Forgot Crush Washer
Jiffy Lube failed to use a crush
washer on my brother's last oil change. When I changed the
oil in my wife's car after Jiffy Lube had been at it, I
had to use a breaker bar to get the drain plug loose! Now
I have to over-torque the bolt to get it to seal. Nothing
too serious, but potentially could have been. I expect
more from a business that specializes in oil changes!
Two Amegos in Tucson, AZ Expensive Gas
october 20Th, I had my oil changed at 3896 N. oracle rd
here in tucson az. and they suggested I change my gas
filter, thinking "it would be done at a fair price," Gas
filters sell for $16.00 I was charged $71.99 A way over
the top!! that was in addition the charges for the oil
 RFC in
Maynard, MA No Radiator Cap
interesting, my reading the many complaints about Jiffy
Lube. At the time of my past experience I thought it just
some kid there that did not know what the heck he was
doing. I was correct about that, but the circumstances in
my case were not to my liking at all.
On a summer evening several years ago when I was in the
National Guard I was to go the the Cape Cod facilities in
my Ford Escort. I went to the Maynard Mass. Jiffy Lube for
an oil chance and service to the radiator. I paid the man
and headed out to the Cape. On route 495 in Marlboro I
noticed the warning light going on for over heating engine
signals. I pulled over to the side road and opened the
Jiffy Lube's fine crew failed to place the radiator cap
back on. In fact there was no radiator cap there at all.
It was missing. What to do now? I was five miles away from
Maynard and on the highway without being able to drive the
car without overheating it. The goodies would just blow
out of the radiator and further damage might happen to my
car. I got off at the next exit and fortunately just up
that road was a service station. The attendant had a Ford
there being worked on and he loaned me the cap.
I drove back to Maynard and the kid was there."Oh, sir,"
he said to me."you left the radiator cap here."
"Where is you boss?" I asked him. "He is in the shop." I
walked over to the man and told him my story. He was ready
to fire the kid right there on the spot. "Don't fire the
kid. Teach him how not to be an idiot." I told him."And by
the way, I'll never go to Jiffy Lube again."
 Tim in La Puenta, CA Destroyed
Bumper & Exhaust
First I have to say this is one of
the worst Jiffy Lubes I have ever seen. When I pulled up
I was worried but I figured "What could go wrong?". No
one greeted me when I arrived. I had to chase down the
employees to even see if they were open. I gave them a
OEM oil filter and they argued with me about it. George
who work on the top of the car did not know how to put the
car in reverse although he had been working for 15 years I
was told in this line of work. He did not have good
control of the car since it appeared he did not know how
to drive stick very well.
When they finished the oil change George, went to
take the care out of the service lane and got the exhaust caught on
something. Instead of realizing that the car was not moving well
he proceeded to just drive with more force and ripped the exhaust and
the bumper off of my 2008 Subaru Legacy! Luis and George just stood
around the car looking at it.
I went inside and called the number on the wall
of the location owner and was told that they did not own that store.
The service order and the wall said it was HGH Oil Company butt they
said they don't own it. They gave me a number to a Habib Habib at
909-576-7000. It appears he owns the location since BAR has him as
My car is not fixed and Habib Habib only wants to
fix the bumper and not replace it. The price for the new bumper is
$800 installed. His buddy wants to fix the existing one for $300 This
is a new car and a fixed bumper will not fit well and will rip again.
I want a NEW bumper on this car. If this was a 94 accord that would
be different but it is not. He did get the exhaust repaired at Valley
Muffler down the street. $40...
I called Jiffy Lube customer support and opened a
Case. I asked where to email this pictures and they told me
email@example.com That does not appear to be correct.
Although Catherine in customer service
was helpful the original representative who answered the call was not.
I could not find the address to the location and she told me to call
back when I found it. I asked her to help me and she would not. I got
mad at her and she put me on hold to punish me. She has the power
over the callers and know it. When I asked to speak to a Manager I
was told none were available. She would not escalate the issue. She
wanted me to know that she was the ONLY recourse I had and I had to do
it her way or no way. These are the types of horror stories that
keep people away from Jiffy Lube.
Engine Flush Problems
They recommended an "engine flush",
which I said "yes' to. Afterward, my pickup's oil gauge
goes to the top, beyond high, and stays there whenever the
engine is running. Rene, the manager, redid the oil change
but the gauge remains at the "beyond high" level. He did
not know why this is occurring and gave me the card of a
mechanic he recommends.
