|
[2125] Kelly in
CA Unbelievable Response
Bull ---.
Dear KELLY,
Thank you for
choosing Jiffy Lube for your recent vehicle service. We truly strive
to create and maintain the best possible experience for our customers.
To help us in this effort we desire your feedback. Please take a few
minutes to provide a review of your recent experience with our team.
Click HERE to complete the review in the next 30 days.
If the above link
does not work, please copy and paste the following into your browser:
http://www.mshare.net/websurvey/app?gateway=JLFanticolaWSVEmail&ukey=615a2de6-b235-4cb7-b069-8f7b3d1e3f21
We appreciate your
time and thank you in advance for your valuable feedback.
Sincerely,
Marc Fanticola
President
MC LLC dbaJiffy Lube
[2124] Kelly in Walnut Creek, CA Taking
Advantage of a Lady
I went to Jiffy Lube in
Walnut Creek, CA today. I'm a 23 year old female and clearly the
perfect victim. They took my car and then brought up all kinds of
issues. He asked about tire rotations. I had my tires rotated a year
and a half back at the Mountain View location. Afterwards my steering
wheel started shaking like crazy. I brought my car back in and they
said x and y was wrong and they had to charge me to rotate my tires
back to their original places but to go to American Tires in Mountain
View to get it fixed for free. That turned into a HUGE scam. They told
me I NEEDED to have all of my tires changed immediately or I was at
risk of dying. I'm not kidding. I didn't have the work done and turns
out my tires were fine. Back to Walnut Creek jiffy lube. I told him
that story when he asked about my tires getting rotated and I said no
to the work. He appeared sympathetic to my poor experiences with the
scammers of the world. Little did I know. He then proceeded to tell me
my transmission fluid was the wrong color. He went so far as to do a
demo to show me the right color. $119 for that to which I said I'd
call my Dad. The guy also said my air filters were bad. I called my
Dad who said no to the fluid but gave me the go ahead on the air
filters. The two cost me $70. Later I found out they cost $10 each. I
called pretty upset and said I want my filters put back in my car and
that as a long standing an loyal customer at jiffy lube I was pretty
upset that they would do that. He said he wasn't authorized to do
that but to talk to the manager tomorrow and that my air filters were
in the trash. I said take them out and I look forward to seeing you
both tomorrow. It's my fault for being naive and that's a $50 mistake
that will ruin my jiffy lube experience permanently.
[2123]
Ryan in San Mateo, CA Air Filter Scam
I was told that I needed a new
air filter and a new cabin air filter by an employee named Deangelo.
He even brought out both air filters to show me. The cabin air filter
looked VERY dirty and I was very tempted to have them replace it.
Thankfully, I declined and decided to look into it on my own. When I
looked at my cabin air filter later that day, not only was it a lot
less dirty than the one I was shown at Jiffy Lube, but IT WAS A
COMPLETELY DIFFERENT SIZE AND SHAPE.
Basically, he brought out a "dummy" dirty cabin air filter claiming it
was mine and said that it needed to be replaced. I don't know if he
was trying to upsell me for a commission or if he had some other
motive but, in any case, it was crooked.
[2122] Molly
Broke Tire Sensor
Went to my local
Jiffy Lube this morning [3 December], had the oil changed and got a
chink in the windshield repaired. When the techs tried to check the
pressure in my tires, they broke the valve off of one. The Asst Mgr
tried asking me if had had problems with this tire in the past. No, I
haven’t and my husband had just filled the tires last week. The asst
mgr sent me to a local tire warehouse, said it would cost about $10 to
replace and when I brought it back he would take the spare off and put
my old tire back on. Followed his instructions, only to find out that
that valve cover has a pressure sensor in it. Replacing that will cost
$91.00 total. I went back to Jiffy Lube and the asst mgr says there is
nothing they can do, my tire was broken to begin with. THAT IS NOT
TRUE. He filled out a “quality control incident report” in which he
filled out what the customer states himself.. it reads, ‘when checking
tires valve stem came off broken, customer claims we broke it.’
I am supposed to
be waiting to hear from someone higher up and I better because no way
am I paying for this repair. I am a housewife with a one year old. I
have lots of time to make their lives very, very unhappy.
