[1425] Jefferson in Arroyo Grande, CA  Forgot to Replace Oil

Jiffy Lube changed the oil on my Mazda 6 and didnt  put oil in it.  I discovered it the next time I checked the oil after driving 3800 hundred miles (I put about 400 miles on a week).  Car is making a terrible tapping sound.  Apparently because I put oil in after discovering it was empty and put miles on it they'll have nothing to do with it.  There word against mine......  Save yourself some money and a headache and dont go to these guys.  They will sweet talk ya and do nothing about it.  I spoke directly with the District Manager, Mike Beverley and while he was polite and professional, it was very clear that he was not going to do anything about it.  Word of advice if they forget to put oil in your car, call these clowns right away and do not drive it or else they will take no liability.  Maybe if they had a computerized system that actually counted the quarts of oil going in then they could be held accountable, but all they have is someone do a visual and input it into a keyboard, nIce way to cover your ass.  This customer feels they did not get what was advertised or paid for ($138.00 for synthetic).

Cost me $42.00 to change it myself, thats what I'll do from now on. Especially in this economy.

[1424] Jeff in Fargo, ND  Driving with A Fuel Leak

On 10/26/2009 I took my vehicle in to the Jiffy Lube on 32nd Ave S. in Fargo ND for an oil change, upon recommendation from the SAE trained tech I had them do an engine flush, air filter, cab air filters and change the fuel filter. The tech told me I would be out the door in 15 to 20 minutes.............An hour later he comes in and tells me they have a problem with my fuel filter claiming it was the wrong filter on the vehicle and that it was on backwards, now im not mechanic but I quickly pointed out to him it would be impossible for it to be on backwards as one end of the filter had female threads and the other simply was an extension of the filter that the hose slides over.........I got no response other than a blank stare. He proceeded to tell me that they damaged the inside of my fuel line, which I found out later from my mechanic was of-rings, retainer clips. The problem was the new filter allowed fuel to leak out substantially when the engine was running and was informed they could not fix it, so they sent me out the door with the parting words and I quote " you may want to keep an out your rear view mirror incase fuel starts streaming out while your driving" INSANITY to let a customer drive out of your shop will fuel leaking out from the vehicle.  So I call my mechanic when I get back to my office and he has me bring it over to look at it when he can. I then proceed to email the 2 owners of the Jiffy Lube and get a lip service email that one of the partners will be dealing with me and the store to correct the issue................10 days goes by with absolutely no response!!! Looking back I should of kept driving the vehicle until it caught on fire. So today I email them back in disgust of the non response and the following is the response.......

Jeff,

I have spoken with John and there appears to be some misinformation as to what happened.  We perform this fuel filter service on a regular basis and use the correct tools.  The issue with your vehicle was not that our technician was incapable of doing the service or used the wrong equipment.  The damage was done by the installation of the incorrect fuel filter prior to us servicing it.  We can not be responsible for someone else’s mistake.  We discovered the problem, we did not cause it.

Sincerely,

Karn Jilek 

My next step is to forward this on to corporate Jiffy Lube but am expecting the same type of horrible customer service, I will also let everyone possible know what type of service they provide and how they handle customer issues.......................all this over a 60.00 bill to repair the fuel line!!

[1423] Jarrod in Washington, DC  Employee

The stores in my franchise are run by this man named Babu.  His whole goal is to make money for the company, not to worry about the costumer or their car.  If you can't see what we messed up than its not messed up.  He treats all of the white non managment employees like they are trash and could care less about them.  He doesn't treat the non white ones any better but his yelling and anger is mostly taken out on the latter.  He has mad comments that are disrespectful towards Veterens about thier disabilities and doesn't care if you hear them and will try and fire any employee that trys to explain themselves.  Just make him some money.  So find out if the store near you is owned by CB Squared and stay away.   

