Bill in Redmond, WA Employee
I was employed by Heartland
Automotive at their Jiffy Lube stores on Avondale Way in Redmond WA
and 124th St. in nearby Kirkland between 11/30/10 and 12/4/10, as an
"Assistant Manager In Training". When I was at the 124th St. store, I
was discouraged from taking a lunch break during an eight hour shift.
It was explained to me that the store was too busy to allow that.
This caused me some concern. As a future manager, would I be expected
to tell employees not to take the breaks mandated by Washington State
law? As a guy who's worked for his own business, and as an
unsupervised employee working straight commission - who had the
ability to set his own hours - I had chosen to skip breaks. But, I
did it of my own volition. So, I didn't go back to work any more
shifts; opting to take employment elsewhere. I did not give any
reason, nor was one asked.
Since the stores in question were a fair distance (approximately 20
miles), I attempted to call them and ask them to mail the check. I
was put on hold and it was never picked back up, or I would leave
voice mails that weren't returned. It was some time before I was
able to go pick up my check. And when I went, I was told, after
waiting about fifteen minutes, that they couldn't find it. I was told
that the manager would call me.
After a few more attempts to get someone on the phone who'd mail me a
check, I just lost interest and followed more profitable pursuits.
But, it had recently come to mind that this pay was still owed me
after a year, and I decided to try to find someone further up the
'food chain'. So, I emailed the Heartland Automotive Jiffy Lube
franchisee's legal department on Sunday. And then this morning, when
I hadn't heard back, I emailed them again. Those emails are
attached. This morning, I tried to call the Heartland/Jiffy Lube
corporate office in Redmond, WA, but the main voice mail gave me an
error message; the office manager's voice mail is full. And I was too
busy at work today to try to mess with it.
A web search trying to find someone local to email turned up this
website; I decided that perhaps the disgruntled customers of Jiffy
Lube would be interested to hear the experience of a JL employee.
week after jiffylube 'cleaned/scraped my
oilpan of gunk (they said) a piston went thru my engine block. $7000
nice van dead/towed off. a year later a piston went thru the
block again on my sedan. i was 300 miles over the 3000 mi suggested
due date. what gives with this company? after some research found that
these places use YOUR old oil, filter it, maye add some chems, the
same for tran fluids... huh?. talked to a friend who owns some
jiffylubes. he told me thats how they max profits. Another friend told
me they left his oilcap off but cleaned his engine. It damaged his
engine. It croaked a few mo later. Can you guess number of people who
dont email the public? crooks.
 Cynthia in Alexandria, LA Drained Oil
Before Price Quote
I visited the above shop today
and check out at 12:01 p.m. and left there absolutely LIVID! I have
never been to this shop before and they have no information on me or
my vehicle. The boy comes and gets me after I have been there for
quite a while and lets me know that my car requires a premium oil that
requires an upgrade and that it was going to be $75 but with the $10
off it was going to be $65. I told him that I didnít have that kind
of money and that I didnít want them to do nothing to my car. I asked
them if they had done anything to it and he said yes, that they had
already drained all the oil out of it. I asked he why they didnít say
anything to me about the upgrade and the double in price before they
had drained the oil out. I CANíT LEAVE, I HAVE NO OIL WHAT SOEVER IN
I asked him why he did not let
me know before they did anything and he said that it is the shopís
policy to immediately drain the oil as soon as they come into the
bays. I now understand why they do this, I would think this is their
way of screwing customers out of money. He told me that I could put
a cheaper oil in my car if I wanted. I told him ďwhy would I want to
do that, put the oil in it that is requiredĒ. I donít need to mess up
my warranty. I had to pay $65.38 today. I find it absolutely crazy
that this is allowed. If they had not drained the oil, I would have
left. After telling me that my bill has now almost doubled, one of
the men had the gall to show me my air filters and tell me that they
need to be changed. They were fine (I personally looked at them) I
told them not to do anything with them and to put them back where they
found them. They had been changed the last time I had my oil change.
They were trying to get even more money out of me. Seeing how upset I
already was, letís just see how far over the edge we can get her.
