Peter in Martin City, MO Drained
Transmission in Error
Drained my transmission fluid and added
4 quarts of oil to crankcase….11/25/2014
No apologies, no calls, even sent me a
survey which I completely filled out and blew the whistle on the local
store….just so happens that the store manager was on duty at the time
and allowed it to pass through as is….the store was in Martin City
Missouri just south of Kansas City.
 Beverly in Charlottesville, VA
Destroyed Oil Plug
I too had problems with Jiffy lube. I
went to the store in Charlottesville, Va. They changed my oil which
by the way cost way more than any place else I had ever taken it which
was 75.00. When I went to have my husband change it he was unable to
get the oil plug out. I ended up having to take it to a mechanic in
Culpeper, VA who had to drill the plug out which cost me in labor over
100.00. I contacted Jiffy Lube and notified them and emailed their
Vice President who had a Manager of the store call me. They called
back offering a free oil change at one of their stores? ARE YOU
FREAKING KIDDING ME? Why on earth would I ever take my car there. I
asked if they would reimburse the money it cost me to have the
mechanic and was told no. Please DO not EVER take your vehicles to
 Jessy in Brookhaven, PA Stolen IPad
I was at jiffy lube Brookhaven today
(Sunday 12/14/14 at 2.31 pm est.). I went to get my oil changed. I had
my Ipad in my glove compartment before I had the service. on the way
home, I looked into the glove compartment, and my Ipad is no longer
there. The tech who did service for my car stole my Ipad.
 Payrick Erroneous Information
, some of the things people say on here are bullshit you
don't have to take both off on transmission pan to do a transmission
service so why would someone say the mechanic says the bolts look like
in there been removed you don't remove the bolts to do it tech service
like I said a lot of s*** on here seriously bullshit nothing but
people have online except for problems starting s*** that's probably
other companies that want the business to come to them
 Prem Toronto, CA Frozen Washer Fluid
So I was in the jiffy lube sometime in
Sept/Oct to get an oil change and they filled my washer fluid with
water. I live in Toronto and now its -10c (water freezes at 0c) the
entire content of my asher fluid dispenser is frozen over. I have
contacted Jiffy lube what else can i do ?
In October I was very excited when you
have the $39.99 oil change special as your location is very accessible
from where I live.
I was very pleased to get the oil
change done as it as quick and the people were great, but my
experience has turned out very poorly. I'm writing to express my
dissatisfaction with your the local Mississauga store on the corner of
Thomas and Erin mills in hopes you can help remedy the situation
I had got my Honda's oil changed at the
store and washer fluid topped up. Little did i know that they were
using water (or some watered down version of washer fluid) instead of
proper winter washer fluid. Its -10c today in Mississauga and the
entire content of the windshield washer fluid is frozen over !
This is a an absolute inconvenience and
down right dangerous, ideally I should not have to worry about things
like this as I take my car to professionally to get worked on not some
kid with a wrench.
 Jeri in Portland, OR Left Oil Filter
I took my vehicle to Jiffy Lube in Portland Oregon to get
a basic oil change. Store 1099/33rd NE Sandy blvd.
They try to up-sale by telling you things are wrong that
you distinctively know are not.
In this case they said i has an oil leak. I assured them
I do not have an oil leak as i check my oil often, I have no drips on
my driveway, and the engine has recently been replaced.
On turn to this they did not put the new oil filter on
properly and of course my oul started leaking immediately.
This is such an enethical way to do business.
So to cut to the chase the oil filter worked itself loose
and my car starred sounding horrible, like rocks in the engine.
I called jiffy lube and they put 4 quarts of oil in and
said I would be fine.
The care never drove the same. This incident ruined my
head gaskets and cost 2000.00 to repair.
Jiffy Lube's service, customer service, and Corp level
management could care less about rhe customer and the huge inconvience/expense
they cause consumers by their intentional neglect.
Jiffy lube (owned by shell) needs to be shut down by the
state attorney generals office as this is a repeat pattern of
 Joe in Austin, TX Oil Plug Gasket
I took my niece's recently purchased
1892 Honda Civic in for an oil change here in Austin, TX. The mechanic
broke off the oil plug gasket and blamed a oil leak on the Freon in
the air conditioner later. Also, told us that the cabin filter was
fine and to take the Honda to the dealership for an a/c repair. Honda
found the oil plug gasket missing and no leaks on the a/c. They also
found the cabin filter completely clogged. Honda charged us over
$200.00 dollars for another oil change, a/c test, and cabin filter
replacement. I contacted Ted Ward, the Jiffy Lube manager where the
work was done and provided him with the paperwork from Honda. He faxed
the paperwork to Heartland ( The company who owns the stores here in
Austin) and can not get a response from them. This all occurred in
August 2014 and here it is in November and still Heartland refuses to
deal with my issue. I did check the BBB website for Heartland and
found they have been downgraded from an A to a B because of 149
unresolved complaints of poor service and workmanship by Jiffy Lube.
