Kent in Mesa, AZ Ex-Criminal Does Damage
felon recently released from jail and hired by Jiffy Lube #2266 in
Mesa, AZ. did $3000 body damage to the passenger side of my GMC Sierra
truck while driving it out of the bay after service. I am the
Superintendent for a project at the Maricopa County jail where the
inmate was housed for a year. The convicted felon recognized me and we
spoke for about 10 minutes while I was in the waiting room. The
incident happened on 8/22/08 and he had just been released on 6/27/08.
His job was to clean the windows, vacuum the vehicle, check the tire
pressure and pull the vehicle out of the bay. When I called Jiffy
Lube corporate and talked to a naive person named Jodi after the
accident she said they would have to do an internal investigation.
do not do proper training or background checks for employees.
I WILL NEVER USE
JIFFY LUBE AGAIN AND SUGGEST ANYONE ELSE TO AVOID THEM AS WELL.
Clancy in VA Ex-criminals Keep Prices Down
I have had no
real bad experiences with Jiffy Lube other than small oil seepage from
an oil filter once. They don't wrench tighten filters anymore because
they get them off with crushing the filter and leaving the old gasket
My son now work
at a Jiffy Lube in Virgina. He says they try very hard to do a good
job. The employees get bonuses for performance. They do hire people
who have criminal pasts, but that's how they keep the price down. At
his store all employees go thru testing at different levels of skill,
starting with the vaccum and window cleaners on up to manager
level. If you want an certified mechanic to change your oil then
expect to pay $100.00 for a simple oil change. Jiffy Lube sends out
test customers to catch the employees doing something wrong, such as
not greeting the customer within five seconds.The corporate shill
report affects their bonuses.
I have the read
the scams reported by customers about different Jiffy Lube stores and
don't blame them about their complaints. But my son has told me about
many scams and idiot requests by customers, starting with don't change
the filter only the oil At 15,000 miles to blaming the store for
ruining their engine even though the lifters are dry slapping and
nothing comes out of the drain plug. It's certainly not a one way
 Marilyn in Salt Lake City, UT
Lying, Face to Face
I spoke with
James (aka Jim) by phone on, I believe, 9/4/08 regarding JiffyLube
form # 487121 concerning problems encountered with our oil change
service to our 2008 Silverado completed on 9/3/08, as we traveled
through enroute from Concord California to Denver Colorado, stopping
at your shop at 804 E. 400 S., Salt Lake City, across the street from
our Hotel.. The invoice on this is 08090300487121. Pardon the delay,
however school enrollment, illness due to cold, and move-in factors
delayed our sending these photos and this email.
on 9/5/08 by my son, who has Dad's (Craig's) truck in Denver, do not
show the damages too well but they do, indeed, indicate are the
problems I discussed. My son used white paper in some shots in efforts
to highlight and or allow shadow from the sunlight to the damages as
they truly exist.
from the work apron too quickly scraped off (instead of being gently
lifted off) the truck front passenger side front side after service
2) Stain on overhead upholstery over the driver's side front
seat/window from greasy hand (apparently left when service person was
3) Odometer obviously shows service person did not inflate tires as he
indicated he had done when directly requested before and questioned
about afterwards. He outright lied, saying he'd noted the differences
in inflation and had corrected!
Now, as stated,
this is a brand new truck, the love of my husbands life - and nothing
but sloppiness in attempt to rush the job caused unnecessary damage
and negligence to the truck. And...no, we are not expecting to return
to Salt Lake City anytime soon. We expect to have some sort of
reimbursement for the damages, physically and emotionally regarding
our experience. In addition, it is pertinent that you reprimand
your staff on lying, face to face with customers!
Red Lining Destroyed Engine
My boyfriend just bought a
used car with 58,000 miles on it. The first day of owning the car he
took it to Jiffy Lube for a tune up/ oil change. They decided to do
fule injection flush after which they revved his enging for 2-3minutes
straight red lining it. He had told them the car had not been driven
for 2 months. Because they red lined it the way they did, they threw
a rod out of place. Now he needs an entirely new enging and they are
giving us hell to get the money for it. We will see if they ever pay
 Kathy in San Jose, CA Woman
Points Out Mistakes
I have always done my own mechanics on my car with my own tools.
