[2200] Travis Inadequate Service
I went to Jiffy Lube for a basic oil change I end up getting
charged for a signature service of $36 they failed to check any of my
fluids and top them off even though it says it's been checked off or
that it is full and they spilled oil on my engine the total bill came
out to be 77.92. I called the regional manager and he kind of gave me
a loop, I asked about the Signature Service and all he replied with
was if you got synthetic oil it usually runs around $50 when it
usually only cost $25.. If I would have noticed that the bill was 77
dollars I would have walked out but they already had my car up and oil
drained.
[2199] Shane in Fargo, ND Forgot to
Replace Air Filter
so I go for oil change in Fargo and on The 4th of may and after
wards ended up driving around the country side for. Probably 200
miles on dusty roads.. I find out on the 9th of may that my air
filter wasn't replaced back to make a seal in the air box. And
that the air box lid isn't even on right so my. Diesel motors been.
Running dusty gravel road. The bottom of the box had so much loose
dust and sand I scooped it out.. I called to discuss this situation
and was treated as if I was trying to pull one over.. My filter
weighed 5lbs. Of pure dirt 3-4 days after it was presented to me as
clean.. Or why wouldn't it have been recommend to change.. They
filled my motor with dusty rocks and told me I was crazy.. I'm
sure glad I paid them to ---- my ---- up..
[2198] Rachel in Blaine, MN No Oil
Destroys Engine
Please be advised that following the April 11,
2015 oil change at Jiffy Lube #2710 (Heartland Automotive Service I,
12403 Ulysses Street NE, Blaine, MN 55434), the oil filter was not
fitted properly, causing the oil to run out of the engine on my 2011
Buick Enclave. As a result of the oil leakage, the engine has
seized. As a result, I have incurred substantial expenses in
diagnostic fees, rental cars and am facing a repair bill of
approximately $6860.00.
As the enclosed invoice from Complete Auto
Service ,Inc., reveals the loose oil filter was the direct and
proximate cause of the oil leaking out of the engine and as such the
direct cause of the irreparable damage to the engine on my vehicle.
Please contact me immediately upon receipt of
this correspondence to advise me of how to proceed with this claim for
reimbursement of damages including but not limited to repair fees,
rental car fees, storage fees and other damages.
[2197] Peter Expose From An Employee
As a long time employee of lucor , also known as
jiffy lube, I must admit the company does have its problems. Yes,
there are many instances of poor service, damaged vehicles, and rude
employees. People like myself who show up everyday, who treat all of
our guests with courtesy and respect and take pride in there work do
hear what people say and who do care. There are people who do care at
Jiffy Lube. Trust me, we may be a small group, but we are there. The
problem is the upper management. That’s it. Plain and simple. WE HATE
THEM AND THEIR BULLSHIT!!!! They are gangsters and mobsters who use
lawyers instead of hitmen and dead bodies to make their money. Yes, as
a insider, I can truly say that their main motivation is money and
only money. They do not care about anyone. They refuse to take store
upkeep and maintinance seriously. The rule is simple, “get the money
any way you can. There are no excuses. You have a Quota to make every
day. WE EXPECT YOU TO MAKE THIS OR MORE OR ELSE YOU ARE HISTORY! The
salaries that are paid to upper management are incredible and are at
the expense of those who do the work. If any store employee complains
or voices concern about the system they have in place, you have just
signed your death notice with the company. Pressuring customers is
expected and encouraged. If you get caught putting the screws to
folks, no sweat, as long as you are making money for them you can do
anything and get over. Trust me. I have seen it many times.
[2196] Paulette in Phoenix, AZ Jiffy
Lube Lied
Just got back from Jiffy Lube and paid for the
oil only Now I am concerned that the oil was not changed or used oil
was put back or the oil was the wrong weight. This company has no
integrity. They stated, and I have in writing, that I needed a new
battery, wiper blades and coolant. I knew this was a lie. The wipers
were 3 months old, the battery was under 1 year and had a warranty and
the coolant was slightly low. I went to the good guys at O”Reilly
Auto Parts to confirm that nothing was wrong with my wipers or
battery. I bought a gallon of coolant from them and I will add
myself. Please get these guys. We no longer have corporate integrity
in America.
