HELP US form a
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Personal Experiences of others. Show others that they are not alone.
remedies suggested by others are appropriate for your situation. People like yourself have offered various
Check-out our newest addition --
Option 11. Go
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may get a default judgment...
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Tell your legislators about Shell Oil.
If they neglect well documented
problems here at Jiffy Lube, then how can they be trusted to do
the right thing when they want to explore, transport and
refine energy. Shell may pay more attention
if the stakes are higher...
 Tom in
Jacksonville, IL Sue Us!...
Within two miles after a Jiffy
Lube (#2677) tire rotation the left front wheel fell off vehicle.
(Found all lug nuts scattered along curbside.) Car safely skidded
to a stop and we had vehicle towed to Jiffy Lube. Mike, Jiffy Lube
mgr., apologizes and confirms responsibility for damage after
speaking to the owner, Jack. Weeks later when final repairs were
completed by approved body shop owner/Jack now refuses to pay
final $68 to the body shop. His final words are “sue us, I’ve
already paid enough”.
Our daughter could have been
killed and this**SOB/owner (Jack) today shoots his mouth off to
her mother when simply trying to help the body shop collect. This
all over a small pittance compared to the possible $$ exposure had
a catastrophic accident occurred. As our other daughter
coincidently happens to be an attorney we are in good shape.
 Edward $30/Quart
I had been taking my tow trucks to
Jiffy Lube for years. Suddenly, the price was doubled for an oil
change from about $30 to $60. I was told that their regular change
included 6 quarts of oil but since my truck used 7 quarts, they had
to consider it as a commercial truck and that was why there was an
added price. I paid the price (which came to $30 for a quart of oil)
and left. I wrote to Jiffy Lube and they told me the policy was
correct and that I was charged the correct price. Now I take my tow
truck, pickup truck, and both of my personal cars to the local
Chevrolet dealer who does them for less than $30 per vehicle – a
Then one day, a nearby Jiffy Lube
called me to remove a Range Rover that an unlicensed employee had
driven into the lube pit. I got a good price for my work, Jiffy Lube
got to pay for a totaled vehicle. What goes around, comes around!
 Blake in
Mill Creek, WA Fraud
I had my fuel filter
"changed" at Jiffy Lube #2598 in Mill Creek Wa. It had never been
changed before and I'd had other Jiffy Lube techs tell me that the
didn't change them if they were in the fuel tank. Well they claimed
to have changed it without moving the tank an inch (even though they
said they took the tank out). I verified this by looking at the
screws that you have to remove (per the manual) on the fuel filler
neck. Those screws have never been touched and that doesn't include
that fact that the bolts holding the bands that hold the fuel tank
have never been touched either. It must have been some sort of
special tool that only Jiffy Lube has and knows about that they used
to change the filter. They did manage to spill a little gas on the
top of my tank to give the impression that it has been changed
though, I'd give them an A+ for fraud.
Jennifer in Everett, WA Forgot To Replace Oil
I went into Jiffy Lube [store
number #2598 in Mill Creek] to
get my transmission fluid changed, and agreed to get my oil changed
as well on our 1997 Chevy Blazer. Not only did I have to wait 2
hours for the service but once I left the station my nightmare
began. I pulled out of the shop and did not make it more than half
a block and the car DIED in the middle of a busy road. I was at the
intersection to make a right hand turn and stranded. I can't even
begin to explain the emotional distress of being almost 6 months
pregnant, alone and dealing with extremely angry drivers wanting
to make a turn at the intersection. After calling the tow truck,
getting help from several family members and others we finally got
the car out of the road, however the car would still not start!
After several hours of messing with the car and even buying a new
battery, we started checking other things. THERE WAS NO OIL in my
car. I was left with a useless motor. After towing the car to the
mechanic it took less than 10 minutes for them to verify that it was
FROZEN because of lack of OIL! The Jiffy Lube manager was really
nice and helpful, but his company is not backing him up. We were
able to get them to agree to replace the motor, however they are
getting the replacement from a JUNK YARD. Our engine has never had
problems in the past year and 1/2, and obviously it was really clean
inside if it didn't even have enough sludge to make it an entire
block, and now we are getting a motor that could be garbage. This
all happened on Wednesday, it's now Saturday and even after requests
we still have no rental car, and have yet to be refunded for the Oil
change. And we still have another week before they expect our car
to be done. There are lots of other issues I haven't even mentioned
with missing work and everything else and I am just appauled by the
Jiffy Lube Corporation.
