The higher the identification number, the more recent the
unedited and unverified experience.
us about your experience. We may add it to the following
list of experiences of others.
HELP US form a
critical mass which will encourage Jiffy Lube to make changes.
Tell others about this website.
 Gregg in
Salt Lake City, UT: Pricing
Two problems at 8th East 400 South Jiffy Lube in Salt Lake City on
November 23. First, I was shown the two cabin air filters for my
2002 Suburban. They were dirty; I authorized their replacement. My
bad for not asking how much they cost - $50! (Much more than the
$13 engine air filter I'd earlier authorized replacing.) I was had,
and didn't discover it 'til checkout. The bonus - a black greasy
stain on the carpet. The local mom 'n' pop lube shop does a much
more honest, careful job. Sorry I went to Jiffy Lube.
 Jerry in
Deer Park, TX: Attitude
I have used the
jiffy lube in deer park tx. for several years and several management
turnovers. But I always stay in work area with my vehicle and Watch
as service is being done…(Thinking service and personnel will
improve and..All of the theatrics of whats happening in bay one or
two will be a sincere safety issue)
One time my rear
end plug was stripped and I needed a new one (if they could get the
old one out) Told mechanic they were the only people that serviced
The auto and to do whatever they had to do .(they fixed it no
charge) Another time my wife called while getting her oil changed
because mechanic had told her That the tamper proof seal had been
broken on the oil pan plug and it would be $15.00 for a new one
(said they caught just in time) I went down and there was no charge.
My pickup with 5000 miles needed new windshield wipers warrenty
recommends. After reading this page I believe I will take our autos
to the dealer even though they have keep them all day I’ve been
paying $45.00 to $85.00 for oil changes.
John in Ashburn, VA: Negligence
I visited the
Jiffy Lube in Farmwell Hunt Plaza, Ashburn, VA, on Nov 26, 2005, for
a full service oil change on my late model low mileage pickup.
Stupid me! Upon starting the engine after putting oil in the
crankcase, the attendant excessively raced the engine almost
immediately. I asked to see the manager, who turned out to be the
same person, if that was standard procedure. He informed me that he
was testing the fit of the new oil filter for leaks, inasmuch as the
filter is in a position that makes it hard to tighten. When I
started the vehicle to leave, there was significant tapping that has
never been there before. It eventually went away with gentle idling
as the hydraulic lifters pumped up. Obviously this manager has no
clue how hard it is on an engine to race it prior to being fully
pressurized with oil. I question whether Jiffy Lube insufficiently
trains its staff or whether they don’t learn or care about what
they’re doing. In either case, they’ll not get another chance on
one of my vehicles!
 Becky in Horn Lake, MS:
I went today [November 17, 2005] to a new
Jiffy Lube, in Horn Lake, Mississippi, they haven't been open long,
so I thought I would give them a try..that was a mistake. They first
couldn't figure out what size motor was in my car to put the correct
filter, (I just hope it is the correct one), then I ask what brand
of oil do they carry the young man told me the different brands, I
told him I would like to put a syn. in the car because of the miles
and that I like the castrol he said okay. The manger a woman came
out and ask if I had always used syn. in the car? I told her no I
just purchased the car a few weeks ago. So proceeded to tell me it
wouldn't be a good idea to put a full blend syn. castrol in the car
if the car had been using a different kind of oil. She said to put a
syn. blend. I thought this was weird considering that you drawn the
oil and put new oil in when you change the oil so what difference
does that make. Anyways I just getting a little up set and if they
hadn't already drawn my oil would have driven off. So I agreed to
the syn. blend. Assuming I was getting the castrol syn. blend, I was
wrong.....After I had paid the bill and looking over the bill they
first all mis-spelled my first and last name which aren't unusual
names and they didn't put the castrol syn blend in the car at
all..they put a Union 76 which I had told the gentleman I had never
heard of....This was my first and LAST visit to Jiffy Lube, I have
five vehicles in my household but not a one will go to Jiffy Lube on
1562 Goodman Road, Horn Lake, Mississippi 38637....
L in Portland, OR:
I work 12 or
more hrs. a day at a Jiffy Lube. since I started there three weeks
ago.I get one thirty minute break from the pit. In spite of this I
like the work.