[2195] Millerk in Stanley, KS Incomplete
Service
I purchased a 2014 Honda, first time I had oil
changed, was very unhappy with the newer employees you have at the
151st store in Stanley ks. They changed oil and that was it (I
watched). They didn't bother with fluids or filters. The guy told me
with that new of a vehicle he didn't bother. I paid $3?.?? plus had
bought a coupon from Groupon for $25.00 which totals over $55.00 and
didn't get the service that I expected or had experienced in the past
at same store just different employees. I expect each jiffy lube
location to be professional and that is not what I received. Had been
customer at that location for over 5 years and I miss the previous
employees and there professional services. VERY unhappy!!
[2194] Matthew in Orem, UT Problem Switching
Accounts
I manage the fleet for my company. I have had an
account with Jiffy Lube in the past, and we recently switched to the
Enterprise (EP) Fleet Management Program.
A situation came up where one of my technicians
was getting an oil change at Jiffy Lube Service Center #3381, and
tried to use our Enterprise program. The Jiffy Lube denied the EP card
stating that, “…there was something on our account that would not
allow him to accept the EP card.” And I would have to give him a list
of all of my license plates so he could remove our vehicles out of
something in his computer system individually. I told him I would call
the Jiffy Lube corporate phone number to have the account removed,
which he seemed like he did not want me to do.
I got ahold of someone named Ashley who was
helpful and put me in touch with Callen Harty. She e-mailed me (see
below) and told me that, “…, it seems that your current Jiffy Lube
fleet account should be closed so there is no confusion and everything
gets billed through the Enterprise account.” If that worked, it have
been fixed however it happened again yesterday at the same location.
Also they added windshield wipers without asking. BOTTOM LINE IS WE
SHOULD BE ASKED IF WE WOULD LIKE ANY ADDITIONAL SERVICES, AND NOT BE
CHARGED FOR STUFF BEOND THE SCOPE OF WHAT WE WANT.
What I want resolved is:
1. Being able to use our EP
Maintenance card without problems.
2. Getting services done
without getting charged for extra services that we did not ask for or
require without being asked.
3. It may be prudent to
contact the GM of store #3381 to ensure he does not over charge/add
services to other customers.
[2193] Mark in Germantown, MD Engine
Destroyed
Here's something that I've been trying to get
resolved for a couple of months now but with no luck. At this point,
no one even bothers to reply, even at their corporate level. Can
you help with next steps and suggestions? Do you have an email for
their CEO?
On January 14, 2015, I took my
son's Chevy HHR in for an oil change at your Germanown, MD location.
While there, I mentioned to the technician that the thermostat gauge
was not working. It was always in the cold position. The digital
read-out on the dashboard also did not work. Where it would normally
give you the engine temperature, it displayed three dashes "---". The
technician told me that a radiator flush would fix that. I took him
up on it. Turns out he was wrong. He gave me bad advice to try to
make a sale. I went back and spoke with the manager (Nate Jarman) the
next day and explained that I was given bad information. Nate seemed
puzzled as to why the technician would make that claim. He issued me
a refund for that service. While Nate was going through the process
of issuing the refund, I asked him why the car had to be taken around
the side of the building to have the coolant changed. I was told that
the car ha to be running to get the old coolant out and they didn’t
want any carbon monoxide issues. I told him it didn’t seem
environmentally sound. In addition, I mentioned, small animals could
drink any of the fluid that was not properly captured.
My main problem is not with the radiator flush,
but the oil change that also occurred that day. 14 days after the oil
change, the engine seized up on the car. I had it towed to a local
shop here in my town (Poolesville, MD). This was January 28, 2015.
The repair shop called me on January 29th to tell me that
the engine locked up and that there was a hole in the engine block
where a piston blew through. I immediately called and spoke with the
manager (Nate) at the Jiffy Lube location where I had the service
done. I mentioned the circumstance to him and he took down the
information for a report to his boss (Thomas Schawalter). In
addition, Nate agreed to meet with me the following morning at the
shop so he can inspect the car on his own.
Nate met with me on Friday morning, January 30th
so he could look over the car. He took some engine code readings as
well as a couple of pictures. I didn’t understand why he needed
engine code readings—I’m sure every code known to man was being
registered. Not sure why he needed pictures of the engine block
also. He couldn’t see the hole in the engine from his vantage point.