Damage Resulting = Don't know yet as I plan to go to the
Mazda dealer for a check as soon as possible
David in San Ramon, CA Stripped Oil Plug
After several trips to
Jiffy Lube over the last 3 years, they not only stripped
my oil pan bolt but lied about fixing it. They did admit
that they stripped the pan and put the wrong bolt back
in. However they offer no solutions other than saying
"well we can tap it and that will fix it for a couple of
oil changes". No offer to replace the pan and they even
wanted me to pay for the re tapping of the pan.
This last time, I replaced my oil on my own, since we
moved I have no desire to drive 50 miles to get my oil
changed, and upon removing the bolt I noticed how stripped
the pan was. It was not going to go back in. After
calling the Jiffy Lube and asking how they plan on fixing
this, they again gave almost no solutions. The only
solution was for me to drive to Dublin (25 or so miles
away) and the guy there (his friend) could re tap the pan
(again supposedly). Now at this point my car has no oil
and is not drivable. He had no solutions nor did he offer
any compensation for the tow truck that would need to be
called to get the car anywhere.
This place should be stripped of its license if they
cannot properly change the oil in a car and then choose to
lie about it.
 Marion in Grants Pass, OR
10/01/2010 I had my 2001 and had an oil change and trans
serviced and the car has never driven the same. When I
took the car in to be serviced it would down shift
normally and after the service from Jiffy Lube got done
the car would down shift hard. I went back several days
later and to ask why I had the two oil spots on my drive
way and why the down shift was hard. I was told its was
because I had the trans serviced and it would work itself
out. The Power steering was over serviced, the exterior
windows were not cleaned very well as there was bird poop
still there. Also I ask then if there was a rag or
plastic bag hanging under the car. They said no but when
I took the car to Jesse's Auto & Trans for them to look at
it they found the plastic bag and it was the first thing
that they saw. Its hard for me to understand how a person
can get under a car and never see it.
If the people at Jiffy
Lube would have talked to about what might happen to the cars trans I
would NEVER had it services. I had a call from Allan and he gave me a
case number 586458 and I haven't heard from him since. I gave him the
information of when, who I saw, and what they found. The car in now
in the shop and that trans is being complete overhauled.and I have to
lay out a lot of money for the mistake the Jiffy Lube people caused
me. I live on a fixed income and I am retired. I trusted them to do
me a good job and it back fired on me.
Update: Since your last e-mail my car has been in
the shop getting the transmission repaired to a tune of $2000.00 and I
have been wondering what is my next move to do about the work that was
done. If it had to be done again I would never have the transmission
oil changed and I HOPE that Jiffy lube has instructed the owner and
workers to explain what could or will happen if they do get the oil
changed. I am a completely disafited customer and I will never trust
my car to be serviced at Jiffy Lub EVER AGAIN.
Mirna in Sylmar, CA Incomplete Services
There are several concerns I have
encountered at a few locations at Jiffy Lube. One
location is 15000 Olive View DR, Sylmar,CA. This location
the service people were rude,unprofessional , not courtous.
On top of that they were suposed to change oil and rotate
tires. When I was given the invoice and my car key that my
service was complete, I reviewed the invoice. Noticed
"Rotate Tires" said Complete??? I NEVER saw them rotate
tires. Then I mentioned to the cashier and said he would
check!! Ends up that it did not get DONE!!
Another experience at this location,I
mentioned my tire seemed flat and needed to be checked. All they did
was add air!! . The Next morning my car had that TIRE FLAT!! It was an
inconvenience and upsetting. Jiffy Lube person should of inspected it
,then found that there was something in the tire causing it!!! But
thye neglected and just added air. More upsetting and disappointed in
their "Pledge of Satisfaction Statement", so false. This is a huge
inconvenience more so when I go work and drop my kids off to school
I did call the Corporate office to inform the
incidents and was on hold for 15minutes 27 seconds. Then optioned to
email/file. This is the last place I take a car or
 Scott in Apple Valley, MN Danger
from Loose Lug Nuts
I got a tire rotation done at
Jiffy Lube. The next day, after getting on the freeway
for the first time, I noticed the front end starting to
shake. The longer I drove, the worse it got. I thought
it was maybe not balanced properly, and since it was night
time and dark, I couldn't really see anything that looked
like a problem when I looked. The next day I realized
that four of the five lug nuts on the front passenger side
were not tight. In fact three of them were close to
coming off completely. I took it back to Jiffy Lube, and
told them something was wrong, but did not mention that I
knew they didn't tighten one tire back on. The mechanic
came back and said it was a tie rod issue, and wasn't
caused from anything that they did. When I then asked him
if he was sure everything was done properly, including
completely tightening all lug nuts, he lied right to my
face and said "yes". Needless to say, I will never be
going back to Jiffy Lube again, ever!
