i have a new honda civic
that requires synthetic oil 0-20w. i asked the tech at jiffy
lube if they had that oil and he said that they did. he also said
they did tire rotations as well. when they finished i was
presented with a bill for $100.38. $100 for an oil change and
rotation? are you kidding me? my local honda dealer charges $46 for
the same service. this is outrageous. clearly jiffy lube
is price gouging and i will NEVER spend another dollar there again.
 Axel in
Washington, UT Just Say No
decided to get my oil changed at store #2927 in Washington, Utah as I
was driving from Las Vegas to Denver on November 28th, 2012. The
service itself was fine, but they lied about everything else. My wiper
blades were not worn out, and my coolant was completely full. I guess
I looked like a sucker because I was driving a Toyota Echo with "Roxy
Girl" decals. I politely declined the extra services offered and left.
If you're a person who isn't too handy with a wrench and frequent
places like this, you should familiarize yourself with a few
maintainence basics so you don't get ripped off. Changing wiper blades
and air filters is extremely easy, and you should never pay someone
else to do it for you. You can do these two things without even
getting dirty. All they do when they top off your coolant level is
remove your radiator cap and add coolant. There's another thing you
can do yourself. The $20 oil change can add up to over $100 pretty
quick if you say yes to all of their extra service reccomendations.
The next time I need to have someone else change my oil for me, I'll
go somewhere else. I don't like it when honest faced people lie to me.
Mike in McHenry, IL Forgot to Replace Oil
On 11/17/12 I had my car into
service at Jiffy Lube in McHenry. Upon leaving the tech said all
fluids had been checked and that I was good to go. I have had Jiffy
Lube maintaining the majority of the vehicles maintenance needs. This
service they did rear diff, oil change, air filter change, replaced a
light. On 11/27/12 I broke down on the highway going to Caledonia Wi.
Had the car towed to Franklin Automotive and received a call from them
that the front differential failed because of lack of gear lube in the
front differential. They indicated to me at best there was a shot
glass of fluid in the diff. They checked for signs of leakage. They
indicated it had not been leaking. I confirmed this at work where I
park and my driveway. On 11/27/12 I went back to the McHenry Jiffy
Lube and explained my problem to the manager Martine. He went on the
defensive and explained to me that they do not check the front diff
because there is a shroud in the way that makes it difficult. Then he
went on to explain that if I wanted to have it checked I would have
had to have the 4x4 service and it would have been an additional
$1.00. That was never mentioned to me at the servicing of my vehicle.
I explained that to him, I think he was grasping at straws, and said
for a dollar you don’t think I would have my vehicle checked. He had
me wait and he went and put a call into his district manager Donavan
Michaels. He came back and said that Mr. Michaels was going to refund
my amount of service of $175.29 but after talking to Martine and
discussing what a good customer I was they were going to bring it to
corporate and get back to me. Martine let me know that Donavan
indicated that maybe corporate would pay half for the repairs but that
was all that corporate might do. Martine gave Donavan my info and said
he would be calling me to discuss. And as a parting gift said how
unfortunate it was that this happened. It is unfortunate that I had
entrusted Jiffy Lube in the care of my car!
11/28/12 later if the
afternoon no call from Donovan. Called McHenry Jiffy Lube and said I
was expecting a call from Donovan and he did not call. Can I have his
info. Assistant manager said he would call Donovan and let him know I
was waiting for his call. Assistant manager called me back and relayed
that he spoke to Donovan and I would be getting a call that evening.
No call from Donovan.
11/29/12 Spoke to Donovan he
apologized. He thanked me for being such a good customer and insured
me “that it will be taken care of”. I revisited the night with the
Manager Martine and how it would cost another $1 to have all fluids
checked and that I was told it was too difficult to check because of
access. Donovan indicated that the fluids should have been checked and
that he was sorry for all the problems. He asked me to call Subaru to
see if they would warranty the work because the car was only 200 miles
out of warranty.
I called Gary Lang Subaru and
explained my problem that with the differential ,did not mention Jiffy
Lube’s involvement and asked what could they do. He said out of
warranty nothing they could do.
11/30/12 Explained the
warranty situation to Donovan, he seemed appalled that Subaru would
not warranty. He said he was going out of town but that another
district manager had some type of relationship with service at Gary
Lang and that he would try on getting it warren tied. He was to get
back to me when he got back in town the following week.
12/4/12 No call back from
Donovan. Left voice mail to call me back.
