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[2025]
Patricia in Miami, FL Destroyed AC Unit
Jiffy Lube Store #1461,
9736 S. Dixie Hwy., Miami, FL 33156:
I
went in for a
routine oil change
but then was informed I needed more work. My A/C worked fine, but I
was told it would cost $150+ for A/C service because I was
"low
on freon."
Recently, I had had my A/C repaired at Goodyear so I went immediately
to Goodyear, eight blocks away, for a
second opinion:
1.
The
Goodyear mechanic put in writing that the A/C had been "tampered"
with.
2.
I brought the
$571
A/C repair bill
from Goodyear to Jiffy Lube the next day, 9/17/12, spoke with
John
Leon,
the manager "for the day," (the regular manager,
Manny Martinez,
could not be reached by phone
305-798-2701)
and then the regional manager,
Jose
Velasquez,
by phone
786-251-1268.
3.
"Day" Manager Leon showed me how a tube was connected to my A/C (see
attached pictures of John Leon demo), but he and the regional manager
denied damaging my A/C.
4.
After watching John Leon FAX three documents: 1) the Jiffy Lube
receipt; 2) the Goodyear receipt; 3) Goodyear mechanic's statement to
the Regional Manager Velasquez, I was told by Velasquez that I would
be contacted once he reviewed the store video (recorded in South
Carolina)! Yes, the local store has a camera, but the recording is
done in the SC main office!
To date, no one has contacted me. There are thousands of complaints
nationally about the company and two others just for this store.
[2024] Dawn
in Blackwood, NJ Overfilled Oil
I
took my 2000 Toyota RAV 4 for an oil change on Friday [September 28,
2012) around 3:00 PM. He asked what kind of oil and I told him
regular. So far, so good. He enters info into computer which states
type and amount of oil specified for my vehicle (4 - 4/12 qts). So
they get done and I head home. I get about 100 - 150 ft. and my car
starts pinging like crazy. Then as I hit the gas pedal it slows
down. The more I press, the slower the car gets. Then the smoke
starts pouring from the exhaust! Are you kidding me! I crawl back to
the Jiffy Lube (Store #402, 1311 Blackwood-Clementon Rd. Blackwood,
NJ 856-782-8774).
They try to calm me down. They inspect vehicle and explain they
overfilled the tank by one quart. One quart does THAT to a
vehicle>?? I said "How does that happen, do you know pull my car up
on the computer screen and read that it takes 4-1/2 qts?" They
proceed to apply a
large suction hose over oil tank,
apparently sucking out excess oil. After all this my vehicle
appears
to be okay at THIS TIME>
When I got home, I then called a part time mechanic who works at our
shop. He is an excellent auto mechanic but works full time as
electrician and can only work on vehicles part time. He stated there
is no way overfilling by one quart would cause that. He said
they would have to put 2 - 3 times more oil in there than required!!!
And that any damage will not be seen for about a week after the
incident, so now I am on the lookout for problems which are sure to
arise from their stupid mistake!!!
To
make matters worse, they did nothing to try to make amends, no
nothing!!!! They should have offered me some compensation, such as
free oil change, etc etc. I hate these people and I would advise
everyone to stay away from them. Too expensive anyway. You are
paying extra for them to wash your windows and vacuum your car. NEVER
AGAIN!!!
Also, they put the wrong mileage on the receipt. Instead of putting
the actual vehicle mileage of 258,000 +/-, they put 251,000 +/). This
is a difference of 7,000 miles. I brought this to Maurice's attention
and he just dismissed it. Now suppose i want to take advantage of the
oil top off for the first 3,000 miles after oil change. When I take
it back and they look at the receipt and then look at my odometer,
it's gonna look a little strange, don't you think?
This vehicle has never caused me any major problems in almost 13 years
of ownership. It has been well maintained and I have never had a
so-called professional company behave in the manner that Jiffy Lube
has. You should really check into all your franchises and see what
kind of incompetent people are working there. This gives Jiffy Lube a
big black eye and I will tell everyone I know NOT to go to any Jiffy
Lube at all!!
[2023] Consumer in Chicago, IL Destroyed Tape
Evidence
Avoid Avoid Avoid
I brought in my vehicle at the Jiffy Lube Service Center #199 in
Chicago, IL on August 26 for service. I requested that my transmission
fluid and radiator coolant be changed. Everyone was really nice,
cordial and respectful. To the best of my knowledge, I never brought
my car to this station before and I thought this was a pleasant
experience. Unfortunately the services performed were extremely poor.
