Email us your experience.
Include your city and
state so that others in your area are aware. We will
likely add it to the following Personal Experiences of
others. Show others that they are not alone. This
will also help us create a critical mass which can create
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
in El Cajon, CA Overcharged
My husband just returned home
from store #3004 on Magnolia Ave in El Cajon,Ca,with a check in time
of 8:40 a.m. No one offered him the early bird $19.99 special and a
signature service became $39.99 instead of $24.99. They did apply a
$5.00 off coupon but did not wash the exterior windows saying he
declined the service which he did not. Is this just service laziness
or a ripoff? I will not be using jiffylube services again. I can get
an oil change and a carwash across the street for $29.99. After
reading customer reviews I now checking to be sure the oil cap is
secure and no tools were left behind.
Christian Dumbest Rudest Employees
I have to admit I
constantly tell people through work, email and whenever possible to
never go to jiffy lube- most incompetent bunch of people I have ever
met. Y'all's goal must be to hire the dumbest yet rudest people there
are. Not only have I had one but several negative exp which puts the
fault on me for even coming back a second and third time. The first 2
times it was idiot boy forgot to put the oil cap back on- really? Who
trains these idiots? When something happens as its obvious from
everyone I talk with it has, the staff just turns the blame to the
consumer or says it wasn't me. Like I said, it is my goal to slander-
yes I used the word slander, jiffy lube and will continue to do so so
as much money can be taken from each franchise owner until they start
standing up and doing what is right. It's not each location but the
franchise as a whole.
 Yulianna in Miami, FL No Receipt
to ID Mistakes
I will like to file a formal
complain to Jiffy Lube regarding my service. 8787
Biscayne Blvd, Miami Shores, FL. I
generally take my car into service for either an oil change or to
change my head lights and service has always been a pleasure and
great! That is usually at 9736
South Dixie Highway,
Miami, FL 33156
** Note bare with me as I am
not so familiar with mechanics **
I recently moved and I found a
Jiffy Lube near my home and my fiance took in my car for service
because my car was making noise and my steering wheel was harder than
usual. Brian, my fiance, took in my car first thing on Monday
(November 18) and he told the mechanic that he suspected it to be the
"hose". When they checked the car they told him that it was actually
the "pump" that was broken. He got a quote for $243 for the repair and
we decided to move forward with the repair. After 4 hours or waiting
(from 9:00 AM until 12:30 PM) he was told that the pump was actually
fine and that the real problem was really the "hose". He was then told
that he needed to pay for that "hose" as well! He stated to the shop
manager "Robbin" AKA "Rob" that he would not pay because he was
misdiagnosed and that they replaced a perfectly fine pump.
Read More About This Experience
Amanda in Summerville, SC No Oil in Engine
I was in the north main street Jiffy Lube in
Summerville, South Carolina on Saturday, November 16th. I had my oil
changed, the filter was not put back in correctly, it came out and all
the oil leak out of my car and it broke down on the side of the road.
I contacted the manager of that jiffy lube and he said he would
contact the district manager. He also gave me her number; a Ms. Lee.
Its been two days and no one has contacted me. Also, my phone calls to
Ms. Lee go unreturned. I have had my car towed to Toyota, and I need
to give them the information for whomever is responsible. And, it has
to be done today! So, I need to hear back from someone ASAP!!
Randy in St. Louis, MO Engine Flush
Made the mistake of letting my
local franchise backflush and change coolant. Clogged my heater
coil, messed up water pump. The day after I had a coolant low
warning light on, took back to them, stated “must be an airblock”,
cleared the warning signal. No heat thereafter. Now at
$1300 of repairs to coolant system. These guys are fine for a
quick oil change, DON”T LET THEM DO ANYTHING ELSE TO YOUR VEHICLE!
 Randy in St. Louis, MO No Back
Made the mistake of letting my local
franchise backflush and change coolant. Clogged my
heater coil, messed up water pump. The day after I
had a coolant low warning light on, took back to them,
stated “must be an airblock”, cleared the warning signal.
