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will also help us create a critical mass which can create
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
 Ed in Des Moines, IA Stripped
Oil Plug or Filter
I had my oil changed at the Jilly
Lube on Merle Hay in Des Moines IA Friday 1/22/16. Today
1/23/16 all the oil leaked from either the filter or
stripped oil pug and caused my 2014 Rav 4 to die in the
driveway. Please help!
 Andrew in Arcadia, CA Overfilled Oil
I had my tundra serviced at jiffy lune in arcadia on
Santa Anita and Huntington dr. They over filled the oil in
my truck now I have major problems
 Derrick in Spring Lake, NC
First thing I want to say is that I'm very perturb
about your dishonest services at your Spring Lake store
located at 600 S Bragg Blvd, Spring Lake NC 28390. I'm a
service member currently station out of state I was
informed that my spouse took her 2012 Jeep Wrangler
because the engine light came as unusual of course you get
an oil light during the service the mechanic informed my
spouse that spark plugs were bad and there change out them
but unfortunately that did not solve the problem. So my
spouse return the vehicle to jiffy lube because the
vehicle was miss firing and asked refund. Now this was the
agreement my spouse told your store manager that she was
taking the vehicle to the jeep dealership and your store
manager informed her to bring back paperwork paper to him
to prove that the work that they have done on the vehicle
was not corrected my them in fact the work that they had
done was nonexistence to the problem. The paperwork was
brought back for the refund and was told no by the store
manager because of part and labor rendered. So bottom line
up front the store manager had lied think my wife wouldn't
come back seeking a refund that now how you do business my
lying to your consumer and that located will be reported
to the better business bureau and addition I going to
spread word thought out the military community in the area
of how dishonest they are. Judging by the reviews that I
had seen online this is a problem across the country about
varies dishonest service at your Jiffy Lubes service
center. It is kind of alarming that I'm away serving my
country and have to worry about my family being safe in a
vehicle that your store serviced.
 Ronald in Salt Lake City, UT
I recently had one of my two bikes stolen off my car
awaiting servicing at your Salt Lake City, Jiffy Lube.
The theft occurred at your Jiffy Lube on 2100 South and
Main Street Salt Lake City, Utah. The on line police
report numbers are T25004868 and another number of
2015-803351 The theft was captured on your cameras
and verified by your manager. I believe your company has
liability insurance which covers this type of theft on
your property. I would like to file a claim for the bike
value of $1000 against that coverage. I can provide you
the police report, photos of the missing bike, and all
information together with serial number. That information
is also detailed on the Police reports. Your store has the
video tape of the theft.
 Brad in St. Charles, IL Sunglasses
I took my car to Jiffy Lube in St. Charles, IL for an
oil change in April. My Prada sunglasses had been in the
trunk. They told me that my brake light needed replacing
so I said ok go ahead not thinking about my glasses. A
while later my wife was talking about sunglasses and I
immediately thought about my glasses and thought OMG I'll
bet they are not back there. Sure enough they were gone.
Shame on you Jiffy Lube. Never again!
 Ana in Reno, NV No Resolution
The purpose of this E-mail is that you have not found a
resolution or a satisfactory answer to the complaint with
the invoice number above. Being that it has been more
than two months since the first complaint submitted and
the issue has not yet being resolved, Adding that I have
not received any answers or case review in reference to
I would like to formerly inform you that if this case
is not satisfactory resolve in THE NEXT 30 DAYS I
will be forced to file a court proceedings AGAINST YOUR
COMPANY, to take care of the issue & looking forward for a
resolution to this matter. I will also make you
responsible for all expenses incurred for the Legal
process plus loss of wedges and any other losses.
 Cheryl Cooling Flush Cracked Head
On 2/10/15 I visited Jiffy Lube as I do often to get an
oil change. Upon my visit I was advised of the
“manufacturers suggestions” which included a coolant
flush. I agreed to the service and went on my way back to
work. As I parked my car I noticed white smoke coming
from under my hood but nothing of it because oil can
sometimes leak on the engine. To my despise, a day later
my car hesitated to start. I advised the technician of my
problem and he sent someone to claim that I needed a new
battery. After having a new battery installed, the car
still had problems starting. I called again and my car
was sent to another Jiffy Lube for inspection. Upon
inspection white smoke was now coming from my tail pipe.
