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HELP US form a
critical mass which will encourage Jiffy Lube to make
improvements.
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Add Your Experience. We may add it to the following
experiences of others. Show others that they are not
alone.
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remedies suggested by others are appropriate for your situation.
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Contact Jiffy Lube.
Personal
Experiences: Indexed
by State
The higher the identification number, the more recent the
unedited and unverified experience.
[750] Carmen in Greenwood Village, CO Very Poor Service
I went in for a simple oil
change and came out over an hour later very upset. The person
checking in customers was not very knowledgeable, 'forgot' about
getting my information before a customer who came in after I did
(who by the way got his vehicle services and was out the door
before me) staff ignored me and when I asked what the problem was
I was simply told that they didn't know'. I was offered nothing
to rectify the situation, very poor service at a store that
usually treats customers very well. This was the Jiffy Lube store
in Aurora on South Havana street.
[749] Ted in
Norwood, MA "You Got Screwed"
I took my car to jiffy lube
a few weeks ago (maybe two or three). My oil light went on yesterday
and I pulled over immediatly to check my car oil and it was bone
dry. (no Oil was in my car). I put a quart in and pullled across the
street to a gas station. The gas guy checked my oil and said "you
got screwed". It looks like the oil had leaked out of the filter, Im
not sure if they put the wrong one on or didn't put it on tight
enough. I had the gas guy "try" to tighten it and he put in more
oil. I called jiffy lube today and they will look at it during
lunch, however I am woriied because my gas light is now on. The
jiffy Lube is located at 7700 providence highway, norwood Ma
[748] Chris in
Apex, NC Rude Employee
Drove 20 miles to JL to get a oil change and
tire rotation on 08/29 @ 12:00 pm. Was told by a fat, greying,
old white guy the lift would not be able to raise my sienna van
high enough to rotate tires. No problems with previous tire
rotations with same vehicle at same location. Employee was rude
when I explained it was not a problem in the past. Drove to
Castrol down the street and they were able to service my auto.
Will never go to JL again.
[747]
Rick in Winter Springs, FL Cost Too Much
I just got my
oil changed at your #1380 location and the cost, with no other
services, was 53.48. That was for a '96 Dodge Dakota p/u with a
gas V6. It seems a bit much to me. I could easily buy the product
and do it myself for under $15.00. He also recommended that I
change my air filter. It's a lifetime warranty K&N filter.
[746] Todd
in Newhall, CA Not Technicians
I had my 2004 Mazda MPV Van
serviced at Jiffy Lube, in Newhall, California (Store # 1411) on
Lyons Blvd 8-21-07. Unfortunately, my wife could not get an
appointment with the Dealer and I resolved to a busy schedule to
take it to Jiffy Lube.
They serviced the
Transmission, Radiator and Oil. The whole process took over 3
hours, as I watched the service attendees using pliers and
screwdrivers on my car. I had to tell them to put a fender cover to
protect from the tools they were just throwing around. I noticed
that the tech’s were asking one Service Manager how to do
everything on all the cars they had in the bays, so it was becoming
apparent that the tech’s were not technicians at all, and there was
only one certified tech there, to improvise on labor costs. And, I
have my doubts about his certification.
The next day, I noticed
several drops of transmission fluid in my driveway, and immediately
contacted the Jiffy Lube Manager, Juan. This guy was more difficult
to contact than the Governor. When I finally talked to him, he told
me to have the van return to the store for an inspection. My wife
took it to the store, but I instructed her not to let their tech’s
touch the car, and take it to the dealer. When the Jiffy Lube
tech’s inspected it, they just argued with my wife saying we didn’t
do this kind of work, it was leaking from the bolts, etc. etc. as
part of their routine methodology for handling complaints. As is
they have already been trained in this fashion.
I ended up paying almost
$300 for the services at Jiffy Lube, with an additional $123 from
the dealer who inspected the car and found it to be just a “sloppy”
job, whereby they dripped fluids everywhere and the residue was
coming out in the driveway. Never again… Once bitten, twice shy.
