Email us your experience.
Include your city and
state so that others in your area are aware. We will
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others. Show others that they are not alone. This
will also help us create a critical mass which can create
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
 Pam in Burke, VA
I have a 2006 Toyota
Highlander and have always taken it to the dealership for
maintenance. However, I was in a hurry for an oil change
before going out of town, so I drove 1 mile to the jiffy
lube in Burke. Like so many other people, there were a
list of things it had to have done prior to my trip out of
town. Not knowing much about it, I figured they were
experts and knew what to do. I had a rear differential
service and a transfer case service done to the tune of
$160 and I have now been told by my mechanic that the
service was NEVER done. I have pictures he took
underneath my car to prove that the bolts, etc., had NEVER
been taken off to perform this service. Fortunately for
me, Iíve not noticed any issues with my car, but I for one
will NEVER trust Jiffy Lube again to do an oil change or
any other service for me.
It is a shame one cannot
trust this service. Since my mechanic told me this, I
have been doing research on Jiffy Lube and it is amazing
this company is still in business.
 Stacey in Houston, TX Erroneous
Had my oil changed this
morning, never had the oil light come on before in my car
and now it comes on when I brake and idle. Finally got
district manager on the phone after listening to the
employees tell me it was nothing they did and hand me back
the keys and dismiss me, told me to drive home (I live
inside the loop). Now they are changing the filter, he
says perhaps it's a bad filter....... Wtf?!?! Hope they
haven't damaged my car. Avoid this place if you want your
car to run. Horrible especially since the employees are
saying it's nothing they have done.
UPDATE 1 hour plus later -
They re-did everything and the brake light now is off so
OBVIOUSLY it was something they did wrong the first time;
wrong type of oil, filter, who knows . . . . I drove about
30 plus miles today, again, I hope my car isn't damage
from their mistake. I did make it home (about 17 miles)
without the light going back on. The employees did not
even say they were sorry, even when I told them I was
supposed to be at my friends birthday party dinner instead
of spending my evening there.
The incident report I
received from them wasn't completed either, only says "cust
had oil changed on 10/17/14 left came back this afternoon
and said oil light comes on when she slows down check car
drainplug tight no leaks filter tight no leaks oil level
full. I told her to get it checked out if it is something
we did we would take care of it" It doesn't say anything
about re-changing the oil, filter, etc. It's great that
they put in writing that they would take care of the
damage they did to it . . . it's in writing on their
"Customer Incident Report".
 Vivek in Kansas City, MO Engine Flush
I went to Jiffy Lube at
State Line Road , Kansas City for an Oil Change. I was
asked to get an Oil Upgrade, Engine Flush and Coolant
Flush as I was told that My Car could face problem without
them. I accepted the upgrade and Engine Flush but denied
the Coolant Flush as it was way too costly and I had the
same a year back. The same evening my coolant started
leaking and now I am told my the other mechanic that I
need to replace the Water Pump.
I know nothing mechanical
about Cars and hence not aware what could have gone wrong
but It started happening hours after the Oil Change was
done. My Car was all good before I took it to them.
 Gerald in San Jose, CA Tire
Your tire rotation
policy ruined my tires after only 30,000 miles. Tires on
front wheel drive vehicles have to be cross rotated. Your
policy, at least at a store at Cypress and Stevens Creek
in San Jose, CA is to simply move the front tire to the
rear, and the rear tire to the front on the same side.
This causes uneven wear. I had my tires rotated regularly.
You need to change your policy to recommendations of the
vehicle mfg. for front and rear drive vehicles. I don't
expect anything to change with your policy, since doing it
this current way is less time consuming, and less work for
your employees. I had been a customer since I bought my
vehicle, which was in 2003.
 Dom in Morris Plains, NJ Theft
Lodging a complaint to Corp
Jiffy Lube. I have already spoken to the store mgr and
District Mgr (Rich). Both very courteous but could not
offer me any more than the, 'Iím sorry but we will look
On 10/10/14 2:44Pm. I
utilized the services of Jiffy Lube in Morris Plains NJ
State Rt 10 #782. This was the first time using store. I
am a past user of Jiffy Lube in Bridgewater/Manville and
Nanuet NY for many years never with an issue. I pull in
for a standard oil change. On the dash was a pair of Ray
Ban sunglasses. In the driver side door pocket laid the
empty case for my ray bans (on the dash) and another case
holding my Costa polarized sunglasses (a $200 value). When
my oil change is complete (I am in the waiting room) I
left the store less one pair of sunglasses (Costa
sunglasses). Upon finding out (~10 min later)I called
store immediately and informed them that they have gone
missing(at $200 per pair) you would check as well to
ensure your valuables are secured. I informed them of my
issues, and returned with a threat to call the police, we
reviewed the video tape with the manager with the guy who
cleaned my car standing behind me (a little weird).
