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 John in
Ontario, CA Over Charging
Visited Jiffy Lube in Ontario CA 9/11/2007.
Banner on roof said "$19.99 Oil Change: so I went in. They
charged me $22.99 plus tax for a total of $24.72. When I
questioned them on the 19.99 price they said they take $10 off the
regular price of $32.99. When I pointed out this gives me 22.99
and not the 19.99 on the banner they kept telling me the computer
was right and I had to pay tax and a shop/environmental fee.
But isn't this fee already included in the
regular signature service price?? I asked what the fee was and
they said 1.94. So I asked them to add the 19.99 + 1.94 + 1.73
tax and the guy in charge refused to do it. I got one of the
workers to add it for me and he got 23.66, still less than the
24.72 they charged me.
Jiffy Lube is at it again - over charging
Nicole in Tacoma Park, MD More Jeapordy
I am a loyal Jiffy Lube
patron, most recently I had my car serviced there on 7/21/07 at the
Tacoma Park location, 6510 New Hampshire Avenue in Washington DC.
Services included a tire rotation. Last night, on the night of
9/10/17, I was driving in downtown Washington DC and
my left rear tire fell off my car.
The tire went across the street and almost hit a pedestrian walking
by. My car swerved uncontrollably across the road and when I slammed
on the brakes, my car came to a complete stop. Luckily there was no
damage to my person, any passengers or any bystanders. When AAA
came to assist and put the tires back on my car,
they checked my tires and all three
of the other tires had loose bolts, not just the tire that came off
my car. On the tire that came off, only 4 of the 5 bolts
were found and put back on my car, even though 1 of the 4 bolts was
stripped and essentially useless. However it was sufficient enough
for me to drive the car to the shop the next morning.
I returned to the Tacoma Park Jiffy Lube this morning, 9/11/07 at
7:30am. The manager was helpful, and I made sure to informed him of
the problems with the bolts (one missing, one stripped). He said
that they would check the bolts and replace the faulty ones.
When my car was returned to me at
9:30am (two hours later) I inspected the tires and there was still a
bolt missing. There was no mention of the stripped bolt,
it was only after I pointed this out to the manager did he say that
he would fix the problem if I came back at the end of the day. In
addition to this I noticed additional damage to my car on my side
bumper. Not only was the problem
not fixed, but I now have additional damage to my car. This
is ludicrous, I don't even know what to say about this. I am taking
time off of work unpaid this afternoon AGAIN to have the missing
bolt added to my tire.
The Jiffy Lube mission statement claims that the company is
dedicated to quality, however based on my experiences this could not
be further from the truth. I am extremely disappointed in the
sub-par services rendered that not only
compromised my safety and well
being, but has also wasted a great deal of my time.
There are some serious flaws with this Tacoma Park establishment
that must be dealt with immediately. In addition to my own negligent
service, I also found the following information online regarding the
Tacoma Park Jiffy Lube establishment on the website
there is a reckless lack of diligence and blatant disregard for the
well being of their customers extends to unfortunate situations
beyond that of my own. Quoted from the website:
Maya in Takoma Park, MD Double Jeopardy
Kristine in Burnsville, MN Leaking Gas
My father took
my car to Jiffy Lube #108 in Burnsville, MN Sunday to get my oil
changed. According to the bill they also did a radiator flush.
When I was going to leave work on Monday (yesterday), my car
stalled. So I tried again. Stalled. I waited a couple of
seconds and it started. As I was about to pull out of the parking
space my co-worker yelled at me to get out of my car and that it
was raining gas. I looked at him funny but did as he asked. As I
did I could smell gas and noticed a huge puddle underneath coming
from the front, NOT the back near my gas tank. We waited a little
bit and then he popped the hood. He found the fuel pump cap was
off. I called my Dad and asked my friend to explain the issue. My
Dad said Jiffy Lube was going to replace the fuel pump but they
didn't have the right part so they just kept it as it was and
"replaced" the cap. I am so thankful this happened at work. Had I
driven off, many bad things would have happened. There would have
been a trail of gas to wherever my car ended up dying. There could
have been a spark and then a fire. I am very disappointed with
this and will be taking my car anywhere else.