When I left Jiffy Lube I went home and checked the fluid levels as I
always do after bringing my car in for service (my old mechanic from a
different state used to show me what they did before I would leave,
which was nice).
I noticed that
both the coolant and the transmission fluid were both overfilled. I
brought it back the next day and told them about the situation. Even
though they were a different group of guys, they were all very
respectful like the crew from the previous day and stated they would
look into it. After about 10 minutes they stated that the fluid was
overfilled and they corrected it. I thought great, no big deal. So I
drove away, but before getting too far I stopped my car to verify
their work. They did indeed remove coolant and they brought it down to
the appropriate level, but they did not remove fluid from the
overfilled transmission. I could not bring it back because I had to
travel out of state that day. Sometime into my trip, I was on a
highway in Indiana where the speed limit is 70 miles per hour. Around
the time I reached that speed I saw smoke come out from under my hood
and from my fans inside my car. I pulled over immediately and lifted
the hood to find that the transmission fluid had gushed out from the
dipstick area and all over the engine, and when I looked on the floor
there was a big puddle of transmission fluid. I let my car cool down a
little and continued to drive to my destination hoping for the best. I
made it to my destination ok.
Afterwards, that
same night, I preceded to contact Jiffy Lube through the main website
and through an email an employee of the Jiffy Lube contacted me and
asked me to call him. I did. He was apologetic and offered me a free
oil change and a refund for the service. I told him I had to think
about it and possibly take it to another mechanic because I was
concerned about damage done to the vehicle. A couple weeks later,
after driving the car, I thought that it was ok even though the fluid
level was still over (it was not grossly over as it was before
-probably because fluid gushed out-). I emailed the employee and told
him if he refunded for the service (like he had offered) we could
resolve the matter (I also offered to take my car to an independent
mechanic). He contacted me back and stated that he no longer was
offering the refund.
His basis was that
his store surveillance tapes showed him verifying the levels. Which to
me is non-sense. For one thing, I asked for a copy of the tapes and
the employee stated they no longer had it. Second, the reason I
brought my car back to the shop the day after the initial service was
that the fluids were overfilled. Like I mentioned before they removed
the overfilled radiator fluid the next day and apologized for their
mistake. If the employees were are all about verifying fluid levels
then that mistake would have not occurred in the first place. Thus in
my opinion the surveillance tape argument actually works in my favor,
because it shows that they did a sloppy job during the initial service
and that they had to correct it the next day. But they only partially
corrected it by neglecting the overfilled transmission fluid. Anyways
in short avoid this place at all cost
[2022] Kelli
Destroyed Engine
I unforunatly took my
car to Jiffy Lube for an oil change 3,000 miles later the oil filter
falls out yes falls out and drains my engine of oil. Needless to say
my engine was ruined. When I went to Jiffy Lube they seemed concerned
and receptive They towed my car to the shop along with the filter that
fell out and within a few hours returned the car to the house but no
phone call. My husband called them and they said they did not beleive
the oil filter fell off (essentially calling us liars) and the leak
came from a rear main leak. They refused to give us anything in
writing and refused to give us the oil filter back. All in all Jiffy
lube cost me about $5,000 plus I had to get a new car. Steer Clear of
Jiffy Lube!!!
[2021]
Virgil in Rockville, MD Police Called
Hi, I was at jiffy lube on
Nickolson lane in rockville md today and experienced the manager
Tony.Carter yelling an kicking a customers car the police were
called...umm, not professional nor a good look for jiffy lube.
[2020] Brad in Beverly, MA Taking Advantage
of a Woman
My wife just took our car to Jiffy Lube in
Beverly, MA and they told her that her transmission needed service,
because the fluid looked "burnt." We just had our transmission system
serviced at the dealership 3000 miles ago. The service cost 220
dollars between parts and labor. They then offered to fix a little
chip in the windshield for which they charged 30 dollars. They didn't
mention that that sort of crack is covered by most auto insurance
policies under glass coverage. The insurance provider would have
provided the service for free.
Long story short, these technicians saw a
woman who didn't know better and they used her ignorance to take
advantage of her for 250 dollars worth of unnecessary service.