[1422] Rebecca in Ohio  Car Would Not Start

I went to Jiffy Lube on 11/30/09 to have my oil changed and my tires rotated.  My car ran fine and I have not had any issues prior to 11/30/09.  I turned off my vehicle and told the service technician what I wanted.  Jiffy Lube started my care and drove it into the bay.  They changed the oil and informed me that I had a headlight out and asked if I wanted a air filter change.  I went ahead and had those things corrected.  They started my car and checked the pressures and everything was fine.  I paid for the service and was told that they would meet me out front with my car.  I waited for my car and it did not move.  They could not get the key to turn in my ignition.  They wanted me to have someone come and pick me up and have my car towed to a auto repair place.  I told them that I should not be responsible for this since my car was fine until I drove into their shop.  They took me to Enterprise rental car and rented me a vehicle for three days.  They also had my car towed to a local auto repair shop.  The auto repair shop could not tell me what happened to my car and why the key wouldn't turn.  He could not tell me that Jiffy Lube caused the issue or that they didn't cause the issue.  I called customer service who told me that they were not responsible and would not pay for anything except the rental car.  I escalated that up to a manager and he told me that since my car was ten years old it was normal wear and tear on the vehicle and the auto repair shop stated my key and ignition was wore down.  I called them auto repair shop and they stated that after ten years there is normal wear on any key and ignition but that was not the issue.  Jiffy Lube still refuses to pay for any of the repairs to my vehicle.  I drove into the shop with a perfectly operational car and never drove it back out of their shop.  $600.00 dollars later my car is back in the shape that it was before I drove it into their shop.

[1421] Mark  File Criminal Charges

I manage over 20 cars for my employer and get notified when they need oil changes and services.  Over the last 3mths the drivers sent to get oil changes at Jiffy Lube returned with bills over $100.  New wipers and new air filters with the routine oil change.  Today, I explained to the driver going for an oil change NOT to get anything other then the oil change.  Any problems call me.  He calls after having told Jiffy Lube to only do an oil change and they still replaced the air filter and wiper blades. 

He puts the manager on who states that he called the number on the back of the company credit card and got authorization from them.  This was a lie… my driver was told the wiper blades were torn, he asked for the parts replaced and found no damage, another lie.  I explained to this so called manager that he would not get an more business from our company or anyone else I can put the word out to. This is pure fraud….  If I could I would file criminal charges.

Spread the word, stay away from Jiffy Lube.  BBB is next on my list. I will notify them too.

[1420] Gil  Unauthorized Expense

The guy at Jiffy Lube checks me in, and I tell him that I want the basic oil change only. When I go to pay, I get charged $36.99 for "signature service" which I did not ask for. What can I do but pay it since the service has been performed? So I'm left with a $70 oil change. Ridiculous. Never ever again will I return to Jiffy Lube. Stay away at all costs.

[1419] Ed in Torrance, CA  The Manufacturer is Wrong

I took my car to a Jiffy Lube about 2 years ago here in Torrance. My regular mechanic is closed on weekends and I needed it done asap.

I wanted a simple $29.95 oil change, top the fluids, nothing fancy.

I get called in to the service bay by some short, fat kid with a clip board who has taken the liberty to pull out the differential plug and starts telling me that this needs to be changed asap for like $95.00!!!

I don't have this kind of money with me I tell him. "Okay, I can add a quart because it's low for $19.99".  I look at him like he's crazy.  I pull out the service manual that says that it should only be changed at the major service changes like 60,000 and 90,000 miles.  He then starts going off on some tangent "that they go by the "ASC recommendations and that sometimes the manufacturer's are wrong?"

Unbelievable!!! Who told this little creep that he could go nosing around my truck looking for things that aren't broken to "fix"??   No wonder the California Board of Auto repair has gone after these guys.

Needless to say, I've Never have been back there again and I never will.

[1418] Chuck in Westboro, MA  Blown Gasket

 I GOT AN OIL CHANGE AT JIFFY LUBE IN WESTBORO MA ON 9-26-09 AND I NOTICED OIL ON MY DRIVEWAY UNDER MY CAR. I TOOK IT BACK AND THEY CHECKED THE FILTER, THE DRAIN PLUG, OIL LEVEL AND ALL WERE OK. BUT THERE WAS OIL LEAKING FROM SOMEWHERE BUT NOT FROM ANY PLACE THEY WORKED ON. I THINK THEY OVER FILLED THE OIL WHICH MAY HAVE BLOWN A GASKET. I AM GOING TO TAKE IT TO BE CHECKED OUT AT MY REGULAR SERVICE CENTER.

