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[200] Suzanne
in Seabrook, NH Attitude
I have been having
my oil changed on my 2001 Grand Cherokee at various Jiffy lubes from
Florida to New Hampshire for the last 3 years and have had good
service. The other day I drove in to a Jiffy lube In Seabrook New
Hamphire on Rt, I. I pulled in behind two other cars in line in bay
no. 3. There were a also two more cars waiting in front of bays 1
and 2. A young man came out and told me that it would be 20 to 30
minute wait and I agreed to wait. They found me on their computer
and told me to wait. After 30 min. wait the car in the bay in front
of me was done and drove away. What happened next was not to be
believed. The young came out and told me that I had to move my car
back so they can drive the car waiting from bay no 1 in the bay in
front of me. I told him: "I don’t think so". I told him that I was
next in line to go in the bay and I was not moving back. I asked to
speak to the supervisor. The young man told this to the supervisor
and he refused to come out to see me. The next thing I see is the
car waiting in bay no. 1 is driven by one of the workers around the
building and backed into the bay in front of me to get service done.
I was appalled by what I was seeing. By now I had someone else
behind me waiting. I got out of my car and told them to move back so
I can back out. As I was backing out I said to the young man, " You
just lost a customer and I will never drive into another Jiffy lube
station ever again and I will be taking my business elsewhere."
[199] Franchisee
in Salt Lake City, UT
I am a manager at a jiffy lube
in salt lake city and just read a problem about my store. it is
regarding the cabin air filter replacement at the store on 800 e 400
s. I have a problem with this statement and some of the other
statements from this website. [ See [125]
Gregg in Salt Lake City, UT: Pricing ]
First why didn't that customer
ask us about the problem with the price? I would have gladly
discounted the price or explained in more detail why those cabin air
filters are more expensive (HEPA filters, not cotton)
I agree that many of the
problems that are listed on this web site are bad, but like i said
before, we are a franchise, some owners have different requirements
that others.
My franchise owns most of the
jiffy lubes in the greater salt lake valley, north salt lake,
bountiful, layton and tooele. and if you look at the first page on
this website, there are 2 utah complaints, one that shoul d have
been able to be handled in the store (cabin air filter) and the one
in riverton, (we don't even deal/change/work on thermostats)
Our franchise is rated as one of
the best in customer service in the entire country and we are one of
the largest. My main issue is the fact that people hate an entire
company for its bad practices due to ONE employee or ONE store.
If you don't believe me, come to
a jiffy lube in salt lake, how about the one on 1735 W Redwood Rd.
This is the store where i work now. I will show you the difference.
I hope that the operator of this
web site has let you read this message. Like i said before, I am not
mad that people have had problems, I just don't want you to hate a
great overall company for the mistakes of one store.
[198] Marie in
Levittown, NY Mischief
My experience there
was a little different from the stories that I read but I figured I
would send mine anyway. I have always used Jiffy Lube in Levittown
NY since the early 90's. One day I went to a party at a bar across
the street and decided to ask the gas station attendant if I could
leave my car in the lot (I knew him from repeatedly going to that
station) so he said sure, and directed me to where I should park my
car so I parked it and thought nothing of it. After the party I was
honestly to intoxicated to drive and simply assumed that I would
pick my car up in the morning ( No big deal.. or so I thought!!!) I
went back to the Jiffy Lube station at around 9:30 am the very next
day and my car wasn't where I parked it, so I went in to ask where
it was and the clerk pointed to the road (hempstead tpke) I was a
bit confused at his answer but I listened to him and proceeded to
look out at the turnpike still in disbelief that my car would be
there, I thought they were just messing with me, but wouldn't you
know my car had been physically moved by Jiffy Lube staff members,
they actually broke into my car, popped my ignition starter lock
(not sure what its called but it's where you put your key to start
the car) and rolled my car out into the right lane of Hempstead Tpke.
I could not believe that I was looking at my car sitting on a main
road in the right lane. If you are familiar with the road you will
know how shocked I was to see my car there. Needless to say I was
extremely aggitated at this whole situation, considering that I had
permission to park there. I went into Jiffy Lube only to be spoken
down to and blown off by there staff (remember I was a regular there
for years!!) I made some phone calls but had no luck.. they
generally said it's not our responsibility!! you left your car!!
etc!!!