yesterday my manager was in a bad mood and cursed at all of us. I
need my job badly as I am trying to get my family back together
again, but after a while I told him if he called me a a bad name
again I would take him outside. he is never really nice to others.
he asked if I would be interested in management since I do such good
work. Would their management program teach me to treat others this
way? I don't know what to do at this p oint? I don't have any free
time to look for other work right now and can't afford to lose my
currently have a claim (#467242) against this company in references
to damages done to my engine at my last oil change. The damages
sustained caused my engine to fail on the highway. I have a Toyota
Camry 2003. The dealer serviced my car for damages and stated the
the damages were done at my last oil change with Jiffy Lube
International March 4, 2005 at store number 183. this occured
approximately two weeks ago and myself and the service manager at
the dealer are receiving mixed information. On top of all of this
drama Jiffy Lube has assigned me the representative from HELL. I
have requested on several occasions to have a new representative but
I have been told this guy is the only one handling my claim. Do you
have any suggestions for me that could help with my problems. I have
no vehicle and is expected to keep up the payment for my car while
it just sits at the dealer. The estimated cost of repairs are $4700.
to repair my engine.
 Pat in Albuquerque, NM:
I went to Jiffy Lube, Montgomery at Pennsylvania, in Abuquerque,
NM, Saturday. I got the signature service. 2 light bulbs out in tail
lights. They charged $ 8.99 per bulb. Needed emission control test.
They failed the car said they saw smoke come out of the tailpipe.
Took it down the street and it passed. Paid them $25.00 for nothing.
 Cavino in Las Vegas, NV:
One oil change ago I went to Jiffy Lube as I always did for
service. They suggested I have the fuel system done which I did
there. Ever since my car will barely start and is using more gas and
the engine service/fuel light has been on . On 10-31-05 I went back
for my next oil change and told them the problem.. They assumed I
was stupid and told me it was an electrical problem. They
disconnected my battery cable so the service light would go out
which came right back on when I left there. Of course I still have
the problem and have to press the accelerator to start my car since
it is a fuel problem they created. I now will have to go to another
service to get the problem fixed. So Jiff lube at 3900 W. Sahara
Ave., Las Vegas is on my list of "Don't Returns" I will never go to
another Stiffy lube
 Manager Jody:
As a current Manager for a Jiffy Lube Franchise in the Midwest, I
can understand and feel a lot of compassion for your complaints and
problems with some Jiffy Lube Stores, Franchises, Managers, and
Employees. I was a customer before I was an employee. I started
working for the Largest Franchise of Jiffy Lube in the country, that
was before the "Bean Counters" began to control the company.
have since left that Corporation and moved to a smaller Franchise.
I have seen my share of situations that are FUBAR. But you need to
understand, that these complaints amount to small percentage of all
the services performed at any given Jiffy Lube at any given time.
Our Company is not Driven by the almighty $$$, but by the need to
provide the best Customer Service in our area, and in our business.
All of our prices are comparable to those of our competitors, in
fact, most of our prices are lower.
Our Current Training is the Best in the Business, we have a program
for full Accreditation from the ASE. We have worked hard to gain
this type of recognition from the very "Competition." We, Jiffy
Lube in a whole, offer the only Guarantee in the Fast Lube
Industry. I cannot apologize for other Shops complaints, and I wont
try. But I can tell you that we are not all in the same
"Characterization" as described in a lot of the testimonials you
It is great that you have a message board to sound off on all of the
problems and complaints that have occurred to people all over the
Country. But to be fair, you should point out that, even in your
own experience, that of all complaints, problems, warranty
situations, they only amount to a small part of our yearly business.
 Michelle in Lake Jackson, TX:
Yesterday [10 Nov] I visited Jiffy Lube and wanted an oil change.
I had saved a coupon for $21.99 for a few weeks that I had received
through the mail. I haven't been to Jiffy Lube in quite a while due
to bad service in the past, but decided to give it a try yesterday
since I did not have a lot of time and had the coupon. I had limited
time because I could only be away from the house and my mother who
has terminal cancer for a short period of time.
When I arrived at the Jiffy Lube I could not find the coupon that
I had placed on the front seat of my car. I inquired if I could
still get the coupon rate and mentioned the price and where I had
received the coupon from. The personnel were not at all flexible as
the place that I normally get my oil changed (Firestone) and said
that I would have to pay full price because a new group had taken
over the company and they are not flexible. I know that Firestone
(who wants repeat customers) would have given me the coupon price.
