[2080] Rob in Huntingdon Valley, PA Missing Gasket

Recently found oil leaking on my garage floor.  I personally had not driven the vehicle for over a month since I had multiple surgeries but when I finally got back to the office noticed the floor in my garage.  Called my mechanic since the vehicle was due for inspection and he said he would check for a leak.  He called to tell me that the gasket for the drain plug was missing.  A few days earlier, I had received an e-mail from Jiffy Lube for a customer satisfaction comment.  I filled it out explaining the problem and sent it in.  A week or two later, I receive a phone call from the store manager.  Told me there was nothing he could do.  Poor customer relations.  Said that I should have brought the vehicle to him first and that he couldn’t be sure that my mechanic was telling the truth.  In his words, “ Outside mechanics are always trying to do this to us”.  Couldn’t believe his answer.  He said, what would you like me to do.  I said I’ll leave that up to you.  Still said it wasn’t there responsibility.  I reminded him that I spend over $400 a year at his location.  Didn’t matter.  When we could come to no resolve, I just said I will never be back to his location.  He said okay and have a nice day.  That was it.  Ridiculous.

[2079] Luke Employee

Hello, My name is Luke and I have a question. My girlfriend has been working at a jiffy lube for a few months now and she's the only female at this particular location. The guys have made comments to her here and there but we just kinda passed it off as garage talk. Well, they keep making negative comments about her weight and tell her she should wear makeup (she really doesnt need it) and just today one employee asked her if she's ever been in a "slut fest" and the manager walked up to her and told her, and i quote "You have a huge ass" right to her face and walked away! I can't stand for that kind of unethical treatment. She doesn't want me to do anything because she's afraid they'll make her life hell there but i can't just sit by. Can you help in any way?

[2078] Caleb Employee

Hello I have a TERRIBLE experience as a former employee. I worked for probably 20 hours including training only to get paid for less than 1 hours work. Plus here is some other juice on iffy lube. They charge 90 DOLLARS for a fuel filter which costs at the MOST 15 dollars, they would tell customers their engine air and cabin air filter needed replacing when I could tell they were brand new and would charge 50 dollars for a engine air filter and 40 for a cabin air filter a TOTAL RIP OFF. I was an apprentice at a VERY reputable local shop and knew quite a bit about cars after a year and a half of training and school and could tell that iffy lube is nothing but a rip off.=

[2077] Len in Lake Stevens, WA Oil Filter Leaked

I had my 1995 Lincoln's oil changed at the Frontier Village (Lake Stevens) Jiffy Lube and in less than a month my car ran out of oil. I filled the car back up with oil and got it to run again. I figured out that the oil filter that was installed was leaking. I removed the oil filter and cleaned it. After reinstalling it and letting the car run I could see that the filter was leaking again. I replaced the filter with a Fram oil filter and the leak stopped. I saved the oil filter and I'm sure that one of your business Reps. would want to see it to see if this is an isolated incidence or if there are more bad filters in stock.

[2075] Jon  Stripped Oil Plug

I went to the dealership to get an oil change, only to find out that during my previous oil change Jiffy Lube changed the oil plug (to one that is much harder and longer) and managed to over torque it causing the threads on the pan to strip out.  When the dealership took the plug out, the threads on the pan came with it.  Jiffy Lube claims oil pans are designed to wear out.  I don't see how anyone can seriously believe this.  I told them that, but they stuck to their story.

[2074] Anonymous in Washington State  Employee

Hey There, here is my complaint about Jiffy Lube and there dishonest way. I am a former employee. The store I worked at was in Washington State.

First off there is no respect from assistant managers and managers.  All employees are treated so poorly and disrespect that its gotten to the point where I didn't even want to go to work. I myself, the only girl in the shop, was treated so poorly compared to others and degraded all the time. When I tried to tell my manager about it he didn't do anything about it at all. My manager knew how he treated everyone yet he did nothing about it and thinks everything was fine. We had a new employee once and he would always be yelled at and disrespected. It got to the point where he tried to defend himself and the assistant manager pushed him. After that the employee who was pushed filed assault charges but you know whats the worst part about it though? The new employee was fired because he took action but management fired him AND not the assistant manager, who kept treating everyone with no respect after that. 

Second thing is the selling tactics that Jiffy Lube forces upon their employees. If you don't sell sell sell you get yelled at and your job is basically on the line. Thing is I understand every business needs to up sell but when it comes to cars its wrong. There have been so many times that I have been yelled at for not selling. They don't understand that people go in there just for an oil change. They don't go in there for be pressured to buy services that they don't even need to their car or services they can't afford. 

All the greeters are Jiffy Lube lie. I know first hand. They make up stuff to make you buy services. My advice to you all is to check your oil before you go in because they will say your oil is on a no read when in reality it was full. They say your transmission fluid is dirty when it is not. EVERYTHING THEY MAY BE TELLING YOU IS A LIE.  

