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[1450] Joan
Destroyed Starter
I have
been a loyal customer of Jiffy lube for about 2 years
getting my oil changed every 3000 miles. My last
experience with them will be my last because I found out
that they are not tightening the oil filter which caused a
steady stream of oil to drip on to my starter. I just
replaced a rebuilt starter on my car one year ago this
Dec. I was very surprised when in 20 degree weather in
was not starting until yesterday when it would not start
at all. The rebuilt starter was shot because they did not
tighten the filter and it was filled with oil. The last
time I was in to get my oil changed, they said my car was
losing oil due to the age of the car and to remedy this I
should start getting a better grade of oil. Little did I
know I was losing oil because they were not tightening the
oil filter. I have lost all trust in them and will not be
going to Jiffy Lube anymore.
[1449] Lisa in Leominster, MA More
Windshield Wiper Scam
I recently had my oil changed in
Leominster, MA. From the waiting room, I witnessed the
employee tamper and break my windshield wiper. I saw him
do it. Moments later he came to tell and show me the
broken wiper blade. I know for a fact it was not broken
when I drove in. Upon questioning he said I was
incorrect. All of the employee approached my car and said
I was wrong. I intend on calling the better business
bureau and contacting the local police department. I would
like to be reimbursed for a graphite wiper blade-22 pp +
tax.
[1448] Trudy in Oak Brook, IL A Funny
Window Experience
Today Jan 10 i went to get my oil
changed at store 1100 17 w 620 butterfield rd , oak brook
terrace il.. Receipt # 7235454 invoice # 1100 7345454 bay
7. Transaction # 10010907235454 . My complaint is in
regards to "JOSEPH" whom i assume is the store manager, I
brought my car to this establishment for a simple oil
change. The drivers side window button is missing from the
panel and all other buttons are in place. Someone rolled
my window all the way down, on the window that is missing
a button, keep in mind we are illinois and its around 18
degrees out. When they were finished with my oil change
they drove my car out and were going to leave it with the
window down, as the button is broke and never should have
been touched. I asked "JOSEPH: if they were going to leave
my window down like, that he said "it's not his problem
that they rolled my window down and it wont go back up."
Asked him why window was even rolled down when the button
was missing, he said, its company policy. Advised him have
3 other working windows that he could have rolled down and
i need the window rolled up its cold outside, he began to
giggle and laugh as though it was funny that my window was
down and i was upset that they werent going to put it back
up. He sat there grinning asking for payment for the oil
change, i told him to get my window up so i could pay my
bill and leave. And again he said "getting the window up
wasnt his problem" and laughed about it again,I asked
"JOSEPH" why he thought it was funny and all he could do
was laugh and say it wasnt his problem, At this point i
asked all other customers who were in the waiting room if
they could see "JOSEPH" laughing at me, When "JOSEPH"
realized the woman and three gentlemen in the lobby were
watching him laugh at me, he decided to take the situation
a little more seriously and said "he'd take a look at the
window even though he wasnt the one who rolled it down".
Meanwhile his employees were rushing to try to fix my
window. My fiance finally came to the counter and told me
to just pay my bill so we could leave and "JOSEPH" told
him to mind his business, I paid my bill and "JOSEPH"
noticed his employees got my window up and made the remark
"see your window is up now, it's not like we havent had to
roll up a window before", again "JOSEPH" is laughing and
grinning the whole time. I advised "JOSEPH" I would write
a letter about my experience at his establishment. Keep
in mind the lobby was FULL, all seats were occupied. I
would like feedback as to what steps have been taken to
ensure this not to happen to another consumer. I really
wonder what was wrong with "JOSEPH" that this was so funny
to him?
[1447] Tom
in Algonquin, IL Destroyed Engine
I took my wife’s car into Jiffy Lube
in Algonquin Illinois for an oil change. They failed to
put the oil filter on correctly. My god isn’t that what
they do? The oil leaked out.
We had the car checked by an independent third
party, who verified the filter was improperly installed. We
called Jiffy Lube and told them the problem and they offered to wash
the car. We have $2000.00 worth of engine damage.