[1417] Barbara in Bridgewater, NJ  Broke Oil Filter Housing
 
Took the car in for a routine oil change...have been a long time loyal customer of Jiffy Lube. When they changed the oil filter on my VW Jetta, the broke the plastic housing around the filter...(this according to my Dealer).  JL told me I had a pre-existing transmission leak.  The VW Dealer told me the broken oil filter housing caused the oil to leak.  Cost to me...$80.44 to JL, $200 to dealer to replace and refill oil, loss of a day at work.  When I called JL, they would like me to bring the car back to them to take a look.
Not so sure I trust them anymore....

[1416]  Austin in South Texas  Employee

As a Jiffy Lube employee I wish I could say all these good things about the store I work at In south texas. The employees there are not professional or care more or less what they are doing. The manager in incompetent and gets walked all over by anyone. I recently graduated from college and was taught at an early age the value of great service by my father who was himself a mechanic in deeper south texas. I personally take great pride in my work at the location I work at and I wish I could say the same for my other employees.

In a more unfortunate note, I have been at Jiffy Lube for a year and a half now and am still getting screwed in pay. I am yet to receive a raise AT ALL and am working at 7.50/hr. I went and got my state of texas inspector license and did not receive the 50 cent raise the contract i sign in my application states! I am furious with Jiffy Lube and the way they handle EVERY problem. Everything is crooked at Jiffy Lube as well.

Employees not certified do state inspections and sometimes do it WITHOUT THE VEHICLE BEING THERE!! their friends call them with the VIN number and they make up an expiration date for the insurance. In 5 mins they have an inspection sticker to take home with them for their friend. The state of Texas needs to do some sting operations on every Jiffy Lube in Texas.

The district managers of South Texas Jiffy Lubes are uneducated as well. They have no sense of business and the way a business operates in regards to labor and proper benefits and fair benefits for their employees. I WILL WHEN I QUIT REPORT ALL CONVERSATIONS I HAD WITH THE DISTRICT MANAGER OF THE STORE I HAVE BEEN WORKING AT TO THE WORKFORCE COMMISSION  TO RECEIVE MY PROPER BENEFITS I DESERVE!!!!!!!!!!

As an employee I would never take my car to Jiffy Lube. They are overpriced for the horrible job they do and are unprofessional beyond belief. Take it from an employee it is horrible to hear that an ex-employee will not go to the place he works! I heard it best from a customer who said, "It's not as bad as hearing someone working at a restaurant who wont eat at their own restaurant!"

[1415] Adam in Seattle, WA  Replaced Wrong Oil

I had my oil changed at Jiffy Lube a few months ago. They decided to top off all fluids (which they hype up as customer service), including putting some foreign type of oil in my master cylinder and effectively destroying my clutch and hydralic system. Both my mechanic and myself can't figure out a way to hold Jiffy Lube liable. I just replaced the clutch in my car last year. I have less than 8,000 miles on the clutch. I am beyond upset and mad! I want them (Jiffy Lube) to replace my clutch and hydralic system.

[1414] Youssef  Transmission Flush Gone Wrong

I went to jiffy lube to change my oil while i was there they talked me into doing a transmission flush which damaged my transmission.The transmission was all good before i took it there.I asked the dealership and they said your car dont need any transmission flush at all.
Jiffy lube are unexperienced and they dont know what they are doing,the "mechanics" were all teenagers.I wouldnt even trust them to clean my windows.A simple oil change costed me thousands of dollars!  DONT EVER GO TO JIFFY LUBE!!!

[1413] Bill in Sarasota, FL  $1,095 Oil FIlter Damage

On 5/12/09 I went in for a oil change at Jiffy Lube here in Sarasota, FL.  Location on South Tamimi Trail.  After paying $48.00 for oil change and for paying for a special oil filter for my 2006 VM Jetta I was told I needed to be aware of a pre-existing oil leak in the REAR MAIN SEAL.   I asked because my car is still under warranty and I need to let them know exactly where this so called leak was so I could tell them.  

