Rick in Long Beach, CA Coolant System
My 20 year old daughter, took her car
to Jiffy Lube for a routine oil change nothing more after her and I
talked about things car owners need to do. She did not start driving
until almost 19, and relied on others to get her from work and so on.
On July 8th, she went in to the Jiffy Lube in Log Beach, about half a
mile from her boyfriends house, where she was "up sold" a premium oil,
and coolant system reconditioning and a new cap for her "overflow", a
usual oil change advertized for $19.99 cost her $154.00.
The car set parked for the weekend and she started driving again for
On her way home, driving down the 110 freeway, again to her boyfriends
house in Long Beach, she called me on the way home saying she saw
smoke cominh from under the hood.
I told her to not get off the freeway, pull over and a cop or the
freeway patrol would look at her car and determine the issue of where
to go from the time she was stopped.
I arrived 30 minute after, where the CHP had pushed her off the
freeway on to 223rd, and CHP called AAA before I arrived.
We did not restart the car and towed it to a local Pep Boys, where, it
was determined the car overheated. There was zero coolant in the
reservoir, which when hot should have been full(of overflow).
Jiffy Lubes claims no responsibility. The car was in great shape,
prior to changing the coolant, that was not even requested when my
daughter pulled in. I am still waiting to talk to the owners of
the Franchise who are "unavailable" the manager has claimed "it not
The car has never had any problems, and what a coincidence that all of
a sudden, three driving days after going to Juffy Libe for an oil
change, and ended up coolant change the engine would overheat, to the
point now Pep Boys says, " new head gasket", $1,800.00.
Connie in Albany, NY Engine Burning Oil
Wow. I wish had read these complaints before going to Jiffy Lube,
Western Ave. Albany NY.. Several months ago I had fairly new engine
installed in my 96 Camaro. It needed an oil change and I went to Jiffy
Lube around 5/30/11 as they have evening hours. Last week the 'low
oil" light went on. I checked the oil and it read full. Next day,
same light went on and car is one qt.low on oil , which I then
added. No oil puddles on ground. Next day low oil light off. Next
day, low oil light on, car low another qt. oil, which I add. low oil
light off, so I think the car is safe to drive.. Over next few days,
oil low again, so I stopped driving the car. Odor of burning oil
coming from engine area. Oil leak noted around oil filter valve. I
plan to have it towed to my mechanic tomorrow A.M. hoping this did not
damage the engine. I left message this AM on Jiffy Lube's voice mail
(before finding the leaky valve)reporting all of the above except
what was noted re the leaky valve. I specifically stated I was going
to work, to please call me at my work number. Instead the customer
service rep leaves me a message on my home phone stating he wants one
of his staff to come over to look at the car before anyone works on
it. He left his cell number, I called him back, and no return call
yet. l So far I have spent $26.00 for cabs to and from work, and
purchased the book of oil changes for around $60.00. All for this! I
anticipate they will deny any error they made when they changed the
oil. If it costs less than $50.00 I will argue with them for full
refund and the accrued costs. If their shoddy work caused any
damage to the engine, you can bet I will see them in court. I am
adding my name in the event they have staff reading these complaints.
Miss T Destroyed Engine
3wks ago got an
oil change from jiffy lube, two days ago my truck overheated and had
fluids running out everywhere, the next day my engine died :( got
stranded on the side of the road with my child in the car, had to get
it towed to my mechanic, my mechanic told me that jiffy lube didn't
properly place the antifreeze cap, antifreeze was leaking for two
weeks without my knowledge which caused gaskets to bust and overheat
the engine(the engine needs to be replaced which cost over $5000), now
i'm without a vehicle because jiffy lube is saying its not their
fault.. They have lost me as a customer, i will be contacting my
lawyer and the media to expose them asaaaap!!!
Lee in Durham, NC Wrong Transmission Fluid
I took my 2003
Honda to Jiffy Lube in Durham, NC t have transmission fluid changed.
The jiffy Lube put the wrong transmission fluid in my car. After
driving the car for approximately 210 miles from Durham to Greenville,
NC I started to smell a burning smell like fish. Took to the Jiffy
Lube in Greenville, NC and found out that the wrong transmission had
been put in. They also stated that it had 1/3 too much fluid in it. I
then had car towed to the Honda dealership who stated that I needed to
have the transmission replaced due to the torque converter being
fried. I contacted the customer service center who stated that they
needed to have the transmission completely broken down. This is after
the Honda dealership went into details about the problem the wrong
transmission fluid caused. I have ended up having to get a lawyer and
will be taking them to court in order to have my car fixed completely.