None the less, I had to get the oil changed due to my limited time
and have vowed to never return to Jiffy Lube again.
 Mac In Los Angeles, CA:
05 I took my 1999 Chevy Suburban in for a routine oil change and
transmission flush (aka T-Tech transmission flush) to the Jiffy Lube
#1803 in West Los Angeles located on Overland Avenue. The T-Tech
machine used on my Sub was faulty, dumping all the old red
transmission fluid all over the engine compartment. I requested that
they clean up the mess and they obliged, but it made my truck smell
strong like oil. I drove less than 500 miles when I took my truck
to my Chevy mechanic and complained about a strange noise and
smell. He checked my red transmission fluid and said that I
should take my truck back to Jiffy Lube to remove the excess
transmission fluid they put in. I went to Jiffy Lube and they
removed 2 QUARTS of fluid. The next day my Sub would not shift out
of first gear. I took my Sub back to my Chevy mechanic. My
transmission was still overfilled, but now the transmission fluid
was BLACK. I notified Jiffy Lube and after they examined my
truck and I refused to let them take it to a mechanic of their
choice to fix my transmission, they offered to pay $1400 of a $2766
repair. My total cost was close to $4000 because I had to rent a
car while my Sub was being repaired. Jiffy Lube has not taken any
responsibility other than I have kept all of my receipts, taken
pictures of the fried transmission and held onto the letters from
the corporate office in Los Alamitos California which in one of the
letters it states that their own investigator found there was still
too much fluid in the transmission even though 2 quarts had been
removed the day prior to the complete failure of the transmission.
The avenues that I took were to file with the BAR (Bureau of
Automotive Repair) which accomplished ZIP. The people of the BAR
contacted Jiffy Lube and Jiffy Lube refused to pay any more that
what they offered. I do believe that posting this site will
eventually catch someone's eye that will publish this to notify the
general public. Too bad you cannot rent a billboard over the
corporate offices of Alamitos Enterprises, LLC (aka Jiffy Lube)
listing just this web site. Today I will be filing a small claims
action against them. The words of advise that I have gotten through
the grapevine is that you need to take Jiffy Lube to court to
recover your money from their faulty workmanship. In the mean time,
a customer that is satisfied will pass on their satisfaction to at
least three people, a customer that is dissatisfied will pass their
stories of being dissatisfied to an endless list of people. I'll let
you know the results of the small claims action.
 Jen in Kingsport, TN:
I went to my local Jiffy Lube #700 in Kingsport,TN on Oct.31st for
the standard oil change service. Before leaving I was asked if I
wanted to go thru the car wash, and told only to " move your side
mirrors in". I went the short distance home and the van was still a
little wet when I went inside. Later my wife came home and saw the
van outside in the sunshine and asked "What in the h*** happened to
the van"? It was unbelievably streaked, at first glance it looked as
if the brushes had scratched the paint and the windows. It took a
lot of work but I was able to get the windows clean but the paint
was covered in a greasy film that would not wash off. I called the
shop and was told "we've had some trouble with the car wash and it
seems to affect cars with a good coat of wax worse", which made no
sense. I asked " If you've had trouble, why in hell did you not shut
the car wash down instead of letting me take a $28K van with 15,000
miles on it in there to screw up"?They sent me to a local detailing
shop, that washed and waxed the van for $45. I was reimbursed for
the bill, but offered nothing for my time, trouble, or gas, not
mentioning having to leave work to take care of this.
 Patricia in Lampeter, PA:
My husband, Brad Rudy, took our
vehicle for it's regular oil change. Because he frequents Jiffy Lube
he has received personally addressed coupons in the mail. He uses
the Jiffy Lube @ 2607 Willow Street Pike, Lampeter, PA. On Monday,
November 7, 2005 he had an oil change and asked to check his anti
freeze. The next thing all his coolant gushed out of the radiator.
After quite an expensive repair at
our local Ford Dealership (over $100) it was discovered that the
radiator plug was wearing out. We take our automobiles to Jiffy Lube
because they represent themselves as professionals. If they are
professionals then they should know to check this plug on older
model vehicles ( 1994 Ford Areostar)before they service the
The local Jiffy Lube will not in
any way help defer the recent repair bill. So much for
professionalism and customer satisfaction.