 Brandon in Walnut Creek, CA No
Oil Destroys Engine
this jiffy lube ruined my car! i
just bought my car a 93 infiniti g20 there was no engine
problems at all with it, i drove from oakland (30 min
drive) and else where. well to tranfer the title i had to
get it smogged so befor doing so i decided to have the oil
changed it passed smog no problem but i only drove about
10 miles after jiffy lube and smog (they were next to
eachother). i decided to cut through a church parking lot
as a short cut to get home when all a sudden my check oil
light came on and my car almost instantly started making
noise. im gona have a mechanic check it out but from what
i can tell is my car is screwed. i beleave they barley if
did at all put oil in my car. i may have to get a whole
new car now.cuz an engine is more then just buying another
car. im pissed and my car is in a private parking lot i
hope it dont get towed as i write this. waiting for my
mechanic friend to get off work. im to broke to afford
anything else right now.
David in Las Vegas, NV Air Filter Fraud
I brought in my car for a oil change. The mechanic showed me that my
air filter was a little dirty so I told him to put a new one in. I
waited for about 20 minutes. I quickly glanced at the receipt and
payed for it. When I got home I noticed that there were some small
scratches on my back bumper, and one corner of my trunk and that they
didn't replace the air filter they cleaned it with compressed air and
charged me $18.99 I could of bought a brand new air filter for my car
for $8.99. I was infuriated when I saw all this. I didn't go down in
person because I didn't want to get in a fight with them. I called and
for 3 days straight their phone was off the hook I called every half
hour. I just kept getting beep beep beep. None of these scratches
were there before. I wash and wax my car every week, and use a duster
to take the dust off of it every day so I would know if it was there
I would appreciate it if you would post this on your jiffylube
website, as to help other people not get robbed by jiffy lube. I will
help spread the word of what horrible service jiffy lube is.
 Reginaldo in Dorchester, MA
Wrong Wiper Blades
On September 1st my wife
had Jiffy Lube change the oil, oil filter and air filter
in her car. They also changed the wiper blades.
When we used the wipers in the first rain, we
noticed that the blades were squeaking excessively and bumping on the
base of the windshield. Clearly the blades were not appropriate for
this car. We had not driven the car in the rain until this week.
Once I saw that these blades did not serve, I removed them and
replaced them with original blades that I bought.
Today, October 16th I went to the same
Jiffy Lube to change the oil in my other car. I brought the
inappropriate blades with me to return and request a refund. I spoke
to the manager, Don Osgood. He refused to refund the price of the
Our conversation was
civil, but I am disappointed and frustrated with the outcome. I do not
recommend to make wiper changes. Even it works when dry could be an
issue when wet....
 Merry in Lakewood, WA Refused to
Replace Wrong Filter
We had our Ford f250 serviced at
the Lakewood , Wa store on our way to bakersfield, Ca.
We noticed later that they used the wrong air filter, it
didn't fit right. When we got home we went to the
128th street Everett, wa store. He said it was our
problem, seems to be working. What? Then he said
maybe WE switched it, but it shows on the receipt the
incorrect Part number!
He said to take it back to Lakewood, as he
wasn't going to help us. The lakewood store is a 80 min drive,
in good traffic. I told the representative that I didn't want to
drive all the way back there. And since servicing my diesel is
$125 a pop, he should try to assist me. He refused.
I am so disappointed in Jiffy Lube, we have 3
other cars we service there not to mention our 4 children's cars.
Verlene in Des Plains, IL Broke Hood Latch
I took my vehicle for an oil
change at your location in Des Plaines, Illinois. The
service person broke my hood lever inside the car and tied
down the hood so it that stay down. That was the only
remedy they offered my. I would like to have Jiffy Lube
cover the repair charges.