UPDATE 15 Oct 07: We
got the motor changed however there were 2 oil leaks, and neither
Jiffy Lube or their Mechanic will fix them. Also the motor was not
installed well and vibrates excessively and again no one will fix
it. We were supposed to get a 6 month warranty on the engine,
obviously that's a lie just as much as the fact that they said this
motor would be "the same, or better" than the exsisting motor. When
I asked for a refund the manager at the Jiffy Lube offered me a free
oil change instead. I won't go back even if it is free!
 Bill in NJ
Several months ago I purchased a Signature
Service oil change at Jiffy Lube #406 in New Jersey. I paid an
additional three dollars and entered the Pennzoil "Buy One Get One
Free" oil change promotion. I sent my coupon to Pennzoil within the
alloted time. I have not yet received the free oil change
certificate and the promotion expires on September 30th. The local
manager said there is nothing he can do about it and his District
Manager will not honor certificates received after the 30th. Even
though I am a frequent customer his best response was a shrug of the
shoulders and a half-hearted 'Sorry about that'. So, you have my
money and you welshed on your commitment. Well, 'Sorry about that',
but I will take my business elsewhere and let all my contacts know
I am in no way defending jiffy lube
or its employees but I can offer some information to the public that
may help. 1 all cars need service weather or not you take it to
jiffy lube or the dealer your not going to get a super hero working
on your car. 2 are the dealers not aggressive for the work as well?
Most of the time at 2 times the cost, 3 lube centers and quick tune
facilities can offer the same service at half the time and price as
and dealer or private shop with tech’s that are just as well trained
if not better in some circumstances . 4 I see complaints about
pricing , I can go to Lowe’s and buy a electrical socket for 1.50
but if I call a electrician to come install it its $150 . 5 I see
people talking about jiffy tech’s trying to meet there numbers, well
, go work for any company in America that serves the public,
everyone has to meet their numbers , Mcdonalds wants speed in the
drive through , Sears wants you to sell credit cards , circuit city
wants to sell service packages when their already covered by man.
Warranty , the point of all this is that the corporate money machine
know as America is not fair but its our job as consumers to pick
someone that we trust and stick with them.
Christine in Chicago, IL Bait & Switch
(28 Sep 2007) I visited the Jiffy Lube at 5738 W. Irving Park.
When I went to pay for my oil change I presented a $10.00 off
coupon. The coupon states that the regular price for a Signature
Service Oil Change would be $31.99 and then the coupon would take
$10.00 off. When my oil change was completed, the Jiffy Lube
attendant gave me a total owed of $37.68. I replied that I
thought the price of the oil change was $31.99 less the $10. He
said "Oh, no. It was $43.99 because we used an upgraded oil." I
told him I never gave him approval to use any upgraded oil. His
response was that because in June of 2006 when my car had been
serviced at this location, we used an upgraded oil. I said, "That
was a 1 1/2 years ago. What gave you the right to make that
decision for me? " He then became rude and said that he would
then drain the oil and replace it so I could get the $31.99 oil
change. At this point I felt quite uncomfortable allowing this
attendant (I cannot call him a gentleman) to touch my vehicle. I
paid the bill and got out of that place remarking that I would not
return again. Jiffy Lube is basically pulling a "bait & switch"
on their customers and should be reported to the Better Business
From now on, I
will visit my Toyota dealership where I know I can trust the
serviceman working on my vehicle and will receive the customer
service that I deserve.