Because my wife didn't know I had just had the transmission system
flushed 3000 miles ago at the dealership and allowed these crooks to
perform the service, I cannot even take the car back to the dealership
to ask them to take a look at it to see if indeed that was the case.
That is the last time I take my car to
Jiffy Lube, dollar for dollar you get the exact same service at the
dealership, and it is backed up by the dealership's self interest,
because my car is under warranty. That Jiffy Lube again was the one
located at 477 Rantoul St. Beverly, MA 01915.
[2019]
Rebekah in Austin, TX Fire Destroys Car
I took my car in for an oil
change May 11, 2012 to a Jiffy Lube in south Austin Texas. While
there, they suggested I do a radiator service as well because I was at
75k miles. I agreed to the service. I paid aprox. $130 for both
services. I drove less than 5 miles to a DSW shoe store and while in
the store my car caught fire in the engine compartment. I walked out
of the store in shock. Needless to say, my car was totaled. I had just
paid off my car 7 months earlier and was very upset at the thought of
having a new car note again. Jiffy Lube has not contacted me, I called
their corporate office, was on hold for 30 minutes until I resigned
to leaving a detailed voicemail. I still have had no contact from
Jiffy Lube. I went by the store that performed the service later that
day, showed a picture of my burned car to the manager. I still haven't
heard a word from even him after he told me "Jiffy Lube will do
everything in it's power to make this right".
[2018]
SS in Los Angeles, CA Destroyed
Transmission
I live in Los
Angeles, and happen to drive a 2008 Mitsubishi Lancer. It’s the first
car I’ve bought since graduating college, and I depend on it a lot for
driving to work and meeting with clients.
The car I drove
around while I was an undergrad in college wasn’t quite as fancy or
important. I never used to have the dealership change my oil or
service my car before. I used to go to Wal-Mart or Jiffy Lube or
Precision Tune, because they were cheaper. I’ve finally started going
to the dealership for oil changes now...
This past
July, I bit the bullet and paid Mitsubishi over $400 to do 30K miles
interval maintenance. Nothing seemed to be wrong with the car, and I
was wondering if I even needed to be there.
About an hour
and half into the work, the service technician walks into the waiting
room and sits down next to me. The first thing he says is: “did you
have some other place, like Jiffy Lube, do a transmission fluid
exchange?” My heart sank. I did in fact let Jiffy Lube talk me into
doing an Automatic Transmission Fluid Exchange on my Lancer for a
couple hundred bucks in February.
The Mitsubishi
technician then explained to me that the kind of transmission I have
is a sophisticated piece of equipment called a “Continuously Variable
Transmission” or CVT. It uses a special kind of transmission fluid
that is green. But to the techs’ horror, the fluid he had drained out
of my transmission today was red—it was generic Automatic Transmission
Fluid (ATF), and it’s been slowly corrupting my CVT transmission all
this time, unbeknownst to me. I looked at my Jiffy Lube invoice from
the exchange, and it says that they used 76-Multi-Vehicle Transmission
Fluid.
Mitsubishi
drained out the ATF fluid and put in the proper fluid for me during
the 30K service, and they printed their findings on my invoice. This
is what they said:
“Transmission had ATF fluid (red). Incorrect Type. Transmission is a
CVT, transmission fluid is green. May have issues in the future. Put
correct CVT fluid in. Customer advised on wrong fluid.”
I have been
since told by other car-savvy friends and colleagues that my
transmission will probably start failing, sooner than later. I asked
my Mitsubishi service rep for a quote to replace the transmission, and
it’s over $7,800! Fortunately, I have my Jiffy Lube records. The
transmission hasn’t completely failed yet, but it's starting to.
If any of you
have any advice or prior experience with this, and know how to ask JL
for a fair compensation, please do share it with me. Please email me
at
JiffyLubeRuinedMyTransmission@hotmail.com.
[2017]
Lakeish in Lauderdale Lakes, FL Blown
Engine
I will have my
lawyer involved they blow my engine at store 176.
[2016] Krista in Summerville, SC Taking
Advantage of a Woman
I took my 2005 Durango to
Jiffy Lube on Trolly Road, in Summerville SC on August 31st for an oil
change. The manager Tom, told me that I I needed to recharge my air
conditioning, at a cost of $129.99. He also told me that I needed a
new oil filter and a battery, or my car wouldn't run without the
battery. My husband is deployed on a peace keeping mission in Kosovo,
with the US Army, so I trusted what the manger told me.