No heat thereafter. Now at $1300 of repairs to
coolant system. These guys are fine for a quick oil
change, DON”T LET THEM DO ANYTHING ELSE TO YOUR VEHICLE!
 Joan in Ontario, CA Broken Dip
Hi Last friday I took my 2008 Dodge Avenger to Hanover
jiffy lube to have an oil change----I was surprised while
waiting to read a sign saying they were not respondcible
for dip stick breakage.I am 77 years old and have driven
since I was 16-and never had to replace a oil stick--the
surprise worsened when the guy came and told me something
unforeseen had happened and my stick was broken!!! I left
with a plug instead and had to go back and buy one
yesterday that they had ordered for me $22- i am not
happy!!! I was told the Dodge is famous for his problem-I
called a Dodge dealership and this is not true---Is this
just a way for them to make extra money? I know who will
never go to jiffy again--ME- thanks
 Megan in Nashville, TN Metal
Tool in Engine
Okay- jiffy lube left a 8 inch
probably 3-4 pound metal tool in my engine found at my
most recent oil change which obviously could have caused
major / damage or a wreck. If I take it back though,
I suspect they will just say there is no way to Prove it
and the mechanic checked for initials/ brand on the tool
so nothing will come of it but I sure don't trust them to
touch my Armada again.
 Robin in Dover, DE Overheating
Being in a big rush to leave town
to go cross country for a job transfer I went to the local
Jiffy Lube in Dover DE instead of going to my Land Rover
dealer like I usually do. I am at this very moment
stranded in Harrisonburg VA after my LR2 overheated to the
max and started smoking. I can't believe it - my car has
NEVER done this before. I don't know WTF to do now... I
have to get to Texas somehow, and there's no LR readership
within 100 miles.
 Caitlyn in Orem, UT Stripped Oil
Jiffy Lube did my oil change the last 2 times I had my car
serviced. I brought my car in somewhere else in Orem, UT
and the mechanic told me he couldn't get a new oil
replacement onto the Oil Plug. It had been stripped
requiring a new plug or a new oil pan entirely which would
cost around $300. They ended up finding a plug replacement
but this meant I had to wait all weekend before getting
the replacement AND MY CAR back from the mechanic. I have
4 jobs.... having a car is pretty vital. So I was pretty
Luckily I contacted the Jiffy Lube that did the damage and
they will be paying all the cost of the plug replacement.
If they didn't I would have sued. They should do a better
job getting the proper parts, but, being that I do live in
a college town the majority of people that work there are
not seasoned professionals or professionals at all, they
are students and they really like to mess things up,
instead of taking the time to fix things properly. I got
lucky with my situation because I did not have to sue them
or take the case any higher than the mechanic.
will never go to Jiffy Lube again. Some people argue they
went there because it was quick? Not the case with me,
even when I had service there they took hours longer than
promised. I will be going to local mechanics mainly The
Car Doctors in Or2111em, UT. They do a phenomenal job
keeping your car not only maintained but keep everything
at a reasonable price. Had my rotors replaced for
$140!!!!! They are a great service and because they are
efficient and want to make sure the job is done right (to
avoid customers going elsewhere and from having to have a
bigger problem fixed in the future) they go out of their
way to do the small things right, so you don't end up
paying a larger price later on, or ruining your engine!
2109] Jason in Kennewick, WA Replaced
Oil With Used Oil
Took car in,
they put USED BLACK oil in my car, told me that it was
"special" high mileage oil. Denied my claim, by
telling me that it was impossible for employees to have
any access to the used oil. An outright lie - how else do
they POUR it into the tank? Magic? So they refused
to give me a free oil change with new, fresh oil.