 Chip in
Raleigh, NC: Check Engine
Service Center #1108
4804 ATLANTIC AVE
RALEIGH, NC 27604-7604
EXPERIENCED: I took my nice F150 Lariat in to Jiffy Lube on
Atlantic Avenue, in Raleigh, NC for an oil change. This was on a
Saturday in March 2005.
SIDE NOTE: At the same time, my girlfriend had her Taurus in for a
check, as the oil was extremely low, and come to find out, her oil
fill cap was loose from the last change at the same store location.
This had happened to her once a few years ago, at a location in
Waterbury, CT, so it’s obviously a common recurring problem. (How
hard is it for a service technician to understand the concept of a
locking oil cap, turn until it clicks!)?
When my truck was
done, they had it out front and parked it with the key in it. I
went ahead and Okayed the overpriced wiper blade change out, but
turned down the air filter, etc. I paid at the counter, and walked
out to my truck. As I started to make a right turn out the
driveway, I noticed a red oil light was on. I turned around and
immediately went back.
When I went in, I
asked the junior space cadet manager “What the hell was going on
here??”. He looked at me like I was crazy. I was an angry ticked
off customer, you bet. I told him the problem with my truck and
also what we found to be the problem on my girlfriends car. He
had a strange response, rather than seeming to genuinely care about
my having a problem, he broke into this lawyer mode of speech and
response, with some sort of defensive agenda.
It seemed as if he
had been trained (brainwashed?) to “fog” or exhibit no care for the
customer. He pulled the truck in and checked it over. He went
to some sort of book and read me a canned script. He told me the
oil pressure sensor was broken, by one of their technicians, while
changing the filter. He told me he had checked the level and that
it was full and that I could drive the truck until it was repaired.
mechanic at the Ford Dealership thought it would be bad to continue
driving it with no way of detecting a loss of oil pressure, which
could result in a damaged or destroyed engine.)
At this point, you
have to ask yourself, with the highly touted “team” approach, with
its checklist, it’s obvious they had to know that the system light
was on and there was no oil pressure. If you recall, they always
start the vehicle up, and check the oil
pressure. Then when its all done, they start the vehicle up and
pull it out. So there were two chances to check or notice there
was no oil pressure reading on the dashboard. Both Jiffy Lube and
the Ford Dealer mechanic said the sensor was snapped cleanly off,
that there was no way it could even intermittently display pressure.
So how you ask, did the technicians not notice there wasn’t any oil
pressure. Simply put, COVER UP your mistakes.
Ignore it and hope
the customer leaves and not notice. I was told by Jiffy Lube,
that the problem would be faxed in to Ryan, at their corporate
franchise office in Raleigh. I was told I would be getting a
call from him Monday morning. I never got a call, ever, from
(Note: Ryan R.,
return your phone calls. This is almost identical to Mike’s
complaint in Experience #24 about not being contacted! LUCOR is on
the march to acquire more stores and delivery their version of
service to more victims)
I had to call
them, and leave a message, and finally my call was returned on
Tuesday. I was told to have the vehicle repaired and then they
would re-reimburse me once I sent them the receipts. The part had
to be ordered, so I ended up making several trips to the Ford
When I finally got
the truck repaired and faxed Jiffy Lube the repair bill, I was then
offered “coupons” for two free oil changes, as compensation for my
trouble. I told them that wasn’t’ acceptable, as I wouldn’t be
trading with them any further. I did get them to cover the cost of
the oil change. (Big deal).
At no point was I
ever told they were sorry I had this experience, that they would
counsel their employees, or look into doing their work better. The
end result, is that they have an air of indifference. I they lose
a customer, no big deal, there are plenty of “suckers” out there
waiting to drive in and be “had”.
Loft in Santa Fe, NM: Transmission
Jiffy Lube operation in Santa Fe, NM, flushed and replaced the
transmission fluid in our mini van. Problem is, they didn't
reconnect the transmission fluid line to the radiator. After we had
to pay $3,500 to replace the transmission and tow the van to a
mechanic, Jiffy Lube made a lame offer (including $300 in gift
certificates to Jiffy Lube who we are just so excited to use again!)
but refused even to put this offer in writing. In less than a week,
three friends and co-workers have told me of similar
experiences including one who blew her engine because Jiffy Lube
didn't screw on you oil filter properly. I got a lawyer and I'll
let you know what happens. What's up with this company?