[1446] Gail
in Raleigh, NC Destroyed Engine
My daughter had
oil changed at Store 2719 (Raleigh, NC) on 11/12/09. The very next
day and 50 miles later, her engine locked/froze and left her stranded
on the highway. We had the car towed to the nearest mechanic. The
top half of the engine had to be rebuilt/replaced. This took about 10
days (due to waiting for additional parts, etc). So, when all was
said and done, the mechanic stated that there was less than a quart of
oil in the engine which caused the engine to lock up. My daughter
then says “well, I had the oil changed the day before at Jiffy Lube.”
So, off we went to Jiffy Lube and the manager filed a complaint. Two
days later, someone from corporate called and stated they would pay ½
of the bill ($2200) and there was no way they could determine the
cause of the engine lock, etc. I told them I would get advice from my
attorney and let them know. Four days later, another corporate person
called and stated they were doing an investigation and would let me
know something soon. I informed the gentleman that I felt the entire
$2200 should be reimbursed as there was little oil in the car, there
was no oil leak and the oil was supposed to have been changed the day
before by Jiffy Lube. Therefore, I felt they were more than 50%
responsible. This was over a month ago! I called and left a voice
mail yesterday and am now awaiting a call back. Next, I will go to
small claims court as I don’t have the time or effort to keep debating
and waiting. If anyone has any advice, I welcome it.
[1445] Stacie
Tire Flew Off Car
Last week I had my
oil changed and tires rotated. I normally would never go to a Jiffy
Lube because I have heard so many things go wrong, but I am new to the
area and was short on time. As I pulled out the shop, I drove not
even a 1/2 mile and my tire flew off my car, nearly missing cars in
oncoming traffic. Thank God no accident happened and no one was hurt,
but imagine what could have happened. This this was simply an act of
carelessness and could have been 100% preventable. I'll never go
back.
[1444]
Chris in Poway, CA Destroyed Transmission
Avoid Poway Jiffy
Lube at all costs. I've owned and babied my Ford Ranger for 5 years.
Never once has my check engine light come on until these people did an
Automatic Transmission Fluid replacement. I barely made it to work the
next day, with my transmission slipping all the way. I took it back to
them and all they did was check the levels and say '..its not our
problem..we don't do diagnostics..' Screw these people! I'm calling
management...
[1443]
Samuel in Miami, FL No Lube, Less Oil
This is to complain about
the service i got at the Jiffy lube location at 4050 S.W. 67 th. ave.
in miami, fla shop #1176. On 12/22/09 I visited the location for
an oil change and lube, I was charged for the lube lube but it was not
done. I got 4 qt. of oil instead of 5 which my pick-up requires
,oil was spilled over engine,the tire pressure was not checked.
Over all I was very dissatisfied with the service and i will never go
there again.
[1442] Katharine in Columbia, MD Let
the Buyer Beware
“Let the buyer beware!” Jiffy
Lube preys on and profits from the ignorance if it’s customers Jiffy
Lube does not assist customer with getting what they came in for. On
3 Jan 2010 I went to the Jiffy Lube in
Columbia,
Maryland and asked for the
cheapest oil change. When the game began and I was called out to
stare at the computer and to decided which level I wanted to be taken
advantage of. When I was asked if I still use Pennzoil I replied
yes. I didn’t realize this would give me the Jiffy Lube Signature
Service even though I specified that I wanted the cheapest oil
change. I’ll never use Jiffy Lube again
[1441] Peter in West Olympia, WA
Overfilling Damages Engine
I recently took my care
into the West Olympia, Wa Jiffy Lube #2072 for an oil change. I don't
drive my car on a daily basis but started to notice a small oil drip
onto my garage floor. Upon further inspection I noticed that they had
overfilled my crankcase with too much oil. I took the car back to
Jiffy Lube and pointed it out to the service manager.