 Daniel in Howell, NJ Engine Flush
My name is
Daniel --. I am a repeat customer at Jiffy Lube. I brought my 2005
Hyundai Elantra into Jiffy Lube of Howell on Rt. 9 to have a standard
service done on Saturday November 8th, 2014. An oil change for $40. At
this point my car has been running fine since I've had it, 3 years.
They brought me into the garage and made me look at some buildup in my
engine. Told me it was bad and would really recommend flushing the
entire engine. This is not what I had intended to do but they coaxed
me into it anyway charging me $99. I wasn't sure that the build up
necessarily needed to be completely flushed out of there, looked
normal to me but every time I mentioned not getting the service the
guy helping me out made a face and pretty much kept pushing to get it
done and another mechanic came in to comment on how bad it needed to
be flushed.. honestly seemed a little scripted but I just wanted to
get my oil changed and get out of there so I said, fine flush the
thing. They do the service, tell me it turned out beautiful. I drive
home, which is about an 8 minute ride and park my car, everything
seems fine. Later that night I make a trip that is a bit longer, about
25-30 minutes. I get to my destination and on the way back my car
begins to smoke. The heat gauge is all the way up. Can't believe I'm
over heating when I just had my car looked at. Pulled over open the
hood to find anti-freeze all over the engine, as well as the reservoir
cap was off and my air intake was laying in the engine not even on
properly. I take it slow and finally get home which takes about an
hour now since I'm stopping constantly to make sure the engine didn't
get too hot.
I call up
the store and tell the GM Tommy what happened and he tells me to bring
it in. I told him that his guys must have forgot to put the reservoir
cap back on my coolant system and it got everywhere and my car over
heated. I bring it back to the place and he checks everything out. At
first he tells me they wouldn't have had left the cap open because
they do not even check the coolant because I had a totally different
service done, the engine flush. Which is not correct because they
check everything to see what you "need" to get done to your car.. My
girlfriend was there the same day and she had a mechanic call her out
to the garage, showing her the bottom of her coolant reservoir cap
pointing out there is water in the system and needs to be flushed,
which may not necessarily be true, but we both decided to go with the
advice of the technicians. Therefore they must have taken the cap off
of mine to check as well as they told me I was fine with my coolant
system and on top of that they flushed my radiator about 7 months ago,
so I know for a FACT that they check that and they did at some point
open my cap. I told him I understand he is trying to protect his guys
but it seems too odd to me that my car has been running perfectly for
years and the one day I bring it in here to get an oil change, you
guys do something else on top of it and now the thing is over heating.
Cannot be a coincidence. So he keeps revving the engine, checking
everything out, making it smoke, and pouring anti freeze into it to
get the system going again. Said there is air in the system and has to
work it all out, so I get that yes. The thing is I did not have air in
the system before I came to this place… my car was running just fine.
After 10 minutes or so he calls me over and shows me that there is a
fracture in the radiator and coolant is pouring out. I check it out
and he is right, just did not notice this before.. So he tells me that
is the problem, I need a new radiator. He has a shop up north that
could put it in for me but he wouldn’t recommend driving anywhere so
he tells me to stay somewhere close and get it fixed or pick up the
part. So I just say I’ll probably just go get one and replace it than
because it is a pretty simple job. So I slowly drive the car home and
have a friend take me to buy a radiator. I spend $130. Later that
night I install the new radiator get everything good to go. So I go
for a short 5 minute ride and my car is right back to over heating. I
pull over and pop the hood, and my brand new radiator is super hot
already. The engine got super hot, super quick with a brand new
radiator with no cracks. So it seems that the radiator is NOT the
cause of the problem, but was damaged BECAUSE of the engine over
heating, caused by them flushing my engine when all I wanted was to
spend $40 on an oil change and be on my way!
point I am looking for a refund of my money that has been spent fixing
this problem and dealing with it as well as what it will cost to get
it back to running condition which is unknown at this point. I wanted
an oil change.. I did not want any other services done, and I was
wrongfully pressured into making them. Just like the guys offered to
fix my windshield and clean my headlights on the side with their own
equipment in the parking lot. I walk into Jiffy Lube and I feel like I
am being jumped by your mechanics and it is not right and I see it
happening to a lot of people. I am one step away from contacting my
attorney. I need to take my vehicle now to a certified mechanic that
is not an employee of Jiffy Lube to see what damage has been caused by
your company’s technicians and I am not sure how much this is going to
end up costing. I would like some sort of response to see how we are
going to take care of this situation. I do not usually send any
complaints about anyone and do not regularly participate in
confrontations but in this matter I know that I have been wronged.
