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[1175] Carrie
in Gilbert, AZ Small Problem
I want to say not all experiences are bad at
Jiffy Lube.. I live in Gilbert Arizona and I did have a small problem
with a service that I had. I contacted the main office of the
Franchisee of this particular center and I was contacted immediately
by the Area manager, Tim, and he took care of me like I was very
special. He even called a few days late to make sure everything was
ok. I appreciate service like that and I will go back to one of is
centers only.
[1174] Nicholas in Las Vegas, NV
Witnessed Drug Transactions
A few days ago, I was at your Jiffy
Lube shop located on Durango & Flamingo in Las Vegas, NV.
I was waiting in line to get my oil changed when I witnessed on more
than one occasion a group of cars coming in one by one, not for
service, but for what appeared to be drug activity. The selling of
narcotics. I thought I may have been wrong, but I got out of my
vehicle when still another car drove into the parking area where I
overheard and saw with my own eyes a drug transaction. I am 48 years
old, born and raised in Chicago and know damn well what a drug
transaction is. I was appalled to say the least. Do you people know
what is going on at this facility? I refuse to be a part of it and I
left soon after. I suggest that Jiffy Lube conduct some sort of
investigation and put a stop to this activity before it gets further
out of hand. In my observation I found out that the provider of the
drugs, the person who went out and met each and every car, was named
Andrew, no last name. Also, it seemed to me that the manager who's
name I did not get was allowing this to happen. He was in full view of
all activity, the going back and forth to numerous cars, and seemed
unconcerned. The reason why I'm telling you this is that I don't want
my kids to have this sort of activity around them. I'm sure you
understand. The ball is in your court. I will be checking
periodically at this facility in the future to see if this issue has
been addressed. If not, I will seek other legal alternatives.
[1173] Hallie in Costa Mesa, CA No Oil
Destroyed Engine
I got my 'oil changed' at a location in Costa
Mesa, California. They forgot to put oil in the engine and as I drove
away the oil pressure light came on, malfunction light and check
engine light all came on. As I made a u-turn to go back to the Jiffy
Lube in question, my car just died. (It was fine before and only has
48k miles on it). I turned it back on and went back to Jiffy Lube
where they have me a lovely excuse of a 'defective gasket'. I
immediately called the dealership and went there only to be here a
week later with a car in the shop with $5k in damages and I keep
getting the run around from the west coast franchise manager.
[1172] Paul in Worcester, MA Saves Time
But Not Money
I used to have my oil changed at JL several times a year on two
different cars. One of my cars’ has (10) front-end grease fittings.
During the summer of 2007, I learned the pitman arm failed. The pitman
arm directly connects the steering box to the center link, which
(through a series of parts) moves your front wheels. It is not a
high-wear item, since it SHOULD be greased during a DECENT oil change
service. Later that year, I had a look because I do some of my own
work. I assumed JL was doing their job. Surprise! JL was NOT greasing
the fittings. I also discovered ALL steering parts were failing
because they lacked grease, which subsequently, explains why another
part (center link or drag link) failed in just two seasons (6 to 8
thousand miles) of driving.
Immediately following my LAST oil change, I
carefully inspected ALL grease fittings in question. As it turns out,
some JL employees are clearly NOT adding grease. I pumped my own
grease in - anywhere from two to three squeezes into at least SIX of
the TEN fittings. It had me baffled at first because as I inspected
each fitting, I noticed only a “SPOT” of new grease, BUT NO OTHER
EVIDENCE OF GREASE! In other words, they’re NOT DOING THEIR JOB! As
further proof of incompetence, I reviewed old JL service receipts, and
the number of grease fittings would change from between 5 and 10 on
the same car over several years! Sure JL saves people time. But, they
also cost many people money on replacement parts that would last a lot
longer if they knew how to grease these important fittings properly on
their customer’s cars! They’ll fool me no more!
[1171]
Vivian in NC Policy Not In Writing
I took my car into Jiffy Lube for an oil change
on a Sunday afternoon. The technician stripped the oil pan & plug
and replaced it with a larger plug. He then told me to take it to the
dealership on Monday to get it fixed because it might leak. Per the
dealership, the damage is too great to be fixed, it must be replaced.