Nate mentioned that he would forward this information (pictures and
engine code to Thomas). Nate mentioned that Thomas would call later
the day that Friday or the following Monday. Thomas did not call on
Friday. When he didn’t call by Monday afternoon, I called Nate to see
if he knew why he hadn’t called me. Nate said he would reach out to
him. Thomas did call on Tuesday afternoon, but I missed his call. He
did leave a voicemail on my cell phone. I returned his call about 30
minutes after he called and left a voicemail. I called again later
Tuesday afternoon and left another message. I called Wednesday
afternoon and left yet another message. Thomas finally did call on
Thursday afternoon. We spoke for about 15 to 20 minutes. He
explained that from the video in the shop, he determined that Jiffy
Lube was not at fault. He said that the oil dispensing machine was on
the car long enough to meter the proper amount of oil. I disagreed
with him. I asked what happened to the oil? There was no sign of it
leaking. It is clear to me that not enough oil was added to the
crankcase. Jiffy Lube was negligent in what they did. My visit that
day was nothing more than a comedy of errors, between the oil change
debacle and the bad information provided with regards the coolant
fluid change.
I want Jiffy Lube to reimburse me for the new
engine that I now have to buy because of their negligence. It should
be less than $2,000. If I am not fully reimbursed, I will have no
choice but to do everything in my power to pass on as much negative
publicity towards Jiffy Lube as I can. This will include social media
and potentially picketing the Germantown, MD Jiffy Lube location if I
can secure the proper permits.
[2192] Larry in Kelso, WA Incomplete Service
I went to jiffy lube July 7th in kelso Washington. Got there 29.99
special. He made it a point to yell out I didn't want to upgrade my
oil to everyone. Then when it was done I asked if they checked the
tranny and rear/front ends on the hummers and he said NO I didn't pay
for that. I was pissed and in a hurry. Never again Jiffy ---- Me.. I
could have paid ten bucks more in Centralia wa and had everything done
vacuumed, windows done and a free car wash. I hope you all burn in
HELL
[2191] John in Austin, TX Theft of Ammo
On 4-7, at the 3704 Spicewood Springs Rd,
Austin TX 78759 location, my car
knife (the one that I leave in the car and never take out) was taken
during my oil change visit. The knife was there the day before when I
used it to cut open a package while at a red light. I have a different
knife for personal carry and home use, so the car knife is never
removed from the car.
I made sure to take my house keys and
important papers out and now regret not taking everything out of the
car for my protection.
I called the manager "Cal" who said he
would get his district manager involved and call me back the next day
- he did not call back (Update got a call on 4-10).
483 BBB complaints and lots of hidden
camera news stories... now I wish I had my own hidden camera.
Update 4-14, had a couple of conversations
with a very nice and professional operations manager by the name of
Brian over the last week. He conducted an investigation and said they
had multiple customer complaints of items missing from cars and that
he was able to piece together from the shifts which employee had been
stealing and the employee admitted guilt and was fired. Brian said the
employee had sold the items off and could not return them. Brian
stated the corporate office was pursuing criminal charges. They
offered me two free premium oil changes which was a nice gesture.
Brian made some statements like Jiffy Lube
does not tolerate theft, would go to any length to solve this and
protect the customer, Jiffy Lube learned from past mistakes and so
forth – just what I wanted to hear! That is great customer service,
well criminal background checks on employees prior to their hire would
be better, but still I am happy!
Bravo Brian! At this point I am satisfied
and was going to update my review to “resolved”.
On 4-14, I happened to notice two Glock 17
magazines with 9mm ammo was missing from the glove box so I gave Jiffy
Lube a courtesy call to let them know I was not seeking any additional
oil changes or compensation but would be filing a police report and a
detective would be contacting them for the terminated employees name
and contact info. This is for my protection as my fingerprints are on
these items. Here is when things go downhill again.