Employee in South Bend, IN Employee
I am feeling compelled to share
with you the recently questionable actions of my manger
(Danny Dameron). I am sure that you will shortly hear my
Managers perspective on my inevitable termination,
however, I also wanted the truth to be told as well. I
was told that drugs tests were going to be taken and so I
took it upon myself to let my manager know that I would
probably fail due cannabis use in the last month. Knowing
the risks of sharing this information, I chose to do it -
to be honest with him. I shared this with him literally
on the way to the testing lab and He asked if could be
prepared to test sometime that same week. After the
discussion, there was a clear understanding that I would
be tested that week, and that I would have to use a detox
to pass the day of the test. He turned the car around and
we had an agreement.
11:15am on Friday, The manager told me to
"prepare" for the test that would happen within an hour remembering
the requirements of the detox. He had to take another employee
to test. They too returned within 12 minutes and claimed that the lab
was closed, ironically the same lie he instructed me to tell others
when he turned the car around the day of my trip. The rest of the day
I kept reminding my manager of the 4 hour window for the detox to be
effective. He kept reassuring me that it was ok, he had things under
control. 30 minutes from my day being complete the manager not only
chose not to take me to the test, but also let me go home early. With
a sense of urgency, I reminded him of the importance of testing that
day and the fact that I was counting on him to stick to his word as my
I know that in regards to the cannabis use, it
is illegal. I have never used at work, and in the words of my manager,
"It has never affected my job performance." I feel that the manger did
this to me purposely, setting me up for failure in this situation. In
Hindsight, I knew something like this would happen..simply from the
way he performs and 'manages' things at store 834. For example, the
way he chooses to drink at work and his double standards on many Jiffy
Lube Policies an observation that I have discussed with my District
Manager within my first month of employment.
I am sadden that most likely I will be losing
my employment with Jiffy Lube, partly because my store manager plays
games with peoples lives. I applied at this store upon moving to
Indiana from Florida, after the great experiences with the Jiffy Lube
work environment during my time at the Orlando Store. I would
hate to find out that he once again, got away with having no
Kat in Boulder, CO No Oil Destroys Engine
2 weeks ago I took my car to Jiffy
Lube in Boulder, CO. Now I am a car savvy woman and I
typically do my own oil changes, I was just running out of
time trying to get ready for my road trip. I travel a lot
so keeping my car in good condition is top on the list. I
took my car to Jiffy one week before I was to leave for my
trip. That following Friday I drove to Denver and back a
25 mile drive each to discover on parking at home my car
was smoking. I opened my engine to find that it was
covered in oil. The next day I took my car to Jiffy and
they tightened the oil filter. The apologized and said
they cleaned and took car of it. Little did I know until
Tuesday while cleaning and checking my car that they had
not topped off the oil that had leaked out due to the
loose oil filter. I was slightly concerned due to the
fact that I use my car quite a bit and it had now been 5
days that I had been driving since they did the oil change
and the oil had leaked, but it seemed to be running fine.
Wednesday we left for the road trip. Typically my car
between oil changes will only need a quart added to the
reservoir but on the way to Chicago I had to add oil as
well as when we got to Chicago and on the way home and yet
45 min outside of Denver my engine seized due to the
amount of oil that my engine was now burning due to the
damage that was done from driving just around town because
Jiffy left my oil filter loose and then didn't add oil.
I now have to have my long block and manifold
replaced and doubt that I will see any compensation from Jiffy when I
call them tomorrow because when I stopped in to the Jiffy that I took
my car to their only words to me were, "That really sucks."
 Jim in Cranford, NJ Danger From
Loose Lug Nuts
I'm from Westfield, NJ and I took
my car to the Cranford, NJ Jiffy Lube on Sat 9/18/2010 for
a routine oil change and they also offered to rotate my
tires. I initially told the person no, stating I was in
kind of a hurry. But he persisted as they always do, so I
paid the additional $24.99 and was on my way. Well that
day me and my Dad made a 100 mile trip down to Delaware
and as we arrived I could hear my front wheel squeaking
and making a lot of noise. A sick feeling entered my
stomach. We checked the wheel and found that all 5 of my
lug nuts were loose and one was actually now missing. Even
more unsettling was that on the other 3 wheels there were
at least 2 or 3 lug nuts that were also loose. Well I went
back to Jiffy Lube that Monday morning and spoke to the
person I had dealt with, and he just stated that he wasn't
the one that performed the service and he would tell his
manager, who I could barely see peeking from behind a door
All they offered was to replace my missing lug
nut. I didn't want to push for any other compensation but just told
them for training purposes and especially customer safety please tell
their people to make sure they're tightening lug nuts!! I'm guessing
their pneumatic wrench or whatever it's called wasn't on the right
setting and the person was inexperienced. When I look back and realize
that Saturday down to Delaware could have been me and my Dad's last
day on earth I know I'm never going back to Jiffy Lube for anything.