He checked the oil and said
it was fine and showed me the dip stick. I said, excuse me sir, but
to get a true reading you have to let the car sit for a five minute
spell or so to let all the oil drain back into the oil pan. He
quickly pointed out that you always warm your car up before checking
the oil and check it immediately after shutting down the engine. And
that you will always measure about a quart high if you check the car
with the engine cold and had been sitting overnight. This seemed a
little over the top for me, as I have been around machinery since a
young person. When I got home I pulled out the owners manual for my
2002 Jeep Grand Cherokee which confirms that to get an accurate
reading on the dip stick,, it is best to do it on level ground after
the car has been sitting awhile, preferably overnight. The manual goes
on to say that overfilling the crankcase with oil can lead to serious
engine damage due to leaking or blown seals and aeration of the oil
caused by the crankshaft whipping up the oil causing foaming from the
whipped up air in the oil. Air is not a lubricant.
I called back the service
manager at the Jiffy Lube #2072, and pointed out that his procedure of
checking the oil level was not in compliance with the manufactures'
specification. He said he had never heard of that before and that's
the way they always do it at Jiffy Lube.
I have since sent an email
to Jiffy Lube Customer Service and to their Legal Department,
informing them of the lack of training of their employees , and that
if this leak continues to drip now that the oil level has been
corrected, I expect them to repair it at no cost to me, in addition to
any other engine damage that may have be caused by their actions.
[1440]
Dimitre in San Jose, CA Destroyed Engine
San Jose, California. Jiffy
Lube Service Center #2344.
Our 1999 VW Passat was serviced on November 16th at the
local Camden (San Jose) Jiffy Lube for a scheduled oil change. The
vehicle was driven for approximately 15 miles, at which point all of
the oil had leaked out from the vehicle, and the car wouldn’t start.
The next morning the car was towed to the JL branch which previously
serviced the vehicle.
Without our knowledge or
consent, the District Manager personally replaced (which was believed
to be the problem) the broken oil filter housing gasket. In the state
of California, it is illegal to perform any service repair without the
prior approval of the owner and his or her’s verbal or written
consent. After the fact… we were informed of the repair on our vehicle
and were told that the vehicle was ready for pick-up.
In order to make up for this
inconvenience, they offered up the next oil change at no cost and
replaced the gasket free of charge. We later have found through other
JL branches that it is not common policy to repair vehicle parts,
unless they feel directly responsible for the break in the vehicle.
Other fellow employee’s confirmed that it is not in their nature to
perform repairs, as they can be held liable for improper repairs (also
warranty is not issued on any repairs).
Exactly after vehicle pick-up,
the oil light had come on indicating that the problem was much deeper
than what was originally repaired. The car was brought into a VW
dealership later that week to diagnose the extent to which the engine
was damaged. According to the engine tear down preformed by the VW
dealership, the low oil pressure in the engine resulted in permanent
damages to the engine and turbo. There was low oil pressure in the
engine caused from the car being driven low on oil. After physically
examining the gasket, a VW certified technician, went on record,
saying that the damages on the gasket can only be explained by over
tightening the oil filter so that the cooler
housing begins to spin on the filter stand union causing the housing
gasket to break. This is further explained by the inner tabs on the
gasket, which were broken (this is only apparent when the oil filter
is over-torqued causing the gasket to spin off and the inner tabs to
break).
At first the District Manager took a stance, saying
that due to the mileage and old age of the car, a rip in the gasket
would not be covered by JL, as they didn’t feel responsible for it
breaking. They have later tried offering $1000 and $1600 to cover
expenses. It has been an ongoing battle with Jiffy Lube’s District
Manager and Anthony Fanticola & Joann Fanticola Family LP (Owner) to
try and negotiate a reasonable price for the damages caused by the
gross negligence in servicing our 1999 VW Passat. We are seeking
compensation equal to a comparable engine and turbo, along with any
incidentals such as the diagnostics.
[1439]
Kelley in Bellevue, WA Destroyed
Transmission
I would like to add to the
list of complaints here as I've been the victim of a horror story with
Jiffy Lube as well. I'm still going through the drama with them right
now as I expect them to replace my transmission completely but they
are currently trying to get out of it. I hope that it does not have to
escalate to involve lawyers or small claims but I'm willing to do that
just to prove a point that they need to be responsible for the damage
they've caused. Here is my story (copied from the letter I wrote
corporate):
I received a $10 coupon in the mail for a Jiffy Lube oil change. Even
though I had experienced poor service previously at another Jiffy
Lube, I thought I’d give them another shot because of the coupon – how
easily I was lured back against my better judgment!