Amy in San Antonio, TX: Oil Plug
I have always taken my vehicles to Jiffy Lube, but in the last year
or so I have had quite a lot of trouble. Sometimes the store
doesn't have the right oil filter or the right tool to change the
Saturday, Oct. 30, I went to the Jiffy Lube on Bandera Rd, in San
Antonio, TX (78238), and after they had worked on my car for about
10 minutes the technician told me they didn't have the correct tool
to change the oil. He showed me what the "socket tool" looked like
and advised me to go to another Jiffy Lube close by. I went to the
store on Grissom & Tezel, in San Antonio, TX and they too worked on
my car for about 10 minutes. The technician then told me that the
threads on the oil plug were stripped and he couldn't remove it. He
said to contact the manager at the first Jiffy Lube I went to, but I
have not called yet - I am too disgusted from wasting my time.
very disappointed in the quality of workmanship at Jiffy Lube. I am
a single mother and have been a customer for over 10 years. I hope
the service improves or I will have to find another alternative.
Thanks for listening.
 Janice in Aurora, IL:
I recently had a horrible experience
with the company-owned Jiffy Lube in Aurora, Illinois. My first
indication that there was a problem was when they told me they
couldn't check the filter on my Mark VIII because they didn't have a
screwdriver long enough. What??
Then, when I went to get in the car, my
window was stuck down. I questioned the employees who said it was
Jiffy Lube policy to roll the windows down to wash the windows. I
stated there was an existing problem with the door handle, so I
deliberately left the window down about 8 inches so it was easy to
reach in and grab the door handle from the inside. The window
actually would have had to be forced down. When I insisted the get
the window back up, this really turned into a nightmare. Apparently,
the mechanic had absolutely no mechanical experience. He got the
window up, but then insisted that some rubber strip prevented it
from going down and that was that. When I go! t in the car, none of
the working parts of the door (door locks, passenger window, mirror
control) were nonworking. He then had to take the door skin panel
off again and reconnected them. By this time, it was an hour after
closing and no one was eager to help. The windows were never
washed. The door skin panel was not reinstalled correctly. And my
window remained in the stuck up position.
The next morning I called and asked to
speak to the manager. I was told that the manager was actually the
same guy who had worked on my car. I then called the 1-800 # for
Jiffy Lube and learned that the Aurora shop was a company store and
someone would call me back. It is now 3 weeks later and I have yet
to receive any type of return call.
This is terrible customer service. I
will never take my car then again, but instead will utilize a local
mechanic who knows what he is doing and where there is customer
 Stan &
Beverly in Wichita, KS: Pricing
On 10/21/05 we had a serpentine
belt replaced by Juffy Lube in Wichita, Kansas. They charged us
89.00 for the belt. We had one (that we forgot about) in the glove
box of the truck that cost us 21.99. Guess that is what we get for
being brain dead and having sucker stamped on our forheads.
 A Manager:
truely unfortunate that people have these kinds of problems! As for
me, I was a manager of one of Shells Million dollar Jiffy Lube
stores. People need to understand that the large Quick Lube
facilities are DOLLAR DRIVEN and it's not just Jiffy Lube. Shell
cared more about the customer than the bottom line. Sure we had to
give manufactures recommendations at the greeter station but, one of
shells CSS questions to the customer was Did you feel pressured?
When it goes to the franchise side LOOK OUT. That's why I left.
we could post all these complaints on the internet or we could do
something about it. Let's figure a way to regulate the Quick Lube
industry so they can not rip people off. Name me one manufacturer
that recommends an engine flush. Unless you're ASE Certified you
should never be allowed to touch any major component of someones car
other than oil change and air filter! Hell, some of their people can
not change wiper blades without damageing the windshield.
going to look into getting better regulation! Want to help?
 Daniel in San Diego, CA:
I have been going to Jiffy Lube for
oil changes since the first week of 2000 without any problems or
complaints. In fact, I was one of those that would defend J-L
whenever someone would complain about them.
