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[1378] Vickie in Monterey, CA
Outrageous Price
Today, I brought
my 2007 New Beetle to the Monterey Ca Jiffy Lube. Rolling in, I asked
the man who approached my car what it would cost for a lube & oil
change using 5/30 synthetic oil. He said $42 plus change after tax. I
gave him the "thumbs up," and said "Let's do it."When I came to get my
car, the girl rang up an invoice for $75.90! I objected, citing the
quote given me when I drove in. "He must have misunderstood," was her
response.
They tried to
charge me $8.74 for 1.25 quarts of oil over and above the included 5
quarts. I objected vigorously and the manager credited it.
Honestly, this seems like an outrageous amount for such a "quickie"
job and six quarts of synthetic, which should cost maybe $30.00.
[1377]
Thomas Price is Price
This is in
reference to all that have problems within the pricing! I understand
that poor service is poor service, but for complaints on pricing, well
that's just life. I hear complaints that Jiffy Lube's employee's use
sales tactics, dont give correct discounts, etc. This is the 21st
century, price is price. You wouldn't go to a supermarket, & expect to
pay $5.00 for something that cost $20.00 would you? Hopefully not.
Wherever you go, theres always sales, sometimes more aggressive,
sometimes not! I think that for all the issues consumers have had with
damage due to niglect, you are correct, & compensation should be
applied. For those that simply have nothing better to do than compalin,
& bicker about price, GROW UP! Lastly, if you truely think your dealer
is better, than you've just been sold, as their job is to keep you
coming back & spending more!
[1376] Rosey in Lowell, MA
Racial Problems
I
am writtening in regards to the way employees of a different race is
treat at Jiffy Lube 1713 Middlesex Street, Lowell Mass by there
manager Mr. Don Paradise. I have been a custumer for over a yr now and
heard the manager called the spanish gentlemen racial slurrs and bad
comments. Also I have had friends that have heard it also. These men
deserve to be respected and treated fairly. The manager have a very
bad attitude with the custumers. I feel that a man in charge of your
company should treat employees and as well as custumers with respect.
I feel that he shouldn't be in the manager position. The employees
that work the afternoon shift I find are very good at there jobs and
treat there custumers much better than Mr. Paradise's shift. I am
writting this to inform you that something has to been done and
noticed. Thank you for taking the time to read my complaint and hope
to see charges at that location.
[1375]
Rick in Zion, IL Would Not Honor Coupon
I had my car serviced
on Sunday, August 16, 2009 at 4:30 PM. Upon arrival, I presented a
valid $10 off coupon for an oil change service.
The technician said fine and handed me the coupon to hold until check
out.
When I checked out, the store refused the accept the coupon. The
owner (John Moy) claimed that I had to present it upon arrival. When
he realized that excuse did not work, he claimed it was a corporate
coupon and he was independent and did not have to honor the coupon.
Finally, he gave me $8 off and not the full $10.
I will now look for Jiffy Lube corporate to refund the difference. If
not, then I will file a consumer fraud complaint with the State of
Illinois. If everyone does that, then the business license can be
revoked.
Beware of this store tactic to not adhere to Jiffy Lube promotions and
discounts.
[1374] Richard in Woburn,MA Engine
Flush Destroys Engine
Took our 2003 Toyota
RAV4 into the Beverly MA Jiffy Lube on July 20, 2009 for scheduled oil
change. After the usual pre-lube once-over, the mechanic (and I use
the term loosely) strongly recommended an engine flush. A service he
assured me was also "recommended by the manufacture for high mileage
vehicles." I agreed, service was performed and off I drove $189.79
lighter.
Less than a month later, and without warning, the oil light goes on
and the engine began rattling like a jackhammer. The dipstick was dry
so I added 3 quarts of oil. The oil light remained on as did the
rattle.
Brought the car to a local garage that promptly diagnosed the problem
as now having too much oil at the bottom of the engine that either had
a "clogged oil pump or worse."
In researching my suspicion of the Jiffy Lube flush and the timing of
the problem, I found this web site and the related horror stories.
With that information I called a reliable mechanic who was no stranger
to this issue. He dropped the pan on the engine and found quarts of
settled carbon the flush had stripped off the engine, filling the oil
pump screen and not allowing the oil to lubricate. He cleaned out the
carbon and replaced the oil.
Luckily the problem was repaired under $300. However, the flush did
cause some engine damage which has reduced the vehicle's life
expectancy.
