Russell in Wichita, KS
After having my
transmission fluid flushed and filled at Jiffy lube on west Central in
Wichita, Ks, my Ford F150 truck started leaking tyranny fluid. Took
it back in twice and they couldn't or wouldn't find anything. I then
took it in to a Ford dealer whom found the transmission had been
overfilled. An overfull hose was leaking fluid out when
parked on slope on drive. I paid Ford for their time and effect, and
ask Jiffy lube for a refund, as their receipt show a unconditional
money back guarantee on the back of it. It was a worthless claim.
Then never refunded me a dime. What a company!!
Stripped Oil Plug
Oil leak caused
by stripped oil drain plug. I had no leaks on garage floor until
next day after oil changed at jiffy lube took car back twice and they
put blame on previous change ( which was done at the mazda dealer) but
jiffy lube made no mention of a replacement plug being installed when
they serviced it.
THIS PLACE IS A
PILE OF CRAP. DON'T TAKE ANYTHING HERE. PLUS THEY CHARGED
45.00 TO SCREW MY CAR UP.
Stripped Oil Pan
Before today I was not
aware of the Jiffy Lube crisis, but after today I am all to aware. I
took my 2007 New Beetle in for an oil change and waited patiently for
my car to finish being serviced. A mechanic came in and told me that I
had scratched the bottom of my car and stripped the oil pan.
Therefore, they could not perform the oil change and the mechanic
proceeded to tell me to take my car to the dealership since it was
still under warranty. (Thank God for that!) Now, I am a college
student and the town I go to school in does have some sharp hills but
nothing to the extent of stripping my oil pan. After all, I would know
if my car was scratched considering I'm the only one who drives it.
After googling my problem I
came across others who had the same issue. I now know that Jiffy
Lube stripped the pan themselves and blamed it on me. Tomorrow morning
I am getting up at 6 am to take my car to the dealership so they can
correct Jiffy Lube's wrong. Lesson learned!
Jerry in Fauquier County, VA Price Gouging
am a citizen and law enforcement officer who works in Fauquier County,
Va. In the past I have used your franchise there to service my
vehicles, however this will not continue to be the case. Today, I
went in for an oil change. My cabin air filter was in desperate need
of being changed. I knew this. My wife has the same type of car and
we had just changed hers but the local auto parts only had one in
stock. I figured Jiffy Lube would be a bit more expensive than the
$14.00 I spent for hers but it was convienient. To my shock and
horror I went in to pay for the bill only to find that Jiffy Lube
charged me $49.95. This is price gouging at its most obvious!! I
will be writing an editorial to the local paper and spreading, by word
of mouth, how horrible Jiffy Lube is! Be assured that in my travels
through work that I know quite a few people in the community and they
WILL know how I have been treated.
 Lisa in Austin, TX Air Wrench
Used On Air Filter
About a year
ago I made a bad mistake and took my 2002 Honda Civic Ex to Jiffy Lube
for an oil change. Austin TX Manchaca and Slaughter Ln. They
did the typical touch everything you asked them not to. In fact,
They went the extra mile and checked my Air Filter. The only
problem was, the person doing the inspection of the Air Filter put the
screws back in with an air wrench and striped out the threads on my
Air Intake Housing. So now I am going to have to get creative to
get the bolts out. I need to change my Air Filter. Cough,
I cannot get the
Upper Housing bolts off. Any Ideas would be welcomed. When I
approached them about the incident they denied it. That is
what's real sad. They did not even attempt to address the root cause.
Just deny it............