Needless to say, a month later, Nissan has diagnosed
that I have a cracked head gasket and the repairs will be
costly. I contacted Jiffy Lube’s Guest Services
representative and sent the diagnosis to them for review.
I was told there is not enough evidence to prove it was
negligence on behalf of Jiffy Lube and they will proceed
with a claim for further investigation…….. Really!
Came in running fine now my car is dead
 Lady in Davie, FL Pep Boys
On Friday, 2-20-15, my check engine light came on. I
took it to the Jiffy lube in Davie, FL on University Dr.
They hooked up some sensor and said I had a vacuum leak
coming from my engine. I took it back the next day because
I was due for an oil change. Of course they tried to
suckered me into buying the expensive oil, but I went with
the $49 one.
They used the sensor again and said I needed a tune up
which would run $350- $450. They then ran a battery
diagnostic and said my battery was going to die soon. That
was correct as I had a 2 yr battery which was older than 2
yrs. They offered me a new battery with 5yr warranty. I
plan on selling my car and wanted a cheaper
battery....they don't give you an option, so I declined.
Of course, they wanted to flush my transmission fluid for
over a $100, but didn't have it on record, they did that
already 6 months ago.....or did they? They then showed me
a dirty cabin filter which they could replace for around
Whew....I just agreed to the oil change and drove over
to Pep boys. They said the problem with my check
engine light was a loose plug....I didn't need a tune up.
They fixed it and put in another 2 yr battery, saving me
$56. Oh...and that $80 cabin filter? I purchased one from
them for $14 and he put it in for no charge. I will never
take my car to jiffy lube again. This is sad because jiffy
lube took over the location when Vinny retired from his
business at speedy oil change. My family trusted Vinny and
was taking our cars there for 15 years. He employed honest
 Kevin in Tulsa, OK Defective
On the 17th of December I took my car
into Jiffy Lube 66th and Lewis Tulsa OK for an antifreeze
flush and fill. The car had been working great I
just wanted to change the antifreeze. They
supposedly put new antifreeze in and when I left the car
seemed fine. The next morning I started it up and
when it ran for a bit the car started to overheat. I
opened the hood and the radiator cap was not closed it was
just barely hanging on it was loose. I
called the store manager and he came out to my house with
some antifreeze and that's when I noticed that a hose had
not been properly installed they had taken off.
After putting antifreeze in and putting the hose on
properly it started to leak behind the transmission.
According to several sources this was probably due to
improper antifreeze or no antifreeze at all being put in
my car when they did the flush and fill. Evidently a
freeze plug popped out behind the transmission that
evening due to the cold temperature. It had been
driving fine before. The traffic was really bad and
it took me an hour to get home in stop and go traffic.
I know the car was in perfect working order before I took
it to Jiffy Lube because it made it all the way down there
and did not overheat and did not leak. Also I have
been driving it all over with no problems whatsoever.
The manager Chris got to where he would avoid me not
return my calls and I got a hold of the regional
supervisor Mark who said he would get right back with me
this morning and now he has not responded back and will
not answer his phone.
The owner Patrick Moore contacted my
girlfriend Kelly Hensley (its her car) and claimed he had
a video showing all the work was done and swore the
radiator cap was put on correctly and the hose was put on
like it was supposed to. Refused to show us this
video. He was very very nasty and claimed I
sabotaged my own car to get money out of him. Is
this the way you want your company represented? My
girlfriend needs her car as she is almost handicapped and
has trouble walking.
Indexed by State
Email us your experience.
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
 Helen in Silver Spring, MD No
Oil Destroys Engine
I live in Silver Spring, MD I went to Jiffy Lube on
the 10th for a routine oil change they suggested I change
my filter as well which I did. Two days later my car shuts
down on the side of the road and the oil is leaking out. I
have it towed to a mechanic, I call the Jiffy Lube here I
have it serviced an explain the situation. He said he
would document & send someone out to take a look, but
right now he couldn't b/c he had no one to cover him. No
one every came so the next day I called their corporate
office and spoke to someone & they sent out a rep that
day. Their representative assessed my vehicle he stated it
was an engine malfunction that caused my car to bust a
rod, but the mechanic that i towed my vehicle to said that
the only way your car can bust a rod is by not having any
oil in it. So the JL rep said its not there fault but I'm
going to fight , because its total BS. I had no engine
problems before my car was serviced and now I need a new
engine because the rod is busted. Please publish my
 Laura in Yuba City, CA Defective
Oil Filter Destroys Engine
Subject: Store #2353-Jiffy Lube fraudulently advertised their
expertise and implied a warrantee they now refuse to honor on repairs
to a new engine which failed 136 miles after their incompetent
servicing. They charged for a safety check they did not perform.