That just tells me
what type of people they employ.. Criminalistic thieves!!! What gave
them the right to do such a thing.. What they should have done was
have my car towed if it was such a problem that it was parked
there. I still to this day cannot believe that they did the damage
that they did..
Just my 2 cents on
that crappy Jiffy Lube station!!!
[197]
Ex-employee in California
Hi,
I am a previous employee of a Jiffy Lube, Im going to keep my
identity a secret because of what I am about to tell you. I was a
cashier at a jiffy lube for 9 months. And in that 9 months I
witnessed some outrageous things. From employees getting high on
the job and driving your vehicles, to employees taking out your air
filters which had nothing wrong with them and going out back and
rubbing them in the dirt so they could show you how "dirty" they
were and convince you to buy a new one. Ive also witnessed people
tell someone they needed something done to their car on a specific
part of there car, and that particular car didn't even have that
part, and could in no possible way get that service done! people
have left the job ( a manager and 2 employees) to go pick up girls,
bring them back to the job and have sex with them in the back room!
I would be stuck at the job having to lie to customers and tell them
that one of the drums was leaking oil so we were temporarily
closed! You could have a brand new car and they will tell you
something needs to be done, when more than 85% of the time it
dosen't. They will do anything for that extra sale. I am having a
problem with the Corporate office myself. I had moved and needed my
W2s sent to a different location, and I had called them in December
and they assured me I would be getting them in a week, and now it is
March I still havent gotten them, The nuber I had for the Corporate
office is no longer in service, and I cannot find out the new one!
I know they are or used to be located in Laguna Beach, and they were
Eureka Petroleum, but now I have no idea and I cant get or find any
answers as to where or who they are now, so if any knows this
Houston number can you please email it to me @ --- Thanks and watch
your back if you get your oil changed there( they sometimes forget
to put filters back in or sometimes even oil back in!)
[196] Michael in Elgin, IL
Head Gasket
Interesting website. -Guess it's sort of comforting to know that
I'm not the only one with a Jiffy Lube complaint! Here
is my story.
On February 18, 2006, I took my car, a 1995 Saturn, to the Jiffy
Lube on McLean Blvd. in Elgin, Illinois. I went with the sole
purpose of getting a simple oil change.
In the course of doing the regular oil change, the store manager,
Jeff, informed me that my antifreeze was frozen and that my car
needed a radiator flush as soon as possible. Normally I decline the
extra services that Jiffy Lube offers, however, Jeff put on this
whole sales pitch making it out that this work was absolutely
necessary and needed to be done ASAP. Once the work was complete, I
drove home and the car sat in my garage until the following Monday
morning. It was on Monday, February 20th, that I noticed the heat
would not come on when I drove to work. My wife noticed, after I
left, that oil/antifreeze had leaked all over my garage floor.
Once I got to work, I called Jeff at Jiffy Lube to tell him this.
He told me to bring the car back in and he would look at it. After
he looked at it, he determined that a head gasket had cracked and
that he would not be able to fix it. He said to take the car to a
mechanic and have the mechanic send Jiffy Lube an estimate of the
damage and cost of repairing the problem. The next day, I took the
car to J. Martin Auto Repair in Elgin, IL. Mr. Martin looked at the
car and confirmed the head gasket had indeed cracked and that it
would cost approximately $1,500 to $2,000 to repair. The mechanic
said that it was a definite possibility that Jiffy Lube's equipment
could have caused this problem, and certainly the radiator flush
accelerated any pre-existing problem that might have already been
present. Mr. Martin communicated this information to Jeff at Jiffy
Lube.
It was at this point that Jeff at Jiffy Lube claimed that since
my car was old with almost 100,000 miles on it, and since the
chances being remote that his equipment was the cause of 100% of the
problem, Jiffy Lube would not assume any responsibility here and not
pay for any of the repair work.