On November 17th, 2009, I took my 2002 VW Passat for a standard oil
change to the Jiffy Lube located at 10510 Main St, Bellevue WA 98004
(store #1109). When the service was complete, I drove back to work. My
car seemed to be running a bit strange (slight hesitation problem) but
I thought maybe the oil just needed to work through the car even
though I’d never experienced this before (I admittedly don’t know much
about cars). See appendix A for original Jiffy Lube receipt of
service.
The next day on November 18th, 2009, my car was still acting funny and
I knew it was related to the Jiffy Lube oil change since I had
absolutely no problems prior to. I was pretty upset since I live about
25 miles away and knew I’d have to drive it back to that specific
store. So I submitted an online complaint to the Jiffy Lube
International website and received a response that I would be
contacted within 2 business days.
On November 19th, 2009, I was contacted by store #1109 manager John
(not sure of his last name). He was very professional and apologized
for the poor service. He stated he would be happy to take a look at
the vehicle and provide me with a refund. Because I only work in
Bellevue a few days a week, I asked if I could take my vehicle to any
Jiffy Lube (I also didn’t feel comfortable driving my car in its
current state on the freeway in case it broke down). John stated that
I could take it to any store and if another store had questions to
contact him directly. I was satisfied with this.
So later that afternoon, I took my car to the Jiffy Lube located at
606 164th St, Lynnwood, WA 98037 (store #2052). The service I received
there was very professional and they stated that they could not find
anything that was an obvious problem (no disconnected hoses, etc).
They did, however, find that my car was 1.25 quarts overfull in engine
oil. They stated that could be extremely bad for a car especially for
a VW, which seem to be very touchy on these things. They emptied and
refilled my oil at no charge. See appendix B for this service (also
shows the note about the overfill).
However, my car was still running like crap after that and I wasn’t
sure what to do next. I, again, called the store manager (#1109) John
to tell him what had happened and he stated that I should bring the
car into his store so that he could personally investigate it but I
wouldn’t be in Bellevue again until December 8th, 2009 due to vacation
I had scheduled. We agreed I would bring the vehicle in at that time.
I returned from vacation on December 4th, 2009. My vehicle was now
running even worse than before and the service engine light had now
come on. I definitely could not drive it into Bellevue and risk
breaking down. Instead I scheduled an appointment with my trusted
mechanic, Bothell Import Service located at 19319 Bothell-Everett
Highway, Bothell WA 98012. The morning I was to take my vehicle in, it
would not start. I had to get a jump later that evening and then drop
the vehicle off for service Wednesday, December 9th, 2009.
Bothell Imports called me later that afternoon and said it appeared
someone had drained my transmission fluid (it was 4.2 quarts low).
They stated my engine oil and transmission plugs are right next to
each other and likely Jiffy Lube had emptied it on accident. Once they
refilled my transmission fluid, the car ran fine. This cost me
$298.57. See appendix C for receipt of damages and service note on
transmission fluid.
I called to inform the manager, John, at the Bellevue Jiffy Lube and
was very upset that not only has this whole ordeal greatly
inconvenienced me (having to take time off from work and be without a
vehicle for over a week) but I had now paid a mechanic $298.57 to fix
a problem that never should have happened. Further, I don’t know what
the long term affects of the few days I did drive my car following my
“oil change” will have on my transmission but my mechanic said that if
I have a failed transmission in the near future it would obviously be
an effect of this entire ordeal.
I would also like to mention just for the record that in my online
complaint, I also stated two unrelated incidents that should have told
me never to take my car back to Jiffy Lube: (1) About a year ago I
went in for a standard oil change and they had apparently disconnected
a hose to better access the oil dip stick but then they forgot to
reconnect the hose. I got halfway down the street and my car began
making this loud noise so I turned around and took my car back. They
found their mistake and were very unprofessional about it – never
apologized and almost seemed inconvenienced. I understand people make
mistakes and would have been fine with the mistake had they been more
courteous. (2) When I took my car into my trusted mechanic for the
timing belt change about 6 months ago, my mechanic asked who changed
my oil last – they found engine oil in my antifreeze. They checked for
a cracked gasket but saw none so they wanted me to be aware that
whoever changed it last must have made the mistake (it was Jiffy
Lube). And yet even after all that, I was lured by a measly $10 coupon
because of our economic hard times. I will not make this mistake
again...