My daughter and I took her 2001 Ford Escape in to
Jiffy Lube in Yuba City California on July 10, 2015 for an
oil change. We were upsold to having her tires rotated
and having a “safety” check as well. The final bill came
to just under $100.00 which I paid in cash. We left the
Jiffy Lube, parked the Escape at home and my daughter
packed it the next day so as to travel 2,200 miles cross
country in order to interview for several jobs. Before my
daughter embarked on her trip, my husband and I followed
her in our vehicle to visit a cemetery where she placed
flowers on the grave of a friend’s mother. While
following her to the cemetery we noticed that the left
tail lamp Jiffy Lube said was fine, was not fine. It had
been burnt out before the “safety check” and remained
burnt out after the “safety check”. It was disturbing to
see that the check was NOT done, however my daughter
needed to get on the road to make it to her first stopover
so it was decided she would have a friend replace the bulb
later that day when she arrived in Salt Lake City Utah. 2
hours after she left, I received a call from my daughter
saying her car was stranded on the side of the road in
Truckee California. My husband and I went to meet her in
Truckee. She had to pay cash to have the Escape towed to
safety at a local service station. When we arrived we
found that the engine block on the Escape was damaged
beyond repair. As a consequence, having no other option
to get my daughter to her interviews, I gave her my Honda
and she left for Kentucky. My husband and I had the
Escape towed home the next day. In looking at the Escape
we saw that the oil filter had clearly not been seated
properly when changed by Jiffy Lube. There was a clear
“dry” segment of the filter gasket that was completely dry
whereas other areas were saturated. There was oil spray
all the way back to the deck lid indicating a slow loss of
oil from the improper seating of the gasket on the
filter. The engine of the Escape only had about 24,000
miles on it when serviced by Jiffy Lube. It had been
replaced under a warrantee purchased when my daughter
bought the vehicle. The vehicle was running fine prior to
the service by Jiffy Lube. The Jiffy Lube technician even
noted on the intake invoice that all of the fluids were
fine prior to their “service” on 7/10/2015. The Escape
had been driven a total of 136 miles from the time it was
serviced by Jiffy Lube until the time the engine failed.
Read More About This
 Peter in Tampa, FL Missing
Radiator Cap Destroys Engine
My wife had an oil change and fluids changed at the
Dale Mabry and Kennedy Tampa Jiffy Lube and the engine
exploded and the head and block was warped. Needs new
engine $5,000 repair quoted by Toyota of Lakeland. Their
exact quote when they opened the hood after it was towed
to their location was “ there is the problem right
there…your radiator cap is missing” after the mechanic did
his full inspection the confirmed the 2008 Toyota Corolla
needed an new engine. Jiffy Lube clearly did not replace
the cap or it was not tightened properly and it came off
due to their shotty work. After the Jiffy Lube guy
inspected the car they said they would not pay because the
car had gone 1,000 miles after the repair. The people at
Toyota Lakeland all agree that Jiffy Lube is at fault.
NEED AN ATTORNEY TO REPRESENT US. Note that we have
impeccable maintenance records from Orlando Toyota. The
one time we when to the jobbers at Jiffy Lube the car
 Rachel in Blaine, MN No Oil
Please be advised that following the
April 11, 2015 oil change at Jiffy Lube #2710 (Heartland
Automotive Service I, 12403 Ulysses Street NE, Blaine, MN
55434), the oil filter was not fitted properly, causing
the oil to run out of the engine on my 2011 Buick
Enclave. As a result of the oil leakage, the engine has
seized. As a result, I have incurred substantial expenses
in diagnostic fees, rental cars and am facing a repair
bill of approximately $6860.00.
As the enclosed invoice from Complete
Auto Service ,Inc., reveals the loose oil filter was the
direct and proximate cause of the oil leaking out of the
engine and as such the direct cause of the irreparable
damage to the engine on my vehicle.
