Darren Employee
Oh will you people get off it already? The buy one get one was
through pennzoil quaker state, it had nothing to do with the jiffy
lube stores. Jeez, get out once in a while and find something better
to do with your time. Also, to the person that posted the comment "Had
this happened to some women drivers (or men for that matter) who
don't care to learn any more about a car than to go from here to
there, this is not the place to take a car." If you dont know at
least how to change a flat tire or check your own oil level, you
have no business driving a car. People like you are the reason that
corporations like this get away with ripping people off.
However, I can tell you that as a current employee of Jiffy Lube,
not only are the apathy and incompetence claims completely true; but
the subject matter of most of the conversations that go on between
employees in the shop creates a very hostile environment for male
and female employees. It is borderline sexual harassment. So not
only is it a bad place for customers, but also a bad place to work.
Steve in Harrisburg, PA Confused Wife
Hello, my wife wanted to surprise me by getting the oil changed
in her car. She was going to get their lower end serviceÖa simple
oil change. When they found out the mileage on the vehicle (approx.
99,000), they insisted that she needed to have the special signature
$49.99 service instead of the regular $19.99 service due to the
excessive high mileage of the car (Elantra). The regular oil service
would have been fine. They then contacted her via phone that the
'filter' needed changed (she assumed they meant the oil filter,
turns out it was the air filter). However, they only indicated
'filter' on the call. Instead of getting an approx. $22.00 bill, it
ended up being $74.18 (Signature oil service at $49.99 and a new air
filter at $19.99 + tax).
Bottom line is they took advantage of my wife and her lack of
knowledge with cars. They made it sound that the car could only be
serviced with the high end oil signature service and that the lower
end $19.99 would not work. They confused her with the term 'filter'.
What started out as being a nice surprise for me in taking care of
the car turned out to be a royal screwing from Jiffy Lube.
They've now lost a customer in me and my extended family. I also
work for a large company that has 100's of employee's all of which
are possibly current and/or potential Jiffy Lube customers. I will
be doing very best to discourage my co-workers from using Jiffy
Cassidy in St. Louis, MO Transmission Line Hole
my girlfriend recently visited a jiffy lube in st louis and i
recently noticed a transmission fluid leak,well i found the leak and
by looking at the hose you would see no visible damage such as
cracks or gashes. a small pin hole was causing the leak at the
bottom of the hose where it attaches to the radiator.to anyone under
the car,this would be the easiest place to reach. it may be a very
odd coincidence,but ive seen hoses that were damaged plenty and this
one isnt.....just a small not even visible to the eye hole only
after getting her oil changed.....makes you think huh?
 Howard in Springfield, VA Crankcase Pudding
I OWN A 2001 LEXUS ES300, I
BOUGHT THE CAR WITH 29K MILES, HAD OIL CHANGES AT A JIFFYLUBE THAT
WAS NEAR MY HOUSE IN SPRINGFIELD, VA. 22150. I HAD MY OIL CHANGED
AT THIS STORE ABOUT 10 TIMES. AT 65K MILES MY CAR STARTED SMOKING
FROM THE EXAUST FOR 45SEC. I TOOK THE CAR TO THE LEXUS DEALERSHIP
TO FIND THAT I HAVE OIL PUDDING IN MY CHRANKCASE. IT WAS TO COST
STARTING $4,OOO TO $6,000 TO FIX. LEXUS HAD ME TO GATHER ALL OF
THE WORK ORDERS THAT WAS DONE IN THE TWO YEARS OF OWNING THE CARÖ I
DO HAVE A WARRANTY AND HAD ENOUGH PROOF THAT I DID WHAT I HAD TO DO
TO KEEP THE CAR IN GOOD REPAIRÖ I TRULY THINK THAT MY PROBLEM CAME
FROM JIFFY LUBE AND I WILL TELL EVERYONE THAT I KNOW ABOUT THISÖ.
Michael in Newton, MA Air Cleaner Problems
November 30th, 2007. I had
visited the store location Jiffy Lube Store # 01179 on 191 Needham
Street Newton Ma 02164 most recently for my last oil change and air
filter replacement on September 10th 2007. This location
is relatively close and convenient for me and at least for the past
year I have been bringing my 2003 Toyota Camry V6. This is the first
time I have had an air filter replaced by Jiffy Lube, after assuming
they had done the job properly, shortly after my vehicle was
encountering problems. At least a week after the vehicle performance
was decreasing since it became very sluggish on the road. It was
becoming worst especially when it came to merging on the highway and
making turns since the vehicle kept pushing back and forth when it
came to accelerating after a traffic stop or making basic turns.