Read More About This
 Amber in Saint Paul, MN Prove It
Change oil light remained
after service.Car Sputtered that day.The next day add oil
light came on. That evening fluid is found coming from
car, further inspection shows a rod hanging down and fluid
on the under body of the car and on the pavement. I call
to have them repair (pay) and the manager "SCOTT" speaks
over me and says a bunch of excuses as to why it's not
possible before sending someone who is "not affiliated
with our shop" to look at the damage. This person wore a
JIFFY LUBE UNIFORM and told me I could not prove they were
responsible (what a shock!).After his visit, SCOTT the
MANAGER OF JIFFY LUBE at 650 SNELLING AVENUE N., ST.PAUL,
MN calls back and says Pay to have a shop prove it's Jiffy
Lubes fault (on my dime) let JIFFY LUBE "verify", have no
work done and "MAYBE" they'll pay for the damage. I guess
auto repair shops are CSI now, they can tell me not only
the damage but also WHO & HOW the damage was caused when
they weren't there? Ridiculous, these guys did it and they
know it!! What Jerks to not repair it off top!!
The worst part is I'm a
Handicap woman on fixed Income. That car served to connect
me to basic needs such as groceries and doctors. Now I'm
stuck all for oil change.
 Karrlee in Kennewick, WA Oil
Leak Destroys AC
On Aug 14, 2014 I went to Jiffy Lube on Clearwater in
Kennewick, WA to get a routine oil change. Not only did
the attendants try and sale me on everything, they tried
to charge me to top up my fluids which are included in the
oil change. I told them I would be traveling to CA the
following day and wanted to make sure everything was in
good condition. The next day as I'm driving through the
desert with my 1 year old daughter my air conditioning
goes out, so I stop at the gas station in Las Vegas. I get
gas and notice a large black oil leak under my car, which
I determine my car was leaking it because I saw the
dripping myself. I move my vehicle and realized by my
dipstick that Jiffy Lube botched my oil change and put
used oil in my car and I only had maybe a quart left.
Read More About This
 Matthew Suffocating Air Filter
Took my Chevy 1500 to jiffy lube
when I first bought it for some information and check on
everything. They didn't engage me as much as I would have
liked on everything, not very friendly in their responses
to my questions.
Anyway jiffy lube put in the
biggest cheapest air filter in my truck when I had dual
exhaust and it suffocated the truck.
I love that truck and it has been
sputtering and not starting on and off for 4 months and I
finally figured it out but wow not very supportive or did
they engage me in knowledgeable aspects of proponents of
improvements and maintenance that I inquired to them about
time and time again..
But I went to O'Reilly and met the
most knowledgeable and helpful person ever
 Leean in Selma, IN Brake Problem
I have tried to contact you by phone
but did not get anywhere. Please call me at 765-284-9417
or 715-292-7312. I have always been happy with jiffy lube
but have encountered my first problem concerning a brake
inspection. Please call thank you so much.
this has really caused a problem, I
hope all the bad revues are not true on the web. We have
always been happy for years with your service.
 Venkatesh in Alpharetta, GA
On 2nd Aug 2014 I
came to your business facility to get my Toyota Sienna
2006 serpentine belt fix (in my car serpentine came out
and the car was running without serpentine belt) for that
you have given me an estimate of $50. When I handed over
my car to you at that time battery light was ON in
dashboard. During fixing serpentine belt, you have broke
alternator bolt that needs removal of alternator set
completely to fix the serpentine belt. Standard procedure
needs to be followed to remove an alternator, I was
present during the removal of the alternator and I saw
mechanic was directly alternator and removing it and
there was a spark emitted in alternator and then he
disconnects the battery. As per alternator removal process
first battery need to be disconnected there after
alternator removal process need to be carried out
(attached is the standard process for alternator removal).
Standard alternator removaled process didnít followed and
my car fuses blow out and incur other damages. After Jiffy
Lube service, the car was not in a driving condition, all
light were on in the dashboard and there was no electrical
supply inside the car. Jiffy Lube mechanic drive my car to
Express oil change location to for further investigation,
my car still in Express Oil change location.
I request you please reimburse
all the other expense, not limited to car repair expense
that occur in my car. I look forward to your immediate
reply. You can contact me at my home telephone number at
678-.... I have already give hard copy complaint at the
above location, asIf I donít get any response I will be
sending this complaint in register post and thereafter
will log this complaint under the united states laws.