Please contact me immediately upon
receipt of this correspondence to advise me of how to
proceed with this claim for reimbursement of damages
including but not limited to repair fees, rental car fees,
storage fees and other damages.
 Mark in Germantown, MD Engine
Here's something that I've been
trying to get resolved for a couple of months now but with
no luck. At this point, no one even bothers to reply,
even at their corporate level. Can you help with
next steps and suggestions? Do you have an email for
On January 14, 2015,
I took my son's Chevy HHR in for an oil change at your
Germanown, MD location. While there, I mentioned to the
technician that the thermostat gauge was not working. It
was always in the cold position. The digital read-out on
the dashboard also did not work. Where it would normally
give you the engine temperature, it displayed three dashes
"---". The technician told me that a radiator flush would
fix that. I took him up on it. Turns out he was wrong.
He gave me bad advice to try to make a sale. I went back
and spoke with the manager (Nate Jarman) the next day and
explained that I was given bad information. Nate seemed
puzzled as to why the technician would make that claim.
He issued me a refund for that service. While Nate was
going through the process of issuing the refund, I asked
him why the car had to be taken around the side of the
building to have the coolant changed. I was told that the
car ha to be running to get the old coolant out and they
didn’t want any carbon monoxide issues. I told him it
didn’t seem environmentally sound. In addition, I
mentioned, small animals could drink any of the fluid that
was not properly captured.
My main problem is not with the
radiator flush, but the oil change that also occurred that
day. 14 days after the oil change, the engine seized up
on the car. I had it towed to a local shop here in my
town (Poolesville, MD). This was January 28, 2015. The
repair shop called me on January 29th to tell
me that the engine locked up and that there was a hole in
the engine block where a piston blew through. I
immediately called and spoke with the manager (Nate) at
the Jiffy Lube location where I had the service done. I
mentioned the circumstance to him and he took down the
information for a report to his boss (Thomas Schawalter).
In addition, Nate agreed to meet with me the following
morning at the shop so he can inspect the car on his own.
Read More About This Experience
 Lisa Engine Flush Killed Car
I took my car in on March 8th
for an oil change before heading on a 400 mile road trip.
They stated I needed to flush my engine and RECOMMENDED
that I do this!
I spent the additional $90. and
did this...the next day I drove my car less than 30 miles
and the Check engine light came on and my message warning
said to turn off engine immediately.
I took it to Jiffy Lube and
they said it was not there problem. I took it to my
mechanic who immediately drained the fluid and said it
should never be flushed because it pushes all the "gunk"
into the engine.
The next day I had to drive my
car to Los Angeles and it died on the freeway with 3
children in the car at night...it seems the engine flush
killed the car...$3500. later in mechanic charges, car
still does not drive the same and over $%00. to have the
car towed and travel expenses (rental car) to get back
home...over $4000. one bad trip to Jiffy Lube cost me...
I want to take them to small
claims court to get my money back...and I still have a car
that is ruined forever....they should have not recommended
the engine flush as it is actually stated that they should
NOT do this by the cars manufacturer...they rip people off
just to make money and hope most people want follow
through. Very frustrating!!!
Indexed by State
III. Possible Actions
are numerous complaints that the Feedback Form | Customer Service
Form does not operate.
Add Your Experience. We
will likely add it to the following Personal Experiences of others. Show others that they are not alone.
This will also help us create a critical mass which can create
remedies suggested by others are appropriate for your situation. People like yourself have offered various
Check-out our newest addition --
Option 11. Go
to Small Claims Court. Jiffy Lube may not show up and you
may get a default judgment...
Tell others about this website.
email directly to
Jiffy Lube. Note: Jiffy
Lube's "Feedback Form" was
Tell your legislators about Shell Oil.
If they neglect well documented
problems here at Jiffy Lube, then how can they be trusted to do
the right thing when they want to explore, transport and
refine energy. Shell may pay more attention
if the stakes are higher...
 Cliff No Change Oil @
I am employed
at an independent auto repair shop, specializing in German cars.
While I don't have occasion to patronize Jiffy Lube, I do have a
problem with their blanket 3,000 mile oil change recommendation.
Most modern automobiles simply do not need oil changes this often.
It's a waste of time and money, and it's also bad for the
environment in that excessive waste oil is generated. All of the
new German cars have manufacturer-recommended oil change intervals
of 10,000 miles or one year. This is absolutely not a problem as
long as the proper oils and filters are used.