Charge Without Service
i was asst manager at jiffy
lube only was ther four a mounth when my ac went out well my manager
told me a could get a employe discount for a ac recharge they did a
pressure sheck on my car and said the it just ran out so i payed $65
to have it refilled after working there for a week or two i
started notice diffrent things like we had a coustomer have a power
tranmission flush my lower bay technision accidentiley did a power
sterion flush i call my manager right away and he told me to just
add the power tranmision flude back and then still charge him with a
tranmishion flush even if it was not done , so i quite because i
move to ky and started to notice that my ac stop working tuck it in
to a pennzoil and they told my i had a small leak do to to much
freaon being added so me being a asst manger got rip t along with a
-lot of coustomer i was new and was hired to take the falt that the
way i see it.
 Cameron in Arlington, VA Condescending Attitude
Problem with condescending employee and
attitude. Tried to up sell me, I refused, asked for Mobil One.
Doubted that I was a long-term customer (11 years and no more) -
was called an asshole when I turned my back to return to the
waiting area. Have written president of Jiffy Lube, cc'd it
to VP at Shell (parent Company) and emailed complaint via
complaint form. Spoke with Assistant manager. Was happy before.
Unless they remedy this situation and attitude, they loose me as a
Michael in Joliet, IL Service Never Done
TO: President of Jiffy
Lube - Luis Scoffone:
I was able to get your
e-mail address from several news articles that I have researched
since my experience at your Jiffy Lube International Store (#233) in
Joliet, IL. I am e-mailing you, along with many other consumer
groups and media personnel who may be interested in what I went
through since my 08/27/07 visit to the store. Like I have been
reading in numerous consumer complaints and media stories, I was
charged for a service never completed to my 2001 Chevy Impala. I
was charged $104.42 for a transmission flush which never occurred.
On 08/27/07, I pulled up to your Jiffy Lube at 2:35PM. The
technician greeted me at my window and when I asked him how long it
would be for a transmission flush he told me about an hour (25 min
wait to get in, then a 35 min process). I had the time so I said
that would be fine.
My car was parked
outside of the garage and I was escorted into the waiting room while
still holding my vehicle’s key. Roughly 10 minutes later a
gentleman came to the door and asked for keys to begin work on my
car (at this time the car still was parked outside of the garage
never being touched by a service technician). At 2:53 the
technician returned my keys to the sales desk and a gentleman called
my name. Still, at this time no machine had been used on my vehicle
and my vehicle was still parked outside. The technician than said
my service was complete. When I questioned the work being done he
said as I was sitting down all the work was complete. For the
record, I never sat down and I never left the little window in the
waiting room. I asked for my vehicles keys so I can go look at my
car and I was instructed to pay $104.42 before I could get them
back. I gave the clerk my credit card and hurried to my car which
was still parked in outside in the same spot I left it.
I am not a car expect,
like the majority of your customers, so I took the car to three
separate mechanic shops. All of which said not only was the
transmission fluid never flushed, but I was still low. I first
contacted the store. The store manager wouldn’t give me his name
and only said I was to contact his district/regional manager
Adrian. The number he gave me was disconnected. I called three
other Jiffy lube stores in my area and all said they couldn’t give
me the name and number of their regional manager without “corporate”
approval. Each Jiffy Lube store I called said a transmission flush
for a 2001 Chevy Impala should take about 30 minutes. I wasn’t even
at the store for that long (and they only had my keys for 8
After realizing the
stores were trying to take advantage of me I called the 800 number
on the back of my receipt on 08/29/07. They told at most it would
take 48 hours for someone to get back to me and they opened up case
#523504. I waited until 09/04 (6 days after my call) and went to
get my transmission flushed at one of your competitors. That same
evening at around 5:00PM I received a voicemail from a gentleman
named Jeff. He said he was calling from Jiffy Lube International.
I called back and left messages for Jeff and on the general 800
mailbox that evening as well as for the next two days. I called
each morning and each evening for those two days leaving messages on
two separate voicemail systems. On the second day it was saying
both the general and Jeff’s mailbox was full. On 09/07 I called and
this time it didn’t go to voicemail but I actually got a hold of
Jeff. He explained “no refund is due because this is your work
against the store managers word.” I kindly explained that I was not
happy with that decision and I would like to talk to the manager and
the regional over the phone or in person. He stated that we can
only take complains via US Mail and he gave me a P.O Box number. He
wouldn’t let me speak to anyone else and laughed when I said I would
contact the president of his company.