As soon as I mentioned ammo, Brian passed
me to his boss Craig (sp) because it became a more serious issue which
is understandable. Craig did not give me an opportunity to tell him
why I was calling, he just flew into telling how suspicious it was
that I was calling back a week later to report more items missing to
get more money or something from him (like anyone can name all the
items littered around their cars, right?). So after 10 minutes of him
going on and on about how his people are honest and none of them would
steal and how they have never had any complaints and that he
personally spoke to all the employees and none of them stole my knife…
ya, really he said that… I asked Craig, why did Brian tell me he got
an admission of guilt from an employee for the theft and the Jiffy
Lube had terminated him and the corporate attorney was working on
presenting evidence to the police (or whoever). Well, Craig said
something to the effect of that did not happen. I asked why was I told
it did and Craig said he had no knowledge of any of that and he would
speak to Brian, I asked him to get Brian on the phone now so we could
all talk about it and Craig said no, he was working (was free 10
minutes earlier).
Craig said he is standing by his employees and I would not get
anywhere with my accusations.
Craig (in an accusatory tone) said he read
my review on line about what I said about him and said he did not know
why I would want to return. I feel that was a hint that he did not
want me to return to Jiffy Lube.
Something smells fishy, how could the
general manager not know about the investigation and termination of an
employee with corporate involvement?
At any rate the police report has now been
filed with APD #155015688
[2190] John in Moscow Mills, MO Engine Flush
Problems
My son took my ‘94
Olds to Jiffylube store #1046 in Ellisville MO. for a oil change in
the afternoon of 02/21/15. They sold him a unnecessary engine
flush on this high millage motor, along with a fuel system cleaner.
Drove for about 10 minutes and began to hear a slight engine knock.
Quickly become louder, and engine quit and barely got off the road in
time. Had to have the car towed home.
[2189] JoAn in Oceanside, CA Cracked
Oil Pan
Hello I took my care into Jiffy Lube in Oceanside
CA for a routine oil change, came out with a cracked oil pan. When
they changed the oil they did have problems with the plug being
stripped and put a new one in, also the oil filter had two gasket on
it which they also fixed, they said my car had a small leak when I
took it in, NO it never leaked nor did I ever have problems, did some
running around, when I got up the next morning there was a puddle of
oil under my car. I called them they said to take it in, so I did they
said the seal/ringer that goes on the plug was carotid which if that
was the case why wasn’t it noticed the first time, they said they
fixed it, took it home and guess what yes still leaking just as bad, I
took it back a third time, this time they said my oil pan was cracked
which they said was like that NO it was not, I have never had problems
with the care leaking oil, and they refuse to pay for the pan, I asked
to speak to a manager and was told he would call me back, a few
minutes later I get a denial letter via email.
They are rip off and I am not letting this go.
[2188] Jim in Clarksville, MD Transmission
Destroyed
Transmission no
longer working. My daughter took her car to Jiffy Lube in
Clarksville, MD.
A Honda Accord
with 187,422 miles and has never had her transmission fluid changed.
It was recommended that she have it transmission fluid exchange and
they did it, she drives away and 5 miles later her transmission is no
longer working. Called the manager, the DM and they are denying any
liability for any problems and the fact the transmission is shot.
Basically because they made a change in fluid when the vehicle has
never been changed before, it caused something to get into the bump
and break the transmission.
Not sure what the
next step is and if I need to hire a lawyer?
[2187] Jason in Grants Pass, OR
Flagrant Dishonesty
I had been going to JiffyLube in Grants Pass,
OR for oil changes due to their competitive prices, but had a terrible
experience 2 years ago, and will NEVER go back to any of their shops.
Took my V6 Camry in for routine oil change
(and refused all the 'extras' they tried to sell me), and I noticed a
burning oil smell on my way home, but didn't worry about it at the
time, as I know from experience that it's common due to the oil filter
location being so close to the exhaust manifold.
The next few days the smell continued & I
noticed oil on the ground where I park in my driveway. I looked under
the car and could see a small oil leak which looked to be coming from
the drain plug. So I took it back to JiffyLube & asked them to check
the drain plug for tightness. After a few minutes I actually walked
into the bay where they were servicing my car and ask the 'tech' if
the drain plug was loose. He claimed to have checked it & it was tight
and confessed he wasn't sure where the oil was coming from, but
thought it might be a 'main seal leak'. I thought it was strange that
the car wasn't leaking oil (or any other fluids) when I had brought it
in for the oil change.
So I took the car home (after going to Spears
Cancer Center for my daily radiation therapy, as I was fighting
Lymphoma at the time age 44), dug out my car ramps, as with most Gen.