Dan in Canon City, CO Unfulfilled Services
I used your promotion the BOGO with signature
service at my local Jiffy Lube. I paid full price and expected
full service. I did not receive the service I paid for. Your
contract states I will receive service that I pay for, I did
not. I will not ever.. go back to any of your service stations
and will tell everyone my experience. These times of high gas
prices you would think you would focus on customer service...I
 Victim in Port Jefferson, NY Lying & Cheating
I bought a used beautiful 2003 Honda Civic on
8/22/07, I brought it for an oil change on 8/24/07, on 9/25, The car
needs a new engine, no oil. The manager and District manager said
because it is the drivers responsibility to check the oil when you
get gas , this is not their fault. I need a new engine $5K. I am not
suing because, the last time I sued Jiffy lube, they broke the key
in the ignition and couldn't pull the car out of the bay and then in
court was able to convince the arbitrator the key was broken in the
ignition when I pull it into the bay. After that experience in small
claims court where they lie and cheat and get away with it, why
bother. I should have realized it wasn't just the Jiffy Lube in
Rocky Point, NY that sucked, the one in Port Jefferson NY suck too.
So I sent my comments to Shame on You AND hopefully they will
feature Jiffy Lube in a news story and publicly trash them forever.
Nilson in Ventura, CA Predatory Services
I have a corporate account
with my company that pays for services rendered to my car. I
recently received a brand new Chevrolet SUV for business purposes
that I drive on the highway only. After about 4 thousand miles, I
took it to the Jiffy Lube in Ventura, CA. They tried to bill my
company for 80 dollars- they wanted to charge me for a new air
filter and some other parts that don't need to be replaced after 4K
miles. They figured that I wouldn't really care because it was my
company picking up the tab! When I complained that what they were
doing was dishonest, the manager would not come out and deal with
me, instead he used the little girl working the front counter to
relay messages to me. I would love to kick his ass.
 Bill Lying
Lying about condition of serpentine belt. I
had just taken my 1997 Jeep to the dealer about 6000 miles prior
and had the serpentine belt replaced. I went to Jiffy Lube for an
oil change and during their "inspection" the "mechanic" found a
defect in the serpentine belt and said it needed replacing. He
took me out and showed me what was obviously a seam and not a
crack on the new belt and said it was a crack and would soon come
apart. I told him to leave it alone and I would take it back to
the dealer to get it check since it was a NEW BELT. He showed
obvious surprise and changed the subject. Hopefully I got the new
oil and filter I paid for!
 Robin in
Aurora, CO Voided Check
I must say what I have read and
heard the $19.99 issue is causing some major issues.
I would like to join the suit
listed on the website regarding Jiffy Lube:
(1) The company
pushes "mechanics" to make sales that in turn causes the "mechanics"
to place undue pressure on consumers and often causes the
"mechanics" to recommend services and products that are unnecessary.
Nature of my
complaint in detail: I went to Jiffy Lube on 9/21/07 Friday around
430ish pm. I pulled in and requested a Basic Oil change the
management special for $19.99 the gentlemen told me okay. Well at
check out time the clerk advised that my total was $37.54. I said I
only requested the $19.99 special and he told me that they no longer
have that special. I asked why didn’t the gentlemen tell me and he
said I don’t know I asked him to call the gentlemen in that advised
that they can give me that special price, he refused and said that
he do not want to embarrass him since he just started 2 days ago. I
advised I don’t want you to embarrass him just confirm that I
requested the $19.99 and he told me okay, thinking at least he can
give me half off since I was not intending my total to be $37.54.
He refused to so I went ahead and wrote a check for the total of
$37.54 on Friday 9/21/07 for Jiffy Lube. Left and that was that at
least I thought.
On Monday 9/24/07
around 6ish pm the police came to my door and advised that Jiffy
Lube called them and filed a theft report on me stating I wrote a
check for the amount $37.54 and wrote void on it on Monday 9/24/07.
I advised the policeman that I was not there on today (Monday
9/24/07) however; I did go on Friday I have my duplicate check and
can show them. They asked me to go get the check copy; I showed it
to them clearly there was no word VOID on it. Needless to say I
contacted the owner Jim the next day at JL and he said he will look
into the situation and he or Randy the store manager will call me
In the meantime, I
went to the police station to get a copy of the report and they
would not give it to me since I was the suspect. I wanted to see if
they had continued to lie on me in the report so I can have that
when I go to court but they said it is still open and I cannot
purchase a copy of the alleged comments against me from JL.