[745] Shirley in
Vancouver, WA No A/C
Moving day - 4:30 PM - 95degrees, my car - a 99
VW Beetle was blowing hot air in my face instead of the air
conditioned air; I pulled in to a Jiffy Lube on MillPlain in
Vancouver, WA. I asked them to restore the air-conditioning
fluid. They worked me in (I will say that much for them); $500
plus bucks later, I drove away with cold air blowing in my face -
for about 5 minutes. I was moving to Portland; I was in no mood to
return to Vancouver. Took my car to a nearby foreign car repair
shop. I showed him the bill from Jiffy-Lube. He noted the items
which were totally unnecessary, and questioned the cost of the
coolant choice. He also advised me to use some other oil -
Pennzoil gunks up the car's engine, he told me. I also heard this
from a Volkswagen repair man in Vancouver. My local guy charged me
under $200 to get the air conditioning working properly. I
recently received an offer for a coupon from Jiffy-Lube. There is
one just a couple of blocks from me, but I certainly will not go
there.
[744]
George in Cedar Rapids, IA No Second Chance
please forward this on to
someone reasonably intelligent @ Jiffy Lube.
Approximately two years ago, I took my vehicle into the Jiffy Lube
on Blairs Ferry Road in Cedar Rapids, Iowa for an oil change. A few
weeks later, I popped the hood to check the fluids and discovered a
portion of the cap that goes over the hole where you would put oil
in. I say a portion because some of the cap had melted on the engine
block, where it was left by a Jiffy Lube technician.
About 3-4 months later I purchased a new vehicle after being told by
a mechanic that the motor on my vehicle was blown. So I'm sure
you can imagine my unadulterated delight when I popped the hood on
the vehicle I bought a little under two years ago yesterday and
discovered that the oil cap AND the cap on the radiator reservoir
have disappeared.
The common thread? The Jiffy Lube on Blairs Ferry was the last place
each vehicle was serviced prior to these delightful discoveries.
Thanks a lot.
I was already frustrated when I called the Jiffy Lube franchise
yesterday and asked for the manager on duty. He grunted a couple
times, looked my vehicle's info up in the computer system, then took
my contact info and told me the manager would be in today and that
he would call me. It is now nearly 10:00 p.m. Central. I
received no call today.
I have no idea what sort of damage has been done to the oil pump,
the water pump, the radiator or any other component under the hood.
What little coolant was in the reservoir is black with oil. The
motor was over a quart low on oil after just three months. The last
time this happened, my vehicle was dead in less than half a year.
Was my mistake giving this Jiffy Lube franchise a second chance?
After seeking an email address for Jiffy Lube on the web, and while
doing that getting over 674,000 results from googling "Jiffy Lube
sucks", I'm thinking it might have be en. I look forward to hearing
from someone intelligent enough to understand why I am so angry.
[743] Kerry
in Atlanta, GA Stripped Plug
I am a resident of
Atlanta, Georgia, and I have taken my car to have the Signature Oil
Service for the majority of my oil changes in the past years.
However, due to recent experiences with the company I will not only
never bring my car to a Jiffy Lube again, but I will also tell
everyone I know never to use their services.
In late November
of 2006, I brought my car, a 1998 Chevy Cavalier, to be serviced at
the Jiffy Lube located at 2138 Briarcliff Rd NE, Atlanta. My oil was
changed and my tires rotated. I noticed the technicians were very
unprofessional and seemed distracted the entire time they performed
the service, but I assumed they must know what they were doing since
they were store employees. However, the next day as I drove my car
to work, the check oil light came on and I smelled smoke. I
immediately drove my car back to the Jiffy Lube, where it was
discovered that there was no oil remaining in my car. The
technicians apologized and put in new oil. As I drove home, I could
literally see the trail of oil that had run from my car, right out
of the Jiffy Lube lot and back to my house from the day before. I
was horrified, and hoped that no damage was done to the engine after
this incident.
However, the next
day I once again discovered an oil leak. A puddle had formed under
my car and I once again brought it back to Jiffy Lube. The techs
offered hardly any explanation for these two leaks, only that they
had definitely fixed it this time. I did not notice leaking oil
after that service. I requested a voucher for a free oil change and
received one. I promised myself I would not go back to Jiffy Lube
after I used that free oil change voucher. In May of 2007, I brought
my car to use this oil change voucher to another Jiffy Lube, located
on Clairmont Road in Decatur, GA. The change was performed without
incident, and nothing related to prior damage to my car was noted on
my invoice. However, in August of this year, I again discovered an
oil leak. Not knowing what the source of the leak was, I brought it
to my local mechanic.
