TIP: Select all options which you want to apply
to your situation.
Add Your Experience
to This Website.
This will show others that they are not alone.
Your experience may also help others to form a solution to the
problems at Jiffy Lube. This will also help us create a
critical mass which can create appropriate changes.
Alert Your Local Media.
Send a copy of your "Add Your Experience" e-mail to your local
media. Many media are seeking stories which affect a large
portion of their viewers and readers. Some have special
segments which focus on the type of problem you had.
Sometimes media have contacted
us about selected "Add Your Experience" which they want to include
in their program. We never reveal your identification.
However, we will contact you directly to give you the option of
contacting the media directly.
Contact Jiffy Lube.
directly to Jiffy Lube. If you also send a copy to us at
JiffyLubeProblems@att.net, we will consider adding your
experience to our website.
Jiffy Lube can be reached by phone at
Option 4: Contact
Jiffy Lube Franchisee
International, Inc. is a franchisor. Most stores are franchisees.
That means that the store you visited is likely to be an independent
company regulated by various state agencies. Therefore, if you have
a dispute, your best bet is to work directly with the franchise, not
Jiffy Lube International, Inc.
You should find two names at the top of your invoice: Jiffy Lube and
the name of the franchisee (e.g. ABC company).
Since most companies of this type are incorporated in their state,
you can look-up the franchisee’s name with your state’s Secretary of
Join Class Actions
Join a class action law suit.
law firm of Shores, WIlliamson, and Ohaebosim, LLC is investigating
gross misconduct against Jiffy Lube, Inc. In fact the firm will
file a class action petition against Jiffy Lube within the near
future. The suit will attack three general business practices that
has harmed consumers across the country. (1) The company pushes
"mechanics" to make sales that in turn causes the "mechanics" to
place undue pressure on consumers and often causes the "mechaincs"
to recommend services and products that are unnecessary. (2) Jiffy
Lube represents that the "mechanics" that it employs are certified,
yet in reality such individuals receive more training in sales
techniques than in mechanical areas, thereby causing extreme damage
to the vehicles of individuals. I am not prepared to disclose the
third aspect at this time. I will just state that the defendant is
committing a serious fraud.
Why am I here? Currently the firm
represents a consumer in Kansas. However, the more compelling
stories from accross the country that we see, the more we are
learning that Jiffy Lube has problems that are not isolated to a few
locations. If you would like to join this suit, or at least have
your story heard, please send an email to
Please include your first and last name, contact information, nature
of complaint against Jiffy Lube, whether or not you retained
receipts, date of last visit with Jiffy Lube, and what you would
like to see happen in a class action suit against Jiffy Lube. We
will send more detailed information about the process to those who
Lastly, we are extremely interested in
hearing from current or former employees who can shed some light on
the practices of Jiffy Lube. Your information will be held
confidential unless you state otherwise. Thank you.
Environmental Charge Class Action
 Richard in
The attached Complaint, which was filed in federal court in
Seattle, is one of a number of suits involving the so-called
"environmental surcharge" imposed by Jiffy Lube and most of its
franchisees. Unlike the suit against Jiffy Lube International,
settled in an Oklahoma state court for coupons (which settlement we
have opposed), we seek money from Jiffy Lube franchisees throughout
the country for the members of the Class who either paid the
We will forward a copy of the Complaint to interested Jiffy Lube
oil change customers who have paid this charge.
For more information, contact: Richard D. Greenfield [firstname.lastname@example.org]
OK Judge Set To
Approve Oil Surcharge Settlement
[Submitted by a visitor to the website]
December 2006. An Oklahoma judge is set to approve a
nationwide settlement of class action lawsuits by drivers who accuse
Jiffy Lube International Inc., a subsidiary of Shell Oil Co. of
adding surcharges to their oil-change bills over the past five
years, NewsOK.com reports.
The settlement, which would close at least nine pending class
action cases from California to New Jersey, will give customers a $5
discount on their next oil change, while the three law firms that
negotiated with Houston-based Jiffy Lube would split $2.75 million.
