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Personal
Experiences: Indexed
by State
The higher the identification number, the more recent the
unedited and unverified experience.
[600] Jack in
Atwater, CA Poor Help
Im a busy business owner
have to be open by 9 AM ( I pull into the Jiffy Lube talk to the
Guy he says hey your the first coustomer of the day pull around the
back.) I get back into my car.The screaching of tires takes me by
surprise Im second in line but what really gets me pissed is this
moron says its first comes first served. Of course I left this Jiffy
Lube it is in Atwater California and I recommend no one use it!!!
The help under the influence and hung over and totally
rude!!!Renember this is the station on five corners in Atwater Ca
advoid it if you dont want your day ruined.
[599] Victim Do
Not Call
the
store where i got my oil changed was fine .but if they keep calling
me vafter ill go some place elsae
[598] John Bad
Disclaimer
Last fall I went to Jiffy
Lube because they were running a promotion where I was promised to
receive a coupon for a free Signature Service oil change with my
purchase of the same. I had my oil changed, then followed the
directions sending the documentation in to Jiffy Lube. To date I
have not received a coupon. Earlier this month I saw lots of
advertising for the same promotion and contacted Jiffy Lube about
the status of my coupon from 6 months ago. I was told that they
confirmed mailing out the coupon in November, and since their
disclaimer states they are not responsible for misdirected mail I am
out of luck! So someone else likely got the coupon I paid for (if
it was truly ever sent) and I lose. I voiced my opinion that this
is a poor policy as they could legally hide behind it for most every
coupon submitted for. The representative agreed, but said no matter
how many times she expressed her dissatisfaction with the policy she
is told by corporate to use the disclaimer. I was told she would
pass on my disappointment, but 10-days later I have no response. I
know I'm only one person, but I've made my last trip to Jiffy Lube.
That's a shame as they offer a lot of needed services that one can
have performed quickly.
[597] Sergio Just Sue
My vehicle did not have the oil filter properly
placed after service. The engine seized due to no oil in the engine.
After 2 months of negotiations the consumer agrees to allow Jiffy to
bring automobile back to its original state. Vehicle specs 2004 with
65000.00 mint miles. Car returned to me with engine smoking at idle
and steering wheel sideways. Dealership not allowed to repair auto
to manufacturers specs but instead Jiffy lube customer care team
specs. Dealer revealed to me they even tried to add oil
to engine and start and return with no probelms found. I am actively
know seeking Legal counsel to sue. They force repair facilities to
adhere to there cutcorners tactics and deliver zero results.
Replacement engine defective. Breach of repair settlement waiver by
Jiffy lube. Don't settle with them its worthless results. Just sue.
[596]
Fredia in Las Vegas, NV Leaking Filter
I went to Jiffy Lube here in
Las Vegas in 2005. Shortly after my oil change, I noticed a build
up of heavy oil spots in my garage. I looked under my car and it
was definitely leaking. Not having this problem before Jiffy
lube...I knew the leak was due to their employee negligence, and
their absolute dishonesty..and lack of professionalism. Even worse,
these employees have no regards to work ethics or moral
standards. Making easy money on a customer's hard working
expense...makes me so damn mad and I will never take my car to any
Jiffy Lube as long as I own a car. (Nor will any of my family
members). I have discussed this with many co-workers, and ironically
most of them have had a terrible and dishonest experience with Jiffy
Lube.
[595]
Carlos in Hazel Dell, WA Did Not Listen
I was in the Hazel Dell
Jiffy Lube and asked them specifically not to pull the air filter.
They did and I blew it off. I left the shop and realized that my car
was idling rough and running poorly. I pulled over and saw that the
Jiffy Lube had broken the hose that attaches to air filter housing.
I immediately took it back to them and spoke to the manager, Ken. He
told he would fix it. I said that I specifically asked him not to
pull the air filter and he said, "There, I fixed it, now get the
@#$% out of my shop." I was hurt and appalled by the lack of
professionalism. I am going to Oil Can Henry's from now on. And so
are my friends.