Thanks for reading.
Jim in Nashville, TN What Else Did They
This is going to sound rather minor
but if the simple things are not being performed it makes
me wonder if the rest of the services are being
performed. I have had four vehicles serviced for oil
changes in the past two months. Two of those vehicles did
not get their windshield wiper fluid reservoirs refilled.
Both were completely empty when I took the vehicles in and
both were completely empty when I left. This was only
noticed a day or two later and it just wasn't worth my
time to return. I keep spare gallons of fluid at home and
I just went ahead and refilled them. My wife called about
the first vehicle. Never received a response. Just
tonight I discovered the second vehicle, which was
serviced two days ago, had the same issue. I just
refilled it myself. Store # 1038 in south Nashville
Tennessee seems to have trouble performing this simple
task. Makes me wonder what else they are missing/not
performing. Funny how there is no Email contact for Jiffy
lube. Just a phone number to call during the daytime. I
have been utilizing the services of this store for several
years but after reading some of the posts on the internet
I am not really comfortable doing so in the future. Just
my two cents worth.
Overcharging for Parts
experience is they are parts sellers. My car has 140000
miles and they want me to buy a new radiator cap like a
fool I bought one for 12.00$. do they get commissions for
parts sold? hummmm
 Annamarie in Anaheim, CA
Overcharged From Estimate
I went in to have my fluids checked.
The original estimate was for 43.10. I did not approve
tire rotation or anything else. when I went to check out,
my bill was $311.79. I did not sign for the estimate and I
also did not authorize much of what they did. Admittedly,
I know nothing about cars so when they said my
transmission fluids needed changing I agreed but was not
informed of the costs. I returned home and showed my
friend the bill, he told me to talk to the manager "Tony".
I called ahead to see when he would be there and went
down. He was not there but I was assured of a return call.
It never came.
Troy in New Braunfels, TX Nitendo Theft
Customers beware. Took my truck to
Jiffy Lube New Braunfels, TX for oil change.
My young son's Nintendo DS came up missing after service.
Customer service response was unbelievably poor. Would not
identify employees that had access to vehicle. Avoid this
business like the plague.
in Arlington, VA Destroyed Engine
We brought our 2010 Subaru into Jiffy
Lube for an oil change before a long trip that coming
weekend. We had right around 7k miles on the car when I
rolled in right before closing. I was in and out in about
20 minutes and everything seemed fine. About 250 miles
later, my wife notices the back window is completely
fogged over and I look out the side mirror to see blue and
white smoke coming off the back of the car. I look at the
dash and the oil light is on. We pull over immediately
and my wife shuts the car right off.
Two tow trucks later, the Subaru dealership three
states away (where we were when we had the problem) tells us the
engine and turbo are done. At this point, we’re stranded three states
away from home, so I call Enterprise and get a rental car. Being that
the Subaru is our only car, we have nothing else to fall back on. To
make matters worse, we have our first child due in November and, as of
October 1st, our car still doesn’t have an engine. We need
the car back, so we can get the car seat installed! Plus, the car is
still three states away, so we’re going to need to drive the 400 mile
round-trip route again to eventually get the car back. The engine,
turbo, labor, and tax is coming in a hair under 7k. That 7k doesn’t
include the rental car that we’re going to need for the three week
period nor does it include the costs associated with the tow trucks.
The acting store manager at Jiffy Lube (the
normal guy was supposedly on vacation) seems to have been really nice
so far, but I’m already starting to get the run around. They told me
an adjuster was supposed to look at the car on 9/30, but no one ever
showed. I’ve put in three calls to corporate with ZERO call backs
from a district manager or any other authority. I’m going to be
meeting with our lawyer friend on Saturday and giving her the full
rundown. She’s already stated that Small Claims Court will be
inevitable and she plans on suing for the fuel consumed for the extra
trip to get the car and lost wages due to being stranded in another
state for a day and missing work.
Joshua in Friendswood, TX Huge Markups
Store in Friendswood TX pressured my
wife into buying 2 mini bulbs they "claim" were burnt out.
No biggie right? What? $30!!!!
How in the hell does 2 - $0.57 light bulbs end up costing
$30? That's a 5163% markup! No really, it is.