I am a 32 yr old woman. May 22nd, I lost my entire home to a
wildfire. Tools incinerated. Now I have to smog my car for
reg, and took it to Jiffy Lube. Feb of this year, I had my
tranny rebuilt, which, when put back in, it developed a slow drip.
Nothing severe, just need to check fluids more often than before.
This is Friday.
going on a road trip for a friend's wedding. I view the tranny
fill/check plug before my service and it's caked with grease and dirt.
Jiffy Lube checks me in and sends me to the waiting room. No
thanks, I'll wait outside. My car is my life, and I guarantee I am
more familiar with autos than any of these kids, so I'd like to watch
while I hang out. They do their routine, drag an air hose
around, do some more turning knobs and pulling levers, looking busy.
12 minutes later.... "Finished"?
Hmm. The "greeter/cashier" goes over the checklist: Oil changed
filter changed air cleaner, "none in stock" Wiper blades "good" Tranny
fluid "good" Power steering fluid "good" Washer fluid "topped off"
Battery water "good" Tires "F30, R30 filled" Windshield "no
chips/cracks" etc, etc, etc.
I get home and view the tranny plug. DIRTY? They didn't check
it! I even asked 2 employees, "you check the tranny fluid right?"
"Oh yah." they said. I took my car back in with an air cleaner they
didn't have in stock and pointed out the dirty tranny plug. I had to
explain "I'm going 400 miles tomorrow and you didn't check my tranny
oil, I can only get it at the dealer." They were extremely
embarrased, probably not only did a chick catch their ignorance, but
other customer's were present.
Here's the contrary: My wiper blades are over a year old, I have
a chip in my windshield, my tires were: 24, 26, 29, 22. Specs call
for them to be at 42 minimum on the tires & door jam, and imagine
this, the tranny fluid was LOW.
Many others have experienced worse stories than this, but even still,
12 minutes to perform this service is curious, the fact that they open
your door for you, even more so when they're ripping you off.
Shadey business, I will never go to Jiffy Lube again.
 Dennis in Santa Fe, NM Improper
I t took my 1991 Subaru
Legacy in for an oil change, radiator flush and new anit-freeze.
After paying the bill, the manager told me to bring the car back in
a few days to top off the radiator. Driving home I noticed the
car was running a little hotter than normal and that the heater
The weather turned very
cold. Driving to work (four miles) the next day the car seemed to
still be running hot. The next day it snowed over two feet and
traffic didn't move for a few days. It was about a ten days
(mostly of not driving) before I could get back to Jiffy Lube.
On the way there the temp gauge went into the red. I told the
manager about the engine overheating and he said it was because I
hadn't brought the car in for "topping off" soon enough. I told
him it first happened on the day of the service.
He told me it was probably
the thermostat and to take it to my mechanic, it wasn't Jiffy Lube's
responsibility. I told him there was no problem with the
thermostat when I bought the car in for service. He told me
there was nothing he could do but top off the antifreeze, which he did
by poring antifreeze into the radiator.
Driving home, the car
overheated into the red again. I took the car to a Subaru
mechanic the next day. He told me Jiffy Lube had probably not
opened the air bleeder vent on the left top of the radiator when they
filled it. There was probably air in the line, the coolant
wasn't circulating properly and that caused to engine to overheat and
the heater not to work.
My mechanic worked on the
car for about half an hour, topping out the system. The heater
seemed to work fine. The next day all the problems were back.
I left the car at the mechanic's shop for a few days. He went
through a whole list of things including changing several thermostats,
trying a different radiator.
In the end he said he'd
tried everything he could think of and that I needed a new engine.
I drove home, seized with anger and parked the car in the drive
where it has remained until I can save $800-1200 for a new motor.
Kevin in King of Prussia, PA Wrong Oil
I went to Jiffy Lube #261 in
King Of Prussia, PA this past Saturday (9/13/2008) for an oil change.
Later that day I noticed oil dripping everywhere I parked my car.