Sincerely,
C. (A member of the City Council)
[594]
Randy in Ottawa, IL False Advertising
2006 Hyundai Sonata. I was overcharged at
the Ottawa, IL Jiffy Lube. They had a sign outside for Managers
Special of $19.99 plus tax. I asked the guys as they pulled my car
in if the special applied today towards my car. Yes they said.
When I went to pay it was $39.90. I said what about the managers
special, and they said I forgot to apply the discount. This brought
the bill to $33.50. I said this is still not the $19.99 special as
advertised. They said I used 6.2 Quarts of oil and limit is 6
quarts. I also have a top paper oil filter which is $7 more. This
is FALSE advertising. I will never go back their again.
[593] Dawn
in Flagstaff, AZ Bad Treatment
i have been going to jiffy lube for the past 8 years....for the
past two times i have been not treated fairly....each visit comes
with many services you pay for....which include washing windows and
vaccum and checking tires....well....these were not done 3, ooo
miles ago...who knows what else was forgotten....but i was thinking
well maybe they forgot....this is not the case....it fact these kids
working on the cars don't care....i went in another 3k later....same
thing ...i go into pay and the guy behind the counter says all these
things were done and you owe us this amount...?...i tell him i saw
my van and the windows and vaccum is not done and maybe the tires
too....so he brought it back in....i had to check to see if anythng
was going to happen and no body cared....i had to get a guy to check
the tires and went to each one and they were fine except one was
flat with the steel wires coming out...dangerously poking out....so
i had them pump up the tire and i went directly to the tire
store...i still didn't get a vaccum?...what is the matter with this
picture....bad employees and management....please fix this business
at 2740
[592] Frankie in
Reno, NV Wrong Oil
I was in Sparks or Reno,
NV. Went to a Jiffy Lube and I told them up front, that I did not
want PENNZOIL. While their service writer tried to distract me, I
heard the pressure gun going for Pennzoil. They only had QS in
cans. I was so angry, I just left. I would NEVER go back. Sorry
scumsuckers.
[591] Tami in
Longview, WA Ripped Off
My boyfriend has worked at Jiffy Lube for about a year and a
half, and recently, a new general manager was moved in from
Longview, his name is Ken Miles, and he leaves his Shop Supervisor
alone a lot, which is against company policy, and he's only been in
the shop for about 6 days total. To boot, he threw away my
boyfriends nitroglycerin pills, which were clearly marked with his
name. I am so unhappy, that I'm ready to literally tell him off. I
am sure there are people who think I should give him a break, but
the guy has stated that he's going to "bring his crew in" and get
rid of people already there. That's crap, and he can be sued, and
believe me, I am interviewing attorneys. I think I will call the
head office, bypass the regional manager, who seems to think he
doesnt have to give people their contracted 6 month evaluation plus
pay raises, and talk to someone who might get things put together
the way it's supposed to be. Maybe, one day, these people will learn
to pay their employees and give their clients their moneys worth.I'm
probably an idealist, but it never hurts to hope. If I were the CEO
of Jiffy Lube, I would definitely be all about making some power
moves to get things straightened out. Jiffy Lube is a rip off, they
don't care about their employees, or their clients, and frankly,
when it hits bottom, I'm just going to sit and smile.The ONLY People
I care for at Jiffy Lube are people that my boyfriend works with
from before this new General Manager came, and those of you reading
this know who you are!
[590] Joshua Employee
I am a store manager to a jiffy lube i have been there for while.
Sure you will find a place that lazy and slacks off but you cant
place one bad thing on all the Jiffy Lube i make sure all my tech do
all the stuff right and i will not sell anything that is not
recommended or will benefit the customer. So to all the customers
that had BAD experiences at Jiffy Lube all i can say is find anthor
Jiff Lube location and give second chance cause we are the best
trained and the best qualified and have the best products for you
and you car. So Please dont judge us all at being bad.
[589]
Rachell in Forest Lake, MN Bad Treatment
I am writing this to show my
total dissatisfaction with the service (or lack thereof) I recieved
on May 1, 2007. from The Jiffy Lube #3080, in Forest Lake,
Minnesota. I had brought my 1997 Mazda MPV in the previous day
(4-30-07) for a simple oil change, and the nightmare began. When I
was on my way home, I noticed a burning oil smell and thought I
would check the oil level. The first thing I noticed was that the
dipstick was not pushed all the way in and the oil level was high.