I fully intend to pursue any and all legal recourse to recoup my
immediate and potential future monetary loss. Judging by the amount
of similar complaints, I have no doubt a class-action suit against
Jiffy Lube is in the works.
[1373] Rene in Pasadena, TX Multiple
Oil Change Problems
I have done my oil
changes at your Burke store in Pasadena Tx. Lately I have had problems
getting the service at your store. I had to wait twice longer than
expected one after draining the oil on my f250 truck they realized
they did not have oil to put in. The second time after removing the
oil on my wife suv they did not have an oil filter, and again i had to
wait until another store send one to them, and to top i off i was
charge twice for this last service. I hope this customer service will
change, I been doing oil changes at tis store for a couple of years
looks like they are getting worst instead of getting better.
[1372] Ray in
Ogden, UT Cracked Oil Sensor
Please see the below email
thread to Heartland Automotive ( a Jiffy Lube Franchise ). I am filing
a claim in Small claims court for the damages done to my car. I will
never do business with another Jiffy Lube location. They totally
ruined my car and refuses to take responsibility. Thank you for
establishing this website so private citizens can fight this wrong
doing by this corporate swindler.
<> I had an oil change done
at a Heartland Automotive Jiffy Lube on 7.26.09.
Immediately after leaving
the store, I noticed my oil light stayed on. But because I had just
completed an oil change and had total confidence in Jiffy Lube, I
assumed that it must be a problem with my instrument panel and
therefore I did not go directly back to the store. Besides that, I had
this work done on Sunday, and I was out with my spouse for a Sunday
Brunch, and decided to have the oil changed because the store was
right next to the Waffle House that we frequent. So I just continued
on with my day.
On SAt, Aug. 1 while
driving to the neighborhood store, oil started to pour from under the
left side of the engine. I didn't notice, but a passerby waved me down
and brought it to my attention. I immediately stopped the vehicle and
called a tow truck. I had it towed to a mechanic. On Monday, Aug. 3,
the mechanic called me and told me that the oil sensor had cracked and
that's where the oil was leaking from. I immediately went to the shop,
and while it was up on the rack, he pointed to the sensor and I could
see clearly that that's where the oil was coming from. I didn't let
the mechanic continue the repairs because I suspected something went
wrong at my oil change. But I couldn't tell what happened until we
actually got the car home, jacked it up, and we could then see that
the cable that plugs into the sensor had been pulled away from the
clap that secures it to the engine, thus pulling on the sensor and
cracking it. It was so fragile, that when we removed the sensor it
just fell apart. It's very obvious that the cable was pulled, and as a
result the sensor was damaged. I have sent numerous pictures to the
store, and Mr. Fox. I am including 2 of those pictures for your
review.
Let me also add that I have
talked with Mike Fox on a number of occasions. I understand his
position but I think we have different priorities. His priority is to
protect the company from liability. My priority is to have my car
restored to the condition it was in when I came to Jiffy Lube.
I am writing you this
e-mail in an attempt to exhaust all avenues in an attempt to avoid any
legal proceedings. I am asking Jiffy Lube to honor their warranty of
their products and services, which up to now, no one is willing to do.
Since my last contact with Mike, I have had my car repaired.
It cost me $186.00. This
could have been avoided if the store manager at store 2079 had
replaced the oil sensor that had been damaged. I am asking to be
reimbursed for my expenses to have my vehicle restored. Please be
advised, I will not leave this alone. If I do not receive a
satisfactory resolution to this issue by Monday, Aug 10, I will
contact the courts for relief.
<> Hi Mile, again thank you
for your prompt attention to this matter. I have looked over the
diagram. From the diagram I can't really tell were the wiring harness
SHOULD run, but I hope the attached pictures will clarify were my
cables run. Based on our conversation yesterday, I truly do understand
your position and it helped very much in calming the situation
emotionally. Thank you for that. However, I am stuck this morning with
no vehicle. I have to fix this issue immediately. If I have not heard
back from the shop on 1st Ave. where I had the work done by noon
today, I will have the vehicle fixed on my own and look for other
means for compensation. Again thank you, and I would ditto your
comments, " very interesting circumstances. Thanks Mike, Ray
<> Here is the routing of
the oil sensor wire which should be way clear of any hand or tools if
routed correctly, but never the less it is what it is. I will call you
today with a decision into this matter. The wiring harness splits into
the Y in the diagram but falls short of the bottom end routing area?
