The higher the identification number, the more recent the
unedited and unverified experience.
us about your experience. We may add it to the following
list of experiences of others.
HELP US form a
critical mass which will encourage Jiffy Lube to make changes.
Tell others about this website.
 Anna in Dale City, VA (Also
Though Jiffy Lube failed the
first time around they did implement a solution and showed an
attitude that has led me to believe that I would return for service
in the future. A few bad apples/technicians can't be used to
categorize a company as bad ... here is what I hope to be the final
ACT of this play ... a follow-up customer feedback email sent to
'Mr G. Brown resolved issues I
reported earlier this month with the quality of the service provided
by Jiffy Lube. Mr Brown implemented corrective action above the
call of duty by redoing all the work well beyond my expectations.
Mr Brown was pleasant to work with, explained everything so well so
that even a non-car-person such as myself could understand, and
ensured me that preventative action was taken to ensure that the
persons who serviced my car before understood the issues and how to
avoid issues in the future.&nbs p; Thank You for your assistance. I
will not hesitate to return to Jiffy Lube for my next service though
I may be looking for Mr. Bown on the floor to ensure that quality
standards do not slip. Thanks Again.
Please ensure that this text is
documented/inserted just before my
 Lynn in
Puyallup, WA: Attitude
I went to a Jiffy
Lube in the Puyallup, Washington area to get an oil change, I
usually go to my local Mitsubishi dealership but I wanted to take my
daughter to lunch and she lives there so we had lunch while my
Mitsubishi 3000GT was being serviced. I was appalled when we
returned to find the doors wide open and my very expensive stereo
system cranked to the max while the attendents were just kicked back
listening. From there, it got worse. These greasemonkeys had gone
through my car with their dirty hands on my totally white interior
and got oil and grease everywhere. I will NEVER go to Jiffy Lube
again and am telling all my friends of my experience and Jiffy
Lube's totally unprofessional conduct!!!!!
 Tracy in
Chicago, IL: Employee
I had recently submitted a story to the site, which has since
been contested. I would like to add the following, which I had
previously decided to omit due to a respect for the involved
parties. I will never forget this conversation, and now that one of
the involved parties has decided to butt in, let me post this for
Chicago customers to see.
When I was an assitant manager at #447 in Oak Lawn [continued via
 Susan in
Pittsfield, MA: Dip Stick
MY FIRST TRIP TO JIFFY LUBE WAS MY LAST. WENT TO THE JIFFY LUBE
ON DALTON AVENUE IN PITTSFIELD, MA FOR AN OIL CHANGE AND THAT WAS
FINE UNTIL I WENT FOR MY NEXT OIL CHANGE AT THE JIFFY LUBE ON
PITTSFIELD ROAD IN LENOXDALE AND THEY INFORMED ME THAT THE TOP OF MY
DIP STICK WAS SNAPPED OFF AND THEY COULDN'T DO MY OIL CHANGE.
IT SEEMED THAT THE ONE IN PITTSFIELD HAD BROKEN IT OFF AND DIDN'T
FEEL IT NECESSARY TO TELL ME. THAT OIL CHANGE ENDED UP COSTING ME
$139.00 BECAUSE THE DEALER THAT I BOUGHT THE CAR FROM HAD TO DROP
THE OIL PAN IN ORDER TO GET IT OUT.
THANK YOU JIFFY LUBE. HOW YOU STAY IN BUSINESS FROM THE
COMPLAINTS THAT I HAVE READ AND HEARD I'LL NEVER KNOW. SOMEONE NEEDS
TO DO SOMETHING ABOUT THESE GUYS AND HOLD THEM ACCOUNTABLE FOR
DAMAGES THEY DO.
This is the worst experience I've had with an oil change. I went to
Jiffy Lube Store #2346 in San Jose CA for an oil change on my 2001
Honda Accord. I watched the process from the customer waiting
window. They NEVER checked the transmission fluid level. I went
out and asked them to check it, which they did.
Last, they seemed to be adding air to the tires. I asked the guy
what was wrong with the tires, and he said that there was 40 pounds
of pressure in them. He was BLEEDING hot tires.
After paying, I asked for the phone number of the franchise
owner. The tech got angry, and said he didn't have a number. He
then asked me what was wrong. I told him I shouldn't have to ask to
have the transmission checked. He responded that they weren't done
yet. I then reminded him that he was closing the hood, and he told
me to get out of the store.