After examining my
car, my mechanic told me that the oil pan drain plug had been
completely stripped, and that as a result the pan needed to be
replaced. He said the damage had to have been done during an oil
change. I do not know if the damage was done at the Briarcliff Road
location, since I had severe oil leakage after the initial oil
change performed there, or if it was done at the Decatur store,
since they did not note any damage to my car’s oil pan on the
invoice prior to the oil service. Regardless, the damage was done by
one of these two stores, and as a result, I had to pay $371.55 in
parts and labor to have this fixed.
The treatment I
received from Lucor, the franchisee that owns the two Jiffy Lube
stores, was just as bad as I had expected after reading the
experiences of others on this site. They refused to acknowledge any
wrongdoing, and stated that I had no proof that Jiffy Lube was
responsible. They refused to send anyone to look at the damaged oil
pan, and said if I wanted anyone to do that, I would have to pay to
ship the part to their corporate headquarters. They took their
service manager’s word about the damage and basically told me my
mechanic was a liar. Even when I told them that I had called several
mechanics and dealerships in my area, explained the damage to the
oil pan, and received the same answer—there was no fixing the
damage, the pan had to be replaced or the leak would come back—they
would not accept liability. Their tone was very unprofessional and
dismissive, and it was only through persistence that I was able to
get them to offer me half the cost of the repairs.
I would have loved
to have dragged them into court, but like most people, I am a busy
person and have limited energy to deal with this kind of situation.
So I will take my half of the money owed to me, and make sure that I
tell everyone I know—and tell them to tell people they know!—about
what a terrible company Jiffy Lube really is.
[742]
Vicki in Nashville, TN Wrong Computer Info
The employees at the Jiffy Lube I
use in Nashville, TN are always pleasant and polite. My only
complaint is that the person at the counter pulls up the”
manufacturer’s recommendations” for service on your particular make
and model of car to try to sell you an air filter, tire rotation or
whatever. However, the service recommendations Jiffy Lube has in
their computer are NOT in the owner’s manual that came with my car.
For instance, the man at the counter today typed in something on his
keyboard and then showed me the screen and told me that Saturn
recommends I change my air filter about every 12,000 miles or every
4th oil change. However, in my owner’s manual, Saturn
says to change the air filter about every 30,000 miles, but that you
can clean it periodically between changes by blowing compressed air
on it. I don’t blame the counter guy…he’s just putting your make and
model info into his computer. The people at corporate headquarters
for Jiffy Lube who put this info into the computers used at their
franchise locations need to make sure they are entering VALID
information that matches the actual owner’s manual instead of making
up some numbers to try to sell items and services before they are
really needed.
[741]
Frank in Atlanta, GA Cross Threaded Plug
At a
station in Atlanta, Ga, a service technician cross-threaded the oil
pan drain plug and it developed a leak. A service tech in Manhattan
Beach, Ca. replaced the leaker with what he called a "safety plug".
A visit to GM for a recall repair (tail gate cable) resulted in an
inspection, and they found the "safety plug". The want $700 to $800
to correct the problem (a new oil pan). Since then, after another
oil change, a large puddle of oil in my garage indicated the filter
leaked. They replaced the filter and "topped off" the oil supply.
It is my opinion Jiffy Lube is responsible for the damage and should
be held lilable for the repair - the new oil pan.
[740] Darrell in
Lincoln, NE A Liar!
I just had the oil changed
in one of my classic cars at Lincoln, Nebraskas 84th and highway
two Jiffy Lube (1957 Chevy). When pulling the car into the service
bay something under the car caught on the metal ridge that goes
around the service pit and stopped the car from moving, the guys
said it was the exhaust pipe. After getting the car in the service
area they changed the oil and filter, their records say they put in
10W-30 conoco oil. Now the oil light stays on when the car is
idling and anytime I take my foot off of the accelerator when
traveling at highway speed. The light goes out when the engine is at
higher RPM. This started right after the service was done. I
called the location that did the service and advised them that in
the past Jiffy Lube had put straight 30W Penzoil in this car and all
was OK. The employee called me a liar by saying that was impossible
as jiffy lube never used 30 W penzoil. I just checked my old
service records and find that in 2005 Jiffy Lube put in 30W Penzoil,
in 2006 this jiffy lube put in 10W-30 conoco and all was OK until
they just changed the oil. As I only put on around 500 miles a year
on each of the classics cars I only change oil once each year. I
asked them to do something to correct the problem and they advised
me that I would have to pay for any additional service. One of
three things must be the problem: #1 the oil filter is defective and
blocking oil flow, #2 they did not put in 10W-30 and put in
something much thinner (looks clear like water but feels like oil),
#3 they damaged something on the engine when it caught on the
service bay. I am a long term jiffy lube customer, I own 9 licensed
motor vehicles and feel that jiffy lube should change the oil and
filter at no cost as the problem started when they just did the
service. Any help you can give me will be appreciated.