I left and decided that I would take my car in to see VW to find out if there was a leak.  Time went by and after about Three weeks after my first visit to Jiffy Lube my oil light came on in my car when I would make left turns, it would flash three times and then go off.   This went on for some time and I decided to take it back to Jiffy Lube on 08/26/09 where I had originally had the service done because at this time it was due for another change.  I took it in and this time I told them the oil light keeps going on and my car is now making a funny noise until it gets warmed up.  They said they would check it out, the service was done and they came out and said every thing looks fine I said any oil leaks they said NO, ALL LOOKS GOOD.  They noted OIL WAS LOW on my receipt and I went on my way.  Four weeks went by and once again the oil light came on during left hand turns and the noise started coming back like I had heard before.  I said after putting up with it for another week to finally go into VW and have them look at it.  

I take it in today and find out after they get it up on the lift that the casing around my oil filter was probably put on with a pipe wrench because it was all marred up which VW has a special tool to take off this filter.  Once inside he noticed that the casing that the oil filter screws had a chunk taken out of it!  Broken originally when Jiffy Lube tried to take it off or put it back on.  

This piece has been allowing oil to slowly drip out of my car and is the reason for the oil light coming on all the time and had I not taken it in today I could have seriously hurt my engine!  The part the VW need to replace to fix the problem is going to cost $1095.00.  Plus the oil Change there at VW $101.00 

[1412] Unbelieveable in NY  Unbelievable

I usually  perform all oil and filter changes myself but recently decided to give a Jiffy lube a try.

A gentleman was standing outside the jiffy lube with a sign stating no waiting  and 10 dollars off an oil change if done at this moment.  I had time and pulled in.  A four bay shop was completely empty of cars  and 6 uniformed clean  Jiffy Lube  employees  were standing around.  after i was approached and asked what could be done and stated i wanted the oil special i was escorted into a finished area .information was taken and the service was perdormed all within 15 minites

The work was quick.  The gentleman were polite.  The job was done.  I checked the oil level at home and will be using this Jiffy lube from now on!

[1411] Tony in Seneca, SC  Damaged Air Sensor

I had my oil changed with you guys on Friday, after just a bit of driving my truck actually cut off and would not run. After having to have it towed in to a dealership on Friday night, I find out this morning that my mass air sensor was messed up. I specifically asked for an oil change, and only an oil change, however I was brought the air filter out of my truck and asked if I wanted to purchase a new one. I had already explained that all I wanted was an oil change. What are your policies when things such as this happen?

[1410] Roland  Still Waiting for Coupon

I went to Jiffy lube and was given a free next oil change coupon, it said to send it in with your receipt and receive a free oil chande fro your next vist I never got it , it's been a year waiting, I never used them again, and I tell every one I no not to use them either.

[1409] Robert  Forgot To Replace Air Filter

I had my oil and air filter changes on a Saturday afternoon. That Monday my engine light came on. I wasn't sure what it could be.

I have a 2006 Mercury Montego with 63000 miles and love no problems. Well today Tuesday I was on the interstate and was passing other car. My car bog down and buck and kick, I was near a off ramp and my car had stalled out. Fortunley I was near a Ford Dealer.  They were great to take my car right in. Well guess what  no air filter at all and the air filter compartment was wide open.

I hope that Jiffy Lube is ready for me because I'm going to make them pay dearly for they mistake.

[1408] Matt in Northern Colorado  Employee

Jiffy Lube is poorly run.   That statement should say enough.  I am currently a fellow employee of Jiffy Lube in Northern Colorado and after a few months of employment I know factually the business is a flat out joke, even nation wide.  I am generally in control of the pit services or downstairs duties and I assure my work is done correctly however in the upstairs portion the management is flat unacceptable.  I am embarrassed to have a ASE certification in all 15 fields and be stuck in an economy downfall job.  Jiffy Lube rips off customers and employees,  then takes all benefits and pays the people that have nothing to do with jack squat in regards to the vehicle.   My boss is only the boss because his father owns the business.  Thus he does "son" type duties in order to please his father.   Thus resulting in pay deduction of employee's for his wrongful decisions. However, unfortunately for the customers, a bit of there $45 standard oil change also does the same.  Both parties get wrongfully charged.  It's unethical, immature, disrespectful, and just flat out wrong.  Making a skim 35 cents an hours over minimum wage and being a mid 20's young man, this hurts.   On the customers side, being in a poor economy; how do you feel about paying some unqualified 28 year old your hard earned money, only for him to turn around and kiss his dad's behind with it?  I encourage everyone to COMPLETELY AVOID Jiffy Lube at all costs.   Just because we wash windows and vacuum carpets, doesn’t mean your getting any special treatment for your extra money.  