On the road, the car handled badly. When I arrived at my work
parking lot, the tires looked soft. I checked them with my own
guage, and they showed 22psi. This could have been a serious
situation had they gotten heated up on the freeway. I went to a gas
station and added air.
Also, after then engine heated up, I discovered
that they had spilled oil on the exhaust manifold. The smoke came
into the cabin. When I left work, I stopped at another Jiffy Lube to
see what could be done. They sprayed
water and degreaser all over the motor. Now there's a slight miss
in the engine. They saturated the entire engine compartment,
including the ECM. If the miss doesn't go away when the weather
dries up, I'll probably have additional expense on the engine.
Jiffy Lube will be paying for all this, plus my time.
I would be willing to pay more for an oil change at Jiffy Lube,
provided that they hired somone who had a slightly higher IQ than
our German Shepard.
 Bob: Fraud
I took my Chevy
Blazer to Jiffylube on a frequent basis, they were close to work and
I could drop the rig off and then go back at lunch and pick it up.
The vehicle NEVER used oil between changes - always full. However,
the last time I took it to them, the technician noted on the invoice
that there were 'oil leaks'. When I asked him why he put that on
there when the engine didn't leak, his reply was 'we put that on all
invoices where a vehicle is getting up in miles'. I complained but
was stuck with a fraudulent invoice. When I go to sell this, someone
will ask about that particular receipt and I'll have to tell them
what a fraudulent oil outfit Jiffylube is!
Richard in VT: Oil Plug
I have always changed my own oil
but it was winter and I was going skiing and did not feel like
crawling under my car to change the oil so I had it done at
Jiffylube. Returning from skiing in the mountains of Vermont
at midnight the oil light comes on, the filler cap was left off and
the engine was covered with oil. I had an extra quart of oil which
got me to a town where I was able to refill with oil. I
foolishly had my oil changed again at Jiffylube and this time oil
was dripping out of the drain plug which had beed crossthreaded. I
had to have the oilpan drilled out and an oversized plug fitted.
I recently bought a 2006 Impala.
I took to Jiffy lube for it's first oil change. The particular store
was having problems locating the correct oil filter since the car
was so new. To make a long story short the solution was to use
an oil filter from a 5.3 liter chevy truck. This filter is no where
near the filter that is recommended.
I asked the service manager if
that was the right filter, he assured me it would work fine. So far
I cannot tell if any internal damage was done. Due to this
lack of poor judgement, I will not be turning to Jiffy Lube for
Huntington Beach, CA:
took my 1997 Ford Mustang 5-speed to the new Jiffy Lube in
Huntington Beach, California and specifically asked that they check
for leaks when I had their "signature service" oil change 10/13/05.
The invoice states that my transmission fluid level was FULL, so it
was not topped off. Less than two-months later, my transmission
seized up and caused me more than $1,000.00 in repairs because it
ran out of fluid. It's obvious their "quality inspector" didn't
check the level or detect the leak. I plan to go to small claims
court and ask Jiffy Lube to cover the repair bill.
 Bob: Oil Plug
I've had a problem
with Jiffy Lube in the northwest - stripping my oil pan threads and
denying any wrong doing despite proof from our dealership. Can you
email me with the 'parent company' headquarters address and anyone
you know may be the CEO there? I don't know if it will do any good
but a replacement pan is $440 installed - all due to Jiffy Lube's
tech overtorquing the pan drain nut.
 Sean: Oil Plug
I found this site from a buddy
who knew my previous experience. Last winter, with a month of 0
degree weather and no heated garage, my car despartly needed an oil
change. Now, I would liek to call myself a weekend mechanic, as i do
most if not all of the work to my car (new clutch, timing belt,
coolent system...) Well I didn't feel like changing the oil ( I hate
the cold) so i took my car to the local jiffylube (Moorestown, NJ)
In and out easy as pie 33 bucks or something. Well in about 5k miles
it was a nice day and I decided to change my oil. I jacked up the
car, only to find the drain plug was welded on! Are you serious? I
had to get a new pan and gasket. Thanks i got jiffyscrewed!