4 Camrys, you can't crawl under them due to lack of clearance, and
what do I find? The oil drain plug would just spin freely with my
fingers. It was so stripped that I didn't even need a wrench!!! So the
'tech' had lied to me!
The next day I return to JiffyLube with my
findings and confront the person in charge. Of course they apologize
and installed a 'pig tail' drain plug and gave me a free oil change.
The 'Pig Tail' plug slowed the leak but didn't stop it completely as
they had stripped the threads in the oil pan. My personal mechanic
later installed a fiber seal ring to the 'pig tail' & stopped the
leak, but the only true repair is to replace the oil pan. JiffyLube
refused to pay for this & denied responsibility, claiming the oil plug
could have been previously stripped. When I pointed out that they had
performed the last 4 oil changes on vehicle, they just apologized &
gave me a coupon for another free oil change!
What upsets me is their flagrant dishonesty. I
worked at a tire shop that performed lube, oil, filter (LOF) service
when I was younger, and I know that these things happen some time, but
you fix the problem when it happens, not pretend like everything is
good and send customer off in a vehicle that's been compromised due to
shoddy workmanship! The whole incident could have been rectified by
simply admitting that 'hey we made a mistake & stripped the threads,
so we're going to install a new 'pig tail' assembly (& install it
properly!) & if you have any problems or leaks, just let us know.'
JiffyLube flagrantly lied to me more then
once, sent me off in a vehicle leaking oil everywhere, (which could
have resulted in engine failure), & when I confronted them on their
B.S., did a half assed repair. If I didn't have a mechanical
background or (no offense ladies) was a woman, JiffyLubes little
lie/oversight could have caused major engine damage that would have to
be fixed at a real mechanics shop & would have been very expensive!
Grants Pass JiffyLube, all I can say is you
should be ashamed of yourselves, ashamed of your dishonesty, and
ashamed for taking advantage of your customers who depend on you to
service their vehicles properly and to send them on their way in a
safe, properly maintained vehicle.
[2185] Clinton in Port Orchard, WA
Stripped Oil Plug
I was there to get a routine oil change in my
2012 Audi A3, it was draining my oil to empty about every 2 weeks I
took my car to the dealership, they told me I had a oil stripped plug
and told me to bring it to jiffy lube and have them fix it. Jiffy lube
said that they would fix it and then scheduled an appointment for them
to fix it. The day they took it in, they told me they "chased the
threads out, and it doesn't leak anymore" they topped off my oil and
told me I had a bad coolant leak. Then gave my keys back. I received
no invoice for this visit.
Since that visit it
has been a few months. Since that time I have been to oil can Henry's
in the car. I do not take my vehicles to jiffy lube anymore. It
started dumping oil again to the point my oil light is coming on after
about a week on a fresh topoff/oil change the last month or so. My
driveway is flooded with oil. I took my vehicle back into jiffy lube
they took the car into the bay looked at the sticker on the window and
looked at the leak and asked me if I had the invoice at Oil Can
Henry's if it stated that the invoice from Oil Can Henry's said it had
an existing oil leak they might do something about it. If not they
won't help me out and that Oil Can Henry's will be held responsible,
and offered to possibly buy me a new oil pan at best but I'd have to
pay someone to get it installed. I am not going to hold Oil Can
Henry's responsible for this matter because my oil pan was never
replaced, this is a pre exsisting issue since they worked on my car. I
am very dissatisfied with my experience and time wasted every visit I
take time out of my busy day to take care of this unresolved matter
just to get run around. I will be bubbling this matter up in some way
and won't stop till my oil pan gets replaced and paid for.
[2184] Christopher No Oil
Got my oil changed a bout a week ago and
engine started making sounds checked the oil and dipstick is bone dry
[2183] Christian Ghetto Talk
Only myself and another customer are in waiting room. I go up to
counter to make sure they try not to take advantage of me, and handing
me a bill of $108. Instead of Manager saying "Hello may I help you, I
get, you're not next in line". Customer service is at its worst at
many locations. Managers and staff are always "Ghetto" and talk
"street" to customers while they try to sound like oil experts.