 Bob in Fargo, ND Store Ignores Problem
After a Signature Service oil
change at jiffy lube my oil filter came most of the way
off, I noticed this right away because of the leaking oil
under the car. Checked the oil and it did not show up on
dipstick. So I tightened the filter and put in all
the oil I had at home then drove to the shop. Here is
where is gets bad. I let them know what had happened, what
I did to correct it and I was concerned about the seal
since I could feel the dirt behind the filter and would
need the oil changed to resolve their mistake. I could
not get the oil change then because it was 15 minutes to
closing time. Their overall response is they did nothing
wrong and things like that happen (Oil filters apparently
come off after so long, I strongly disagreed with them but
that is what Trent Epps the shop manager was sticking to).
I paid for the oil change to resolve their mistake.
I understand mistakes happen
and I was on the ball enough to notice the problem and
fixed it before any more damage occurred. The problem is
they take no ownership of the problem; I even called the
local owner, John Alstad. He did not even have the
courtesy to return my call. If you judge a company by how
they handle their mistakes like I do, I am sure you would
agree why you should no longer do business with Jiffy
Indexed by State
Email us your experience.
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
 April in Hurst, TX Wrong Oil
My wife recently took her Dodge
Charger to Jiffy Lube in Hurst TX for an oil change. The
oil was changed and my wife went on her way. Later in the
day she double checked her receipt and noted the wrong oil
was indicated. She took the car back immediately and
Jiffy Lube admitted it was the wrong oil and agreed to
change it. Immediately upon start up by the tech
performing the oil change, the engine sounded horrible and
wouldn't continue to idle. My wife called me and I went
to the shop. I asked them to leave the car alone and not
try further to get it to run. I didn't need to hear it.
The manager and I went to the office to discuss next
steps. During our discussion I hear them out in the shop
trying to start the engine again. To make a long story
short, the car was towed to the dealer and disassembled.
It's going to cost 10k to replace it (it's destroyed) and
Jiffy Lubes insurance company Zurich is denying any claim
 Bob in Chicago, IL Too Tight Filter
I got my oil changed at the North
Ave location in Chicago 9/18/13 in the afternoon. I just
tried to drive for the first time and oil sprayed out from
underneath. I found this after my oil light came on and my
engine died. The drain plug was secure but Being
stuck on the street in downtown Chicago with a dead engine
I retrieved a filter wrench and found the filter so tight
it was leaking bad.
I found cheap oil and filled back
up and now the truck can't keep an idle and runs like
shit. I managed to get back down the street with the wrong
oil and not the 100 dollar synthetic I thought I just
paid for. This truck is parked on the street in front of
my house. I am heading out of town for work
and want someone to come fix this problem Sunday night
when I return home.
This is my only form of
transportation that was running great until I let Jiffy
Lube touch my oil. Please help
 Michael in Breckenridge Hills, MO No
Oil Destroys Engine
stopped in store #854 in Breckenridge Hills for an A/C
recharge. My air was not blowing as cold as it used to
and I remembered that this was an additional service
offered by your company. This was the first time bringing
my F350 diesel there, but I had the oil changed multiple
times on my F150 at the same location. After driving up
to the door, a young lady asked about what I would like
done. We discussed the evac and recharge service and I
decided to proceed. There was a promotion being
advertised which included an oil change. I then asked
them to go ahead and change the oil also.
A young man
began the A/C work while the young lady began the oil
change. After about 30 minutes or so, the stores manager
showed up and right away started distracting them from
what they were doing. Apparenently whatever he had to
show them was more important than my vehicle. Shortly
afterwards, the young man started my truck and it ran
about 30 seconds before shutting off. He asked me if it
always does that? After multiple attempts to restrart the
truck, I asked him if he put oil in it? His reply was
yes. After pulling the dip stick, I relized that there
was no oil in my truck. The blame game ensued and the
store manager decided to play mechanic. I watched them
make multiple phone calls, look up stuff on the computer,
and pretty much try everything to get the truck started
and cover their tracks. After almost 3 hours, they told
me the truck would be towed to a local repair shop in the
morning. This is my work truck for MY business. Without
it, I don't work. I explained this to your mananger. He
did not seem very concerned.