My $40 oil change, when all
said and done, came to over $295. After leaving Jiffy Lub with my
toddler, on the way home, it was obvious that the A/c wasn't working.
It was blowing hot air, when it worked at all. I live less then 15
minutes from this particular Jiffy Lube. Not only did the A/c not
work, but in that short drive, my car stopped, in the middle of an
intersection, twice. Dorhester Road traffic is horrible, so I was in
a panic, especially having my child with me. When I returned home, I
called my husband overseas to discuss my visit to Jiffy Lube. He
stated that the battery we had in it, was less then a year old, and
covered under warranty.
I phoned the manager following
the conversation with my husband and told him about the vehicle
stopping in the intersections, the a/c and what my husband told me
about the battery. He said to bring it back in. Because my older two
children were now home from school, I asked if I could bring it on on
September 1st, the following morning.My husband also called from
Germany to discuss what had happened with the vehicle. On Saturday I
loaded all of my children up to return to Jiffy Lube....on our way
there, my vehicle stopped 5 different times (again, I only live less
then 15 minutes from there!) and was still blowing hot air. After
sitting there for 2 hours, with my children, they stated that they
redid the A/c charge, and couldn't tell me why it keeps stopping.
Something it did NOT do before my visit there on August 31! Tom also
told me that he wasn't authorized to give me my money back on a
$139.99 battery, even though it was under warranty.He stated that I
needed to write an incident report and someone from corporate would
call me in a few days (as of today, September 6th, I have yet to
recieve a call from anyone affiliated with Jiffy Lube). He had no
problem selling me services I didn't need, and doing said service
poorly, but can't authorizea return of my funds?
Since then, I have been a
complete wreck, as anytime I attempt to drive the vehicle, it stalls
out, and its 100 degree's here in Summerville so no a/c with 3 small
children int he car is miserable, as I'm sure you can imagine. With
all of that being said, something needs to be done about my vehicle.
Myself and my husband both feel that I was taken advantage of, and
that this should have never happened. I can NOT be without a vehicle,
especially with my husband deployed. I am prepared to take any action
I need to, to make sure that this wrong, is made right. I want the
money I paid for the battery back, as well as the a/c as it does not
work. I asked if there was a leak in it, and that's why it wasn't
working, and Tom assured me that it had been tested and found no
leak. I absolutely refuse to return with my vehicle to this Jiffy
Lube, as it's obvious that the individuals working there, do not know
how to do their job.
All I needed was an oil
change, and now I'm driving in an unsafe vehicle with my children.
That is unacceptable. Please get back to me via email, or by calling
my home phone, .... I would like immediate action taken to make my
vehicle safe and driveable again. I have had to cancel our travel
plans for the weekend, because of this. I can't even drive it 15
minutes from home, let alone 2 hours. If this problem is not resolved
as soon as possible I will proceed with further action.
[2015]
KC in Gig Harbor, WA Contaminated Fluids
I have been in
a year long battle last August i took my 2000 camero into jiffy lube
in Gig Harbor WA
98329 i paid for an oil change and to check all my fluids....a
week later my car was running funny when i looked down my thermostat
was at 260 i pulled over and when it cooled down i removed my radiator
cap to find my whole radiator full of what looked like mud....i called
and argued with them till the finally agreed to pay for half of my
radiator flush because apparently they mixed green coolant with my
orange and it counter reacted turning it to sludge ...i wasn't happy
but had no money to pay for the whole thing so i went . After they
were done they informed me that my water pump was now leaking i
started to cry and said what now. They said the could refer me to a
good mechanic ....oh but they would pay for my whole radiator flush
...needless to say i was very unhappy I fought and fought with them to
no avail ..so i replaced my water pump then my thermostat and my
radiator was leaking for the last year i have had to put stop leak and
continue adding water and antifreeze and now my radiator cracked down
the side.I called the corporate office and talked to someone who said
they would have Brian call me back from Gig Harbor it has been 3 weeks
and i have called both places several times with no response at all..I
am so fed up it has cost me hundreds for them to check my
fluids.....SO DON'T EVER GO TO JIFFY LUBE...THEY WILL RUIN YOUR CAR
AND THEY WILL NOT HELP YOU FIX IT!!!!!