12/5/12No call back left
voicemail for Donovan to call
12/7/12 Spoke to Donovan asked
for the phone # of Franklin Automotive and he would contact them.
12/10/12 Left voicemail for
Donovan to call.
12/11/12 Left voicemail for
Donovan to call.
12/12/12 Called Donovan and he
picked up said he would call me back shortly. Up and that he was
currently tied up.
12/12/12 Spoke to Donovan and
he stated that corporate position was they were not doing anything
about it because they did not service the front differential. He
suggested that if I could get the car to Gary Lang Subaru that maybe
they could help out in some fashion because the one district managers
relationship with service at Gary Lang. I explained to him I was done
with him and would handle in my own way hence contacting you.
In doing my own research and
talking to Franklin Auto I have learned that
No shroud around differential making it
difficult to check fluid level.
Fluid level on from differential is easy to
I would have had a signs the differential
was failing if leaking over time.
Jiffy Lube’s web-site say “Check
Differential Fluid” not check front differential and pay $1 if you
want all fluids checked.
Differential fluid has no othe4 components
to leak into other than leaking out of the vehicle
being said not only could of this been easily avoided if they checked
the fluid level but based on the no signs of leaking and the service
history of the vehicle there is a high probability that there service
It appears for whatever reason that they
drained the front diff and did not put any fluid back. I have not
brought this to their attention that I as well as Franklin Auto feel
this is what took place. The oil drain plug in next to the front
differential drain plug.
Error on what service they were doing.
Suppose to do the back but because of procedure failure drained the
front as well
I have become a victim of your
company with damage to my vehicle. Request who do I contact to start
the process of getting this solved.
Jiffy lube stores across the us. Need to close
there shops and let proffessionals work on vehicles. Jiffy lube does
not employ proffessional mechanics they hire unskilled,incompent
people that destroy vehicles .please help our vehicles live
longer,close ur shops!
Gulam in Rockaway, NJ Did Not Replace Oil
I went to did Oil
Change Saturday Morning [Dec 8, 2012] at around 9. 30 am , at Rockaway
Jiffy Lube .He charged me 62 dollars . I was done with in 7-10
minutes. I came back my house amused at how short time , they
finished the oil change. I checked my Oil stick at house around 10. 30
and found The OIL was below the marked level in the oil stick. THEY
HAD NOT PUT OIL AT ALL IN MY CAR AND CHARGED ME WITH 62 DOLLARS. I
went again and complained to them, and they explained that there were
oil leaks thats why the oil got low.. How can the OIL BECOME LOW WITH
1 HOUR WITH LEAKS AND BEFORE THE OIL CHANGE I HAD PERFECT LEVEL ON THE
STICK. The OIL level was good when I went to change my OIL but after I
CHANGED MY OIL , how can there be leaks. THEY ARE CHEATING PEOPLE AND
CHARGING MONEY FOR DOING NOTHING TO YOUR CAR. Thank good ness , I
checked it after I came home and realized it , before I started to
drive. PLEASE PLEASE DO NOT GO THIS JIFFY LUBE, THIS IS A SCAM AND
WILL CHEAT YOU FOR MONEY AND MAKE you car worse AND YOU WILL END UP
PAYING MORE FOR DAMAGING YOUR ENGINE.
Bridget in Texas Brake Light Errors
Once I took my car to jiffy lube and asked the guy if he could just
put a brake light in since they were already working on my car (it's
not like I couldn't do it myself, I just figured they wouldn't mind).
He charged me for -- labor. LABOR TO INSTALL A BRAKE LIGHT. Just last
week it went out and when I went to change it myself, I discovered
that jackass had stripped every single screw in my back light and just
used zip ties to rig it all back together. What a dumbass! He could
have just said "No, sorry, I don't know how to do that. I'm a man with
 Robert in Culver City, CA
No Oil Filter Destroys Engine
Recently my vehicle was taken into your CULVER CITY location for
lubrication service on September 20, 2012. On September 21, 2012 when
I was leaving my house I noticed that when I tried to start the motor
it would NOT turn over, but rather just "click" once!
Thinking that the battery (which was only 1 week old) I called out the
AUTO-CLUB for a "jump" - when the driver arrived checked and found
that the voltage was fine, but the something was "binding"..! So, I
made arrangements for him to tow my van to my mechanic and have him
look at it. While loading the van onto the flatbed truck, the
driver called me over to look at something. I came over and he
pointed out that oil was leaking from the lower section of the
engine. Upon further observation he showed me that the "leak" was
coming from where the OIL FILTER should have been!!!! Yes, there was
"NO OIL FILTER!!!!!!