The customer service representative doesn't seem to have a clue about
Hondas and I refuse to have any one other than Honda perform the
repair. I learned my lesson on Jiffy Lube.
 Terry in Valley Stream, NY
Transmission Hose Disconnected
We went to a
jiffy lube in valley stream, ny and spent $500 to get Transmission
svc, fluids rear differential svc oil change signature service etc.
Down the block the transmission hose came off and all the transmission
fluid spilled on street. Jiffy lube came and corrected the hose that
was not properly put back on and refilled the fluid. They took $20
off the service.
My problem is
now I am going to have to take it to my mechanic to make sure that
everything else was done properly. I believe that we should get
refunded the $159 for the transmission service! Do I need to go
through small claims?
in Conyers, GA Untrained Personnel
I took my car in for an oil
change to jiffy lube store 477 in Conyers ga. When I left I
automatically returned because my car sounded odd. When I told the guy
my car sounded differently he stated that's a VW that's how they sound
and was very rude. I called corporate and spoke with a guy by the name
of Ryan I explained my experience and never received a call back.
Finally it was time for my 60,000 mile service went to the dealership
who advised me my oil pan was over torque. My fiancé Called once
again and spoke with chuck who advised him to send in receipt go back
to store and fax with claim form. Later received a call from chuck who
claimed I was overdue two oil changes in between and I could have
changed the oil myself. Therefore they are denying my claim. Went to
court to file my claim waiting on my date. This whole jiffy lube thing
is a scam and they have people working on cars that obviously are not
trained to service certain vehicles. Beware!
Linda in California Incomplete Service
A week ago I went to my
regular Jiffy Lube for an oil change before I left for a 350-mile
As always, I remind
them that I want them to check everything they say they check. I've
been saying that every time for the last few years because once, after
they finished, I asked if they check steering wheel fluid and I was
told yes they did, and according to their checklist, mine was fine.
Since my steering wheel
had been making noise, I went straight to the mechanic, who told me I
had NO steering wheel fluid! I knew then I had to keep my eye on Jiffy
Lube. So this time after I reminded the guy to check everything,
I told him I had no windshield washer fluid. He assured me they would
check it all.
When I got to my
destination, my windshield was covered in bugs. I ran the washer, and
all the bugs got smeared across my dry windshield. No washer fluid! I
couldn't believe it! In fact, I thought the device must not be
working. I opened the hood and uncapped the washer fluid. The
attached dipstick came out bone dry. Now I knew it was not my pump!
Yet the receipt said "Added." If they didn't check the washer fluid
that I *told* them was empty, what else didn't they do?
There were no Jiffy
Lubes in the area. A week later, I returned to my Jiffy Lube and the
manager immediately blamed my car: My pump is probably not working. I
showed him the bone dry dipstick and he said I must have a leak --
that would have to be some gaping hole to drain the entire store of
washer fluid in a few hours. I think I would have noticed!
He also said he
remembered how I had come back last week after they finished my car
and he had personally filled the washer. That was a complete lie; I
never came back until that moment. He said he would fill it,
and I said I wanted him to check everything because obviously I can't
trust anything they say. The rest of the day, I looked for leaks under
my car and saw nothing.
Even though they fixed
it, I don't think I will go back to Jiffy Lube. I can't patronize a
place I can't trust to do the simple things it says it will.
Greg in Glen Burnie, MD Transmission
I took my ’02 Mercury Cougar
to Jiffy Lube in March to get an oil change. I was advised to get a
Transmission Flush because my fluid did not look good. I agreed.
Since then, I have noticed that it has been hard to shift. And my
check engine light came on. I took the car back to Jiffy Lube, they
checked under the hood, said that they found nothing wrong with the
car, and turned off the engine light.
My next service was June. I
get my oil changed, everything’s fine. A week later, I notice my
transmission acting up. It feels like I’m towing a boat. I put the
car in drive, and it revs up, but it doesn’t move. I took the car to
AAMCO, and they told me that I needed either a transmission rebuild or
replace. The estimate, parts and labor, was close to $6000.