[2012]
Haley in Olympia, WA Stripped Drain Plug
I have had my 2000 VW GOLF
serviced at Jiffy Lube for my past few oil changes. I had an oil
change on August 18th and I now have an oil leak caused by
a stripped oil drain plug. It was noted that my car had an oil leak
upon arrival and that is the first time I was alerted to an oil leak,
my last two oil changes were completed by Jiffy Lube, at the same
Black Lake location. During the August 18th oil change I
was informed that a replacement plug had been installed and it would
hold fine until my next oil change. I was instructed that I would
need to have it replaced at my auto mechanics, but it was suggested I
wait, because they would need to drain all of the oil before replacing
it, causing me to have to pay for another oil change.
Unfortunately, the temporary
plug was defective and my car was leaking oil. I took it to Gary’s
Olympia Automotive and informed them of the above information. Upon
inspection it was determined that they would need to replace the oil
pan. The mechanics stated that the threading around the oil plugged
had been stripped, which rarely happens, and is caused by over
torqueing during the oil change process. The estimate for this repair
is $423.00 and I am asking that Jiffy Lube take responsibility for the
damage caused by their service department and cover the cost of the
new oil pan. As I need my car for employment purposes, I have
already approved the work to be completed. Should Jiffy Lube find a
lower estimate, I am prepared to accept a payment at that rate.
[2011]
Drew in Monticello, MN Unneeded Service Work
I went to jiffy lube in Monticello MN and they
sold me 700 dollars worth of services I did not need I told my dad and
he said all the services they said I would need or my car would brake
down I will never be back and I will tell every one about how All they
care about is selling a big service to every guest that comes in the
door.....
[2010] Ashley in WI
Overfilled Oil
I went to Jiffy Lube before
my drive from Wisconsin to Florida. During the drive through the
Tennessee mountains you could smell the oil burning off. We stopped
and checked the oil and it was overfilled. We then stopped in Georgia
for 2 days there was a puddle of oil under my car, probably 4 inches
and 1/4 in deep. My dad said to not worry and checked the oil it was
still overfilled. So I drove to Florida. Now I have about 6 piles of
oil on my garage floor. The oil is still at a normal level but I'm
still loosing it. I have never had a problem with an oil change before
like this. It what these people do all day long! There shouldn't be
problems. I want my money back.
[2009]
Frank in Asheville, NC Broke Dipstick
I went to Chammie’s Car
Wash/Jiffy Lube in Asheville (near the Biltmore) on July 26 for an oil
change. When they had finished, I drove two blocks and pulled over to
check the oil level. When I pulled on the dipstick, the handle came
off,leaving the dipstick stuck. I returned to Jiffy Lube, and showed
them the problem. Whoever broke off that dipstick had to know what
they had done. Instead of telling me there was a problem, they tried
to conceal it. This is completely unethical, dishonest, and
unacceptable! They ordered me a new dipstick, and two days later, it
took them an hour to remove the broken dipstick and install the
replacement. The manager apologized and gave me coupons for five free
car washes. Needless to say, I would NEVER patronize Jiffy Lube again!
The funny thing is, I had read about all the problems with Jiffy
Lube, and thought they were isolated incidents, and nothing bad would
happen to my car…wish I had heeded the warnings!
[2008]
Steven in Clackamas, OR Broken Bolt Delays
I went to your "Happy
Vally"station in Clackamas Oregon on the 21 of august this year.While
there,a "tech"showed me cracks on a belt that needed replacement.As I
considered $270 for 15 min. work ,I told them to repace the lower
belt[the worst]and I would deal with the other two[the "courtesy"person
dropped the price 20$as a giveaway to hook me on the sale,70$was
high,but the bottom belt on a 22re engine is a pain to replace.]
All well and good,until the "tech"broke the bolt on the adjusting
screw on the idler arm on my air conditioning.
I had waited nearly an hour
while the belt was changed,and was wondering what the hangup was...
when the manager came in and,in a gruff voice,annoused they had broken
the bolt on my car and were going to get another...I then waited
nearly 20min more,until the manager came out and said they had the
wrong bolt,and that I would have to come back tomorrow to get it
fixed.He did this in a very intimidating manor,as the man is extremely
large,and physically imposing.His manor was "if you don't like it,lump
it...this is how it is."He stated he would call me when he had the
bolt.