Unsatisfied with this, I asked for and was given the name of the
District/Regional Manager, Chris. Both my wife and myself have each
had conversations with Chris in which we have stated that we believe
that Jiffy Lube should have some, if not all, the responsibility of
covering the cost to repair the damage done to our car. Our dealings
with Chris have been very frustrating. After not returning many of
our calls, my wife was finally able to reach him yesterday. He said
that it can not be proven that Jiffy Lube is 100% responsible for
the damage and that Jiffy Lube will not pay for any portion of the
repair work. He insulted my wife by saying that us asking Jiffy Lube
to this bill is the equivalent of a cancer patient suing an
insurance company because he has cancer. We're not even sure what he
was trying to say with this analogy. My wife asked for the name of
his supervisor. He said he did not have one and then he rudely hung
up on her.
This situation has now entered its third week and I am extremely
frustrated. My car had no apparent problems prior to my visit to
Jiffy Lube. I contend that the work performed, especially the
radiator flush that I was convinced to buy, was a main factor in
causing the damage to my car. I am fully aware that my car is old.
It does have a lot of miles on it. However, it is plainly obvious to
me that the service performed at Jiffy Lube, if not being the direct
cause of the problem, certainly accelerated any problem my car may
have had.
Thanks for taking the time to read my story. I hope that this
story and the many others like it will eventually have a positive
impact on the business conducted at Jiffy Lube stores throughout the
country.
[195] Employee In
New York City, NY
As a former manager
for Jiffy Lube, what I can say is that they are a numbers driven
company, but what company is not...that said, I was trained to sell,
sell, sell or in Jiffy Lube lingo is DOB or Dollars over Base, base
being Base price of an oil change whatever that may be in your local
area. The more over base the happier they were!!! I won a contest
for having the best DOB over the previous period in a Sears Location
to Yankee Stadium in a Luxury Box, again incentive or pressure to
sell. My Area Manager was always asking why we were not up....again
pressure. I could go on all day...
[194] Edyta in
Arlington Heights, IL Transmission
My name is Edyta and I want to share my
experience with Jiffy Lube. On February 15, 2006, I took my Toyota
Tercel to Jiffy Lube #2501 at 215 West Rand Road, Arlington Heights,
IL 60004 to have my engine and transmission oil changed. The
employees there, teenagers, were goofing around, pushing each other,
screaming and acting very unprofessional. The entire service took
over 1.5 hour even though there was no line of cars waiting. Two
days later I was driving my car with my husband and a two year old
son and on the straight road the car suddenly locked on us and
stopped in place. The cars behind us hardly avoided hitting us.
One turn on the grass and the other to the middle of the road. We
towed the car to the Toyota dealership and after their inspection we
find out that the fluid from the differential was completely drained
and not replaced. It caused our transmission to brake. I
contacted Jiffy Lube but they denied any wrong doing. Simply stop
returning my phone calls. I have a $2,000 damage on the car and
they do not want to pay for it. I have a written report form Toyota
dealership stating that there was no oil leak on my car and that the
oil was drained and not replaced. Independed car specialist was
also hired by Jiffy Lube and conformed that it was Jiffy Lube's
fault but still they denied responsibility.
[193] Employee in
Yucca Valley, CA
I only worked there
for a couple of pay checks as a Lower Bay/Curt./under the
hood/whatever tech.
I left a good well
managed lube shop owned and operated by Ez-Lube in Cathedral
City for the same pay in Yucca Valley where I live. No long commute
or traffic to deal with any more. except at Ez-Lube you were a hood
tech or a curt tech or lower bay tech a cashier or a greeter you
were not any of the two combined you hired in where you felt
comfortable and if you wanted to move up or change positions you
could. Very happy at Ez-Lube. I still for the life of me don't know
why I quit there to go to work where the lower bay was impossible to
keep clean and the unsafe conditions, oh yeah no long drive and was
getting more hours and at the same pay rate. But it was not worth
it. How they would rape the customers to keep the TA and treat the
employees there was sad. I was treated pretty good can tell you
almost what oil filter goes on which car can cross reference oil
filters on the fly can do most oil changes within 3 minutes or less
filter off drain plug out new filter on, drain plug in and lube the
chassis. But it was the condition of the catwalks and drain sumps
along with other out dated and unsafe equipment that I decided to go
back to work for the Texaco Express down the street I worked there
for almost 4 years and left when I found out the owner was going to
close it because the lease was up and to renew was going to be
expensive. So now I am working for Texaco Express down the street
which is clean safe and friendly by the way maybe it is because the
new owner only owns two other shops besides this one. I have taken
with me the do's and don'ts from Jiffy Lube and Easy Lube and hope
to help my new boss make his business the best around. My thing
about cooperates is they are all run on the same thing as small
shops as well it all depends on that TA. But if your employees are
not happy how can your customers be happy. If you offer bonuses make
good on them and don't degrade your employees by taking away on bad
thing about EZ-Lube was non of the employees received any of there
commissions or bonuses in four months prior to my hire this was bad
for them because this was another reason I had for leaving. But
Jiffy lube does the same thing it is common practice among quick
lube shops to forfeit the bonuses but never the commissions not all
of them any way and it happens. The guy that ran the Texaco Express
did the same thing to his employees and he had only 16 shops so if
the small guy is going to do it so is the big guy because the little
guy sees and does as the big guy (monkey see monkey do) it is just
business.