 Tim in
Everett, WA 90' of Flames
I take all of my
vehicles to jiffy lube on Broadway in Everett wa recently I had an
oil filter come loose on my 97 Mitsubishi eclipse turbo I took it back
to them ands they said they didn't know why it happened and everything
was fine it happened again I took it back again they put a new
filter on and said this one would not come off that he had used a
wrench and all of his strength to make it tight also that it must have
to do with the vibration of the high performance motor and that if it
happened again I should get an oem or high performance oil filter and
that they still could see nothing wrong it happened again I went and
got a Mitsubishi oil filter and had them, put it on stating that every
thing looked normal and I shouldn't have any problems now than one
week or so later it came loose and oil squirting out under my car
ignited and leaving a trail 90 feet of flames down the side of my car
and under the hood my car is not a total loss but there is probably
over 5000$ in damage when it got to the tow yard they had a mechanic
look at it and he noticed immediately that the entire housing that the
oil filter screws to was loose it was obvious to him that this was the
cause of the mysterious loosening oil filters he also commented that
even a non professional would know something was wrong the second they
put the filter on and it was still moving back and forth in their hand
so I took my information to the manager pictures and all to this day 3
weeks they have done nothing but promise me they would look at it no
one has also while there one of the employees stated that he noticed
the problem and reported it to a guy who no longer works there but
know one told me or documented it that car is my pride and joy I've
got over 12 thousand $ in it if I had the slightest idea that there
was anything wrong it would have been in a shop so fast it would make
your head spin please help
in Cupertino, CA Incomplete Work
1/24/09 Jiffy Lube in Cupertino, California (#2355) replaced the oil
and filter in my Infiniti car. The technician said that the air-filter
need to be replaced which I authorized. I got billed for the service
(Invoice #2355 3967044 BAY7) Yesterday 6/9/09, 6 month later and
about 5,000 miles later I discovered that no air filter was installed
and the cover was left open. I contacted, visited and asked
Jiffy Lube to authorized and pay for an engine inspection (and
possible repair) at the local Infiniti dealer. The Jiffy Lube store
manager and regional manager (Gilbert) refused!
 Robin in
Happening right now. 11 June 2009 Had the oil changed in our Toyota
Camry on Friday the 5th of June - because of installing the wrong
filter - it fell off with complete oil loss within minutes of my
husband leaving the facility in Bastrop, Texas. Our car is now at a
Aamco Transmission store (their choice) and we have been advised the
engine is toast. There has been absolutely no communication with us
except for the calls we have made. We are traveling from Las Vegas on
our way to see our son graduate from Army Basic Training in Ft.
Benning Georgia and have no idea what jeopardy that has put us in. The
left hand does not know what the right is doing and here we sit. I
consider this Retail Rape. I do hope that the Mother Ship gets
involved and does the right thing. I will report if everything is
ever taken care of properly and to our satisfaction and believe me if
not.......you won't be the only email, call or letter I write.
Air Filter Disconnected
I went to this place for
their signature oil change. But 2 days after, my car's check engine
light is on. I open the hook and found that one of the hose close to
the air-box (which holds the air filter) is DISCONNECTED. Those
guys tried to convince me to replace the air-filter. They took it off
and showed to me. It looks not that bad at all. When they put it back
and obviously he forgot to attach the hose back. If you google
on the internet, you will find tons of cases like this.. Really be
careful before you go to this place. You might save a few bucks, you
might save some time, but you will regret once your engine is ruined.
I got an oil
change at jiffy lube and 20 dollars was stolen out of my car. Granted
I should have remembered to take my belongings out, BUT the fact of
the matter is that the money was in there, HIDDEN, for an emergancy.
Also, it was in a hidden compartment that no one should have been
looking in anyways. No one needed to look in there in order to change
my oil. I feel cheated by a company I trustED with my property and
instead I have been made a fool. I tell EVERYONE I know not to go to
any jiffy lubes because if we cant trust them to do the job we pay
them for (which is what they are trained to do) then they dont deserve
any compensation from us!!!
Oil Pan Screw Problem
I took my VW Beetle in for its regular oil change at the same Jiffy
Lube I have been taking it to for over six months. I drive a lot, so
get it changed fairly often and am a member of the 'card club.' Today
the mechanic broke the screw on the oil pan and told me he couldn't
change the oil. He suggested I take it to the dealer. Upon calling the
dealer, they instructed that it would cost about $350-$500, but that
Jiffy Lube is responsible for this because they are the only ones that
have changed the oil. Either they screwed it on too tight last time,
or they simply just broke it this time, either way Jiffy Lube is
responsible for the damage done to the vehicle. I commute 2 hours each
day, and now I have to drive a vehicle which cannot have an oil change
currently. This will inevitably cost us much more money, especially if
we were to require a rental car. I would like a response quickly from
any staff of Jiffy Lube that will take this claim seriously, or we
will be getting a lawyer and heading to small claims court.
