Christine in Norfolk, VA Incompetence
Sorry to say but things
changed drastically since 2010. I have several complaints about the
service etc., Incompetence of management and staff. Customer Service
for the Virginia Area Ryan very rude, will not return your phone calls
refuse to give you any information or allow the customer to express
their concerns especially if you are a female! I was warned about
Jiffy Lube by my Dad who has been in the mechanic business since 1964.
I would of taken by vehicle to him but I now reside in Norfolk VA. I
had several male friends who had to create a scene in order to get
them to correct mistakes this staff has done. this is the store at
2463 E Little Creek Road Norfolk, VA 23518. If you have a complaint
do not call the number on the back of the receipt 1-800-345-8237
Option 7 Randy. The manager at this store Pandera, nice but does not
have a clue on what he is doing. Consumers beware! My air
conditioner was serviced after the initial test and the mechanics
claimed that it was blowing cold air. I brought it back the manager
remembered me apologized that he was not there to make sure it was
fully charged told me to contact customer service, customer service
will not return your phone calls you have to call them, rude and will
not resolve the issue.
David in Richmond, VA Lug Nut Problem
Today I arrived at Jiffy
Lube store #2708 at 4:45. I was pleasantly greeted by a manager. There
was one vehicle in the bay in front of me. The car in front of me was
getting a standard signature service oil change. At 5:30 they pulled
my car in. There was a car there that had been damaged during their
service. I realized why it was taking so long when I watched the
individuals performing the work. OBVIOUSLY burning every minute they
could between every step in the process. Texting, talking , and
standing.... Not much else.
One of the managers
commented "I'm outta here !" As people in the lobby had been waiting
over an hour. I realized there were three technicians were
staring at my lug nut stuck in their socket. They spent another 30
minutes looking at each other and trying to use a pair of pliers to
remove it??? I got the manager and asked if there was a problem??
Thinking to myself why don't they just thread it back on and let the
impact wrench take care of the stuck socket. The manager walked out
and did precisely that and solved the problem in less that 2 minutes.
I was finally able to leave at 6:31. There was no sorry for your wait.
Just a have a nice day, as if to say this is normal.
UNBELIEVABLE I will NEVER go back to any Jiffy Lube.
 Pamela in Desert Hot Springs, CA
Went to jiffy lube two days ago [July 30 2012]
and now my transmisson is not shifting. I'm located in Desert Hot
 Steve in Beaverton, OR
Engine Destroyed From Lack of Oil
I previously had an incident with ur company when I took my car to get
an oil change. This happened in February of 2012. I took my car in for
my service routine of oil change. Two day later, while on my way back
from from work I notice a strong smell which was burned oil. I was on
the freeway and I merged out to avoid any accidents. I drove.my car
for about two miles and suddenly my oil light started flashing. I
pulled over to the side of the road and since it was raining, I notice
that there was oil spilled on the ground. I check my oil and notice
that is was drained. So I called fiffy Lube and I let them know what
happened. They send out a guy and he came and saw that the plug
underneath my car was not there. He added a new plug and filled my car
with oil. I drove back to Jiffy Lube to see if I could speak with the
reginal manager. I was afraid something wrong might have happened to
my car. The maneger at the store in Beaverton Oregon say that he will
have the reginal manager give me a call back. I waited for two Weeks
and I still did not get a call back. So I decides to take matters into
my own hands. I called customer care and submited my request to speak
with a suppervisor. And few day later I received a call back from
Viela Guay. The reginal manager for Oregon. He set up an appointment
to have my car checked. I took my car to get check to aamco a place
were ur reginal manager recommended and the scaned my car. They let me
knoe the only problen with my car was the head gasket and that Jiffy
Lube had nothing to do with my car ploblem. I when ahead and replaced
the head gasket and after a week of replacing it my engine was blown.
I spoke with AAMCO and they said I needed to replace the full engine.
I went ahead and replace it with my own mechanic and I had to give my
old engine to them. They took it to the manufacture and opened it to
see if it was rebuildible. They say no beacuse the car was runned
withought any oil. Not im stuck with all these nonsence of bills that
from the first place, I was not at fault.,I have proof of all my hard
work and the time and money I had to spend fixing my car.