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[2073] Theresa in Pittsburgh, PA Forgot to Replace Oil

I received an "oil change" yesterday, March 1, from the Greentree Road location in Pittsburgh, Pa. First of all, the process itself took over 45 minutes with only 1 other car being serviced, so I should've known something was wrong. After they were finished and I pulled out to head back home, I noticed the low oil pressure light on my dash flickering intermittently. When I got home and showed my husband, he took a look at the dipstick to find that it came back DRY. There was only .8 quarts of oil in my car! My engine could have failed on the parkway and I could've crashed! Or my engine could've been ruined! my husband's been on the phone with the idiots as that store all day trying to.get a refund, but apparently only a "District Manager" can process it? We were told this supposed District Manager would be calling us but have heard absolutely nothing. This is the worst experience I've ever had with an oil change anywhere and I certainly won't ever be returning to Nifty Lube to have this service performed again, nor will I EVER suggest Kiddy Lube to anyone I know who's looking to get their oil change. If there's anyone out in Corporate land that gives a damn, can they please help us process the refund? please? just to restore my faith in humanity?

[2072] Joann  They Rip You Off

I have had the two most worst experiences in my life. I will never go to Jiffy Lube again. I work at one of the largest industrutries in the world. And I tell EVERYONE my HORRIBLE experiences with Jiffy Lube! I know this company will not last for many years. Why? The customer service is so BAD!!! !!!!!!!!!!!!!!!!!!!!!!!They rip you off... they steal parts of your car when you and a friend installed it together. I will ALWAYS TALK BAD ABOUT JIFFY LUBE!!!!! IT'S FUNNY... my co-worker was going to go there on her lunch break.. AND when I told her about the HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!!!!!!! And I told her , "Sears" does a "GREAT JOB!!! AND THEY NEVER!!!!!!!!!!!!!! RIP YOU OFF!!!!!!!!!!!!!!!!" Now that is customer experience!!!!!!!!I I will never EVER GO TO ANOTHER JIFFY LUBE AGAIN!!!!!!!!!! AND I WILL TELL ALL MY FRIENDS HOW MEAN AND A RIP OFF!!!!!!!!!!!! YOU PEOPLE ARE!!!!!!!!!!!!!!!!!!!!!!!!!! ENJOY THE NEXT 5 Years of business!!!!!! because it won't last. Not with this  ATTITUDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!=

[2070] Maurice Replaced Oil With Coolant

Went yesterday to get oil changed.  Talked me into radiator flushed.  Went home and oil pressure light went on. Went back to shop, the mechanic said tbat if there is oil in th car there is oil pressure. The shop is about one mile away and took it there. They said it was a loose sensor and after they remedied by tightening I left.  This morning the car started with difficulty and when it did start there was a lot of white smoke pouring out of exhaust pipe.  Turned car off called a tow truck company, called jiify lube and manager said he would call later and I waited in vain.  The tow truck guy looked at oil dipstick and said it had coolant in it.  

[2069] Ted in Gig Harbor, WA  Broken Mirror

We have been a Jiffy Lube customers for many years.  Recently, we took our diesel truck for a oil change.  While they were backing out of the bay, they broke our mirror on the passenger side of our truck.  When we asked them to fix it we were told we had to have it fixed and pay for it and they would reimburse us.  It has been almost a month and every time we call they give us a different excuse as to why we have not been paid.  Oh, by the way, this is at the Jiffy Lube in Gig Harbor, WA.  All we want is to paid for an accident they caused.

[2067] Raymond in Renton, WA  Broke Dipstick

I just had an evil experience at Jiffy Lube #27583933 Ne 4th ST, Renton WA 98056.  I took my 73 ford into their shop because I needed to have the transmission serviced. They had a special running, so I got the oil change for 5 bucks more. Big mistake...

First there is an incompetent tech that couldn't even find the dipsticks. He looked in the power steering pump trying to find the oil. I finally walked out and pointed it out to him, and walked away. About 5 minutes later he walks in and asked me "has this ever happened to you before?" while holding my broken dipstick tube and dipstick.

What follows is an hour of them trying to shove it back in backwards etc. The stick broke off with part inside the compression hole. There is no shoving it back in or "gorilla glue and tape" to fix it as was suggested by the tech under the vehicle.  The tech that broke it of course doesn't accept responsibility and the rest of the crew run with that idea so suddenly it's 4 against 1 even though only one guy had his hands on the dipstick.  Later I find out I need to come back and talk with their "manager" which is another punk kid who immediately tries to do the same crap to fix it and suggests "jb weld" to which I said no, it needs to be fixed correctly and I'm not going to risk that stuff getting IN the engine.

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