|The higher the identification number, the more recent the
unedited and unverified experience.
us about your experience. We may add it to the following
list of experiences of others.
HELP US form a
critical mass which will encourage Jiffy Lube to make changes.
Tell others about this website.
 Jon in
Feasterville, PA Filter
I went to the Jiffy
Lube in Feasterville, PA (which since has a different manager) to
get an oil change. As I was waiting in the waiting room, the
manager came in and told me my air filter was pretty dirty and would
I like a new one. He was holding 'my' air filter, and I looked at
it. There was a lot of dusty/dirt type material on it and also some
oil spots on the filter material.
I had checked the
air filter just the day previous, and I really thought that the
filter the manager was showing me had a different color design than
the one I had looked at the previous night. Also, I have no idea
how oil could get onto the filter material? Oil would need to be
sucked into the intake section?
I'm not used to
situations like this, so I assumed he was being honest, and paid for
a new filter. Afterwards, I re-thought about it, and really
beleive that was not the air filter that was in my car. 1. the
color pattern was different, I am 90% sure. 2. How can oil get onto
the filter material, from normal operation of driving?
 James in
Stockbridge, GA Filters
[25 April 2006] today i went to
jiffylube in stockbridge,ga. i went to have my fuel filter and air
filter replaced, my car was running fine when it got there now it
wont so much as crank up
 Jesse in
Omaha, NE Employee
This is regarding
Jiffy Lube #3196 located in Omaha, Nebraska operated by Heartland
Four of my co-workers since the location's opening in early 2006
have taken their vehicles to have their oil changed. They associates
will provide free services to us as we are neighbors.
To be fair, the associates at this location performed oil changes on
two separate co-worker's vehicles without incident. However, on two
other separate, non-related incidents, one did not have the drain
plug installed correctly on his car causing oil to drain. More
recently, another co-worker possibly had components of his oil pan
stripped when being serviced, causing continuous leaking and need
for repair to oil pan components.
While I have not confirmed the oil pan damage being that of Jiffy
Lube's doing, I most definitely was able to confirm drain plug
mistake. Jiffy Lube did fix the drain plug and no damage was done.
This is concerning as it indicates either poor training or lack of
attention to detail. Both of those items can lead to mistakes can
cause serious, costly damage. I honestly hope Jiffy Lube either
revamps the training or hiring process to improve their overall
Christopher in Morrow, GA Engine
On January 18th,
2006, I had an oil change at Jiffy Lube #1568 in Stockbridge, GA.
This is my "weekend" vehicle, so it doesn't see daily driving. At
the end of February, my engine locked up in the middle of the road.
My car was towed to the closest place that I felt that could handle
my problem, a Dodge Dealership. After inspection, Dodge determined
that the oil drain plug was missing from the engine, hence all the
oil drained out of it causing the lock up. Jiffy Lube has been the
only company to handle my vehicles for several years.
The person I spoke
with at Jiffy Lube's corporate office in NC, Greg, said he sent two
managers to inspect my vehicle, a regional and a district manager.
They told Greg they test drove my car and nothing was wrong with it,
and so that caused Greg to lie to me. How was it a lie? After
Dodge said my entire engine would have to be replaced, I wondered
how Jiffy Lube could say that it test drove fine. I went by the
Dodge center personally. My car had the exact same milage on it, as
the day the tow truck dropped it off there. So, two people in Jiffy
Lube management positions flat out lied about their duties to
inspect my car. The milage is a documented fact, not here say.
That, combined with the fact that my car's key was in a locked area
of the Dodge service center and was never signed out, or otherwise
given to anyone.
Well, after I made
complaints, Greg sent a mechanical inspector out to examine the
engine. The inspector said that the damage done to my vehicle was
not linked to the oil change, and so Jiffy Lube was denying my claim
for a new engine. When I explained to Greg that Jiffy Lube is the
only place that has handled my oil changes for several years and no
one else has touched the oil drain plug, it makes Jiffy Lube
responsible. Greg's response was that the situation may seem that
cut and dry to me, but that isn't the case.