Within 3 weeks it was becoming very annoying and I found it to be
very strange that a 6 cylinder vehicle would have such drastic
problems. Toward the end of September I had decided to contact Jiffy
Lube by telephone where as they had brushed me away assuming that it
was a simple tune up, in which only to discover their speculation is
2 days later I had decided to go into the
location and speak with an associate and again they didnít want to
take a look at the vehicle. Apparently they did seem very under
staffed which is not the first time I have encountered such
inconsistent service. An associate had suggested that I go across
the street to National Tire and battery and have them look at spark
plugs among other things. Again only to realize that they didnít
have the common courtesy to even look at the vehicle rather than to
send me somewhere else which I find is the most convenient solution
for them. I had visited several other mechanics including National
Tire and battery/ Hoganís Tire, and my local mechanic. The first 2
mechanics only took a very brief look at the vehicle and they
werenít able to diagnose it. I had gone to Frankís Auto repair and
paid $70 for a diagnosis, and the equipment didnít trigger any
engine light codes. Although he had test driven it and did find it
in being very sluggish for a 6 cylinder especially since the car is
not old. It was time to get an oil change and I took one last
opinion which was to Firestone complete auto care. They had
discovered after a meticulous observation that the air filter unit
was not in place. Also the bolt was missing on the left side which
is because the housing unit was stripped on the side and therefore
the air filter could not be secured.
Firestone had claimed that it would be
negligence on Jiffy Lube since they were the ones to handle it most
recently. After discovering the situation, they had secured the air
filter but they still needed to order a complete housing unit since
it was stripped on the side and there was not a bolt that could go
through it properly. I had contacted the manager of Jiffy Lube whose
name is Patrick who was very un-sympathetic, along with the customer
service personnel from Texas. It had taken 2 weeks to get the
attention of Victoria who is the supervisor as she had initially
promised that I would be reimbursed for the diagnosis and the bolt.
But after it was discovered that the air filter housing was
stripped, I had to deal with her manager Mr. Chris Chapman who was
just as bad. They had asked that I fax the paper work and estimates,
only to find out that I wouldnít get reimbursed for anything.
The vehicle drives much better now with the new
housing unit, that was the only problem since the vehicle was
updated with its services. There is no engine code that will be
triggered in result of a missing screw, but obviously who would
expect for something like that to be missing. Jiffy Lube does not
stand by their pledge and I was very disappointed in finding that
out the hard way. I had contacted Mr. Luis Scofone the President of
Shell and he said he would investigate and someone else would get
back to me. Their final resolution is that I either contact a
mediator or go through small claims, they feel that they are not
responsible in any wrong doing and that someone else could have
caused the problem.
I would not recommend that anyone visit Jiffy
Lube, I had to spend $524.00 for a new housing unit along with the
diagnosis. They lack in providing satisfaction to their customers
and they do not even perform basic services as required in a
signature oil change such as vacuuming inside the vehicle which they
have never done so. Based upon the poor communication on Jiffy Lube,
I have decided to contact Better business bureau along in pursuing
this in small claims court.
 Christie in Catonsville, MD Suspicious About Scams
Needless to say that I was not too happy with my
experience getting my oil changed at Jiffy Lube. When I asked the
man at the counter to get my Oil change he proceeded to tell me what
they would do for $32.99. I agreed and they proceeded to change my
oil. A man entered the shop went out on the shop floor with his cell
phone and it looked to me that he was pointing the phone at my
license plate - I can't swear to this. After a while the man who was
working on my car told me I needed a cabin filter. I said ok. This
filter was a little filter that couldn't be more then a few dollars.
To make a long story short instead of paying $32.99 for oil change I
ended up paying $65.20. A little hefty in my opinion. The man at the
counter new my name before I even gave him my card which I thought
was a little strange. He tried to enter my credit card but it
wouldn't work so he manually entered the number. This also made me
start wondering if I am being scammed. I don't know if I am just
being parodied or if Identify theft and scam has been done. I
problemly would have never gone to Jiffy Lube if I would have done
some research on the internet first. If I am way out of line I truly
apologize to this company. In the mean time I will monitor my credit
card purchases for erroneous charges. I hate that this world has
come to this that every one is so suspicious about scams and
in Erie, PA No Fluid Checks
I had a problem back in the late 80's when I took my Chevy Z24
for an oil change. They said they top off all the fluids and I was
glad to hear this because I know I have a power steering leak. I
normally add fluid myself, but I said, 'what the heck'. The guy
behind the counter was mean looking. When they were done I checked
the power steering reservoir in the parking lot and it was empty!