[1438] Malachy
Clink in Engine
i had a 55 dollar
oil change done and left with a clink in my engine due to starting a
car without oil. last night my engine failed. i have no way to work or
school or picking up m girlfriend when needed. what do I do?
[1437] Murray in Rocky Point, NY Faulty
Blade Scratches Window
I had a oil job done and am glad
i read all these letters on line. My experience was the wiper blade
that they replaced, on a horrid rain storm - the blade broke and
scratched my glass... they replaced blade now i have to go there to
fill out a accident report. This happened once before to another car,
the blade was put on upside down....I should have known to stay
away..Watch out for rocky Point New York 25A
[1436] Troy
in Anaheim, CA Another Rip Off
My
girlfriend went to jiffylube #1028 in Anaheim, Calif, on Ball Road.
She visited this facility back in September of 2009. We were both
discussing some of the problems with these chain oil places and
decided to review her receipt to see if she was indeed a victim. Well,
Jiffylube did not let us down, they kept true to form and ripped my
girl off. My girl was charged $59.99 for an oil change! Get this,
$23.00 for an oil upgrade. What the hell is that! It gets better. They
supposedly talked her into changing her bulbs on the car. $5.99 for
each bulb X 4. I just priced the same bulbs for $1.25 a pack at the
local auto supply store. It gets better. In October, I invested in my
own tools and decided to check her vehicle out. I found that the car
was a half qt low on oil. When I reviewed Jiffy's invoice they
indicated back in September it was half qt low. You know what that
means, they never checked the oil and most likely never changed it.
They indicated on their invoice that they put 40 psi air pressure
front and back tires. However, her front tires require 30 psi and 35
psi back. When I checked the air pressure in October all tires were
severely low pressure with the right front at 20 psi. Grand total for
this madness, $89.74
I
was reading some of the post from different states and a lot of women
get the old oil upgrade line. This tells me that Jiffylube trains
their employees nation wide to rip people off. Mighty funny that
employees in Texas, Nevada, Arizona, and California use the same line.
Why has the Attorney General allowed this fraud to continue. I will
not let her take the car back to these types of places and will be
doing all future oil changes myself. If anybody can find some of that
special oil upgrade, let me know; I would like to put some in my
spaceship.
[1435]
Tim in Mount Airy, MD A Machine Bolt
for Plug
A very good family friend of mine has
a 2002 Ford Explorer. She has always used various Jiffy Lube locations
around the area. I finally talked her into letting me change the oil
for her. When I was taking out the drain plug, it was REALLY tight,
and the head was a 5/8" (which is HUGE for a drain plug). When I
finally got it out, I figured out why, it wasn't the original, and
this "new" plug was cross threaded, and all of the threads on it were
gone. Also, the plug was just a garden variety machine bolt! So, I had
to go to Napa and buy a new OEM style plug for six bucks. Luckily, the
threads in the oil pan didn't seem to be compromised. Keep your car
away from Jiffy Lube if you want to keep it! Every thing they did was
wrong and dangerous for the vehicle.
[1434] Laura in Austin, TX Oil Filter
Failure, Rude Treatment
I had my oil
changed at Jiffy Lube the day before thanksgiving at around 3 pm. I
got a call from my husband at 9 pm that his big rig truck broke down
100 miles away. I just had my entire transmission rebuilt 2 weeks
prior and the night prior I had my shocks and struts done. I felt
perfectly fine driving to go and pick him up. I made it to Bryan TX
from Austin TX with no noises or anything coming from my car. Maybe a
small smoke coming out the passenger side under the hood, but nothing
significant. It could be explained if they accidentally dropped a
little oil. We get ½ way home and the car oil light came on and then
the battery light came on and we lost power. It was very difficult but
we were able to get the car to the side of the road (no shoulder). We
almost got reamed by an 18- wheeler and a small pick up truck while
pulling our car to the side. We had our car towed home for $160 at 3
am on thanksgiving morning. I talked to the District manager Jerry on
the Friday after thanksgiving (granted our thanksgiving was AWFUL b/c
we weren’t able to go see our family due to having no car), and he
said he would tow our car to Aamco to have a diagnostics done. He was
very polite and even rented us a car.