I completed an incident report, talked to the store manager and the
district customer service manger. The district manager told me that
because they had only serviced my car once in the past and because the
oil pan was considered a wear item that Jiffy Lube would only pay for
half the repair. I asked the manager to send the written policy. He
informed me that there was no written policy but he would only pay for
half, it as my decision to take it or not. I then asked that he put
our conversation in writing and send it along with the check. He told
me that he would not put our conversation in writing because it was
not policy. I am currently waiting for the check as well as a phone
call from his manager. I am very dissatisfied with the service
from Jiffy Lube's technicians and it's customer service department.
I WILL NEVER, EVER GO BACK TO JIFFY LUBE NOR
WILL I RECOMMEND IT TO ANYONE !!
[1170] Joe
Incorrect Filter Installation
JL replaced the cabin air filter (CAF) in my car.
Afterwards, when I set the fan speed to 3 or 4 (4 being the highest
speed), the fan made a rattling noise that sounded like the new CAF
was loose (too small?) I took the car to the dealership to have them
look at it and they said the CAF was installed incorrectly and caused
debris to get into the blower. I'm now out nearly $180 (not including
my time). I am seeking a refund from JL (Houston). Their local manager
called me and stated he did not believe it was JLs problem. He stated
they always test the fans after installing the CAF. I said it did not
state that on my bill. He stated that the bill did not state that the
test was NOT done! Nice...I'm done with JL. I will pursue in small
claims if I can find the time.
[1169] Jake Bogus Cabin Filter Charge
A month ago my fiancee took my Toyota pickup
in to get the $24 oil change they advertise on the big sign out
front. Not knowing any better, she let the guys convince her that my
truck didn't qualify because "its a 4x4 and takes more oil." Well its
a 22-RE motor, a little 4 cylinder that is the same as in a Toyota
sedan of the same year. Totally bogus claim on their part. Then they
break the radiator cap checking the coolant, and tell her it was
already broken and needed replacement. $85 later I have my truck
back, with 4 quarts of cheap oil and a $5 filter.
Today I bring our 2003 Corolla in, and of
course they start going through the whole car, insisting that several
things need to be done right away at extra charge. They show me the
filthy cabin air filter, and tell me 'its the dirtiest we've ever
seen.' In a moment of weakness, I finally just say "whatever, go
ahead and replace it." This is a $10 part at NAPA....I go to the
register when they are done, they've charged me $50 to replace the $10
filter. I just about had an aneurysm when I saw that, and they
refused to uninstall it. I should have asked in advance the price I
know, but I never guessed they'd charge me $40 for literally less than
a minute of work.
[1168]
Donna Overcharged
I normally go to the same Jiffy Lube; however
this time, I was not told that any filters were replaced, and I did
not have the tires rotated. They did vacuum the floors and clean the
windows, but for just an oil change with 5 quarts of oil, my bill
should not have been $67.61. My dad is a mechanic, and told me I was
so overcharged, and I should have taken my vehicle to the local Ford
dealership - they would have cost less than $30! I am so dissapointed
in this company, and I plan to make a formal complaint with the owner.
I will NEVER go back to them again, and I will start taking my car to
the dealership (one that I know well and trust)!
[1167] Sam
Incomplete Work
I recently had an
oil change/air filter change at Jiffy lube. The following was not
done: 1) windshield washer fluid was not checked or filled. 2) tire
pressure was not checked. 3) interior was not vacuumed. 4) one of
two clamps that hold the air filter cover in place was unhinged. The
engine oil and air filter were changed. i don't know if the oil
filter was changed.
[1166] Employee in
Michigan
As a
current Jiffy lube manager myself I am appalled by these
complaints from across the country. Jiffy lube has an
excellent training program but the problem is if a manager
is lazy and does not follow through it does not matter
how good the program is. Also people get promoted for
their sales skills alone nothing else matters. A good
salesperson does not equal a good manager. My shop is
in SE Michigan and there are only 4 or 5 complaints from
Michigan and none from our franchise. Why? Because we
train our employees very well and take pride in our work.
