What's Wrong At Jiffy Lube?


This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?

September 2014.  We could use your help in a special project.  Send us your comments.  If you do not want your comments shown, then just tell us not to publish your comments.  Email us your experience now at JiffyLubeProblems@att.net 



Undercover Investigations & TV Exposes

Could This Damage Your Car?
Jiffy Lube promotes engine flushes.  Learn how engine flushes can destroy engines. 

Busted!  Is Your Mechanic Cheating?    NBC Investigations
"You Were Robbed": NBC4 I-Team Exposes New "Tricks and Tactics" at Jiffy Lube Stores
Hidden cameras show Jiffy Lube employees charging undercover customers for repairs that were never done or not necessary.  A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain.  Read More


An Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok, thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

WARNING:  Jiffy Lube's Customer Service Form is Inoperable

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I. Recent Personal Experiences

Email us your experience.  

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State

[2158] Karrlee in Kennewick, WA  Oil Leak Destroys AC

On Aug 14, 2014 I went to Jiffy Lube on Clearwater in Kennewick, WA to get a routine oil change.  Not only did the attendants try and sale me on everything, they tried to charge me to top up my fluids which are included in the oil change.  I told them I would be traveling to CA the following day and wanted to make sure everything was in good condition.  The next day as I'm driving through the desert with my 1 year old daughter my air conditioning goes out, so I stop at the gas station in Las Vegas. I get gas and notice a large black oil leak under my car, which I determine my car was leaking it because I saw the dripping myself.  I move my vehicle and realized by my dipstick that Jiffy Lube botched my oil change and put used oil in my car and I only had maybe a quart left. 

Read More About This Experience

[2157] Matthew Suffocating Air Filter

Took my Chevy 1500 to jiffy lube when I first bought it for some information and check on everything.  They didn't engage me as much as I would have liked on everything, not very friendly in their responses to my questions.

Anyway jiffy lube put in the biggest cheapest air filter in my truck when I had dual exhaust and it suffocated the truck.

I love that truck and it has been sputtering and not starting on and off for 4 months and I finally figured it out but wow not very supportive or did they engage me in knowledgeable aspects of proponents of improvements and maintenance that I inquired to them about time and time again..

But I went to O'Reilly and met the most knowledgeable and helpful person ever

[2156] Leean in Selma, IN  Brake Problem

I have tried to contact you by phone but did not get anywhere.  Please call me at 765-284-9417 or 715-292-7312.  I have always been happy with jiffy lube but have encountered my first problem concerning a brake inspection.  Please call thank you so much.

this has really caused a problem,  I hope all the bad revues are not true on the web.  We have always been happy for years with your service. 

[2155] Venkatesh in Alpharetta, GA  Destroyed Alternator

On 2nd Aug 2014 I came to your business facility to get my Toyota Sienna 2006 serpentine belt fix (in my car serpentine came out and the car was running without serpentine belt) for that you have given me an estimate of $50. When I handed over my car to you at that time battery light was ON in dashboard. During fixing serpentine belt, you have broke alternator bolt that needs removal of alternator set completely to fix the serpentine belt. Standard procedure needs to be followed to remove an alternator, I was present during the removal of the alternator and I saw mechanic was directly alternator and removing it  and there was a spark emitted in alternator and then he disconnects the battery. As per alternator removal process first battery need to be disconnected there after alternator removal process need to be carried out (attached is the standard process for alternator removal). Standard alternator removaled process didn’t followed and my car fuses blow out and incur other damages. After Jiffy Lube service, the car was not in a driving condition, all light were on in the dashboard and there was no electrical supply inside the car. Jiffy Lube mechanic drive my car to Express oil change location to for further investigation, my car still in Express Oil change location.

I request you please reimburse all the other expense, not limited to car repair expense that occur in  my car. I look forward to your immediate reply. You can contact me at my home telephone number at 678-.... I have already give hard copy complaint at the above location, asIf I don’t get any response I will be sending this complaint in register post and thereafter will log this complaint under the united states laws.

[2153] Michael in Christiansburg, VA  Work Not Done

A few months ago, I stopped at the Christiansburg, VA Jiffy Lube and requested an oil change. After a few moments, they advised me to get a flush and fill, as well. I agreed and in less than 15 minutes they told me they were finished. Struck me odd at the time, but I thought--maybe they're just that efficient.  Wrong.

The sticker recording the mileage for my next oil change was scratched off; another red flag. Sure enough, my car was driving rough and not only did they not change the oil, I was nearly a quart and a half down a few days later.