[192] R. M. in Kansas
City, MO Theft
My wife took our Chrysler Town & Country van to Jiffy Lube this
past Monday for an oil and filter change (as usual). We have been
regular customers for about the past six to twelve months since the
new location opened near our home. We quickly became familiar with
their sales techniques to recommend "additional" work at every
visit, but continued using Jiffy Lube for convenience sake. At Jiffy
Lube, my wife left her school bag in the van which contained $53.00
in cash. Yeah, that was dumb, however you really don't think that
you are going to get ripped off when you leave your car with people
you do regular business. She noticed that her bag had been moved,
however vacuuming the interior was part of the service. After
leaving Jiffy Lube she drove directly to a car wash. She opened her
bag to find an empty money bag and envelope. We contacted the Jiffy
Lube manager who bluntly stated that the person who had vacuumed our
van denied taking any money, and that he trusted his employees.
Jiffy Lube would not consider any type of compensation, and added
that people try to scam them all the time. I honestly didn't think
they would give me $53.00, but thought they might offer me a couple
of free oil changes to try to salvage a customer. I didn't think I
would be called a cheat and a fraud. I can tell you this, we don't
need Jiffy Lube. As far as I am concerned, they are the scam
artists.... from corporate all the way to their dirty, thieving,
little pit monkeys.
[191] Guy in Levittown, NY
Promotions
I have been having my oil
changes done at Jiffy Lube every three (3) months for years. A few
times, they tried to do unessessary work, which I told them not to
do. The Jiffy Lube I am referring to is on Hempstead Tpke in
Bethpage, NY. They give a free car wash coupon with every oil
change. Nice gift...valued at $9.95. Being that we had snow my car
needed to be washed, so I went to the carwash and after having my
car washed (as I always do) the car wash said they dont honor the
coupon anymore. So I paid the $9.95 and went back to Jiffy Lube for
reimburstment. The manager of this Jiffy Lube told me the coupon is
no longer a gift. The coupon expired on Feb 22, the same day as I
had my car washed. I asked for him to reimburst me a second time and
he said "its a gift and no longer valid". I called the customer
service line for Jiffy Lube in Texas. They said...oh you must be
from New York. And went on to say Jif fy Lubes are independently
owned and nothing can be done. The Corporate headquarters wont back
their name?? Im just happy that I didnt have a problem with
something going wrong with my car. I guess it would never be
corrected?? I wont use the for my car ever again if this is how they
treat their customers!!
[190]
Adrienne in Ferndale, WA
Promotions
Whoa, I certainly don't feel
like a victim, but was wondering why you don't
do the VIP cards anymore. I appreciated the savings - but have used
the last
of my card and apparently they aren't giving them out anymore. Why
is
that? I'll probably use a competitor in the future, as there is no
motivation for savings.
[189] Dennis in Raleigh, NC
Dip Stick
In visiting one of my local Jiffy
Lube's this morning (on the north side of Glenwood Avenue a few
blocks south of the Walmart), one of your so-called mechanics broke
off the top of my dipstick. No apology, no recognition that they did
it, nothing. (I guess the tops of dipsticks just break off all the
time by magic!). Not only did I not get an oil change, now I have to
spend time and expense fixing the problem. Thanks much. You just
lost another customer and anyone else who will listen to me.