Interesting circumstances though!
<> Per our discussion I am
sending the following pictures. As you will see, it is not really the
position of the oil sensor as it relates to the oil filter, but the
cable that plugs into the sensor. I don't know if the pictures will
show these clearly, but the cable has a plastic connector that secures
it to the engine to keep it out of the way. The cable is pulled away
and the fastener is no longer connected to the engine. The cable wraps
around and located next to the oil filter. Which you can only conclude
that while removing the filter, the cable was inadvertently pulled,
thus damaging the oil sensor. You're prompt attention to this matter
is greatly appreciated.
[1371] Kevin
in Ogden, UT Unnecessary Wait
I went to jiffy
lube at 104 N Washington blvd, Ogden Utah 84404. There was one car in
the stall, I was told to pull behind it, the other stall was open. I
was there for 20 minutes waiting, one employee worked on the car in
the stall. The other three employees pointed at me laughing, like it
was a joke to make me wait. the way things are now days with the
economy I dont understand how they can run a company this way. There
is nowhere to contact anyone to complain. I work for U.S. Government,
I will do whatever it takes to get my word out about this bad company.
Any help you could give me will be used.
[1370]
Diana in St. Louis, MO Dishonest With
Coupon
I hesitated going to Jiffy
Lube in the first place but decided to go anyway after receiving a
$10.00 off coupon. I was told that the cost would be $34.95 with
$8.00 off and once I showed my $10.00 off coupon the manager didn’t
like that ,so he started stuttering saying that the price would depend
on whether I used regular or synthetic and how big my engine was.
He called by over and said I needed 7 quarts of oil and it would cost
me $48.00. I told him I have never paid that much for and oil change
in my life he got made and told me he would pull my car around and I
said then PULL IT AROUND! I left there and went to an independent
auto shop and paid $21.09. So there are still honest people out
there.
[1369] Pat
Radiator Flush Destroys Water Pump
I quit going to
Jiff Lube 3 yrs. ago because: I went in for oil change and they wanted
to recharge my a/c I said no its working fine, down the road and 1/2
hr later it stopped. I thought it was strange but did not complain. 6
months later "like an idiot" I went to Jiff/lube and this time they
wanted to give me a radiator flush, I agreed, 1-2 days later my water
pump went out and hoses were leaking.
I went to
complain they said just coincidence and offered no other solution or
reason. I have since then have told everyone I know and have convinced
alot of people not to go.
[1368] Walter in Crofton, MD Did Not
Tighten Filter Properly
I have had two bad experiences
with Jiffy Lube, Crofton, MD.
In both cases they did not
properly tighten either the oil plug or oil filter. In the first case
I noticed a smell of burning oil. I was on the road and ended up
pulling into a Ford dealership. They fixed the problem and charged me
$100 to clean out the mess, refill the oil and get me back on the road
again.
In the second case I was returning
to Maryland from South Carolina with my wife following. She noticed a
fine film of oil on her windshield. When we got back to Crofton I went
back in to Jiffy Lube and they fixed the problem after much hemming
and hawing. I recall that they mentioned something about the filter
not being properly installed. I was not charged.
Note that I drive a company car,
and PHH pays for maintenance. I have used them twice since these
experiences, but first tell the manager to double check the job done
by the technicians. I am awaiting a replacement PHH fleet vehicle, and
that new car will not be going to Jiffy Lube.
[1367]
Mark in Los Angeles, CA Oily Footprints
My daughter took her brand new Honda
Accord to Jiffy Lube for it's first oil change. When she got home she
had me look at her car. On her floor mat were two stained oily
footprints on her drivers side floor mat. When I went back with her
to resolve the problem, I had the assistant manager treat me in a
manner I wanted to choke him out. I had to go through the better
business bureau to finally resolve the problem. I will never return
and I tel everyone I know never to go there.