Read More About This Experience
 Myung in Stockbridge, GA Engine
Failure From Radiator Flush
On May 23,2013 I took my vehicle a 1993 toyota mr2 to
location #1568 at 5519 north henry blvd in stockbridge ga.
They changed my oil and recommended a radiator flush,
which sounded like a good idea at the time. Once the
service was completed and I payed for the services they
drove the car up to the front and I left. Several miles
down the highway my vehicle overheated and a DOT member
assisted in putting some water in my car and brought me a
wrench to reclamp a clamp that was not put back correctly.
I immediately called the location and the manager there
apologized for the MISTAKE and told me the next time I
come in he will throw in a new windshield wiper for the
inconvenience.Once the vehicle cooled down I got back in,
started to travel down the highway again.
It only made it a mile or so before it started to
overheat again. I deemed that the vehicle was inoperable
at this time and had it towed to a local shop; Parks Auto
Services in Marietta,Ga. I informed the mechanics what
occured and they told me that the water pump is damaged.
On May 31 Mr.Park, the owner notifies me that the watet
pump and the head gasket needed to be replaced which would
cost $1,168.12; I called the jiffy lube #1568 and spoke
with Jeff and he told me that I would have to file a claim
in person, so I did on June 3, 2013. I was assigned a
claim representative named Chuck from Lucor EXT 301. I
received a call from him today June 21 stating that Jiffy
Lube is not responsible for the damages because the water
pump had gone out and caused the following additional
Read More About This Experience
 Paul Wrong Oil Filter Destroys
My jiffy lube experience. I had my
oil change . They put the wrong oil filter on my car . The
motor ran out of oil. They had to people come out to look
at my car . I had a call back they said I was trying to
get a new motor out of them. They said I stole the filter
from there shop.
 Jirius in Kenmore, WA Stripped
Oil Plug Destroys Engine
stripped my oil plug when they changed the oil. One day,
it came loose all of a sudden, ran out of oil & blew the
engine. They stalled for weeks & would never call me
back. Finally, they sent someone to look at it, examined
the plug as well, & then refused to do anything. I
changed the engine & now I will go after them in court
 Veronica in Montgomery, IL Wrong
Oil Destroys Engine
I took my car to jiffy lube in Montgomery il on Montgomery rd after
the service my oil light came on 3weeks later my husband took it back
and they wiped the oil pan then topped it off with oil. The leak still
was going on
Friday went to drive my 2010 vw Tiguas and it didn't start towed it to
the Volkswagen dealer ship in Naperville il and after they checked it
they told me that no oil was getting to the engine and the wrong oil
was used and it blow my timer change. The cost is 7400.00 and I need
to be reimburse for this cost .
 Amy in Shoreline, WA Flush Destroys
I recently went to the jiffy lube on ballinger way in
shoreline wa. I went in for an oil changen and while I was
there they said there was rust in my radiator and that I
should really get a radiator flush done at the same time
and that they were running a special if you got both done.
I told him I didn't want the radiator flush and he the
manager barry kept pushing it on me telling me it would be
so much better to just get it done since there was rust.
So I hesitantly decided to do both since the price of the
tune up and the higher price for using high milaage oil
wass almost the same price as doing both. For the first
couple days everything was fine then I started noticing
there was no heat blowing out of my vents. it was nothing
but cold air, and the coolant gauge on my car was slightly
higher then normal. It was like that for a couple days.
Read More About This Experience
 Sandra in
Did Not Change Oil
My son went to Jiffy Lube for the
first time on 1/3/2013 for an oil change. He faithfully
maintains his car and unfortunately, the person who
usually does his oil changes was unavailable. Ten days
after the oil change, the car kept stalling out or not
starting at all. We brought the car to a mechanic who
informed us the oil was dirty. Jiffy Lube serviced the
car again, claiming they drained the oil, cleaned the
engine, refilled the oil and added Lucas Heavy Duty Oil
Stabalizer. Said the car was ‘fine now’.
