide issues.  I told him it didn’t seem environmentally sound.  In addition, I mentioned, small animals could drink any of the fluid that was not properly captured.

My main problem is not with the radiator flush, but the oil change that also occurred that day.  14 days after the oil change, the engine seized up on the car.  I had it towed to a local shop here in my town (Poolesville, MD).  This was January 28, 2015.  The repair shop called me on January 29th to tell me that the engine locked up and that there was a hole in the engine block where a piston blew through.  I immediately called and spoke with the manager (Nate) at the Jiffy Lube location where I had the service done.  I mentioned the circumstance to him and he took down the information for a report to his boss (Thomas Schawalter).  In addition, Nate agreed to meet with me the following morning at the shop so he can inspect the car on his own.

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[2159] Lisa Engine Flush Killed Car

I took my car in on March 8th for an oil change before heading on a 400 mile road trip.  They stated I needed to flush my engine and RECOMMENDED that I do this!

I spent the additional $90. and did this...the next day I drove my car less than 30 miles and the Check engine light came on and my message warning said to turn off engine immediately.

I took it to Jiffy Lube and they said it was not there problem.  I took it to my mechanic who immediately drained the fluid and said it should never be flushed because it pushes all the "gunk" into the engine.

The next day I had to drive my car to Los Angeles and it died on the freeway with 3 children in the car at night...it seems the engine flush killed the car...$3500. later in mechanic charges, car still does not drive the same and over $%00. to have the car towed and travel expenses (rental car) to get back home...over $4000. one bad trip to Jiffy Lube cost me...

I want to take them to small claims court to get my money back...and I still have a car that is ruined forever....they should have not recommended the engine flush as it is actually stated that they should NOT do this by the cars manufacturer...they rip people off just to make money and hope most people want follow through.  Very frustrating!!!

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III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.


  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.
     

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial
     

  3. Tell others about this website.
     

  4. Send an email directly to Jiffy Lube.   Note:  Jiffy Lube's "Feedback Form" was broken...
     

  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


 


IV. Noteworthy Comments From Others


[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 

http://www.hmtweb.com/blog/20012369/01/from-positive-to-negative-word-of-mouth.html

[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.

 

[932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.
 

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