My husband checked it when he got home and also saw that it was
about a half an inch above the full mark. He looked at the invoice
and noticed that the staff had put in 5.3 quarts.
In the manual for the 3.0
liter engine it specifies 4.8 quarts. I called the next morning,
after having to cancel a trip, which was the reason for the oil
change in the first place, and was told that I was probably wrong
(and in a rather rude manner at that) but that I could bring it in.
I drove 50 miles (round
trip) and when I arrived I showed the attendant my receipt which
stated that they had put in 5.3 Quarts, he informed me that they
"don't make mistakes." He began to imply that I was lying and had
put more oil in myself, to get the high reading, to which I said,
"so you're saying I put extra oil in?" He responded "I am not
SAYING anything", as if to say I was lying. I asked if I could see
the manager, to which he said with a grin, "You're looking at him".
So then I proceeded to tell him about what happened the day before
with having the oil smell, and the dipstick not being all the way
in, and he just walked away shaking his head in disgust, and not
even giving me the chance to finish, as if I wasn't worth his time,
and that I was wrong to question his "Superior Intelligence", as he
put it. Then he came back, and I started telling him how the day
before I was so impressed with the efficiency with which they
completed the oil change. He then stated "Well it doesn't seem like
your very happy now!" I said "I'm not now, because I am not being
listened to and I am being accused of doing something I would not
do", to which he walked away again, stating to the other staff how I
was a bitch, and telling his coworkers that he was through with me,
and they would have to take care of me.
But, he came back several
seconds later and yelled in my face " What do you want me to
do... What do you want me to DO!" I told him I could not believe he
was treating me this way, and talking this way to me in front of my
three children. At this point I said I was going to call the police,
and he was scaring me. To which he Yelled "Go ahead call the cops!"
I called my husband, as he began to loudly knock things around under
the hood all the while saying numerous profanities to his co-workers
about me. My husband said he would call, and as I watched him take
the phone call, he became the most agreeable person, and admitted to
my husband that they had in fact put in too much oil and would fix
the problem, and give us a free oil change for the trouble. (which
he did not do) He also stated to my husband that him bringing me to
tears by his threatening behavior and rude remarks was "up for
interpretation". When he was finished I asked his name, to which he
pointed to his shirt and said "My name is Jiffy Lube" (with a big
smirk) and would not tell me his name. He then told me to "roll up
my window and get my butt out of there"
I was completely
rattled, numb, and in disbelief as to what had just occurred. I have
never in MY LIFE been treated in such a horrible way! This should
never have to happen to anyone! This should've been a routine
procedure, by a supposed professional "MANAGER" at a what is also
supposed to be a reputable business, but was anything but!
Upon returning home that day
I had my husband check to make sure nothing had been sabotaged, and
he found that the Skid plate was missing from underneath the
vehicle, Funny it was there before we brought it in. So My husband
called and found out that the "Manager" I encountered is named Steve
and said they would be open until 7:00 p.m. and to come in. After
driving 50 miles again round trip, he arrived at 6:45 and the
building was dark and locked up! Now we will have to again drive 50
miles and hope they will give us our skid plate back. This has been
a complete nightmare and has left me very shaken.
[588] Barry in NJ
No Oil Cap
I went to Jiffy lube for a
standard oil change. Couldn't get much simpler than that. The only
problem was they forgot to put the oil filler cap back on my
car. God only knows how long I was driving around without any oil in
my car before I noticed it one day - about a month later when I went
to replenish my windshield washer fuild. Needless to say I don't
patronize Jiffy Lube any longer.