If percent increase or decrease is (B - A) / A, then $30 -
$0.57 = $29.43 $29.43 / $0.57 is then 51.63
which is in decimal form. To get a percentage, just
multiply by 100 to get 5163%.
Just so you know I'm no BSing about the bulb price, take a
look for yourself.
I just want to say thanks Miguel. Thanks for your
dishonesty. It's people like you that are leading our
society to the wonderful place where we are at right now.
Where would we be without you?
 Victim in Mission, KS Accustomed
To Being Sued
disabled and elderly. I feel I was threatened by manager,
told harshly with anger and rudely to
"You go sue
Jiffy Lube!!!" ... because they have many lawyers
and have won a lot of suites and are used to this!!" I
was so shocked. I have been going to Jiffy Lube for many
years. I got off phone and cried hysterically at what
Jiffy Lube had allowed to be done.
In looking for number
to call for help, there seemed to be MANY class action suits,
and pages upon pages of very dissatisfied customers, plus a News Video
with hidden cameras of what Jiffy Lube does to people that I couldn't
believe. I feel my problem surfaced by Jiffy Lube employee was
potentially actually life threatening, and they seemed to care
less??? I tried to print out some of what I found, including what
seemed to be many FALSE
International numbers they have posted to call, which in
Shell. I have posted example below.
Shell was just as rude, but a young girl doing only what she was
told. I have no complaint over her trying to do her job and probably
P.O. Box 4427
Houston, TX 77210-4458
Below is more
confusing about "Heartland" in my opinion when every site refers one
to Dallas, TX. I don't understand how would one get them to help,
since they are the "Heartland" Jiffy Lube I have been left in tears
Heartland Automotive Services, Inc., dba Jiffy Lube, will
its Corporate Office to Dallas, TX
OMAHA, Neb., July 1, 2010 - Heartland Automotive Services,
Inc., the largest
franchisee of Jiffy Lube Stores in the country, has announced
a plan to relocate its
corporate office to Dallas, TX."
I do have
another case #, they seemed to be kind, asked me to keep tapes,
copies, etc., but I'm not a legal person ... I'm stressed to the max,
especially with the phone call from the employee! Who would pay me
for all the documentation I need to protect myself and the stress it
incurs or try and prove that the manager is the most hateful man I
feel I've met in my life? I think he might have actually caused
hostile or defensive dishonest "fear" in his employee, as when he
called me with absolutely no accurate information whatsoever, it
seemed obvious he was confronted, even if on his side so to speak. He
could be a good employee, but with a manager like that, his fears were
obvious in his voicemail of literal lies.
I have a
Federal Security Clearance, never have been on drugs or alcohol, and
I'm not just a pet peavey, drama person. I have perfect credit, never
been arrested, and even my church is concerned. This is
to my health, life and how Jiffy Lube
is getting away with such hostile employees, ethics, no real "Company
Policy and Ethics posted" I could find. How could a manager have
enough control to treat ANYONE the way he wants, let alone a
customer? I live in once, perhaps still is, the 3rd wealthiest county
in America and they won't put up with this I would think.
I could not get help
at the number above and they also seemed rude, but why not ... it's
not Jiffy Lube International as it is confirmed on the web? I think
the potential FALSE advertising on site is misleading and is really
Shell's number telling you you've called the wrong number. They do
not tell you they are transferring you, all of a sudden no one is
there, and it sounds as if they have hung up. I waited until my
battery was dead. No one was on phone. When I called back she
"defensively" said ... I DOCUMENTED THIS! I then calmed her, told her
it was okay, and said thank you for all her efforts and to go home and
have a good days rest. I don't know the exact words of it all, but I
did let her know to have a good restful day, as she had to work all
I then called another
Jiffy Lube the next morning. I was told, I understood, it did
to call Jiffy Lube for help as another Jiffy Lube employee from a
different store said, and I understood his comment to be that
Jiffy Lube Corporate/International
does not really help customers
... it's just made to look as so. He said he would call the
Director. However, when I called back, someone I would imagine
intervened, and he said he didn't have time and gave me another number
He then suggested I
call the Director of the region over the Jiffy Lube that I had the
experience and perhaps that would help. I called and left a message
of the man he suggested. However, in my hurt, I then called again on
Saturday, the next day, again crying and so upset that a business
could get away with doing this to a customer, and they said to keep
all information and would look into it and took a case number. We
I had already called
before, and it was evident they called, as I received a voice-mail
from the employee that had totally dishonest information quoted in the
voice mail with a background woman's prompting him what to say. I
heard her say something about "FREE" ... but I paid this man more than
the $50.00 deductible, unfortunately in cash. I did have witnesses of
the apartment maintenance see him working on car, and they in fact
came over twice to help me with window after he left. I ASKED FIRMLY
when calling Jiffy Lube customer service to not involve the employee
as he seemed very speeded up so to speak, and knows my address and
phone number. I told them to speak to only manager, but it was
obvious that the Manager approached him, which is what I EXACTLY asked
PLEASE do not contact the employee, as this employee left a very
dishonest voice mail. I called the man back and told in similar
words that I did not ask that he be involved, actually spoke highly of
him initially, (asked customer
service to be sure he is not communicated with) and
to determine himself what was happening.