[188]
Daphna Oil Plug
Jiffy lube did not
close the oil pan drain screw as a result we had an oil leak until
we figured out what was wrong and then tried to cover their asses by
stating that we had an engine leak.There is no engine leak ,it was
simply their neglegance.
[187] Gerard in Freeport,
NY Transmission
I
took my 1998 Dodge Grand Caravan for an oil and filter change. The
tech. took my van in and after a little while came out and told me
the transmission fluid needed to changed. I agreed, thinking he must
know what he is doing. After a short time my tranny started acting
strange so I took it to the dealer and he told me the guy changed
the fluid never replaced the seal and it had been leaking fluid.
Also the transmission fluid DID NOT need to be replaced for another
20,000 miles. I went back to them and they couldn't have cared less!
I won't go to another Jiffy Lube again and I recommend that to
everyone I talk to.
[186] Evan in Santa
Clara, CA Oil Plug & Cap
I have always been a trusting
person, within reason of course, But it seems that all of the
personnel at this company, I do not even want to meantion their name
has been a continous sore point with me. Being a patient person, of
course on the inverse, a sucker by the valueless workers at te above
company. I have tried more than 5. (five ), different locations f
the for mentioned company, thinking that an ab-normal number of
problems can't be a normal thing.
The first tIme I remember
having an "issue", with them, was after I had a company rebuild my
motor on my 1990 Buick Regal.I went to them to have my oil & filter
changed at the first 500 miles ater the re-build. I had departed
from a Jiffy Lube, in the city of Santa Clara, Ca.,of off Bowers
next to Hywy.101. I had an appointment with a lock smith in Palo
Alto, Ca., to fix a broken trunk lid lock. As I had driven north on
Hywy 101, I had noticed a quanity of smoke coming from MY car! As
soon as I had safely arrived at the lock smith, I immediately
opened the hood on my car, and found the oil filler cap, undamaged,
lodged in a place on top of the radiator. I then made sure the the
engine oil level was at the proper point,and continued my
appointment wth the lock smith.
The next time I had been
in the vacinity of that station, I went in and caimly told the store
manager what had happened, concerning the oil cap. Of course the
given response was that, we ALWAYS return the oil cap to its proper
place prior to a hood closure. I told them in this case that was not
true. There wasn't a return comment,in like. So, I went to another
company location, of those people.
I ask them to change the oil
and filter on the same auto at a location close to Whichester &
Bascom Ave. in Santa Clara, Ca. I had discovered, from an
independant mechanic, that the workers at Jiffy Lube had stripped
the threads on the oil pan,without telling me.
I guess I'm stubborn, or
just plain stupid, so I went to a third you know who place and told
them of my problem. Of course the said they understood, changed my
oil and filter. They also had added some new dents and
scratches on my autos body panels, as well! How nice. The oil leak
still had occurred. This place was in San Jose on Capitol
Expressway, north of Hostedder Ave.
Of course I had broght up
this subject to whom I told was their store manager, with an
unresponding comment. Needless to say, I am never going to
that group of callous, lying, thieves ever again. Buyer be aware,
golf reps. do anything to make a buck too!
[185] Charles
in VA: Oil Amount
I take all my viechles there for basic service. My 1988 f350 7.3
diesel takes 10 qt, I check my oil every couple days, and top it off
myself. To be consistant, I asked them to fill alittle jug I keep in
the back, I like to run the same oil. Well it turns out, the xtra
amount I asked for became the amount to put in my engine. On the
first realized occasion, I had 5 xtra quarts in my engine. I didnt
realize until a few days later as it became increasingly clearer
that something was wrong. I contacted the store manager after
draining it out, he apologised, said he would make the corrections.
So I bring my truck in for the next sch app, only to find that as
the sales mechanic was giving me his piece, he realized it said 15
qt instead of 10. I thought to myself, wow he found a problem and
fixed it. I couldnt of been happier, and went on about my day. I
soon noticed the truck ran differently, I chalked it up to the need
of a fuel filter, it was its time anyway. Changed it, it got worse.