Buster in Austin, TX Destroyed
jiffy lube austin texas 5510 south ih-35 #L terrible experience.
they broke my car ruining my transmission. yet they make no
claim of admitting it was their fault. i will be foreced to take
them to civil court
Courtney Filters Replaced Backwards
I needed an oil change and when I arrived I was
told 10 minutes and my car would be done. They left me waiting for 30
When I finally talked to someone to go over my
car the informed me I needed over $200 of work that was crucial I
needed done. Which I found out was not the case because when i
was leaving I asked the manager to be "frank" with me and he said it
could damage your car what we wanted to do to it. I was told I needed
new filter and they showed me how dirty they were I asked for them to
put them back in my car and I would take car of the filters later.
When I went to replace the filters one hour later, I found the filters
were in backwards, which released all the dirt into my car. When I
drove away from the Jiffy Lube store my searing wheel was so badly
oiled up to the point that i could not steer I had to put on emergency
lights and find something in my car, my shirt, to try to remove some
of the oil.
This what the worse
Jiffy Lube service I have ever received.
 MP in Chandler, AZ Complaint
Form Does Not Operate
stopped at Jiffy Lube # 2092538942 399 N Arizona Ave Chandler AZ on
6/1/2012 and requested an oil change, oil filter and lube. The service
person suggested an oil upgrade to an oil for high mileage vehicles My
car has 77,000 miles and I said yes. The charged me $101.21 and I did
not get any lube. (Said with tongue in cheek). I called their
customer service line and the woman was snotty toward me. Their
complaint form does not work.
Richard in Tucson, AZ Destroyed Skid Plate
When I went to get in my
car, the lights were on and it was dead. I heard them start and stop
the car at least 7 times while I waited. I've never had any problems
with my battery until now Second, the Change Oil light was still on.
The worker said she couldn't figure out how to turn it off. I've had
the oil changed for 70,000 miles by various companies and that's the
first time that has happened. That's probably why she spent 20 mins
pushing buttons and turning the ignition on and off with the lights
on. I was mad at this point so when I got home to charge my battery I
checked other things. I'd like to send pics. First, one of the four
screws holding the ail filter was not even started into place.
Second, oil was all over the plastic shield on the bottom of the
engine. Third, the shield was bowed down out of place like it had
been pried away to get access to the plug. Last, the receipt says I
declined to have my tire pressure checked, vacuum floors or wash
windows. I did not decline anything. I will never use Jiffy again.
Wrong Brake Fluid Destroys System
My son took his car to
Jiffy Lube for an oil change at 72,000 miles. They topped off the
brake fluid with something other than brake fluid (probably power
steering fluid). All rubber components of his brake system were eaten
away, resulting in gradual but total brake failure and a 2000 dollar
repair. of course there is no way to prove this, as they could just
deny it and suggest that someone else added the wrong fluid. My son
would not even know where to add brake fluid.........NEVER GO TO JIFFY
LUBE....safer and less expensive to not have your car serviced at
 Gail in Gresham, OR
Invoice More Than Estimate
I had poor customer service at
a Jiffy Lube store yesterday in Gresham Oregon. I have written 2
complaints to Jiffy Lube as of last night, one being on their customer
form and still no one has responded. I was treated horribly by a
Service Tech while trying to resolve a dispute over the cost of the
service I received yesterday. When I complained to the manager he
didn't seem concerned enough to help either.
I was quoted a price of $70.88
for the service and the invoice said $100.88. The service tech told
me he never said $70.88, but he did and was lying. Then he told me I
had no common sense to think that I would receive $60 off a service
rather than $30 as the original cost of service was $130.88. Again, I
know what I heard him say and it was the ONLY reason I had authorized
It was bad enough that he lied
his way out of this but then to embarrass me while other customers
were sitting in the waiting area was uncalled for. Additionally, when
I went to pay, my card did not go through the machine. I asked for
help and he told me to read the screen and do what it says! He had
the most JERK-ASS attitude I had encountered from any business I have
ever entered. Again, totally uncalled for especially when I announced
I was not going to argue and I would just pay.