I was not happy and
I asked Greg for a contact phone number for someone higher on the
corporate chain than himself. I wanted a number to contact the CEO
himself. Greg told me that he can't give out the CEO's phone
number. I argued that the CEO doesn't have time to talk to his
company's customers that have issues? Greg said I was putting words
in his mouth. Well, if you won't give me a phone number, isn't that
what you are saying? I told Greg that I was going to pursue this
furthur without his help and that this wouldn't be the last time he
hears of this matter. He sarcastically said that he wished me luck
and that this conversation was over...
staff that flat out lie, extremely rude corporate customer service,
and my car still sitting in a parking lot. I am trying to contact
higher chains of command on my own. If they help me, I will gladly
update this issue with a positive note. Otherwise, Jiffy Lube has
lost a faithful customer.
 Helen in
Skokie, IL Warranty
On August 31, 2005, I had an oil change and agreed to replace a
filter - not sure what kind. The service person never told me the
cost and I was shocked at a bill of $87.76. Israel, the store
manager, said there was nothing he could do, but as he saw me call
customer service, he reduced my bill to $64.89 and said my next oil
change would be free. This was confirmed by customer service and
when I asked for verification, the person at customer service said
he would write it in the computer - no need for further
On December 14, 2005, I returned to Jiffy Lube in Skokie only to
learn that the free oil change had never been recorded. Again,
Israel said he could do nothing, but when he saw me calling customer
service, he gave me a card indicating that on my next visit I would
get a free oil change.
I returned on March 22, 2006 with my card in hand and got a free
oil change. Also, the service person said I needed a new air filter,
so I had them install one. The cost was $26.08 for this. A few days
later my check engine light went on in my SUV and I took it to our
local service station. They put the vehicle on the computer and it
indicated I had a VSV problem. The charge for the computer check and
the VSV switch was $190.57. Since this was covered on my warranty,
Toyota paid for the repair. This was the first time I had ever used
my warranty which meant that any reimbursement for NOT using the
warranty was lost. In short, I lost over $2000 in warranty
reimbursement by using it at this time.
Two days later, my check engine light came on again and I
returned the SUV to the service station. I got a phone call that day
saying that the VSV air cleaner assembly had been torn off and did I
have my air filter changed at Jiffy Lube. I replied I had. The
service owner told me never to go to Jiffy Lube because the staff is
so poorly trained. Needless to say, I will never return to Jiffy
Lube. I realize now I should have cut my losses while I was ahead -
just the overcharge for the filter. However, I now have lost over
$2000 in reimbursement returns through my extended warranty and $180
in repair costs to myself for computer assessment of my problem and
the cost of undoing the damage that Jiffy Lube staff in Skokie did
to my car.
Jiffy Lube should be ashamed of the service they provide.
Dissatisfied Customer Rear End
Wow I new I wasn't
My last experience was with my 89 Chevy Astro. A
couple of days after the oil change and (fluid check?) my (the
van's) rear end began to whine. I found out that Jiffy (boob) never
really checked the rear end oil as when I took the rear end apart
the oil filler nut was nearly frozen. So, I replaced the parts and
contacted Jiffy.... no responsibility! I was shocked as they are
supposed to check that level at each change and it was apparently
never opened. Motto: do it yourself and you won't run the risk of
these teenagers screwing up your vehicle.
Jonathan in Logan, UT Attitude
I have always been very impressed with Jiffy Lube and their
services. They don't "just change oil". That $31.99 isn't just for
the oil and the filter. If that's all you want, go to Walmart.
They'll be happy to take care of you. Jiffy Lube also offers many
other additional ancillary services, and as much as you don't want
to hear it, guess what they cost money! Jiffy Lube is actually one
of the cheapest places to get a differential service preformed. Now,
there is something that all people need to understand. Just as one
McDonalds differs from another on the quality of their food and
service, so it is the same with different Jiffy Lube stores. Sure
they all offer the same products and services, but you aren't always
going to find the same customer satisfaction. I can order a Big Mac
and fries from one McDonalds, and get sick from it or have a
horrible experience with service or how the food is cooked, but that
just doesn't mean that all McDonalds are going to be that way. I'm
sure that it is the corporation's goal to have them all operate the
same way, but let's face it, it will never happen. Jiffy Lube does
not train their employees to "take advantage of ignorant customers".