I just wanted to let you know about the update on this situation. My
husband called the Jiffy Lube headquarters and complained. Since we
could prove this was the only place it had been taken to for the cars
last few oil changes, the exact same location. After a few days, the
headquarters spoke with the Manager, which is the one my husband
interacted with, and then asked my husband to take the car back in to
be looked at again. They then replaced the screw (which is what broke)
and then changed the oil for free. What is most annoying, is that in
the initial visit, they stated they could not change the screw. But,
obviously they had the ability, since they did it on the second time
around. So we assume they were either lazy or incompetent the first
time around. But it did get fixed. Now we have to wonder whether we
really want to return there again or not. We may just return to Sears
to be honest, as they are about the same price and always did a great
job before we switched over. Thanks!
 Belinda in Smithfield, NC Didn't
About 2 weeks ago
11 June 2009 I took my 2008 Mitsubishi Lancer with 13000 mi. to a
jiffylube at Smithfield NC in front of Walmart. I got an oil change
and tire rotations which came out pretty expensive. And the guy pulled
out my air filter and said i should get a new one which i said no
because it looked brand new! Almost a day after I noticed that my car
wasnt driving the same. It felt as if it was stuck in 1st gear and
took alot of power to accelerate. Which was horrible because when I
accelerated to 35 in town it would sound like I was racing and it also
chugged down more gas.
It never sounded
like that before so I was thinking it may have been jiffylube related.
I didnt really want to call them because my grandmother already had
trouble with them when she got her inspection there; they tore her
windshield wipers (and she knows for certain they did her son checked
it earlier to make sure it would pass since he had mechanic
experience) and she had to buy new ones to pass the inspection.
But anyways the
next day I took my car to another jiffy lube nearby and they said my
Cadillac Converter may be messed up. But that didnt seem right to me
they didnt look like they knew what they were doing or talking about.
So i took the car to a local nice mechanic in Smithfield at Burgess
Machine Shop to Mike Revell. He was a real nice guy and took the time
to look at and drive my car around the block to hear and see the
problem. And guess what the problem was????? He lifted up the hood and
the air filter hadnt been latched in and look like it was thrown in
there. He didnt charge me anything but now I get him to service me. I
just have one thing to say: don't keep jiffy lube in business go to
someone that deserves it.
Aki in Cupertino, CA Didn't Replace Filter
On 1/24/09 Jiffy Lube in Cupertino,
California (#2355) replaced the oil and filter in my Infiniti car. The
technician said that the air-filter need to be replaced which I
authorized. I got billed for the service (Invoice #2355 3967044 BAY7)
Yesterday 6/9/09, 6 month later and about 5,000 miles later I
discovered that no air filter was installed and the cover was left
open. I contacted, visited and asked Jiffy Lube to authorized
and pay for an engine inspection (and possible repair) at the local
Infiniti dealer. The Jiffy Lube store manager and regional manager
in Fort Hood, TX
Just Suck It Up
I was told in the U.S. Army to suck it up and
drive on! Recently a soldier from Fort Hood Texas went on a trip to
Manhattan, New York. The owner of the Jiffy Lube store a retired Army
CSM seemed very honest. In fact he was so honest that when he had an
oil change they made a minor mistake they forgot to tighten the oil
drain plug, eventually his car didnít make it very far from Jiffy
Lube. It seized up on him! When the soldier returned to the service
station he was told by the owner that he will not pay for the damages
done he said that he should have checked it himself before driving
away! The retired CSM told him to suck it up and drive on!!
Unfortunately the customer soldier and a private out of respect
for rank did just that suck it up and drove on, he paid over 1,145 to
overhaul his engine in the same Jiffy Lube shop. Isnít this a great
deal or what?? I certainty recommend this Jiffy Lube to anyone who
wants to get really screwed hard!