The tough guy came out, and after I explained, he brought out a
bottle of fluid and poured it in.
Filter Not Stocked
I took my daughter's car for an oil change. Its a Hyundai Sonata
2006. I waited for 20 mins to get in then was told they did not
stock the canister filter. How does that happen. I will never go
back. I drove down the street to Lube Pro's who took care of my
Robert in Virginia Beach, VA No Rebate
I recently participated in the Penzoil-Jiffy Lube 2 oil changes
for 1 this past Spring. I had both of my cars serviced the same
day, filled out the rebate info slips and mailed them the same day
to the same address, in seperate envelopes, all within the dates
specified. The tag numbers are --- and ---, both Virginia and are
in Jiffy Lubes records..
I only received one coupon back. When I called, and was redirected
to the Shell rebate center, I was told that only one rebate form
was received, so I would only get one coupon. Upon calling back to
Jiffy Lube Customer Service, I was told that the records showed
both cars being serviced, I should be entitled to my rebate, and a
coupon would be mailed.
When, after waiting for weeks for this coupon, I called back to
Jiffy Lube Customer Service, and was told the old story...they
didn't receive but one rebate form, so I was out of luck.
The whole point of my having my cars oil changed that day was for
the promised second oil change. I did my part and paid for the
service. I mailed in the forms. The verbal contract, as stated by
your employees, was for a second oil change after paying for the
first, which Jiffy Lube will now not do. This has nothing to do
with rebate forms or the mail. It is simply bad business
practice to void this second oil change because of the rebate
I feel you owe me the cost of the first oil change, as you have
not fulfilled your end of the verbal contract.
Lorraine in Palatine, IL Loose Radiator Cap
On November 9, 2007 I had my 2002
Nissan serviced at Jiffy lube 86 E. Dundee Rd. Palatine, IL
60067,#196. One of the services performed was Top off antifreeze
and mixed anti-freeze coolant. The entire bill was 102.24. I
began trying to use the heat about two weeks after this service.
I noticed that the heat was not consistent or very warm. I took
my vehicle to the Nissan dealer in Buffalo Grove for service. The
found the coolant to be at a low level because the radiator cap
was not tightened properly. No other leaks were found. Because
of the loose radiator cap I had to pay a $143.40 repair bill. The
only people who worked on my vehicle were the Jiffy Lube people.
I want reimbursement.
Sam in Erie, PA No Transmission Fluid
I am writing this with great dismay of the service my son received
on 10/04/07 . Before reporting back to base ( Marine Corp.
Quantico Va. ) he got his oil changed at a Jiffy lube in Erie, Pa.
They changed his oil and told him there was a leak and they
changed a valve . On the pink slip it states all fluids were ok
including the transmission . Two weeks later traveling back to Va.
his transmission burned up because the lack of fluid .The
Hagerstown Maryland garage had to replace his transmission (
$2000.00) and said who changed his oil should have caught the low
fluid level or when they replaced the valve they never replaced
Renee in Raleigh, NC Broke Hood Release
My son took his Honda to the Jiffy Lube #2719 at 10840 Wakefield
Commons Drive in Raleigh, NC. The technician broke the hood release
lever off from inside the car. He came out with it in his hand and
apologized, but said there was nothing the store could do about it.
I called and talked to the manager of the store, who referred me to
the toll-free number with the comment "but they won't pay for it."
After going up 2 levels, the last manager I talked to laughed at me
and said I couldn't prove the technician overextended the lever.
I've never heard of one of those breaking before and I've owned a
lot of cars in my lifetime. He offered to send me gift certificates
in the amount of the repair, but I don't plan to go back there again
so they're worthless to me. I got the feeling that Jiffy Lube never
pays for repairs because as the manager told me "things break."
Yes, things can break, but when som eone other than myself breaks
something when I'm paying for a service, I expect them to pay for
the repair! I've contacted my BBB and Attorney General's office and
have posted bad reviews on any website I can find that lists that
particular location. I'm stuck with a $200 repair bill, since the
entire hood release cable has to be replaced!
Steve in Bozeman, MT $120 Oil Change
Today I tried to get my oil changed at our local Jiffy Lube here
in Bozeman Montana. I have had this done before at this store and
been satisfied with the service. Today was a different story.