[1407] Tim in Corvallis, OR  Fleet Vehicle Transmission Problem

I recently took my fleet vehicle into the Corvallis Oregon Jiffy Lube for servicing.  They claimed to have checked and verified all vehicle fluid levels were correct.  Less than 10 days later, the automatic transmission started slipping and shifting hard.  I checked the transmission fluid level and it was 3 quarts low.  I filled the transmission and noted the following morning that there were no fluid leaks.  The transmission started shifting normally and smoothly again.  I checked the fluid level after driving 45 miles to work and the transmission fluid level was full.

I own three vehicles and have taken them into the Corvallis Jiiffy Lube since 1994.  However, how can a company be trusted with the care of 3 expensive vehicles if they can not be trusted to accomplish a simple task like checking fluid levels? 

[1406] Kim Over Torqued Oil Filter 

The mechanic evidently used vice grip pliers on the oil drain plug, since it was disfigured to the point where I could not place a socket on it. I had changed the oil several times myself and had always used a socket. It was also screwed much too tight to the oil pan and was difficult to remove.  The oil filter was screwed on so tight that I could not remove it, using a standard oil filter wrench.

I called a friend of mine who is a body builder and well muscled.  He tried several times to remove the filter and could not  exert enough force.  Finally I had to jack the car up and put it on jack stands so that a cheater pipe could be placed on the handle of the filter wrench to exert more force. I personally still did not have enough strength, so called my body builder friend again. He pulled so hard that the car shook, but he succeeded in loosening the filter and removing it. He had to wrap his legs around a tire to exert enough force. 

I hope that your organization knows about torque wrenches, sockets and the instructions for screwing on oil filters, so I will not go into that.  The mechanic evidently used vice grip pliers on the oil drain plug, since it was disfigured to the point where I could not place a socket on it. I had changed the oil several times myself and had always used a socket. It was also screwed much too tight to the oil pan and was difficult to remove. The oil filter was screwed on so tight that I could not remove it, using a standard oil filter wrench. I called a friend of mine who is a body builder and well muscled.  He tried several times to remove the filter and could not  exert enough force. Finally I had to jack the car up and put it on jack stands so that a cheater pipe could be placed on the handle of the filter wrench to exert more force. I personally still did not have enough strength, so called my body builder friend again. He pulled so hard that the car shook, but he succeeded in loosening the filter and removing it. He had to wrap his legs around a tire to exert enough force.

[1405] Jessica in South Amboy, NJ  Oil Plug Put In Crooked

MY NAME IS JESSICA VANDERVEER I'VE BEEN GOING TO YOUR COMPANY FOR MY OIL CHANGES FOR ABOUT A YEAR NOW. WELL I WENT TO THE JIFFY LUBE IN SOUTH AMBOY NJ BACK IN MAY 2, 2009 TO GET AN OIL CHANGE. WELL WHEN I WENT TO GO TO ANOTHER JIFFY LUBE (BRIDGEWATER NJ OCT 2, 2009) THEY TOLD ME THAT THE PREVIOUS JIFFY LUBE STRIPPED MY OIL PLUG AND DRAIN PAN. WELL I WENT BACK TO THE JIFFY LUBE IN SOUTH AMBOY I BELIEVE IT WAS SUNDAY OCT 25,2009 AND THEY TOLD ME I HAD TO COME BACK MONDAY TO GET IT REPLACED, I WENT BACK TO JIFFY LUBE MONDAY OCT 26,2009 THEY REPLACE MY OIL PLUG. WELL OCT 28TH I WENT BACK TO JIFFY LUBE BECAUSE MY CAR WAS MAKING CRAZY SOUNDS. WELL IT TURNS OUT THAT THEY PUT A QUART TOO MUCH OF OIL IN MY CAR. SO THEY DRAINED IT OUT AND DID AN OIL CHANGE. WELL NOV 2ND 2009 I TOOK MY CAR TO MY MECHANICS AND THEY REFUSED TO DO ANY TYPE OF WORK ON MY CAR BECAUSE THEY TOLD ME THAT MY OIL PLUG WAS PUT IN CROOKED. SO THEN I TOOK MY CAR BACK TO JIFFY LUBE NOV 2, 2009. WELL ON THURS MY CAR HAD ABSOLUTLY NO OIL AND ITS SMOKING LIKE CRAZY. OIL WAS ADDED. MY CAR HAS BEEN SITTING SINCE THURS. NOV 5TH 2009. I WOULD LIKE MY CAR TO BE FIXED AND ALL THESE PROBELMS TO RESOLVED AS SOON AS POSSIBLE. THANK YOU FOR YOUR TIME