Everybody makes mistakes, so I chalked it up to an oversight. However, yesterday my car overheated. When we checked the coolant tank, it looked as if it had been filled with mud. It was so think that it clogged, causing it to overheat. Luckily, I was able to make it to a more reputable shop and they were able to fix it. However, that could have just as easily ruined my radiator.

No only will I never do business with that station again, I'm advising all of my friends and family to avoid it, too. There's no excuse for this; it's just plain laziness and thievery.

[2151] Schakra  Two Months to Repair Their Problem

If you have decent car or any car for that matter anyhalf-decent car that you care for, don’t take it to Jiffy Lube. I took myMercedes E430 for an oil change.  During thework, they replaced a front light bulb but couldn’t care to properly close thelight cover at the back.  When I took thecar for a wash the next day, the light bulbs got filled with water.  I took the car back to Jiffy Lube, they triedto dry the bulbs, they couldn’t do that all the way but in the process ofinstalling the light bulb cover properly, after nearly an hour of sweating itout, they lost 3 clips of the air-filter hose which they had to unplug.  So, they took two months to get the clipsfrom the manufacturer, and when they installed it, they did it in the most carelessway. When I asked if there would be any consideration like a free lube job, theguy was furious and talked to me like I was the guilty party.  That the 3 trips I made and the missing partswere really my problem.

So, I am NOT going back to any Jiffy Lube ever.  If you are any smart, you shouldn’t either.

[2150] Allen in Doraville, GA  Long Time to Change Oil

This is store 2106 in Doraville ga . My truck has been in stall for 45 min for only a oil change. They are very slow at this place.they get your car in and hold it. It has taken them tow hours to change oil.

[2148] Aaron in Omaha, NE  Forgot to Tighten Filter

I just noticed my engine was knocking. I have a modest Kia Optima, just 60k miles and usually get my oil changes done at JL. I checked the oil immediately and found it to be empty merely 60 days after my service. I added oil and began trouble shooting. I found the leak at once beneath the oil filter. I went under the car and was able to wiggle and hand-tighten the filter back in. I let the car sit for a couple of days with large, new shop towels under the engine. No leaks. It is apparent that they failed to tighten the filter properly. I have spent 500.00 on a rental so far and have not heard back from them yet. I am not encouraged at all by what I have read here. It looks like I am simply screwed...

[2147] Zo in Las Vegas, NV  Crash Test Dummies

Your Company has a bunch of Unsagacious Crooked Employees at the 9520 W. Tropicana. Customer on and off for over 8 years with oil changes. Went for an oil change last week and the one of the crash test dummies that worked there forgot to put the oil cap back on. Of course oil went everywhere. Took it back, had them clean it and refund my money with a new oil change and a hand written $30.00 Coupon for a Coolant Flush, which is $109. (steep price anyway - can do it myself with a water hose, none-the-less) Told me they would help with the Coolant Flush.

Went back today to get the coolant flush done, and another crash test dummy is telling me I have to get an oil change again. I informed him he is smoking Crack. "But they need to be done together" he says. I am not stupid like others in Vegas. He says he will run It FREE. He then proceeds to tell me the price for everything is $179.84. WTF??? How is it more than a Chevy Dealership??? Been in law enforcement for 16 years, I send quite a few Officer with Fleet L-Cars and their POVs (Personal Vehicles)and this is how I am treated. I will be smiling when this place gradually rips so many people off that they wont return. I will be filing a BBB complaint and if I have to will go out of my way to ensure with posting, signs, media calls and inform other Officers to avoid this dump and the name Jiffy Lube like the Plague. Are you guys for real?

I really hope a somebody sees this that actually is in Corporate and truly cares about their service. Even crap service and other silly businesses I never write bad comments. Its not me, but this is over board. I would like an apology, which this day in age might be too much to ask, but it would be a start and make a difference. Need to Fire the Managers at this location and start anew. Business 101, cut the poisonous cells before it pollutes the whole body.

[2146] Steve in Boston, MA  Loose Plug

I went to Jiffy Lube at 950 Morrissey Blvd in Boston, MA  They left the plug loose and didn't tighten it back up. I filed a claim and they turned it down saying the temporary plug as they called it was stripped. Well it is not and never was. They just left it lose. Now I have to sue them in Court.