They tried to upsell me to some premium service. Ir was stated that
doing this premium service was normally 120 dollars but I could get
it for 40 dollars. When the it came time to pay it was 120 dollars.
It turns out they were charging me for the oil change and the
premium service. I only wanted an oil change. I was so angry I left
and walked to the auto parts store and bought the oil I really
wanted plus filter. I wlll change it myself.
Ed in Schereville, IN Wrong Oil Filter
I went for an oil change on Oct.
5 at the Jiffy Lube in Schererville, IN(store# 1573). About a hour
after leaving my car broke down while driving due to the wrong oil
filter application. I was stranded on the side of the road for
about 5 hours trying to get the store manager to come help me.
Even as my car was being towed away the store manger Tom Reis
insisted that it was my vehicle and not something they did. I had
it checked out at Lube works in Highland, IN and the engine was
locked up, but Jiffy Lube wanted a second opinion. I had to have
it towed again to Smith Chevy in Hammond, IN and checked out to
find the same result. 4 days had gone by with no help from Tom
Reis, and I finally got the number for the corporate office and
got a rental. Then I was trying to get a hold of Jeff Benefield
for another week or two before he called me back. He then had to
send out a rep to see my vehicle and by the time this happen a
month had gone by. They refused to fix my vehicle and only gave me
blue book value. After finding out I could not take legal action I
agreed to the settlement and my rental was taken away. But when I
went to have my car towed for a third time to another shop, I
couldn't because Jiffy Lube had not paid their bill for the second
tow. I made a countless number of phone calls to Jeff Benefield
again with no calls back, and when I did talk to him he said he
did not get any of my messages or faxes. He also told me that they
would pay the bill but should have to, even though they wanted the
oil pan dropped along with the second opinion. Jeff also told me
it was taking so long because of a delay on my part. The only
delay was when Jeff would never call me back. (The communication
in his office must be pretty pathetic.) After 3 more weeks,
without a vehicle I finally got the check in the mail on Nov 24.
50 DAYS!! had gone by since Jiffy Lube ruined my engine, and 21 of
those days I had no car. Jeff Benefield simply did not care and
dragged his feet on everything he did. I have never had such bad
service in my life. Then I saw the website Jiffylubeproblems.com,
and see how much this happens and what Jiffy Lube is really about.
Since then I have also heard of about a dozen similar experiences
from just people I know. What a Joke.
Dan in Birmingham, AL Total Engine Death
Eventually, all of the Jiffy Lubes in Birmingham closed down, and
I can't say that I'm not surprised. I also found that I am FAR
from the only dissastisfied former customer of this business. The
fact that your website exists is proof that this is not an
uncommon thing for them.
Carrie in Ithaca, NY Too Tight Lug Nuts
This weekend [Nov 17, 2007], I decided to put my snow tires back
on my car for the season. My friend has access to professional
tools, making this task very easy usually. A nd I prefer to do
routine maintennece on my car because I enjoy it and it saves
money. We got the front passenger side tire off no problem. Next
we tried the drivers side front tire. We were using an impact gun
with no luck at all - none of the 4 lug nuts would budge. We moved
to the rear drivers side tire to take a break from struggling with
the front and all 4 lug nuts were immovable back there too. We
tried using a breaker bar (a long extension handle put on a normal
socket/ratchet set) to see if some leverage would help, but what
happened was that we broke the socket adapter piece instead. We
didn't even try the passengers side rear tire beacuse our tool had
broken and we were very frustrated.
I was amazed that they were on so tight, given that I usually clean
the nuts/bolts and apply "No Seize" every time I change the tires
and also take care not to overtighten them. Then I remembered that
I had been to the Ithaca, NY Jiffy Lube for service, including an
inspection, two months ago. At least one wheel is removed for them
to do a NYS inspection, so I assumed that their impact gun was
stronger than the one I was using and that they had overtightened
the drivers side last time I was there after removing the wheels for
The next day I went to my local Jiffy Lube and asked them to finish
putting the on snow tires for me, which they agreed they would do at
no charge. They were able to change all but the rear drivers side
tire, although there was a lot of banging going on and it was not a
"jiffy" process to get any of the drivers side tires off. In the end
they got it so that I had three snow tires on my car (the one I got
on and two more) but the drivers rear side tire was still not
changed and now had one stripped lug nut - it was COMPLETELY
circularized, not merely rounded corners. They told me they'd need
a special "extractor tool" to get it off, that I should come back
that afternoon. When I called later they told me that they had been
too busy to go get the tool, but that they'd have it in the
morning. At this point I was still satisfied that they were going
to rememdy the problem that they caused.