While waiting for my car, I was talking with another lady in the
waiting room and she was only getting her car inspected. She said
that they now have to drive the car to test the brakes. While we were
talking, the boy testing the brakes, came around the shop like a bat
out of hell and slammed the brakes on. I believe that there is an
easier and more professional way to check brakes. Just one more
reason not to return to this shop. I just could not believe the
unprofessionalism that was shown to me the whole time. As I was
leaving the shop I went to put something in my glove compartment and
they messed that up as well. They had no reason to even touch it.
Now it doesnít close like it should. Iíve got to take it and get it
fixed and pay for what they did. I noticed in the waiting room that
you have a 100% customer satisfaction guarantee, well, I believe this
shop failed. I left there with a 0% satisfaction. I do not feel that
I should have to pay for the service that I received today. I just
could not believe how I was treated. I live on a fix budget at this
time and the extra that I had to pay for the oil change effected my
grocery budget for the week. That extra may not be a big deal for
some people, but for me if itís not budgeted in, itís a problem.
1922] Stephen in Cedar City, UT No Oil
Following service the engine had a rod bearing
failure just under 3000 miles following the services. A local
professional mechanic found the engine to be over 4 1/2 quarts low in
oil, no oil leaks, no signs of burning oil. His and my presumption is
the engine was, for whatever reasons, not completely filled at the
time of service. There appear to be no other or any other reasons for
the lack of oil in the engine that caused the failure. There has been
no service anywhere else. The local manager, John, while sympathizing
with the situation checked records and was going to call back. He
somehow , conveniently, lost my phone number requiring me to follow up
again with him. He was going to have the area supervisor contact me
for follow up. I have not had the simple courtesy of a reply from the
supervisor or manager in over a week. Mistakes can be made,
understandable. Not standing up to a problem situation or acting like
it just might go away if ignored is something else. I would appreciate
a national level escalation of this situation and a responsible
resolve from Jiffy Lube, a company I thought I could trust for the
past several years.
 Manu in San Jose, CA Don't Stock
Honda Oil Filters
I know they close at
6. They are 15 minutes drive from my home and I got their by 5.45 pm.
They was their and one shutter was down and one was open. I parked in
their and waited for them. After some time an employee came to me and
told me that they dont have Oil filters for my car ( Honda Accord).
I know that
employee just made an excuse to me. I decided not to report on
sites like yelp because I love jiffy lube. Please report my issue so
this dont happen to any other
 Vaughn in Centreville, VA
Deceptive Business Practices
January 31, 2012. I
asked for a simple oil change and left with a $171.38 bill. One of
the representatives told me that I needed a power steering flush
because the manufacturer recommended it. And, I was charged a High
Mileage Supplement ($15) without my approval.
The only reason I agreed to
the power steering flush is because the Jiffy Lube representative lied
about Honda recommending the flush. This is not true, as I found out
later, because the fluid is considered a lifetime fluid, and the Honda
manual does not list this service item.
I would like a refund of the
$89.99 paid for the power steering flush and the $15 for the high
 Daryl in Lincoln, NE Would Not
Honor Rapid Cash
I am requesting
to be contacted regarding a recent experience I had at
5111 O St. in Lincoln, NE.
As a long time customer, I bought some Rapid Lube cash during a recent
promotion. Unfortunately, Rapid Lube was bought out not long after I
purchased the it. I was glad that Jiffy Lube would honor it and used
the cash on several occasions. Today, I stopped at the store just
before five. I talked to two employees and told them that I would have
to return later because I forgot my Rapid Lube cash. They said that
would be fine.
When I returned
at 6 pm, I was confronted by the manager who said that he would not
accept the rapid cash because it was longer than a year after it was
issued. The Rapid Cash has no expiration date on it. The assistant
manager who I normally deal with had never brought up the possibility
that it would expire. The two other employees did not know that the
cash expired. I wasted an hour of my day traveling back and forth only
to be told by the manager that he understood but would not accept the
rapid cash anyway because he would "lose his job".
I find it
appalling that Jiffy Lube would have a policy that they would be
willing to lose a lifelong customer over $40 of Rapid Cash. I have two
vehicles I bring in and several friends who I have referred to the
business. I am at a loss for how a business could treat a customer in
this manner, especially after the two employees had told me that it
would be fine for me to return later and use the cash. Apparently no
one at that location other than the manager himself knows about this
policy, including the assistant manager.