Their number one goal is customer satisfaction, and at some Jiffy
Lubes that might not be the case. Honestly I know of some
managements that are pathetic on teaching their technicians this
principle. All technicians are taken through a certification program
that teaches them product knowledge and proper procedures. Please do
not assume that all Jiffy Lubes are this way. Use your own judgement.
Ask specific questions, give specific directions on your car if
you're really worried about it. And if there is a problem go back,
they'll fix the best they can! If anyone was really THAT paranoid
with their car they would change their own oil. Not all Jiffy Lubes
are created equal. :)
 Jim in Tulsa, OK
My daughter just
had an oil/filter change on Harvard in Tulsa, OK . They pushed her
into a air filter she didn’t need. The total was $48.24. I’m upset
with this rip off.
 Lori in
Canoga Park, CA Attitude
Wow, after reading
so many pages of problems, I have found everything that Jiffy Lube
has done to me and my family, too. All the tinkering and breaking
"service engine soon" lights, air filter problems, transmission
fluid problems, brake problems and ruining my wiper blades, is not
an isolated event.
It's almost as if
they've trained their people to such things, they occur on such a
regular basis. Yes, I've stopped going to Jiffy Lube, but for a
different reason. I am a woman. I am very car savvy. I will not
stand for the belittling atitude they give me as a woman. Their
bullying and condescention are appalling! Especially since I know
more about cars than most of their un-trained technicians.
I now spend a few
more bucks and it takes a little more time, but I take my car to my
personal mechanic for my oil changes.
They need to get
out of the "sales" business and back in to the "service" business
that they started out to be. Everyone deserves to make a living,
but making a killing at the consumer's expense is not good business
sense. If it were, there would not be a site such as this one.
Too bad for JL. If
they're a public company, and you have stock, dump it now!
 Bryan in
Tempe, AZ Transmission
On Friday April 7th,
2006, I brought my Honda Accord EX into Jiffy Lube at their shop on
Rural and Apache in Tempe. They completed their Signature Service
Oil Change which includes checking and filling up all other fluids
in the car. On the Jiffy Lube sheet it states the my Transmission
Fluid Level is FULL. I drove home and did not drive my car the rest
of the evening.
The next morning,
April 8th, I was leaving to California and stopped on
Dysart Road off of the I-10 to get food. My car started slipping out
of gear and was not able to be driven. I was lucky enough to be near
a Budget rental car place and picked up a car and was able to
complete my business trip.
I arrived back on
Sunday, April 9th, and had my car towed over to
Greulich’s Auto Service on Alma School and Guadalupe. On Monday,
April 10th, Greulich’s inspected the Honda and they
stated on their work sheet: “CHECK TRANSMISSION, GEARS DON’T CHANGE,
SHIFTS BACK TO NEUTRAL????---FOUND---TRANSMISSION
FLUID, NOT SHOWING ON DIP STICK ??? NO LEAKS VISIBLE ???
CHECK OUT AND TOP OFF TRANSMISSION FLUID ADDED 2 QUARTS and ROAD
TESTED… it worked for the rest of the day.
On Tuesday April
11th, the Honda started displaying the same problems as
it was before. I took it back to Greulich’s and they recommended to
get the car into a transmission specialist to fix the problem. I
dropped the car off with Biltmore Transmission Service where their
transmission Specialist has worked on, installed and repaired
transmissions for over 30 years.
The owner of the shop and the transmission specialists at both
Biltmore Services and Greulich’s both agreed that it was the fault
of Jiffy Lube.
Jiffy Lube started
scramlbing for excuses and ways out of this so they asked me for
past records of maintenance on the Honda. I sent them records
stating that the car is properly maintained. Then, shortly after
that scramble where they couldn’t get out of, they sent an
On Thursday April
13th, their inspector at the shop agreed with Biltmore
Services that it cleary was Jiffy Lube’s fault but when I received
a call from Jiffy Lube she read a completely different report from
the inspector for their company stating that it was my fault that
the car had no fluid after Jiffy Lube just looked at it on Friday.