When I called
the manager before contacting Jiffy Lube Corporate or International
Help, he said he would have not even been in the office when I
called if it hadn't been for one of the men that helped me being so
irresponsible, let alone rude, but the other employee was his best. I
don't feel a manager should speak of employees conduct to customers
and demean their character. That is none of the customer's business,
nor is it my concern the man did not come to work and he had to.
Unfortunately he did and it ended up horrific that Jiffy Lube
contacted him for my well being. The "other" employee, while at the
Jiffy Lube site inside the garage, told me he had asked for a vacation
of 6 weeks in advance,
and that Manager was making him work anyway and he seemed angry or
disappointed. He asked for it for I think his son's birthday or his,
and his wife's, but the Manager did not honor and had him work many,
many hours overtime. Again, now an employee complaining about his
boss at the same Jiffy Lube. Unfortunately the economy is bad, and
people will do or say anything, I feel, to keep their jobs, but this
manager wasn't concerned of being hostile whatsoever and said I was???
the horrible remarks and threats, ... they were from the Manager that
bragged he worked at Toyota formerly, and he more than rudely
encouraged me to get a lawyer and file a suit over and over.
He misunderstood when I told him that I was disabled and elderly and
could seek legal advice on what to do, as he shouted in almost the
same words, perhaps even more hostile ... 'GO
AHEAD AND SUE ME ... JIFFY LUBE DOES GET SUED ALL THE TIME, THEY HAVE
LOTS OF LAWYERS ... AND I DON'T CARE ABOUT YOU ... etc,"
.... I then told him I was "recording his verbal anger" to stop him
from talking so hatefully, and wasn't really, but it didn't even stop
him ... he just kept yelling. I did call back crying, another took
the phone, I think the manager grabbed it and acted friendly in front
of that employee saying he had a lot of cars. I had called very early
in the morning before I think his staff was there or was just getting
there and perhaps cars were going to be soon serviced. I was
hysterical, and could no longer speak and hung up.
I could not get
composure, and after an hour or two that's when I called another Jiffy
Lube that had been very professional in the past. They were helpful,
but I was so upset I couldn't quit crying out of fear and what Jiffy
Lube allowed to be done to a human being.
out there please help me.
Jiffy Lube has made it
possible in their employee hiring statutes for an employee to fix your
car off site and SOLICIT ON THEIR PREMISES WITH BRIBERY! The excuse,
I understand, is that they have no control what someone does on their
free time??? It's not whether they are capable or not, and I seems
very evident to me they could be encouraged to offer their help or at
least their "driveway" to conduct tearing apart a car, as they told me
that was okay, as long as they tore it apart in the drive way and not
the garage??? That is almost the most trickery way I feel I've ever
experienced, as the parking lot is their property, isn't it?
On the aftermath voice
mail, this man claimed I was in "poverty" and did it "out of his
heart" after the first contact to get help from Jiffy Lube, but he
actually considered me to do their books when their mechanic business
was built with customers in March. He said where it was, somewhere
off 75th street in Mission. How can Jiffy Lube allow this? Their
employee tore apart a car that was fixed by their employee off site
with rusty old junk yard parts, put a child in danger, and a life in
danger by breaking car door opener with leaving sharp razor almost
edges and no one could not exit car o passenger side. That was
damaging my car, not fixing it???
They, knowingly kept the part they broke
without telling the me they broke it and admitted it to the other
employee ON SITE at Jiffy Lube it was in their car they didn't have at
Jiffy Lube. I was told if
my car was torn apart in the parking lot they could do that??? Again,
I was told ... the "other" employee knows all about you, so you can
come and we will fix your car, but they didn't!