I then went to Glen Burnie
Transmission to get a 2nd opinion. They also suggested the
rebuild or replace. They gave me an estimate also close to $6000.
I continued to shop around and
went to Suburban Transmission. They told me that some “Drum” may have
been cracked, and that some “Valve Body” had to be replaced. They
also offered to rebuild or replace the transmission. Their quote was
All of the transmission shops
checked the transmission fluid and said that it was dirty. They also
test drove my car, and plugged the machine to get codes off of it. 4
codes popped up. Two for the TCC, one for gear ratio 1, and the other
I finally decided to take it
to the mechanic at the gas station down the street. The mechanic told
me that the transmission fluid was dirty and smelled like it was
burning. At first, he thought that there was an issue with the
sensors, so he replaced them, just to begin with the little things
first. The sensors had no effect on the car.
The day that I got the car
back, I went to Jiffy Lube and talked to the manager. He checked the
transmission fluid and claimed that nothing looked wrong with it. He
then told me that the fluid that Jiffy Lube uses is MERCON. I called
the same shop the day before, and was told that the fluids that they
use are either Dexron or Wolfshead. They said that they do not have
I think that something is
shady about this place and I plan on contacting Jiffy Lube Int’l to
further complain about this situation.
I brought my son's car for
an oil change. We had a coupon. We received a call stating that the
radiator and transmission needed to be flushed. I was offered a price
of $300 to do this work and to re-charge the air conditioner. I was
told that they checked for leaks in the a/c but could not add freon
because it took a132 freon. I was charged $322.
I brought the car to
another mechanic the following day. I was told that the a/c had not
been checked because no fluid had been in the system for a long time.
I then requested the
service records on the vehicle from the previous owner and saw that
both the transmission and the radiator had been flushed 7000 prior. I
believe I was taken advantage of.
Boise, ID AC Leak
Our Town and Country has a service at thi location.
They told me that we needed 2.5 liters of free-on added, but did not
mentioned that it had a leak. We agreed that we will pay of that was
needed. Next few days, the AC was not working again, we brought it
back in and we told them maybe it has a leak. The tech guy came back
and said yes you do have a leak. When we asked why did they not tell
us that in the beginning, he said yes he did--Do they think we are
dumb? Why would we say yes, put the damn thing in with a leak.
Hello? So the tech guy called his manager and he did not want to
admit anything or refund anything. he stood high and mighty and said
he did tell me it was leaking. What is wrong with this guy? he was in
his office the whole time and now he will stand here and tell me that
he told me. They Cheat their customers, they lie and charge for bad
service. I will not use them again!
Debbie in Streamwood, IL Broke Door Handle
I took my car in to
Jiffy Lube in Streamwood
Il. and when
they opened my back door to clean they broke the handle latch, they
attempted to fix the problem but could not. My door now has a
holding the door closed and would not even give me any discount. The
district manager has not called us back so now am going to
corporate. The part will cost $165.00
from the dealer, that does not cover
instalation. All i asked for was a
discount on the oil change and received
nothing so far.
Ralph in Gig Harbor, WA Oil Filter Fell
I Had my oil replaced at
Jiffy Lube Gig Harbor, WA, yesterday (July 3rd) and today on our way
out of town for the 4th of July weekend the oil filter fell out of our
Mini Cooper. Called Jiffy Lube and they said "Have it towed and
inspected (at your coast) and we'll let you know what we're going to
We are stranded on 405 at
Exit 7 almost 40 miles from our home. They don't care to help. I've
asked for the owners name because the manager (Terry) refuses to help
based on company policy. Do you have any owner contact
Spoke with Terry (Jiffy
Lube Mngr) again and asked him to help. We're stranded. His response
this time was "You can't even prove we had anything to do with this"
... "Get a written inspection from a certified mechanic" ... "If you
can prove its our fault" ... "Maybe you'll get reimbursed you for your
costs" (I hit record on the cell phone recorder)
What ever happened to
people doing what's right? A simple "I'm sorry, we'll send
someone from the closest Jiffy Lube to help" would have been nice.