I vow NEVER to enter a Jiffy
Lube store again. I feel they do not care about their customers and
they do not care about Quality Customer Service. They only care about
selling a product and receiving the money for it. This is my 3rd
email, I do not know what else it will take to receive contact, but I
would like to hear from someone.
 Shawn in Owings Mills, MD Forgot
to Replace Oil
I took my mustang to the Owings Mills, MD
JiffyLube for a quick oil change because I was short on time. Upon
leaving I noticed white smoke coming from my engine and exhaust.
Immediately I turned around to return and the manager said "we may
have put a little too much oil in, just drive it an d burn off the
oil". That didnt sound right but I followed his instructions. 3 days
later my car was still smoking and a transmission failure left me on
the side of the road. Dealer told me there was no transmission
fluid and the cylinder heads were gunked up with burnt oil. I
returned to JL to find the shop had already been renamed "Econolube"
but the same manager was there, who put me in contact with a regional
representative that would take care of the repair bill. Needless to
say this rep never returned my calls and the Corporate office was
useless in resolving the problem. I had to end up scrapping the car.
Through my visits to this JL I met another guy with an Audi A4 that
was also having issues after JL used regular oil in his car after he
specified synthetic as manufacturer specifies. His turbo cracked a
few weeks later. Please avoid JL at all costs.
Emile in Pasadena, MD Forgot to Replace
had my oil changed today in the Pasadena store today [June 30, 2012]
on my 2011 Tundra. After driving for a few hours and returning home,
the engine started knocking very badly as I approached my home. When
I reached my home, I checked the oil and it was completely empty. I
looked under the truck and it seems as if they either did not tighten
the screw on the oil pan or it is missing completely. I need to
understand what to do and what damage there is to my vehicle. I am
also contacting my attorney as there may be serious damage to my
Phone Does Not Work
try to call the phone
number listed,rings two times and then goes to like a fax machine=
Ash in Colton, CA I Know Where You Live...
I am writing to
inform you about abusive customer service that I’ve experienced at
On May 7th
2012, my wife (Jen, the owner of the car) & I visited Jiffy Lube
(Address: Jiffy Lube #3185, Najjar Lube Centers, Inc. 1701 Washington
Ave. Colton. CA 92324) [Referenced as “Jiffy Lube Colton” herein],
where we purchased a brand new car battery. The receipt has been
attached with this document (Invoice# “31...”).
Yesterday (June 28th,
2012), not more than a month after buying the new battery, our car
stopped working while we were driving through the middle of a very bad
neighborhood, far away from home. Ultimately, a towing truck was able
to take us to a nearby garage that examined the car and reported that
it was a “…defective battery…”. We knew the only way to return home
and away from this area was to purchase a new battery. After they
installed the new battery, the Mechanic advised us to return to Jiffy
Lube and inform them of the faulty battery and to request a refund.
Today (June 29th,
2012), my wife & I visited Jiffy Lube Colton, to share with them our
misfortune of purchasing the faulty battery, and we requested a
refund. One of the Jiffy Lube Colton Mechanics conducted a test of
the faulty battery which was in the truck of our car; he confirmed it
The Mechanic then
shared this information with someone else (I presume to be the shop
manager), his name was “Sergio”. Sergio took my receipts of the
original purchase for the Jiffy Lube battery and attempted to inform
me that he could not provide a refund, claiming it was “company
policy”. He did suggest that he could replace it for a new battery.
I attempted to point out the fact we already had a new battery and
having a new one would not benefit us. Sergio stated that he could no
longer help me, and told me to call someone called “George” who’s
number was on my receipt (that he was still holding). I inquired if
George was the CEO of Jiffy Lube, to which Sergio stated “…no…” and so
I asked him to give me the contact information of the CEO. At this
point Sergio completely refused to help. He claimed he wouldn’t give
me that information and there was nothing more he could do. Then I
asked Sergio if he would contact George for me to obtain the
information of the CEO. Sergio refused to call George. I suggested
to Sergio that my rights as a customer were being violated and that he
could assist me by providing the contact information of the CEO. It
was at this point he physically turned away, expressing absolutely no
desire to help. As I felt he was leaving with my only proof of
purchase, I took it out of his hand without touching him. To which he
exclaimed “…you’ve physically assaulted me…” (which I did not).