Needless to say I was shocked! So at that point I had the tow truck
driver to the van back over to JIFFY LUBE and show them. While on the
tow truck, the manager(Jimmy) had been making some calls to see what
to do with the vehicle. I was told by Jimmy that I needed to take my
van to a repair shop of JIFFY LUBES (AUTO PROS @ 8535 Venice Blvd, Los
Angeles, CA 90034) to let them inspect the vehicle for JIFFY LUBE. I
had the driver take the vehicle there, met with Sam (the owner) and
that was that! This was done on September 21st - and I have heard
NOTHING yet about my vehicles condition!
Since that time I have contacted the Bureau of Automotive Repair and
filed a COMPLAINT against JIFFY LUBE for their lack of concern &
attention that I have been shown. I have also been without a vehicle
for over 5 weeks now - am becoming very agitated about this
whole situation!!! The WORST PART is that I have taken ALL of
my vehicles to have service done at that particular location over the
years - and to be treated with this much DISCONCERN and
DISRESPECT is indeed very frightening!!!
 Keith in Bonney Lake, WA Wrong
Filter Causes Fire
Jiffy lube, Bonney Lake, WA
98391 put the wrong filter on my care during an oil change.
Toyota told me it backed off, ran the engine out of oil and caught the
car on fire.
New Toyota Solara. Total
LOSS. Jiffy lube did NOTHING.
This morning [23 November 2012] I blew out a tire on my Chevy Cobalt.
I was just passing Jiffy lube and figured I would get a quick tire
change .... I was wrong. I went into Jiffy Lube at 11:20 AM. I know
this because my fiance texted the tire numbers to me when we arrived.
I had to keep reading off the numbers to them because they wouldn’t
write down the numbers. They told me it would be an hour wait, and
then twenty minutes to change the tires. So I wait. At 12:20, I check
on them, and 4 employees are just standing around. I decided to just
stand there and stare them down. They finally got to work on my car at
1 PM. At 2 PM they are done (so I think.) I get into my car and after
driving 3 seconds I hear a grinding sound coming from my tires. My
fiance got out and said the tires looked too big for my car. We went
back inside Jiffy Lube, and sure enough, they had put on the wrong
So round 2. At about 3 PM they get around to changing my car tires
again. While I’m waiting, I had several conversations with other
customers. One woman explained that she had come in for her drivers
side tire to be replaced and caught them changing the passengers side
tire. At 4 PM, they are done. I get into my car and AGAIN I notice a
sound coming from my tires. This is after 3 seconds of drive time.
Meaning that whatever employee had driving my car from the car bay to
the parking lot had willfully chosen to ignore the sound. I had to
reverse to go back to the front of the store, and my car SHUDDERED. I
was so scared. I immediately stopped and went back inside. They looked
at my car again and said that the wheel weights for tire balance we
rubbing up against my Struts. That was what was causing the sound.
They explained that they would put the weights on the inside of the
rims. The assistant store manager explained they would graciously
refund $8. What a laugh!
I was finally able to leave at 5:30 PM. I can not tell you how
terrified I was that I was going to have an accident because of some
negligence on the part of Jiffy Lube.