I was mortified, but im a problem solver, so I went to work. After
all the reading, probing, and questions I decided to check my oil
level, sure enough, an extra 5 quarts. Im really not sure whats
wrong with it now, after I drained the excess, it ran alittle
better, but something is still wrong. This is my work truck, the way
in which I make my living. Im a single dad and am worried that I
will get the typical responce when any big company screws up, and
that would be sorry, theirs nothing I can do for you. Im going in
tomorrow, expecting to get crapped on, judging from how the first
time went. Ya know, it seems all the companies that arent owned by
actual owners you can see and talk too, are just out to, you finish.
Its a shame there isnt a real group of people looking out with power
to combat these types, if only we had the ability to crush them and
make them pay for their mistakes. These days its like beating a dead
horse. Preparing to go over the barrel.
[184] Dennis:
Transmission
I have a 2003 Subaru which my daughter drives and recently had
serviced for oil, lube & filter at Jiffy Lube. Now the transmission
has failed and will cost $3,400 to repair. The problem with the
transmission started just after Jiffy Lube serviced the vehicle. My
daughter said the service man told her he needed to drain some
transmission fluid from the car and she was to take it easy while
driving it. I have contacted the local Jiffy Lube about the
situation and waiting for a response. I will contact a lawyer if
need be. This type of actions by service companies cannot go on
without some accountability.
[183] David: Fuel Filter
On January 27th I visited Jiffy
lube and was told the specs called for a fuel filter change on my
2001 Ford focus. On driving away I smelled gas but assumed it was
from the filter change. On arrival home I saw gas literally pouring
from beneath the car. I chanced driving back and was told by a
employee who was obviously a border line retarted person that "we
put on the wrong filter." My car could have caught fire with bodily
injury to myself. I asked the manager how could an employee let a
customer drive away with gas pouring from the car!!! I was given
$5.00 off my oil change despite my demands fo a full refund due to
my near car damage and injury.
[182] Bob in Port
Orchard, WA: Oil Plug
Hi, I'm Bob in Port
Orchard and posted a blog to this website about Jiffy Lube stipping
my oil pan threads which the factory authorized mechanics for VW
verified were damaged by them - the car had always gone to VW with
this one exception. I've written countless letters to Alan Handy -
the Jiffy Lube manager for the Puyallup area Jiffy Lube where the
over-torquing and stripping of the plug occurred. The store manager
even was so stupid as to admit that they kept spare oversized plugs
on hand when they do this sort of damage! How many customers out
there are driving around with replacement plugs and don't even
realize the damage that has occurred??? After questioning him of
this practice and once he realized how dumb he was to admit that to
me - he'd not speak to me again and referred me to the francise
manager - no luck with him! I even went so far as to write the Texas
owner of Jiffy Lube and - you know what - if you don't sue them, you
won't get a dime! All the certified letters and phone calls go
unanswered and they wait to see if you'll sue or not. Now a stripped
oil pan isn't worth my time to sue despite the $440 replacement cost
- they know that. But know this Jiffy Lube - me and my buddies and
anyone reading this will NOT ever patronize Jiffy Lube EVER - for
what it's worth.......!!!
[181] Alec in Roanoke, VA:
Pricing
I asked for a regular oil change
today at Juffy Lube, 3559 Franklin Rd, Roanoke, Va 24014 and was
surprised at the bill of $53.94. Invoice # 1785 737804 BAY4.
When I questioned the clerk she
told me that was the regular price for cars of high milage.
Because of an immenent appointment, I didn't have time to argue with
the clerk. I told her I'd asked for a only regular oil change and I
would be sure to be very clear to ask for that if I were to have my
car serviced there again.
Reviewing my receipt, I see was
charged $49.99 for an 4X4 service and $4.25 for a PZL HI
MILE. The clerk's explanation of my bill was incorrect and I was
charged for services for which I had not asked. Up till now
I've chosen this location Jiffy Lube becuase of their professional
service. I hope this isn't a new sales technique new employees
are trained to use.
[180] Adam in Charlotte, NC:
Transmission
This is my story about my
wonderful time at Jiffy Lube...and how they ruined my 1990 Ford SHO
On 1-09-06 I went to Jiffy Lube at 6941 Lawyers rd. Charlotte NC. To
have my cars transmission serviced. When I arrived the two men took
a look at my car and refered me to a transmission specialist. The
gentleman's name working on my car was Jaysen Foreman I belive that
he is the GM. at the time that he began to pull me car out of the
garage the other gentelman (name unknown) answered the phone and
called to Jaysen to come take a call at which time Jaysen. Stepped
out of my car and said nothing to me he just walked over to the
phone and took the call. At this time I said to the other gentelman
" Is that it? can I go now?" He said yes and have a good day.