I lost an
opportunity to use the $40 in my last visit, which I certainly could
have done. Now I wonder if that was the intent all along. By not
informing me of the expiration date, Jiffy Lube would not have to
honor the $40. I look forward to a proper resolution to this
issue so that I can continue as a loyal customer.
 Drew in
Beverly, MA Stole $500
I just got an oil change this
afternoon [January 31] from the Beverly, MA Jiffy Lube. I had $500
cash in my glove compartment (which was locked) before my oil change.
Afterwards, the cash was nowhere to be found. I spoke with the
manager and even called the police, but they said with no hard
evidence, there was nothing they can do.
A $500+ oil change?!!
Ridiculous. I am pissed.
Brad in Eugene, OR No Oil Destroys Engine
Long story made short. They
didn't install the oil filter correctly in my late model Mercedes
300sd turbo diesel. Lost most of the oil, shuddered and broke down
within 8 blocks. My mechanic said engine was compromised (obviously)
and needed to be replaced. There mechanic said it is fine. Noticeable
lower engine knocking developed immediately. It happened on Oct 6 2011
at west 7th J.L. In Eugene, Oregon. Just hired attorney after no
communication for nearly 2 months. Do it yourself or have a mechanic
Taking Advantage of a Woman
I had the worst
experience at Jiffy Lube! They changed my oil and put in a wrong oil
filter. They did not tightin any thing properly and my oil was leaking
out. I took it to the mechanic the next day and he said I would of
lost my car if he did not see that. They told me I had to replace the
belt and I didn't have to. They told me to flush rediator when I just
did that. The manager was very rude and argumentive. He was trying to
say they did not do anything wrong.
 Tony in Anaheim, CA $10 Special
Better Than $25 Coupon
had previous experience when the technician forgot to check the tire
pressures. So I reminded them before starting the service, I watched
over the service and never saw the tires checked, so when the service
was complete I asked if they were sure the pressures were checked,
they responded yes all was fine. When I got home I found 2 tires at 25
and 2 at 30, when I requested 35. It had not been checked, when back
they apologized but offered no explanation.
They also told me they needed to replace 2 quarts (but I think they
meant pints of tranny lube)but was still low. Since I had this changed
just a few months ago, no leaks on the floor at home or leaks visible
on pan. I took to my mechanic who did the work and found no leaks, the
level was perfect. Obviously can't prove it was not low, but I check
all fluid levels monthly so would have had to drop recently. Seems to
be very shaddy, don't know who owns it but if they are concerned they
will send an undercover customer there several times in the morning. I
had a coupon for $25 service, they said the coupon isn't valid during
their $10 off early bird special which would be more but they
eventually gave me the coupon price. Seriously, have you ever heard
for not accepting a set coupon price over a special timed price? I can
understand a percentage off coupon not being accepted during a special
offer but this was not the case.
Mitchell in Alexandria, LA No Priority
I went to the jiffy
lube located on Mac Author Dr. Alexandria La. I arrived at
approximately 940 am. All I wanted was an inspection sticker. The
thing that got me is that people came after me they would inspect
there vehicle before me. At 1030am I asked for my keys and left. I
have a job to go to as well as anyone else. I will never go there
again. They was not that busy anyways, everyone walking around looking
 Robert in Johnstown, PA No Oil
My daughter took her 1998
Toyota Camry to the Jiffy Lube in Johnstown, PA to get the oil changed
before heading back to college. She had it changed on Thursday the 19th
of January. On Friday the 20th on her way up the highway
the oil filter came off. After calling Jiffy Lube, they sent someone
down and took pictures of the hole in the motor as the connecting rod
was pushed out of the motor. They called me today the 27th
and informed me that they are not responsible for it and will not
cover it. How they can figure that after they changed the oil the day
before???? I have been a regular customer there for years, but
needless to say that will end know, and I will make sure that people
know what happened.
in Brunswick, NJ Oil Shortage
MY NAME IS ...,RESIDENT IN
NORTH Brunswick N.J. ,THE STORE AT GEORGE RD IN NB ,SHORT MY OIL
CHANGE 1 QUART OF OIL ,THEN 1 MONTH LATER I WENT FOR A OIL CHANGE
AGAIN AND I COMPLAINT TO THE MANAGER AND HE WAS SO STUPID TO DROP 1
EXTRA QUART OF OIL IN MY TRUCK AND CHARGE ME FOR IT ,I NEVER WILL GO
THERE AGAIN IN MY LIFE PLUS I WILL TELL ALL MY FRIENDS MY EXPERIENCE.