Within 30 hours of the oil change, all the oil had leaked out of my
engine. After buying additional oil, I took my car to my trusted
mechanic and found out the casing for the oil filter had been stripped
when they put an incorrect oil filter in. The part has to be ordered
and I'm out $150 total plus a day of my life lost. After reading
through the experiences on the site I am cutting my losses, getting it
fixed properly immediately, and never going back to a Jiffy Lube
again. Fortunately there was no major damage to my car. Sign me up
for the class action lawsuit when it comes!
 Heather in Taylorsville, UT
Forgot To Replace Diff Plug
Yesterday(Sept. 13, 2008) I
was driving along I-15 in the middle lane at about 75mph when my truck
lurched and started making ridiculous noises. Nothing was happening
when I was stepping on the gas or the brake. I barley made it to the
side of road before the rear end locked up and threw me and the 5 dogs
I had with me around. I had on my seat belt, but the jolt was very
painful. I train dogs and was transporting them, 2 in the shell of my
truck and 3 in the cab. The 3 in the front hit the dash board and
then the floor.
My husband had just taken my
truck in on Sept. 5 for an oil change. They suckered him into a 2 for
1 deal, they did the front and rear differentials. After the tow
truck driver came, he pointed out that the rear diff was locked
up. Once it made it to the auto shop, the mechanic said that
the fluid plug had not even been replaced! I am so upset! This was a
very scary experience for me I could just as easily have been stalled
in the middle of a very busy freeway. Things could have gone much
worse, but it is bad enough just knowing that this is based on some
idiot not knowing how to put a plug back.
This service was done at the
Jiffy Lube in Taylorsville, UT at 5400 South and Redwood Rd. I will
never go to ANY Jiffy Lube, and I suggest no one else does either. I
will be pursuing this through small claims court, because I know I
will never get them to admit fault.
Jiffy Lube Ruined My Engine
I went into Jiffy Lube
last Friday [5 Sep 08] for an oil change and radiator flush. By the
end my engine would not even start. They could not even tell me what
had gone wrong. My engine was making a high pitched whistle noise.
The next day my car was towed to the mechanic of their choice who was
closed all weekend. Now seven days later I am still waiting on my car
and the mechanic still does not know exactly what is wrong with my 03
Saab. After finally hearing from the district manager he was more than
rude and did not offer to compensate me in any way. Down with Jiffy
Lube! I would like to burn that mother to the ground!
Update. This is
Michael I wrote you a while ago regarding Jiffy lube ruining my
engine. It has now been 17 days since it was towed off the bay. The
insurance adjuster is now doing everything he can to dance around
getting me a new engine. I feel like I need to get some legal
representation lined up if they try to deny their actions. Can anyone
help me. The mechanic of their choice told me he has never seen them
“buck” around getting a car fixed like this. Its obvious they owe me a
Jiffy Lube Ruined My Engine
Appliied a shop vacuum to the oil fill hole on my engine. On August
5th I had my oil changed at a Jiffy Lube, the next day I noticed some
oil drops on my garage floor so I sprayed the bottom of the oil pan
off with Brake Klean and noticed there was a washer or sealant missing
between the drain plug and oil pan. I took my car back to the same
store on August 7th and asked the mgr to back out the drain plug far
enough to put sealant around it so it wouldn't leak. His reply was
"I'll do better than that. I've got a trick" At that point I should
have realized that "tricks" are not good. He took the oil fill cap off
of my engine and told the guy under the car in the pit, "when I say ok
take the plug out seal it and put it back in". I watched him take the
shop vacuum hose that hangs from the ceiling and put it over my oil
fill hole with full vacuum, keep in mind the car is not running. With
full vacuum, estimated to be about 12psi, he covered the fill port and
said "OK". the man in the pit took out the plug and not one drop of
oil came out of the drain hole or the fill hole, sealer went on, drain
plug went back in and the whole thing took less than a minute. Wow you
must think, kind of neat, Not so much, because now my 1996 Nissan
300ZX twin turbo, that a day before had a small leak around the drain
plug has two bad turbos and a leaking valve cover gasket. I went back
on the 8th to show them it was smoking and making noise plus oil was
leaking on the backside of the engine so they sent me to another
store, they looked at it and sent me to the Nissan dealer where it was
diagnosed with two bad turbos.