The next morning I called - still no tool, and after a few more
calls throughout the day they took my number and told me they'd call
me when they got it. The next day, when I had still not gotten a
call, I thought I might be getting the run-around so I decided to
drive down there and see if I could get more progress in person.
When I got there they told me that they didn't get the tool because
it was too expensive and that they'd have to get "a whole set" (I
presume of 4 lug nuts) that was going to cost them $30 that they
couldn't possibly afford to spend and that they were too busy to
take care of me anyway. This angered me since I was in this
position all because of their ineptitude first at putting on the
tire too WAY tight, and then destroying one of the lug nuts trying
to get it off, so I told them I'd never go back there again.
I then took my car to the dealer who tried to help me, ended up
breaking the same tool, and made the stripped lug nut even worse in
the process,. They told me that they might be able to torch it off,
possibly destroying the wheel in the process or maybe they could
drill it down so that it could be broken off. They had me make an
appointment for next week so I could leave my car there FOR A DAY OR
I don't know how this will all turn out - I'm sure glad I didn't
happen to get a flat tire on the drivers side (and hope I don't
before this is over) - but after this experience, finding a website
like this, and the news stories about the Jiffy Lube scams, I do
know that I will NEVER go back there, no matter how convenient they
may be. They are NOT mechanics and apparently are not even
qualified to perform the simplest of tasks on a motor vehicle. And
the moral of the story is to make sure your lug nuts are not
overtightened so much that you can't get them off in an emergency!
 Mike in
Boise, ID Fluid Shower
About 1 month ago, I went to the
Jiffy Lube in Boise, ID at the Broadway St location to have my
transmission level checked. The technician removed the dipstick
and determined the level was low. I got out of the car to see the
reading on the stick and was standing at the drivers side of the
engine compartment. The technician tried to add trans fluid but
the machine delivered it too fast or he didn't have the nozzle in
the tube far enough - the end result was a transmission fluid
shower for me mostly, but also the entire engine compartment.
Last Saturday [Nov 17, 2007] at
the same location, I went in for full service. I stayed with the
car (Suburban) and watched new oil and oil filter being added. My
attention was directed to the cash register where I paid and was
told I was ready to go. The entire service took about 15
minutes. On Sunday, I crawled under the car to see if they
actually applied grease to the fittings. None was evident as all
fittings are dry and dust covered. I called the vender and
informed them of the problem - they said, "oh sorry, can you come
 Sean Outrage
I have felt on many occasions
that unnecessary work was suggested(rather forcibly I might add)
to my and my wife's car and that both of us have agreed to
unnecessary repairs costing hundreds and hundreds of $'s. Now I
see a NBC expose showing that not only do you talk to unnecessary
repairs, you don't even do the unnecessary
repairs even after I pay good money for
them!!!!!!!!!!!!!!!!!!!!!!!!! This is an outrage of monumental
proportions. What are you doing about this? Please answer me as
to why should I continue to be one of your customers after finding
out your travesties?
 Dan in
Santa Maria, CA Theft
RE: HP (Hewlett-Packard) R927 Digital Camera $285.99 + Tax.. The
police have the model #, Prodect # and serial # which i also have
in my file. Police report # 2007R 13244 Santa Maria
California Police Department
Dear Manager Derek. As you are well aware that the above mention
camera was stolen from my sonís car after your JiffyLube Quality
Inspector J. Villasenor inspected and/or serviced my sonís car:
Please find a copy of the invoice attached with the following
Store # 609 @ 1860 S. Broadway, Santa Maria, CA 93454 Phone #
805.922.1948 Date of Service: 09-17-07 about 2:05 p.m.
Invoice # 609-1505039 Bay5 Employees: ICE2 EIL2 MRM2 HLW3
EMH2 Work Order # 20
Derek You as a manger are very rude Lies and about this whole
issue. i have tried all good faith things i know of to settle this
matter. i am very upset about the lost of my camera with my kids
photo's in it.
Now to get right to the point, I want my camera back, or I want
you to replace the camera with the same model and make, or I want
the money it will cost to replace the camera. May this letter
serve as my attempt to make prior arraignments before I contact
file is small claims which cost very little money, sue you and
JiffyLube for mental stress, contact the local paperís (all
papers) with letters to the editor,
I contact the better business bureau, any and all internet and
websites that I can post comments too that states the following;
Donít trust your vehicle or personal belongings to the JIFFYLUBE
in Santa Maria and the surrounding area. Their employee or
employees Will steal things from your auto. If you have ever had
your oil change done there check to see if anything is missing
from your auto.