Indexed by State
Email us your experience.
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
 Lisa Engine Flush Killed Car
I took my car in on March 8th
for an oil change before heading on a 400 mile road trip.
They stated I needed to flush my engine and RECOMMENDED
that I do this!
I spent the additional $90. and
did this...the next day I drove my car less than 30 miles
and the Check engine light came on and my message warning
said to turn off engine immediately.
I took it to Jiffy Lube and
they said it was not there problem. I took it to my
mechanic who immediately drained the fluid and said it
should never be flushed because it pushes all the "gunk"
into the engine.
The next day I had to drive my
car to Los Angeles and it died on the freeway with 3
children in the car at night...it seems the engine flush
killed the car...$3500. later in mechanic charges, car
still does not drive the same and over $%00. to have the
car towed and travel expenses (rental car) to get back
home...over $4000. one bad trip to Jiffy Lube cost me...
I want to take them to small
claims court to get my money back...and I still have a car
that is ruined forever....they should have not recommended
the engine flush as it is actually stated that they should
NOT do this by the cars manufacturer...they rip people off
just to make money and hope most people want follow
through. Very frustrating!!!
 Summer in Santa Fe, NM Broken
Extension Destroys Engine
On April 2014 my husband took my all
three of our cars in for their routine oil changes to the
local Jiffy Lube in Santa Fe, NM. Shortly after I noticed
my car started idling funny periodically. Then one hot
day, while running errands and the AC on my car it began
to stall. Not completely but like it had ran out of gas
and then would rev really high and be ok. I was out of
town and it was the weekend so I couldnít take it in to
get looked at. I didnít have the problem with my car
anymore that weekend. But the following weekend my son
noticed that my car was idling funny and shaking. He
looked under the hood and noticed that the valve extension
to my engine was just sort of floating there and
completely broken off.
The last person to touch this part
was the technician at jiffy lube. I called them and
explained to them the situation. The store manager came
over and looked at the part. I explained to her that
during the oil change, their tech either over tightened
the oil cap cracking the extension or while untightening
it cracked the extension. Because it was a plastic piece,
it probably cracked more and more over the weeks due to
the heat of the engine and expanding. Eventually it
completely cracked off. She said she would be willing to
Read More About This Experience
 Albert in Duluth, MN Loose
Filter Results in Blown Engine
Here's another blown engine story
about Jiffy Lube in Duluth, MN.
Driving down road and oil light on
my 2012 eclipse came on... only when I idled at stoplight,
as I accelerated it immediately went off. First time the
idiot oil light had ever came on. Pulled off the road and
checked oil and was down 2 quarts. Drove to nearest gas
station a mile or so and put in 2 quarts, rechecked and it
was still down 2 quarts...on a 4 cylinder. Had it towed to
dealer where I bought it and the technician stated the oil
filter was hand loose had been leaking from the filter and
there was a catastrophic loss of oil.
Jiffy lube was where I last had
oil changed, No return call from them, assistant Manager
immediately became hostile and apparently the Manager
never got message or decided not to do anything, NO CALL
BACK! The Service manager at the dealer that diagnose the
issue will not provide a written statement, prefer not to
get involved. Ditto from White Bear Lake Mitzubishi who
would not honor warranty nor provide any documentation of
what happened to engine, even though light never came
until all oil was gone. The additional warranty from
Sterling won't cover anything as they say it is
manufactures warranty as it was under 60,000 miles. $4500
for used engine block and labor putting in.
Screwed every way possible by
everyone involved!! God bless American Businesses for
doing the right thing...NOT!!
 Chef in Warminster, PA Engine
Destroyed From Loose Oil Filter
took My 2011 kia Optima in to Jiffy Lube In Warminster PA,
although I live in Princeton, NJ where I only take my car
for service at the dealership but thought I would be over
the oil change and decided to get quick Oil change at
store # 262 located at 600 west street road, Warminster,
PA. on January 29th at 46,040 miles and recommended date
to return on sticker and invoice states 51,040 which I
have not reached yet.