I had to fight to get my full refund. I basically refused to pay. I
have no idea what kind of damage might have been done to my wheel well
or struts, but I will be calling the Regional Manager. I am going to
request he pay for me to go to a certified Chevy mechanic and see if
they are liable for any damages. I am absolutely disgusted. I will
John in Lawrence, KS Transmission
Jiffy Lube Complaint  BP in St. Lawrence, KS
Which happened in
Lawrence, Kansas store 492 (not St. Lawrence, KS), I was the
technician working underneath your vehicle that day. I was working
lower bay, for about the third time ever, and Subaru has a setup
underneath the vehicle which from front to back goes Transmission
drain plug – Oil drain plug. It was early and we were busy and I was
rushing through cars and I popped your drain plug for the transmission
and while it was draining another employee was downstairs and asked
“Why are you draining this guys transmission?” I was like “Shit”, ran
over and plugged the drain and asked the guys to add transmission
fluid back into your vehicle. I asked them to please do so on numerous
occasions and once your vehicle left I had asked again and the upper
bay technicians just laughed and said “-- it, we work at jiffy lube
who cares.” I specifically remember your car because It was the first
time and the last that I had ever made that mistake working on a
Subaru, and yes it was YOUR vehicle. Jason was our Store Manager, I
could even tell you who was on duty that day. Justin, Randy, Chris,
John, and Jason. I know this because I unintentionally F’ed up your
vehicle and I feel like shit because of it because in all honesty,
Jiffy Lube put me in that pit with little to no knowledge of what I
was doing, and I continued on that path for another two years. I’m
really sorry about what I did to your vehicle and it was an honest
mistake, but I know that an apology doesn’t put the money I cost you
back into your pocket. The bottom line is, for everyone, don’t take
your car to Jiffy Lube and especially don’t take it to store 492 in
Lawrence, KS. They’re the biggest pieces of sh*t and they don’t care
what happens to your vehicle, they just want to sit there and get paid
without having to “work on cars” and every time the bell rings the
employees are like “Oh my god, go to -- work” or “Great, another
mother --” and they come out and pretend to be happy and care what
you’re there for and to meet all of your maintenance needs, but in
actuality they just want to get through their 6 hour shift and get the
F out of there. Everyone at store 492 is a back stabbing, sh*t
talking, slacker who sells out the next employee in order to keep his
or hers job. Have fun working for $8/hour sweating your nuts off
worrying about big bad Tim Butler coming in and firing you bums
everyday you go to work, treating employees like pre-schooler’s
watching your every move. Make sure you have your bump cap and safety
goggles handy! All the dealership technicians are wearing them!!
Hahaha what a joke. Kelly, Go f*ck yourself you dead beat. “I drive a
camaro cause I work at jiffy lube and I’m going through a mid life
crisis and still wanna look cool”. No wonder your wife left you and
your kids don’t respect you. YOU WORK AT JIFFY LUBE. And Dave the
little midget fagg*t with the fat ugly wife with the butter dribbling
off of her chin probably makes up for where your ex-wife left off huh
Kelly? Sucking at the head of the Deek until you’re satisfied? Hey
Dave, if you ever read this, your wife is a fat ugly bitch and you’re
a little dwarf that obviously wont amount to shit in this lifetime,
fagg*t. I bet you beat your shit alone in a dark computer room every
day, at least four times daily; one could only assume with that fat
piece of shit blonde that you brought around the shop. HAHAHA. Feel
bad for yourself Dave, you walked around Jiffy Lube like a master
technician like you owned that place, the sad realization is that its
Jiffy Lube, and your Wife, a complete failure. Oops, I meant to say
*Life. My fault. Tim Butler – Great DM. No complaints. Keep it up.
Sorry, I AM REALLY SORRY ABOUT THE SUBURU THOUGH. I WORKED AT JIFFY
LUBE STORE 492, I WAS THE EMPLOYEE EMPLOYED AT JIFFY LUBE WHO WORKED
ON YOUR CAR ON THAT VERY DAY AND I DESTROYED YOUR ENGINE BY DRAINING
YOUR TRANSMISSION ON ACCIDENT. I am also sorry about the inappropriate
stuff I had to say about a few other employees at store 492, just take
your cars to the dealership. Jiffy Lube wont warranty work that they
fuck up, meaning, you lose an engine because of an employee error, you
lose your car. Don’t take the risk at jiffy lube. Dave,
murder-suicide, wife yourself. Just a thought. The world would be a
I just brought
my 2009 truck into the Ford dealership because of some problems
(Noises) that I have been hearing… They asked for copies of my
service records as theirs were only spotty… I told them that I used my
local jiffy lube and they are now trying to not honor the extended
premium warranty that I have with them…
is some serious damage to my engine – They say that Jiffy Lube
Used the wrong filter that was
only ½ the size it should have been
Did not use the right fluids
in the radiator after the most recent flush
I also have transmission
problems – I have not checked my records yet to see of JL also ruin
I would like to
hear something back as to how, if I am hit with these costs that Jiffy
Lube will make this right – I will not hesitate to pursue legal
action if the findings are that a JL location destroyed my vehicle…
Misty in Portland, OR Destroyed Radiator
It is May 17th. My drama with
Jiffy Lube started on April 17th when they talked me into doing a
radiator flush. On the 24th on the way to a concert my Jeep
overheated into the red. Mind you Jiffy Lube has serviced my vehicles
for about 10 years and have complete records as to a working radiator
system. I went to the closest gas station and lo and behold there was
no fluid in the radiator reservoir per both gas station attendants.