Telling me what oils I need to sky rocket prices. Jiffy lube is just
another corporation taking over your neighborhood shops and your
wallet. No professionalism. Terrible, terrible, business. Maybe a
letter or call to BBB is necessary instead of emails.
[2182] Cassandra in Baltimore, MD No Oil, No
Filter
I
am a loyal customer of Jiffy Lube and have been since 2006. I usually
go to Jiffy Lube Store #27, 4112 West Northern Parkway, owned and
operated by P&P Lube Inc, John Way, Proprietor. The store is located
in Baltimore, Maryland 21215.
On
Monday, July 13, my son took my Toyota Camry in for a standard oil
change, something I have done for years. Everything appeared to be
okay. I drove the car in the city (no more than 20-30 miles per hour),
and had no problems. On Wednesday evening, when driving to Jessup, MD,
we took the beltway, to which we drove 65 MPH. My son parked the car
and went into work, 10 pm - 6:00 am. When he returned to the vehicle,
it stalled a little before started, so he turned it off, and waited a
few minutes, started the car again, let it run for 1 minute and drove
off. Only about 3 minutes into the ride, he noticed the car shaking
and then the oil light came on and the maintenance light as well as
the check engine light. He began looking for a safe place to pull over
but hardly made it, leaving the tail end of the car in the middle of
the road. He was able to safely move it out of the way by pushing the
vehicle.
When he
checked the "dip stick" he noticed it was no oil in the car. Now
remember, the oil was changed along with the oil filter on Monday late
afternoon. Its now Thursday morning and there is no oil in the
vehicle. We had the car towed back to the store #27 and the technician
Kia told us that there was no oil filter on the car. We were shocked.
What happened to the oil filter.
After
inspecting the vehicle by a guy name Jesse who did not do the actual
work on Monday, he stated that someone must have crawled under our car
and taken the filter out in the night. Really? He began questioning my
son asking if he had enemies.
I drove
immediately to the store, and yes Jesse continued with his story
convincing us that we had to physically remove the oil filter or that
someone removed it maliciously. At this point, the owner had not
arrived to the store.
I
arranged to have a towing company tow my vehicle home so we could
arrange for a diagnostic by a certified mechanic. Once the tow company
arrived the owner, Jack Way came running out the store stating that he
wanted to take my vehicle to his diagnostic center. I replied no. He
then went on questioning me and my son stating that we drove the car
while it was distress stating that it could have been a bad oil pump
and caused the filter to blow off. Or, just maybe someone did remove
it. At this point, he was just talking nonsense.
Once the
vehicle was lifted by the towing company one could easily see the oil
all under the vehicle. The engine at this point is totally damaged.
And the owner takes absolutely no responsibility for the work done of
the filter just a couple days prior.
Jiffy
Lube cannot continue to do business in such a manner. At some point,
the owner Mr. Way literally laughed not even understanding that
damaging someone engine and car is not a laughing matter. He was
confident that I had no right to talk about paying for the damages
done to my vehicle.
At this
point, I have a certified mechanic looking at the vehicle and
assessing all the damage. I will forward this report to Mr. Way and
his associates and demand payment.
As a
corporation I thought you should know that I will work extremely hard
to make sure that Jiffy Lubes are closed down permanently. This level
of incompetency makes your entire organization look weak and uncaring.
How
interesting that Mr. Way has a sign on his building boasting that he
is a Veteran Owned Business, yet he is damaging people vehicles.
My
suggestion to Mr. Way is to take the care of other vehicles very
seriously. This is no laughing matter. Destroying someone's vehicle
prohibiting them from going to work, school, and simple things like
grocery shopping is no laughing matter.
This
business should be closed today.
[2181] Andrew Overfilled Oil
I just had my oil changed at jiffy lube a day ago, this afternoon I
checked my oil and it's about 1 quart over full and I was the only
customer I will never go back again I'm very upset it's not that
complicated
[2180] Eric in Houston, TX Cabin Air
Filter Scam
Last weekend, I took my 2003 Honda Civic to a
Jiffy Lube location to have my oil changed. The tech came into
the waiting room and tried to sell me new cabin air filter(s) for $50,
saying that they were missing from my car. Knowing that I could
pick up a new set from the AutoZone down the street for $20, I
politely declined.