As I left,the "tech"told me
they would have the bolt by noon,and to swing by and they would fix it
quickly. When I returned the next day,I waited until 2 pm to
make sure the bolt would be there.It was not,and the attitude of the
person who "greeted"me was "we told you to wait for our call"...I told
him that I had been told to come back at noon....I then explained I
was supposed to be steelhead fishing with my grandchildren at this
time..instead of waited to get my car fixed...His response was
telling..."Its not my problem,and not my fault".As I had my
grandchildren with me,I went to a wait at a movie.I swung by again at
4pm..and the response was even more obnoxious.
It was after 5pm when I was
given the message that the Toyota delivery service had dropped off the
bolt.I arrived at the shop at 645pm and waited another 25 min for the
repairs to be started on my vehicle.
Here is a little
background.I am on vacation from my job as a Radiation Protection
specialist in the nuclear power industry.By doing business with your
firm,I lost nearly a day and 1/2 of my vacation time .[Its a 2hr trip
for me to get to this business location,so my travel time was such I
had to stay in town once I came in to complete this chore].It
seriously disturbed me that the manager of this station used his
physical size to attempt to intimidate me.The treatment,lackadaisical
attitude and overall incompetence of the staff of this station is
breathtaking .I am used to dealing with people who are a little more
serious about what they are doing.
If the people I work with
in the nuke biz were this boneheaded,we would all be glowing.
Not only did they break my car,they stole my vacation time,and killed
a fishing trip I promised my grandkids....Thanks You jiffy lube.I will
ensure every technician,worker,and supervisor I know, knows this story
by heart...
[2007] Tim
in Austin, TX Inspection Problems
I live in
Austin, TX, and have been taking my cars to Jiffy Lube for routine oil
changes and automobile inspections ove the past few years. The
primary location I use is located on Hwy 620 at Lake Creek Blvd. The
week of August 12, 2012, I took my car to this particular Jiffy Lube
for an inspection. I was informed they were out of a certain gas that
is used to perform inspections. They suggested I try another Jiffy
Lube a couple miles down Hwy 620. When we arrived at that Jiffy Lube,
we were told there was a wait of about 45 minutes and they suggested
we come back later. The next day we returmed and were told that one
of the instruments used to perform the inspection was broken.
Today, August
20, I was in downtown Austin and stopped at the Jiffy Lube located at
3401 N Lamar Blvd. They told me it would take about 15 minutes.
After 30 minutes I asked an employee, who I believe was a manager,
when the inspection would be done. He told me my battery cable was
loose and the car just died. He said he was charging the battery. I
found it very odd that a running engine would die because of a loose
battery cable.
Another 15
minutes later I returned and asked how it was coming and told him that
I had to be somewhere else in about 10 minutes. He asked another
employee if he had completed the inspection. The other employee said
he was working on another car and hadn't begun my car. I told the
manager I didn't have time to wait. The manager told the employee to
pull my car out of the garage. The employee just went back to work on
the other car. So, I told him I would pull the car out of the garage
myself. The employee said "okay."
When I got back
home I noticed that the Jiffy Lube staff had kept my insurance card.
How ridiculous!! Interesting, there's a poster in the Jiffy Lube
store that says their service is FAST, FRIENDLY, and INFORMATIVE. Not
even close.
[2006]
Rufat in Austin, TX No Oil Destroys Engine
I had an oil change in
south Lamar blvd in Austin, TX. Juicy Lube technician forgot to make
the oil cap tight and my engine leaked oil little by little and as a
result my engine damaged and now I need a new engine. I called the
district manager called Mike and that irresponsible guy never answered
my calls. There is a corporate manager called Charrol or whatever who
handled my claim and she denied the claim even though I provided her
all the required documents. I am a president of fraternity at my
university and I have meetings with thousands of students every week
and I will do my best to make sure that students don't go to jiffy
lube. If many people stop going there, they might be fair to their
customers.