We put radiator fluid in and I went to another Jiffy Lube in Tigard
that checked the car out for "hot spots" because the Sherwood location
told me I was supposed to bring back the car to check for hot spots
within 48 hours. Everybody knows that if the job is done right the
first time, there is no need to do a 48 hour check which was confirmed
by their Tigard location.
Needless to say, they tried to
flush the system again to no avail. I missed 2 vacations with my
daughter, and in the end spent over $700 to another mechanic to
replace all the issues that occurred because of the flush. In
addition, the vehicle kept overheating for a month while Jiffy Lube
was scratching their heads. They referred me to their mechanic of
choice who charged me diagnostic time to tell me he couldn't find
anything wrong with the car. Duh.......the needles in the red??????
Nice try though. So, more money lost.
The store manager refused to
own up to the fact that they changed the fluid improperly for the age
of the car, so the old fluid gunked up the radiator and ruined it. He
tried to rest his laurels on the fact that they tell customers to
bring back the car in 48 hours to check for hot spots. A completely
irrelevant point being that "hot spots" were not the problem, and I
brought back the car in 48 hours after the 2nd flush just to prove
In the end he said he is not
going to pay for the damages. He also had the audacity to say that
he was trying to be nice and cordial about it all this time. Excuse
me, I am trying his patience???? I gave them a month to figure it out
and they did not get it fixed. Meanwhile, I am driving around with my
heater on high to get the temp down, missed 2 vacations, almost missed
a concert for with tickets for $200, and now am stuck with a $700
I have contacted their
Corporate and will be pursuing small claims if indeed they do nothing.
And I will sue for much more than the damages that I had to pay if
indeed they do not make it right. Will keep you posted.
Kevin in Fort Lauderdale, FL Damaged Part
Went in for a
simple oil change on a Friday morning. The attendants damaged a part
on my car and replaced it damaged. I disocvered the damaged part 10
minutes after leaving. I returned to the store and they initially
tried to deny damaging the part. After 20 minutes of arguing, they
agreed to replace the part. It took more than a week, 3 stops and
numerous calls to finally get the part replaced. Avoid this and all
in Fenton, MO Did Not Change Oil
On 5/18/12, 3:34 PM, I took
my '07 Pontiac G6 for a regular oil change.
#1 an employee broke off
the gold part of a tire valve while doing air pressure check. I
waited while O'Reilly Auto Parts, Fenton, Missouri, brought them a
part. It was replaced. I can only hope this has corrected the
problem & not brought on another one. If I have any problems with
the tire, I will contact Jiffy Lube immediately.
#2 I began to notice that
the "Change Oil Soon" light remained on. It also said "Oil Life
0%." An old sticker was still on the windshield. It has always
reset itself! I took it back today & requested an oil change be
done, because it was not done yesterday, & I was charged! The
bill was $39.99 minus $10.00 for the inconvenience of the valve stem
repair. However, I feel I was ripped off!
HOW MANY CUSTOMERS HAVE
LEFT THERE, THINKING THEIR OIL WAS CHANGED & IT WASN'T!!
Fortunately, I have the
capability of knowing. The one guy said it was definitely
changed because he did it. That is a bold-faced lie! Another
guy then said the oil was clean. That is another lie! Anyway,
the oil was changed, & the car was not driven outside for me. I slid
on the garage floor, & it's a good thing I did not fall.
Oh & the one employee must
have called a female friend of his, to be on-site, for some reason.
She wore a badge on a blue uniform, so I'm thinking she may have been
a police officer. I believe the purpose was to intimidate me, not to
go any further with this. When I drove away, the "Change Oil
Soon" was gone, & the display said "Oil Life 100%."!!!!!! This
employee, & the one who was with him yesterday, need to be held
accountable for their actions.
I am a single mom, & I
believe they were trying to pull one over on me. Fortunately, my
display is in wonderful working order, & this particular Jiffy Lube
was caught red-handed. When I got in the car, the guy not
standing with the cop, said "you now have new oil m'am."
 Victor in Mechanicsville, VA Oil Pan
I had my oil changed at
Jiffy Lube # 1146 in Mechanicsville, VA on Friday 18 May 2012.
Upon reinstallation of my vehicle's oil plug, the mechanic stated that
plug was stripped.
