What's Wrong At Jiffy Lube?

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Personal Experiences:  Indexed by State
The higher the identification number, the more recent the unedited and unverified experience.

[600] Jack in Atwater, CA  Poor Help

Im a busy business owner have to be open by 9 AM (  I pull into the Jiffy Lube talk to the Guy he says hey your the first coustomer of the day pull around the back.) I get back into my car.The screaching of tires takes me by surprise  Im second in line but what really gets me pissed is this moron says its first comes first served. Of course I left this Jiffy Lube it is in Atwater California and I recommend no one use it!!! The help under the influence and hung over and totally rude!!!Renember this is the station on five corners in Atwater Ca advoid it if you dont want your day ruined.

[599]  Victim  Do Not Call

the store where i got my oil  changed was fine .but if they keep calling me vafter ill go some place elsae

[598] John  Bad Disclaimer

Last fall I went to Jiffy Lube because they were running a promotion where I was promised to receive a coupon for a free Signature Service oil change with my purchase of the same.  I had my oil changed, then followed the directions sending the documentation in to Jiffy Lube.  To date I have not received a coupon.  Earlier this month I saw lots of advertising for the same promotion and contacted Jiffy Lube about the status of my coupon from 6 months ago.  I was told that they confirmed mailing out the coupon in November, and since their disclaimer states they are not responsible for misdirected mail I am out of luck!  So someone else likely got the coupon I paid for (if it was truly ever sent) and I lose.  I voiced my opinion that this is a poor policy as they could legally hide behind it for most every coupon submitted for.  The representative agreed, but said no matter how many times she expressed her dissatisfaction with the policy she is told by corporate to use the disclaimer.  I was told she would pass on my disappointment, but 10-days later I have no response.  I know I'm only one person, but I've made my last trip to Jiffy Lube.  That's a shame as they offer a lot of needed services that one can have performed quickly.

[597] Sergio  Just Sue

My vehicle did not have the oil filter properly placed after service. The engine seized due to no oil in the engine. After 2 months of negotiations the consumer agrees to allow Jiffy to bring automobile back to its original state. Vehicle specs 2004 with 65000.00 mint miles. Car returned to me with engine smoking at idle and steering wheel sideways. Dealership not allowed to repair auto to manufacturers specs but instead Jiffy lube customer care team specs. Dealer revealed to me they even tried to add oil to engine and start and return with no probelms found. I am actively know seeking Legal counsel to sue. They force repair facilities to adhere to there cutcorners tactics and deliver zero results. Replacement engine defective. Breach of repair settlement waiver by Jiffy lube. Don't settle with them its worthless results. Just sue. 

[596] Fredia in Las Vegas, NV   Leaking Filter

I went to Jiffy Lube here in Las Vegas in 2005.  Shortly after my oil change,  I noticed a build up of heavy oil spots in my garage.  I looked under my car and it was definitely leaking.  Not having this problem before Jiffy lube...I knew the leak was due to their employee negligence, and their absolute dishonesty..and lack of professionalism. Even worse, these employees have no regards to work ethics or moral standards. Making easy money on a customer's hard working expense...makes me so damn mad and  I will never take my car to any Jiffy Lube as long as I own a car. (Nor will any of my family members). I have discussed this with many co-workers, and ironically most of them have had a terrible and dishonest experience with Jiffy Lube.

[595] Carlos in Hazel Dell, WA   Did Not Listen

I was in the Hazel Dell Jiffy Lube and asked them specifically not to pull the air filter. They did and I blew it off. I left the shop and realized that my car was idling rough and running poorly. I pulled over and saw that the Jiffy Lube had broken the hose that attaches to air filter housing. I immediately took it back to them and spoke to the manager, Ken. He told he would fix it. I said that I specifically asked him not to pull the air filter and he said, "There, I fixed it, now get the @#$% out of my shop."  I was hurt and appalled by the lack of professionalism. I am going to Oil Can Henry's from now on. And so are my friends.
Sincerely,
C. (A member of the City Council)

[594] Randy in Ottawa, IL   False Advertising

2006 Hyundai Sonata.  I was overcharged at the Ottawa, IL Jiffy Lube.   They had a sign outside for Managers Special of $19.99 plus tax.  I asked the guys as they pulled my car in if the special applied today towards my car.  Yes they said.   When I went to pay it was $39.90.   I said what about the managers special, and they said I forgot to apply the discount.  This brought the bill to $33.50.   I said this is still not the $19.99 special as advertised.     They said I used 6.2 Quarts of oil and limit is 6 quarts.  I also have a top paper oil filter which is $7 more.  This is FALSE advertising.   I will never go back their again.

[593] Dawn in Flagstaff, AZ  Bad Treatment

[592] Frankie in Reno, NV  Wrong Oil

I was in Sparks or Reno, NV.  Went to a Jiffy Lube and I told them up front, that I did not want PENNZOIL.  While their service writer tried to distract me, I heard the pressure gun going for Pennzoil.  They only had QS in cans.  I was so angry, I just left.  I would NEVER go back.  Sorry scumsuckers.