spoke to dist mgr and they turned it over to their ins co. Ins co sent
tech to inspect car on Aug 9th. He asked me if Nissan said the vacuum
caused the problem and I told him they never heard of anyone doing
something so stupid so they couldn't tell me. I think I'm getting
ready to be screwed. I have every reciept for every service since the
car was new and I never abuse it because it's a show car. It was fine
the day before so you do the math.
anyone has ever heard of or seen this "trick" please let me know
because it's $7000+ for parts and labor!
Update. On September 12th I spoke to claims adjuster at Jiffy Lubes
insurance co. It seems as if they are going to make good and pay for
the repairs as my last conversation with the adjuster was that they
approved the claim and were giving the estimate to a mechanical
adjuster to be sure the parts and labor were fair, and they are fair,
as the 300ZX TT is very difficult to work on, if you can even find a
tech willing to do the job, so it looks like Jiffy Lube is back in my
also had the oil changed in my other Z car yesterday, Sept. 15th, and
the manager told me that the regional mgr had sent an e mail to his
other 43 stores to not do the vacuum trick. Please update my complaint
Nick in Fallon, NV Improper Lube Service
On 9/5/08 I went into JL for the
first time here. On completion of their oil change and service, I was
given a receipt that showed only 2 chassis fittings were lubed.
When I questioned only 2 fittings being lubed, I was told "that's all
we could find".
research and consulting my owner manual on a 1986 Isuzu PUP, I found
there are at least 8 grease fittings. I returned to the location on
9/8 and complained to the Manager, Vince. When commenting about
the lack of service and quality of the lube tech who worked on my
vehicle, I was told by Vince, "Well, I have to work with what I have."
So I can only assume they hire unqualified techs and have no training
program and no customer/ vehicle safety concerns.
They put the
vehicle on the rack again and on releasing the vehicle again, the Mgr
told me they found 7 fittings this time. I asked about the
u-joint/driveline fittings and was told 'we couldn't find any'.
U-joints have grease fittings. They aren't that hard to find. Not many
places to 'hide' them. I had the manual with me and tried to
show Vince the diagram showing the fittings and he wouldn't even look
at the book. When I told him that if I find there are, in fact,
u-joint grease fittings I would be filing a small claims suit against
them, his reply was "Fine" and walked away from me.
How many other
'valued' customers do not get proper lube service and suffer
mechanical failure and unnecesary wear later due to JL's negligence?
CLS in Cumming, GA Wrong Oil Filter
Went to the Cummimg Ga Jiffy Lube Store for a oil change and tire
rotation in June for my 2006 Toyota Rav 4. less than 2,700 miles later
the oil filter came off and the oil dumped as I was going 65 miles an
hour down the hwy. Turns out they put the wrong oil filter on my
vechicle so it was not secured and came loose. the damage to my
vechicle was $11,000.00.PLEASE DO NOT USE JIFFY LUBE!!!!!!
Laura in Gig Harbor, WA Forgot To Replace
has JUST begun. 9/5/2008. I had my oil changed 2 weeks ago on 8/22/08
and have since traveled approximately 400 miles. On Friday 9/5/08 I
parked in a Costco parking lot. I noticed steam (?) coming from under
the hood of my 2005 Ford Focus. I tried to open it and oil dripped
all over my hands. When the tow truck driver arrived he opened it.
The cap to the oil "chamber" was sitting next to the clasp where the
latch to open the hood was. Oil was EVERYWHERE.
vehicle was towed to a reputable local mechanic who, along with the
tow truck driver, myself, my friend, and other's in the mechanic's
shop observed the mess and that the oil stick was measuring NO oil.