Antoine in Chicago, IL Stripped Plug
I just left Jiffy Lube going back and forth
with them over them striping my oil pan plug! This was on my Mazda
2003 MPV van. Well of course I didn't win! But I know I was honest
with them! The biggest mistake I made was having my son who works at
Honda go ahead and change the oil after we saw there was a problem!
This voided Jiffy Lubes work! A fundamental mistake that I should have
known better. But without going on and on. Be careful when using the
Jiffy Lube on Halsted! They also did the same thing to my Civic! So
what does that tell you! Sometimes its better to go to the dealer even
if its not as convenient as Jiffy Lube! But this is not a Jiffy Lube
bash! They may have had a bad tech for a small time at this Jiffy
Lube! Because I have been going to Jiffy Lube probably since they
started. And this is the first time I have had any problem!
Would Not Honor Agreement
My sister took her car to have the A/C charged
up. It took them over 1 1/2 hours to do it. But they guaranteed a 30
day money back. That same day the A/C did not work and her sensor
light kept coming on. She had it checked with a different mechanic, if
you can call the workers at Lube mechanics. They had disrupted the
electrical flow to the sensor which cost her 125.00 to fix. She went
back to Lube to get her money back and they wanted her to pull in to
drain the system for the refund. She said no, could not wait that
long. But my question is the A/C did not work at all after they did
the recharge and it worked, though not great before she had the work
done. So why did they want to drain the fluid. Did they intend to use
it in another car after being in one. Or dispose of it, if so why the
drain. Isn't this an issue for OCIA to investigate on what they do
with the removed fluid. Needless to say they did NOT honor the
agreement, nor did they ever tell her to get the money back she would
need it drained. They just told her it was guaranteed. So now, she is
out the 99.00 for the A/C charge but also needed to see another
mechanic for the sensors fixed and will need to go pay somewhere else
to get the A/C working.
What a rip off. And a lousy business practice.If
they could not get it working right they just should have said it up
front. But no they took the money and did not honor the guarantee.
What do they do with used fluid, put it in someone else's car? After
it was used.If so what do they do with the oil?
I went in for an oil change. They completed it
but stripped the bolt on my oil container. It was leaking badly but
they said nothing. The next day, mu driveway was covered in oil and
the crank case empty.It was leaking fast enough to see every thirty
seconds but they just left it and let my engine go dry of oil. No
warning just pay was the way they handled it.
 Lester in Naperville, IL No
I would not say I am a victim,but I did have a
surprising experience recently. About 20 years ago I worked for 4
years at the Naperville, IL location #482. This was arguably the
highest quality Jiffy Lube in the Chicagoland area at the time. The
key was that it was owner operated. The owners, Al&Gail Neckrosh,
insisted on the highest professional standards from their managers and
techs. Granted, mistakes did happen but they always rectified it and
did their best to prevent future occurrences. I read through these
posts and every single issue is easily preventable if the process is
followed. I think the key is finding a owner-operated location. Fast
forward 20 years and I am now a senior Quality Management leader for a
major Fortune 500 corporation. I brought my car in for a transmission
fluid service at the Palatine, IL store and here is a summary of my
1) Even though they had the full transmission
service posted they would not sell it. This is where they change the
gasket, filter, and fully flush the system for $150. The techs said
they only do the flush. When I inquired why, the tech said too many
cars were coming back leaking so they stopped dropping the pan. What
kind of approach is that....we can't do it right so lets just stop!!!!
They tried giving me some line that it is not needed. I was in hurry
so I had it flushed, but will drop the pan another day myself. Just
teach the techs how to properly use an air powered wire wheel, a
scrapper, and a speed wrench. I changed hundreds and they rarely
leaked. If they are going to leak you will almost always see it in the
first 5 minutes. They only leak for a few reasons....loose bolts,
pinched/damaged gaskets, and dirty mounting surface.
2) Did not use a seat cover. That should never be
3) The hood tech actually used his SHIRT
to wipe off the fluid dip stick. Just walk the 2 feet to grab a paper
4) Never showed me a sample of the fluid to tell
me its condition.