This is a VERY
SIMPLE and well documented case. This is a perfect example of how
customer service should not
I am a fair and
just person. All I asked them to do was replace what was damaged by
the lack of their worker’s skills and for a rental car until the
work is completed. Jiffy Lube is being a slimy, weasely company and
trying to sneak away. I am now contacting news stations and
attorneys and now I have to pursue this farther.
Marc in Pleasantville, NJ Overcharging
I WENT TO JIFFY LUBE IN PLEASANTVILLE NJ . I
WENT IN FOR AN OIL CHANGE AND TRANS FLUILD CHANGE ..OK GOT THAT.
THEN HERE COMES THE SALES PITCH WHILE YOUR AT IT YOU SHOULD GO HEAD
AND HAVE YOUR ENGINE FLUSHED WHILE YOUR HERE TO GET ALL THAT SLUGE
OUT OF YOUR ENGINE.THEN THEY TRIED TO SELL ME A RADATOR FLUSH. I
ASKED HIM IS'NT THAT THE SAME THING AS MOTOR FLUSH?.HE SAID NO <
MAYBE I 'M WRONG BUT I THOUGHT IT WAS>ANYWAY I SAID GO HEAD AND DO
IT..SO I GO OUT SIDE TO GET A SMOKE 5MINS AN THEN GO BACK IN AND
SIT DOWN ABOUT TEN MINUTES LATER HE COMES IN AND TELL ME ITS DONE .I
KNOW THAT THEY COULDN'T GET THAT DONE IN 20 MINUTES OR SO. SO I
DON'T THINK THEY DID IT AND CHARGE ME FOR ALL THE SERVICES I ASKED
FOR I ASK TO SEE THE FLUSH BOTTLES AND THE OLD ANTIFREEZE .WE DON'T
USE BOTTLES OF FLUSH ITS IN A BIG TANK AND ABOUT THE ANTIFREEZE IT
GO'S IN TO INGROUND TANKS ... ANYWAY I DON'T THINK THEY DID IT AT
ALL AND CHARGE ME $245.79 FOR IT ALL .......NEVER AGAIN WILL I GO TO
ANY JIFFY LUBES PEOPLE WACTH OUT FOR WHAT THEY SAY THEY DO ????????
in Madison, WI Attitude
I went to Jiffy
Lube #3138 in Madison WI for Oil change as I have for the past
When I declined to
listen to manufacturer recommendations, which I always do, I was
yelled at by the manager while in the waiting room. He would not
accept that I simply wanted an oil change and no other services,
which is my customer right. He was very rude and belittling to me
regarding my decision to decline manufacturer recommendations.
After changing the oil in my car, which is all I requested, he
recommended that I not come back to Jiffy Lube, but rather go to
Walmart or someplace else that only does oil changes. I will take
his advice and not bring my business back to Jiffy Lube again.
 Barry in
Sandy, UT Transmission
I had been a JL customer for over 10 years. I consent for you to
use this statement of facts on your website that warns others of
problems with Jiffy Lube. Jiffy Lube, in my opinion, has there
managers engaged in selling you service and products (like wiper
blade treatment) you may not need rather than adequately supervising
the younglings working on your car. Beware!
On Saturday February 25th, 2006, I presented to the Jiffy Lube
location in Sandy, Utah with my 1993 Toyota truck. On that day there
were many irregularities in my service. The lower bay technician was
unable to find my oil filter and unbolted unneccessary parts from my
engine bay looking for it. Next, he was unable to bolt the parts
back on. In addition, it is my opinion that this same technician
mistakenly drained the oil from my transmission rather than my
engine. In conjunction with this mishap, a second JL tech
over-filled my engine oil.
Whereas my transmission had been performing in a sound and
unimpaired manner, I experienced new transmission problems beginning
the day after JL service that progressively worsened to the extent
that my transmission now requires major replacement/repair. I did
not learn of the severity of the problem until 3/25 & 3/26 when I
varied from my routine of city driving and traveled 3 hours from my
home on the freeway. During my trip, transmission noises worsened
and I began having performance problems.
Upon returning home early because of the transmission problems, I
discovered that my transmission gear oil level was virtually empty
and my engine oil level over-filled. I corrected both problems by
adding transmission gear oil and draining two quarts of engine oil.