[591] Tami in Longview, WA   Ripped Off

[590] Joshua  Employee

[589] Rachell in Forest Lake, MN   Bad Treatment

I am writing this to show my total dissatisfaction with the service (or lack thereof) I recieved on May 1, 2007. from The Jiffy Lube #3080, in Forest Lake, Minnesota. I had brought my 1997 Mazda MPV in the previous day (4-30-07) for a simple oil change, and the nightmare began. When I was on my way home, I noticed a burning oil smell and thought I would check the oil level. The first thing I noticed was that the dipstick was not pushed all the way in and the oil level was high. My husband checked it when he got home and also saw that it was about a half an inch above the full mark. He looked at the invoice and noticed that the staff had put in 5.3 quarts.

In the manual for the 3.0 liter engine it specifies 4.8 quarts. I called the next morning, after having to cancel a trip, which was the reason for the oil change in the first place, and was told that I was probably wrong (and in a rather rude manner at that) but that I could bring it in.

I drove 50 miles (round trip) and when I arrived I showed the attendant my receipt which stated that they had put in 5.3 Quarts, he informed me that they "don't make mistakes." He began to imply that I was lying and had put more oil in myself, to get the high reading, to which I said, "so you're saying I put extra oil in?" He responded "I am not SAYING anything", as if to say I was lying. I asked if I could see the manager, to which he said with a grin, "You're looking at him". So then I proceeded to tell him about what happened the day before with having the oil smell, and the dipstick not being all the way in, and he just walked away shaking his head in disgust, and not even giving me the chance to finish, as if I wasn't worth his time, and that I was wrong to question his "Superior Intelligence", as he put it. Then he came back, and I started telling him how the day before I was so impressed with the efficiency with which they completed the oil change.  He then stated "Well it doesn't seem like your very happy now!"  I said "I'm not now, because I am not being listened to and I am being accused of doing something I would not do", to which he walked away again, stating to the other staff how I was a bitch, and telling his coworkers that he was through with me, and they would have to take care of me.

But, he came back several seconds later and yelled in my face " What do you want me to do... What do you want me to DO!"  I told him I could not believe he was treating me this way, and talking this way to me in front of my three children. At this point I said I was going to call the police, and he was scaring me. To which he Yelled "Go ahead call the cops!"  I called my husband, as he began to loudly knock things around under the hood all the while saying numerous profanities to his co-workers about me. My husband said he would call, and as I watched him take the phone call, he became the most agreeable person, and admitted to my husband that they had in fact put in too much oil and would fix the problem, and give us a free oil change for the trouble. (which he did not do) He also stated to my husband that him bringing me to tears by his threatening behavior and rude remarks was "up for interpretation". When he was finished  I asked his name, to which he pointed to his shirt and said "My name is Jiffy Lube"  (with a big smirk) and would not tell me his name. He then told me to "roll up my window and get my butt out of there"

I was completely rattled, numb, and in disbelief as to what had just occurred. I have never in MY LIFE been treated in such a horrible way! This should never have to happen to anyone! This should've been a routine procedure, by a supposed professional "MANAGER" at a what is also supposed to be a reputable business, but was anything but!

Upon returning home that day I had my husband check to make sure nothing had been sabotaged, and he found that the Skid plate was missing from underneath the vehicle, Funny it was there before we brought it in. So My husband called and found out that the "Manager" I encountered is named Steve and said they would be open until 7:00 p.m. and to come in. After driving 50 miles again round trip, he arrived at 6:45 and the building was dark and locked up! Now we will have to again drive 50 miles and hope they will give us our skid plate back. This has been a complete nightmare and has left me very shaken.

[588] Barry in NJ  No Oil Cap

I went to Jiffy lube for a standard oil change.  Couldn't get much simpler than that.  The only problem was they forgot to put the oil filler cap back on my car. God only knows how long I was driving around without any oil in my car before I noticed it one day - about a month later when I went to replenish my windshield washer fuild.  Needless to say I don't patronize Jiffy Lube any longer.

[587] Justin in Pembroke Pines, FL  Engine Damage

[586] Dave in Tampa, FL  Fire!

You'll love this one.  I took my car to Jiffy Lube for their signature service.  One of the "technicians" left an oily rag on my exhaust manifold.  The car caught fire causing $4000.00  worth of damage.   Jiffy Lube refused at first to have the car fixed at the dealer, stating that they would pay $1500, the rest would have to come from me.  After numerous shouting matches, they agreed, and once the dealer looked closely, they needed to replace the entire wiring harness.  Jiffy Lube's service center wanted to solder a connector on and give me a 90 day warranty.

[585] Matt in OH  Plug Missing

[584] Patsy  Extra Damage

My husband went for an oil change today and ended up with an extra $30.00 charge for a filter that when it was installed left the glove compartment of the car broken he had to fix it. They also told him we had a rear brake light out that needed replacing he refused to allow them to replace the light.  The total cost was $66.63 for an oil and filter change!!  I was livid, I would not have paid the price....plus he had to repair the damage to our glove compartment and we had to drive to an auto supply store and buy a bulb for our tail light and replace it...they would have charged even more to have done that...who knows how much, this is crazy!!!!  the tail light was not out before going to Jiffy Lube...."go figure"  this is the last time for us.......