And we do not have sell sell sell we have a pretty low
sales goal compared to other shops for example Uncle Ed's
has a $75.00 ticket goal compared to our $50-55 goal. All
Jiffy lubes are not bad.
[1165]
Larry in Renton, WA Forgot To Replace Oil
this happened a
few years ago and I got screwed. I had a toyota celica
2001 which I took great care of. I started doing my oil
changes there due to its location closer to my house than
the dealership. I noticed it would get more and more
expensive as I went there. things started to get fishy
when my oil light would appear 2 months in to the oil
change. this car had 67k in 2007. another incident they
left a huge flathead near my car batter I noticed my hood
not closed all the way lifted it up and the oil cap was
real loose. to make a long story short my sister needed to
borrow my car so I went and got a fresh oil change. lent
it to her and the motor siezed on her 2 weeks later. the
mechanic said no oil. then had to replace my motor and the
car never felt the same since.
[1164]
Jason in Encinias, CA Forgot To Replace
Oil
The Encinias Jiffy Lube - 221
El Camino Real, Encinitas CA, managed by Scott Eckles - is refusing to
pay for the damage that they did to my car. They did not put enough
oil into it during an oil change, and as a result the engine needs to
be replaced. The service manager at my dealer examined the engine,
along with a Magoo's representative sent by the Jiffy Lube manager,
and both agreed that the engine seized due to lack of lubricant; there
were no defects in the engine, nothing that would have caused the oil
to leak. To further compound the issue, Mr. Eckles has refused to
share a copy of the Magoo's report with me. I have called the
franchise management group - the Heartland Group in Omaha, Nebraska
(800-417-233-7308, for anyone else who may have had issues with this
location). The person I spoke with told me that he would ask Mr.
Eckles to send me the report. We are filing a consumer fraud complaint
with the local DA's office, we have contacted local media outlets to
see if there had been any other complaints against this particular
location, and we're getting a lawyer and would appreciate any local
references.
[1163]
Marianne in Atlanta, GA Overcharged
Attached is a copy of my receipt for a basic oil change. I was charged
$56.21 for a basic oil change on my ford truck it is only 4 cylinders.
When I spoke to Mike at 800.345.8237 he said I was charged this amount
because they vacuumed my truck, which was incorrect because they only
vacuumed the drivers side and not the whole truck. I was never told
prior to the job that it would cost me close to $60 for an oil change.
When I questioned the service person she said the price was because I
ordered the truck oil, and I pointed out that the oil was only a
charge of $15, so she told me to complain to Headquarters.
According to the receipt the labor should have been $16 and the oil
charge should be $15 this does not total $56.21. In
researching on how to contact Jiffy Lube HQ I filed a complaint with
http://www.consumeraffairs.com/automotive/jiffy_lube_damage.html
I
have also filed a complaint with Clark Howard in Atlanta and the
Better Business Bureau. In addition to the parts charge on my
receipt notice the $2.22 on the tax, why is this so low for a bill of
56.21?
Believe me I am very upset, in addition to struggling with gas prices,
food prices, now I am being scammed by Jiffy lube for going in to get
a simple oil change.
[1162] Marc
Charges Without Approval
Brought in my car for an oil change. I was told by technician that I
needed a new serpentine belt, new bulbs for license plate area, wiper
blades and a coolant top off. Other services were offered and I
declined.
After arriving home, I inspected the invoice and found that the belt
was not replaced (the technician said there were many cracks in it).
Instead, a received "aquapel applicator," which I did not ask for
($14.99), and BEF coupon books, whatever that is, for another $5. The
serpentine belt would have been $69.99, so my total bill was less than
expect, but why were the changes made without my approval? Am I still
driving around with a cracked serpentine belt? Was a mistake made in
the invoice? Who knows?
I've had problems in the past with Jiffy Lube in the past (saying that
I need a particular service when it had been performed on the last
visit, with the technician suddenly saying, "Oh yeah, you're right."),
so my confidence level with the company is now at an all-time low.