As far as I'm
concerned, Jiffy Lube (and the other quick oil change outlets) need
to change their business models to reflect changing technology.
 Glenn Blog
Post About Jiffy Lube
I came across
your website while researching my latest blog post. I wrote about
positive and negative word of mouth and how Jiffy Lube is creating
negative WOM with the tactics they use when servicing cars.
A Symphony of Problems
I have seen dozens of drain plugs left finger-tight, and at least
two that were tightened to where the threads stripped and the
drain plug was replaced with an expandable rubber stopper.
I have seen many oil filters that were left loose, and even one
that had two rubber gaskets on it (which causes a HUGE leak) that
ran out of oil by the time they got to our shop.
I have seen dozens of cars that have a Jiffy Lube sticker in the
window, but still have the filter that we put on 6,000 miles ago.
The manager from Jiffy Lube brought us a newer GM truck with the
tire pressure sensor in the rim. Somehow, somebody there managed
to break the stem on the valve and they wanted us to replace it
before the customer found out. It is common on a lot of newer
cars for the serpentine belt to be routed around the front engine
mount. Apparently, employees at Jiffy Lube cut the old belt off
(most tensioner manufacturers warn not to do this) to save time.
They brought us a car that they cut the belt off of, and couldn't
figure out how to get the new one back on because the mount needed
to be removed.
Replacement of Good Parts
We have had dozens of customers (that I know of, I don't spend
much time in the office with customers) who were told at their
Jiffy Lube oil change that "part X" is bad and needs to be
replaced immediately because it is a safety hazard. Often times
the part is fine, and sometimes it is bad, but nowhere near what
should be considered a safety hazard. Brakes are very common.
They will tell the customer that the brakes are almost gone and
they need to be replaced immediately. Some of these cars had as
much as 80% remaining on the pads/shoes.
Question the Integrity of All Work
I have gotten so much work done at Jiffy
Lube – and after watching the video now, I question the
integrity of every work I ever paid for. What is Jiffy Lube
going to do regarding this? This is unbelievable!
Employee in Wichita, KS
Beware of Black
I worked for Jiffy Lube, as a manager, for a
very short time in Wichita, KS. Not only are the people they hire
young and inexperienced they are very active in hiring convicts on
work release while they are in jail. I cannot tell you how many of
the people I managed were work release people. More than off the
street folks. They hire the young, who are gullible and well do
anything they are told, and they ones who have no choice in the
matter but to do what they are told, these would be the convicts.
They have to work and they cannot complain. As others have said they
are all about the sell, whether a customer needed the service or
not. The management acted as if they were the only smart people on
Earth and everyone under them were idiots. To become a Jiffy Lube
manager was a big event in their life. I heard managers threaten to
beat up employees, fire them if they did not do what they were told
and the OSHA violations were incredible. The labor board should
really look into Jiffy Lube and their practices, at least here in
Kansas. I could go on and on but we all do not have the time. OH BY
THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do
not let them touch your car!!! What also is funny is how many people
you see wearing these t-shirts, turn over is horrendous.
Dave in Portsmouth, VA
Don't Take Chances
I am a 46 year old engineer who has always done his own oil /
filter changes. Because I have become more and more financially
stable and my friends have been telling me to stop "dirtying" my
hands, I thought I would finally breakdown and start going to a
Jiffy Lube. So I googled Jiffy Lube and this very complaint website
came up. Now, after reading all of these comments for the last half
an hour, I have decided I should continue to do this work for
myself. Why take the risk of putting my vehicles into the hands of
potentially inexperienced or poorly motivated individuals. I have a
decent personal garage with ramps, drain pan, and tools. I know the
older ladies across the street have taken their vehicles in to a
Jiffy Lube in the past. I think they are great neighbors and
perhaps I should start doing this small service for them also.
 Stephen in Falls Church, VA
A Valuable Resource
After reading so many embarrassing,
humiliating and disgusting experiences that former Jiffy Lube
customers have had, I can honestly say I will NEVER take my car
there. What a pity that in the extremely competitive world of auto
care, a company could be so anti-consumer. Thank you to Jiffy
Lube Problems for this very valuable resource. You saved me a lot of
potential headaches and needless expenses.