The store manager
Randy called me back and he was rude and said I need to come in and
pay. Now I have $37.54 to pay and will be paying to 9/25/07 Tuesday
when I get off work. However, I did not write VOID on my check and
was not there when they said I was in addition, they charged me
something and did work that I did not ask for and the clerk refused
to ask the guy who told me that I would get the work requested for
This may not seem big
however, I have a little one and she seen how the police were
talking and treated me and that they said I stole. I did file
formal complaints on them and I have copies of that and now for JL
something does need to be done about how they say you asked for
something and you didn’t. I would like to have a handwriting expert
look at the check to see who wrote VOID on my GOOD check so I can
press charges against JL for forging and saying I did it and filing
a report for theft against me.
What Jiffy has done
to me? Wrote VOID on my check saying I did it, charge me for
service that I did not ask for and placing a false police report on
me calling it theft.
This is Jiffy Lube in
Aurora, Colorado on Havana store # 964. Jim the owner or at least
one of them number is 303-766-4205.
 Paul in
Wichita, KS Midnight Call
I am a customer of my local Jiffy Lube here in
Wichita. However, I received one of your automated telephone
calls originating out of Tulsa, Ok. at 12:10 am last night. What
operator in their right mind would send a call at that hour to
remind me to take my car in for a lube job? It was certainly not
Dianne in Woodinville, WA Computer Problems
I went to Jiffy Lube in Woodinville,
Washington, three days (20 Sep 2007) ago to change the oil on my
Toyota RAV4 which has 22,581 miles on it. This is the first time
I have used Jiffy Lube in Washington. My neighbors highly
recommended Jiffy Lube so I made a special trip there.
Day one: Car drove fine.
Day two: Car was not driven.
Day three: While driving approximately 7 miles
to Fred Meyers, I discover speedometer is no longer working.
Also, on the way home, when trying to drive up a hill, engine
starts revving as though there is something wrong with my
Day four: Engine light comes on.
On day four, after calling Jiffy Lube and
complaining, one of Jiffy Lube's representatives drove over to my
house to take a look at my car. He said that the problems with
the car were due to a problem with the car's "computer", that they
had nothing to do with his servicing my vehicle. I do greatly
appreciate making a trip over to my home, but my car is not
Today is day five. My car is going nowhere.
On Monday (tomorrow), I am going to be driving my automobile to a
Toyota dealership in Lynnwood, and hopefully my car will not break
down and need towing. The trip is at least 10 miles.
My car worked PERFECTLY until I had my "oil
By the way, I was quoted $21 for my oil change
because they were having a "special sale." By the time I left,
because I chose their "medium grade" oil, my bill came to $42.27.
Rip Off Schemes
I started years ago as a lube technition and worked my way up to
manager. I also took the time to instill honesty, quality and a
sense of integrity. High turnover was never a problem at my
particular store as we could pay accordingly and kept some core
employees for quite some time.
As time went on, the franchise owner would notice that the company
stores were pulling some huge sales and got on "us" about
performing up to these higher expectations. This suddenly went
from a great situation (with one of the highest customer return
base) to a "sales first" approach. I can understand to some
extent, but it was getting out of hand.
The business was sold to a corporate division where man hours are
tracked, micro managing was at an all-time high, and being pushed
to oversell was the norm. This didn't sit well with me and after
all the years, building up a first name basis/trustworthy
relationship with literally thousands of customer (with hundreds
of written testimonials), the job became a sad state of auto
ripoff schemes and overselling. I left almost immediately and
heard feedback that the store was now being run by an ex-employee
with no automobile skills or customer service abilities. Go
figure. I wish them all the luck.
The main problem is the "fast food mentality" mixed with
automobile maintenance. Under skilled and often times, untrained
workers are allowed to work on your very expensive, often times,
very expensive vehicle.
I was read and see the problems and understand from a different
point of view. Start by ASE certification, full training, and
stricter regulations for these places. It may drive the price up a
bit, but the quality will go up as well. Not a bad idea (quick
lubes in general), just quality control is an afterthought.
Advice: Stay near or within eyeshot of your vehicle at all times.
Have product knowledge and make any requests known before entering
service bay with prices quoted in writing. (some states required
by law). Request a manager to work on your vehicle, if possible,
and do not allow people to linger in your vehicle.