At this point I begin to drive to work down lawyers rd, it is
now approximatly 9am, I exited off of Lawerys Rd. and onto Hwy. 485
west while talking to my boss on the cell phone, approximatly 1/2 -
1 mile after getting on the hwy my speed reached about 55-60mph at
which time my hood flew up and smashed off of my windshield, tearing
all the wiring, lighting, hinges and panneling from the underside of
my hood, it also wrapped the hood over the roof of my car damaging
the sun roof, the roof itself, and it hit with enough impact to
break the interior lights out of my ceiling inside my car. And it
also completly ruined the hood.
At this time I was fortunite enough to be able to react quickly
and calmly enough to pull my car off the side of the road with out
endangering myself or other drivers. I was on crutches at this time
due to me being 1 1/2 months out of knee surgery. I got out of my
car survyed the damage got a rope out of my trunk and tied the hood
shut since it would not close on its on. I than drove back to the
Jiffy Lube where I had been at 10 min. prior to show them the damage
that had occured to my vehicle. The gentelman I spoke with was
Jaysen Foreman, when I showed him the damge to my car he said
nothing he just went and made a phone call and began to work on the
car he was working on again. about 10 min later Jaysen had still not
said anything to me and he was still working on this car and I
finally approached him to see what was going on, if someone was
going to help me or if I was going to need to fill out an accident
report or what. He said "Im busy right now working on this car by
myself but someone will be here soon." And in a very un-timely
fashion ( about 30 min. later) David ( unsure of what his title is)
showed up and looked at my car and had me fill out a Quality control
Accident report # 282938 involving store # 2193. After filling out
the form they told me that they would be in touch with me. About 3
days later they called me to come up and have pictures takin of my
car, so I had to get back in my unsafe broken car and drive it back
up to Jiffy Lube so that they could take pictures of it. 5 days
later they called me back and said that they had lost the pictures
and needed me to drive back up there to get more pictures takin. We
set several different times for me to go up there but is was always
very inconvenient for me so finally about 5 more days later David
came to my home to take the pictures, at which time I was not home
and he didnt even re tie my hood shut. After this I heard nothing
for 2 days and I finally called David to find out what was going on
he said that he couldnt get the pictures e-mailed threw to his boss
but he would call me the next day. the following day I still heard
nothing so I called and left a message 1/25/06. And the day after
that I still heard nothing so I called and left another message
1/26/06. Shortly after I left the message I recieved a call from
David at my work # and he procedded to tell me that after further
review of the pictures of my car Jiffy Lube and the distrect manager
decided that they were not at fault for the damage done to my 1990
Ford Taurus SHO 103,000 Miles because they felt that there was a
faulty hood latch because of rust which in the pictures that I took
you can clearly see that the only rust near the latch is surface
rust from paint scratching off over the times when the hood has been
opened and closed.
Today is 1/27/06 I have joined 5 different groups against Jiffy Lube
And reported my incident with the Better Buisness Bureau and I have
also contacted an attorney, if you have any other advice please let
me know.
[179] JP In Middletown, RI: Tires
Not long ago, I
had an oil change at my local Jiffy Lube in Middletown, Rhode
Island. While I was there, I had my Honda Civic’s tires rotated. Not
long after, I began to hear strange brakes noises, so I took the car
to my dealer this morning. The dealer’s mechanic found that the
wheel lugs had been so over-torqued that serious damage was done to
the rear brakes. I now face a $500+ bill for repairs caused by the
incompetence of a Jiffy Lube staff member.
I want to continue
to use Jiffy Lube, but I’ll wait to see what action, if any, your
company takes in my case. I have little confidence that anything
will be done to compensate for my loss. If nothing is done, you can
rest assured that, not only will I not use your service again, I
will spread the word among my friends and acquaintances.