Derek please, you are the manager and all I want is whatís right.
You stated to me that you have Video, where is it? Then your staff
tells me there is no Video. Whoís Lying?
I will not let this die and I have nothing but time on my hands to
work the courts, the internet and the press and the better
business bureau. There are or were family pictures on there, My
oldest son was shot and killed last year in Michigan and some of
his photos were on there. That causeís me physical & Mental
No one can or should feel safe trusting you, your staff or
JIFFYLUBE with their auto or personal belongings in them.
 Xi in
Charlottesville, VA Theft
I am a customer of Jiffy Lube. On Nov. 3rd 2007, My wife and I
went to Jiffy Lube (
2088 Berkmar Dr,
VA ) for a oil change. My wife
left an apple ipod on the floor on the passenger side before she
get off the car. When we get back into the car after they changed
the oil, we found the ipod was lost. So we talked to the manager,
Kirk, there and he showed us the recorded video. Actually, we
could not see anything from the video, because it was played so
fast and the video window was so small. Then the manager told us
that he would watch the video slowly and carefully after jiffy
lube was closed after 6:00 pm. When we get back after 6:00 pm,
Kird told us that he watched the video and still saw nothing and
he also told us that the district manager would saw the video next
Monday and gave us a call. When we requested him to show us the
video, he rejected. But till now I have not received any call from
Jiffy Lube yet. I need a answer or a solution to this problem.
 Vanessa in Chicago, IL Forgot Air Filter Replacement
I am writing this letter to
express how unsatisfied I am with the work that was done to my car
on 11/04/07. I have heard through emails and other people not to
trust Jiffy Lube and now I can understand why.
I had an oil change on 11/04 invoice no.593 396612 bay 9
transaction no. 07110400396612 which cost me $41.98. I had a new
air filter put in which cost $8.99 WHICH THEY NEVER PUT
IN. They took out the old filter and said it was dirty and said
I needed a new one. I rusted the mechanic so I told him to put
it in. Not only did they not give me a new one but they left the
air filter box open which I did not realize at the time.
I did not find out until 10 days later when my engine shut down
while I was driving on the express way . I was doing 60mph when
it shut down- did you ever try to get to the side of the road
with cars speeding by you as your car is dead? It almost cost me
an accident. My job came and towed me in because I didn't know
what happened with the car shutting down. It could have been
major . The mechanic showed me where the
air filter was supposed to be in and it wasn't there! I
told him about bringing the car to Jiffy Lube for an oil change
and filter change and that's when we realized the mechanics
never put a new one in. I went and bought a new filter and put
it in myself. I bought it at Murray's auto stores part no.
1304604 ca7365. I am letting you know all this because this
accident could have caused HUGE problems.
I have had trans. fluid changes and my car winterized at Jiffy
Lubes in years past but after this happening I will never go
back to jiffy lube again; nor would I ever recommend J.L to
anyone after this happening to me. I paid good money and
expected to have a professional job done. I hope this will
somehow make a difference so that this will not happen to
someone else. I know accidents happen, but this could have
really damaged my car or caused an accident.
 Tom Bad
I will never again use you company your company should pay the
price for bad management and go out of business.
 James in Aventura, FL Twisted Transmission Filter
Mark in Thousand Oak, CA Stripped Oil Pan
I got an oil change at a Jiffy Lube in Thousand Oak, Ca. No
problem with the service from what I knew at the time. However,
many months later when I went to get another oil change at a
different oil change company, the mechanic said they could not do
the oil change because the oil plug had been replaced with a
temporary butterfly clip oil plug. I saw it, so I know he was not
trying to scam me. Apparently Jiffy Lube stripped the threads of
the oil pan, so they had to use a temporary plug that does not
need to screw in. The crime here is that Jiffy lube did not tell
me they did this.
To remedy this problem I had to install a new oil pan. I decided
to do this myself. IT cost under $50.00 for parts.
 Sadie in
Reno, NV Oil Stains
I was in Reno, Nevada yesterday at the franchaise location on
Moana Lane. Jiffy Lube store #2545. My oil was changed and after
I left and was on my way home I discovered that there was oil all
over the driver's seat and the passenger seat. I had a white
sweater laying on part of the passenger seat and it was also
covered in oil. I live 100 miles from Reno and was halfway home
when I discovered this issue. I think Jiffy Lube needs to be more
careful when getting in and out of customer car's especially one's
with BEIGE interior!
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