[2121] Michael
in El Cajon, CA Overcharged
My husband just returned home
from store #3004 on Magnolia Ave in El Cajon,Ca,with a check in time
of 8:40 a.m. No one offered him the early bird $19.99 special and a
signature service became $39.99 instead of $24.99. They did apply a
$5.00 off coupon but did not wash the exterior windows saying he
declined the service which he did not. Is this just service laziness
or a ripoff? I will not be using jiffylube services again. I can get
an oil change and a carwash across the street for $29.99. After
reading customer reviews I now checking to be sure the oil cap is
secure and no tools were left behind.
[2120]
Christian Dumbest Rudest Employees
I have to admit I
constantly tell people through work, email and whenever possible to
never go to jiffy lube- most incompetent bunch of people I have ever
met. Y'all's goal must be to hire the dumbest yet rudest people there
are. Not only have I had one but several negative exp which puts the
fault on me for even coming back a second and third time. The first 2
times it was idiot boy forgot to put the oil cap back on- really? Who
trains these idiots? When something happens as its obvious from
everyone I talk with it has, the staff just turns the blame to the
consumer or says it wasn't me. Like I said, it is my goal to slander-
yes I used the word slander, jiffy lube and will continue to do so so
as much money can be taken from each franchise owner until they start
standing up and doing what is right. It's not each location but the
franchise as a whole.
[2119] Yulianna in Miami, FL No Receipt
to ID Mistakes
I will like to file a formal
complain to Jiffy Lube regarding my service. 8787
Biscayne Blvd, Miami Shores, FL. I
generally take my car into service for either an oil change or to
change my head lights and service has always been a pleasure and
great! That is usually at 9736
South Dixie Highway,
Miami, FL 33156
** Note bare with me as I am
not so familiar with mechanics **
I recently moved and I found a
Jiffy Lube near my home and my fiance took in my car for service
because my car was making noise and my steering wheel was harder than
usual. Brian, my fiance, took in my car first thing on Monday
(November 18) and he told the mechanic that he suspected it to be the
"hose". When they checked the car they told him that it was actually
the "pump" that was broken. He got a quote for $243 for the repair and
we decided to move forward with the repair. After 4 hours or waiting
(from 9:00 AM until 12:30 PM) he was told that the pump was actually
fine and that the real problem was really the "hose". He was then told
that he needed to pay for that "hose" as well! He stated to the shop
manager "Robbin" AKA "Rob" that he would not pay because he was
misdiagnosed and that they replaced a perfectly fine pump.
Rob, the manager, then
authorized to change the "hose" at no extra charge; however, they did
not have the part. Brian, my fiance, was then told to bring it back
the next day. Brian then told the mechanic that he needed to be at
work at 10 AM but he was reassured that the mechanic would be in by
8:45 AM and it would only take 30 minutes, at most! Next day
came and the steering was worse, but no big deal because they just
needed to change the "hose". When he arrived at 8:45, the mechanic was
not at work. At 9:15 he became impatient because he needed to be at
work at 10 AM and the manager told him that the mechanic would not
arrive for another 30 minutes because he was running late. Brian
needed to leave but was reassured to bring it back during his lunch
hour and he would be the first one in.
When he came back during his
lunch hour, the first thing that he saw was putting my car to the
side, the mechanic was collecting money from other associates and
walked over across the street and came back with food (apparently he
was buying food for everyone else's lunch). This whole thing took 30
minutes away from the job at hand. When Brian asked why, he was simply
told that the car needed to cool down. Moving forward, when the
mechanic finally got to the car he then explained the BAD NEWS, the
brand new pump that was installed just the day before was BROKEN and
to make matters worse, they did not have that part! BUT, they did put
in the new "hose".
Brian was late to work by two
hours by this point. By this time it is Tuesday afternoon and
the car just driven back to my apartment which is less than 3.5 miles
away and it sat in my driveway until Friday (November 22). I was
worried about my car and I needed it for the weekend so right after
work I called and I spoke with Rob and he immediately knew my car. He
told me to bring it in and they would take care of it. At 5:45 I drove
it over and my car was in the shop by 6:00 PM on Friday (note that
they close at 7:00 PM). It took them a whole hour and once it was
done, they called me over and I tested the car and the steering was
fine (apart from an odd noise that was coming from within). The
mechanic told me that it was fine and that the noise will go away.
Before leaving I asked for a
receipt because I wanted it but they stated to me not to worry and my
original receipt from Monday will be suffice. Odd I thought, but my
car seemed fine and I already had plans (this was our 4th time there
any ways for the same reason!). The mechanic even joked around saying
that "if your mechanic cannot do the job on the second or third time,
fire the guy".