[1404] Jefferson in Arroyo Grande, CA  Forgot To Replace Oil

Arroyo Grande, Ca  Jiffy Lube changed the oil on my Mazda 6 and didnt  put oil in it.  I discovered it the next time I checked the oil after driving 3800 hundred miles (I put about 400 miles on a week).  Car is  making a terrible tapping sound.  Apparently because I put oil in after discovering it was empty and put miles on it they'll have nothing to do with it.  There word against mine......  Save yourself some money and a headache and dont go to these guys.  They will sweet talk ya and do nothing about it.  I spoke directly with the District Manager, Mike Beverley and while he was polite and professional, it was very clear that he was not going to do anything about it.  Word of advice if they forget to put oil in your car, call these clowns right away and do not drive it or else they will take no liability.  Maybe if they had a computerized system that actually counted the quarts of oil going in then they could be held accountable, but all they have is someone do a visual and input it into a keyboard, nIce way to cover your ass.  This customer feels they did not get what was advertised or paid for ($138.00 for synthetic).

Cost me $42.00 to change it myself, thats what I'll do from now on.  Especially in this economy.

[1403] Jeff in Fargo, ND  Leaking Fuel Upon Departure

On 10/26/2009 I took my vehicle in to the Jiffy Lube on 32nd Ave S. in Fargo ND for an oil change, upon recommendation from the SAE trained tech I had them do an engine flush, air filter, cab air filters and change the fuel filter. The tech told me I would be out the door in 15 to 20 minutes.............An hour later he comes in and tells me they have a problem with my fuel filter claiming it was the wrong filter on the vehicle and that it was on backwards, now im not mechanic but I quickly pointed out to him it would be impossible for it to be on backwards as one end of the filter had female threads and the other simply was an extension of the filter that the hose slides over.........I got no response other than a blank stare. He proceeded to tell me that they damaged the inside of my fuel line, which I found out later from my mechanic was of-rings, retainer clips. The problem was the new filter allowed fuel to leak out substantially when the engine was running and was informed they could not fix it, so they sent me out the door with the parting words and I quote " you may want to keep an out your rear view mirror incase fuel starts streaming out while your driving" INSANITY to let a customer drive out of your shop will fuel leaking out from the vehicle.  So I call my mechanic when I get back to my office and he has me bring it over to look at it when he can. I then proceed to email the 2 owners of the Jiffy Lube and get a lip service email that one of the partners will be dealing with me and the store to correct the issue................10 days goes by with absolutely no response!!! Looking back I should of kept driving the vehicle until it caught on fire.

[1402] Gil  A $36.99 Oil Change for $70.00

The guy at Jiffy Lube checks me in, and I tell him that I want the basic oil change only. When I go to pay, I get charged $36.99 for "signature service" which I did not ask for. What can I do but pay it since the service has been performed? So I'm left with a $70 oil change. Ridiculous. Never ever again will I return to Jiffy Lube. Stay away at all costs.

[1401] Chuck in Westboro, MA  Too Much Oil

 I GOT AN OIL CHANGE AT JIFFY LUBE IN WESTBORO MA ON 9-26-09 AND I NOTICED OIL ON MY DRIVEWAY UNDER MY CAR. I TOOK IT BACK AND THEY CHECKED THE FILTER, THE DRAIN PLUG, OIL LEVEL AND ALL WERE OK. BUT THERE WAS OIL LEAKING FROM SOMEWHERE BUT NOT FROM ANY PLACE THEY WORKED ON. I THINK THEY OVER FILLED THE OIL WHICH MAY HAVE BLOWN A GASKET. I AM GOING TO TAKE IT TO BE CHECKED OUT AT MY REGULAR SERVICE CENTER.