[1366]
Marcia in Stafford, VA Destroyed Oil
Sensor
I went to Jiffy
Lube on Friday, August 21st at the location in Stafford,
Virginia at 204 Garrisonville Road at approximately 9:30 am to get a
oil change on my BMW 325I. I have been to this location before to get
a standard oil change. I was getting the oil change because I had to
go on an 8 hour road trip to my friend’s wedding. I drove the car
there and shut it off as instructed by the attendant and gave him the
keys. I went inside to the waiting area. I was told this may take
about 25 minutes. I was then approached by the customer service
person who brought in the filter to let me know it needed changing. I
told him go ahead and change it. I noticed time was slipping away as I
had to get on the road, it was now after 10 am and my car was not
ready. I looked out the big glass window to see two young men trying
to screw a cap on and the screw got stuck so another guy had to come
over and help to remove the wrench or whatever device they were using
to screw the cap on. I noticed also that one of the20young men were
trying to start the car with no avail. There was a young woman who
worked at that location, who was working the desk said, let them
keeping trying it is a learning moment for them. I promptly replied
that I do not need them to be learning on my car which she quickly
replied, no, they need to close the hood first in order to start the
car, which sounded ridiculous to me, I have owned By now I noticed
that there was a problem, my car was not starting. I was then told by
the customer care person that they were going to go over everything
that was done to see why my car is not starting because they were able
to start it and pull it into the bay and after the oil change they
were not able to start it to drive it out of the bay. I told him that
I was going to leave and to call me when they figure out what was
wrong with it. I called my next door neighbor to pick me up and I went
home. I notice no one called so I called the shop to find out the
status, again I was told that they still don’t know what was wrong.
Eventually I came back to the shop where the manager on duty Andra
Sumler finally came over to me for the first time to let me know that
there is a possibility because the hood was open for so long as the
reason for why the=2 0car could not start and based on the manual it
says to leave the car for about 30 minutes and then it would start.
That was such as bunch of crock, never had that experience with the
car. Needless to say in 30 minutes the car did not start, I was not
surprised. I had to call a tow truck to tow next door to an auto
repair shop. When the tow truck came, I tried starting the car again,
and it did start but however was shaky, I was able to drive the car
next door and it then shut off and would not start again. The auto
repair shop checked the car and found out that the oil sensor was
damaged and as a result the car did not start. The sensor got damaged
somehow when they emptied the oil, so when they replaced the oil as a
safety mechanism the car would not start at all. The repair will cost
me over $400. I already paid $119.21 for the oil and filter change,
plus an additional $81.93 just for the auto shop next door to diagnose
the problem. I believe Jiffy Lube is responsible for this damage.
They used inexperienced people to work on my car. How can someone
screw up such a simple oil change and one that cost so much because=2
0of the synthetic oil used. I will be submitting my bill to their
corporate office to handle as the local manager did not want to take
responsibility or even offer to pay for the towing to next door. He
was rude, all he was interested in is having me pay for the oil change
even though my car could not start. I want everyone to know this.
Beware before you take your car to Jiffy Lube at 204 Garrisonville
Road, Stafford, VA. I am extra upset, because I did not get to go to
my friends wedding in South Carolina. Jiffy Lube not only ruined my
day, they ruined my whole weekend with friends and that you just
cannot put a price on.
[1365] Lindsay
Manipulation
My Jiffy Lube
Experience: Was horrible. I went there once and never again. I felt
manipulated by the workers to replace things that I recently had
replaced. They also encouraged me to replace license plate lights for
an exhorberant fee. The most disgusting part was that they didn't
have paper recycling and I saw them wasting a lot of paper. Anytime I
see or hear someone mention Jiffy Lube I remember this bad experience
and share it with others.
[1364]
Jill in Middletown, RI No Oil Destroys
Engine
No oil in my engine after a
Jiffy Lube oil change resulted in a seized motor. I went to get a
routine oil change on July 19, 2009. and on Aug 17 my car seized on
the road while I was driving and I can't get any help from the store
manager and regional manager and there are no leaks from
anywhere...NOW my motor will need to be replace for $2500....HELP CAN
ANYONE TELL Where TO GO FOR help AS WELL AS A LAWYER TO GET THEM TO
FIX THE PROBLEM...