Please let me know how you are able to assist. I will be looking at
getting a mechanic to estimate the extent of the damage and the cause
to the over heating of my engine.
is very interesting.
as is this
website with people encountering the same problems as myself.
I think I have a court case here but I
am not sure. I feel like the next step is I need to get to a mechanic
to find out what exactly Jiffy Lube's flush did to my engine but I do
not have the money because they've shammed me out of almost $300
already. Here is my story, I cannot figure out who to send it to but
this would be my letter. VERY frustrated. I do not know the next step
 Pam in
I have a 2006 Toyota Highlander and
have always taken it to the dealership for maintenance. However, I
was in a hurry for an oil change before going out of town, so I drove
1 mile to the jiffy lube in Burke. Like so many other people, there
were a list of things it had to have done prior to my trip out of
town. Not knowing much about it, I figured they were experts and knew
what to do. I had a rear differential service and a transfer case
service done to the tune of $160 and I have now been told by my
mechanic that the service was NEVER done. I have pictures he took
underneath my car to prove that the bolts, etc., had NEVER been taken
off to perform this service. Fortunately for me, I’ve not noticed any
issues with my car, but I for one will NEVER trust Jiffy Lube again to
do an oil change or any other service for me.
It is a shame one cannot trust this
service. Since my mechanic told me this, I have been doing research
on Jiffy Lube and it is amazing this company is still in business.
 Stacey in Houston, TX Erroneous
Had my oil changed this morning, never
had the oil light come on before in my car and now it comes on when I
brake and idle. Finally got district manager on the phone after
listening to the employees tell me it was nothing they did and hand me
back the keys and dismiss me, told me to drive home (I live inside the
loop). Now they are changing the filter, he says perhaps it's a bad
filter....... Wtf?!?! Hope they haven't damaged my car. Avoid this
place if you want your car to run. Horrible especially since the
employees are saying it's nothing they have done.
UPDATE 1 hour plus later - They re-did
everything and the brake light now is off so OBVIOUSLY it was
something they did wrong the first time; wrong type of oil, filter,
who knows . . . . I drove about 30 plus miles today, again, I hope my
car isn't damage from their mistake. I did make it home (about 17
miles) without the light going back on. The employees did not even
say they were sorry, even when I told them I was supposed to be at my
friends birthday party dinner instead of spending my evening there.
The incident report I received from
them wasn't completed either, only says "cust had oil changed on
10/17/14 left came back this afternoon and said oil light comes on
when she slows down check car drainplug tight no leaks filter tight no
leaks oil level full. I told her to get it checked out if it is
something we did we would take care of it" It doesn't say anything
about re-changing the oil, filter, etc. It's great that they put in
writing that they would take care of the damage they did to it . . .
it's in writing on their "Customer Incident Report".
Vivek in Kansas City, MO Engine Flush
I went to Jiffy Lube at State Line Road
, Kansas City for an Oil Change. I was asked to get an Oil Upgrade,
Engine Flush and Coolant Flush as I was told that My Car could face
problem without them. I accepted the upgrade and Engine Flush but
denied the Coolant Flush as it was way too costly and I had the same a
year back. The same evening my coolant started leaking and now I am
told my the other mechanic that I need to replace the Water Pump.
I know nothing mechanical about Cars
and hence not aware what could have gone wrong but It started
happening hours after the Oil Change was done. My Car was all good
before I took it to them.
Gerald in San Jose, CA Tire Rotation
Your tire rotation policy ruined my
tires after only 30,000 miles. Tires on front wheel drive vehicles
have to be cross rotated. Your policy, at least at a store at Cypress
and Stevens Creek in San Jose, CA is to simply move the front tire to
the rear, and the rear tire to the front on the same side. This causes
uneven wear. I had my tires rotated regularly. You need to change your
policy to recommendations of the vehicle mfg. for front and rear drive
vehicles. I don't expect anything to change with your policy, since
doing it this current way is less time consuming, and less work for
your employees. I had been a customer since I bought my vehicle, which
was in 2003.