[739]
Connie in Front Royal, VA Oil Puddle
I would like to report a bad
experience at Jiffy Lube. Unfortunately the extent of the damage is
not yet known. On 9 August 2007 I had the oil in my 2001 Camry
changed at the new Jiffy Lube franchise in Front Royal, Virginia. I
have been dealing with the former establishment, at this location,
since they opened for business some 9-10 years ago and I NEVER
experienced what I experienced on my first visit with the new Jiffy
Lube residents. I was VERY disappointed that the former owners
decided to make this change (as I have told one of them); and
equally as disappointed to see that NOT ONE of the former employees
had stayed (should have been my first clue); but I decided to give
it a try..heck, it’s Jiffy Lube; supposed to be reputable, right? I
am sorry to report that that was my first and last visit, as I now
may have engine damage due to their negligence!!
This vehicle is my primary
vehicle; and is used for my daily commute to Northern Virginia.. At
a minimum it gets 500 new miles on it a week.
As I said earlier the
oil/filter and air filter were changed on 9 August. The car was
driven to work, without issue, on 10 August and was then garaged
until 20 August as I was home the week of 13 August, recuperating
from surgery. I drove the car to work on 20 August and 21 August
without incident. I drove the car to work on 22 August without
incident; however, when I got off 66 at 9:00 Wednesday night the oil
light flashed on. I drove the remaining 8 miles to my home, making
a mental note to check the oil Thursday morning. Well, at 4:30 a.m.
I forgot to check the oil, but as soon as I pulled out of the
driveway the light flickered again. Fortunately my housemate’s
vehicle was available for use, so I parked the car in the garage and
took the other vehicle to work. Before leaving though, I checked
the oil in the Camry; there was just a hint of oil on the dipstick;
then I looked down, and the cardboard we keep under our vehicles
(fortunately) had a huge fresh puddle under my car. Thursday I
called an establishment that has done significant top-notch
mechanical work for me and arranged to have them look at my car as
soon as I could get it towed to them. When I got home on Thursday
evening, I checked the oil again; the dipstick was dry as a bone.
On Friday, 24 August, I had the car towed to my mechanic. They
found the oil filter so loose it almost fell off in their hands;
and, although the found no additional damage they advised that until
the car had oil in it and was driven for awhile, there was no way to
tell what, if any damage had been done. I asked them to fill it up
with oil and put a new oil filter on. I picked the car up today,
Saturday, 25 August and have my fingers crossed that no additional
damage will surface.
Why didn’t I take it back to
Jiffy Lube in Front Royal, you ask Why would I want to entertain the
thought of giving them an opportunity to do further damage to my
car? ? Would you?
[738]
Kyle in Redlands, CA Late & High Priced
Today on 8/20/07 at 2:16pm. I went for a oil
change. The guy told me it would be only 30mins. It took 1hr &
25min. They only had 1 other car in front of me & it was all ready
being worked on before I got there. They had 8 people that were
there suppose to be working all they had was two cars mine & other
guys. I saw some of them just smoking right there in the shop next
to my truck. One guy was going up & down yalling at his workers
about something the hole time. I just think its pretty sad that it
took 1hr & 25mins. Just to do a oil change. I say Jiffy Lube is just
right up there with Wallmart on how slow they are. Also on Jiffy
Lubes board of prices is all Lies, & very expensive by the way. This
is because on there board of prices of $32.00 they tell you just for
a oil change goes to $44.37 when there done with your car and that’s
just a basic oil change nothing else add to it. When I found out
that I had to wait 1hr. & 25mins. When the guy told me it should
only take 30mins. at the most. Then it comes to be $44.37 just for a
basic oil change that’s bad. Well I could say I will never go back.
Also when I got home 3 of my friends told me they had bad experinces
to. If I would of know that & the price I would of never went. Well
I guess we always learn when its bad never do it again, cause if you
do it twice you’re the idot. To the person or persons that is
conserned this Jiffy Lube location is 1667 w REDLANDS BLVD. IN
REDLANDS CA. 92373 #(909) 335-9454.