Can anyone give me a reason as to why I would use Jiffy Lube in the
future, and that I should trust their technicians to perform the
necessary work to my car?
[1161]
Ernest Do-It-Yourself Saves Headaches
I drive a 2003 Subaru Impreza
WRX with 60,000 miles. When I first purchased the car used @ 48,000
miles I changed the oil myself to get some fresh full synthetic oil
into the car. I have changed oil on many different cars ie, Olds
Cutlass Supreme, Mitsubishi Eclipse, Honda Civic, Acura Integra, etc.
Nothing new to me at all. The first oil change I performed myself
went smoothly, oil drain plug came right out and went back in smoothly
with a new gasket.
During the summer months I was extremely busy with work/school and
thats when I do most of my driving so I took my car into Jiffy Lube in
early May for a full synthetic oil change. They performed the first
oil change fine, so I went back again in early June for another oil
change. Of course they tried to up sell me to get my differentials
done by them, etc. I declined and went on my way. During late summer
I needed to perform maintenance and figured why not get some fresh oil
in there as well.. . . .
As soon as I got under my car and tried to torque off the drain plug I
knew there was a problem. It was WAY too tight. After a few huffs
and puffs the drain plug loosened up a bit and I was able to get it
out. Immediately I noticed that there wasn't a gasket on the OEM
drain plug, I searched everywhere and I couldn't find the gasket.
This was an indication that Jiffy Lube failed to put a fresh gasket
when they replaced the oil which typically means to compensate for the
lack of the gasket they would over-torque the plug to prevent leaks.
Anyhow I continued with the oil change, I added a fresh OEM gasket to
the drain plug and proceeded to thread it into the hole. But it never
got tight. . .it just keeps spinning over and over and over again. I
first thought/hoped that maybe the OEM plug was screwed up somehow so
I got a replacement with the same results. I've tried 4 different
kinds/brands of plugs and gaskets and none of them can stop the oil
leaking from the oil pan. I took a flashlight to the pan and indeed
the threads inside of the oil pan are stripped from Jiffy Lube over
torquing the drain plug. I can see where the threads are deformed
from the OEM drain plug being forced into place.
I just contacted 1-800-741-LUBE to see what my options are if any on
getting reimbursed for their screw up. I don't know where to go from
here, I checked some prices out and the oil pan is going to cost me
about 80 bucks shipped, then I'd have to go through the pain of the
install which I don't really want to do which would cost about another
200 bucks for labor. Hopefully Jiffy Lube can provide some sort of
solution to their mess.
To everyone out there, if you feel comfortable just do the maintenance
yourself or have a friend teach you. It can save you a lot of
headaches down the road.
[1160]
Employee Felons & Poor Workmanship
Hi, I was an assistant manager
at a Heartland owned Jiffy Lube for about a month. A month was all it
took for me to realize I did not want to work there anymore.
Our ticket average goal was 70 dollars. This is how much money the
district manager wanted us to get PER CAR. With constant 21.99 and
24.99 oil change specials, this goal seemed unreasonable but we still
managed to do it. How did we manage this? Its simple. You take an
experienced employee there who is good at lying and bending the truth,
and you let them sell products at the customer review. Selling
customers services they didn't need, dipping the coolant tester into
windshield washer fluid before taking a real reading, sticking the oil
or transmission dipstick into the USED oil catch pan were just some
ways to convince customers they needed services.
Why was this done?
Its simple. If we didn't meet ticket average, the DM was on the phone
calling every hour threatening our jobs. Also, if our labor rate was
too high, we would clock out just to make the numbers look better
while we worked for free. We would have rather worked for free for an
hour, than been fired/yelled at for the numbers looking "bad". Oh the
employees. Don't get me started. ALmost everyone that works at Jiffy
Lube is a felon or has a criminal record. I have had no less than 4
sheriffs show up asking if we knew the whereabouts of previous
employees. Most of the employees I worked with had some sort of
record, ranging from theft to drug charges. What does this have to do
with them performing an oil change on your car? If the oil filter is
too hard to get to, they don't do it. If the drain plug is stripped,
they put it back in with vise grips and if its not leaking too bad,
they send the customer on their merry way. Fuel filters? I've seen
no less than 10 fuel lines be broken, only to have them patched up
with injector hose and some hose clamp to a universal fit filter. If
it gets the customer out of the store without the car stalling/leaking
noticable amounts of fluid, then its fine in the books of jiffy lube.