They call me on
Monday to tell me that there was 3 quarts of oil in the car, When in
fact that is a lie b/c I checked the oil in the car after we broke
down (well My husband did) and it barely had any oil at all, and that
it was not their fault and my claim would be denied. I asked what the
appeals process was and he offered to have a 3rd party
inspector come and view the car.
On Tuesday Jerry
called me to let me know that my car had excessive oil leaks from the
seals I just replaced 2 weeks ago and that the inspector needed to
remove my valve covers and oil pan to complete the review. I told him
that no only my mechanic could work on my vehicle. I told him that I
would contact him after I spoke with my husband. 1 hour later I called
him back and he told me no need to have my mechanic do the work b/c
from the information that he had my claim was going to be denied.
I called his
home office that evening and pleaded my case and Jerry called me
within 2 hours very rudely asking me who my mechanic is and when can
he take off the valve covers and oil pan to let the inspector look. I
called my mechanic and he agreed to do the work 1st thing
in the morning and be ready for the inspector. The inspector didn’t
show up until 2 days later taking up space in my mechanics small shop
and costing him business.
I called Jerry
for a FULL week at least 2x a day, with him telling me the ENTIRE time
that the inspectors report was not back so they couldn’t make a
decision yet. Finally a week after the inspector came out I get a call
from Jerry telling me my claim has been denied and to turn my rental
back in and Jiffy lube is not accepting responsibility. Now I am
getting a lawyer and filing a suit.
I didn’t mention
that the rental they got us was set up wrong and we had to pay a 200
dollar deposit that caused our bills to bounce and racking up 208
dollars in overdraft fees. My entire paycheck was eaten up by covering
all the fees and bounced checks. I had enterprise calling us daily
telling us that they needed us to pay them, when I told Jiffy lube
about the calls they said they would call Enterprise and take care of
the situation, but Enterprise kept calling and said they only received
ONE call from Jiffy lube and they told them that they needed to bring
down a corporate credit card to pay for the account so we could get
our deposit back and stop receiving calls to come and pay for the car!
I have never
been treated so rudely in my life and no one I know will ever go to
Jiffy lube again. I know Jiffy Lube thinks they can run me over since
me and my husband are a low income family, but they don’t realize that
I may lose my job now from not having a vehicle. I was suppose to move
into a house I panned on buying on January 1st but I cannot
now B/c it is not on a bus line and I would not be able to work. They
have ruined everything for me right now and I will not take that lying
down. My family matters, my son matters and they just took away so
much from him. I tried to be nice. I tried to let them do right, but
they refused. I hope that once I sue for the repairs and for punitive
damages and get awarded a large sum from them they may open their eyes
and not be so careless in the future.
Oh yeah, the
mechanic at aamco, the inspector and My own mechanic all say that
Jiffy lube did not screw in the oil filter all the way and oil was
leaking out from there. You tell me how they are not at fault for my
engine failure????
[1433]
Victoria in
Greenwood,
MS JL Stole Evidence
I
am an attorney bringing a lawsuit against Shell Rapid Lube SRL in
Greenwood, MS. My client, a widow, was regular customer, but engine
noise started clanking after last oil change. She went home and
checked oil. Saw none, brought car back.
Shell checked oil, said it was so clean she couldn't see it on the
dipstick. Her car started burning smell and blew up the engine, the
same day. SH525 filter. Wondering if anyone knows about it.
SRL got her a rental car, paid for it, and towed her car to a mechanic
and, get this, Shell District Manager stole her oil filter!
He went to client's place of business to state that sometimes an oil
filter was defective, and if she liked, he could send it in to be
checked. She said no thanks, and called the shop to tell the mechanic
to not let anyone get the oil filter, and the mechanic told her that
SRL manager had already taken it.