[1363] Rob in Filmore, CA Improper Oil
Filter Installation
My name is Rob and a veteran
just having been released from the LA West VA hospital having
fractures in my face repaired, and unable to do maint. to my truck. I
entrusted them to service it as i needed to head up to Fresno. Not
only did it cost me valueable time, i had to return to JL due to
improper installation of the oil filter? My truck was saturated as
well as my driveway and no compensation was given exept an old dirty
coolant jug filled with some degreaser when i asked for help to at
least clean the under carriage,.,.,.,WOW! what is this world coming
to! The shop mngr. stated that this happens sometimes? Now i enjoy the
sweet smell of burning oil hitting my exhaust and the plumes of smoke
trailing my truck are helping our air quality with every mile until i
can get it properly cleaned cleaned which also cost more $$ and more
time! Both of which are limited. The store is located in Fillmore,
Ca.and is #3265 under Roknipour, inc. this stoes address is 707
Ventura st. 93015
[1362]
Thomas in Gainesville, FL Deceitful
Manager
I took my
vehicle in for a signature service oil change and engine flush. The
total cost of the service was $131.28. After driving the vehicle home
(32 miles), I noticed smoke coming from the engine compartment and
could smell burning oil. I checked the engine oil level when I made
it home and noticed that it was two quarts low. I replaced the oil
and I took the vehicle back to Jiffy Lube and was told by the manager
that there was no oil leak and that the liquid on the underside of the
engine was coolant, not oil. I placed my finger on the oil pan and
physically showed him that it was not coolant. He disagreed and
recommended I take it to a mechanic. His assistant told me that he
had made a note on the original invoice that 'there were signs of
leakage' when he originally serviced it. I had the manager reprint up
the invoice and there were no remarks made to that effect. In short,
the Manager was incompetent, and his assistance was deceitful. I did,
however, take his advice and took my car to a reputable mechanic. He
notified me that the oil filter was very loose and was leaking oil
profusely. He also performed a diagnostic on the coolant system and
found there to be no problems. This is but the first of
communications you will hear from me as I intend to recoup my losses
for the trouble that your incompetence and lying has caused me. I will
NEVER use your service again. I will also make it clear to all my
business associates, contacts, friends, and family that their car
servicing business should be taken elsewhere if my problems are not
remedied in a timely manner.
[1361] Darren in Baltimore, MD Wrong
Oil Filter Destroys Engine
I am writing to
request that Jiffy Lube pay for all expenses required to repair my
2007 Mitsubishi Galant including rental expenses. According to Jiffy
Lube policy before performing an oil change mechanics are suppose to
conduct a 14 point inspection that includes checking for any oil leaks
and/or engine problems. According to the receipt that was given to me
when I left the Jiffy Lube on
Hartford Rd the only
recommendation on it was for tire rotation. This proves that there was
no oil leakage or engine problems what so ever before I brought the
car in for an oil change. According to the Mitsubishi owner’s manual
when changing the 2007 Mitsubishi Galant oil filter it should be
replaced with a size 7317 oil filter the receipt from the date of
service indicates that a size 6607 filter was used to replace the
filter which is a smaller and less efficient oil filter. According to
the engine tear down preformed by Jerry’s Mitsubishi of Joppa Rd the
engine failure was caused by the engine not having any oil in it. The
oil level was little to nothing because a defective aftermarket oil
filter was used in my last oil change. The tear down also revealed
small metal particles in oil beneath the oil filter. (Performed by
Jiffy Lube) If what the receipt reads is true and the mechanic did use
Penzoil 5W30 synthetic oil for the oil change there is no way that the
car should have had absolutely no oil in it. According to numerous
sources and previous lawsuits, some Jiffy Lube branches have been sued
for not putting any oil and all in cars that were serviced. According
to the Jiffy Lube representative the oil she put in the car should
have been usable for at least 6000 miles. The report revealed that
there was little to no oil in the car after diving the car for roughly
3000 miles. Rather than contacting the Better Business Bureau of
Maryland and engaging Maryland State Delegate Darryl A. Kelly of the
26th district for Prince Georges County as my legal
counsel, I’d like to settle out of court for all expenses required to
repair my 2007 Mitsubishi Galant including rental expenses.
[1360] Jim in Oswego, OR Lost Oil
Because of Loose Plug
Th experience
there was terrible ,I wasted my whole day and the manager Kenny was
the biggest jerk asshole.They put my drain plug on too loose losing
almost all my oil and my oil filter it fell out .They didnt give me
the oil I had asked for. My whole motor sounded funny at first when I
left then when they checked it out the mngr said looks fine to me.I
took it to a reputable shop- and they determined that jiffy lube and
the mngr who worked on my my car were at fault...That guy shouldn't be
even be manger anywhere.he should be working at a snack bar.What a
complete moron. He was very rude,disrespectful,and treated my car like
total shit. I hope that guy gets fired and someone with a brain gets
to take over. Thanks for freezing up my motorand then refusing to pay
for it.JERKS ,LIARS I'll tak emy vehicles elsewhere
[1359] Trouble in Maynard, MA Differential
Plug Leaking Oil
In
July of 2009 I brought my 2002 Subaru Forester for an oil change to
the Jiffy Lube in Maynard, MA. While there they 'upsold' me a front
differential service while mentioning that the rear should be serviced
too. I opted for the front but told them I'd come back for the rear.