 Salvador in Los Angeles, CA
Fries with Your Oil?
I am a part-time mechanic.
That is my hobby, not something I am forced to do. I have taken
classes and have disassembled and reassembled motors. I am currently
studying for my ASE test. My story begins with my work truck, I
was in a rush and was headed out of town, was overdue for an oil
change and I didn't want to get into in myself so I took the truck to
the drive-in Jiffy Lube.
The manager came up to the
truck while he was on the cell phone, I explained to him that the
needle reading for the transmission was off (meaning if it is in "N"
for neutral it is actually in park). After they got the truck in
the bay, I told him NOT to touch my air cleaner. I explained it was a
KN lifetime and I just cleaned it so there would be no need to change
it. He told me it was policy and they had to check it. He said
my oil was low and that he couldn't offer a warranty with the oil
change, (what is an oil change warranty, for the oil? Doesn't make any
So I went out to check on my
vehicle and the worker was trying to force the lever for the
transmission into place, pulling on it really hard. I told him not to
pull on it and explained to him the same thing I told the manager in
the beginning before the service, while I was doing this another
worker approached me rudely and said "we can't have you back here Dawg!"
I stayed back there long enough to make sure moron #1 didn't destroy
my transmission. I paid $55.00 and took a look under the car a few
days later. My old oil filter and after I changed the oil, dirty oil
mixed with the oil they "topped off" added. And the only task that
they were capable of doing, washing my windows and vacuuming my
carpets, they didn't even bother to do.
I called Jiffy Lube and filed
a complaint and I was told I would receive a call back, of course I
never did. So my experience, coming from a REAL automotive engineer
is, changing your oil at the Jiffy Lube drive thru is the same as
driving thru Mac Donalds, at least there you get fries to go with the
The workers are not in any way
experienced in anything automotive, they are salesmen looking at
recommended milage interval service plans and it is with out a doubt
the WORST AND MOST INSULTING PLACE ON EARTH TO BRING YOUR VEHICLE FOR
They didn't change the oil,
they just added oil. Moron #2 couldn't even get my air filter back on
properly, why did he touch it in the first place. It's policy to check
the air filter but no change the f---ing oil. Everything else
that was recommended, I had already done to the vehicle, I'm a REAL
mechanic remember, but yet they were still explaining to me why it
need to be done. The oil needed to be changed, that's why I went there
in the first place and it wasn't done.
I will tell as many people as
I can to stay away from that place. I will explain in full detail so
that they understand and spread the word. BOYCOTT JIFFY LUBE,
 Nicholas in VA
I stumbled upon your site and
being an active employee at Jiffy Lube, I'd like to share my personal
testimony with your readers. Feel free to post my email address, as I
have no problem helping people out with any additional information I
I work for a Jiffy Lube
somewhere in northern VA. It's true that more shops than not are less
than optimal, however, I have a few tips I hope your readers will find
1. First impressions go a long
way. Simply pulling onto the lot will give you valuable information
about the employees and management of a given store. Per JLI policy
you're required to be acknowledged within 10 seconds of pulling onto
the lot. That acknowledgement should promptly, if not immediately, be
followed by a greet by either a customer service adviser or courtesy
technician. Read your greeter's face; do they look happy to see you?
They should. Do they look like they enjoy their job? They should. If
they don't, turn around.
2. Again, first impressions go
a long way. Look at the shop itself. If it's dirty, in disarray,
cluttered or generally unkempt, it's probably not run by a very good
company. If you're not working on a car, you're cleaning. That's how
things are supposed to be. Unless the shop has cars packing the lot,
the shop should look immaculate. I've heard from two customers that
they can get oil changes cheaper elsewhere, but they come to our shop
because of its cleanliness. That may seem silly at first, and most
people probably don't even notice, but that's a very important factor.