 Vic in Missoula, MT Flush Destroys
Took my company van in for an oil change at 721 Mount Ave. Missoula,
Montana. 59802 in May of this year of course they start to pressure me
with this and that usually I decline this time they talked me into a
Trans flush, big mistake. The next couple days I noticed a leak
dripping from some where, took the vehicle to our mechanic and he
showed me where it was leaking, from the Trans line at the radiator
suggested I take it back to Jiffy Lube so I did, I was greeted like I
had a disease after I told the tech the problem I had. He said "it
leaked like that when I brought it in" funny I never had to had fluid
to it before. He played with a hook on the line added nearly two
quarts of Trans fluid and said it was OK, Well its not,I have to add
fluid daily, now I have to take to my mechanic and have it repaired at
my cost. We have 7 vehicles in our fleet, they will lose our account
if this matter isn't taken care of.
 Connie in Round Rock, TX
Windshield Wiper Scam
I had the worst
experience on June 5,2011 at the Jiffy Lube in south Round Rock,
Texas. My daughter, grandson and I went to Jiffy Lube to have my
state inspection done. Even though we were the first people that day,
we were told it would take 40mins. . We walked over to Walmart for an
hour and when we return to Jiffy Lube I was informed my car had
failed due to a passenger windshield wiper. I told the guy behind the
counter that I would pay to have the wiper changed and he said it
would be an hour or so because the car had to be inspected again.
I asked the guy why, if the car had only failed due to a passenger
wiper blade? The man behind the counter said he didn’t know he was not
from Texas. At this time the shop was packed so I told him to forget
it and I would come back later. He informed me at that I could not
leave until I paid for the failed inspection. As you can imagine, I
was not happy at this point, but I stayed. Coincidence or not, a
pickup was pull up behind my car for the remainder of my stay. While
I was waiting, another customer came in and stood at the counter for
over 15 min., all the while watching the workers talking in the bay
area. At that time, the customer preceded to call Jiffy Lube to
let SOMEONE know he was standing inside to check in.
After waiting 40
min. for someone to put a blade on my car and inspect it AGAIN, I saw
a Jiffy Lube employee go to my car, put on a wiper and bring it around
to the front. NO 2nd INSPECTION! Then the guy behind the counter
said I owed $44.98. All I want to know is WHY someone could not put a
wiper on my car when I asked? Instead I was made to wait another
40mins. and was treated very badly. I paid the $44.98 and left
feeling very bad about the experience I had there and will NEVER go
back!!!! I will let people know about Jiffy Lube's customer service.
I wasn’t going to say anything, but I think you should know of the
bad service this place is giving.
Jon in Chehalis, WA Broke Air Flow Sensor
When I used this
store they broke a wire to my mass air flow sensor. I ended up finding
the wire my self after the mechanic at Centralia Shell that they said
I had to go to could not. The manager Jeff Martin is not a man of
honor as he stated he was in the past. He said that since I did not
have a license to repair cars he would not pay for the mass air flow
sensor his mechanic said was bad. Please anyone in this area do not
use Jiffy Lube.
 Bob in Rockaway, NJ Oil Drain
Plug Gasket Missing
Add Jiffy Lube to the list
of places I will never do business with again.
Since my last oil change,
5/3/11, my 2001 Nissan Sentra has been dripping oil all over my
driveway, causing me much grief. I took it to another shop and,
lo and behold, the gasket on the oil drain plug was missing. So
I got it replaced and there is no more oil leak.
Maybe if Jiffy Lube spent
more time concentrating on doing things correctly, instead of trying
to sell me things I don't need, we would all be a lot better
off. Every time I go there, they want to sell me a cabin filter
and/or air filter. To get to the cabin filter, you have to take
the glove compartment out via two hinge pins. They never put
them back correctly. Having the glove compartment fall on the
floor when you're driving is not fun.
So I have to constantly
yell at them, "DON'T TOUCH THE CABIN FILTER!!". Do they listen?
No. You have to watch over them like hawks. I can change
these things myself for a fraction of the cost. I simply don't
trust them to put everything back correctly.
Then there was the time
they broke my dipstick. OK, the top is made of plastic and the
rest of it was stuck down inside the tube. They were very
arrogant about it and told me they weren't responsible. Gee,
you're the last guys to touch it. Fortunately, I was able to
suck the old one out with my shop vac. I got a new one from a
After this latest oil drain
plug gasket incident, I'm finished with them. There are plenty
of shops around that will do an oil change.