Sergio further threatened that he would be calling the police to make
a report. It seemed like he was behaving like this to prompt us to
leave. Sergio's whole team was there and as we were getting worried
with the threat of violence, we left.
As we were leaving,
it seemed as if Sergio was saying, “…I’ve got your license place and I
know where you live…” Now we are in fear of our lives. As soon as we
arrived home, I called 911 to report the fact Sergio lied to them
about the “…physical assault…”. I also called my Lawyer who advised
me I did the right thing by calling the Police and suggested I call
the head office as well. I then looked up the Jiffy Lube head office
on 800-344-6933 and reported the terrible experience to someone called
“Kelly”. I assume Kelly informed “George Betancourt”, who then called
me from 909-263-7668.
George attempted to
get my perspective of events. I reminded George, that despite not
being able to issue me with a refund, Sergio could have attempted to
contact you to get the CEO’s information; Sergio absolutely refused
to help, showing no humility or respect for the customer, and then to
lied to the police was just beyond unacceptable. If he wanted me to
leave, he should have just asked me. Now, my wife and I feel abused,
upset, humiliated and are in fear of our lives. I informed George
that my lawyer advised me to write this report, addressing it to the
CEO and to offer it to the Police. He claimed Sergio was a “…bit of a
hot head…” and that he was “…also a family man…” to which I said I
would not press charges but if he insists on telling lies to the
Police, the situation is out of my hands.
I am a law abiding
and a civilized person; I have never assaulted anyone (verbally or
physically) in my life and never had the intention to do so. I know
in an altercation situation, the law is there to assist me and so I
have no need or desire for violence. I am also much smaller than
Sergio; I felt like I would be the one that could be assaulted, not
the other way around! Considering all of this it seemed ludicrous and
a massive abuse of Police time that Sergio would feel the need to lie
to the police in this way.
Bottom line, Jiffy
Lube sold me a bad battery and refused to give me a refund and an
apology. I am left distraught at this horrid set of uncouth and
unprofessional behavior from a Jiffy Lube employee. Jiffy Lube has
now lost us as customers for life. We humbly request a refund
and an apology from Jiffy Lube.
 Prashubh in
Wrong Oil & Destroyed Skid Plate
My daughter took
her 2005 Volkswagen Beetle for oil change at Jiffy Lube, Savage,
Minnesota. They found air filter to be dirty and changed it by our
permission. They also told her that previous oil change company put
the wrong oil and tightened the oil plug too tight. They got the work
done and she took the car home. After driving for couple miles, she
realized that the engine light came on and the car was shaking. She
took the car back to Jiffy Lube. They found the air filter hose clamp
to be loose. They forgot to tighten it and it came off. They fixed it.
A couple days later, we took the car to Volkswagen dealership for some
other work. They found skid plate to be bent and tied with zip ties.
We took the car back to the Jiffy Lube. The mechanic accepted that he
tied the skid plate with zip ties but didn't accept that while getting
to the oil plug, he bent the skid plate. Now, they are blaming the
previous oil change place. Skid plate is now hanging and hitting the
ground on bumpy roads. Store manager Lance Matthews called me
yesterday and he was rude on the phone. He told me he will call me
back with his District Manager. I haven't heard from him since then.
 Susan in Portland, OR No
Promised Free Oil Change
I'm writing to express my
frustration about a problem I experienced at the Jiffy Lube at 9132 SE
Powell Blvd. in Portland, Oregon. I've been a faithful Jiffy Lube
customer for years, so I've come to expect good customer service from
the employees over the years.