According to your pledge
on the back of my invoice, I have read that I can’t be refunded for
lost time, but I am expecting a check for $104.42 to be mailed to my
home address. I don’t want store credit, I don’t want a credit card
reversal, I just want a full refund for the services I was billed
for but were never completed. Along with this I would like an
explanation for why the work wasn’t done and how much work in the
past that I have paid for was not done. From all the research I
did, and all the news stories that popped up, it seems this is a
huge problem in your organization. I have been using various Jiffy
Lube stores since I purchased my vehicle in 2004 and will never go
back if this issue is not resolved immediately. I am just hoping
that the hundreds or even thousands of dollars that I have spent
over the three years was for work that was actually done to my
vehicle. Unfortunately, like many other consumers, we often times
can’t tell until something breaks.
 George Always
I will never take my
cars to ANY of your shops again. I will stop and let people
who are waiting in line at your stores so that they can decide to
leave your shops or go ahead and stay….. 1 simple oil change
and now my car LEAKS ALL THE
Randy in Kaysville, UT Wiper Blade Scam
The Jiffy Lube here does
state emission and safety inspections. I figured I would avoid the
line at the county emission/safety inspection and do it here. I
arrive at 3:35 p.m. and there were no other customers there. They
took the care and had me sit in the waiting area. Within a couple of
minutes the mechanic appears and said the car failed the safety
inspection because the wiper blades were tearing and cracked (yes,
wiper blades are listed on the state’s safety inspection). He
offered to replace them, and I said, no I’ll take care of it. (They
charge $8 per wiper.) He says “ if you don’t have us do it, then
you’ll have to come back and have it re-inspected.” I said, “I’ll do
45 minutes later they
finally finish the inspections. (At the county it takes 10 minutes
max after they get it in the inspection bay). The receipt he gave me
said the inspection took only six minutes! After leaving the Jiffy
Lube, I pulled into a parking lot and checked the wiper blades. They
were smooth with no signs of being cracked or weather worn. I did
notice a very small tear on the end of the wiper blade that did not
affect performance of the wiper at all (as I tested them with wiper
I called the Utah Highway
Patrol (which administers the safety inspection process). The woman
on the phone listed to my complaint and ask, “Who did the
inspection?” I told her it was Jiffy Lube and she said, “I was
afraid that you would say that.” She referred me to a state trooper
who would review the inspection forms and my car. After the looked
at the condition of the wiper blades, he said that failing the
inspection “was really pushing it.” He called Jiffy Lube to find out
more about why they failed the inspection, but “they person who did
the inspection wasn’t there.” The officer issued me a new inspection
certificate that passed. He said he would have a talk with Jiffy
Maya in Takoma Park, MD Double Jeapordy
I went to the Jiffy Lube located at 6510 New
Hampshire Avenue, Takoma Park, MD 20912 to get an oil change and
tire rotation on August 25, 2007. The day after my service I was
driving on the Baltimore Washington Parkway and the shield used to
protect my car's undercarriage fell off almost causing an accident
and causing me great inconvenience and distress. It turns out that
the Jiffy Lube had failed to properly replace the screws that hold
the shield in place. A bystander who saw me in distress placed a
temporary screw in the shield so that I could drive it back to my
house. I took the car back to the Jiffy Lube on September 6 to have
them properly fix the shield which they did. As I drove off the lot,
a knocking noise that I had previously assumed to be associated with
the shield persisted. I brought the car back to the Jiffy Lube and
told the manager that there was a knocking noise that persisted.
When he looked at the undercarriage of the car again and said that
the shield was on correctly, I suggested that he look at whether
they had properly replaced the tires as a part of the tire rotation
service they performed. He refused to do so saying that the tire
bolts are put on by an air gun that tightens them. Not trusting his
word, I took my car to the Volkswagen of Alexandria dealership the
next morning (September 7) and told them the problem. They contacted
me within two hours of my dropping the car off to say that the nuts
holding the two front tires were not tighted and the knocking noise
was because the tires were loose. The dealership representative said
that they put the car on the lift and the tires were visibly
wobbling. Essentially, the negligence of the Jiffy Lube repairmen
almost placed me in harms way twice. Once as a result of not
replacing the undercarriage protective shield correctly and once as
a result of not properly tightening the screws that hold my tires in
place. This morning I have called Paul Woodard, the manager of the
Jiffy Lube who placed me in contact with Denny Shay and Gene Clement
in the corporate office (703) 222-8705. I also called a Michael Day
in the corporate office. I left messages for Shay, Clement, and Day.