My "Oil" light never came on. BUT besides $10K damage on a 2005 w/low
miles Focus...(My pride and joy)
"rep" from the Gig Harbor, WA Jiffylube, was observed pouring in a
quart of oil and throwing that bottle in the bushes, then adding 3
more quarts of a "brand of oil" (that was not the kind listed on my
receipt) and then claiming "see there was a quart left" He was
observed wiping down the "oil mess" on the belts, etc. The rep was
also, observed going under the vehicle. The observer believes he took
the oil filter off. After the mechanic put my car on a lift... it
appears the "rep" replaced the original filter with another (that does
not match my receipt). The new one??? was marked on the bottom w/ the
date that I had "the oil change" along w/ "the initials TL".
requested I let the vehicle be towed to Tacoma, WA. I declined. Next
day, he called to request the same. I declined.
Yes, I would like your input as I am
only at the beginning of this dispute.
 Dave in Victorville, CA Incomplete
& Unneeded Services
Man, went into the Jiffy Lube
#2981 in Victorville, CA. Only reason I went in was the EZ Lube was
packed with cars. I used to have good service here, about 4 years
ago, but then the franchise changed hands it I haven't been back due
to poor service. I guess I should have waited at EZ Lube...
First off, going
through the check in was laborious. "No, all I want is an oil change
for my F250 Diesel". "Well all these other items are do". Me, "Yep,
I know, I have them done at my dealer." Jiffy Lube, "Well we'll check
your air filter and see if it needs to be replaced and only will
replace it if needed." Me, "Nope, it was just changed about 5,000
miles ago, but you can pull it out and blow it off if you like."
I come back as
my truck is being pulled out of the shop. I ask to see the air filter
they removed, if they had. Yep they had, the filter was almost
perfectly clean on one side, and slightly dirty on the other. I asked
the manager why they changed it out and he informed me that since it
was so hard to get out, that it didn't make sense to put back a dirty
one, so they put in a new one. At least I got $20 bucks knocked off
I look over my
receipt and I see they have added washer fluid and also lowered the
air pressure on my tires to 45 psi - when the Ford specs are 65 psi.
I make mention of this to the manager. "As soon as we can get you
back in the shop, we'll check them out." I decide to take the truck
home and refill the air at home.
I get home and
check the air pressure on my tires - all are at 65 psi! They didn't
even look at the tires!!! I then decided to check to see if I got all
the oil I need - 15 quarts for a diesel. Seems to be full. I then
check the washer fluid. It is almost bone dry! This is when I start
going over the individual items on the list that they listed for me at
check out. The truck was not vacuumed. The boot print on the
carpet. Ugh....makes me very nervous what they actually did to my
Then I noticed
that they indicate that the oil pan drain plugged is stripped on
arrival. Hardly likely - as I just had the oil pan replaced by a
dealer, I had punched a hole in it 4 wheeling a few months ago.
Seems to me that
after this experience and reviewing all the other complaints, that
Jiffy Lube has lost control of its work force and franchisees. I will
not be going back to any Jiffy Lube if I can help it.
Anne in Charlotte, NC Dirty Oil Rag Scam
I went to a Jiffy Lube in Charlotte,
NC and while my oil was being changed and based upon where I was
standing - I could see down inside the trench where the technician was
working. The store manager went down there and pulled out a clean rag.
He then held it while the technician poured some oil on it. The
manager came up and told me that my oil was horribly bad and that it
indicated I needed to replace my differential oil and probably brake
fluid! I had heard of this scam before and told the manager I'd have
my regular mechanic check it out. He said "you might regret driving
away from here with your car like that and we can do it inside an
hour, blah, blah, blah." Of course, later on my mechanic confirmed the
scam. Just today on NPR's radio show "Car Talk" a woman called in
from Lansing, MI and related the exact same scam at a Sears Auto Shop.
They took her for an extra $80 that day. She actually returned to the
same shop 3 months later to get another oil change (she admitted she
probably changes oil too frequently) and Sears pulled the same scam!
She confronted the manager and he hemmed and hawed and ended up not
charging her for services that day.
Caveat Emptor - "Let the Buyer Beware" of bogus dirty oil rags
PS in Raleigh, NC Refusal Leads To
I just got a call from my
mechanic who told me I need to replace an air mask (sp?) meter on my
Jetta. An almost $300 repair. My car was sputtering and losing
acceleration--it was dangerous driving. He noticed that I had recently
been to Jiffy Lube because he saw the sticker and noticed the clean
air filter. He also said that there was a 2 inch piece of duct tape
wrapped around my sensor, that no doubt caused the sensor to burn out.