However, some attorneys are trying to kill the nationwide deal
describing at it as a sham that would shortchange millions of
customers and are now planning to ask a state district judge in
Tahlequah to reject the deal at a hearing Nov. 17.
According to the Company, the added charge in question is the
"environmental surcharge" that ranged from 80 cents to $1.25 added
to the price of an oil change at Jiffy Lube's 400 company- owned
stores from late 1999 until April.
Jiffy Lube refused to reveal how many customers paid the charge,
which the company stopped imposing after customer complaints and
several lawsuits and instead stated that the company performed about
30 million oil changes last year at Jiffy Lube shops, including
In accordance with the settlement, the company has mailed around
7.3 million coupons to customers of company-owned stores, who were
identified from a database, and promised not to charge a similar fee
Critics say the company called the fee an environmental surcharge
to fool customers into thinking it was a tax. But, according to
Scott R. Shepherd, a Pennsylvania attorney who sued the company "It
was just a straight rip-off for $1.25 every time someone came in.
They were hiding a price increase."
According to Mike Lawrence, a publicist hired by Jiffy Lube to
answer questions related to the lawsuits, the company began charging
the fee to recover the costs of environmental regulations designed
to prevent and clean up oil spills,
The lawyers who are attacking the settlement complain that
customers who went to one of the 1,800 stores run by franchisees
will get nothing. Marc A. Wites, a Florida lawyer, said it would
only cover eight million of the 34 million people who paid the
surcharge. He further adds that consumers would only get just a $5
coupon, which is less than what Jiffy Lube's advertised deals state.
Contact Local Organizations.
The following suggestions were e-mailed to us as their "Add Your
A. State. Since most companies of this type are incorporated in their state,
you can look-up the franchisee’s name with your state’s Secretary of
State. For California, follow these instructions:
2. Select California Business Portal
3. Select California Business Search
4. Type the name of the franchisee in the Corporations box.
5. Select the blue link with the company’s name
6. Select printer friendly to print a copy for your records.
7. This record contains the real address of the franchisee (not
the address of the store you visited), and the name of the owner.
8. If no record was found, type the company name in the LP/LLC.
This is another form of business organization called Limited
Partnership / Limited Liability Corporation (doesn’t really matter
for our purposes).
Now that you have the real address of the franchisee and the owner’s
name, you are empowered to write the owner a letter about your
dispute. Even if the owner delegates the dispute to someone on his
or her staff, you are still way ahead of the game because you have
established you are a smart consumer by writing the owner. For
serious disputes, don’t waste your time with the store manager.
B. State Agencies. Companies such as Jiffy Lube franchisees are regulated by
various government agencies. In California, the Bureau of Automotive
Repair (BAR) is one agency that regulates Jiffy Lube franchisees.
Follow these instructions:
2. Select Bureau of Automotive Repair
3. Select Verify a license
4. Type Jiffy Lube in the business name field.
5. Type the city of the Jiffy Lube you visited in the city
6. Type your state in the state field
7. Select the find button.
8. Select the blue link under the name.
9. Print this document
Note, previously, we mentioned that the franchisee name, not Jiffy
Lube, would be needed to search for records like we have done here.
But, as you just saw, we did not type the franchisee name in the BAR
web site. That is probably because the BAR figures that most
consumers would only know the Jiffy Lube name, not the name of the
As you’ll see, the name of the owner(s) can be found in the owners
section. Now return to the BAR main menu and select how to file a
complaint. Select Register comments / complaints with the DCA. You
might also want to select the link for mediation to learn how the
DCA can help mediate a dispute with an auto repair store.
The Bureau of Automobile Repair tip also
allows the consumer to find the real address of the company and the
name of the general manager or owner. This web site also has
information about filing a complaint against the franchisee.
If you live in a state other than California, using any search
engine, search for your state’s Secretary of State or consumer
Better Business Bureau.
Most Jiffy Lube franchisees are members of the Better
Business Bureau (BBB). The BBB keeps track of complaints filed
against companies such as Jiffy Lube franchises and can help resolve
a dispute your dispute. Follow these instructions:
2. Select the blue Business Link in the upper left corner of
3. Using the franchise name from your receipt, type that name
in the name field (again, this is not Jiffy Lube, but the name of
4. For quicker results, you might want to enter the state of
5. Change the page orientation to landscape and select the
print report option in the lower right corner of the screen.