Here comes the good part, as I
am driving away (at 7:00/closing time), drove one block, stopped at
the light to proceed to make a U-Turn and something BAD happened! Out
of all of my power and energy I COULD NOT CHANGE THE
STEERING!!!!!!!!!! I nearly hit a car on the other side and I barely
missed the side of the curb!!!!!!! My heart sank and I started
shaking! Aside from that I PREGNANT! The car that I almost hit had to
back up in order for my to try to make my turn. I immediately and
frantically drove quickly back to the shop (it was 7:06 PM by now) and
jumped out of my car barely in tears!
The mechanic was in shock. The
manager, Rob, told me not to worry and that they were so sorry and to
leave my car. I had no other choice but to leave my car. I asked
them to please call me as soon as it would be done because I had plans
for breakfast. He reassured me that they open at 7:30 AM and that my
car will be the fist one to be seen.
The following day (Saturday,
November 23rd), I called at 10:00 AM and the person who picked up told
me that the car was still inside and that the mechanic would call me.
An hour passed by and I called back, now 11:00 AM, and they me that it
was done. I get there by 11:15 AM and the mechanic laughed and said
that it only took him 15 minutes to figure it out. He stated that it
was because there was air inside of the "hose". WHY DIDNT HE CALL ME
AT 7:45 AM IF IT ONLY TOOK HIM 15 MINUTES TO FIGURE IT OUT. I had
plans for breakfast and it was too late.
Nevertheless, I didn't even
receive an apology or anything. I asked for a receipt for all of the
times that we went in to bring in the car and they couldn't provide it
to me. Why?
I wish I knew more about
mechanics but you are the professional on this and I brought it into
Jiffy Lube because I trusted you. You have not only lost my trust but
you also broke my car. On that same afternoon (Saturday) my car then
started to make a chirping noise... I do not know what this means or
where it is coming from but I am afraid of bringing into Jiffy Lube...
Where do I start? How do I fix
this? Who will be held responsible? How will you help me on fixing
this? Please tell me. I am giving you an opportunity to fix
this.
[2118]
Amanda in Summerville, SC No Oil in Engine
I was in the north main street Jiffy Lube in
Summerville, South Carolina on Saturday, November 16th. I had my oil
changed, the filter was not put back in correctly, it came out and all
the oil leak out of my car and it broke down on the side of the road.
I contacted the manager of that jiffy lube and he said he would
contact the district manager. He also gave me her number; a Ms. Lee.
Its been two days and no one has contacted me. Also, my phone calls to
Ms. Lee go unreturned. I have had my car towed to Toyota, and I need
to give them the information for whomever is responsible. And, it has
to be done today! So, I need to hear back from someone ASAP!!
[2116]
Randy in St. Louis, MO Engine Flush
Problems
Made the mistake of letting my
local franchise backflush and change coolant. Clogged my heater
coil, messed up water pump. The day after I had a coolant low
warning light on, took back to them, stated “must be an airblock”,
cleared the warning signal. No heat thereafter. Now at
$1300 of repairs to coolant system. These guys are fine for a
quick oil change, DON”T LET THEM DO ANYTHING ELSE TO YOUR VEHICLE!
[2115] Randy
in St. Louis, MO No Back Flush
Made the mistake of letting my local franchise
backflush and change coolant. Clogged my heater coil, messed up
water pump. The day after I had a coolant low warning light on,
took back to them, stated “must be an airblock”, cleared the warning
signal. No heat thereafter. Now at $1300 of repairs to
coolant system. These guys are fine for a quick oil change,
DON”T LET THEM DO ANYTHING ELSE TO YOUR VEHICLE!
[2114] Joan
in Ontario, CA Broken Dip Stick
Hi Last
friday I took my 2008 Dodge Avenger to Hanover jiffy lube to have an
oil change----I was surprised while waiting to read a sign saying they
were not respondcible for dip stick breakage.I am 77 years old and
have driven since I was 16-and never had to replace a oil stick--the
surprise worsened when the guy came and told me something unforeseen
had happened and my stick was broken!!! I left with a plug instead and
had to go back and buy one yesterday that they had ordered for me $22-
i am not happy!!! I was told the Dodge is famous for his problem-I
called a Dodge dealership and this is not true---Is this just a way
for them to make extra money? I know who will never go to jiffy
again--ME- thanks
[2113] Megan in Nashville, TN
Metal Tool in Engine
Okay- jiffy lube left a 8 inch probably 3-4
pound metal tool in my engine found at my most recent oil change which
obviously could have caused major / damage or a wreck. If I take
it back though, I suspect they will just say there is no way to Prove
it and the mechanic checked for initials/ brand on the tool so nothing
will come of it but I sure don't trust them to touch my Armada again.