As a result of my calls, I spoke to a Bill Mitchell, Operations
Manager for CBI Jiffy Lube, who suggested that they may pay for my
repairs. In the end, the dealership did not charge to tighten the
screws and the CBI Jiffy Lube Operations Manager promised to refund
the amount of my service. I will never patronize Jiffy Lube again.
 Michael Theft
When I went to Jiffy Lube, I had 3 quarters
layed out in my cup holder. This is because this is number of
quarters I needed for the parking meter I would go to immediately
after Jiffy Lube. After my oil change, I arrived at my destination
and, alas, only 2 quarters were left. The quarter isn't the big
deal, but what kind of a company would allow this sort of thievery?
And if a quarter is snitched from every car, how much can that add
 Ron in Lawrenceville, GA No Free Oil Change Coupon
Early in the summer, I stopped in a
local Jiffy lube (Riverside Parkway, Lawrenceville, Ga 30045) that
was running a buy one get one free oil change promotion. I used the
synthetic oil in my 2003 Jaguar. So the oil change, instead of being
29.95, was almost $90.00. I was told my info would be entered into
their computer and I would receive in the mail a coupon for my next
free oil change. I still have not received a coupon, 3 months or so,
later. As my luck runs, I can not find my receipt for the oil
change. So when I stopped by the local Jiffy lube on Riverside PKWY,
the manager on duty was new. The former manager was no longer with
them. He apologized but could not help me. He said to go to the
Pennzoil website and see if the info was there. I don’t see it, so I
just basically spent $90.00 on an oil change. I must say, I should
have trusted my instincts on the offer and decline to accept it. I
never ever get rebates on anything in the mail, when I send in the
rebate forms and again I don’t get what I paid for. This is
extremely frustrating, and I just wanted someone to know that
apparently Jiffy lube is not the type of service station you should
sell your products at. They quickly make a sales pitch, take your
money, and then apologize when to you when in the first place it
appears they hope you forget about the coupon they promised you
through the mail. I am not a cheap skate, I just, and as you can see
below by my signature, am in customer service myself. If I treated
my customers this way I’d be out of a job. Be careful where you post
your name, as it very well could become damaged by an unworthy
service station. To document for your records, I am including my
contact and automobile info below.
 Jen Overfilled Oil
My husband took our 94
Toyota Camry in for an oil change on Aug 11. That same day we
noticed smoke coming from the exhaust. We took it to our mechanic
who said that they had overfilled the oil and it needed to be
re-done. We took it back to Jiffy Lube, they re-did it (only with
my husband standing there watching them) and the next morning, the
car was still smoking. Back to the mechanic, they cleaned the the
engine for $190. We spoke with someone from the corporate office,
he said they would pay the $190 we had to spend on their mistake.
We should expect a check in the mail. A couple of weeks later, car
is still smoking. Took it back to mechanic, seals on the valves are
now bad because oil leaked into them. Need to be replaced to the
tune of $2000. Called the corporate office of Jiffy Lube (Shell in
Houston T) and they called back saying that they were denying our
claim. On both counts, the earlier one they said they would pay,
and the larger one.
 Jim in
San Marcos, TX Surly Help
I’ve just left the Jiffy
Lube in San Marcos TX. What a ROTTEN experience, not only do they
have unmotivated, surly help; but the employees working there
today truly DO NOT CARE IF THEY LOSE A SALE!
Four weeks ago I had the
oil changed in my 1996 Dodge pickup for $25.88. Today I was told
it would cost $36+ to have the oil changed in my Chrysler 300.
When I asked about the difference I was told either I had a
coupon or they must have had a sign out front advertising a
special on my previous visit. I replied that neither was the case.
So instead of trying to salvage a sale the young idiot waiting on
me lost the sale completely, what customer service.
Word of mouth advertising
works better than anything and believe me, I will spread how I
feel about Jiffy Lube to everyone I know.
 David in Gilbert, AZ No Free Oil Change Coupon
I went to
jiffy Lube because of their buy 1 get 1 free promo and after 3
months have not received a coupon yet. I contacted the HQ
complaint number and was told they are no longer going to be
handing out these coupons and if you had not received yours by now
too bad. They will take your name and number and may decide later
on if they want to do something with those of us who did not get
our coupon in the mail. You can call their number about this promo
at 866-707-6737 if you did not get your free oil change coupon. I
went to the Jiffy Lube #1662 in Gilbert, Az.