[737]
Akilah in Tacoma Park, MD Transmission Jerk
I went to Jiffy Lube in Takoma Park, Maryland
on August 1, 2007 for a routine transmission flush and refill. My
vehicle had about 48k miles on it at the time. I figured I would
have my transmission flushed before the 50k miles manufacturer
routine service states. By Aug. 3, 2007 my vehicle was jerking as
you pull off. Prior to taking my vehicle to Jiffy Lube I was not
experiencing this problem. Aug. 3, 2007 I took my vehicle back to
the Jiffy Lube explained the situation to the manager. The manager
had two different technicians check out my car only to tell me they
didn't notice any jerking. I explain to the techs that I drive my
car everyday I know if there is a problem with my vehicle. They
told me if I experience the jerking again call them back. I have
called at least 5 times to speak with the manager regarding this
matter only to be placed on hold and receive no assistance. I
contact another manager at a different Jiffy Lube explain problem
to them and they stated that I should call Jiffy Lube International
and file a complaint (800) 344-6933. I am very upset, because this
is my only means of transportation. I am on top of all my routine
maintenance and never had a problem with my car until I took it to
that Jiffy Lube. I am going to file a complaint with the Better
Business Bureau and speak with an attorney. I work at a law firm,
so I can get free advice. If they do not correct their wrong doings
I plan on taking Jiffy Lube to small claims court.
[736] Don in Long Island City, NY No Skid Plate Wrench
I had the oil on my 2007 Jaguar S-Type changed at the Jiffy Lube
in Long Island City, Queens in February of 2007. I had to return
the next day because it was leaking profusely. The manager told
me that they had a hard time getting the skid plate off because
they lacked the proper wrench. This impeded their ability to
install the filter, causing the leak. He assured me that it was
now tight.
In July the engine seized. When I returned the car to Jaguar,
they showed me that the oil leaked out of the Penzoil filter,
causing the engine to seize. The repair, not covered by warranty
was $12,000. I contacted Jiffy Lube. They inspected the filter
and said it was not their fault since it was outside the 3 month
3000 mile warranty. Since I have the dealership documentation and
photographs, I will be able to pursue recovery through the courts,
but it is a shame that it had to get to this point. They should
have had the proper tools to begin with, and they should have
owned up to their own poor workmanship.
[735] Anna
in Aurora, CO Broke Air Filter
On August 1st, 2007 my
husband took our family mini van to get an oil and oil filter
change. Nothing further; he even requested through the technician
that we did not want our Air Filter changed. In fact, he said “don’t
touch it what ever you do.” Moments later, the same tech who took
the order came walking out with our air filter in hand notifying him
that it was time to change it. My husband asked her if she doesn’t
remember him saying not to touch it, she responded it was only an
.18 cent part. As he watches from the front waiting room, he could
see she was struggling to place the air filter housing back on so
she got the manager to help her. Seconds later, my husband hears the
awful sound of an over worked screw being forced to go into a spot
unevenly. He ran out and asked what they were doing, “the bolts
won’t go back on” the manager said. Both the Manager and technician
are responsible for stripping the bolts to the air filter housing. I
own a 2005 KIA Sedona mini van; we took the van to a KIA dealership
the next day and they confirmed our suspicions, the air filter
housing was broken. They provided me with an estimate which I in
turn gave to the manager at the Jiffy Lube along with an invoice for
the lost time my husband and I had accrued for having to correct
their mistake. Mind you this is on August 2nd, now – we
call and leave countless messages for the Franchise Owner with no
success. Go Figure. We don’t hear from the owner until the morning
of the 10th, apparently he was on vacation which was
something the Manager failed to let us in on. Between the 1st
and the 6th I filed a complaint with the BBB.
The owner tried talking me into
bringing my van back to his station so that they could replace my
housing with after market parts. Like I’m going to trust any of his
employees to touch my vehicle again? I refused of course and said
that I wanted the KIA dealership to make the repairs, after all the
part the broke was not an after market part. My warranty would be in
question.
I also told him it was only fair we
billed him for our missed hours of work due to his employees’
mistakes. They were on the clock when they damaged my vehicle, why
should my wallet have to suffer? To this day, I have not heard back
from the owner nor has he made any attempts to return my calls. I’m
furious and frustrated. All I wanted was an oil change and I left
with a broken air filter housing, an oil filter that wasn’t placed
properly so it leaked oil, and a lot of stress! Who else have they
done something similar to ??? what has been done?