[2005] Kristen
Wrong Brake Oil
I would like to warn EVERYONE not to take your
car to JIFFY LUBE. I took mine for oil change and they placed an oil
based fluid in my brake system which caused a complete brake failure
resulting in over $2,000 damage. They gave me the run around for two
weeks , left me without a car and put my life in danger as well as my
2 year old and everyone else on the road... Along with their complete
lack of compassion and willingness to work with me in correcting the
issue , They've given me the run around and decided NOT to take
responsibility for what they've done!!! BUYER BEWARE!!!
[2004] Lee
Overcharged Wife
My wife went to jiffy lube
today for an oil change mostly because we are AAA members and get a
discount. When she called me and said she was done and going to finish
her errands I asked how her trip to jiffy lube went. She informed me
she needed an engine filter. I said an air filter? No not that an oil
filter? No. An fuel filter? No she said an engine filter. Basically
they charged my wife 70 bucks for an air filter that the dealer sales
for 21. Bucks. So my discounted oil change cost $123 bucks. They also
charged her 5 bucks to add anti freeze. Thanks jiffy lube!!! You will
never see my car again.
[2003] Kenton in Redding, CA Stripped
Oil Pan Threads
2 months ago
[June 2012] I got my oil changed at one of your service station
(905
Hartnell Avenue, Redding, CA). I just went to get my oil changed
today at Big O Tires and I now have to replace my whole oil pan
because your workers over tightened the nut on the oil pan and
stripped the threads (I had the Big O worker show me). This is going
to cost me $400 simply because your workers were irresponsible and
rushed there work. I would like compensation for this. Please get
back to me ASAP.
[2002]
Jessica in Sandy, UT Differential
Destroyed
On 6/26/12 I
brought my 2003 Jeep Rubicon during my lunch hour to the Jiffy Lube
Store #2007 (10620 S 700 E,Sandy UT
84070) for safety/IM and standard fluid level checks. Shortly
accepting the Jeep a service person came in and showed me the old
differential plug and recommended replacement. I agreed to the
differential service. After an 1 ½ hours I saw one of the service men
pulled the Jeep out of the bay and proceeded to drive the jeep forward
and backward lengths of 5-10 feet several times.
The store
manager (Josh) then called me over to receive the vehicle noting the
only concern is that my inspection had failed due to oversized tire
extending beyond the fender flare. He walked me over to my Jeep and as
I got in I immediately noticed that the dashboard rear locker light
was flashing. I checked that the vehicle was in 2 wheel high knowing
that the lockers cannot be engaged unless in 4 wheel low and
immediately voiced my concern to Josh who stated “I do now know why
the light is on, maybe someone bumped the button”. I told him that I
could not drive the vehicle with a rear locker engaged as it was not
safe and could cause mechanical damage. He responded with “I am not a
Jeep guy” claiming they had “not touched that part”. I corrected him
stating that they had serviced the differential and that is where the
lockers are housed. He then stated he would give me his card “in case
anything goes wrong”. He returned with his card with his mechanics
number handwritten on the back.
Josh did a visible inspection
and informed me there was nothing more they could do and feeling there
was no other choice I proceed to leave and upon leaving the Jeep’s
tires made a chirping sound as I turned out of the parking lot onto
the road. I then drove the vehicle less than 1 mile and under 20 miles
per hour to return to work. When I turned into my work parking lot I
heard very loud metal popping sounds and tires screeching, co-workers
ran to the Jeep and exclaimed that it sounded like the axle was
breaking in the rear. I immediately called Josh and he said he would
come over. When Josh called me 15 minutes later and said he thought
the rear end was blown and stated he would take care of the problem
and had the vehicle towed to Precision Auto for repair.
The next morning I called
Precision Auto and spoke with Craig who knew of the situation and
assured me that Jiffy Lube sends many of their “oops” and they are
quick to take care of the cost and repair. Almost two weeks later of
no word from Jiffy Lube, on 08/06 Josh informed the the Jeep would be
ready that day or the following.
On 08/07 I called Precision
Auto to get a detailed list of the work that had been done and
received a return voice mail from Craig stating that it had been taken
to Rollover Motorsports who verified the rear locker had failed, due
to “it happens all the time” and that Jiffy Lube could not have done
anything to cause it. I was informed that I was now responsible for
the over $2500 cost of repair. Contacting Josh later that evening he
confirmed I would have to pay to fix their mistake.