 WT in
Miami, FL Rude & Obnoxious
I took my 1987 Oldsmobile to a Jiffy Lube shop
here in Miami, Florida. After the service was completed and I
was trying to start my car I noticed that my ingnition lock was
broken. Some of the employees tried to help me with not luck, when
I asked to see the store manager and complained to him that my car
ignition lock was broken and that I couln;t move the car he was
very rude and obnoxious. He told me to go and get a mechanic to
get my car lock fix and get my car out of their shop, then I
became very angy and started to yell at him, it was about 120
degrees hot outside and I even got a blister in my finger trying
to start the car.
I went to a nearby mechanic and he came to the
Jiffy Lube shop and charged me $200.00 dollars to fix my ignition
lock. Now I am planning to sue them for my $200.00 dollars and
everything else they put me through!!!
in Tigard, OR No Free Oil Change
On June 3, 2007 I had my oil changed at store
#1016 in Tigard. OR. I filled out a buy one get one free form
at that time. The store manager said he would submit the form for me
to be processed. I was to receive a coupon in the mail in
about 8 weeks for a free oil change. I have not received it as of
this date. WHAT GIVES !!!!!!
in Chandler, AZ Inadequate Service
On 08/24/2007, I purchased an oil change for my
2001 Toyota Tacoma at Jiffy Lube #2099, 9950 Rural Rd, Chandler,
Unfortunately, the service was inadequate for
multiple reasons. I am disappointed because dirty oil was spilled
all over my truck, the mud boot inside the wheel well was not
properly replaced, your staff almost let me leave without
replacing the engine skid plate, the engine oil level is not
acceptable according to the dip stick (which I was never shown
prior to leaving), and the service section of my invoice is
illegible due to a printer malfunction.
Oil spilled: small amount on the (white)
radiator support bracket and the radiator, large amount on the
vehicle frame, large amount in or on the skid plate area, which
dripped on to my driveway to create approximately a 2 inch
Mud Boot: protects the engine header from
water and debris was pushed aside to replace the oil filter and
never snapped back in place.
Skid Plate: I was given the keys and was
inside my truck before someone came running out that they forgot
to attach the skid plate.
Engine Oil Level: When vehicle was hot, oil was
checked and was at the lowest level on the dip stick.
Invoice: A printer malfunction renders the
service section of my invoice illegible and useless.
Sent e-mails and no response.
 Stephen in Falls Church, VA A Valuable Resource
After reading so many embarrassing,
humiliating and disgusting experiences that former Jiffy Lube
customers have had, I can honestly say I will NEVER take my car
there. What a pity that in the extremely competitive world of auto
care, a company could be so anti-consumer. Thank you to Jiffy
Lube Problems for this very valuable resource. You saved me a lot of
potential headaches and needless expenses.
 Jason A
To keep my story brief, I waited 45 minutes for the jiffy tech to
tell me she had stripped the oil drain bolt and could not change my
oil. It was like I was in a Seinfeld episode. I watched THREE jiffy
employees stand around my car, mine was the only one in the garage,
for half of the 45 minutes and talk about who knows what. The
employees all appeared completely incompetent. What was I thinking.
Now I know!
 Genty in WA
Rear End Bone Dry
My husband & I were going camping over the mountain pass in
Washington a couple weeks ago. I took our car in to Jiffy Lube for
an oil change before we left and told them we were going over the
mountain pass. They suggested I have the serpentine belt replaced,
which I did, and then told me that everything was good to go. It
seemed like everything was done too quickly, but the receipt said
everything was checked, so I left. Shortly after we left we started
hearing this high pitch whine when we gave the car gas and it
worried us. We cut our vacation a day short in case anything
happened on the way home. Sure enough, about half way over the pass
the car started billowing smoke, the rear end went out! Here we were
stranded in the middle of the I-90 with two dead cell phones and a
smoking car. Luckily some one helped us and gave us a ride in to the
tiny town of Cle Ellum where we waited for 6 hours for our friends
to come get us. The mechanic said the rear end was bone dry and
completely burnt up. I'm taking all my bills to Jiffy Lube, we'll
see what happens.....
Rachel in Bellevue, WA Totally Manipulated
I'm writing about Jiffy Lube #2069 in
Bellevue, WA. First off, I was told the entire oil change would take
no more than 30 minutes - it took an hour. When I was quoted the
cost for the oils and all the other hard pitch add ons I decided to
replace two of my air filters (at 50,000 miles I was more than due).