[178] David:
Air Cleaner
my dad gave me a 1990 corvette with 76,000 miles. It had been well
maintained. Within one week of receiving the car, I thought it
would be a good idea to have the oil changed since it had sat in his
gararge for over three months without being started. So, I took it
to Jiffy Lube just as I had taken my Toyota Pick up and Toyota
Camery for years without any problems.
Within three weeks after having the oil changed at Jiffy lube,
the service engine light came on and the car began to stall when I
stopped at red lights. When I took the car into the dealer, they
told me that the air cleaner housing had been taken apart and had
not been reinstalled properly. My engine had been sucking in dirt
which fouled my intake system, spark plugs, oxegen sensor and
catalytic converters.
I continue to take my truck into Jiffy Lube, but will never take
my Corvette there ever again. The ONLY reason I never filed suit for
damages is because an old friend of mine was employed there at the
time and I didn't want to do anything to cast a dark cloud over his
head.
[177] Paul in Chicago, IL:
Qualifications
On Friday, January 13, 2006, I took my car into the Jiffy Lube
station located at 1049 West North Avenue, Chicago, IL 60622. I
authorized them to do a complete oil and filter change and also
replace the air filter and windshield wiper blades. As I watched my
car being serviced I noticed that the mechanic was taking a water
hose and spraying the front of the engine, I thought that odd but
also thought that he was a professional and knew what he was doing.
Later on that day, my car started acting up! By this I mean the
radio was going off and on and the lights were dimming, then it
finally just died in the middle of an intersection. I was able to
push the car to the corner and tried to figure out what had
happened. My first thought was the battery was dead, I had just put
a new battery in on December 9th so I called a friend, he and I took
the battery back to the store where it was purchased and they put it
on a tester and it read fully charged. We replaced the battery and
the car started and I was able to make it to my home three blocks
away.
The next morning, I drove the car approx, 10 miles and as I
returned home, I turned the car off and was not able to restart it;
I was only getting some clicking sounds from the engine, although
the headlights were very bright.
On Monday, January 16, 2006, I was able to start the car and I
took it to a certified mechanic to have them look at it to see what
the problem was. In their expert opinion, when the mechanic sprayed
water on the engine, he sprayed the alternator, causing a short,
this then affected the starter because the alternator was not able
to produce enough power to power the vehicle and made the starter
heat up and cause the car to die. When the starter cooled down then
the car started normally again.
The alternator was replaced at a cost of $265.00. Although it is
hard to prove at 100% certainty, in the mechanics expert opinion,
the probability is very high (95%) that the water sprayed on the
alternator and starter, caused this problem resulting in a new
alternator. I am asking to be reimbursed for the cost of the
alternator and labor, attached is the receipt for such work
performed.
On Monday, January 23, 2006 I spoke to Don Tanner of Jiffy Lube,
he said he was an adjuster and that he read my complaint and he said
that spraying the water on the engine was standard procatice, he
said that it was just like going through a puddle on the street for
the alternator. I said that when you go through a puddle you get a
splash, not a soaking and stream of water for minutes at a time
directly onto the alternator, he also said he spoke to the mechanic
and he stated that there was low output on the alternator, well I
might not know much about cars but I do know that when you short out
an alternator thenn you are going to hjave low output. He said Jiffy
Lube would not pay and that was final.
[176] Jim in Smokey Point, WA:
Attitude
I was on my way to
sending a nasty message to Jiffy Lube Corporate when I found your
web site.
After taking my
brand new Ford F250 into the Jiffy Lube in Smokey Point, Washington,
I found myself upset at and embarrassed for the people at this
location.
It all started when
I drove up and the whole crew of five were cussing like sailors and
playing grab ass in front of me. I can deal with that but when we
were at the computer and the leadman, dressed in sweats and flip
flops, said to another to get a spoon and you can eat my ass I was
embarrassed for them and the business owner.
Well the grab
assing continued during the service and I made sure to keep and eye
on this crew as I didn't have much confidence in them. I paid the
bill and went home to find oil and grease all over my steering
wheel, seats, and my center console. This is when I got really
pissed off.
I have never had
such poor service in any business in my entire 42 years.
Unfortunately for Jiffy Lube, I have a fleet account with over 1000
vehicles and will not be using them ever again in any of my stores.
As a businessman, I
could not believe how unprofessional this location was.
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