After returning to the store that performed the defective service on
3/27; I notified Jiffy Lube in writing and spoke to a senior
representative "Robert". I told them about my experience at
the store and about my continued transmission problems. He referred
me to a JL contracted transmission shop ....who performed a test
drive and visually inspected the outside of my transmission.
Robert then stated to me on 4/7 that Jiffy Lube denies any
responsibility associated with this matter. Robert asserts that it
is Jiffy Lube's position that my claim for defective service is
denied for three reasons: 1) Jiffy Lube says that it is impossible
for my transmsission to have not completely failed being driven 800
miles without lubrication...2) Jiffy Lube also mistakenly claims
that a seal, between the transfer case and transmission, allowed 3+
guarts of transmission gear oil to leak out my transmission in 28
days rather than their technician draining it, and 3) that my report
of having added 3 quarts of oil to my transmission on 3/26 is false.
In the past two weeks, I have consulted with numerous
professional transmission mechanics including Toyota transmission
specialists. They, having considered a totality of the facts along
with inspecting and diagnosing the transmission; offer their
unanimous opinion that Jiffy Lube's reasons for denial in this case
are unjustified and improper. Several of them said that Jiffy Lube
will "make up" reasons for denying defective service claims and each
of these mechanics related to me instances, drawn from decades of
professional experience, about past repairs they have performed on
automobiles that were harmed by Jiffy Lube technicians. Based on
their years of professional experience these mechanics were not at
all surprised by my circumstances. These same professional
tramsmission mechanics state that it is common for Jiffy Lube to
deny claims for defective service whenever possible and they have
offered to write affidavits and appear as expert witnesses should
litigation be necessary to resolve this issue.
My attorney tells me that JL will have to be sued before they
will pay up. He is busy taking affidavits and arranging for these
profesional mechanics to testify. Apparently, in my case, sueing JL
is my only recourse.
Customer in San Luis Obispo, CA Attitude
The women that work
at this particular Jiffy lube are Amazing! They should make a
calendar. Last time I was there I thought I saw double but it was
actually twins! No Joke! I'm a customer for life!
 ED in Wall, NJ
I used to work at
the Jiffy Lube in Wall, NJ up until last year. I have been reading
through the stories on this website and its amazing how true this
stuff is. It is true that the employees working on the cars have
little or no training. Tire rotations were the worst because the
employees in the store I worked in broke lug nuts on at least 50% of
the cars that rotations were done on. Many times the customers
weren't even informed of the problem in hopes that they wouldn't
notice. We even had one customer whose tire fell off while he was
driving on the parkway, luckily he wasn't injured. Also the cokehead
manager used to con people into to buying things that they didn't
need done on. On the rare occassion when the service was needed it
would usually be done half assed or not done completely if at all.
For instance customers were charged $60 for fuel system cleanings
when there was no accessable air intake to administer the cleaning
so they paid $6 0 for a fuel additive in the gas tank that they
could have bought for $5 at K-Mart. I could go on but my fingers are
getting tired. I will write again with more stories of immoral
things done by the Jiffy Lube in Wall, NJ. Store #264 E.F.D.
 Chris in
Mooresville, NC Employee
I work at Jiffy Lube store #3149 in
Mooresville N.C. Obviously none of your posters have been to my
store. Also we have MANY repeat customers who come back to us for
service regularly, some of the complaints on here seem to be from
people who went into the store with a bad attitude. If all you want
is an oil change, just say that! It's our customer service
associates job to inform the customer of recommended manufacturer
services and offer other services that may be useful to the
customer. There is no need to be rude or to get upset because you
think we are selling you on something! If your car has 175,000 miles
you probably could benefit from our Fuel Injection service, I've
used it on over 100 vehicles and never has anyone complained that
the service wasn't beneficial. If you want a great customer service
experience come see us at #3149!