The federal lawsuit has to do with obstruction of justice, removing,
concealing, destroying evidence to impair its use in an official
proceeding.
Has this happened to anyone else?
[1432] Sarah in San Luis Obispo, CA
Humiliated & Horrified
On October 22nd I visited the
San Luis Obispo Jiffy Lube location for a standard oil change. I have
been going to Jiffy Lube for a couple years now and have always been
greeted by friendly staff that does a great and quick job at servicing
my car.
Everything went well at the beginning. The man
assisting me asked if I would like to purchase a cabin air filter and
engine air filter as mine were in pretty bad shape and I agreed
because there was a special offered. They were going to sell me one
air filter for $65 and the other air filter, normally $30 would be
free. As I was waiting for my car, I called my dealership to ask about
my transmission service. I asked, out of curiosity, how much their air
filters cost. The parts department informed me that they were $23.50
each.
I went inside to pick up my keys and sign out. At
this point, I was feeling a little taken advantage of. I understand
that your company has the right to charge what you would like but
thought I would enquire about the lower cost filters, as there is no
harm in asking. I told the gentleman at the desk that I found the
filters less expensive through my dealership and asked if I could have
my old ones back and buy new filters elsewhere. He told me he would
just match the price for them instead. He was VERY helpful and
exceeded my expectations.
The gentleman let Roxanna know that he would be
matching the lower price on my bill. It was here my service went
south. Roxanna went to the register, looked me straight in the face
and rolled her eyes, an act suggesting to me that she felt I was
wasting her time. After a dramatic sigh, she entered a few numbers on
the computer and told me the bill's total. The total seemed high, so I
asked if she could breakdown the charges for me. I wanted to better
understand what I was paying for. Again, as if I, the customer, was
wasting her time, she sped through the bill. I still felt uninformed,
yet I was too embarrassed at this point to ask for further
clarification. Pressured with her reaction, and being that there were
other customers in line watching this interaction (which was very
humiliating), I began to sign the bill. Before I even finished writing
my name, Roxanna yanked the bill away! This is apparent if you see my
signature on the original bill.
She should never have made me feel so unsatisfied
in a Customer Service centered business. I am the customer, and I
didn't even ask for a discount in the first place. It was only because
of the kind gentleman earlier that I agreed. If I had been able to
foresee the treatment that Roxanna would give me, I would have never
mentioned anything about the less expensive air filters.
I was even more horrified to find out, when I
called to get a manger’s name, that Roxanna is actually a manager. As
a supervisor myself in the service industry, I would never dream to
act so unprofessional or inconsiderate to a customer. I was
embarrassed and extremely taken aback by her actions. I felt bullied.
I wrote a note the store manager with no response. I then wrote a
letter to corporate and the store's general manager, with still no
response. Do they not care about their customers? They pretend to as
they advertise "100% Customer Satisfaction" on their website. They
don't even care enough to issue a simple apology to me. Roxanna is a
terrible representation of the Jiffy Lube company and should not be
working in the service industry, let alone as a manager.
[1431] Roland
No Coupon
I went to Jiffy
lube and was given a free next oil change coupon, it said to send it
in with your receipt and receive a free oil chande fro your next vist
I never got it , it's been a year waiting, I never used them again,
and I tell every one I no not to use them either.
[1430] Robert
Forgot To Replace Air Filter
I had my oil and air filter
changes on a Saturday afternoon. That Monday my engine light came on.
I wasn't sure what it could be.
I have a 2006 Mercury Montego with
63000 miles and love no problems. Well today Tuesday I was on the
interstate and was passing other car. My car bog down and buck and
kick, I was near a off ramp and my car had stalled out. Fortunley I
was near a Ford Dealer. They were great to take my car right in.
Well guess what no air filter at all and the air filter compartment
was wide open.