The amount they pulled up on screen was for $9.99 and $19.99 for the
air filters. After the work was completed, I noticed that my total
was for much more than that -- $19.99 for the first and $39.99 for
the second. Hello! That is more than twice the quote! At that point
I didn't have a choice but to pay, the air filters were already
installed. I felt like a sucker and was totally manipulated.
 Gene in Oceanside, CA Shabby Work & Advice
On Tuesday, August 28, 2007; After first being
reassured that I could trust this new Jiffy Lube to NOT take
advantage of my wife when she brought her car in for service; I took
her car in for the 2nd time since this jiffy lube opened at 4106
Oceanside Blvd. In Oceanside Calif.
After she made a 200 plus round trip drive,
she said the car sounded like a Truck". It had little power and
would not shift down when pressure was applied to the throttle. I
thought little of it at the time, however she had a long trip
planned for Saturday Sept 1st of over 200 miles for a special
meeting. When we came home from a meeting at 10:00 PM Friday the
31st, I took the car out for a check. Sure enough, what she said was
I did not know what was wrong so after making
my car ready for her, she took it instead. Saturday morning Sept 1st
@ 9:30 AM I took the car down to the jiffy lube and they had no idea
how changing the oil could cause that problem and refused to take a
ride with me to demonstrate the complaint. Advise was to
take it to the dealer. RIGHT!
Back home I lifted the hood and did a lot of
looking and poking. What I found was that jiffy lube did not put the
cover on the air filter on correctly. They did not hook the plastic
tab opposite the hold downs in the loop. Thus keeping the cover up
in the air. I loosened one bolt, unsnapped the two snaps put the
cover on as it was supposed to be. Then I said to myself, " what
else did they forget to do?" the repair charge sheet list all the
things they claim they did. One of which was proper coolant level.
When I checked the radiator overflow, it was
dry. No overflow what so-ever. The little girl that washed the
windows just smeared the dirt around. As soon as I got into the sun
light, I could not see well out of the windshield and had to clean
it. She also told the computer operator that the mileage was 71,313.
It was 70,313.
I took the car back to jiffy lube 45 mins.
Later and confronted the manager and showed him what was wrong and
how I corrected the problems myself. Of course he apologized and
noted he would make a report. Had this happened to some women
drivers (or men for that matter) who don't care to learn any more
about a car than to go from here to there, this is not the place to
take a car. A trip to the dealer would have cost $50 to $100. Not
only was the work shabby but so was the advice.
Needless to say, in our opinion, jiffy lube
has joined with econo lube, neither of which will ever see our cars
Juliann in Las Vegas, NV Advanced Notice
I’ve been a Jiffy Lube customer for
three years, first in NJ, and as of this coming Monday, in Las
Vegas, Nevada, and I am disgusted to learn of the deceptive
practices at franchises around the country—including a shop I went
to! Lord knows what was done to my Accent in the Wall, NJ, shop!
However, I plan on taking my 2007
Hyundai Tucson to the Jiffy Lube at 4881 E. Flamingo (store # 12) in
Vegas on September 3, so I’m writing in advance of that trip to
prevent being a victim. Let me say that I’ll be bringing a copy of
this e-mail to the store. I’ll also be marking my oil filter, etc.,
and watching the mechanics like a hawk. In fact, I might even bring
a mechanically inclined friend with me to watch over your mechanics.
If there’s even a hint of deceptive
practices or negligence, I assure you you’ll wish you never had a
greedy bone in your body, as I’ll stop at nothing to close your
franchises in Las Vegas…and then some!
 Denny in IN
I actually work at a jiffy lube in Indiana and wanted to let you
know that the stories I have read are true and they still go on at
jiffy lube and I recommend that no one go to jiffy lube for any
service. You will get ripped off.
 Raymond in
IA Broke Splash Pan
In short my son has my 2007 Jetta in Iowa while
in college. He went to the local Jiffy Lube to have the oil
changed. First of all they charged him extra because they had to
drop the splash pan to get to the drain plug. Then it took almost
2 hours because they did not have the proper filter. Then to top
it all the splash pan came loose and dragged on the ground while
he was driving on the interstate. So he had to remove part of it
to get to where he was going. Then he went back to the station to
get the shield replaced. Its been almost 2 months and still have
not been reinburst for the replacement of this part which I had to
get done at my dealership in vermont.
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