 Andrew: Attitude
I was getting a coolent change
at 1 of your locations. While I was waiting, I was talking to
1 of the employees, who happened to be a woman. I asked her if I
could take her to dinner sometime and she said sure.
I called her about 2 hours after
I left to invite her to dinner, and she informed me the her boss
yelled at her for saying that she would go to dinner with me. She
also said that she was told she would be fired if she went to dinner
with me. I am confused. For what reason would jiffylube care
if an employee went to dinner with a customer on their personal
time? Dose jifflube have a policy on dating customers on their
personal time. Dose Jiffylube really have the right to fire a
employee if they go to dinner with 1 of the 2,000,000 customers
jiffylube has. Please understand, she did not ask me, I asked her.
 Anna in Dale City, VA
(Also see )
(Bill/Service being padded - unneeded services recommended) and Poor
Service Unethical/Poor Service: I came in for a
synthetic oil change at 95, 997 miles. I was told that additional
service was required and approved the following additional service
at the advise of the Jiffy Lube Technician - with AFTER MATH
Transmission Server - Jiffy Lube Technician told me that my gear
shift would move better if I had this service. AFTER THE Service, I
see no difference in my gear shift movement.
2. PCV Valve -
Jiffy Lube Technician told me that even though the PCV looked fine I
needed to have this changed because the original was still on the
car. I requested that the PCV be given to me and not thrown away.
AFTER the service I was told my PCV was thrown away.
3. Engine Cleaning
Service - Jiffy Lube Technician told me that the oil in the filter
was dark so I needed the engine cleaning service. I told them this
had been done by Mobile 3,000 miles ago but the Jiffy Lube
Technician told me that they didn't know what they (Mobile) were
doing and always do these kinds of things wrong. I requested the
Filter be given to me so I could go to mobile with a complaint.
AFTER the service I was not given the filter and had to ask for it.
I was told by the manager that though it was being given back to me
I COULD NOT go to mobile as I planned but had to find evidence that
they had done the work - The manager said that the synthetic oil is
darker so the oil in the filter did not indicate the cleaning was
needed. The next day when I brought the car back and checked the
oil it was clear as if it were not SYNTHETIC though I requested and
paid for synthetic.
4. Light Bulb -
Jiffy Lube Technician showed me that I had a light out. AFTER the
service on the way home the covering of the light fell off. I
returned the next day and was told a clip was missing that had to be
5. Jiffy Lube
Technician told me that tire air pressure would be checked and
adjusted to appropriate levels. AFTER the service and the next day
when the cover fell off my light you had replaced and I returned to
have the issue fixed, I had the technicians check the tire pressures
and all were off on the right side, but I was told the y were
perfect on the right. When I went to the local gas station and
checked the air it seemed that the right side air was still off.
 Chad in
Chicago, IL: Attitude
Today I went to Jiffy Lube for
my oil change. The store I went to is on North Avenue in downtown
Chicago, IL. I observed the workers as they performed the
"Signature Service" on my vehicle. I also watched them work on the
other cars in the bays. Not one vehicle had their tire pressure
checked, mine included. As the worker was about to pull my car out
of the bay, I confronted him about this. His response was to yell
across the shop to another worker to ask him if he performed this
service. The response back was "no, that is your car." I took it
at face value, but I'm sure this was a little inside joke between
the workers, since they didn't do tire pressure checks for any
cars. So when the manager called me up to settle the bill, I told
him that he needed to remind his workers what the "Signature
Service" actually included. He played dumb, so I told him that no
one was checking air pressure. He couldn't believe his ears (yeah
right!). So he went out to the shop, told the worker to check the
Now by this time the manager had
already printed out my bill to sign which indicates that the tire
pressure check was done. How this is possible, I don't know, since
it wasn't performed. I received no apology or explanation from the
manager. It was obvious that he didn't care.
I don't know much about cars or
their maintenance, so that is why I chose to watch something I do
know about...tire pressure. The question that this leaves me is, if
they aren't doing this part of the Signature Service right, then
what else aren't they doing that I'm paying for? That is what
really concerns me. I have decided not to use Jiffy Lube ever again
because of today's experience and from reading other experiences
that are posted on "What's Wrong at Jiffy Lube" website.
Manager in Chicago, IL [Also
see  and ] Employee
currently a store manager for Jiffy Lube in the Chicago area and
have read the most recent complaints from some past employee's. I
know the two people from Chicago and am amazed about their stories.