 Employee in
I am a current employee of Heartland Jiffy Lube, and everything
that was said about Heartland Jiffy Lube is true. The stories from
Tom and Traci are correct and i for one am ashamed. Don't get me
wrong i love my job but i hate the employer. Heartland is driving
the name Jiffy Lube to the ground and other owners of Jiffy Lubes
know it and want the problem (Heartland ) TO DISAPPEAR.Not all of
the managers of heartland agree on whats going on , but to feed your
family and keep your job, you do what you are told.I should not say
that , Curt R. does not tell you to lie to customers but believe me
he knows whats going on and does not try to stop it . I party with
Curt a lot and believe me when i tell you he lives by the quote By
Any Means Necessary. Don't be DISCOURAGED by what you read not all
Jiffy Lubes are bad just always ask who owns this Jiffy Lube and if
they say Heartland Beware.
 Randy in
Thornton, CO Brakes
December of 2005 I took my 2002 Dodge caravan to a Jiffy Lube in
Thornton Colorado. Roughly three months later my brakes failed
completely while my wife was driving my son to school. I took it in
to a brake shop and was told that someone had put a petroleum base
substance into my brakes system which eats all the rubber seals
hoses and boots. I contacted jiffy lube and told them what had
happened, at which time the denied any and all responsibility. I
then was put in contact with the stores regional manager and was
told the same thing. After telling them I had no choice but to
contact an attorney they agreed to visit the Brake store. The next
day I received a call from the regional manager who had just left
the store he told me I should get a second opinion, because he
believed my master cylinder had simply failed. So at my expense I
had my vehicle towed to another brake shop and was told the same
thing, my brakes were contaminated. Jiffy lube collected a
sample and sent it off to a lab days ago, and I am still waiting for
the test results.
 Jackie in
Tulsa, OK Attitude
I want you to tell
the Jiffy Lube @ 11th & Garnett in Tulsa that we have had
two very pleasant experiences at their shop. The employees
were friendly, knowledgeable, and quick. Most places today do not
go the least bit out of their way to provide “service”. Jiffy Lube
does and we appreciate you.
in Jacksonville, FL Engine Light
My husband and I
have been loyal customers of Jiffy Lube for over 5 years. We have
both of our vehicles as well as our motor home serviced regularly
with Jiffy Lube. Today on my way home from work, my "service engine
soon" light came on and I immediately drove to the Jiffy Lube to
have the problem looked into. Upon arriving, I explained to the
employee that my truck was not due for an oil change, but that my
service light had come on. When I asked if he could run a
diagnostic check on it, I was told that Jiffy Lube now charges
$19.95 for this service.
I am disappointed
in the fact that this company has not made any formal announcement
to this affect, nor have they considered offering this service
complimentary to valued, established customers. As stated above, my
husband and I spend a fair amont of money every three months to
maintain all three vehicles, and have done so though Jiffy Lube. We
have always been very satisfied with the product and service that we
have received. However, in light of this new policy, we feel that
we may need to reevaluate where we choose to take our wehciles in
I hope that the
administration of Jiffy Lube will reevaluate their policy to reatin
valuable, establilshed customers like ourselves.
Victim in Park Ridge, IL Engine Light
Today I went to a
Jiffy Lube in Park Ridge, Illinois for an oil change. When I was
there they suggested that I change the air filter. When I pulled
out I noticed that the “service engine soon” light came on in my
car. I immediately went back to Jiffy Lube and they took and
electronic device and plugged it into my dashboard. They lifted up
the hood to my car and they guy said they forgot to plug the air
filter back into the engine. He then re-plugged the air filter back
into the system and took the electronic device and reset the service
engine soon light. I thought to myself, why is Jiffy Lube playing
with computers on cars????? I then drove out and then noticed that
the “Traction Control and Anti-lock brake lights came on and the car
felt like to emergency brake was on. I then drove back again and
they said they didn’t know what was wrong with it. I called the
Jiffy Lube headquarters and spoke to Philip and explained what
happened. He then told me to take the car to a repairman and have
the repairman contact Don Tanner to see it it’s Jiffy Lube’s fault.
He told me that if it was Jiffy Lube’s fault they would pay for it!
Of course it’s Jiffy Lubes fault, they have no business plugging
anything into the computer of my car. They are strictly there to
change the oil. They are not mechanics; if they were they would be
working for Cadillac at a lot more money an hour than Jiffy Lube. I
think it’s absolutely OUTRAGEOUS that someone that only changes oil
on cars should be able to use any electronic device that plugs
directly into a cars computer!