About 1 month later I took my car to a Subaru dealer for brake
service. While inspecting my car they reported the front differential
drain plug was leaking gear oil onto the exhaust. He said it looked
like the gasket was missing. The plug needed to be removed, gasket
needed to be replaced and the fluid needed to be changed (huh?). Of
course I agreed to the service - who knew what damage could be done to
my car if I continued to drive it as is.
I
called the Jiffy Lube in Maynard, MA and asked what service was
performed on my car on my last visit. They then told me they changed
the front differential. I NICELY explained my confusion as my
mechanic reported differently and what arrangements could be made to
either reimburse me for what Subaru had charged me, or what Jiffy Lube
had charged me for the original job that wasn't done correctly.
The tech informs me that it's not their policy and the car should have
been brought back to them to verify that they had screwed up. I
informed them I wanted to hear from the owner because that wasn't
acceptable. The manager returned my call and offered a free oil
change. Umm huh? You think after this I'm going to let them touch my
car again! Not. I want my $80 back and an admission that their tech
was incompetent.
Now I'm on a mission. I've contacted the national number, created a
group on Facebook and am posting bad reviews of this location on every
public website I can find. Do NOT go to Jiffy Lube!
[1358]
Chris in Moorpark, CA Pliers Destroys
Engine
Our daughter brought her
2003 Mazda 6 with 78,000 miles on it to Jiffy Lube for an oil change
three weeks ago. They quickly completed the job and she drove on.
Five days later her check engine light came on and her motor stopped
abruptly. We had the car towed back to our house and found that the
engine was completely seized and wouldn't rotate. The dipstick showed
that there was no oil in the engine.
We contacted Jiffy Lube in
Moorpark, who denied responsibility, claiming that our daughter
probably ran over something which struck the oil filter housing. We
towed the car to a local independent mechanic who thoroughly inspected
the vehicle and found plier marks on the plastic oil filter housing
and fresh oil covering the bottom of the car. Our mechanic gave us a
written estimate for $3200 to replace the engine. We took pictures
and told Jiffy Lube that we intended to pursue this in court if
necessary.
The manager at Jiffy Lube
contacted his corporate office and they sent out their Master Mechanic
and insurance adjuster to inspect the car. The mechanic pulled the
oil filter housing off and found it empty and cracked, apparently from
using pliers to remove it instead of the approved Mazda tool.
Surprisingly, he admitted responsibility and the insurance company
agreed to pay for a new engine.
A week later a new engine
was installed in our daughter's car and she was back on the road.
After reading the numerous horror stories, I think we were one of the
lucky ones...
[1357] Catlyn in New York, NY Taking
Advantage of the Elderly
My mother went to Jiffy Lube
today to get her oil changed (only) and the price has increased to
$34.99 - however, it didn't stop there - Jiffy lube also asked her if
she wanted the filter changed as well as the inside Hepa filter. Of
course, once they showed it to her, she thought it should be changed
and then they proceeded to charge her 25.00 - $30.00 for each filter.
My mother is over 70 and doesn't know the first thing about vehicles.
These people should be stopped from trying to sell other items for the
car that are not necessary!!! I took my truck into Jiffy Lube to have
the oil changed - my truck had 18,000 miles on it and they wanted to
change the filter as well as other things... I SAID NO. Once again,
they should be stopped!!!!
[1356]
Bill in San Ramon, CA Oil Filter Not
Changed
I went to Jiffy Lube in San
Ramon California in July 2009 to get an oil change for my Toyota
Sequoia. I declined any of the other add-ons (wiper blades, air
filters, etc.) because these had all recently been changed. We were
leaving on a road trip with the family, and I wanted this taken care
of before the trip.After paying approx. 50 bucks for an oil/filter
change, I left with my kids for a few minutes while the work was being
done. When we returned I was told the car was ready, and found it
waiting out front.
I had a gut feeling to just
check to see if the filter had been changed. Sure enough, my gut
feeling was correct...the same old, dirty filter was there, never
having been touched. The road grime wasn't wiped off or anything.