On February 4, 2012 I took my
Honda to the Jiffy Lube on Powell for an oil change. For some reason,
the location ran out of oil (nothing special, just the standard motor
oil). They said they had to send an employee out to get more and
would only take 10 minutes. Turns out that it took over 1.5 hours
since the employee finally came back but with the wrong oil and had to
be sent back out again for the correct oil. Nothing "Jiffy" about
this oil change. When finished, the manager told us that he felt so
bad about our long wait that he said my next oil change would be free
as long as I came back to that location. That, to me was good
Fast forward to yesterday when
I went back for my "free" oil change. During the oil change I
mentioned that there should be something in the computer noting my oil
change was complimentary. Of course, no such thing. The employee
went to ask his manager what could be done about it. Wouldn't you
know it, I was told that the old manager that had promised me the
free oil change had been replaced THE DAY BEFORE. How convenient!
The new manager said I could not get the free oil change I was
Needless to say I'm extremely
unhappy with this. I expect Jiffy Lube to be true to their word and
honor the free oil change that I was promised.
 Les in Falls Church VA Forgot to
Jiffy Lube International, Inc.
P.O. Box 4427
Houston, TX 77210-4458
Dear Mr. Crum:
June 16, 2012, I went to the Jiffy Lube location on W. Broad Street,
Falls Church, VA and had a full service oil change and an optional
"complete antifreeze/coolant replacement service." I paid and left
their location as a satisfied customer. Later on Saturday afternoon, I
was driving on the highway and noticed that my air conditioner wasn't
really cooling the car and a few minutes later saw the temperature
gauge indicator shoot to its highest point.
overheating, I turned on the heat which reduced the temperature
reading and went directly to the location nearest to me at that point.
The closest was Jiffy Lube #83 at 10535 Fairfax Blvd., Fairfax VA.
I was informed
that, although the two stores were not part of the same franchise
group, they would be glad to assist me. I was told that there was NO
coolant whatsoever in my vehicle. Pablo, the manager, said that he
added 6 units of coolant to the radiator and 2 more to the reservoir.
(Corresponding to the 8 units billed on my invoice from the morning
which I had apparently not received.)
Pablo called his
counterpart, Gary, the manager at the Falls Church store to make him
aware of the situation. However, Gary was adamant that no error or
I was extremely
grateful for the professionalism and courtesy offered at the Fairfax
store that got me back on the road. No leak was found so that could
not have been the cause of the problem. Since adding the coolant,
there has been no further problem.
On the drive
home, I also called Gary the manager of the Falls Church store, who
demonstrated a complete lack of concern and adamantly assured me that
everything done in his store was as it should have been. Because of
his complete disinterest, I asked for a contact at Jiffy Lube’s
corporate office who might be able to provide assistance. He told me
it would be pointless, as the corporate office would merely forward my
complaint back to him. Finally, he relented and gave me the name and
number for Doug Barricks, his operations manager. I left a message for
Mr. Barricks on June 16, 2012 and have not received a return call. I
tried to complete the customer feedback form on the Jiffy Lube website
but received the enclosed error message when I attempted to submit the
I have been a
faithful customer for many years and routinely recommend Jiffy Lube to
others. While I have heard horror stories from others, I have never
experienced a problem until Saturday and have been a steadfast
advocate. I am extremely disappointed considering the threat of my car
breaking down along the side of the highway, or suffering permanent
harm to my engine from operating without coolant. The response from
the store manager was very disappointing as well. It was as if
deflecting blame was far more important than resolving the issues
experienced by a loyal customer.
At the very
least, I believe Jiffy Lube should refund the $141.48 that I paid for
my service on June 16, 2012. I also want a detailed written
acknowledgement that this occurred in the event a future engine issue
 Karen in Charlestown, SC Invoice
More Than Double Estimate
I'm a former
network TV producer and if the following story is indeed the policy of
Jiffylube, please let me know. I'm sure this would make several great
stories across the country and nationwide as well. In these times when
money is tight for most, the difference in pricing of an estimate vs
final cost, means a lot.
On June 15th I went for the first time to Jiffylube.
I believe it will be my last.
I was told one price (about $62). And I was told to
wait to pay, in case there were any difficulties.
There weren't any unexpected difficulties.
When the car was finished I was told that the
previous amount, was just an estimate.