[2112] Robin in Dover, DE
Overheating
Being in a big rush to leave town to go cross
country for a job transfer I went to the local Jiffy Lube in Dover DE
instead of going to my Land Rover dealer like I usually do. I am at
this very moment stranded in Harrisonburg VA after my LR2 overheated
to the max and started smoking. I can't believe it - my car has NEVER
done this before. I don't know WTF to do now... I have to get to Texas
somehow, and there's no LR readership within 100 miles.
[2110] Caitlyn in Orem, UT
Stripped Oil Plug
Jiffy Lube did
my oil change the last 2 times I had my car serviced. I brought my car
in somewhere else in Orem, UT and the mechanic told me he couldn't get
a new oil replacement onto the Oil Plug. It had been stripped
requiring a new plug or a new oil pan entirely which would cost around
$300. They ended up finding a plug replacement but this meant I had to
wait all weekend before getting the replacement AND MY CAR back from
the mechanic. I have 4 jobs.... having a car is pretty vital. So I was
pretty pissed.
Luckily I
contacted the Jiffy Lube that did the damage and they will be paying
all the cost of the plug replacement. If they didn't I would have
sued. They should do a better job getting the proper parts, but, being
that I do live in a college town the majority of people that work
there are not seasoned professionals or professionals at all, they are
students and they really like to mess things up, instead of taking the
time to fix things properly. I got lucky with my situation because I
did not have to sue them or take the case any higher than the
mechanic.
I will never go
to Jiffy Lube again. Some people argue they went there because it was
quick? Not the case with me, even when I had service there they took
hours longer than promised. I will be going to local mechanics mainly
The Car Doctors in Or2111em, UT. They do a phenomenal job keeping your
car not only maintained but keep everything at a reasonable price. Had
my rotors replaced for $140!!!!! They are a great service and because
they are efficient and want to make sure the job is done right (to
avoid customers going elsewhere and from having to have a bigger
problem fixed in the future) they go out of their way to do the small
things right, so you don't end up paying a larger price later on, or
ruining your engine!
{2109] Jason in Kennewick, WA
Replaced Oil With Used Oil
Took
car in, they put USED BLACK oil in my car, told me that it was
"special" high mileage oil. Denied my claim, by telling me that
it was impossible for employees to have any access to the used oil. An
outright lie - how else do they POUR it into the tank? Magic? So
they refused to give me a free oil change with new, fresh oil.
[2108] Bob in Fargo, ND
Store Ignores Problem
After a Signature Service oil change at
jiffy lube my oil filter came most of the way off, I noticed this
right away because of the leaking oil under the car. Checked the oil
and it did not show up on dipstick. So I tightened the filter and put
in all the oil I had at home then drove to the shop. Here is where is
gets bad. I let them know what had happened, what I did to correct it
and I was concerned about the seal since I could feel the dirt behind
the filter and would need the oil changed to resolve their mistake. I
could not get the oil change then because it was 15 minutes to closing
time. Their overall response is they did nothing wrong and things like
that happen (Oil filters apparently come off after so long, I strongly
disagreed with them but that is what Trent Epps the shop manager was
sticking to). I paid for the oil change to resolve their mistake.
I understand mistakes happen and I was on
the ball enough to notice the problem and fixed it before any more
damage occurred. The problem is they take no ownership of the
problem; I even called the local owner, John Alstad. He did not even
have the courtesy to return my call. If you judge a company by how
they handle their mistakes like I do, I am sure you would agree why
you should no longer do business with Jiffy Lube.
[2107] Walter Overcharged
I have been going to my local Jiffy Lube for
over Temne years, but never again! While awaiting for my car to
serviced I heard an engine being revved offer and over. I went outside
and saw a Jiffy Lube employee sitting behind the wheel my car smiling
while revving the engine in my Corvette. I told the manager who
stopped the employee yet never apologized. Then the "Over Sell" began
it happens ever time I go there they try to sell wipers, filters etc.
but his was the most outrageous , they were holding the cabin filter I
replaced three weeks ago!!
I told them to replace it and please get me
out of there. I asked the manager to make sure the tire pressure was
set for 34 lbs. he assured me it would be taken care of. When
parented with the bill had been overcharged for my oil change I told
the manager and the overcharge was removed I asked the manager if the
tires were inflated to 34 lbs He assured my is was done. When I
got in my car and displayed the tire pressure it was 31 lbs !! The
manager said the machine was broken.