[583] Victim in Omaha, NE  Big Bill

[582] Gail in MD  Wrong Oil Filter

Recently had my oil changed at Jiffy Lube, drove about 1,000 miles and got the check oil light.  Before I could pull over the engine seized on me and I had it towed to the Toyota dealership.

There they found that the oil filter had blown out releasing all the fluid , now I'm trying to get Jiffy Lube to replace the engine and pay for a rental car.  I was able to find the filter on the side of the road and lo and behold it was the wrong size for my Camry, Jiffy Lube has admitted their negilgance, but have already told me that their plan is to replace the engine with a used one.  I do not want this as Toyota will not stand behind this, I will have 60 days guarantee against any engine failures and my car was in perfect running condition before  I took it to Jiffy Lube. They are telling me I will have to pay to get a refurbished engine(pay the difference)  my car has 68K miles on it if I get the refurbished engine it will be a Toyota engine and they will guarantee it for 1 year or 12,000.  I'm thinking I may have to get an attorney.  This happened in the State of Maryland.

[581] Thomas  Rip Off

Of course I've stopped using Jiffy Lube.  I have told numerous people of my bad experience.  There are nurmerous blogs on the net about your rip-offs.  I will continue to tell even more people.  Please go out of business and stop the rip-offs.

[580] Julie in Guilderland, NY  No Rotation

I was seething in anger leaving the Guilderland, NY shop (#308), vowing to write though unlikely ever to return. After making special arrangements with a work colleague to drop off and pick up my car needing an oil change and a tire rotation, I was told the “Signature Service” – costing more than twice oil changes have cost me in recent years – was my only option, including a car wash I neither needed nor wanted.  A vacuuming barely removed dirt off the floor.  Arriving after work to pick up my car, I learned that the tire rotation – the main reason for choosing this store – wasn’t done.  I proposed to the employee to make a follow-on arrangement to get the simple task done for free, given my inconvenience; he demurred looking like a sheepish con artist -- and charged me full price.   “Trusted Name in Car Care” my foot!

[579] Owen in Long Beach, CA Fraud

I went to Jiffy Lube # 1741 at: 5630 East 7th Street. Long Beach, C.A. 90804.  phone number (562) 494-7076 Work order # 294 396 1798. I feel Jiffy Lube committed fraud against me because:  They charge me for a oil change and oil filter change, but this negligent worker (s) of yours there at that location, did not changed the filter, they only changed the oil, inteadth they let the old filter the car came in with at the shop, and did not put the brand new filter , they charged me for.  My car engine is not sounding the way is suppose to, is noisy, after I got out of there!  They should be sue and investigated for fraud against a California consumer such as Myself.  I do not not what to do? Or what lawyer to go to about this

[578]  Employee in Concord, NH

I was an employee at Jiffy Lube in Concord NH, My name is to be left anonymous, During my duration at jiffy lube I saw more then my far share of "customer abuse", I have seen everything from purposly spilling fluid on a hot engine for the effect of smoke, to placing cups of urine under a CUSTOMERS DRIVER SEAT because the employee did not like the customer. There has been an endless number of "accidents" as a result of our service. The managers them selfs are a part of this reckless behavior, I think that  the main office located out of Houston Texas needs to fire the whole East Coast Manager population and hire professional, trusting people to run a store like Jiffy Lube. Even the employees that work there have no respect for eachother, or the work place. Countless fires are set "behind the dumpster", the desiganated smoking area for employees. THIS PLACE IS RECKLESS AND NEEDS TO BE SHUT DOWN!!!!

[577] Jack in Costa Mesa, CA  Oil Filter

I went to jiffy lube at newport & victoria in costa mesa calif yesterday where I always go and they came to the waiting room and told me that they didn't have a oil filter for my 2005 toyota corolla!! one of the most numerous cars on the road!! like you say, I am done with jiffy lube.

[576] Victim in Wilsonville, OR  Tires Unchecked

I took our 2001 motor home to the Wilsonville, OR store as they said they serviced motorhomes. On the wall outside is a list of their services and prices. While there I told them I wanted all tires checked for pressure, 85 lbs. When I got the bill, it was $18 more than the $49.99 service for blended oil. I asked why the increase and he said there was a fee for a motor home (not listed) and since the engine took 7 quarts of oil instead of the usual 5, there was a fee of $5 per quart extra. This was out of a barrel of bulk oil. But the real problem was when we arrived in Yuma, AZ and I discovered a flat tire on the rear caused by two nails. The mobile tire man asked if I would like all the tires checked and I replied "yes". He found the right outside dual 30 lbs low! He filled it to 85 lbs and it is still 80 lbs after 3 months. An underinflated tire can fail due to high heat buildup!