This happening was
AFTER a comprehensive claim that had already been made at insurance
company, speaking to my insurance agent I've had for over 25 years and
having an appraiser scheduled with $50,00 deductible. I even had
letter. The Jiffy Lube employee said that he could get the part at an
Auto Shop in Kansas for less than $26.00 and "come to my home and
fix," yet he broke parts of car, put in a rusty bent part when there
was absolutely no rust whatsoever and had really purchased at a junk
yard, broke the widow hold, and made many more problems, even of
danger. My insurance agent told me that if I could get it for that
kind of price, then it probably would be wise not to claim, as now
claims were making premiums go up, although I had none before this one
that would affect my payment. I have excellent insurance history
All of those
problems surfaced a non safe vehicle, when what was wrong had nothing
to do with not safe.
When I had oil changed,
he took duck tape and taped the window shut at Jiffy Lube before his
offer, as all it was ... was a broken track that pushes up and down
the window. He broke the door
handle spring and door handle and made it impossible to exit car if
their were a need to do so after an accident, putting a life in danger
... redundantly mentioned after he so called fixed my car.
I noticed what he did, and he
asked to bring it back to Jiffy Lube. That sounded strange, and I
asked him if that was really okay. He said yes, as the man that was
there knew all about me and all the plans (bookkeeper? for new
business ... I'm not clear). He said to bring car up immediately. I
did so. He tore the door apart and at least fixed a spring so I could
open it, but it still doesn't work properly. I must be careful when
opening, and avoid using the passenger side, which is difficult when
one has a 5 speed shift in the middle!
He admitted with this
Jiffy Lube employee that he put the broke car handle in his car and
didn't have with him and would find and super glue??? The other Jiffy
Lube employee was not customer service oriented or professional, but
did say "that's what you get
for buying a part at a cheap junk yard,"
as he explained the problem and what the
other employee had done. That employee said there was a 90 day
guarantee, but the one that fixed the car said "no" ... as he had got
the part at a cheaper junk yard and said something about a 30 day
guarantee maybe, but never followed up after my call after call. Not
even a, "I am busy and will get to it later" call. NO RETURN CALLS
WHATSOEVER! The other man at Jiffy Lube that was to go into business
with him said that the part was bent too. That not so friendly
employee was trying to set up a mechanic business with the other
employee by using Jiffy Lube customers. I have the piece of paper and
phone number I was given to call when I changed oil, one side showing
"Mechanic" type business.
I truly feel this is
elder abuse and taking advantage of a customer that is disabled, that
insurance would have cost less. I gave the man $54.00 in cash, $10.00
in quarters, as that is all I had at the time. I therefore have no
receipt, but he would have one from the junk yard and there would be
several caller-ID numbers on his phone bill to me that day without a
doubt as he kept calling. I don't think so much that the employee be
addressed as much as the MANAGER ... as he was the most hateful,
inconsiderate human being I have ever met. He had no consideration
whatsoever for his customer, elderly, disabled or not.
He just kept saying "SUE ME!!!"
... almost laughing out loud a bullying and poking at a customer,
reversing it and saying I was hostile???
I am far from hostile and love and care deeply, but it is obvious I
hurt deeply too when companies are now getting away with this kind of
treatment to a long time customer.
Please note this has
been going on for several months. I was told your POLICIES give the
ability for someone to do such a thing!!! No wonder the manager is so
confident, rude, hateful, and hostile, telling me I'm hostile. I have
cried for two days over such treatment, as it was on my
granddaughter's birthday week .
Now even fear
leaving my name if someone could get so hostile over such little
Mark in Cypress, TX Forgot to Tighten Plug
Service at the Grant and Louetta Cypress location has been getting
worse and worse and it's very expensive. When I went last month, the
price for oil and filter change plus tire rotation was $75. For that
price, you'd expect good service and a quality job.
But the next day I noticed a pool of oil in my garage where my car is
and knew they hadn't re-tightened the drain plug after then finished
the oil change. I took it back in the next day and they fixed it after
a 45-minute wait, and tried to tell me the problem was a poor oil pan
seal! The car is only two years old! Give me a break.
To top it all off, a week later I noticed that the 'technician' had
really scraped and gouged one of the alloy wheels when rotating them,
basically ruining the looks of it.
So to sum it up, avoid this Jiffy Lube location at all costs! They're