[850]
David in San Leandro, CA Transmission Woes
On Saturday 10-27-07 at 12 noon I stopped by the Jiffy Lube in
San Leandro, ca to have my transmission serviced on my wife's 2000
Ford Windstar. I decided on the $109.00 dollar plan In which I was
told it cleans out the filter and fluid in the transmission. Fifty
minutes have now gone by ….as I am watching the Tech he is trying
different wrenches because he can't seem to get one to fit
correctly, he then try's to use a crescent wrench and then
vise-grips none seem to loosen the nut on the radiator (Come to find
out the Castro Valley Tech who was servicing my van informed me that
if they took this nut off it would have destroyed the radiator. He
said the nut has a washer over it which is meant to stay on and the
nut is to NOT to be removed) The San Leandro Manager says he can't
do the job because he doesn't have the right tools. I asked him to
drive the van forward and where is another Jiffy Lube he says,
"Castro Valley" He then proceeded to tell me the directions.It's now
1:00pm and I am on my way to Jiffy Lube in Castro Valley. I arrive
at the Castro Valley store around 1:30pm and ask for the same
service and to let them know I recently stopped by the San Leandro
store in which they didn't have the proper tools to do the
Transmission service. The Tech quickly notified the Manager at the
Castro Valley store and she recommended the Tech to use the other
machine which was blue and black in color and NOT the "T- Tech"
machine which San Leandro tried to use. The tech started the
procedure and the machine beeped loudly and constant….a second Tech
came by hit a button and started the van….the original Tech came
over with a yell in his voice to the other Tech that he shouldn't
have started the van and the second Tech disagreed with him but the
original Tech was shaking his head. The Tech completed the service
and I paid for it. I left the Castro Valley store on my way to stop
by BestBuy in Emeryville for a possible purchase of goods. I left
BestBuy and drove towards 880 south bound to HagenBerger Blvd to
stop by a local car audio store where I noticed they were closed so
I proceeded home. I arrived home and started walking behind the van
towards our mail boxes to check the mail. I see this drip drip in a
consent of 1 inch apart….I thought to myself, "Is this leaking out
of the van?" Sure enough a puddle is leaking under the van I quickly
called the Manager at Jiffy Lube in Castro Valley and she asked for
me to bring the van back soon. I arrived at the store around 20
minutes later and she said park it inside the shop. The leak was
enormous and coming from the rear end of the Transmission a Tech
said.The Manager was surprised to see this problem and informed me
that the black and blue machine was meant to prevent this from
happening. I'm guessing this is common due to the pressure being
used through the machine. The manager tried along with the customer
service to get me a rental car from Enterprise but was unsuccessful
in which I was told by the Castro Valley Manager to find my own
rental car and Jiffy Lube would reimburse me. I was told that
insurance and gas was not reimbursed which was fine by me and I
understood that. I was never told about pricing of what rental car
should be purchased so I rented a vehicle that would be comparable
to the Windstar van for all the kids my wife has to pick up daily
along with my 9 month baby. I had a friend pick me up and we went to
the Oakland airport to get a rental car. I rented a Chevy Eqinox at
76.00 dollars per day. I called the Manager at the Castro Valley
store at 4:00pm on 10-29-07 to let her know I have this vehicle and
the rate its costing per day. She was very surprised and now
informed me that Jiffy Lube may not reimburse me for that much on
the rental car. She called me back after speaking with her regional
Manager and they said that’s too much per day and that Enterprise is
cheaper. Its now 5pm and Enterprise is no closed along with AAMCO.
The Manager said she will call me tomorrow 10-30-07 and let me know
whats going on with both the rental car situation and our van
because she has a meeting with her Manager about this issue. She
also stated that she hasn't accepted responsibility yet for my
vehicles problem which they caused on Saturday.Issue is still
pending....I sure hope this gets resolved ASAP and without any more
loss of my time and money.