I was mad, and asked to see
the manager on duty. He was not present, I was told, so another
employee came over to assist. I explained the problem, so he pulled my
car right into the bay in front of other waiting customers, and had
the filter changed. After waiting several more minutes for the filter
to be changed, the car was ready. I asked if the oil was topped off
again, knowing some oil would be lost while changing the filter. I was
told yes, it would be topped off again.
I drove away, and tried to
follow up with phone calls to find out who the owner of this business
is. I was told it was some guy from Costa Mesa (Southern California)
who owns seven Jiffy-Lubes. I was then put on the phone with the
supposed District Manager, who just happened to be in the store at the
time I called. He tried to explain away the scam as a mistake or an
oversight, and had no explanation for how the filter got missed. He
even tried to tell me that the employees are trained in extensive
procedures to make sure this type of thing doesn't happen. Never once
did he offer to refund my money.
But what fries me is the
knowledge that 90% of the people don't stop to look under their hood
to make sure the work was done as promised and paid for. This is
probably happening every single day at Jiffy Lubes (and other "cheap"
oil change places with minimum wage employees) who don't care about
doing what's right. It's either laziness (saves time) or greed (saves
a few $), but the end result is your engine is being contaminated by
extra debris/abrasive dirt caught in the old, dirty filter. Over time,
this will shorten the engine's life and cost countless car owner's
countless thousands of dollars in premature wear on their engines.
Jiffy lube sucks. I'm never
going back, and I'm telling everyone I know about this. They are only
about maximizing profit, not providing genuine, honest service.
[1355] So in
Bellevue, WA Rubber Drain Plug
I recently bought a 1997
Camry and noticed that the motor oil drain plug is replaced with an
wing nut expandable rubber plug. There was a slow leak under the car.
While inspecting the maintenance records of the car, I noticed
that the car was taken to Jiffy Lube in Bellevue Washington for the
past 18 months. I then read the stories that people posted about Jiffy
Lube in various areas of the country and their lack of experience and
errors. I would not be surprised if Jiffy Lube technician in Bellevue,
Washington stripped the threads on the oil pan of this Camry and used
an expandable rubber plug. I will stay away from them for sure.
[1354] Peter in Chicago, IL Over
Inflation Destroys Tires
JiffyLube destroyed my tires
by over-inflating them during your "service check". On 06/26/09 I went
to JiffyLube to change oil and filter. During the "service check"
their “technician” added air to the rear tires. A month later I heard
noise coming from the rear of the car. The noise was unbearable at
high speeds. Today I went to a car mechanic to inspect the noise
coming from the rear tires. It turned out that the tires were
over-inflated with pressure over 60psi! The tires internal wires fell
apart.
Thanks to their service now I
have to replace the tires which were brand new from TireRack.com It
will cost me over $200 to replace them because the tires cost $87 each
plus shipping.
[1353] Vicky in Oklahoma City, OK
Destroyed Transmission
I
first went to your store 07/02/09. I originally went for an oil change
and they informed me I was due for a tranny flush. They said I had an
oil and transmission leak although I don't think that is true because
I have no spots on my drive! The only thing I have noticed leaking was
water condensation from my air conditioner. There were about 8 men
working on my car at the time. I was the only one there. So they
finished doing the oil and tranny change and said I was good to go.
Nobody told me to come back and it wasn't written any where on the
invoice that I needed to come back. Although about 5 days later I
started having all kinds of problems! My engine light came on and a
power steering light came on. So when I took it back the manager
informed me that they should have told me to come back in 3 or 4 days
because the fluid circulates and they have to recheck and usually add
more. If all these things weren't happening to my car I wouldn't have
known to come back! I talked with a mechanic and was told that I
didn't need to come back. They should have let my engine run for 30
minutes then rechecked it before I left the building! So I come back
on my 2nd visit and tell him all my problems. He pulls the car in and
had to add 4 quarts!!!!! Appearantly something was left off or not
tightened! This was crazy! So then I ask him if I needed to come back
again? He said no he had to fire a bunch of the guys and they should
have told me to come back in 3 days but they didn't. He told me to
drive the car for awhile and everything would reset it's self and all
the lights would go off. He said if it didn't I may need to have the
computer reset. OK My lights never went off and the problems just got
alot worse. It started chugging and making all kinds of grinding
sounds. I was on my way back to have them check it out again for the
3rd time but I didn't make it. I got stalled and had a pile of
transmission fluid under my car when the tow truck had to come get
me!!!!! I am so furious I can't stand it. I don't know what they did
or let me say didn't do but my whole transmission is ruined. I am
going to take it to the dealer and find out exactly wasn't done. I
called the manager at Jiffy Lube #32 2400 N Meridian OKC to tell him
what had happened and he said he had to wait for the general manager
Danny Skaggs who was in Kansas and should be back Thursday. Well in
the meantime my car is totally ruined and I don't have a 2nd car to go
to work in! I hope you can address this matter and fast. I was reading
all the complaints on the Jiffy Lube sight and the list goes on and
on. Maybe these guys need alot more traing before they get out there
and act like they know what their doing.