The relayed the entire incident to the
district manager alone with names of the employees and will NEVER go
back to Jiffy Lube!
[2106] Papa in Los Alamitos, CA
Crushed Oil Filter
We recently went
to the Jiffy Lube #1740 in Los Alamitos. We brought our car in for an
oil change. We have been here multiple times and never had an issue.
We drove the car for a couple months, not noticing anything wrong.
Until the engine started to knock. We brought it in to a mechanic and
he said the oil filter was crushed into place and the oil was really
bad and low. Likely they didn't change the oil at all. We are unsure
on damage yet. Still trying to figure out who to contact and what to
do.
[2105] Nanette in Liff, CO
Fraud
I went to your location 16951 iLiff in
Colorado while last visit I was sold to get all air filters then guy
come back 30 min to say don't hav but next time for sure this time 20
mil ck up guy send me to walk mil to auto parts but they don't hav
they charged me ck off vac car but didn't bill for rear differences
but lied said did air tires didn't done in 10 min stuff all over floor
guys dropped out of glove box then some guys comes up and lies saying
he is the manager another lie your vacuum is broken so I'm stopping
payment on my car for fraud I had been going there eight yrs no more
I'm a teacher up the street so I will tell parents and co workers not
to go
[2104] Jeff in Durham, NC Air
Filter Fraud
I have an
air filter I had replaced a couple of months ago. I was surprised
when Jiffy Lube brought out a filthy air filter and said it needed to
be replaced and the manufacturer recommended every 15,000 miles. I
declined and bought a replacement from an auto parts store. When I
opened up the casing, the air filter was clean with black rubber not
the brown, decayed one they said was mine in the store. Oh, and Honda
replacement timing is 30,000 miles per the manual. This was
transaction number 13092807635073. The employee numbers listed on the
form are 1358JM 1209KMT MIKE then a new line 575JCW 1209KMT 540.
[2103] Doug Fraud
Let me just say that I used to be a mechanic AND
I worked at Jiffy Lube!This is the second time something like this has
happened at your company this year alone! I brought my truck in to get
an oil change and the technician tried to sell me every service you
have but bold faced lied to me about the condition of my fluids etc. I
know my truck and check all the fluids regularly, including the diff.
My fluids are all in great condition. They told me flat out the diff
was bad (Its not!), the coolant was bad (it's Not!)etc. etc, Not only
that, they separated a wire to my cooling fan that I know was
connected correctly before I came. I know this because I checked my
oil before I left and I looked right at the crimped wire! This would
have over heated my 14 year old truck and caused major damage!!! This
is not acceptable under any circumstances! I will not be coming back
to Jiffy Lube. You need to do something about this.
[2102] April in Hurst, TX
Wrong Oil Destroys Engine
My wife recently took her Dodge Charger to
Jiffy Lube in Hurst TX for an oil change. The oil was changed and my
wife went on her way. Later in the day she double checked her receipt
and noted the wrong oil was indicated. She took the car back
immediately and Jiffy Lube admitted it was the wrong oil and agreed to
change it. Immediately upon start up by the tech performing the oil
change, the engine sounded horrible and wouldn't continue to idle. My
wife called me and I went to the shop. I asked them to leave the car
alone and not try further to get it to run. I didn't need to hear
it. The manager and I went to the office to discuss next steps.
During our discussion I hear them out in the shop trying to start the
engine again. To make a long story short, the car was towed to the
dealer and disassembled. It's going to cost 10k to replace it (it's
destroyed) and Jiffy Lubes insurance company Zurich is denying any
claim for damages.
[2101] Bob in Chicago, IL
Too Tight Filter Destroys Engine
I got my oil changed at the North Ave location
in Chicago 9/18/13 in the afternoon. I just tried to drive for the
first time and oil sprayed out from underneath. I found this after my
oil light came on and my engine died. The drain plug was secure
but Being stuck on the street in downtown Chicago with a dead engine I
retrieved a filter wrench and found the filter so tight it was leaking
bad.
I found cheap oil and filled back up and now
the truck can't keep an idle and runs like shit. I managed to get back
down the street with the wrong oil and not the 100 dollar synthetic I
thought I just paid for. This truck is parked on the street in front
of my house. I am heading out of town for work and want
someone to come fix this problem Sunday night when I return home.
This is my only form of transportation that
was running great until I let Jiffy Lube touch my oil. Please
help |