[734]
Owen in Norwood, MA Paid For Old Parts
I was in Jiffy Lube last summer at the Norwood,
MA store. I originally came in for an oil change. The service
a$$hole came out and told me I also needed to replace my Air
Filter. What they didn't know is before every oil change I always
take my knife and mark and X on the oil filter (just so I can be
assured it is changed). I gave the ok to replace the Air Filter.
After pulling out of the parking lot, I stopped the car and checked
to make sure both were changed. Sadly they both were NOT!! The oil
filter still had the X on it and I opened the Air Filter chamber and
the Air Filter was still the old one (I could tell because it was
filled with leaves and dirt). I was outraged so I went storming
back and asked to speak with the Manager. He (being the f'head that
he is) kept telling me that both were changed and I was wrong. I
took him out to the car and showed him the marking on the Oil Filter
and asked him if his guys put this X on it. He was dumbfounded.
Then I asked him about the Air Filter and I got the same response
that it was changed. I unscrewed the 6 screws to the chamber and
opened it up in front of him. There was nothing he could say. He
told me to drive back in and it would be done correctly. I told him
I wanted my money back right then and I left. I also made sure
everyone waiting for their cars was aware of what had just
transpired. When I got home I called the corporate headquarters and
told them of my story, but they brushed it off as an isolated
incident and told me they would make it up to me. Guess what they
did? Not only was the service manager still working there
three weeks later, but I got a $5 off coupon in the mail with no
apology. I tell you I was in the right mind to file a lawsuit.
That is the last time I ever go to that dishonest place again.
Watch the video (from the link below) to see the latest
investigation on their business practices. If someone ever files a
class action suit against them, I will be sure to join. The
government should be fining them for unethical business practices
with warnings that if reached will force their doors to close. I
never had such a back experience in my life.
[733]
Karen in Hallandale, FL Extremely Rude
Yesterday
afternoon I experienced complete and utter shock at the extremely
RUDE way I was denied service at the Jiffy Lube store on the 700
block of Hallandale Beach Boulevard.
I have been a
customer at this store before and the service has always exceeded
my expectations but on this visit as I entered the office area I
indicated I needed a oil change and wanted to know the price. I
was instructed to "sit down" there was a car in front of me by a
guy in dark shades behind the counter. I waited then I realized
my car was on the ramp and the techs were working removing oil,
the air filter etc. I went to the door and inquired as to what
they were doing? The guy in the shades replied we are changing
your oil...I said but I'd like too know how much, He said look at
the wall it depends on the oil you want.
Well I have
been to a Jiffy Lube before and usually the person and i have some
type of dialogue as to MY needs.
When I asked
about the price the guy got extremly rude and told the techs very
loudly "NO SERVICE" "PUT THE OIL BACK IN THE CAR" "NO SERVICE"
The techs shocked began to question him{ they heard my questions)
I asked why he was asking them to stop & he said I asked for an
oil change I replied "I do need an oil change but i'd like to know
how much it is" He then instrctd them to "put the oil back in my
car" I WAS SHOCKED. He went in the office and shut the door, i
went to the window and asked for the manager & he said he WAS he
manager and he told them not to service my car. Thats how they do
business.
Iake dhis name
he said "Omar, the manager" he was the most RUDE person I have
ever experienced at this store. One of the techs came up to me
and siad he apologized for the "ignorance" of the other guy and
tried to explain what the truck needed but I was so embarassed by
this incident I just wanted to get out of there.
NOT ONLY WAS I
DENIED A PRICE QOUTE
IWAS DENIED
SERVICE AS WELL AND HOW DARE THEY PUT THE OLD OIL THEY TOOK FROM
MY TRUCK BACK IN!!!
IS THIS EVEN
POSSIBLE OR DID THEY PUT OLD OIL FROM OTHER VEHICLES AS WELL
AND/OR POSSIBLY WATER, DEBRIS, AND OTHER CONTAMINATES AS WELL???
AS I WAITED I
OVERHEARD "THE MANAGER STATING, THEY HAD A LIST OF VIOLATIONS TO
CORRECT IN 16 DAYS" I AM NOW TERRIFIED MY VECHICLE HAS BEEN
COMPROMISED BY VERY BAD SERVICE...I WILL GET A SECOND OPINION BUT
JIFFY LUBE HAS DISSAPPOINTED ME ME TERIBLY.