Buyer beware is one thing, but an educated consumer is a step up
Josh in Bellevue, WA Oil Plug Fell Out
Last November, I took my car to Jiffy Lube
#2592 for a routine oil change that resulted in them buying me a new
Long story short: Technician didn't tighten drain plug, it fell out
the next day, oil drained out while I was driving. Turbo started
screaming after I started it up with new oil in, took it to my
mechanic, he certified the issue was a result of the oil drainage,
faxed his statement + estimate to manager @ Jiffy Lube, they wrote
me a check for the repairs. The manager (named Daryl - don't know
his last name as he no longer works there) then tells me that he
wants me to bring my car back in for it's next oil change so he can
take an oil sample to determine if any damage was done to the
engine. I thank him, and agree to do so.
THEN, in March, my car begins occasionally spitting white smoke out
the tailpipe. It gradually becomes more frequent and longer
lasting. Hold that thought.
In June, I take my car back for it's next oil change (car wasn't
driven for nearly 3 months) and oil sample. Manager has the nerve
to charge me full price for the oil change. I argue that the only
reason I'm there is because of the problem they caused. He gives me
Time goes by. No word about the oil sample and/or resulting
information about further damage to my car. White smoke from the
tailpipe increases in frequency and duration.
Last week I took my car to All Wheel Drive Auto (a Subaru specialist
shop) for a coolant service + oil change, and asked if they wouldn't
mind checking out the white smoke issue. When I come back to pick
up my car and find out some answers, they ask me, "Has your car been
run without oil at some point?" To which I respond, "Gee, yes -
Bottom line, my engine is on the way out - oil is getting into the
combustion chamber, head gasket might be shot, etc. This is a
direct result of the friction incurred during the short period my
car was running without oil in it. Time for another chat with Jiffy
I call them up Friday, the 14th, speak to the new manager,
Willy (the previous one I dealt with no longer works there...), and
explain the situation. He tells me he'll call his supervisors.
Yesterday, I call him again (he was supposed to call me back later
Friday), he tells me they are DENYING MY CLAIM BECAUSE I DIDN'T GET
AN OIL CHANGE WITH THEM FOR 6 MONTHS.
My car was sitting waiting for parts, repairs, etc (plus I was out
of town on a business related trip for a while), so I didn't drive
my car for nearly 3 months. Plus, after speaking to two different
mechanics, the argument that 6 months without an oil change would
damage my fairly low-mileage engine is laughable, ESPECIALLY
considering that 3 of those months it wasn't driven.
I am now in the process of communicating to higher-ups at JL
Corporate, and looking into small-claims court and other options.
"A person who won't read has no advantage over
one who can't read." - Mark Twain
Mary in Bradenton, FL Wrong Brake Fluid
A check at Saturn revealed that a petroleum
based flid had been mixed in with brake fluid causing rubber seals
to expand and crack. They quoted $1,800 to fix the problem.
The only people who changed oil the last two
times was JiffyLube on Cortez, Store 912. I imagine someone made a
mistake but didn't admit it.
I wrote a letter to Houston on September 5 and
anxiously await an answer and some compensation.
Lisa in Wilsonville, OR Drained Wrong Fluid
Today [15 Sep] I took my car
in for a signature service oil change. I also purchased an air
filter and windshield wipers. On my way home from work, as I was
merging on the highway, I realized something was very wrong with my
car -- it would not accelerate properly, and the engine was revving
at 5 - 6 when it never goes past 3. This was a very scary thing for
me, because I was in the middle of rush hour traffic and I had a lot
of difficulty getting onto the highway. I had to drive a few miles
before I could get off at the next exit and drive back to the
store. I took my car back to Jiffy Lube, and several people
nervously worked on my car. It turned out that, during my oil
change, my transmission fluid had been completely drained by one of
the technicians, but never refilled. I was left with no
transmission fluid in my car at all. I did not authorize draining my
transmission fluid and that is nowhere on my invoice; in fact, the
invoice says it was full. But either way, my transmission could
have been (and may still be) destroyed by this error, and I could
have been killed. The technicians refilled the fluid and
apologized, telling me that this happens once in a while when new
people are hired on. No one offered me a refund of my money. In
fact, one technician told me that he was out of VIP cards, and
instead wrote "VIP 15% Off" on a crumpled piece of paper and handed
it to me as a replacement. I told him that I would never be coming
back to Jiffy Lube and handed it back to him.