[849] Victim in Wichita, KS Classic Bait & Switch
[848] Aron in Burnsville, MN Encourages Bad Behavior
I just got back from an oil change at your Jiffy Lube #108 550
County Road 42 W Burnsville MN 55337 location and I am extremely
unhappy with every party of my experience. I usually do not take
my car to Jiffy Lube (even though it's within walking distance
from my work) because they always seem to sell me on services and
products that I do not need. I thought I would give them another
try today and boy what a mistake that was. When I pulled in the
female employee asked me what type of oil I wanted. I told her
whatever the factory recommends. I then told her that I
only wanted an oil change today and nothing more. I told
her I would be back in a few hours to pick up my Jeep. I guess
another employee tried to call my cell phone to tell me all of the
things that needed to be done but I did not get the call. When I
went back to pick up my Jeep it was sitting in the garage without
oil in it. The guy tried to sell me on a coolant flush and a
couple of other things but I told him no. He then asked me what
type of oil I wanted. I was annoyed that my Jeep was not ready
(they had it for 2 hours) and I told him to put in what is
recommended for the Jeep. I had to pick up my kids and now I was
going to be late. When the other employee rang up my ticket the
total came to $52.85. I asked if that was the price for a normal
oil change and they said, "no, but you got the upgraded oil" They
told me that is what is recommended for my Jeep. I was angry and
both employees knew it. They shoved the invoice in my face to
sign so I did. One of the guys then said, "It's 5000 mile oil so
you won't need to take it in for a long time". When I was driving
home I noticed that the sticker they put on my car and the invoice
both said that I would need service in 3000 miles. What kind of
place are you running? How do you stay in business? Are you
proud of what you do and stand for as a company? This is not an
isolated incident so that leads me to believe that this type of
behavior is encouraged. My ticket # is 8325613. I am only giving
that to you so you know I am not a liar. I do not want anything
for free because I will NEVER go to a Jiffy Lube again. It's sad
to see a business that has such low morals and shady business
practices survive for so long in Burnsville.
[847]
Jtemi in Franklin, MA Unneeded Wiper Blades
I have a company van, which we service our fleet with Jiffy Lube
or companies that take fleet cards, which are numorous. Yesterday
10/27/7, I went to Jiffy Lube #1313, to get an oil change on van.
The day before, I purchased two new Michelin wipers from Wal-Mart,
which I have receipts for, I put new wipers on van in a.m., before
going to Jiffy Lube. The tech told me, I needed new wiper blades,
I advised him that I just put new ones on about 1 hour ago, he
just shrugged his shoulders and walked away from me. I think this
guy was some kind of boss (Don?) the way he was telling employees
what to do. I don't think this practice is fair, I guess it comes
down to corporate bottom lines.
Just would like to say, #1313 (Jiffy Lube) lost my business and
I'm going to pass this email off to our fleet manager, we have
over 100 vans in fleet.
[846] Billy in Pineville, NC Unneeded Products @ 3,000
Miles
My wife took her car to the local Jiffy Lube here in Pineville,
NC. All she wanted was an oil change. When they were finished,
they proceeded to tell her the air filter was filthy and should be
changed and also produced a list of other items she should have
done now, or as soon as possible. These suggestions included:
radiator flush and fill, transmission flush and fill with new
filter, and a fuel filter.
My wife called me on the cell phone and asked me if we should go
ahead and get it all done. NO WAY! I said, just come home. This
all happened in June of 2006. The car was brand new, with only
3000 miles. It was in for it's very first oil change. She got
home, I checked the air filter, not even so much as dust on it as
I knew it would be.
We haven't been back, and after seeing the undercover story they
did in California, I know now this was no isolated incident.
[845]
Jessica Henderson, NV Unnecessary Test
I got a regular oil change yesterday, October 25, 2007 at the
Stephanie St. location in Henerson, NV. While I was checking out,
Nick, the assistant manager, told me that I had a "small" oil leak.
I found this to be very strange, considering my car is an 06 Ford
Fusion. (under 2 years old). So I take it to my dealership (where I
bought the car) only to be told a few hours later, that there is NO
oil leak. I ended up dishing out an additional $100.00 for a
diognostics test that didn't need to be done in the first place. Of
course when I call Nick, he tells me that is strange... why would he
tell me there is a leak if there is NOT one. I will be calling his
GM on Monday and corporate today.