I WANT ANSWERS
AND AN APOLOGY
[732] Rick in
Elk Grove, CA Broke Fan
On the morning of 8-14-07 @
8:30am. I needed to get my oil change on my work truck a 1999 Chevy
s10 and went to jiffy lube (#1464 5464 florin rd.) before a busy day
of work. My truck was running fine, but when the tech told me to
start it to leave the most horrible noise I had ever heard echoed
threw out the shop and the truck shook real bad. I turned off the
truck immediately. The truck was un-drivable. I had it towed to a
nearby shop to have it looked at. Mike with Franklin auto repair
said “looks like the fan had hit something metal to make it bend and
brake and eat the fan shroud” repairs costs would be over $300 with
the tow and could not be repaired till the next day. Steve with
jiffy lube corp. office responded the some day with “ we determined
it was not are fault the parts just broke & good luck” how did jiffy
lube determine this? I drove it in there & can’t drive it out? Now
I’m out over $300 and more after missing work. I’m just looking for
some answers & what I should do. Any answers would be greatly
appreciated.
[731] Mickey in
Long Beach, CA Theft
I went to my local Jiffy Lube Center, located on 7th Street and
PCH in Long Beach California on August 20, 2007. Before I left my
vehicle, I made a very specific point to check my change compartment
which was opened and I closed the retractable cover to prevent
temptation to take the money in the compartment. In my car, I use
the center compartment to store quarters. For many months I had
added quarters to this compartment until the point that it was
almost completely full of quarters. Upon completion of my cars
service, I returned to my car only to find that the compartment
where I stored quarters was now almost empty and the quarters had
been replaced with a handful of pennies. I immediately (I had not
even started my car yet) complained to management. The assistant
manager of the location told me that I needed to speak to the
general manager. Who was not at the location. So I waited for him to
arrive. Once he arrived and I calmly explained the situation to him,
he told me that there is nothing he can do. I immediately called
Jiffy Lube corporate and spoke to customer service who instructed me
that nothing would be done until I could obtain a police report
number. I called the police to file a report. When I called the
police, they said this is a civil matter. So that was my very
unpleasant experience with Jiffy Lube. I just want you to know that
until yesterday when this crime occurred, I was a regular customer
of this company. I would fill my car up with premium gas from the 76
station that is also connected to the Jiffy Lube, at least once a
week. This complete disrespect and run around I have received from
Jiffy Lube is a disgrace. I would like to hear back from someone at
your office, who has the power to actually help me. If I do not hear
back quickly I intend to post my experience with every friend,
relative and consumer advocacy organization I can find on the
internet.
[730] William Greed
I was certainly disappointed to see
that program, and will discontinue doing business with JiffyLube
until you publicly state some corrective actions and that means
separating those employees and their supervisors responsible for
doing quality over sight of your stores. Greed has raised its ugly
head in a previously reputable business, now all your stores are
under suspect.
[729] Elizabeth
Women Discrimination
My story happened a few years ago but I am
still angry about it to this day. In March, 2005, I had my
boyfriend take my car, an '87 Toyota Camry, to have the oil
changed at Jiffy Lube. My car was old in years, but it had under
80k miles and ran perfectly. When my boyfriend came back, he said
everything had gone fine. The next day, I went out to my car to
go to work and found a puddle of oil underneath the car.
I had to take off of work to get the problem
taken care of, and I took my car back to Jiffy Lube and demanded
that they fix it. The tech was very friendly at first, and got
underneath of the car. He stated that he couldn't see what was
wrong because there was oil everywhere - imagine, a car leaking
oil having oil on it! I told him that he needed to find the
problem and fix it or I wanted to speak to a manager. He went and
got the manager, who took one look at my car and stated that it
was an old car and these things happen.
My car had never leaked oil in the 4 years I
had been driving it. I was so angry and felt discriminated
against for being a woman, as they assumed I would believe
whatever I told them. I told them I would be back in an hour and
if they didn't fix the leak, I would be contacting a lawyer. The
manager then rolled his eyes and said "Whatever" and walked away
from me.
I went home irate and got my boyfriend and we
went back. The manager agreed to try to fix the leak. After 5
minutes, he said the problem was fixed but he never told me what
had been wrong with the car. Sure enough, it stopped leaking oil,
so I was satisfied. Two weeks later, it started to leak oil
again, so I went back. They claimed not to have my information on
file and refused to fix the leak as they couldn't prove they had
worked on my car.