My story is a little different, I was one of the employee's that
came to the Heartland company when they bought Auto serve. I don't
know why they were so unhappy but I think it is only fair that is
not the only side everyone hears. [continued]
 Victim in San Mateo, CA:
was Saturday morning I woke at 5am to wash my clothes and then
around 8am, I had driven around to the store and other places before
I decided to run over to the local jiffy lube to get an oil change.
I was told to wait inside until an attendant spoke with me. He told
me about the different oil changes I could have, the special for
transmission fluid change and the coolant change. I told him I just
wanted an oil change, but then I decided to get my antifreeze
coolant changed. Before I arrived I had no leaks up and around the
radiator, no steam coming out. The oil change was performed, then
he called me over and showed me a hair line crack just below the
left side of the radiator cap, and coolant and water was seeping
through. I only live 5 to 10 minutes from this Jiffy lube and when
I arrived home steam was filtering through from under my hood and
water was squirting out. The radiators with some of the cars are
now made of a hard plastic and so is mine. Which means if you
attach something to the top and force it, the pressure could
possibly cause a crack at a weak point primarily where it curves.
Beware with these fast in and out get it done now lube joints.
 Another Victim:
Simply put, DO NOT GO TO JIFFY LUBE!!!! I brought my brand new 05'
Hyundai Tiberon into their store for "her" first oil change. Not
only did they have the wrong car listed on the invoice (an Elantra)
but, they also double gasketed the filter, which caused an explosion
of sorts. I was able to turn off the engine within seconds of my
oil light going on. Still in all, I had to rent a gas-guzzeling car
for 3 days, have my car towed and deal with the oil residue on
EVERYTHING on my formerly perfect one-payment-made car. I've yet to
receive reimbursement or any kind of apology.!!
 Susan in
New Bern, NC: Theft
I had arrived in
New Bern, NC on August 31st. Tired from my 10 hour drive from
Upstate NY, I am looking forward to spending sometime with my family
before moving further south to start a new life. When the time
came to continue on my journey, [on October 28, 2005], I went to get
an oil change at Jiffy Lube on Glenburnie in front of the Harris
Teeter Supermarket. The time was approximately 12:30pm. I had taken
a coupon for $10.00 from the Sunday paper, which was why I had
chosen this establishment. I drove to the rear of the store and
before I could get out of my vehicle, I was greeted by a young lady
in her early 20's. She stated that "The manager had walked off the
job, and had locked up the computers, so we can only take cash and
we can not give you a receipt because everything had been affected
by the manager." She said "You can either go to Harris Teeter, or
the gas station next door to get cash." She then told me it
would be $35.00, I handed her the coupon and she
said "Now it will be $25.00 cash".
I went to the gas
station next door to obtain cash from the ATM and the receipt said
the time was 12:34 pm. I went back over to the Jiffy Lube, she once
again met me at the vehicle, took my cash, and escorted me (my, what
customer service I exclaimed!!) to the waiting room. I am not
a person who cannot sit, but I looked out to the garage bay and saw
this girl in the backseat of my vehicle, so I went out into the bay.
I asked the young man (who claims he was from Louisiana and had a
son what was this girl doing in the backseat of my vehicle? He
claimed "she was vacuuming and that this was a service they
performed for all oil changes". I remained in the bay until my oil
change was complete chatting with the youthful Jiffy Lube staff.
When I arrived at
my destination in Florida, I was unpacking my vehicle and when I
could not find the small round silver box, I began to panic. This
box contains the most important fragments of my entire life. The
joy I would leave to my four daughters was their great-great
grandmother's inheritance. As well, In this box contained my most
precious memories..........every piece of jewelry from my great
grandmother (now deceased), the precious pieces that my grandfather
(now deceased) gave to me on his many trips around the world and
this represented every challenge, the rosary beads which she gave to
me when I was six--and every woe, and happy time I had experienced
over the last 47years of my life. This was all I had left, and now
it was gone. I can't tell you the agony and sorrow this has caused
me. I cannot sleep, I hurt so much that I am constantly sick to my
stomach knowing that
these fragments of my life may be in some pawn shop or being traded
for drugs on the streets of New Bern NC. For who would go to that
length to steal just this and that from the insides of customers'
cars - the reward would be small, and this indicates a type of
person who has possibly ongoing needs for something like say drugs?