[844]
Sadiq in Shrewsberry, MA Sunglasses Gone
1) I went to jiffy lube on rte 9 in shrewsbury for an oil
change.......My sunglasses GONE......When I asked them they denied
the fact that they were their.....
2) I went in on a differential service in one on rte 3A billerica....they
did not put a friction modifier in it. My Jeep started making
grinding noise while backing up finally took it to a dealer spend
$150.00 to just add a friction modifier noise gone that instance.
Went back to Jiffy and Mr Jiffy says that they use some spacial oil
which has the modifier in it.....
[843] Art
in Chino Hills, CA Can't Be Trusted
I like Jiffy Lube. It's convenient. I've been going to the one in
Chino Hills CA since it opened. I did have one bad experience a
while back but I let it go.
Today (Oct 25 2007) was different. I just got a Saleen Mustang and
took it in for it's first oil change. Saleen puts grease fittings
on the sway bar. All other areas are sealed according to your
personnel. I told three people including the manager to be sure to
grease the sway bar fittings as it could be a warranty issue. I was
assured even by the guy who was underneath the car that he had done
it. I then questioned them further on sway bar configuration and
the first guy whom I had ask to make sure this was accomplished
double checked with the underside tech and found out that it was not
only not done but the guy had lied about it.
I told the manager and she was apologetic. The tech who greeted me
when I arrived got right on it once he found out that it had not
been performed.
I saw the 2 separate newscasts on TV that were very critical of you
company. The other bad experience I had was over flushing of my
transmission. I chose not to have it done, just the oil changed, as
the reporter said he paid for it and the machine was never hooked up
to the vehicle. The girl charged me for it and when I told her I
didn't order it she argued with me and to dispell that I told her
OK, put it on my bill.
I want to continue to use your company but I don't know you can be
trusted to do what you are paid to do.
[842] Bill What A RIp
Off
Wow! What a rip off group. I really felt I have been taken but
never more. Screw me once that is their fault. Screw me twice,
that's my fault. Too many places to go, so who needs Jiffy Lub!
Funny part is I was warned, "Stay away from Jiffy Lub." I guess it
was my fault after all, I went regardless of advise, that makes me
the dummy. But not again. Never more!
[841] Charles in Gastonia, NC Oil Filter Not Changed
I recently had my wife's 2002 Saturn VUE AWD oil changed at the
Union Road location of Jiffy Lube (#3150) on 10/13/07. The service
was great, however, the oil change was AWFUL. The oil canister oil
filter was NOT changed and the seal inside was broken---proof it was
not changed. I am writing to let you know that I'm not happy with
the poor service and would like a full refund...especially since the
car went to another oil change place(not Jiffy Lube)and thwe broken
seal, which resulted in the entire crankcase being drained along
with the extra 4 quarts I had added to keep from destroying the
engine after I found out the oil had drained out(and I was forced to
add oil on the side of Highway 74 West).
[840]
Eileen in Branford, CT Overfilled Oil
This happened years ago- maybe 10 years? I brought my car there
for an oil change. This was in Branford, Ct. I had never been
there before, but my husband brought his company car there because
they had some sort of account with them. The next day I noticed
oil leaking under my car. When I checked the oil level, I noticed
oil all over the engine, and the oil from the dipstick was dark
brown and dirty. (I didn't know much, but I knew enough to know
that clean oil should be lighter) For reasons I still can't
remember, I took it to my regular mechanic. Between the 2 of us we
figured out that instead of changing the oil they just added oil
to the previous oil, and in doing so overfilled it so it leaked
out all over the engine. I had to pay my mechanic to clean off the
whole engine and re do the oil change. Why didn't I go right back
to Jiffy Lube and demand they fix what they did? I can only guess
I was young and wimpy and was afraid to confront them. If it
happened today, I'd be in their face in a flash. I did write an
complaint letter and send it to them. I never heard anything. I am
sure they just threw it away. This shows you that they were doing
this dishonest stuff way back then also!
[839] John Overfilled Oil
I took my Nissan Maxima into a JL on a Sat. afternoon.... by Sat.
evening my car had quit in the middle road while I was driving.