And for another
story, today when I came home from Jiffy Lube I was telling my son
what happened. It seems that he was also at a Jiffy Lube last week,
and his car (which is actually my husbands car), is doing the same
thing! This Jiffy Lube was in Franklin Park on Mannheim Road.
Coincidence! I will be contacting tomorrow about my husbands car
Lube will do the right thing, or I will take this to the Federal
Trade Commission and small claims court.
in Summerville, SC Service
Today [15 March 2006] I went to
a Jiffy Lube. A south Lubes in Summerville, SC. I told them that I
wanted the service where they vacuum the car also because it was
full of cracker crumbs.
So a few minutes later they tell me that everything is done. They
give me a sheet saying they vacuumed washed the windows and that the
oil was a quart low. So I get a block away. I noticed that the
windows were still dirty covered with bug splats and the windows
have this pollen grime on them. Then I stopped my car and look in
the backseat and there are crumbs all over the place in the same
places, so it was not just their vacuum not working. So I pull up
the oil dispstick and it looks rather dark, more than it should for
a supposed oil change. Before I left I said hey did you push the
oil gauge reset button? They asked the service guy who said yes.
Well guess what as soon as I turned the car back on, the change oil
light soon came back on so it was not reset.
I then went to a recommended repair shop and said I just took this
to a place to have my oil changed but since they didn't do anything
else I asked them to I wonder if they really did anything at all. So
they checked the oil and said it was a little dirty and it was a
So anyway I had them change it ..... And now I am livid.
 Jim in St.
Paul, MN Fuel Filter
No problems with Jiffy Lube (Penn Avenue,
Bloomington, MN) for over ten years, changing oil of our truck and
car. New managers and workers appeared each time I bought a vehicle
in. I had an oil change in Feb and also a replacement of the fuel
filter. A day after, the car wouldn't start, so had it towed to the
local repair shop I have used for everything but oil changes. They
found the fuel line crimped, blocking fuel to the filer and engine.
They uncrimped the line and the built-up fuel pressure broke the
line. This turned the car into a potentially flammable object. The
shop patched the fuel line and charged $122, most of it for labor.
Jiffy Lube would only refund their initial charge for
the fuel filter, $60, and not the repair, because we had not
contacted them first before having it repaired. I will be having
all service at the local repair shop from now on.
 Bob in Tucson,
I CALLED AHEAD TO
YOUR JIFFY LUBE BUSINESS AT 7443 E. BROADWAY, TUCSON, AZ ON MARCH
9TH, 2006 FOR THE COST OF AN OIL AND FILTER CHANGE IN MY CLASS A
MOTOR HOME AND WAS GIVEN A $30.00 COST PLUS TAX, BUT WHEN I ARRIVED
THERE AND THEY HAD STARTED ON IT I WAS TOLD IT WOULD BE THE USUAL
COST OF SERVICING A MOTOR HOME SOMETHING LIKE $81.00. I TOLD THEM
OF THE TELEPHONE CONVERSATION AND STILL IT WAS GOING TO BE SUCH. I
SAID LET ME GET OUT OF HERE THAT'S MY LAST TRIP FOR YOUR SERVICES
AND I HAD BEEN COMING REGULARY FOR FOR FULL SERVICES IN THE PAST.
FINALLY VIC M. DECIDED TO GIVE ME IT AT THE QUOTED PRICE. HE ALSO
TRIED TO GIVE ME SOMEMORE SERVICES BUT I KEPT TELLING HIM I JUST
WANTED AND OIL AND FILTER CHANGE AS I HAD BEEN 5 MONTHS SINCE THE
LAST SERVICE AND IT HAD BEEN SITTING MOST OF THAT TIME SO I DIDN'T
NEED A LUBE AS I ONLY HAD A LITTLE OVER 1,000 MILES ON IT SINCE THE
LAST SERVICE. ANYHOW WHEN THIS SERVICE WAS COMPLETE THEY BILLED ME
SOME $43.00 FOR SOME OTHER JUNCK I DIDN'T ASK FOR. THAT'S 13
DOLLARS OVER THE 30 DOLLARS. 13 DOLLARS IS A LOT TAX IF THAT'S WHAT
IT WAS FOR. ANYHOW YOUR COMPANY IS A SCAM IN MY BOOK NOW. I DID IN
THE PAST HAVE GREAT RELATIONS WITH JIFFY LUBE BUT NO MORE. I TALKED
WITH THE DISTRICT MANAGER TELLING HIM HE'LL BE LOOSING BUSINESS
DOING THIS KIND OF BUSINESS AND HE SAID NO PROBLEM THERE ARE OTHE
CARS. YOU WON'T GET MY BUSINESS ANYMORE THAT'S FOR SURE AND THE
WORD WILL GO OUT FOR OTHERS TO NOT LET YOU DO IT TO THEM TOO!