Steve in Encinitas, CA Incomplete Service
On June 19, 2011, I visited
Jiffy Lube at 221 El Camino Real in the city of Encinitas. During the
visit, I received the standard oil change, plus an air filter. While
checking out, the cashier who was closing out my transaction showed me
all the items they checked during the vehicle's service. I noticed
that two of the items, windshield and vacuuming indicated "customer
declined." Since I never decline anything with the staff I questioned
him about the lack of service. The cashier said, "Well, your car
looked pretty clean to me, so we did not clean it."
Since I was running out of
time, and my vehicle was driven out of the bay, I left, but pissed off
that staff decided for me on what to clean. I paid full price for the
service and I should receive that service. If this is Jiffy Lube's
policy of conduct, the customer's expectations should read, “We might
check it, then again we might NOT check it. It is our option."
Today, I spoke to the manager
about the problem. He was argumentative and said, "cleaning is a
courtesy to the customer, it's not part of the price." .... I
do take care of my vehicle, and I had it cleaned last week, but that
does not justify the actions of the employee(s).
Evan in Deer Park, NY Broke Car Window
I had never gone to Jiffy Lube
in my life. I decided to go there for a quick oil change. Boy was I
wrong! I wound up having to wait several hours because the incompetent
workers locked my keys inside my car! They spend most of this time
trying to get my door unlocked. The way they went about getting my
door unlocked was probably the worst thing they could have done. They
were prying my door back and bending it the wrong way causing damage
to the paint job, during this process they somehow pulled the glass
window off its "track" and it would not function properly anymore.
Fortunately the manager at the Deer Park, NY Jiffy Lube was kind
enough to give me a full refund and send me to a mechanic in my town,
Patchogue, to have this issue resolved. Wonderful, I thought to
myself. I got this taken care of after a few days and my window was
once again working. About one year later my window decided to fall of
the "track" again. I gave Jiffy Lube one more call, bad idea. While on
the phone with the Assistant Manager I explained what had happened and
he seemed like he was going to help me out, however instead of helping
me he passed me over to the store's Manager. I explained the issue to
this gentleman in full detail, turns out he remembered me from the
first time I had this problem. He proceeds to inform me that they are
not responsible for the window anymore because they have not had their
hands on it in over a year. Now correct me if I'm wrong but is Jiffy
Lube not the original cause for the problem? Would this issue be
happening if they hadn't broken it in the first place? NO! So explain
to me why I am now sitting on a car with a broken window and no
solution to the problem other than digging it out of my own wallet.
This is completely unacceptable and I do not know exactly what to do!
 Georgie in Sacramento, CA Wrong
Tire Put On Car
Yesterday my son used my car and when he brought it back, showed me
the tire on the back drivers side, which has a different rim that the
other three tires. This was strange because I purchased a matching
set of rims about a year ago. Jiffy Lube # 2354 was the last place to
do anything to my car and they had been told previously to NOT rotate
This morning I woke rather early with the situtation on my mind and
reallzed that taking this to the attention of the shop, will probably
not get my tire and rim back. Which is even more irritating because
that means that the matched set of tires and rims I purchased now has
to be replaced.
I pulled some of the old receipts and in checking them against the
Motor Vehicle registration card, I am now wondering who's vehicle your
records are for because the Engine Number on the receipt didn't match
my car and the annotation indicates that it is a 2002 fuel injected 2
wheel drive Forester, when in fact my vehicle is a 2003 4Wheel drive
I will be taking my car to the Jiffy lube I have use for several years
now this morning to let them know of the problem. I also expect to be
1. They didn't put the wrong tire on my car
2. There is nothing they can or will do to correct the problem.
The problem with the first argument is that no one else has had access
to the car and when I had the last oil change performed there was
white Forrester in the bay next to my car. I have a tendency to think
that my tire was put on that car. I will have an additional
comment after I have talked to the people at the shop.
To complete the message I sent
on Friday, June 17th. There was a message on my answering machine
when I got home from Work on Friday asking me to call and make an
appointment with someone named Chris (Brian was who presented himself
as the manages that morning). The message indicated that they need
additional information AND pictures of the wheels on my car.
I went in on Saturday about 4:30 p.m. Asked politely to speak to the
Manager Chris. A man came to the counter and said he was Chris and I
again gave my name. He acted like he had no idea why I was there.