March 10th I was driving from work in NJ to Warrington PA
and 12 miles away from Warrington I heard clicking and
knocking noise in my quiet engine of a car that was
certified new 7 months prior. I check under the hood for
the noise and to see where it was coming from and could
not determined, I checked dipstick and found there was no
oil, I walked across the parking lot to a advance auto and
purchased 3 qts of oil, added it to engine and strayed
over in PA until morning and had the car taken back to
Read More About This Experience
 Sam in Lawrenceville, NJ Engine
I have had
a terrible experience with Jiffy Lube that has cost me
over $5,500. I took my car in for a simple oil change
before travelling and it billowed thick white smoke when
they were done. The manager wrote down that the car was
running fine when I brought it in (which it definitely
was), and that it left smoking. The car began overheating
soon after and the resulting repairs have cost me a lot of
money, including a blown head gasket ($2,600) in addition
to the amounts specified below to the manager. The manager
told me ďhe didnít believe they did anything wrong and
wouldnít do anything for me,Ē so now Iím out the money on
a tight student budget.
the email I sent to the manger. I would really like help
getting them to pay for my repairs.
two attachments-the first is the Jiffy Lube invoice from
the day of service and the second is the complete invoice
from the auto repair shop. Below please find the
chronology of events pertaining to my BMW X3, and my
Read More About This
 Priscilla Oil Filter Problems Destroys
I went to jiffy lube on January 25th of this year to get a oil change.
On February 6th my car stopped running. I had it towed to a mechanic
shop and the guy said jiffy lube didn't put filter on right and caused
the engine to lock. Because of their negligence I now have to pay
$1,713 for a engine. I want to get reimbursed. Of course they are not
taking responsibilities of their mistakes. I will not let them get
away with this. They damage people's cars all over the world and don't
care about the customers or if they even have money to pay. I don't
know if I should go to small claims court or get a lawyer and sue the
franchise or corporate. I hope you can help me out. I do have receipt
of that service performed.
 Al in Overland Park, KS Engine
Destroyed From Wrong Oil Filter
Oil changed at JL #1355,
Overland Park, KS on 2/12/14. I have a 2003 Chevy S10
pickup, 4.3L V6, manual trans. Oil filter used was
MO3614. Long story short, drove home 20 miles, drove to
work on 2/13 app. 8 miles, oil press 0, check engine and
gauges light came on. Find oil filter fell off. Contact
Mgr of store, Shaun King, and told I would have to tow to
a dealer and they could determine if they would reimburse
me. Find a Ford oil filter was used on my Chevy as they
didn't have the correct filter in stock. Dealership finds
motor ceased, shrapnel went through the cooler to my
radiator, all need to be replaced.
Quote not finished till
noon on 12/14. Had to keep asking JL when I could get a
rental car. Finally get DM email, Tim Butler, as store
could not get quotes for some reason and send quotes to
him since store could not. 4:15 PM on a Friday I am
told by DM to get my own rental car as they could not
approve one until Monday at least.
At this point no apology
or compassion to get problem resolved. At this point I
have done all the work to get this problem resolved and
waiting for someone at JL to take this matter serious and
get my truck fixed. I have also posted the complaint on
Repairs for used engine
will be app. $3300, rebuilt engine will add about another
$1000. I will try to update this situation as it
 April in Hurst, TX Wrong Oil
My wife recently took her Dodge
Charger to Jiffy Lube in Hurst TX for an oil change. The
oil was changed and my wife went on her way. Later in the
day she double checked her receipt and noted the wrong oil
was indicated. She took the car back immediately and
Jiffy Lube admitted it was the wrong oil and agreed to
change it. Immediately upon start up by the tech
performing the oil change, the engine sounded horrible and
wouldn't continue to idle. My wife called me and I went
to the shop. I asked them to leave the car alone and not
try further to get it to run. I didn't need to hear it.
The manager and I went to the office to discuss next
steps. During our discussion I hear them out in the shop
trying to start the engine again. To make a long story
short, the car was towed to the dealer and disassembled.
It's going to cost 10k to replace it (it's destroyed) and
Jiffy Lubes insurance company Zurich is denying any claim
Indexed by State
III. Possible Actions
are numerous complaints that the Feedback Form | Customer Service
Form does not operate.
Add Your Experience. We
will likely add it to the following Personal Experiences of others. Show others that they are not alone.
This will also help us create a critical mass which can create
remedies suggested by others are appropriate for your situation. People like yourself have offered various
Check-out our newest addition --
Option 11. Go
to Small Claims Court. Jiffy Lube may not show up and you
may get a default judgment...
Tell others about this website.
email directly to
Jiffy Lube. Note: Jiffy
Lube's "Feedback Form" was
Tell your legislators about Shell Oil.
If they neglect well documented
problems here at Jiffy Lube, then how can they be trusted to do
the right thing when they want to explore, transport and
refine energy. Shell may pay more attention
if the stakes are higher...
 Cliff No Change Oil @
I am employed
at an independent auto repair shop, specializing in German cars.