I hope that Jiffy Lube is ready
for me because I'm going to make them pay dearly for they mistake
[1429] Paul
No Filter Destroys Sensor
Had Jiffy Lube service my car and they didn't replace the air filter,
but charged me for it on the invoice. I had no idea it was missing
until a year later when the engine began running poorly after a
roadtrip including almost stalling as I crossed an offramp
intersection with a truck coming at me. On taking it into service, my
mechanic said the air filter was missing and the air mass sensor was
toast. So glad they put that sticker on my windshield or I would have
forgotten where I had it serviced. I use synthetic oil so had only
changed oil once in a friend's driveway in the interim. Opened a case
with them, never got a call back. Have never had a call returned -
keep calling them...
Faxed documents in and waited. Was told it looked like
the case had been closed. Now, after many calls, I was told the
decision was that it had been a year and 22,000 miles so they had
doubts Jiffy Lube was the last place I had my car serviced. I can
understand that. So I explained that a friend helped change it during
a driveway brake job and I don't change synthetic often. The rep said
he'd kick it around the office but again, haven't heard back. The
mechanic also said I should have it reprogrammed since the
software was running in a protective mode. Wasn't going to charge
them for that, but now... Anyway, it looks like I'll go to small
claims court.
[1428]
Mike in Largo, FL No Oil Destroyed Engine
In February,
2009, I took my 2002 F150 to a Largo, Florida Jiffy Lube for oil
change and filter. One week later, as I was returning from a 250 mile
round trip, the engine started making very loud noises and could
barely be kept running. After stopping, the engine died. I check the
dipstick and found no oil. There were no leaks visual. It was towed
to a garage, who said the engine had been destroyed and it would be
cheaper to swap for a rebuilt. It had about 70,000 miles on it. This
was done at a cost of $3800.00. I learned that Jiffy Lube had been
saying my 5.4 liter engine required 5 quarts of oil with filter
change. My manual says 7 quarts. I'm absolutely certain Jiffy Lube
cost me an engine, but I've no idea how I can prove it. Any
suggestions would be appreciated.
[1427] Matt in
Northern Colorado Employee
Jiffy
Lube is poorly run. That statement should say enough. I am
currently a fellow employee of Jiffy Lube in Northern Colorado and
after a few months of employment I know factually the business is a
flat out joke, even nation wide. I am generally in control of the pit
services or downstairs duties and I assure my work is done correctly
however in the upstairs portion the management is flat unacceptable.
I am embarrassed to have a ASE certification in all 15 fields and be
stuck in an economy downfall job. Jiffy Lube rips off customers and
employees, then takes all benefits and pays the people that have
nothing to do with jack squat in regards to the vehicle. My boss is
only the boss because his father owns the business. Thus he does
"son" type duties in order to please his father. Thus resulting in
pay deduction of employee's for his wrongful decisions. However,
unfortunately for the customers, a bit of there $45 standard oil
change also does the same. Both parties get wrongfully charged. It's
unethical, immature, disrespectful, and just flat out wrong. Making a
skim 35 cents an hours over minimum wage and being a mid 20's young
man, this hurts. On the customers side, being in a poor economy; how
do you feel about paying some unqualified 28 year old your hard earned
money, only for him to turn around and kiss his dad's behind with it?
I encourage everyone to COMPLETELY AVOID Jiffy Lube at all costs.
Just because we wash windows and vacuum carpets, doesn’t mean your
getting any special treatment for your extra money.
[1426] Marco
Employee
In response to all the bad
rep that it's being spread thru this site about jiffy lube; you all
should know that jiffy lube is not only the fastest place to get an
oil change but it's also the best. I challenge any of you to tell me
which shop besides jiffy lube actually goes to your car and greets you
within 10 seconds of arrival? Which shop walks you inside the lounge
and offers you fresh coffee? Which shop checks all the vehicles
lights? Checks and tops off any fluid under the hood that needs to be
topped off. Tells you the recommendations by your car manufacturer.
Cleans the interior of the vehicle as well as the exterior windows.
Tells you the conditions of your battery, fluids, belts, filters
etc... Performs quality service in less than 10 minutes. No
appointments, no long waits and if a service is purchased you can
actually see it unfold fast and efficient! We all know jiffy lube is a
little high when it comes to the price but your not just paying for
quality service and oil but for speed of service also because at jiffy
lube they value our time!
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