[2145] Todd in Wichita, KS Stolen Phone

04/03/2014 2:15 pm. Took my company truck in for service at Jiffy Lube located at 1624 E Pawnee Wichita, KS. Owned by RP Bell Ent.  my I phone 4 was left in console.  Service done, vehicle returned and I drove home.  Ten minute drive, When I arrived home, I reached for my phone and found it gone.  I called it and it went straight to voicemail.  I immediately returned to the J

iffy Lube and informed the store manager.  He apparently “questioned “ his employees and all denied having the phone.  I tried to have my serv provider locate the phone, they couldn’t /wouldn’t do it for me.  I was told by store manager that they would “get to the bottom of situation” and inform me either way.  4 days pass and I hear nothing from anyone.  After calling corp. office, and waiting on hold for nearly 30 min.  I got the name and number of the franchise owner locally.  I called.  I received a call back from Mike, district manager.  I found him insolent, condescending and rude.  He informed me that I should just go get a new phone, in a round about kind of way.  That leaves us at the present.  Me with no phone, and no real means to replace it, and Jiffy Lube not assuming any responsibility for it’s employees and their actions

Indexed by State

II. Recent Personal Experiences

Email us your experience.

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State

[2154] Summer in Santa Fe, NM  Broken Extension Destroys Engine

On April 2014 my husband took my all three of our cars in for their routine oil changes to the local Jiffy Lube in Santa Fe, NM. Shortly after I noticed my car started idling funny periodically. Then one hot day, while running errands and the AC on my car it began to stall. Not completely but like it had ran out of gas and then would rev really high and be ok. I was out of town and it was the weekend so I couldn’t take it in to get looked at. I didn’t have the problem with my car anymore that weekend. But the following weekend my son noticed that my car was idling funny and shaking. He looked under the hood and noticed that the valve extension to my engine was just sort of floating there and completely broken off.

The last person to touch this part was the technician at jiffy lube. I called them and explained to them the situation. The store manager came over and looked at the part. I explained to her that during the oil change, their tech either over tightened the oil cap cracking the extension or while untightening it cracked the extension. Because it was a plastic piece, it probably cracked more and more over the weeks due to the heat of the engine and expanding. Eventually it completely cracked off. She said she would be willing to replace it.

Read More About This Experience

[2149] Albert in Duluth, MN  Loose Filter Results in Blown Engine

Here's another blown engine story about Jiffy Lube in Duluth, MN.

Driving down road and oil light on my 2012 eclipse came on... only when I idled at stoplight, as I accelerated it immediately went off. First time the idiot oil light had ever came on. Pulled off the road and checked oil and was down 2 quarts. Drove to nearest gas station a mile or so and put in 2 quarts, rechecked and it was still down 2 quarts...on a 4 cylinder. Had it towed to dealer where I bought it and the technician stated the oil filter was hand loose had been leaking from the filter and there was a catastrophic loss of oil.

Jiffy lube was where I last had oil changed, No return call from them, assistant Manager immediately became hostile and apparently the Manager never got message or decided not to do anything, NO CALL BACK! The Service manager at the dealer that diagnose the issue will not provide a written statement, prefer not to get involved. Ditto from White Bear Lake Mitzubishi who would not honor warranty nor provide any documentation of what happened to engine, even though light never came  until all oil was gone. The additional warranty from Sterling won't cover anything as they say it is manufactures warranty as it was under 60,000 miles. $4500 for used engine block and labor putting in.

Screwed every way possible by everyone involved!! God bless American Businesses for doing the right thing...NOT!!

[2140] Chef in Warminster, PA  Engine Destroyed From Loose Oil Filter

I took My 2011 kia Optima in to Jiffy Lube In Warminster PA, although I live in Princeton, NJ where I only take my car for service at the dealership but thought I would be over the oil change and decided to get quick Oil change at store # 262 located at 600 west street road, Warminster, PA. on January 29th at 46,040 miles and recommended date to return on sticker and invoice states 51,040 which I have not reached yet.

On March 10th I was driving from work in NJ to Warrington PA and 12 miles away from Warrington I heard clicking and knocking noise in my quiet engine of a car that was certified new 7 months prior.  I check under the hood for the noise and to see where it was coming from and could not determined, I checked dipstick and found there was no oil, I walked across the parking lot to a advance auto and purchased 3 qts of oil, added it to engine and strayed over in PA until morning and had the car taken back to jiffy lube.

Read More About This Experience

[2139] Sam in Lawrenceville, NJ  Engine Destroyed

I have had a terrible experience with Jiffy Lube that has cost me over $5,500. I took my car in for a simple oil change before travelling and it billowed thick white smoke when they were done. The manager wrote down that the car was running fine when I brought it in (which it definitely was), and that it left smoking. The car began overheating soon after and the resulting repairs have cost me a lot of money, including a blown head gasket ($2,600) in addition to the amounts specified below to the manager. The manager told me “he didn’t believe they did anything wrong and wouldn’t do anything for me,” so now I’m out the money on a tight student budget.