The car would not turn over and had to be towed. When I got it to
the dealer they said that the car had been over filled with oil
and stopped work on the car. JL then towed the car to "their
mechanic" who then drained the oil and could not get the car to
start. The car was then taken to the dealer to get and ECM put on
the car... JL has had control of my car for over 7 days now.... no
repair and I am still with out a car. What can I ask
for in compensation for being without a car for 9 days....
[838] Bill in
Baltimore, MD Broke Switch
The Jiffy Lube at Reisterstown Road and Slade Ave in Baltimore MD
serviced my 2001 Buick Le Sabre.
They broke the headlight switch. Then they denied breaking it,
even though they admitteed "testing" the switch. The franchise
owner said that because the car was almost st seven years old, the
switch is subject to wear and tear and therefore they are not
responsible. And now I am out $253.00 to have the switch
replaced with no recourse ftom Jiffy Lube.
Update: 4 April 2008: I
took the advice suggested in one of the postings and filed in
small claims court. I won the case and JL was forced to reimburse
me. It took a few months for the court date and then they finally
sent me a check a the full 30 days after the court award.
Needless to emphasize that I will relate my experience with many
friends and relatives. If they had acted promptly and honorably it
would have had a different result.
[837] George
Unneeded Labor Charge
I GOT AN OIL CHANGE LAST WEEK. GRANTED I REQUESTED SYNTHETIC OIL,
WHICH I KNEW WOULD BE MORE. BUT IF THE PRICE OF 6 QTS IS ALREADY IN
THE 39.95 SIGNATURE SERVICE, WHY IS IT NOT DEDUCTED ? WELL, THEY
CHARGED ME 83.00 AFTER THEY TACKED ON ANOTHER 17.99 IN LABOR PLUS
31.00 FOR SYNTHETIC. I CALLED THE MNGR FOR AN EXPLANATION AND HE
BABBLED ON ABOUT THIS AND THAT AND I DID NOT GET THE RESPONSE I
NEEDED. NEEDLESS TO SAY, THEY WILL NEVER SEE ME AGAIN
[836] Victim
Worthless Coupons
After hearing radio advertisements for the Pennzoil promotion, one
free oil change with one paid, I took 2 cars in for an oil change
and submitted all paperwork. At no time was I advised that the
coupons I would receive in the mail would expire soon. I now have
2 worthless coupons for free oil changes from Jiffylube and they
are not responding to my complaint.
[835]
Laurie in Arlington, WA Engine Seized
I've been trying to get ahold of
someone that can help me. Three years ago I went to the location
in Arlington Wa., they over filled and my engine seized, I went
back with my Lawyer and a copy of 3 different estimates showing
what exactly was the matter with my car, the manager at the time
said he'd take care of it so I put a stop payment on my check and
thought everything was over. I didn't ask for money I didn't try
and get them to help pay the now $1000 to fix my car-even though I
very well could have, I just told them I didn't feel like I should
have to pay the $100 something that had ruined my car and he
agreed, moral of the story is now I'm getting calls from
collection agency on my bounced check, I've been trying to get
ahold of corporate again and again and no answers no one returns
my calls and I"m about ready to take to court again since no one
has the courtesy to contact me back! I'd really appreciate someone
to do something SOON or I will continue the legal part that was
started three years ago...
[834]
Tim in Conyers, GA Wrong Paperwork
I am writing you this e-mail
after leaving a message at the number on the back of my receipt. at
noon today (19 Oct) and not receiving a return phone call. Let me
start by saying that I am a small
business owner just east of Atlanta Georgia, and I have used Jiffy
Lube for a number of years with no problem at all. That all changed
today when I made the mistake of going to your location # 477 in
Conyers Georgia off of highway 138. I did not realize anything until
I went to pay for my service. When I was checking out the female
attendant asked me for my name and I told her that I wanted the
receipt in my companies name, which is Kelly Green Pest Solutions.