When I explained that I had an appointment he response was, "Oh that"
I need a clip board. He went out to the car took the name of the
tires but didn't seem to write down anything about the one rim that
didn't match. He when asked rather condescendingly what do you want
us to do. I said that since it was not one of the rims I had
purchased in April 2010, I wanted my tire back or replaced. He asked
how do you expect us to know where that wheel might be. Then I said
that there had been another Subaru next to mine that day. The
person named Chris said he had looked it up on the computer and that
there was not another Suburban there. He then asked so what do you
expect from us? I stated my wheel or a replacement. I have a copy of
the receipt when I purchased them. He said “Well your not going to
get that.” I told I was not afraid to pursue this through the
department of automotive repair or consumer’s advocates. He shrugged
and said so. Joe will call you he is customer complaint.
I left, called my Cousin who
has a tire shop about 40 miles from Sacramento – drove to where I had
purchased the original rims and was told that they didn’t carry the
odd rim and that the tires were a common brand and were available in
several tire shops. I then drove to my cousin’s shop. He checked
it out and told me that the odd rim was also an after market but not
the same manufacture as the other three. He made a couple calls.
Found a rim that matched the
others I had purchased and GAVE it to me, I paid the labor of having
it mounted. Today, I got a call from Joe in Customer
Complaints. I told him what happened and his attitude was then it is
resolved then. He said that Jiffy Lub wouldn’t do anything because it
had been 9 months. I really didn’t think I needed to double check the
care behind the people at Jiffy Lub because I had been doing business
therefore years and had referred numerous people to this particular.
I did tell Joe, that my
intended was to let all my friends know about that happened and the it
was not a good PR situation for this station. He said thank you for
being honest. So now I am out the gas it took to get to my
cousins as well as the labor cost to have the rim replaced, but I have
4 matching rims back. I also went to the place I bought the rims and
tires originally and they will honor the full coverage I purchased for
the set on the three tires they know to be the original ones,
Am I happy – NO,. do I intend
to ever go into that Juffy Lub again – NO, have I decided to not use
any Jiffy Lub – just about., and have I or will I tell everyone I know
– it has been done. Including the friends on the Genealogy Club face
 David in Happy Valley, OR
Service Engine Soon Light Problem
I drove in for some oil change
service and got sold some extras including fuel system service and
cleaner charged, total $245 and now a new SERVICE ENGINE SOON LIGHT
problem came on. Outrageous
Flush Destroys Transmission
finally got my car back and it runs good after the bad service I got
from having the transmission flushed. I still believe that if the
service man have told me what would happen I would never had the
service done. The final cost is $1900.00 to completely rebuild the
am rest assure that the service people need to be educated in what to
tell a customer about the service the customer wants. This would save
a lot of time and expense that I had to put out on my car. I just
wanted to tell you my felling and hardship I had after getting it
It has been 7 months and you people have not
done anything about the half ass job that was done on my car that cost
me a transmission to be repaired. The more I thing back about that
day, your manager at Jiffy Lube said that the Power Steering was over
serviced and they had to drain some out. The reservoir for the Power
Steering isn't very large and it should haven't been OVER SERVICED.
One thing for sure I shall NEVER have MY SERVICED at JIFFY LUBE and
I shall pass the work about them.
 LaMoyne in Norman, OK Manager
Yelling & Pushing
I, like most, ran into
Jiffy Lube because I was preparing for a road trip and couldn't make
an appointment with a more respectable company. So I got into all
this trouble, just to save time. Hindsight, right. Well on Saturday,
I went to Jiffy Lube for an oil change, they ran my car into their
service bay, and in a few minutes a "salesman" came in with filters in
his hands, and said "these need to be changed, these two are
completely blocked and the other, it needs to be changed out also," he
didn't quote prices or anything, I should have asked, but told him to
get it done, I had to be somewhere else in 1 hour. So when completed,
I was called to the desk, and was in shock, when an oil change and
these filters were $174.00.
What in the world costs
$174.00, did you put liquid gold in there. I figured about $30.00 for
the oil change, and maybe another $30 for the filters, $60.00 right.