Experts have documented that a
common cause of locker failure in a Dana 44 Jeep Rubicon can be
attributed to over tightening the differential fill plug or using the
incorrect size as there is minimal clearance distance between the plug
magnet and the locker mechanism within the differential. The error of
overtightening can cause locker to be engaged, causing the locker
light notification to come on when in 2 wheel high (impossible under
normal conditions). Worse case scenario being total destruction of the
lockers requiring complete replacement of the rear end resulting in
thousands of dollars in repair.
I am requesting the entire
rear assembly is replaced with a new factory part. Craig stated this
part is $1800 in cost and Larry H Miller Jeep Dealership can order and
have it within 1 business day. Craig also said there is a 7 hour labor
charge to install, I want all the labor and installation cost paid for
at a Jeep Certified Dealership or Teraflex (Jeep Specialty service
shot) those with a B or better BBB rating. Also any additional cost
necessary to install and repair the Jeep should be covered (bearings,
rear dif. oil, etc.) I want the install and part warrantied to the
full extent possible.
I want a refund for the
defective Jiffy Lube service that caused the damage to the rear
lockers of my 2003 Jeep Wrangler Rubicon totaling $270.06 charged on
my American Express.
I was also supposed to be
given a rental vehicle for the 2 weeks in which Precision Auto had the
Jeep, I was not given any rental nor compensation.
Settlement:
Please go ahead and close out this case, we are going to be paying to
have repairs done @ Precision Auto and the customer is fine with that.
We will also be reimbursing her for the service.
[2001]
Robert in Fort Wayne, IN Watch What
They Do
My
name is Robert and I live in the Fort Wayne Indiana area. I was
reading these complaints and decided that I too need to chime in. I
understand automotive maintenance and care, and I keep tabs pretty
close on those things. This incident took place about 5 years ago so
I don’t recall people’s names anymore, but I took one of my cars into
Jiffy Lube on South Bend Dr. right off of Jefferson Blvd because they
quoted me a price over the phone for Mobil 1 oil change that was less
expensive then Wal-Mart which is where I normally took my cars.
Everyone was quite friendly and simply told me to wait while they
complete the change. About 5 minutes go by and the tech comes in
saying I needed a few things, my air filter was dirty, the
transmission oil was brownish red, and the wipers were due to be
changed; they then showed me the air filter and the trans oil...and
that’s where I got a bit upset, you see I had replaced the air filter
about 3 months prior and there was no way that filter would be dirty
like they showed in 3 months because the last filter was in for 2
years and it looked cleaner then the one they showed me. So I started
to walk out into the bay to look at my car and they told me I couldn’t
because of liability reasons, but from the outside I could tell they
hadn’t even opened the air filter box!
Evidently they took an old filter from another vehicle and tried to
pass it off as mine!! I also knew from 3 months before that my trans
fluid was clean because it was changed about 9 months prior to me
checking it which meant the oil was only a year old. Where they got
the dirty oil from I’m not sure. The wipers were questionable which
I knew that fact. I told them at that point to forget the oil change
but they informed me they had already drained the oil, so I was stuck
paying them for their service, which I did pay for it of course but
refused any other work. When this happened I stepped outside to watch
them to make sure they put Mobil 1 oil in, because I had feeling if
they could get away with it they would dump some other crap in and
sell it as Mobil 1. Then then had me sign a work order that listed
the items that needed to be done saying that I refused to do the work,
hinting at releasing them from any liability which I didn’t care.
Unlike others, when they pulled the car out of the bay I checked the
trans fluid it looked nothing like what they showed me, I then checked
to make sure the oil was in the engine, there were no leaks, and my
dipsticks and radiator cap were secured. But I learned something, I
will never go back to Jiffy Lube, I got the district managers name and
filed a complaint by e-mail but never heard anything back, which
didn’t surprise me. So I now go back to Wal-Mart...but even there
it’s extremely wise
that you watch to make sure they put the oil in you requested by
watching them, then check to make sure there are no leaks and all caps
and dipsticks are securely in place, because they do tend to forget
stuff, all one has to do is look at the driveway going out and you’ll
see past major oil leaks where they forgot the oil plug! Even though
they will pay for an engine replacement IF the vehicle has less then
100k miles, but it’s a major hassle to get that engine paid for by
Wal-Mart or anyone else for that matter. But at least Wal-Mart won’t
try to sell you a bunch of crap you don’t need.
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