Another $45 (est) was added to my final bill of
$107.25. That amount is a good deal more than the estimate but I
was stuck with the final price.
When I complained, I was told that is just how the
Is that how you
guys operate? If not, I would like a refund of the estimated $45 extra
paid along with an apology.
 Ryan in Valrico, FL Broken Oil
Filter Causes Engine Failure
I brought my Saturn ION in for
an oil change and tire rotation on June 16th. While waiting outside I
observed a female technician (Stephanie) stop another technician as he
was preparing to deliver a vehicle back to a customer. The reason for
the urgent stop was negligence on the part of the attending
technicians. They had failed to replace both the air and cabin filter
in the car. Stephanie admitted to this negligence on June 17 when I
returned to address my negligent service and confronted her about the
My vehicle was returned to me
and I was assured everything was in working order and was not notified
of any issues either immediate or pending. During the service I was
shown my air filter and told it was fine and neither at that time or
on my receipt were any future service recommendations made or noted.
The following day while traveling on Interstate 4 my car abruptly lost
power, the "check engine" and "oil" light came on and the car stalled.
When I popped the hood it was clear that the oil filter cap was not
correctly sealed as oil had sprayed all over the engine compartment
and when I checked the dip stick is was bone dry.
I had the car towed directly
to the Jiffy Lube location that completed the work the day prior. The
attending supervisor (Brooke) admitted to breaking to breaking an oil
filter cap of a Saturn on June 16th but assured me it
wasn't mine. Upon popping the hood and removing the oil filter cap it
was clear that the broken oil cap referenced prior was mine and the
gasket that failed to seal was the result of the cracked top.
Both Brooke and Stephanie
accepted responsibility stating that the vehicle was functioning
flawlessly for the last 120,000 miles and the breakdown was a result
of negligent work completed in their shop less than 24 hours prior. I
was told that Mike Bruce the store manager had been notified and he
would contact me Monday. Monday came and went without a call from Mr.
Bruce despite two calls and messages from myself.
Sunday afternoon after leaving
Jiffy Lube my car was towed to my full service mechanic in Riverview.
His diagnosis was engine failure due to lack of oil pressure as a
result of the incorrectly sealed oil filter cap. It was also confirmed
to be human error on the part of the attending technician at Jiffy
I spoke with the store manager
Mike Bruce today. He stated that Jiffy Lube would not be liable
because the oil cap was broken when I came in. When asked why
the engine had never failed previously Mr. Bruce had no answer.
When asked why I was not notified about the broken cap upon discovery,
Mr. Bruce stated that it was noted on my receipt. Although it was
noted on my receipt, Brooke’s admission on Sunday that the unit was
broken in the store by a technician clearly demonstrates an attempt to
Furthermore if a broken oil
cap can lead to catastrophic engine failure as it has in this case,
the cracked oil filter cap should have been brought to my attention
immediately which it was not. I find it illogical that technicians
show every customer their vehicles air filter but failed to make me
aware of a damaged component that could lead to such a catastrophic
failure. Instead Mr. Bruce contends they noted the issued but
continued to work never advising that I should have this looked at by
my full service mechanic. This constitutes professional and commercial
negligence on the part of Jiffy Lube.
In addition none on my prior
service providers noted the damaged cap. I have yet to receive a
in Fredericksburg, VA Employee
attended jiffy lubes training school in fredericksburg,va.from monday
to friday and they put me in a motel where roaches were everywhere
soon as I open the door to the room.i decided to take the 1hr drive
back home because I wasnt happy with the living grounds.the instructor
aaron store #273 was unprofessional didnt help me when the computer I
was working on got stuck.i had to keep going to get him several times
a day,which I was losing time from my test and the first two days he
let me leave at 5pm so on the third day the instructor aaron did not
show so 5pm I left again like the first two en I came back thursday I
was told by aaron that I was terminated for leaving at 5pm instead of
Air Filter Was Not Missing
I take care of
everything I own, my car is my job, I take care of it. I was told my
air filter was missing and I need to buy a new one, the thing is i
checked it moments before going to jiffy lube, so what is the problem
here? Jiffy lube are con artists they are nothing more than common
thieves, DO NOT TRUST JIFFY LUBE THEY ARE OUT TO RIP YOU OFF
Angry Employee's Wife
My husband was a store manager and the pressure
from his district manager was ridiculous. So just recently he was told
he had to step down cause some of his numbers weren't good enough. But
was well over on all the numbers. This was done after he got them
numbers up and the bonus up. I feel like that jiffy lube notice he was
going to make bonus's and they don't want to have to pay. My husband
isn't the first one to be moved from that store. There was other store
managers that made bonus and they also got moved.