Below is the email I sent to the manger. I would really like help getting them to pay for my repairs.


Hi Damon,

There are two attachments-the first is the Jiffy Lube invoice from the day of service and the second is the complete invoice from the auto repair shop.  Below please find the chronology of events pertaining to my BMW X3, and my desired resolution.

Read More About This Experience

[2135] Priscilla Oil Filter Problems Destroys Engine

I went to jiffy lube on January 25th of this year to get a oil change. On February 6th my car stopped running. I had it towed to a mechanic shop and the guy said jiffy lube didn't put filter on right and caused the engine to lock. Because of their negligence I now have to pay $1,713 for a engine. I want to get reimbursed. Of course they are not taking responsibilities of their mistakes. I will not let them get away with this. They damage people's cars all over the world and don't care about the customers or if they even have money to pay. I don't know if I should go to small claims court or get a lawyer and sue the franchise or corporate. I hope you can help me out. I do have receipt of that service performed.

[2134] Al in Overland Park, KS  Engine Destroyed From Wrong Oil Filter

Oil changed at JL #1355, Overland Park, KS on 2/12/14.  I have a 2003 Chevy S10 pickup, 4.3L V6, manual trans.  Oil filter used was MO3614. Long story short, drove home 20 miles, drove to work on 2/13 app. 8 miles, oil press 0, check engine and gauges light came on.  Find oil filter fell off. Contact Mgr of store, Shaun King, and told I would have to tow to a dealer and they could determine if they would reimburse me. Find a Ford oil filter was used on my Chevy as they didn't have the correct filter in stock. Dealership finds motor ceased, shrapnel went through the cooler to my radiator, all need to be replaced. 

Quote not finished till noon on 12/14. Had to keep asking JL when I could get a rental car. Finally get DM email, Tim Butler, as store could not get quotes for some reason and send quotes to him since store could not. 4:15 PM on a Friday I am told by DM to get my own rental car as they could not approve one until Monday at least.  

At this point no apology or compassion to get problem resolved.  At this point I have done all the work to get this problem resolved and waiting for someone at JL to take this matter serious and get my truck fixed.  I have also posted the complaint on their site.

Repairs for used engine will be app. $3300, rebuilt engine will add about another $1000.  I will try to update this situation as it progresses.

[2102] April in Hurst, TX  Wrong Oil Destroys Engine

My wife recently took her Dodge Charger to Jiffy Lube in Hurst TX for an oil change.  The oil was changed and my wife went on her way.  Later in the day she double checked her receipt and noted the wrong oil was indicated.  She took the car back immediately and Jiffy Lube admitted it was the wrong oil and agreed to change it.  Immediately upon start up by the tech performing the oil change, the engine sounded horrible and wouldn't continue to idle.  My wife called me and I went to the shop.  I asked them to leave the car alone and not try further to get it to run.  I didn't need to hear it.  The manager and I went to the office to discuss next steps.  During our discussion I hear them out in the shop trying to start the engine again.  To make a long story short, the car was towed to the dealer and disassembled.  It's going to cost 10k to replace it (it's destroyed) and Jiffy Lubes insurance company Zurich is denying any claim for damages.

[2101] Bob in Chicago, IL Too Tight Filter Destroys Engine

I got my oil changed at the North Ave location in Chicago 9/18/13 in the afternoon. I just tried to drive for the first time and oil sprayed out from underneath. I found this after my oil light came on and my engine died.  The drain plug was secure but Being stuck on the street in downtown Chicago with a dead engine I retrieved a filter wrench and found the filter so tight it was leaking bad. 

I found cheap oil and filled back up and now the truck can't keep an idle and runs like shit. I managed to get back down the street with the wrong oil  and not the 100 dollar synthetic I thought I just paid for. This truck is parked on the street in front of my house.   I am heading out of town for work and want someone to come fix this problem Sunday night when I return home.

This is my only form of transportation that was running great until I let Jiffy Lube touch my oil.  Please help

Indexed by State

III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.

  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial

  3. Tell others about this website.

  4. Send an email directly to Jiffy Lube.   Note:  Jiffy Lube's "Feedback Form" was broken...

  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


IV. Noteworthy Comments From Others

[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 


[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.


[932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.

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