A few hours later, I remembered that I had gotten
my previous oil change at the same Jiffy Lube location, and they tried
to sell me new cabin air filters the last time too -- by showing my my
existing ones and saying they were dirty (they had been replaced just
months prior, and looked fine to me.) I am going to give them
the benefit of the doubt and assume that they just "forgot" to put
them back in the first time. I don't want to believe that they
deliberately "stole" my cabin air filter so they could sell me a new
one next time around, although, that's really what it looks like to
me.
Whether it was deliberate or not, as a result of
Jiffy Lube's negligence, my blower fan now has a leaf caught in it
(makes an annoying clicking noise) and my A/C coils are saturated with
dust/dirt. Now I am going to have to break down the entire fan
assembly and shop-vac all the crap out. The most annoying part
is: In both instances, I specifically asked for "just an oil change."
I never even wanted them to check my air filters.
[2179] Nancy in Bridgewater, NJ Diluted
Washer Fluid
I got my oil changed and fluids topped off
at the end of October, 2014. The temperatures here in NJ over the last
couple days have been below freezing, and will continue to fall.
Yesterday, during some snowfall while driving an hour and a half to
work, I was completely without wiper fluid. After some investigating,
it turns out Jiffy Lube in Bridgewater had filled my wiper fluid with
water, or some diluted version of wiper fluid, not the full strength
kind designed to withstand temperatures to -20. So, naturally, it is
frozen.
This is not only a complete rip off, it is
positively dangerous. In the mornings, between the salt from the
roads, the kick back from the cars and the glare of the sun, you end
up with a thick white film completely blocking your view. My only
choice driving in was to tailgate some 18-wheelers to get enough
kickback from their tires to be able to clear off the white film. Real
safe in NJ, on one of the most busy and dangerous roads in the state,
during rush hour! On my one hour drive home, the fluid still did not
thaw and now I am dealing with the white film and the glare of
headlights and street lights. This practice is 100% fraudulent,
irresponsible and puts Jiffy Lube 100% liable for any accidents that
may occur as a result of this negligence. Should I ever be so
desperate to use a Jiffy Lube again, I will absolutely DEMAND that
they NOT fill my wiper fluid and do not charge me for it.
[2178] Michelle in Rancho NM Crippled My Car
I went in for an oil change in rio Rancho New
Mexico. I was told my engine was dirty and my health report was
a 2. They wanted to "clean my engine " for 129.99 Of course I
said no way & they said don't you care about the ozone? You will
be sorry & you will be back.
Well a mile down the road my car died ... It
ran very sluggish .... I crippled home. My husband opened the
hood that evening and found my air intake hose completely off at both
ends and my car was not getting an air flow. Pima sure they
thought I'd turn right around and spend the 129.99--wrong!!!!
I will never ever ever go to jiffy lube
again!!!!!
[2177] Karlee in Kennewick, WA Towed 158
Miles
On Aug 14, 2014 I went to Jiffy Lube on Clearwater in Kennewick, WA
to get a routine oil change. Not only did the attendants try and sale
me on everything, they tried to charge me to top up my fluids which
are included in the oil change. I told them I would be traveling to
CA the following day and wanted to make sure everything was in good
condition. The next day as I'm driving through the desert with my 1
year old daughter my air conditioning goes out, so I stop at the gas
station in Las Vegas. I get gas and notice a large black oil leak
under my car, which I determine my car was leaking it because I saw
the dripping myself. I move my vehicle and realized by my dipstick
that Jiffy Lube botched my oil change and put used oil in my car and I
only had maybe a quart left. To make a long story short Jiffy Lube
towed my car 158 miles to the nearest jiffy lube and promised me
reimbursement to all my out of pocket expenses. This was before
finding out that due to them not putting the oil plug back right and
putting the wrong oil filter on my car that this was the cause of my
air conditioning to fail. The oil leak went everywhere causing the
compressors shifter to slip and build up pressure that in return
caused the hole ac system to fail. Now both the store and district
manager are avoiding my calls and haven't reimbursed me any money
which is well over $2,000. They said I must go through warranty
department but they have failed to call me as well. I'm getting a
lawyer and suing them.
[2176] Christopher Forgot to Replace Oil
Got my oil changed a bout a week ago and
engine started making sounds checked the oil and dipstick is bone dry
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