Mark, the head mechanic told me to order a new plug and that they'd
install it on the next oil change. Turns out, my plug is
perfectly fine. See attached photo.
If my plug is fine, this
means my oil pan is the one that's stripped. I've always had my oil
changed at Jiffy Lube, but not at the same store. Mark is telling me
this was the fault of the previous Jiffy Lube I visited. He wants to
assume no responsibility. I don't care who takes the blame. I
just want Jiffy Lube to honor their Pledge of Satisfaction and my
loyalty by covering the repair costs.
Air Filter Deception
Deceptive. They switch air
filters. Show you old dirty ones. There is a reason they put you in
the office. While they do te work. Left oil all over car seat. Will
never go back
No Bulk Oil Available
Just wanted to say how
disappointed I am after all these years that I have been a customer at
'Jiffy lube'. Took my vehicle in for a $19.95 oil change and lube.
Was first told that they didn't have my oil in bulk in the overhead
system and that it would be an additional charge for that. Then I had
to pay extra for the oil which they didn't have enough of to do my oil
change after telling me that my oil dip stick must be wrong as it was
not showing any oil on it after their filling it. You'd think that
they would have manuals on the vehicles that you service to know how
much oil should go into them. To top it off I asked how many grease
zerks there were when they greased the vehicle and I was told "15". I
thought that strange as there are more than that. I got home from the
service and crawled underneath my vehicle and saw that there were
definitely more than 15 and they had only greased 6 of the zerks.
This on top of the additional $18.00 charge to my bill. I was so mad
that I didn't and WON'T go back to any of the Jiffy lube locations
 K Rose in GA
Caused Oil Leak
got a oil change at Jiffy Lube in GA my Invoice # is ---. I was
thinking that I went in for a basic oil change, they charged my
$176.07 for any oil change, of which I believe I should of paid
something like $40.00 for. Thinking that I’ve done a good thing left
me speechless when my check engine like came on an hour after the oil
change. I returned to Jiffy lube the next day and the put some
machine under the dash board and the mechanic tool me that they did
not calibrate the car correctly. The very next morning the check
engine light came right back on. I went back again to be told that
the oil change had nothing to do with my check engine like coming on
and was told to go to auto zone (really). How unprofessional. I
believe your company has taken advantage of me. NOW because of what
you did or the lack of your workers knowledge and not doing the right
thing to my car. This will cost me up to $600.00 to have my car
repaired cause now there is some sort of leak which I believe is due
to your company mechanic short coming.
 Mike in
Provo, UT Guinea Pig
I have a 2000 VW pasatt with auto transmission.
I have been taking it to jiffy lube locations for over 200,000 miles.
They have always put n/a next to front differientail and many
locations told me my car did not have one. In short they are wrong. I
just found out I do and found out jiffylube computer shows that I do
and lists the oil weight. You can guess the shape of my oil after
being neglected for 13 yrs and 200,000 miles because they said I
didn't have one. I informed them I did have a front different and
wanted it changed. They did so. Guess what. My gear slipping that I
have been fighting for 50,000 miles is now gone. I spent 800 to have
two shops check codes and pull valve body and flush auto trans to find
why it slipped. All in the trans was fine. Turns out problem was front
differential. I asked the manager of the provo utah ( bulldog Blvd)
why they put n/a when it should be serviced.....get this...the manager
tells me and " when a drain and fill plug is hard to get to we usually
just put n/a bu that item... WTF????? THE DISTRICT MGR SAID this a a
good training exercise and they will learn from it. I AM NOT A
GUINEA PIG I AM A PAIN CUSTOMERS. THE CUSTOMER WHO EXPECTS
PROFESSIONALISM. NOT LEARN ON THE JOB AT THE EXPENSE OF MY VEHICLE.
this car is 13 yrs old and VW produced million. How could they say
they didn't know it had a front differential when its listed in the
computer yet every jiffy lube in 2 states for 13 years had it wrong
and now I have a damaged car which jiffy lube does nothing about
in Liberty, MO Oil Selection Fraud
Saturday October 20 I went to the Jiffy
Lube in Liberty, Missouri for an oil change. I was taken into the
garage and asked to look at a computer screen to select the oil my car
used. I told him I did not know what kind of oil I used I usually rely
on the Ford dealership to help me with the decision. He selected one
that was “recommended by Ford”. At checkout I owed $78!!! A “full
service” oil change at my local Ford dealership is $38 and includes a
car wash, etc. When I complained he showed me the price list which is
inside the building and told me he gave me the oil I selected. I told
him HE selected the oil not me and complained about an oil change that
cost $78. He said I selected it so it was not his problem. I left
extremely disappointed and will NOT be going back to Jiffy Lube. I
will tell my family and friends not to use Jiffy Lube.