Bryan in Duluth, MN Would Not Return Money
I had my oil
changed on Thursday, June 7, 2012 at the local Jiffy Lube (Duluth,
MN). They also sold me an air filter and a cabin air filter and
installed only the air filter. They didn't have the cabin air filter
and would call me next week when it came in.
I called back to
day to cancel the cabin air filter. I talked to the manager and he
said he personally installed the cabin air filter. That wasn't
true!. I inspected the cabin air filter last night and today - the
old filter is there not a new one. Since I've already paid
them for the filter - I want my money back. They charged me $39.99
which was at lest double for such a filter. I have a 2004 Buick
LaSabre. It's hard to read the receipt but it looks like they list my
car as 2003 and the first part of the invoice no. is ------
 Mokhtar in Concord, CA Forgot to
I would like to add my
experience with Jilly Lube in Concord California. I took my
Isuzu Trooper for an oil change, the employee told me I needed to do a
differential service at $45 each, which I agreed to.
I left the shop late in the
day and did not drive my car very far. The next morning I notice this
loud high pitch, whining kind of noise, and a smell of heated oil and
metal. So I took my car back to the shop. The supervisor suspecting
the differential immediately asked one of the employees to take out
the 2 plugs (drain and fill). Not a single drop of fluid came out. So
I told the supervisor “looks like you forgot to refill” . They flushed
the differential and this time fill it up with fluid.
I drove off, but the noise is
still there!…I know my car is not going to last, and they ruined it!!!
Thank you !#@$% Jiffy!
 Apury in Chester, VA Forgot to
Tighten Lug Nuts
I went to Jiffy Lube for a
Signature Service using a Groupon my wife had bought. Two things which
were to be done during this service were an Oil Change and Tire
Rotation. They are supposed to clean the car, but that never happens
really. I had the following problems:
1. The nuts on front left
(driver's side) wheel were not tightened at all after the service. The
car wobbled and made loud noises as I drove out of the service center.
I went around the service center back to entrance area only to see how
bad the wheel was! It was crooked and car was tilting. The guys forgot
to tighten the nuts after rotating the wheels!! How is that possible
and how unsafe is it?! The guys tightened it and no one seemed to care
or apologize for seriousness of the matter!!
2. My car has been leaking
oil, slow but steadily since the service at Jiffy Lube in March. I
finally took it to my Hyundai dealership yesterday (June) and they
said that the place which did the last oil change, which would be
Jiffy Lube in Chester, VA forgot to change the Crust Gasket during the
oil change. It is required to be changed at every oil change on my
car. So, to stop the leak Hyundai dealership had to replace the
gasket, and to do that they had to perform an oil change which cost me
money when I had just got it done at your Jiffy Lube location less
than a 1,000 miles ago!
After several failed
attempts at using Customer Feedback Form on Jiffy Lube's website, I
called and filed the complaint. I got a call from Customer Service
Manager who asked for proof that Hyundai had to do an oil change. So,
I had to send him a copy of the receipt from Hyundai. He called back
and agreed to reimburse the oil change amount I had to spend at
Hyundai. I asked him what about the tire rotation which Jiffy Lube
messed up and the overall frustration I have had to deal with.
I asked if he could
reimburse the Groupon amount and whatever I spent at Jiffy Lube, he
refused to do so and I had to argue while he told me that he had
better things to do and that he could think of better things I should
be doing instead of arguing with him! A very frustrating
experience. Never again to Jiffy Lube!=