While I don't have occasion to patronize Jiffy Lube, I do have a
problem with their blanket 3,000 mile oil change recommendation.
Most modern automobiles simply do not need oil changes this often.
It's a waste of time and money, and it's also bad for the
environment in that excessive waste oil is generated. All of the
new German cars have manufacturer-recommended oil change intervals
of 10,000 miles or one year. This is absolutely not a problem as
long as the proper oils and filters are used.
As far as I'm
concerned, Jiffy Lube (and the other quick oil change outlets) need
to change their business models to reflect changing technology.
 Glenn Blog
Post About Jiffy Lube
I came across
your website while researching my latest blog post. I wrote about
positive and negative word of mouth and how Jiffy Lube is creating
negative WOM with the tactics they use when servicing cars.
A Symphony of Problems
I have seen dozens of drain plugs left finger-tight, and at least
two that were tightened to where the threads stripped and the
drain plug was replaced with an expandable rubber stopper.
I have seen many oil filters that were left loose, and even one
that had two rubber gaskets on it (which causes a HUGE leak) that
ran out of oil by the time they got to our shop.
I have seen dozens of cars that have a Jiffy Lube sticker in the
window, but still have the filter that we put on 6,000 miles ago.
The manager from Jiffy Lube brought us a newer GM truck with the
tire pressure sensor in the rim. Somehow, somebody there managed
to break the stem on the valve and they wanted us to replace it
before the customer found out. It is common on a lot of newer
cars for the serpentine belt to be routed around the front engine
mount. Apparently, employees at Jiffy Lube cut the old belt off
(most tensioner manufacturers warn not to do this) to save time.
They brought us a car that they cut the belt off of, and couldn't
figure out how to get the new one back on because the mount needed
to be removed.
Replacement of Good Parts
We have had dozens of customers (that I know of, I don't spend
much time in the office with customers) who were told at their
Jiffy Lube oil change that "part X" is bad and needs to be
replaced immediately because it is a safety hazard. Often times
the part is fine, and sometimes it is bad, but nowhere near what
should be considered a safety hazard. Brakes are very common.
They will tell the customer that the brakes are almost gone and
they need to be replaced immediately. Some of these cars had as
much as 80% remaining on the pads/shoes.
Question the Integrity of All Work
I have gotten so much work done at Jiffy
Lube Ė and after watching the video now, I question the
integrity of every work I ever paid for. What is Jiffy Lube
going to do regarding this? This is unbelievable!
Employee in Wichita, KS
Beware of Black
I worked for Jiffy Lube, as a manager, for a
very short time in Wichita, KS. Not only are the people they hire
young and inexperienced they are very active in hiring convicts on
work release while they are in jail. I cannot tell you how many of
the people I managed were work release people. More than off the
street folks. They hire the young, who are gullible and well do
anything they are told, and they ones who have no choice in the
matter but to do what they are told, these would be the convicts.
They have to work and they cannot complain. As others have said they
are all about the sell, whether a customer needed the service or
not. The management acted as if they were the only smart people on
Earth and everyone under them were idiots. To become a Jiffy Lube
manager was a big event in their life. I heard managers threaten to
beat up employees, fire them if they did not do what they were told
and the OSHA violations were incredible. The labor board should
really look into Jiffy Lube and their practices, at least here in
Kansas. I could go on and on but we all do not have the time. OH BY
THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do
not let them touch your car!!! What also is funny is how many people
you see wearing these t-shirts, turn over is horrendous.
Dave in Portsmouth, VA
Don't Take Chances
I am a 46 year old engineer who has always done his own oil /
filter changes. Because I have become more and more financially
stable and my friends have been telling me to stop "dirtying" my
hands, I thought I would finally breakdown and start going to a
Jiffy Lube. So I googled Jiffy Lube and this very complaint website
came up. Now, after reading all of these comments for the last half
an hour, I have decided I should continue to do this work for
myself. Why take the risk of putting my vehicles into the hands of
potentially inexperienced or poorly motivated individuals. I have a
decent personal garage with ramps, drain pan, and tools. I know the
older ladies across the street have taken their vehicles in to a
Jiffy Lube in the past. I think they are great neighbors and
perhaps I should start doing this small service for them also.
 Stephen in Falls Church, VA
A Valuable Resource
After reading so many embarrassing,
humiliating and disgusting experiences that former Jiffy Lube
customers have had, I can honestly say I will NEVER take my car
there. What a pity that in the extremely competitive world of auto
care, a company could be so anti-consumer. Thank you to Jiffy
Lube Problems for this very valuable resource. You saved me a lot of
potential headaches and needless expenses.