Well ma’am you added the high mileage oil, and there was ... and then
the filters, so that's $174.00. OK do you give military discounts,
well; I can work with you, how about $153.00, that's a $21.00
discount. Well, I guess that's better. I paid the bill, got my
ticket, and left. On the way to my next errand, I heard this terrible
groaning upon acceleration and a whine when I start my car. I talked
to my husband who is out of state right now, and he said take it back
tomorrow. Sunday they are closed, so Monday after work I went back to
the Jiffy Lube and tried to explain to the guy who waited on me, and
asked him to ride with me and hear the noise. He said OK, and when my
back was turned, he was with another customer and another man came to
my car window. He said "I am the manager here and what can I do for
you", I said, "No the other guy waited on me, and I asked him to,"
"Ma’am I am the manager here, I will help you," I told him that my car
now is whining and groaning upon acceleration and I wanted to know
what would cause that, He said "Do you have your ticket", as I handed
it to him, "what did we do here that might cause that, I don't see
anything that we did that might cause that," "I figured you would say
that," "Ma’am, if you are gonna yell at me, I won't help you at all,"
So I reached out and grabbed my invoice from his hands, and rolled up
my window and left. As I was leaving, I could hear him say, she's
done, that's it, and she’s done. Well my car still whines and groans
I have never been treated
that way, to refuse to help me with the complaint. To blame me for
their shoddy work, or their carelessness with their clients that they
depend on. What has happened to customer service? But as I look at
their complaints, I know what their problem is. I won't go back, that
being said, I will do everything in my business, my power, my
contacts, to make as much noise as I can, to see to it they never do
this to a customer of mine, my friends, my family, ever again.
I thought about calling
corporate office, but don't know if they are franchises, or
corporately owned. But I will find out. Never, Ever go to a Jiffy
Lube with one of your most EXPENSIVE and prized possessions. YOUR CAR
The end the of the story,
is I paid for a real mechanic to find out why my car now whined and
what was causing that. When the real mechanic finished, it turned out
Jiffy Lube left out the $33 air filter I paid for out of the car, and
left the lid open.
So I went back to the
location and walked into the store office where they have waiting
clients, where I was lead the last time, and the obstinate manager met
me at the door, and pushed me out of the door. I stood my ground but
he continued to push me with that barrel belly of his, and pushed me
out, I said, what's wrong you don't want waiting clients to hear that
you left out parts that you charged me for. He said I am not doing
s--t for you if you are yelling at me. The conversation continued to
lead to a louder argument, I continued to demand he put in the air
filter, and he refused, asked to me leave, and then called police. So
I told the officers I wanted to charge him with assault, and they
replied that it would be my word against his. I said I would welcome
the opportunity to get this in front of someone else to hear my side
of the story. So push come to shove, the manager put in the filter,
didn't shut the lid of my car, and left. He even refused to tell me
the owners name and address. What manager does that. But I just
called another Jiffy Lube and they told me, and I called him explained
the behavior of the manager of that store. he was sympathetic, and in
the end agreed to send me all the money back and even the $35 for a
real mechanic to look at my car for diagnosis. I have never seen a
manager act in this manner, ever. This guy doesn't deserve to be in
management of any kind. He knows nothing of customer is most of the
time right, or mediation or even of kindness to listen and then try to
solve the problem, whether is client is yelling or not. OMG Jiffy
lube advertises for a manager of their stores, especially the one in
Norman on Alameda, I googled it, and salary is $1000 a week, sounds
like one hell of a job. you don't have to do much, just dial 9 1 1.
in Concord, CA Good Service
My experience with jiffy lube at the one in
Clayton rd Concord CA is one of the best service I ever had. The
manager was very friendly and all the employees too. Especially the
manager name Mathew, that's one the reasons I keep on coming back to
this Jiffy lube its all about the customers services. Thank you and
keep up the wonderful service
Richard in Perry Hall, MD Coin Theft
I was at your
store on June 13th 2010 in Perry Hall, Maryland to get an
oil change. When I left the place I noticed a valuable coin I had
hidden up under the mat of my truck had been stolen. I was taking it
to a coin shop to get it appraised and forgot it was there. I turned
around and went right back but of course they denied taking it. I know
I am not going to get it back, but I wanted to let people know if you
do go to the Jiffy Lube in Perry Hall make sure all of your valuables
are taken out of the vehicle.
I thought I was
doing business with a reputable establishment. I now know better. I
will not be going back and I will tell everyone I come in contact with
not to do business with them.