5) Everyone one smoking out in the open when a
customer was there.
6) they overfilled the trans. I will have to suck
out a little on my own.
7) Did not use fender cover mats. They were
hanging right next to the car! Did the same thing on another car.
 Chuck in Costa Mesa, CA No Oil
Took my Subaru into a mechanic after
discovering noise apparently emanating from the transmission. He
said that the drain plug was missing and no gear oil resulting in a
completely destroyed transmission. Estimate without tax is over
$4200 since the whole transmission will need to be replaced.
Friday May 22, 2009, approx 7 PM
discovered noise in my Subaru like it is coming from transmission and
subtle burning odor on freeway on the way home
Tuesday, May 26, 2009 approx 9:15 AM
called Kuno's in Redwood City, CA (specialist in Subaru), scheduled
appointment for Thursday morning, May 28th
Thursday May 28, 2009
At 9:15 AM, brought in vehicle for diagnisis.
At 10:45 AM, received report that the tranmission had no gear oil and
transmission drain plug missing and tranmission damaged beyond
repair.. Received instructions from Kuno's to identiy who
last provided service on the transmission. Agreed with mechanic's
opinion that whoever last worked on the transmission provided
unsatisfactory service and should contact the place of business for
investigation prior to authorizing any work.
At 11 AM, received repair estimate from Kuno's
of $4274.70 and 9.25% sales tax to replace the whole tranmission.
At 11:05 AM, recovered Subaru Service record
identifying Jiffy Lube #610 in San Carlos, CA showing last service to
transmission with respect to fluid replacement.
At 11:10 AM, contacted Jiffy Lube Customer
Service in Houston, TX to notify my intent to register a claim against
Jiffy Lube for restitution. Received instructions to contact the
actual business where service was performed as each Jiffy Lube is
At 11:15 AM, contacted Jiffy Lube #610 in San
Carlos, CA and requested the manager. Put hold and line went dead.
At 1 PM, went on site to Jiffy Lube #610 and
requested to speak to manager.
At 1:15 PM, met with Lorenzo, who calls
himself the Assistant Manager and said the Manager is not present and
will be back between 5 and 6 PM and will call me then. Provided copy
of estimate to Lorenzo who made photo copies as well as copy of the
receipt of service provided and left contact information.
At 5:15 PM, called Jiffy Lube #610 and again
spoke to Lorenzo who said that the manager is in the hospital and will
be back on site Saturday.
Friday May 29 2009
At 10:40 AM sent certified mail to the
following businesses: Jiffy Lube #160 MC, LLC of Costa Mesa, CA owner
of independently owned Jiffy Lube #160. Jiffy Lube Customer
Service in Houston Texas and formerly requested inspection of my
Subaru currently located at Kuno's in Redwood City, CA and intent to
submit a claim for restitution with copies of service record and
 Joyce in Plano, TX Wanted To
Replace Phantom Part
I took my vehicle in for an oil change and the
guy came out and told me the PCV valve needed to be replaced. Knowing
females can be taken advantage of on vehicle repair issues, I told him
I wanted to see it first.
He never came back but another guy came back to
the front awhile later and told me my vehicle was ready to go. I
relayed what the other man had told me so he went to check on it and
came back and told me my vehicle did not have a PCV valve on it. It
was a 1999 Pontiac Grand AM, this occurred in 1997 at the Jiffy Lube
in Plano Texas on Alma Drive. Needless to say, they will never change
oil or do anything on my vehicles again.
 Willie in Westboro, MA
Different Stores, Similar Problems
The closest location once let some air out of
all my tires after I just got through putting in the tire pressure I
wanted a week before (paid 75 cents). Jiffy Lube is supposed to ask
you if you want your tire pressure checked but they did not on this
instance. The girl at checkout claimed it was the proper air pressure
for my tires as noted on the side of the door. I advised her that my
tires are not stock and they had no right to touch my tires pressure.
This was a minor hassle made worse by their unwillingness to provide
me a wheel retorque which they claim they could not do even though
they offer wheel rotations.