Yesterday, the car would not start at
all. We had it towed and the mechanic informed us the
engine was shot. The oil was dirty and ‘sludgy’. We
never had problems with the car before we went to Jiffy
in Culver City, CA No Oil Filter
vehicle was taken into your CULVER CITY location for
lubrication service on September 20, 2012. On September
21, 2012 when I was leaving my house I noticed that when I
tried to start the motor it would NOT turn over, but
rather just "click" once!
Thinking that the battery (which was only 1 week old) I
called out the AUTO-CLUB for a "jump" - when the driver
arrived checked and found that the voltage was fine, but
the something was "binding"..! So, I made arrangements
for him to tow my van to my mechanic and have him look at
it. While loading the van onto the flatbed truck,
the driver called me over to look at something. I came
over and he pointed out that oil was leaking from
the lower section of the engine. Upon further observation
he showed me that the "leak" was coming from where the OIL
FILTER should have been!!!! Yes, there was "NO OIL
Read More About This Experience
in Bonney Lake, WA Wrong Filter Causes
Jiffy lube, Bonney Lake, WA 98391 put
the wrong filter on my care during an oil change.
Toyota told me it backed off, ran the engine out of oil
and caught the car on fire.
New Toyota Solara. Total LOSS.
Jiffy lube did NOTHING.
took my car to Jiffy Lube for an oil change 3,000 miles
later the oil filter falls out yes falls out and drains my
engine of oil. Needless to say my engine was ruined.
When I went to Jiffy Lube they seemed concerned
and receptive They towed my car to the shop along with the
filter that fell out and within a few hours returned the
car to the house but no phone call. My husband called
them and they said they did not beleive the oil filter
fell off (essentially calling us liars) and the leak came
from a rear main leak. They refused to give us anything in
writing and refused to give us the oil filter back. All in
all Jiffy lube cost me about $5,000 plus I had to get a
new car. Steer Clear of Jiffy Lube!!!
 Rufat in Austin, TX
No Oil Destroys Engine
I had an oil change in south Lamar
blvd in Austin, TX. Juicy Lube technician forgot to make
the oil cap tight and my engine leaked oil little by
little and as a result my engine damaged and now I need a
new engine. I called the district manager called Mike and
that irresponsible guy never answered my calls. There is a
corporate manager called Charrol or whatever who handled
my claim and she denied the claim even though I provided
her all the required documents. I am a president of
fraternity at my university and I have meetings with
thousands of students every week and I will do my best to
make sure that students don't go to jiffy lube. If many
people stop going there, they might be fair to their
Indexed by State
III. Possible Actions
are numerous complaints that the Feedback Form | Customer Service
Form does not operate.
Add Your Experience. We
will likely add it to the following Personal Experiences of others. Show others that they are not alone.
This will also help us create a critical mass which can create
remedies suggested by others are appropriate for your situation. People like yourself have offered various
Check-out our newest addition --
Option 11. Go
to Small Claims Court. Jiffy Lube may not show up and you
may get a default judgment...
Tell others about this website.
email directly to
Jiffy Lube. Note: Jiffy
Lube's "Feedback Form" was
Tell your legislators about Shell Oil.
If they neglect well documented
problems here at Jiffy Lube, then how can they be trusted to do
the right thing when they want to explore, transport and
refine energy. Shell may pay more attention
if the stakes are higher...
 Cliff No Change Oil @
I am employed
at an independent auto repair shop, specializing in German cars.
While I don't have occasion to patronize Jiffy Lube, I do have a
problem with their blanket 3,000 mile oil change recommendation.
Most modern automobiles simply do not need oil changes this often.
It's a waste of time and money, and it's also bad for the
environment in that excessive waste oil is generated. All of the
new German cars have manufacturer-recommended oil change intervals
of 10,000 miles or one year. This is absolutely not a problem as
long as the proper oils and filters are used.
As far as I'm
concerned, Jiffy Lube (and the other quick oil change outlets) need
to change their business models to reflect changing technology.