 Ed Coupon Run
after being a loyal customer
of Jiffy Lube in June I was offered a buy one get one free oil
change and told I would get the coupon in 4-8 weeks. 9 weeks
go by and no coupon so I go talk to the local manager who basicly
said " call Shell here's the number " I asked for the regional
managers number he gives it to me and tells me " they are going to
tell you the same thing " I call the parent company explaining
to customer service I did not have the time to chase the coupon down
and though since they offered it they should find it.
Basicly I was blown off and told how this customer service agent did
not like making the calls to find the coupons either and that it was
a problem with shell and it was not them, and she would gladly give
me the number to Shell so I could find my coupon.
here we are September 14,2007 and no coupon that expires sept 30th
anyway. I filed a complaint with the BBB, and the parent
company which I'm sure will be ignored
Den in Orland Park, IL A $194.89 Oil Change
Debbie, a single mother of three, visited the Jiffy Lube at 9254
West 159th Street in Orland Park, Illinois, on July 21, 2007. The
help was kind enough to guide her through a $194.89 oil change,
giving her what they recommended.
 Katja in
Folsom, CA Skidplate
I own a 2003 VW Passat
Station Wagon, which due to my occupation am
driving a lot.
Last year in July I brought
it in for an oil change in the Folsom-Bidwell ,
CA location. Driving shortly thereafter on the freeway at 65miles
the skit plate fell out from underneath my car. As it was attached
now only by its hinges it dragged along the ground until I got to
halt on the emergency lane. I found myself underneath the car
discovering that Jiffy Lube had failed to put the screws back in. I
couldn’t get the back undone, so I had to “MacGyver”
it with some wire back to the bumper of my car. Back to
Jiffy Lube to get it fixed. The Skit Plate was slightly damaged. The
Bidwell Store referred me to the Cameron Park (#2804) location for
repair. They did the best they could with the plate. I swore I would
never go back to a Jiffy Lube again.
On 9.04.07 I returned to the
Jiffy Lube # 2404, as I needed an oil change, and did not have time
for an appointment at my local dealership. I should have known
The SAME BLOODY SITUATION!!
The skit plate was not fastened and fell out as I was driving along
Highway 49. I will spare you the ordeal I had to endure to be able
to get back on the road and back to the Jiffy Lube store.
Now the skit plate is
heavily damaged, and I have been getting the run around in that
store as to the repair/replacement of the skit plate.
I am beyond disappointed in
the service of Jiffy Lube. My next step will be the BBB as
well as my lawyer.
Jeff in La Crescenta, CA No Visible Fluids
My son took his 2000 Honda Accord
into your location #1855, Invoice #07091101853239. He purchased
your package for oil/oil filter change and level checks on all
fluids. Subsequent to your service his car overheated with the heat
gauge going into the red approximately 10 miles from your location.
He waited for the vehicle to cool down, and then drove it back to
your service facility. The technicians stated that there must have
been a bubble in a radiator hose causing the vehicle to overheat.
When he returned home since he experienced this problems I opened
his hood to visually verify what could have possibly caused the
overheat. To our dismay, we found that all the visible fluids that
were to have been checked were ALL void 20 to 75 percent of fluids.
The coolant reserve and windshield washer fluid were both so empty
that any layman would have been able to view this if it had been
properly checked. Both the power steering and brake fluid levels
needed to be topped off and were also visibly low on their
We are now asking for a return of
the $31.50 charge from your Company, as it is quite clear that your
Companies technicians did NOT service your checklist as listed on
our sales receipt.