This means that my heirlooms would be dropped on the street for
instance for $20 for the perpetrator's next high? I feel totally
violated. If anyone has seen or has been approached to buy pieces
of jewelry, I pray you will contact this editor, or the local police
department. I have some hopes that maybe someone will find it and
be able to return some of this to me.
When I spoke to Jiffy Lube Corporate, they told me that the
computers were never down (big surprise) and that every camera in
the store had been manually disconnected by someone. What can they
The New Bern Police Dept has been very helpful and attentive. You
are a fortunate town for having such a wonderful police force. I
will forward you a list of the things taken from my suitcase and if
you need any descriptions, please call. This is my last hope for
trying to pick up the pieces of my life stolen in New Bern.
 Ex-Employee from Tucson, AZ:
experience with Jiffy lube is as an ex-employee.I worked for Jiffy
Lube #1602 in Tucson, Az for about six months.While working for this
shop I learned that a lot of the services customers pay for are
never done, the manager would tell me to sell services that were
obviously not needed at the time of the oil change.For example when
a transmission needs servicing the color of the oil is is
discolored"transmission fluid is a light pink" this manager would
have me sell the service,when I would sell the service he would look
at the dipstick and tell me "DONE" .All he would care about is not
the customers vehicles but instead what his bonus was going to be
for the month.Another thing that was wrong about this manager is
that he loves putting down not only his emlpoyeesbut also his
customer (of curse not to the customers face).When I started with
the company I was happy to be working there because I enjoy working
on cars, and I have never had a problem with doing customer service,
but with this store anyways its not about the customer it's about
your next bonus check. Don't get me wrong the bonuses were nice, but
a lot nicer when I would get them honestly. When I got tired of
screwing over the customer I started selling them only what they
need done to there vehicles, so they stopped giving me bonuses
eventhough the store ticket was high. Last month I had an accident
while I was at work, I slipped on some oil that was on the floor due
to our oil guns leaking, before my accident I would mention to the
manager that we need to service our guns so they would stop leaking,
and all he said was "XXXX THAT ,GET TO WORK".I had to miss a couple
of day because of my accident so he suspended me,when I asked the
assistant manager for a copy of the incident report he said that it
wasn't in my file, Avery thing but that report was there. I don't
know what kind of training this manager went through but it
certainly wasn't managment. All I have to say is that this manager
is giving Jiffy Lube a bad name and they don't even know it, also
that I feel sorry for who ever has to work for this guy. I'm glad I
don't need to put up with his shit any more.
an ex manager of Jiffy Lube I read up on the problems people are
having. Unfortunately, most States take the "Buyer Beware" to heart
and there is little that can be done. However, that being said,
people with major repair problems and damages should contact their
State DMV. Most facilities are required to have at least a limited
repair licence to do Fuel Filters. I would also suggest contacting
your State Congressman.
working on the idea of having a bill introduced, which will provide
stricter guidelines all quick lubes must follow.
problem is there and won't go away by itself. We need to band
together and file a class ation lawsuit against all quick lube
facilities, forceing them to be truthful about the services they
provide and how these services are performed!
 Nick: Oil Plug
Last time I took my truck in, they
decided to put a new oil plug in it. Well its a Ford truck, but
everything on it is metric. They put in an american oil plug when
did not fit, so they cranked it in, stripped out the threads. It
leaked oil ever since the last oil change. I got under there to
find the leak, it took a LOT of force to get the plug out. It had
about 2 threads left on it. Luckily the threads on the pan are
hardened steel and the plug is soft metal. So I put in a new METRIC
motorcraft oil plug, problem solved.
 Janet in Belleville, IL:
I had my oil
changed when the owner came out and did a double-talk two step about
the drain plug. I asked him to explain it again to me and once more
he stated he couldn't get it tight and couldn't get it out again.