In April 2005 I went in to the
Jiffy Lube of Poway, store #1565. I needed an oil change and fuel
filter replacement. They charged me about $120 or so for the
service. Seemed to me like it was no different than any other time
I'd gone there. All was well until September 20, 2005 when on the
way to work I smelled gas, the gas pedal wouldn't depress and the
RPM dropped to zero. I had my 2003 Ford Focus (65,000 miles) towed
to the nearest Ford dealership. They diagnosed the problem as broken
clips on the Fuel Filter Outlet Pipe and the bracket was missing.
How this held for 5 months is beyond me but I swear I only had my
car serviced by Jiffy Lube. I trusted them. They'd never done me
wrong until now.
So I call Troy at the Poway
store. He was the manager. He told me to bring it in and he'd have a
look. I told him I was in Encinitas and there was a store just up
the street. Could I take it there? Sure, he said. He'd call the
manager and let him know to expect me. So I called the Encinitas, CA
Jiffy Lube and spoke to the manager there. He agreed that he would
fix the problem and apologized for the inconvenience.
When I arrived, he showed me
exactly what the Poway guys did wrong. Apparently the old clips
could be pulled out slightly to loosen the pipe so it could be
removed. The new ones though, which I had, were pushed in. Pushing
on the clips loosened the prongs at the ends and loosened the pipe.
The guys thought they were the old clips and pulled them out, thus
breaking them. They replaced the clip hoping it would hold and
apparently it did. He said he'd replace the pipe with a new one and
that would fix the problem.
Apparently I thought it was
fixed. The car ran great for about 15 days. Then yesterday (Oct 5,
2005) on the way home the same thing happened. Lost power, smelled
gas and the fuel gauge dipped to zero. I made it home and had it
towed to Poway Ford. They diagnosed it as being the same problem.
This time I had Ford fix the problem and I wrote a complaint letter
to Jiffy Lube not expecting any answer. That was tonight. I don't
think I'll hear back from them as many others have said they don't
do anything unless you sue them and even then they will discredit
you as much as they can. Dude, it's just $320. Freaking pay up. You
won't miss me or the $320. Trust me, I won't be going back for even
an oil change anymore. Ford did me right and I won't have anyone but
them work on my car from now on.
 Trey in San Antonio, TX:
I just had the transmission
flush done at jiffy lube on bandera road in San Antonio. I have a
2002 Ford F-150 4x4 with around 45k miles. They took over and hour
to perform the flush by claiming that Fords are more difficult. My
truck had absolutely no problems before i went to jiffy lube. I
believe they may have done something wrong and were trying to
correct the problem. Now my truck is sticky in first gear and is
starting to not shift right a day later. My vehicle also has
problems when i engage reverse. It slips in reverse and the truck
keeps trying to roll backwords when i engage to drive. I am
definitely taking it back today and keeping a record for potential
legal action if they do not remedy any of these problems. This is
ridiculous.Any ideas of what they did wrong?
 Erick from
Santa Maria, CA: Employee
store 609 on
broadway. i was a jifffy lube
employee.. yes, i was an "uncertified" grease monkey for nine
grueling months.. i was the guy who pulled out your air filter
without permission.. the day i quit was the day i posted this
the truth about
jiffy lube is that for quality service you need time, time to see if
every thing is correctly opperating.. jiffy lube does an average of
50-80 cars a day, there is no quality there.. its just too fast and
i got told off
every day from customers that thought it was way too expensive,, its
true becouse thirty-six dollars sometimes even more for an oil
change is like a senior citizen once told me "a f***ing rip off"
this sweet lil inocent ol man said that and sent me to hell
literally!.. also for air filters to be prices outrageously is a
steal for jiffy lube.. the management is ridiculous at the store i
it felt morally
wrong to work there becouse everyday i ripped off somebody sometimes
everybody.. I cant remember how many time these "uncertified"
grease monkeys didnt do there job right.. most employees at
jiffy lube ARE NOT certified... those plaques on the wall are FAKE..
the coorperation need to be sued for all theyre money to pay these
poor people that were lied to. I was once physically hit by the
asst. manager which I will not state his name.. i could have sued
the hell out of jiffy lube but the poor bastard is a coke addict and
a drunk so i gave his sorry life a chance,, there is alot of
drama in jiffy lube 609 that you can make a soap opera out of it
litterally.. the managers a raging racist, so is the asst.