I've seen cars come back for service with their history stating it was
done at OUR SHOP, and the drain plugs were stripped, screws/clamps
missing on the air cleaner, loose oil filters, tools left under the
hood......
There is so much other crap that I could list if I could just remember
it. Maybe I will make another post soon.
[1159] Josh in PA
Theft
On August 17th, 2008, I took
my car, a yellow 1991 Buick Century that my grandfather had given me,
to Jiffy Lube for an oil change, as it is conviently located a few
blocks from my respective employer and I didn't have the time in
between work and a busy home life to do it myself. Let me tell you, I
should've. I knew something suspicious was going on as soon as I went
inside to wait as my car was serviced, because I was occasionally
watching the employees through the glass window inside the waiting
room, and every time I did, they were looking at me and as soon as my
eyes met theirs, they immediately looked away and pretended I was not
there, as if they had ALREADY done something wrong and were worried
that I would see and find out. A short while later, my car was
returned, and I thanked them and drove home. Not even fifteen minutes
later, as I had stopped at a nearby fast food resteraunt to grab a
bite to eat, I noticed my change cup was completely empty, and I usua
lly keep about twenty dollars in it for food and gas. Those assholes
robbed me blind, and to rub salt in the wounds, when they checked my
tires, I found out later that they had actually let more air out to
try to scam me into coming back. HA! I went right back and asked to
speak with the manager, and he basically called me a liar and told me
to leave the premisis. Customer service at its best, huh? I thought
about going to the police, but that would be making a mountain out of
a molehill, in all seriousness. However, I'd reccomend taking anything
of value out of your car when or IF you go and watching the employees
work at all times. It cost me, so take my advice and don't let these
people screw you.
[1158] Albert
Costs Too Much
I have been a customer at
the Jiffy Lube here in town for about 5 years, and have a problem I
would like to bring to your attention. On Sept 24th 2008 I went
in for my usual oil change.
It was suggested to me that
My car a 2003 Ford Focus was due for a new fuel filter.It had 42000
miles on it. I told them to do it. I was charge $55.99 to have
this done. I thought that this was a lot of money for a fuel filter so
I checked the price of one at the local parts store.
It was $13.80 that means I
was charged more than $40.00 to put it in. Now I wasn't in there for
longer than it takes to normally just change the oil, which was about
20 minutes, so thats a lot of money for a little bit of time.
I WANT YOU TO KNOW THAT I'M
NOT HAPPY WITH THIS. NOBODY WANTS TO BE TAKEN ADVANTAGE OF. NOW
I DON'T KNOW WHAT YOU CAN DO ABOUT THIS BUT IF I DON'T GET A LOGICAL
EXPLANATION OF THIS JIFFY LUBE WILL NEVER SEE ME AGAIN...
[1157] Victim
Forgot Oil Filter
Raising prices faster than
the competition, trying to sell services beyond what I want, letting
more air out of my tires while checking tire pressure then we started
with, poorly trained personel, twice in 15 months missing the oil
filter as the vehicle was moved out of the bay, and a bent auto hood
closed without first removing the virtical holding rod...JUST FOR
STARTERS.