[587]
Justin in Pembroke Pines, FL Engine Damage
April 30, 2007 REF: JIFFY LUBE Damaged to my
car at Jiffy Lube International 12055 Pines Blvd, PEMBROKE PINES,
FLORIDA 33026 Store # 1519
I have made several attempts to try to correct
this matter in the most reasonable matter but my efforts have been
ignored. I took my car on March 04, 2007 to get a simple oil change
and due to the responsibility of the employees my oil change was not
done properly and all the oil leaked out and my engine of my new
2006 Honda Civic was damaged and no longer operates since on March
09, 2007. On March 09/07 I and my wife almost had an accident
driving the car in the I-75 North, she was terrified at the moment
the car did not respond but I could handle the situation.I had to
pay for a rental car for a month but right now I do not have more
money, all has been gone. My car is still in the Honda dealer
waiting to be fixed while I am paying for it because I got my car on
December last year. I just enjoyed it for three months. It has been
a month already since this problem happen and JIFFY LUBE has ignored
my calls. I am frustrated and stressful with this situation.
[586] Dave in Tampa, FL
Fire!
You'll love this one. I
took my car to Jiffy Lube for their signature service. One of the
"technicians" left an oily rag on my exhaust manifold. The car
caught fire causing $4000.00 worth of damage. Jiffy Lube refused
at first to have the car fixed at the dealer, stating that they
would pay $1500, the rest would have to come from me. After
numerous shouting matches, they agreed, and once the dealer looked
closely, they needed to replace the entire wiring harness. Jiffy
Lube's service center wanted to solder a connector on and give me a
90 day warranty.
[585] Matt in OH
Plug Missing
I had my oil changed today. The staff were very friendly and we
were engaged in some spirited political discussion, which was a
welcome change to the poor customer service I am accustomed to. A
long story short, I was so impressed that I was going to write a
letter of thanks. On the way home, my oil plug fell out and I can't
find the oil filter either. After sitting on the side of the highway
for an hour waiting for the AAA tow, I finally got home. Now my car
is at my mechanic's garage as I await the verdict. I cannot find out
if my state (ohio) is one where they are liable for a rental or what
the deal will be. I should have known better. I stopped patronizing
lube stop after they replaced my uncle's oil with transmission
fluid, killing his truck.I am missing work tomorrow as I can't
magically get 38 miles on my own. I need my car and Jiffy Lube
screwed me.
[584] Patsy Extra
Damage
My husband went for an oil
change today and ended up with an extra $30.00 charge for a filter
that when it was installed left the glove compartment of the car
broken he had to fix it. They also told him we had a rear brake
light out that needed replacing he refused to allow them to replace
the light. The total cost was $66.63 for an oil and filter
change!! I was livid, I would not have paid the price....plus he
had to repair the damage to our glove compartment and we had to
drive to an auto supply store and buy a bulb for our tail light and
replace it...they would have charged even more to have done
that...who knows how much, this is crazy!!!! the tail light was not
out before going to Jiffy Lube...."go figure" this is the last time
for us.......
[583] Victim in Omaha, NE
Big Bill
Hello, today I took my 2005 Chevy Malibu into my local Jiffy Lube
for a basic 29.95 oil change. The manager had me join him at the
computer terminal where he explained to me what they were doing.
After showing me various other options such as Windshield wiper
blade replacements and air filter replacement he showed me his
placard that showed good, better , best. He than went on to explain
the difference in good better best showing that a better oil filter
(competition grade) was included with not only the better and the
best grade but also with the good as well as a sign of customer
appreciation. I could of cared less as all I wanted was the basic
29.99 oil change along with the air filter I agreed needed
replacing. After all was said and done the manager came in with the
bill of the following, 29.99 for basic oil change: 12.99 for the oil
upgrade with completion filter (which I did not request)
1.99 shop charge 9.99 air filter (I did request) 57.13 after
all was said and done
I have reported this to the Houston office and will wait and see
if there is any follow up but this is why I am likely in the future
to stay at the dealerships. this is an Omaha , NE location # 2889
beware
[582] Gail in MD
Wrong Oil Filter
Recently had my oil changed
at Jiffy Lube, drove about 1,000 miles and got the check oil light.
Before I could pull over the engine seized on me and I had it towed
to the Toyota dealership.
There they found that the
oil filter had blown out releasing all the fluid , now I'm trying to
get Jiffy Lube to replace the engine and pay for a rental car. I
was able to find the filter on the side of the road and lo and
behold it was the wrong size for my Camry, Jiffy Lube has admitted
their negilgance, but have already told me that their plan is to
replace the engine with a used one. I do not want this as Toyota
will not stand behind this, I will have 60 days guarantee against
any engine failures and my car was in perfect running condition
before I took it to Jiffy Lube. They are telling me I will have to
pay to get a refurbished engine(pay the difference) my car has 68K
miles on it if I get the refurbished engine it will be a Toyota
engine and they will guarantee it for 1 year or 12,000. I'm
thinking I may have to get an attorney. This happened in the State
of Maryland.