[1352] Glass Guy in Apple Valley, MN
Destroyed Transmission
On may 18th 2009 I took my Van
to Jiffy Lube in Apple Valley Mn store # 1344 Owned by
Heartland Automotive Group Omaha NE to get an oil change. Like
they do at most oil change places the worker comes in and tries to
sell you add ons. I was told by the manager Devin Jungbauer that It
was recommended I get a transmission flush. Seeing as I had never had
one before, and I had 87,000 miles on the Van I agreed to let them do
it. After about 30 minutes they finished. I payed my bill and was on
my way. Within 2000 miles of getting my Transmission flushed by Jiffy
Lube in Apple Valley Mn my transmission bagan to slip. Whenever I
would slow down to come to a stop sign or stop light the van would
start shaking violently. Then when I would take off from a stop sign
or stop light my van had no power. After getting home that day, Thank
God I made it. I started doing some research on the internet about
transmissions and began to see the horror stories of other people who
had had transmission failure after getting them flushed. I called up
an auto mechanic friend of mine and he explained that he had flushed 3
transmissions once and within 2 months all 3 transmissions had failed
and needed to be replaced. I also talked with 2 other people that had
experienced the same fate with their cars. I immediately called the
Jiffy Lube in Apple Valley and asked to speak to the manager Devin
Jungbaur. He contacted his boss District manager Mick Fredrickson.
Mick came out started the van checked the fluid level climbed under
the van and told me I needed to have the Tranny inspected by a
certified mechanic. I would have to pay for the tow and inspection,
and if it was determined that they were at fault they would fix it.
After calling several transmission repair companies and asking them
how they could determine if Jiffy Lube was at fault. They told me it
would be impossible to determine that. I think Mick knew that and
that's why he offered to do it. Now I'm sitting here trying to figure
out how I will get my van back up and running. I run my own business
and my van is my lifeline. Without it I can't work. Jiffy Lube refuses
to accept blame so I am now stuck paying the bill to get it repaired.
What a crappy way to do business, but that seems to be the norm with
this company. Take my advice and stay as far away as you can from
JIFFY LUBE Look at what many other consumers are saying about
Jiffy Lube. there are 132 complaints on Ripoff Report alone the list
goes on and on read more here
http://www.merchantcircle.com/blogs/The.Glass.Guy.Hastings.MN.651-491-7626
[1351]
Tess in Oakbrook Terrace, IL Destroyed
Engine
My husband went into JIffyLube in Oakbrook Terrace IL. on June 26th
2009 to get a routine oil change. He left the Jiffy lube and
within 5 minutes of leaving, he heard a large pop and the engine
stopped and he was stranded along with our 7yr old son. Thank God
nothing happend to them while stranded on a busy road.
He was able to get
the car off the road into a parking lot and when he got out and looked
at the car, there was oil over the entire engine , down the side of
the car and all over the wheel well. He called Jiffy Lube right
away and they sent out 2 guys to look at it. They said it was a faulty
filter and would replace it. THey came back, replaced the filter,
filled it back up with oil and it still did not start.
They decided to jump
the car and no luck. At that point we knew the engine most likely was
shot. We had it towed to the Honda dealer where we bought it.
They could not look at it for a few days, but finally said that the
engine had to be rebuilt and most likely this was Jiffy Lubes fault
but would not commit to saying that. The total for everything is
$8100.
Neither Jiffy Lube
or Honda is being that helpful with this problem. Neither wants to
admit fault. I am so frustrated at this point, I could scream.
If Juffiy Lube does not pay for their mistake, I will do everything in
my power to put that store out of business and help make the public
aware of the problems and stress this place can cause.
It is unacceptable
in my mind for this type of thing to happen. The store number is #1100
in Oakbrook Terrace IL. STAY AWAY!!!!!!!!!!! you will regret it!
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