 Dom in
Morris Plains, NJ Theft
Lodging a complaint to Corp Jiffy Lube.
I have already spoken to the store mgr and District Mgr (Rich). Both
very courteous but could not offer me any more than the, 'I’m sorry
but we will look into it'.
On 10/10/14 2:44Pm. I utilized the
services of Jiffy Lube in Morris Plains NJ State Rt 10 #782. This was
the first time using store. I am a past user of Jiffy Lube in
Bridgewater/Manville and Nanuet NY for many years never with an issue.
I pull in for a standard oil change. On the dash was a pair of Ray Ban
sunglasses. In the driver side door pocket laid the empty case for my
ray bans (on the dash) and another case holding my Costa polarized
sunglasses (a $200 value). When my oil change is complete (I am in the
waiting room) I left the store less one pair of sunglasses (Costa
sunglasses). Upon finding out (~10 min later)I called store
immediately and informed them that they have gone missing(at $200 per
pair) you would check as well to ensure your valuables are secured. I
informed them of my issues, and returned with a threat to call the
police, we reviewed the video tape with the manager with the guy who
cleaned my car standing behind me (a little weird). Unfortunately for
me, the camera angle had no advantage as it was positioned in front of
the car and the opened driver door. A few employees (the cleaning guy,
the mechanic and the greeter) all accessed the car. Some stayed in
camera shot on that side more than others. No evidence from the poor
viewing angle that can pinpoint someone factually swiping my glasses.
That does not change the fact that I am short one pair of sunglasses,
so what was to be a $40 oil change is now costing me $240+ and
aggravation. The pair was bought 3 months ago, I still have the
receipt and I wore them the day before (Thurs)returned them to my case
so I know they were there when I drove in today.
This is truly an unfortunate incident.
Shame on me for allowing that to happen, I did not know I was dealing
with Allibabba and the 7 thieves and I should have carried all of my
valuables with me for a anxiety free oil change. If at Jiffy Lube you
truly say, "At Jiffy Lube®, we believe you deserve to be free from the
anxiety..." Than I anticipate that Jiffy Lube will right the wrong
done here to me.
At this point, unless I hear back from
someone from corporate HQ with a resolution soon (in the next 2
business days) my plan of action is as follows:
1)File a formal compliant with the
local police department on the incidence
2) Never use or have any of my family
and extended family use any Jiffy Lube in the Tri State area
3) I will inform all of my current and
former colleagues in East Hanover, Parsippany and Bridgewater, NJ
about this incidence and encourage discontinued use of Jiffy Lubes
4)Pledge to provide Jiffy Lube with all
of the free Negative Publicly it deserves for allowing this behavior
and sit back and hope it goes away attitude.
5) I will promote your competition
6) This would be obvious but I will no
longer utilize Jiffy Lube #782 in Morris Plains and any other JL for
If Jiffy Lube corp cant right the wrong
done here than you have earned a lifetime Negative press from me.
Negative press costs 10X more than free press. My first stop is to
talk to my company's fleet division to discourage use of JL for oil
changes. I respectfully seek a corporate reply. A once
Amber in Saint Paul, MN Prove It First!
Change oil light remained after
service.Car Sputtered that day.The next day add oil light came on.
That evening fluid is found coming from car, further inspection shows
a rod hanging down and fluid on the under body of the car and on the
pavement. I call to have them repair (pay) and the manager "SCOTT"
speaks over me and says a bunch of excuses as to why it's not possible
before sending someone who is "not affiliated with our shop" to look
at the damage. This person wore a JIFFY LUBE UNIFORM and told me I
could not prove they were responsible (what a shock!).After his visit,
SCOTT the MANAGER OF JIFFY LUBE at 650 SNELLING AVENUE N., ST.PAUL, MN
calls back and says Pay to have a shop prove it's Jiffy Lubes fault
(on my dime) let JIFFY LUBE "verify", have no work done and "MAYBE"
they'll pay for the damage. I guess auto repair shops are CSI now,
they can tell me not only the damage but also WHO & HOW the damage was
caused when they weren't there? Ridiculous, these guys did it and they
know it!! What Jerks to not repair it off top!!
The worst part is I'm a Handicap woman on
fixed Income. That car served to connect me to basic needs such as
groceries and doctors. Now I'm stuck all for oil change.