 Glenn Blog
Post About Jiffy Lube
I came across
your website while researching my latest blog post. I wrote about
positive and negative word of mouth and how Jiffy Lube is creating
negative WOM with the tactics they use when servicing cars.
A Symphony of Problems
I have seen dozens of drain plugs left finger-tight, and at least
two that were tightened to where the threads stripped and the
drain plug was replaced with an expandable rubber stopper.
I have seen many oil filters that were left loose, and even one
that had two rubber gaskets on it (which causes a HUGE leak) that
ran out of oil by the time they got to our shop.
I have seen dozens of cars that have a Jiffy Lube sticker in the
window, but still have the filter that we put on 6,000 miles ago.
The manager from Jiffy Lube brought us a newer GM truck with the
tire pressure sensor in the rim. Somehow, somebody there managed
to break the stem on the valve and they wanted us to replace it
before the customer found out. It is common on a lot of newer
cars for the serpentine belt to be routed around the front engine
mount. Apparently, employees at Jiffy Lube cut the old belt off
(most tensioner manufacturers warn not to do this) to save time.
They brought us a car that they cut the belt off of, and couldn't
figure out how to get the new one back on because the mount needed
to be removed.
Replacement of Good Parts
We have had dozens of customers (that I know of, I don't spend
much time in the office with customers) who were told at their
Jiffy Lube oil change that "part X" is bad and needs to be
replaced immediately because it is a safety hazard. Often times
the part is fine, and sometimes it is bad, but nowhere near what
should be considered a safety hazard. Brakes are very common.
They will tell the customer that the brakes are almost gone and
they need to be replaced immediately. Some of these cars had as
much as 80% remaining on the pads/shoes.
Question the Integrity of All Work
I have gotten so much work done at Jiffy
Lube – and after watching the video now, I question the
integrity of every work I ever paid for. What is Jiffy Lube
going to do regarding this? This is unbelievable!
Employee in Wichita, KS
Beware of Black
I worked for Jiffy Lube, as a manager, for a
very short time in Wichita, KS. Not only are the people they hire
young and inexperienced they are very active in hiring convicts on
work release while they are in jail. I cannot tell you how many of
the people I managed were work release people. More than off the
street folks. They hire the young, who are gullible and well do
anything they are told, and they ones who have no choice in the
matter but to do what they are told, these would be the convicts.
They have to work and they cannot complain. As others have said they
are all about the sell, whether a customer needed the service or
not. The management acted as if they were the only smart people on
Earth and everyone under them were idiots. To become a Jiffy Lube
manager was a big event in their life. I heard managers threaten to
beat up employees, fire them if they did not do what they were told
and the OSHA violations were incredible. The labor board should
really look into Jiffy Lube and their practices, at least here in
Kansas. I could go on and on but we all do not have the time. OH BY
THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do
not let them touch your car!!! What also is funny is how many people
you see wearing these t-shirts, turn over is horrendous.
Dave in Portsmouth, VA
Don't Take Chances
I am a 46 year old engineer who has always done his own oil /
filter changes. Because I have become more and more financially
stable and my friends have been telling me to stop "dirtying" my
hands, I thought I would finally breakdown and start going to a
Jiffy Lube. So I googled Jiffy Lube and this very complaint website
came up. Now, after reading all of these comments for the last half
an hour, I have decided I should continue to do this work for
myself. Why take the risk of putting my vehicles into the hands of
potentially inexperienced or poorly motivated individuals. I have a
decent personal garage with ramps, drain pan, and tools. I know the
older ladies across the street have taken their vehicles in to a
Jiffy Lube in the past. I think they are great neighbors and
perhaps I should start doing this small service for them also.
 Stephen in Falls Church, VA
A Valuable Resource
After reading so many embarrassing,
humiliating and disgusting experiences that former Jiffy Lube
customers have had, I can honestly say I will NEVER take my car
there. What a pity that in the extremely competitive world of auto
care, a company could be so anti-consumer. Thank you to Jiffy
Lube Problems for this very valuable resource. You saved me a lot of
potential headaches and needless expenses.