Rod in Gainesville, FL Used Wrong Oil
Took our Honda to the Jifflube
on Newberry Road in Gainesville, Florida on 10/10/12 and much of my
oil change ended up on my driveway (new pavers/new home by the way).
We took the vehicle to our Honda dealer who said the wrong oil filter
was put in and redid the oil change as a courtesy to us. Contacted
the franchisee who said they would not refund the charges because
Honda did not charge us - supposedly per manager and regional
supervisor. Gave them the name and number of the Honda service rep but
they didn't care. Offerred us some free "services". Seriously?
Outraged! This is a matter of principle! My wife is a web designer
and we will be putting a page up about this next week.
Tim in Silverdale, WA Stripped Oil Plug
I've been a loyal customer
of the Silverdale, WA Jiffy Lube located at 9584 Ridgetop Blvd NW for
many years - going to them exclusively for oil changes and routine
maintenance (radiator flush, manual transmission service....etc)
A year or two ago, while going through the details of an oil change on
my car (2000 Honda Civic Ex), the tech nonchalantly informed me that
the threads were stripped from my oil pan and that they had to use an
oversized plug, and that the car had "come in that way".
I pointed out that I had
been taking my car exclusively to them for over a year, so if it had
"come in that way", it was because they stripped the threads on the
oil pan during my previous visit. They then went to check with a
manager, who said that if I had indeed been coming to them
exclusively, they would be responsible for any repairs that needed to
be done, BUT they had a wide range of oversized plugs, so I wouldn't
need to worry about oil leaks or getting the oil pan replaced because
it wasn't necessary at this time.
Fast forward to this past
weekend - I had my oil changed and transmission fluid replaced. After
being escorted into the waiting room to wait for the work to be
completed, I overheard the tech in the oil change pit yell something
to the effect of "watch out for the oil cap on this car, its barely
hanging on", which would imply that they are fully aware of an issue
with my oil pan.
Upon completion of the oil
change/manual transmission fluid replacement, the tech going over the
list of services rendered on my car again nonchalantly mentions that I
have a leak in my oil pan.
I have not been in any
accidents, or have done any damage to undercarriage of my car. One
can see that by inspecting it. I have not performed any maintenance
on my car personally. I have paid Jiffy Lube for years to do that for
me. It would stand to reason that if there is any damage to my oil
pan, it was damage that Jiffy Lube did to my oil pan and I expect
I reported this issue on
jiffy lubes customer service form and am waiting to hear back from
them. If I don't, i will be taking these actions in the following
order: 1) pay the store a visit and discuss with a manager what jiffy
lube will be doing to make this right 2) contact the wa state better
business bureau 3) post this issue on jiffy lube social media pages ie:
twitter, Facebook 4) go to small claims court
 Virginia in Freeport, IL
Dangerous Gas Line Disconnect
On October 5, 2012 @ 12 noon I went
to Jiffy Lube in Freeport, IL to have my oil changed, and felt
everything went well. They changed the oil, put a new filter in and I
was on my way. I went back to work immediately and remained until I
left work at 3 PM.
The following day Saturday, October
6, 2012, I left home to run some errands and as I was driving I
smelled gasoline but ignored it because I thought it was other cars
around me. I get to my destination and discovered gasoline running
from my SUV as if it were running from a faucet. I became alarmed and
returned home. I phone Jiffy Lube in Freeport (I live in Rockford)
spoke with the manager he said he needed to speak to his manager
because he couldn't make a decision like that.
He called me back say "his manager said he couldn't
imagine anything they could have done and if in fact they had, they
would take care of it. Well, obviously I couldn't drive the truck
with gasoline flowing so I had to wait until Monday, October, 8 to
determine the problem. Thanks to my brother-in-law, that could put a
piece there until I got to a mechanic. Bove's of Rockford determined
clamp to the gas line was
knocked off. I lost an entire tank of gasoline. This could have been
more dangerous than it was.
I have been to Jiffy Lube many times
before with no problems but after this experience, I will no be
returning. My children and I could have been in serious trouble if
someone had not noticed that the gasoline was flowing from my truck.