Jeffrey in Jewell, OR Stop Ignoring Me
Well it is 6:16 on
Wednesday, September 12, 2007. On Friday, September 7, 2007 I had a
problem with my Toyota Tacoma Pickup. It was about noon and my
check engine light came on and there was a clicking sound coming
from the front of my vehicle. I called Beaverton Toyota and then
took my vehicle to them. Later that day they called and told me
that someone had stripped out the stock plug in my transfer case and
then replaced it with a larger one that had no washer. This in turn
caused a leak which slowly drained the fluid out of my transfer case
then causing my transfer cause to fail. Now with that said I had
just had a full service oil change done at Jiffy Lube on August
27,2007. And now only that but Jiffy Lube has done all my oil
changes since I have owned the vehicle. I bought the vehicle new
and there has not been another owner. So I called Jiffy Lube on
Friday and they said someone would be in touch with me. Then I
called again on Monday and they assured me that someone would be in
touch with. So on Tuesday I called again and they said they had the
wrong number, which is hard to believe since they had my records and
I gave them my number and then confirmed my number twice. So now it
is Wednesday and yes I called again only to be put on hold for about
1 hour and 20 minutes during which time i was cut off several times
and could not leave a message because the mail box was full. So now
it is Wednesday night and still no word from you. My vehicle has
been in the shop since Friday I had to rent a car to get home and I
am now still renting a car. My vehicle is not drivable and the cost
to repair the damage was estimated at $3,500.00. Not only that but
I live in Seaside and work in Tualatin which is a commute of about
120 miles a day. the cost are starting to add up and I have
had zero response form Jiffy Lube. My records show that I have been
getting my oil changed at Jiffy Lube since 1999. I am very
disappointed and would like to have my vehicle fixed. It is what I
use for work and the impact of this problem is getting bigger
everyday. I have all my call, oil change, & estimate records.
Please stop ignoring me.
 Merle in
Shelton, WA Blown Engine
On the working day of August 10, 2007 I went to
our local Jiffy Lube for routine service (Invoice #2581 560608).
300 miles later my engine blew. I called Jiffy Lube and to notify
them of the situation. A Mr. Viela Guay (1-503-626-3003)
contacted me to say that the filter failed due to a hole punched
in from a bolt. He stated that Jiffy Lube was not at fault and
all repairs would be my responsibility.
Upon my replacing of the engine by my local
Pontiac dealership, it was observed that the filter installed on
my 1989 Pontiac 6000LE 2.8L was actually for a 3.1L. The filter
installed was 3 inches longer than factory recommended. The bolt
would never have come in contact with the filter if the correct
filter had been installed. The filter also shows signs that it
was forced into place around the bolt in question. The technician
should have been aware that the filter was incorrect at that time
showing a possible malice intent.
The expenses incurred as a result of the
negligence of Jiffy Lube are:
New rebuilt Jasper engine installed by licensed
Pontiac dealership Stirling Pontiac, Longview, WA - $4000.00
Towing from Shelton WA to Longview WA - Jerry's
Automotive & Towing $262.00
Future financial loss as a result of lower gas
mileage of new engine for the 3 years warranty of engine at
today's cost of gas - $1250.00
I would appreciate a resolution to this matter
without involving attorneys or courts. I have the oil filter in
my possession along with supporting evidence to substantiate my
claim of loss.
 Bryan Parking
I am writing to you today
because of a problem I encountered with the above-mentioned Jiffy
Lube location. I went in for a simple oil change and in regards
to that, I have no issues. However, when I got into my vehicle
after the oil change was completed, the parking brake had been set
so hard, that I had a difficult time pressing on the button hard
enough to release it. I didn't think any issue would arise from
this, but unfortunately my parking brake is now stuck and I cannot
drive my car. When I parked my car upon arriving home after the oil
change, it made a weird "click," but again, I did not think it was
an issue. I have not driven it since the oil change earlier today
and when I went to my car 5 minutes ago to go pick up my wife, the
parking brake would not release--no matter how hard I pressed the
I called and spoke with the manager of the Jiffy Lube I visited
today and he informed me that his technicians are not responsible
for the damage done to my car. I beg to differ. It is not a
coincidence that my parking break is stuck after a Jiffy Lube
technician yanked on it.
I now have to take my car into a repair shop and pay for any repairs
myself. This will not only take money, it will take time and
inconvenience my family greatly, as this is our only car.
I'm very frustrated with your company's unwillingness to assume
liability in this issue and I ask for your cooperation in paying for
the repairs to my vehicle.
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