[581]
Thomas Rip Off
Of course I've stopped using
Jiffy Lube. I have told numerous people of my bad experience.
There are nurmerous blogs on the net about your rip-offs. I will
continue to tell even more people. Please go out of business and
stop the rip-offs.
[580] Julie
in Guilderland, NY No Rotation
I was seething in anger leaving the
Guilderland, NY shop (#308), vowing to write though unlikely ever to
return. After making special arrangements with a work colleague to
drop off and pick up my car needing an oil change and a tire
rotation, I was told the “Signature Service” – costing
more than twice oil
changes have cost me in recent years – was my only option, including
a car wash I neither needed nor wanted. A vacuuming barely removed
dirt off the floor. Arriving after work to pick up my car, I
learned that the tire rotation – the main reason for choosing this
store – wasn’t done. I proposed to the employee to make a follow-on
arrangement to get the simple task done for free, given my
inconvenience; he demurred looking like a sheepish con artist -- and
charged me full price. “Trusted Name in Car Care” my foot!
[579] Owen in Long
Beach, CA Fraud
I went to Jiffy Lube # 1741
at: 5630 East 7th Street. Long Beach, C.A. 90804. phone number
(562) 494-7076 Work order # 294 396 1798. I feel Jiffy Lube
committed fraud against me because: They charge me for a oil
change and oil filter change, but this negligent worker (s) of yours
there at that location, did not changed the filter, they only
changed the oil, inteadth they let the old filter the car came in
with at the shop, and did not put the brand new filter , they
charged me for. My car engine is not sounding the way is
suppose to, is noisy, after I got out of there! They should be
sue and investigated for fraud against a California consumer such as
Myself. I do not not what to do? Or what lawyer to go to about
this
[578] Employee in
Concord, NH
I was an employee at Jiffy
Lube in Concord NH, My name is to be left anonymous, During my
duration at jiffy lube I saw more then my far share of "customer
abuse", I have seen everything from purposly spilling fluid on a hot
engine for the effect of smoke, to placing cups of urine under a
CUSTOMERS DRIVER SEAT because the employee did not like the
customer. There has been an endless number of "accidents" as a
result of our service. The managers them selfs are a part of this
reckless behavior, I think that the main office located out of
Houston Texas needs to fire the whole East Coast Manager population
and hire professional, trusting people to run a store like Jiffy
Lube. Even the employees that work there have no respect for
eachother, or the work place. Countless fires are set "behind the
dumpster", the desiganated smoking area for employees. THIS PLACE IS
RECKLESS AND NEEDS TO BE SHUT DOWN!!!!
[577] Jack in
Costa Mesa, CA Oil Filter
I went to jiffy lube at
newport & victoria in costa mesa calif yesterday where I always go
and they came to the waiting room and told me that they didn't have
a oil filter for my 2005 toyota corolla!! one of the most numerous
cars on the road!! like you say, I am done with jiffy lube.
[576]
Victim in Wilsonville, OR Tires Unchecked
I took
our 2001 motor home to the Wilsonville, OR store as they said they
serviced motorhomes. On the wall outside is a list of their services
and prices. While there I told them I wanted all tires checked for
pressure, 85 lbs. When I got the bill, it was $18 more than the
$49.99 service for blended oil. I asked why the increase and he said
there was a fee for a motor home (not listed) and since the engine
took 7 quarts of oil instead of the usual 5, there was a fee of $5
per quart extra. This was out of a barrel of bulk oil. But the real
problem was when we arrived in Yuma, AZ and I discovered a flat tire
on the rear caused by two nails. The mobile tire man asked if I
would like all the tires checked and I replied "yes". He found the
right outside dual 30 lbs low! He filled it to 85 lbs and it is
still 80 lbs after 3 months. An underinflated tire can fail due to
high heat buildup!
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