Engine Flush Killed Car
I took my car in on March 8th for an oil
change before heading on a 400 mile road trip. They stated I needed
to flush my engine and RECOMMENDED that I do this!
I spent the additional $90. and did
this...the next day I drove my car less than 30 miles and the Check
engine light came on and my message warning said to turn off engine
I took it to Jiffy Lube and they said it
was not there problem. I took it to my mechanic who immediately
drained the fluid and said it should never be flushed because it
pushes all the "gunk" into the engine.
The next day I had to drive my car to Los
Angeles and it died on the freeway with 3 children in the car at
night...it seems the engine flush killed the car...$3500. later in
mechanic charges, car still does not drive the same and over $%00. to
have the car towed and travel expenses (rental car) to get back
home...over $4000. one bad trip to Jiffy Lube cost me...
I want to take them to small claims court
to get my money back...and I still have a car that is ruined
forever....they should have not recommended the engine flush as it is
actually stated that they should NOT do this by the cars
manufacturer...they rip people off just to make money and hope most
people want follow through. Very frustrating!!!
Karrlee in Kennewick, WA Oil Leak
On Aug 14, 2014 I went to Jiffy Lube on Clearwater in Kennewick, WA
to get a routine oil change. Not only did the attendants try and sale
me on everything, they tried to charge me to top up my fluids which
are included in the oil change. I told them I would be traveling to
CA the following day and wanted to make sure everything was in good
condition. The next day as I'm driving through the desert with my 1
year old daughter my air conditioning goes out, so I stop at the gas
station in Las Vegas. I get gas and notice a large black oil leak
under my car, which I determine my car was leaking it because I saw
the dripping myself. I move my vehicle and realized by my dipstick
that Jiffy Lube botched my oil change and put used oil in my car and I
only had maybe a quart left.
To make a long story short Jiffy Lube towed my car 158 miles to the
nearest jiffy lube and promised me reimbursement to all my out of
pocket expenses. This was before finding out that due to them not
putting the oil plug back right and putting the wrong oil filter on my
car that this was the cause of my air conditioning to fail. The oil
leak went everywhere causing the compressors shifter to slip and build
up pressure that in return caused the hole ac system to fail. Now both
the store and district manager are avoiding my calls and haven't
reimbursed me any money which is well over $2,000. They said I must go
through warranty department but they have failed to call me as well.
I'm getting a lawyer and suing them.
Suffocating Air Filter
Took my Chevy 1500 to jiffy lube when I first
bought it for some information and check on everything. They didn't
engage me as much as I would have liked on everything, not very
friendly in their responses to my questions.
Anyway jiffy lube put in the biggest cheapest
air filter in my truck when I had dual exhaust and it suffocated the
I love that truck and it has been sputtering
and not starting on and off for 4 months and I finally figured it out
but wow not very supportive or did they engage me in knowledgeable
aspects of proponents of improvements and maintenance that I inquired
to them about time and time again..
But I went to O'Reilly and met the most
knowledgeable and helpful person ever
 Leean in
Selma, IN Brake Problem
I have tried to contact you by phone but did not
get anywhere. Please call me at 765-284-9417 or 715-292-7312. I have
always been happy with jiffy lube but have encountered my first
problem concerning a brake inspection. Please call thank you so much.
this has really caused a problem, I hope all the
bad revues are not true on the web. We have always been happy for
years with your service.
 Venkatesh in Alpharetta, GA
On 2nd Aug 2014 I came to your
business facility to get my Toyota Sienna 2006 serpentine belt fix (in
my car serpentine came out and the car was running without serpentine
belt) for that you have given me an estimate of $50. When I handed
over my car to you at that time battery light was ON in dashboard.
During fixing serpentine belt, you have broke alternator bolt that
needs removal of alternator set completely to fix the serpentine belt.
Standard procedure needs to be followed to remove an alternator, I was
present during the removal of the alternator and I saw mechanic was
directly alternator and removing it and there was a spark emitted in
alternator and then he disconnects the battery. As per alternator
removal process first battery need to be disconnected there after
alternator removal process need to be carried out (attached is the
standard process for alternator removal). Standard alternator
removaled process didn’t followed and my car fuses blow out and incur
other damages. After Jiffy Lube service, the car was not in a driving
condition, all light were on in the dashboard and there was no
electrical supply inside the car. Jiffy Lube mechanic drive my car to
Express oil change location to for further investigation, my car still
in Express Oil change location.