Pay particular attention to the rating information and the
statistics about the number of complaints filed against the company.
The BBB tip allows the consumer to learn more about
the store’s complaint history. The
web site also allows the consumer to learn about the various dispute
resolution programs offered by the BBB– conciliation, mediation, and
Bottom Line. The consumer should establish that they are street-smart and that they know what
they are doing. Unless the dispute is very simple, it is a waste of
time to deal with the store manager (or assistant manager). They
have no authority to do much of anything.
Contact Your Credit Card Company
The following is a success story from
 Barrett in Mountain View, CA:
An update. I appealed the charge to American Express, expressing
my dissatisfaction, and how they mislead my daughter. They
investigated, and reduced the charge for our services from the
$150.00+ to the $33.00 for the basic oil change service. They had to
eat the rest. My advice to others is, use the leverage of your
credit card company to deal with these things.
Option 8. Picket Jiffy Lube Shops
Read the experience which was sent to this website:
 Active in Oregon Picketing
" ... I have just begun picketing the shop and carrying with me
print outs from this web site and another one:
I am also carrying a sign with the web site addresses on it and on
the back side it says: "Beware Jiffy Lube!!".
I am handing out copies of pages from the web site to anyone that
asks about my sign - often its customers that pull into the JF shop
to get service. Once I talk to them many leave without getting
service. I am legal: I stay on the sidewalk and do not restrict
people from going into and out of the JL parking lot. I do not say
anything to anyone unless they ask.
I intend to continue picketing during high traffic volume time
periods and to make this shop lose thousands of dollars of business
by making people aware of JL's irresponsible behavior. ..."
Use Magnuson-Moss Warranty Act
Read the comments from the experience
on this website:
 Scott in Hanover, PA Transmission
"...I suspect they keep no records as
required and have never settled any claim are in constant violation
of Federal Magnuson- Moss Consumer Warranty Protection act as a
matter of business practice.
I have also personally observed them attempting theft by deception,
claim perfectly functioning parts, brand new serpentine belts less
then three weeks old, new PVC valves, were defective because they
"rattled" and needed replacement. (Note: PVC valves rattle
because there is spring and a ball valve and this clacking noise
means the valve is working.
This Hanover Jiffy Lube appears to
be, in my opinion, just an ongoing criminal enterprise.
Magnuson-Moss Warranty--Federal Trade Commission Improvement Act, 15
U.S.C. 2301, et seq. ..."
Option 10. Don't Buy
Shell Oil Brands
 John Boycott Shell Oil Brands
Since the parent
company (SOPUS) doesn't care about its customers, you can do more
than just boycott Jiffy Lube & Shell. They also sell additional
products well known to most consumers. Pennzoil, Quaker State, The
Outlaw, Snap Products, Gumout, Slick 50, Blue Coral, Axius Products,
Black Magic, Fix-A-Flat, Westley's, Rain-X , & Medo Products. Many
of these products make claims that they can not substantiate. Slick
50 for example, was proven by the FTC to be a fraudulent product.
SOPUS still sells it through out the US with out any regard for the
Update: Shell Oil has
sold the above items. However, they still own Jiffy Lube.
Option 11. Go to Small
Experience 643 ...
Just returned from my appearance in
small claims court in Northern California on this matter. JL
didn't bother to show so I won my entire claim which included ten
hours of time paid at my work rate but as I expected, did not
include any inconvenience or pain and suffering bucks.
I suspect JL has a national policy
with respect to their corporate stores at least which does not
include defending small claims cases. This would be helpful for
your readers to know as they can pump up their claims as much as
possible and if JL does not appear, then the judge awards the full
amount after questioning what the items are.
Attention Journalists & Attorneys:
The identification of the sender and their e-mail address have been
removed from their unedited and unverified comments. If you wish to
contact any of them, then send us an
e-mail. We will forward it to the appropriate party. Then they
will have the option to respond directly with you.