Jiffy Lube obviously has no care for customer
service, and they are liars to boot. I have spoken to a number of
women who have felt discriminated against as well by Jiffy Lube
employees. I tell everyone I meet to avoid this place at all
costs!
[728] Jim in
Corvallis, OR Bad Diagnosis
I took both
my cars in for service: 2004 Subaru Forester with 21,600 miles and
a 2000 Toyota Sienna Van with 66,100 miles. Both cars were worked
on simultaneously. Several hours earlier, the 2000 Toyota Sienna
had its windshield wipers replaced at John and Phil's Toyota.
Jiffy Lube recommended in its Service Checklist "Rec. Rpl."
(recommend replacement). I guess they can't tell the difference
between a new set and one in need of replacement. The same
recommendation was made for the Subaru (its wiper blades were
working just fine).
The Service
Comments provided for both vehicles appear to be based on Jiffy
Lube's intent to sell unneeded services. Both the
2004 Subaru with 21,600 miles and the 2000 Toyota Sienna Van with
66,100 miles had "Engine Oil Leak". Both the
2004 Subaru with 21,600 miles and the 2000 Toyota Sienna Van with
66,100 miles had "Excessive Oil Sludge in Engine"
and the "Oil Excessively Dirty". The 2004 Subaru
had its oil changed about 3,200 miles earlier at the same Jiffy
Lube store! Jiffy Lube must have been running a special that day
- how can the 2004 Subaru with only 21,600 miles have these awful
maladies when a vehicle with 40,000 more miles has the same
maladies? I think the maladies lie with Jiffy Lube business
practices!
The Toyota
Sienna Van, routinely serviced over its life at Toyota, was found
by Jiffy Lube to have "Rust/Gel in Coolant" and "Metal
Shavings in Trans(mission) Pan". These must be serious
auto-immune diseases that were caught when the vehicle
came into contact with Jiffy Lube staff.
This is the
third time I've taken my cars to get oil changes at Jiffy Lube. I
will no longer patronize them again. I'm tired of being hustled
for services that are not needed and/or are over-priced and are of
dubious value
[727]
Perry in Gainesville, FL Nobody is Working
I went in to the Jiffy Lube at 39th ave and
13th street northwest at about 9:30 am on Sunday morning,August
19,2007.
There was NO one inthe bays at that time. There
was ONE "lube tech" sitting down in the bay, He was NOT in any
uniform,in fact he had the hip-hop droopy pants and the boxer
shorts sticking out attire that denoted a rap gang member and not
a professional of ANY sort.
The person who was SUPPOSED to be behind the
counter was out in THE PARKING LOT, looking at me and not
responding. It was a fat white male. When he began to bounce a
basketball up and down and continuing to JUST LOOK AT ME, I went
home and changed my own damn oil.
[726]
Lisa in Carlisle, PA Windshield Scratches
I recently went to the Carlisle Jiffy Lube, for
an oil change. While there, I had them rotate my tires, and do a
rain ex treatment to my windshields.
When I got home, I noticed large scratches on
my rear windshield, and several smaller fine scratches on my front
windshield. None were present before. I contacted the company,
who had the manager call me. He asked me to bring the car in. In
summary, he verbalized that he didnt see any way his technicians
could have scratched my windshields, and said "Most likely the
scratches were there all along, maybe from snow/ice removal, and
you just never noticed them, and the buffing from the rainex
treatment, probably just emphasized them."
At this point, let me say my career involves
accurate assessment.I am a critical care nurse.....I make a point
out of noticing things. It is an insult, to say that I could
possibly drive my car for 6-8 months, and never once notice that I
had scratches in my windshield. On top of that, I had a rain ex
treatment done in May.....so, if , as he said, the buffing
probably made it stand out and it was there already, why wasnt it
noticeable in may??? The answer? BECAUSE THE SCRATCHES WERE NOT
THERE! To make such a statement, is patronizing, and insulting.
It looked like they had taken any dirty rag
they could find, and wiped my windshield with it....who knows what
could have been imbedded in the rag.
He offered me a free oil change. I told him I
was not interested. He stated they would not pay to replace my
windshields. I told him I was not looking for that, but had hoped
they could do some kind of treatment that would minimize the
scratches or make them invisible.
And, like some of the other customers that have
written, I have to wonder if he would have had the guts to talk to
me that way, if I had not been a female.
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