I request you please reimburse all the
other expense, not limited to car repair expense that occur in my
car. I look forward to your immediate reply. You can contact me at my
home telephone number at 678-.... I have already give hard copy
complaint at the above location, asIf I don’t get any response I will
be sending this complaint in register post and thereafter will log
this complaint under the united states laws.
 Summer in Santa Fe, NM Broken
Extension Destroys Engine
On April 2014 my husband took my all three of our
cars in for their routine oil changes to the local Jiffy Lube in Santa
Fe, NM. Shortly after I noticed my car started idling funny
periodically. Then one hot day, while running errands and the AC on my
car it began to stall. Not completely but like it had ran out of gas
and then would rev really high and be ok. I was out of town and it was
the weekend so I couldn’t take it in to get looked at. I didn’t have
the problem with my car anymore that weekend. But the following
weekend my son noticed that my car was idling funny and shaking. He
looked under the hood and noticed that the valve extension to my
engine was just sort of floating there and completely broken off.
The last person to touch this part was the
technician at jiffy lube. I called them and explained to them the
situation. The store manager came over and looked at the part. I
explained to her that during the oil change, their tech either over
tightened the oil cap cracking the extension or while untightening it
cracked the extension. Because it was a plastic piece, it probably
cracked more and more over the weeks due to the heat of the engine and
expanding. Eventually it completely cracked off. She said she would be
willing to replace it.
She then called me later and said they pulled the
footage and don’t see the tech breaking it. I told her that I didn’t
say he broke it off completely, but that he did crack it causing it to
break. She referred me to their customer service manage George who
said he would look into it and call me back. He called the next day
and told me that he watched the footage and it did look like their
tech cracked it and offered to replace it. He referred me to a local
mechanic to get it replaced. I dropped my car off in the AM and picked
it up in the afternoon. Immediately I started to hear a loud ticking
noise and feel some shaking throughout the car.
My Audi now sounded like a lawnmower. I took my
car back the next day and the mechanic told me that he wasn’t going to
touch it and to take it somewhere else. I took it to a shop that
specializes in Euro cars. After diagnosing it, they found that the
Rocker arm was bent and the cam lifters were broken. He said that the
computer was showing signs of misfire which is what caused the damage
to my engine. He said that the valve extension being broken allowed
for extra air into my engine causing the valves to misfire and
eventually break. I immediately contacted George to let him know what
was going on. He proceeded to tell me that he had agreed to fix the
original part as a courtesy to me but that he was washing his hands of
my car. The cost to repair their damage……$3176.36. Money I do not
have. So I am left carless, affecting my ability to get to and from
work. I have reported to the BBB but have yet to hear anything.
Michael in Christiansburg, VA Work Not
A few months ago, I stopped at the
Christiansburg, VA Jiffy Lube and requested an oil change. After a few
moments, they advised me to get a flush and fill, as well. I agreed
and in less than 15 minutes they told me they were finished. Struck me
odd at the time, but I thought--maybe they're just that efficient.
The sticker recording the mileage for my next oil
change was scratched off; another red flag. Sure enough, my car was
driving rough and not only did they not change the oil, I was nearly a
quart and a half down a few days later.
Everybody makes mistakes, so I chalked it up to
an oversight. However, yesterday my car overheated. When we checked
the coolant tank, it looked as if it had been filled with mud. It was
so think that it clogged, causing it to overheat. Luckily, I was able
to make it to a more reputable shop and they were able to fix it.
However, that could have just as easily ruined my radiator.
No only will I never do business with that
station again, I'm advising all of my friends and family to avoid it,
too. There's no excuse for this; it's just plain laziness and
Schakra Two Months to Repair Their Problem
If you have decent car
or any car for that matter anyhalf-decent car that you care for, don’t
take it to Jiffy Lube. I took myMercedes E430 for an oil change.
During thework, they replaced a front light bulb but couldn’t care to
properly close thelight cover at the back. When I took thecar for a
wash the next day, the light bulbs got filled with water. I took the
car back to Jiffy Lube, they triedto dry the bulbs, they couldn’t do
that all the way but in the process ofinstalling the light bulb cover
properly, after nearly an hour of sweating itout, they lost 3 clips of
the air-filter hose which they had to unplug. So, they took two
months to get the clipsfrom the manufacturer, and when they installed
it, they did it in the most carelessway. When I asked if there would
be any consideration like a free lube job, theguy was furious and
talked to me like I was the guilty party. That the 3 trips I made and
the missing partswere really my problem.
So, I am NOT going back
to any Jiffy Lube ever. If you are any smart, you shouldn’t either.