Update July 31,
GUESS WHAT, AFTER MAKING A COMPLAINT TO THE
BETT ER BUSINESS AND AFTER SOME TWO OR THREE MONTHS JIFFY LUBE LOCAL
MANAGER SENT ME A LETTER STATING THEY WOULD DO A COMPLETE LUBE AND
OIL CHANGE FREE AND ALSO THEY SENT BACK THE MONEY I SPENT FOR THE
FIRST LUBE. BUT REALLY I CAN'T TRUST THEM ANYMORE AGAIN. I LET THEM
DO THE LUBE AND WATCHED THEM THOUGH BUT THAT'S GOT TO BE MY LAST
TIME WITH THEM. THE LETTER GAVE A BIG APPOLOGY TOO TO ME! THEY WERE
VERY NICE TO ME AFTERALL.
 Linda in
Mulberry, FL Radio
My awful experience took place during February 2006. The Jiffy
Lube was a Signature Jiffy Lube 75 on 3365 S. Florida Avenue in
Lakeland, Florida 33803, ph 863: 646-0675." They told me their
computers were down, so my invoice is only half completed with no
date placed on it. The total charges were $31.02 for an oil change
I have owned my car since January 2005, with a perfect stereo
surround sound FM/AM radio with a cassette player and a cd player,
ALL WHICH WORKED PERFECTLY AND ALWAYS HAD!
When I left Jiffy Lube, I had no radio at all, period. Nothing
worked on it! One of the men had checked my windshield wiper auto
water "spewer", only to tell me it sounded to him like the little
motor was not operating. When he did that check, he must have pulled
loose my wiring, or something to that effect.
ASAP, I went back in to the same Jiffy Lube and explained what I
believed had happened. (NOW, I KNOW SOMEONE WHO USED TO WORK FOR
JIFFY LUBE, AND I WAS TOLD HORROR STORIES ABOUT A "MANUAL", AND
ABOUT HOW NEVER, NEVER, COULD AN EMPLOYEE ADMIT LIABILITY, ALTHOUGH
THE EMPLOYEE TOLD ME THEY WERE ALWAYS BREAKING THINGS ON AUTOS
Very nicely, I was sent away with: "Oh, you have just put your
[mute] button on, we can't help you, it is just your mute button.
Thank you. Good-bye." Never did I find such a mute button. A few
days later, I heard a "humming" sound, I had accidently turned my
radio on, it was trying to come on, but apparently, those same loose
wires the Jiffy Lube employee loosened were still detached.
So, back into the same Jiffy Lube again. This time, another man
said: "Look, lady, this car is a 1997, and you need not even go to a
repair shop, just get a new radio put in." (The cost to me would be
$1200-$2000!) I said, "but your shop, you guys, just pulled my
wiring loose or something. You must have some liability insurance
for this. My radio has always been perfect until the day I drove
into this shop, you have to bear responsibility for damaging my
radio. It will be a simple repair, if you will just look, please."
The man said, "nope, lady, not our fault, we never admit blame, so
have a nice day."
So, I will try the email route for help, but, if no help given, I
am going to file a small claims case against them (in Bartow, Polk
County, Florida). And if I win, and I believe that I will, they will
have to pay all court costs, and maybe even pay for me a new $2000
radio system, which they destroyed. I still feel it is a simple
repair, but, I want no one else to touch anything, in case I do end
up in court.
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