She did not say anything and when I looked at my receipt it
reflected Kelly Green 1234 Conyers GA. I then noticed that my
receipt reflected that I have 84,926 miles on my vehicle. When in
reality I have just over 16,000 miles, this may not seem like much
but it means a lot to someone like me that works in a service based
industry. When I brought this to the attention of the manager he
asked for my credit card to redo the transaction and never offered
even an apology. What made me mad was when I went to my truck and
there was no sticker in the window telling me when to get my next
oil change. The technician did put one in that reflected I needed an
oil change in 1000 miles. In addition my windows were not touched
nor was my floor vacuumed. Again the manager looked at me like I was
crazy. I do not mind paying $ 44.21 for an oil change, which seems
high for the most basic oil change but when I do not get even get
what I call ok service than I am forced to air my dis-satisfaction.
[833] Donald in Bel Air, MD Charge What Ever He Felt Like
I have been using Jiffy Lube for many years, but the experience I
had yesterday set me against your company. I went to the Jiffy Lube
in BelAir Maryland with my Camper as I have many times and was told
that they could no longer do campers there due to lift changes. At
this time was told that Edgewood could do it. I asked if the
Aberdeen store could do it, that it was closer to home. The tenant
called the Aberdeen store and was advised that they could. Arriving
at the store was told to pull to a specific lane, exit the vehicle
and wait in the waiting room. On completion of the oil change was
told that the charge was 74.74. I asked why they were twice the
price of all other Jiffy Lube's and was advised that was the charge.
At no time was I told the price of the change or was any signs as to
the price. I asked to speak to the manager and he advised that I
needed to talk to the owner, Jeffery D. LaCroix of store #641. When
I called back to talk to Mr. LaCroix and asked if he had made a
mistake in the coding and he said that he had not and that was the
price for a camper. In trying to explain that all other Jiffy Lube's
never charged over 44.00$ and he said that they did not like to do
Campers and he could charge what ever he felt like charging. Then he
said that I should have asked the price and I explained that I have
never been charged that much at any Jiffy Lube across the US, he
then said thank you and hung the phone up. Not only is compensation
due me but so is an apology. If I get no results I will continue
through Maryland agencies, Good Sam Campers and AARP.
[832]
Derek in Mechanicsville, VA Transmission Woes
Jiffy Lube #1146
7002 Mechanicsville Turnpike
Mechanicsville, VA 23111
(804)730-0999 District Manager Brian
I created a timeline [omitted here because of lack of space] to
show you the amount of time I have spent working on getting my car
fixed and the amount of time that I have been without a car. They
are still reviewing the video of the service. Please keep in mind
that the dealership states “When the technician looked at the
vehicle he pulled the transmission fluid and there wasn’t any fluid
on the dip stick. He went to check the transmission fluid and there
wasn’t any fluid in the pan and less than half a quart in the
transmission. The technician then checked the differential fluid
and there was not quite one quart of fluid in the differential and
it was burnt, black and had a very strong burnt smell. The plug to
the transmission was covered in metal flakes from the transmission.”
I spoke with the technicians at the Toyota dealership and they
said there were no leaks and the cap was on the transmission.
If Jiffy Lube drained and filled the transmission fluid
correctly? Where would the fluid go in 6 days? There was no fluid
in my drive way and I only drove the car 3 days of the 6 days after
the “Auto Transmission Drain Fill Service”. I took the car in for a
simple oil change and they told me that I needed this “Auto
Transmission Drain Fill Service”. Common sense tells me that having
this service done caused the damage to the transmission. The
service either was not done correctly or the transmission was only
drained and not completely refilled causing the transmission to be
destroyed. I have done some research and have found similar stories
on the internet and complaints to the BBB.
[831]
Employee in VT Extremely Dishonest Corp.
As a former employee of jiffy lube i have seen a lot of horrible
things happen to peoples vehicles as a result of jiffy lube. not
only is the management completely inexperienced along with the
technicians, but jiffy lube is a extremely dishonest corporation,
they feed off of you the consumer by tricking you into buying there
services. you cant sit there and blame the tech. reason being they
are being threatened there jobs and bonuses if the do not follow
these sales criteria. Almost all of the stories i read on this web
site i witnessed over and over, im not saying that i was the perfect
employee but i did my best to preform these so called manufacturer
recommendations to the best of my knowledge. i serviced vehicles a
jiffy lube in 2 different locations in Vermont for 9 month and in
those 9 month i was never trained properly and never certified in
any category, and i was not the only one. over all i learned a lot
of valuable trades working at jiffy lube but i also learned that
they are a bunch of heart less corporate slime balls and they dont
care if your vehicle is damaged you are replaceable to them, like my
manager told me you are just another three eighth ratchet Brennan
you are replaceable.