He asked if I had an altercation or something that would cause them to
sabotage my car because there wasn't another explanation why duct tape
would be there. Indeed, I visited Jiffy Lube a couple of months ago. I
remember meeting with the technician before they begun work on the
car. He detailed the costs which totaled $86. I remember chuckling and
saying "$86 for an oil change? No, I don't need an air filter today
(to save costs), I just had one installed less than 6 months ago." The
service guy wasn't abused and kinda stared at me. Finally he grinned a
little and said OK.
When my car was ready, the
cashier said my total was around $86. I asked her if the air filter
was changed, she said that is was. Now, I was in a pretty good mood
that day and didn't want that to change, so I said,"I didn't want the
filter changed, but whatever." I was very polite to both her and the
technician (even joking around with both of them) , but I vowed not to
return again. But today, with the news from my mechanic, I am livid.
First they bully me for services I don't need, give me grief when I
decline the service, then sabotage me for it? Beyond
I asked my mechanic if I
could prove it. He said not really, since a couple of months have
passed. I think I could possibly take this further, but I don't think
it's worth the pain. But I will tell everybody I know to not do
business there. I used to get good service there, but it has dwindled
over the years. But this is my first unethical experience--the kind
that gives car repairmen a bad name.
Free Oil Top Off Is Not Free
I sent my daughter to get a
top off of the oil, which is free, they sold her a oil change,
transmission fluid change and a new filter totaling 180.00 dollars, I
just had a oil change two weeks ago. I refused to pay they took it
down to $82.00 dollars.
Susan in Horn Lake, MS Missing Part Is
I recently had a
situation in the Horn Lake, MS Jiffy Lube where a part was missing and
appeared to become missing after a visit there.
At first I was
not able to get a reasonable response, although the staff was polite,
but after speaking to the correct management I was able to have a
Quite often it
would seem that management can not be aware of every issue that comes
up with consumers, and there is quite a bit of foot (or tire) traffic
that comes through these shops.
contact information is on sales receipts and should be used in case of
any issues. I am more than satisfied with the resolve which was
actually completed at the Jiffy Lube in Olive Branch, MS.
 Lisa in Cockeysville, MD Forgot
To Replace Air Filter
This email serves as documentation of
a problem that I have with the Jiffy Lube in Cockeysville. Due to
their negligent activity almost 3000 miles ago on my Nissan
Murano(2007), I was in the shop at Nissan this morning having my
Nissan fixed. I purchased a new air filter from Jiffy Lube and it was
never installed so I have been driving without one for almost 3000
miles. I am due for an oil change in 300 miles. My car started
running very hard and not right and I brought it in for service today
with Nissan. Now I realize the damage that I may have in the future
with running without an air filter which is the similar talk that
Jiffy Lube gives on the IMPORTANCE of a clean filter. Now, due to
their negligence, I may have to return for more engine issues in the
future. I visited with the Assistant Manager today and gave him all
my documentation and he has copies of my visit with Nissan. I am owed
the cost of the air filter from Jiffy Lube which was never installed
and the cost of my trip today (140.55). I also told the Jiffy Lube,
Assistant manager to also contact Nissan and get the further details.
You may also do as well. 410-252-7420. Nissan Auto World Service
I have been a
loyal Jiffy Lube customer for years and I am so disappointed with this
negligence and what it did to my car and potential risks I may have in
the near future driving without an air filter. I travel alot in my
job and this shows true lack of care for a customer. Did they not see
an air filter laying behind? Did they not see a problem? Sometimes I
notice a lack of care on behalf of your employees. I understand that
good employees are hard to find but now it becomes costly on your
behalf for a poor employee and lack of care on his part. I may have a
$600 problem with my engine from Jiffy Lube's lack of care in the near
future. You are costing me a lot of money...I will not be a customer
of yours anymore. You promote fast service, but you just promoted
negligent fast service.