After that experience, I went to the 2nd
location available, a 15 min drive. I had a nice conversation with
the manager on staff who happened to drive the same make/model car as
me (Honda Civic). I informed him of my trouble at the other location
and put in the system for them not to touch my tires. Upon beginning
the oil change, the manager informed me that they were out of the oil
filters that my car uses!! They sent someone on staff to the other
Jiffy Lube location that I had previously banned due to the tire
incident. I waited like 20 minutes for the guy to come back. The
manager discounted me some $ for my inconvenience.
Upon beginning the oil change, the service
person told me the screw to get to my engine air filter was
stripped!! Who can guess who's fault that is? Yep, Jiffy Lube
strikes again for the useless labor of trying to take it out to show
me something I didn't have the money or intent to pay for anyway!
 Terry in Chino Hills, CA Did Not
I went to Jiffy Lube #1287 in Chino Hills, CA for
an oil change and tire rotation for my 2008 Prius. Two weeks after
the service, I checked my tire pressures and found that, although the
tires had been rotated, the tire pressures were never adjusted. The
Prius requires 35psi in the front and 33psi in the rear and it was
opposite that, very strong evidence that they never set them to the
I then checked my oil and found the level to be about 1/2" over the
max mark on the dipstick. I had to drain about 3/4 of a quart of oil
to bring it back to the max level. If you read vehicle maintenance
forums regarding the Prius, overfilling the oil can cause reduced gas
mileage and possible engine damage.
I called the local store and talked to the manager, who politely took
my complaint and offered to correct the problem, which I had already
done since I have no intent of ever taking it back there. I also sent
the problem description, using the "contact us" form on the Jiffy Lube
website, to Jiffy Lube, which says they will respond within 48-72
hours and have never heard back from them.
 Rowan Caused Potential Accident
I thought I had an ok experience until a week later. They broke the
indoor toggle that opens my hood and threw it away without telling me.
This is dangerous! I found out when I needed to get my hood open on
the shoulder of a major interstate.
For good measure, when I got it open, I found a rotten sandwich on my
battery. When I went back to talk to them, they assured me the
sandwich must have gotten under the unopenable hood some other way
because they do not eat under the hood. Evidently it is more likely
that somebody broke into my car, used pliers on my broken hood toggle
and decided to put a moldy sandwich there without me noticing. They
said because the tab broke due to normal wear and tear they did not
need to tell me about it. In compensation, they offered to screw (no
screwdriver necessary--just twist) the two pieces of the hood toggle
together if I found the right part, bought it, and drove my car back
Using JL Cancels Ford Warranty
I havenít had a problem but Iíve heard that Ford
Motor Company has a bulletin out that says they wonít warranty their
engines if a Jiffy Lube oil filter is used. Anyone heard this one?
Ray Skipped Services
I took my 1998 Dodge
Dakota in to have it lubed They did not lube it they skipped several
lube spots like the driveline transfer case. Luckly we did it our self
after they were suppose to do it also had all fluids topped off they
said it would cost money to have the coolant fluid topped off so i did
it myself also. They also lost a valve stem cover and told me to go
buy one and they would remburse for it I told them that they should go
and get it not me. They gave me a card for $15 off my next full
service lube and oil change which will not be happening.......
Questioned My Believability
Last fall I allowed Jiffy Lube personell to change the lamps that
illuminate the rear license plate. When they did so they broke both
of the lamp holders in such a way that they hung down by the wires and
would not stay in the designed location on the bottom of the trunk
lid. The clips molded into the lamp holder were broken off .
The business of life kept me busy with other matters and I did not
expect them to provide satisfaction on the matter anyway. When I went
to the dealer today I found that replacement parts would cost me $98
for two of them.
When I presented my receipts for the Jiffy Lube "service" (which
indicates that the lamps were changed) and the parts cost from the
Mazda dealer the manager of the Jiffy Lube questioned the
believability of my story and offered to reimburse me for only half of
my cost. This I refused, this is not a matter of money but principle
I am done with Jiffy Lube. I find their constant press to sell extra
"services" such as wipers, filters, engine flush , antifreeze etc
annoying and their service inept.