This was after the oil change had been done. He told my son and I
to go ahead and drive it until the next oil change and just look for
oil leaks. He noted on the bottom of the ticket that this should be
repaired soon. We drove it home most likely spewing oil because the
filter was held in place by a few threads... Woke up to a puddle of
oil and a tow bill. My mechanic had to clean the shroud and
attached insulation. The drain plug was in wrong and would have to
be drilled out stripping all the threads. I am sitting on a bill
for $622.92 plus $27.34 for the oil change! when I called the
manager Ron Forsythe he told me to file in small claims court and
hung up on me. He admitted some responsibility when he said we
could work a deal. When I said I wanted the full amount he got
irrate and disconected.
 Tom in Chicago, IL
(also see )
My experience is as a Jiffy Lube
former employee. My name is Tom and I used to be employed for
Heartland Automotive Services, LLC., dba Jiffy Lube in the
Chicago-land area. I was referred to this site by my former
co-worker and manager. Her beef with the company is similar to mine
yet different. Well, from the beginning, I was originally employed
for Auto-serve, a smaller franchise in the Chicago-land area. In
April of 2004, Heartland Automotive purchased 26 of the 35
Auto-serve stores. I was part of the deal along with several
District Managers, and other store managers. [continued]
 Chrsitina in Sacramento, CA:
I had a Signature Service oil change at a Jiffy Lube in
Sacramento, CA, on 10/06/05. Being new to the area, I had never done
business with this particular Jiffy Lube before, but I had done
regular oil changes with the Jiffy Lube in Salt Lake City prior to
this change without incident.
Within days of having our oil changed, our radiator light came
on, stating that our coolant was low. A few days later, we noticed a
strange hum coming from our power steering. My husband took care of
both problems, cussing Jiffy Lube for doing a shoddy check on our
This car isn't driven much, and we've never had problems with it.
Not even the tiniest oil leak. For that reason, I trusted it to take
me and my two kids the 650 miles into Salt Lake for Thanksgiving. We
left 11/10/05, driving through the night into Salt Lake City. At
1:00 am, my car started making a clacking sound, and within two
minutes, I threw a piston rod through my engine block, and a good
size chunk flew off and bouced into the night. I was stranded on the
side of the interstate, 18 weeks pregnant, with two toddlers
sleeping in my back seat, and no cell phone. It took me 45 minutes
to flag someone down, and another 30 waiting for the Nevada Highway
Patrol to show up, and give me and my kids a lift into Wendover. We
had to have my car towed from the side of the interstate, into Salt
Lake City. 150 miles!! My brother-in-law first inspected the car,
and showed me the hole in my engine block under my exhaust manifold,
and told me that there were no oil leaks, and no oil in my engine. I
immediately called the 800 number on the back of my Jiffy Lube
receipt, and was told by a claims rep to get my car in to a mechanic
and get them to fax in an estimate for repair. The mechanic told me
that there was no way my filter had been changed a month prior, and
there was no indication of my engine burning through four quarts of
oil in a month's time. After they received my mechanic's estimate of
$4000 for a new engine, they insisted on sending out an "independant
investigator" to check my car. This investigator stated that since
the filter, and the plug were not leaking, and since there was still
some oil in the pan, this could not be attributed to my oil change,
and Jiffy Lube is refusing to take responsibility. Meanwhile, me and
the kids are stranded in Utah, and I'm missing prenatal
appointments, including my 20 week ultrasound. We've contacted a
lawyer, and I'm planning on sueing for all costs including the two
tow jobs, the repair, a rental car, and the transport of my car back
to Sacramento upon completion of the repairs. I might throw a little
pain and suffering into that for the stress of being stranded not
once...but TWICE because one technician decided to not do his job.
 Tracy in Burbank, IL
(also see )
This is a little long but bear with me. This comes from an insider's
point-of-view (I was a manager with JL) and I think that everyone
should know about the things my co-workers and I went through with a
certain franchisee of Jiffy Lube.
I was a manager for Heartland Automotive Services, Inc. dba Jiffy
Lube for nearly six months at store #325 in Burbank, Illinois. I had
previously been an assistant manager, and started with the company
nearly two years prior as a normal technician. When I started
with that company, they had just bought a number of stores from
another franchisee, Autoserve. A lot of the Autoserve employees came
along with that contract. During this time, Heartland had thought it
would be a great idea to do a "sign program" in which employees were
sent outside with a sign advertising "$19.99" oil changes, when the
shop was empty and we needed business. It was a good idea at first,
but it took a bad toll on the business later.
I worked in a shop that had one manager and three assistants,
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