 Jim in Philadelphia, PA Bad
Attitude & Arguments
On 08-21-08 I had an oil change at
#262 Jiffy Lube 600 W.Street Rd. ,Philla. Pa. 18974.The service they
performed was not what I payed for or expected.The attendents were not
profesional to say the least. They did not check the fluid levels,
diferentials, tires, wiper blades and lights. In fact, I had to go to
a real service center and have fluids added and an additional quart of
oil. I was charged $43.38 for just the oil and filter. After I
mentioned the above to the person that seemed to be in charge, I found
out that the only way I would get my keys would be to pay the bill.
During the course of all this, I witnessed an attenden treach through
the window to start the truck, in so doing this he leaned against the
truck with his tool pouch and scratched my truck with a pair of pliers
and flashlight. I called the 800 number on the back of the invoice
and got nothing but attitude and arguments.I spoke with two different
people and didn't even get an apology, they showed no remorse at all.
As I said the entire experence was very unprofesional.
I feel the
right thing for you to do is reimburse me for the services that were
not performed, and fix the scratch on my truck.
RC Forgot To Replace Oil
I took my car in
for a simple oil change on Saturday [30 August 2008] - it has only
13,400 miles on it - so they could not really sell me any additional
services that they never deliver. Whenever I get my oil chnaged
anywhere I know to check the driveway or garage for leaks the next few
days. Well the next moring I see a large stain on the ground - I smell
it and it is oil. I look under the car and there is oil all over the
undercarriage. The dipstick said I had no oil - - I called the store
they said they would get BACK to me - no call in a few days - What I
learned is do not go to Jiffy Lube especially on a Saturday morning
before the guys have any time to sober up.
 Dale in
Eugene, OR Reek Like Weed
I have been to a Jiffy Lube
store in Eugene OR. on W. 7th st. a few times with in the past few
months and on each trip that i have made there have been people that
talk to me about my car and each time that i talk to them i tell them
no not because i do not have the money but for the simple fact that
they reek like weed i hope that you can look fruther into this befor i
need to take fruther action
Mike in Decatur, GA Synthetic Oil Scam
Today, at Store # 2112 in
Decatur, Georgia, (1271 Clairmont Road) I brought my wife's car in for
a basic oil change. After being told by the representative that the
price for either regular or synthetic oil was the same ($19.99
special) I told her to put in synthietic oil. After the work was
done, she rang me up for $56.00. I told her that was not the agreed
upon price, and the manager stepped in and said she was wrong and the
price for synthietic was $19.00 off, not $19.99. I explained that the
price I was told was the price I was going to pay, and the manager
replied that I either pay the $56.00 or he'll drain the synthetic and
replace it with regular. This is after I've been there for more than
an hour. I told him that his policy was rediculous, and he said he
didn't care if I ever came back again, his customer base is too big
for him to care about me. When he put the car back in the bay to
replace the oil, I told him I was worried about the work now that I
pissed him off, and he, THE STORE MANAGER, replied, "You better be
worried. I'm doing the work myself." WTF? He then changed his mind
and told his staff to just park my car behind the store. I told him I
would pay the price I was told, which I did, but when I asked for my
keys back he refused. To make a long story short, THE STORE MANAGER
refused to give me my keys back, even though I had a receipt for
services rendered, for TWO HOURS until I called the police. When they
arrived, he gave them the keys without saying a word...I got my keys,
my car, and THE WORST CUSTOMER SERVICE EXPERIENCE that I have ever
had. I even called their corporate hotline and MIKE P. at corporate
refused to work with me...he even yelled at me over the
phone!!! NEVER AGAIN going to take any of my cars to any Jiffy Lube.
Kathy Scratched Door
for was not performed and scratched truck door with tools. made
complaint and they argued with meabout tools. did not get an appologie.
 Matthew Fluids Overfilled
My first and last
experience with Jiffy Lube was a bad one. They wanted to replace
parts on my car that obviously didn't need replacing. When I got
home, I checked the fluids. The oil was low and every other fluid was
overfilled! I complained, but they wouldn't give me a refund! Jiffy
Lube will rip you off! Steer clear of this place!