manager (not gus) and the managers pet which is a girl.
is wrong, they lie, steal and destroy peoples property just to get a
quik buck, and never take the blame for messing up peoples cars.
im sorry if i served you at jiffy lube. It was my job, and you have
no idea how many time i got ragged from the real mechanics for
working at jiffy lube since the mechanics at santa maria all know my
dad which is a mechanic, a damn good one too.. know i cant find a
job at a real shop becouse of my work history at jiffy lube ... if
you had problems with jiffy lube send your attorney to go yell at
the managers and then go yell at the district office.
all i have to say
to conclude this offence to JL is for the customers to pay a lil
LESS to go to the dealer for an oil change or regular maintenane.
it actually costs a few bucks less for a dealer service and you get
quality service with responsibe outcome if the car breaks.
I took my 2000 Chrysler Concorde
for a regular 3000 mile service on 8/22. They serviced my car in
less than 17 minutes - I was surprised, but happy to spend less time
in the waiting area. I drove my car out, no problems. Then for the
next three days, I drove my car for around 130 miles - 20 miles to
work and back home. On the fourth day, while driving on Route 3
south, my engine stops suddenly, leaving me rolling at 70 miles per
hour with no control on my steering-wheel or breaks (as they are
power controlled, and once the engine and ignition stops, they stop
responding!). I survived - luckily no one was behind me and I was
able to safly pull over.
Then I tow my car back to Jiffy
Lube, they said "yes, it could be a problem with our parts or
service". The oil had drained out, locking my transmission and
shutting off my engine. The Jiffy Lube store manager asked me open
a claim with Jiffy Lube service department, which I did. Then I had
to tow my car to the Chrysler dealer for a engine/transmission
repair. Jiffy Lube sent an "independent" inspector out at the
repair shop, and after 7 wasted days, Jiffy Lube sent me a snail
mail saying that they do not "feel" responsible for the damage, and
now I will be responsible for $6000 for transmission replacement!
In addition to this, I ended up paying about $1000 bucks for car
rental and another $1300 for inspection.
My car never ever had a problem
with engine or transmission. I have been servicing it very
regularly for the last 5 years and I never even saw a spot of oil in
my drive-way or in my garage. I wonder, how, else the oil can leak
I contacted a lawyer to file a
civil suite against Jiffy Lube, and hopefully, I will get some of my
money back. But one thing is pretty certain: I am (or any one of my
friends are) never again going to Jiffy Lube.
JiffyLubeProblems.com, keep up the good work of the awareness.
Benicia, CA: Tires
Okay, this is not just about bad service. It actually may be
criminal. I took my car (a Mazda Miata) to the Benicia (CA) Jiffy
Lube Monday (9/19) for an oil change. When I drove home the car did
not handle well at all and in fact was rattling and bouncing on the
road over the smallest unevenness on the road. Sure signs of tire
over-inflation. Tuesday morning before I left for work, I checked
the tire pressure and was literally stunted! They put around 60
pounds of pressure (more exactly 56, 57 and 60) on three of my
tires. More, the front left tire recorded at 71 psi!!! I was furious
since I could have had an accident on the freeway had I not checked
the pressure that morning. I called the shop earlier today and they
insisted that their computer record shows only they put 32 pounds in
the tires. Apparently, the guy who put air into my tires knew what
he was doing, otherwise he would not have put 32 on the computer. He
wanted me dead. The stupid thing is, I called the policy and they
said nothing has come up to prove that the Jiffy Lube guy was
specifically targeting me, so nothing criminal has happened. Gee,
thanks! I am going to file a complaint with the Better Business
Bureau and tell as many people as I can. If they did that to me,
there is no reasons why they won’t do it to others.
jiffy lube has always done a good job for me but they always try to
sell me something that I don’t feel I need. about a month ago I was
going to have oil changed but first I thought I would look at my air
filter as they always try to sell me one I took it out and it was
fine so off to jiff lube this guy brings it to me and say it has a
torn lining which it did now he tore it and said I needed a new one
he would not look me in the eye I turned him down I figured if I
made a big deal out of it they would not put my car back together
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