[830] Duke
in Tucson, AZ What Else Not Done?
Had my oil changed at Store #2447 this morning, and noticed a major
decline: The 'next change due' sticker was not put on - it was
never taken off the printer - nor was the windshield washer fluid
checked, nor the windows cleaned - all of which have been done
regularly in the eight years I've been using the same shop. These
were only items that I'd noticed - it makes me wonder what else
hasn't been done.
[829] Jenifer
in Miami, FL Coupon Expired
I received my oil change coupon in time but was told by the
representative at Jiffy Lube 391 8787 Biscayne Blvd. Miami, FL
33138 that I could use my coupon when I next needed an oil change.
I drive my car infrequently and have not needed an oil change
until now 10/2007. But the coupon expired Sept. 30, 2007. I had no
reason to look at the coupon any sooner as I did not need an oil
change until now. I was under the impression that the coupon was
for my "next" oil change, not for an oil change in a certain time
frame. Please let me know what I need to do.
[828]
Tommy in Fredericksburg, VA 4 x 2 = 4 x 4
I visited the Jiffy Lube in Fredericksburg VA, for an oil change. I
have a Nissan Frontier 4x2 that sets high like a 4x4. I noticed on
my receipt that the cost was quite a bit more than what I was told,
so I looked at the receipt and seen that I was charged extra for the
truck being a 4x4 because they had to check the tranfer case etc.
When I asked for the manager, he came and laughed and said you did
not know you had a 4 wheel drive? I told him I had a two wheel
drive and he said that was impossible that they checked the gear box
and transfer case. I continued to argue and he went out, crawled
under my truck and when he crawled out, he did not say a word, just
gave my money back. No apology, no explanation......I am afraid
now that I did not even get my oil changed or filter changed.
[827]
Corey In Waynesboro, PA Broken Skid Plate
My wife took my 2000 Toyota Tacoma to Jiffy Lube store #1483 in
Waynesboro Pennsylvania for an oil change on Saturday October 13
2007. When she returned, I had a removed and broken skid plate.
I usually change my own oil and NEVER have to take the skid plate
off because it is NOT NECESSARY as it is approximately 1 foot away
from the oil pan. I've also taken it to another Jiffy Lube in a
neighboring town and they have never removed the skid plate, as
well as my local garage tech. It is being repaired by my local
garage tech. and they just laugh at the thought of removing it.
Contacting this store to remedy the problem proved futile as the
manager would not admit fault, stating it is "NECESSARY" to
remove, and my rusted bolts were the cause! However as I stated
above, it IS NOT "NECESSARY" and was NOT AUTHORIZED to be removed!
Even if it were necessary and authorized.....the FACT
remains....they broke it and flat out refuse to pay to repair it!
The reason the bolts are rusted is because it has NEVER been
removed. "APPARENTLY," the Jiffy Lube manager blasts! But then
begins his next sentence with "but it's necessary!" How can it be
"necessary" when all previous oil changes were made without
problems from NOT removing it? Regardless.....It was broken on
your watch!
Attempts to file a case with corporate go unanswered! So much
for your "Pledge of Satisfaction!" Trust me.....Word of mouth
travels FAST! Disgusted:
[826] Bob
in Somerset, NJ Coupon Run Around
I was told they (Jiffy Lube) were running a
2 for 1 special. Pay for your oil change and get the next one
free. After the work was done and I paid, I was expecting a coupon
for my next oil change. What I got was a form telling me to fill it
out, mail it and then wait for my coupon in the mail. That was in
May 2007. Its now October 2007. When I called all I got was a run
around. Jiffy Lube on Route 27 in Somerset, NJ
Link to similar comments on other
websites
Attention Journalists & Attorneys:
The identification of the sender and their e-mail address have been
removed from their unedited and unverified comments. If you wish to
contact any of them, then send us an
e-mail. We will forward it to the appropriate party. Then they
will have the option to respond directly with you.