[1156]
Employee in Ottawa, IL Fired For Wrong
Pants
I WAS THE
ASSISTANT MANAGER AT THE JIFFY LUBE IN OTTAWA, IL AND HAD BEEN THERE
FOR ABOUT 4 MONTHS PRIOR TO BECOMING PREGNANT. SO OF COURSE I WAS
GROWING BIGGER AND BIGGER AS TIME WENT ON. WELL EVENTUALLY I COULD NO
LONGER FIT INTO MY PANTS SO I ASKED MY MANAGER, SEAN IF HE COULD GET
ME SOME MATERNITY PANTS THROUGH THE COMPANY WE GOT OUR UNIFORMS FROM
AND HE REFUSED SO I WORE A PAIR OF BLACK SWEATS WHICH WAS ABOUT THE
ONLY THING THAT FIT ME AT THE TIME AND HE SAID THAT I HAD TO GO HOME
AND CHANGE AND I TOLD HIM THAT I COULDN'T BECAUSE I COULDN'T FIT INTO
MY WORK PANTS AND I HAD NO OTHER PANTS THAT FIT ME AT HOME. SO HE
DECIDED TO TELL ME THAT I WAS FIRED. THAT WAS 10 MONTHS DOWN THE
DRAIN. THEN WHEN I WENT TO COLLECT UNEMPLOYMENT THEY TOLD THE
UNEMPLOYMENT AGENCY THAT I HAD JUST WALKED OUT AND QUIT AND THAT THEY
NEVER FIRED ME! YEAH WHAT A GREAT COMPANY TO WORK FOR! I WOULDN'T
TAKE MY CAR THERE IF MY LIFE DEPENDED ON IT!
[1155]
Nick in Sunnyvalle, CA Overfilled
Crankcase
I had my car, a Toyota Prius,
serviced by Jiffy Lube #295 in Sunnyvale, CA. They overfilled the
crankcase. Some time later my car stalled on the freeway. I managed
to restart it and limped into the closest Toyota dealer and was told
that the problem was due to overfilling the crankcase. It cost me
over $200. I contacted Jiffy Lube in Houston, the headquarters. I
was told to submit a claim, documenting the cost for repairing the
car. There was no response. During the next three months I wrote
three additional letters, one certified. To that letter I got a
recording on my answering machine, asking me to resubmit the Toyota
repair bill. I did, but still no response. I called the number for
claims in Houston 10 times during the following several months. Each
time I was told that Jeff, the person handling my case, was
unavailable and to leave a message on his answering machine asking to
call me back. I never received a call. I contacted the CA Bureau of
Automotive Repair and will file a complaint with them.
[1154] Craig in N. Myrtle Beach, SC
Sealer Around Drain Plug
I'm Writing to
inform you of an experience I had at one of your stores in N Myrtle
Beach S.C. It started in August when an employee performed a
procedure, I had never seen or heard of before, in order to put sealer
around the drain plug without letting any oil drain out.
To make a very
long story short I am just letting you know that my car was damaged by
the store but they are taking care of me and my car so I am so far
very pleased with the projected outcome of my situation. I will
continue to use the store for all of our vehicles oil changes and let
anyone that askes me know that Jiffy Lube stands behind their work and
takes care of their costomers.
[1153] Dave in Worcester, MA Not Enough
Transmission Fluid
I went to jiffy lube on park
in Worcester, MA . Mike the manager up-solded me on a transmission
flush – I went for it because I am giving my 2001 Nissan Maxima to my
son (who is 16 now). Almost immediately the transmission started
acting up – They never put enough transmission fluid in. Also the
dipstick for the oil was out 5 inches and within 2 weeks a cylinder
coil went. Jiffy Lube should be held liable for service like this.
[1152] Jesse
in Chapel Hill, NC More Lies
I went to Jiffy
Lube in Chapel Hill, N.C. recently. First, my air filter was brought
to me with twigs and trash on it and I was advised to change it. The
filter was new 3,000 miles ago and I can only guess how the twigs and
trash got on it. Secondly, it was “strongly advised” that my tires be
rotated because “the car has 61,000 miles”. I inquired what the
mileage has to do with tires that were purchased 12,000 miles ago and
were rotated yesterday. I got only a deer in the headlights look.
When I paid my bill, I was charged extra for a filter and extra oil
because “it is a turbo”. The car is not a turbo. When I got home, I
looked at the engine and all three brackets that hold the air filter
cover were not hooked. Incredible. I will never go to Jiffy Lube
again.
[1151] Ace
Their Fault
Jiffy lube
messed up my car. They told me they would pay for the damages if the
mechanic said they were at fault and they didn’t. I had to pay $600
out of my own pocket for something they messed up which was their
fault. Please help me get my money before I have to take this
situation to the courts.
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