A clean shop is a disciplined shop.
3. Don't just see, but listen!
This will probably tell you more than anything whether you have a good
shop or not. It should sound like it's a faction of the military. Bay
calls should be made loud, clear, and in a professional manner. Your
CSA should speak in a friendly tone and at a comprehensible pace. Most
importantly, you should NEVER feel pressured into buying ANYTHING.
Period. Customer service advisers are NOT salespeople, they should be
there to advise you, not sell to you. This is taken VERY seriously by
shops with good management. (At my branch; if you pressure a customer,
you're fined $50 per item sold).
4. Pay attention to the
employees. All shops have large windows into the bay area for a
reason, we (shouldn't) have anything to hide. Use that window, watch
the employees work. Stand right at the front of the bay and have a
smoke if you want. Do the employees look like they enjoy their job, or
do they look like their in the seventh circle of hell? If it's the
latter, they're probably not going to take much care or pride in their
5. Most importantly, take
notice of the general running of the shop. There are several things
that every shop is supposed to do in regards to customer service. The
'No Handles Policy', the '5-Foot Rule' - these are, again, JLI
(corporate) policy that ALL shops are supposed to adhere to. You're
not allowed to touch a door handle (including your own). Every door
should open for you as if it sensed you approaching from the moment
you pull onto the lot to the moment you pull off. You should be
treated like a celebrity with brittle, glass fingers. Furthermore,
every employee that you come into talking range to (that's not busy)
should greet you with a smile and a nod, at a minimum. This is
especially true when departing. At my branch it's not uncommon to hear
"Enjoy the rest of your day!" three times from the front door of the
shop to your car (Literally). I personally would find it borderline
annoying from a customer's perspective, but that's the way it's done
nonetheless. The No Handles Policy in particular is taken incredibly
seriously at a well run shop.
Another thing to keep in mind
is that this is a franchise. Like any franchise, you get good owners,
you get bad owners. Like any franchise, corporate is bound by the
franchise license and there's very little they can really do when it
comes to individual stores. It's not that corporate doesn't care about
you (believe me, they do, you're the ones paying their bills), it's
simply that their hands are tied. Our branch is 1 of 16 that's owned
by one of the best franchisees in the nation. We average anywhere from
80-110 cars per day (national average is around 42) and our customers
are very loyal. There's good shops, there's bad shops. We're not
perfect by any means, but damage claims are taken care of extremely
quickly, I've seen more than one customer survey in which they praised
our shop in regards to our handling of their damage claim, and they
continue to come back. We're human, we make mistakes, the difference
between us and a bad shop is that we own up to our mistakes and fix
them as quickly, and with as little headache to the customer, as
possible. It kills me to read so many comments of "Avoid this company
at all costs!!!" when it should read "Avoid this BRANCH at all
costs!!!" because we're the same as anywhere else you're going to go,
unless of course it's a shop run entirely by robots. The reason Jiffy
Lube catches so much shrapnel is because we're one of the bigger, more
popular lube shops.
This is getting long, but I'd
also like to address some of the employees that have posted on this
site. Shame on you! What are you still doing at these shops if they're
run like this? Why did you spend so much time there? To make ends
meet? How does that make you any different than the managers you're
ragging on? If you're working for a crap shop, you're clearly not
making any money (Almost all employee's primary income is commission,
with the exception of the cashier), so why stay? I just don't get
that. A post on this site complaining about the shop you worked for
doesn't absolve you for taking part in it. And for the employees
whining about not getting breaks, not only is that entirely untrue,
but it's (at least in Virginia) illegal. You're entitled to a break,
it's up to you if that break consists of clocking out, or getting a
few bites in between cars. It's true that staffing makes breaks hard.
Tough. Deal with it or quit. It shouldn't come as a shock that your
business wants to keep labor down, that's how businesses make money.
Do you expect them to call in another employee to run your shift will
you go get a bite to eat? As for your crappy pay, again, deal with it
or quit. The upside to commission is that your earnings are
proportionate to your work ethic. The downside to commission is that
your earnings are proportionate to your work ethic. If you're
unsatisfied with your pay, work harder and get paid more. Simple as
About me: I've been with Jiffy
Lube for almost a year now and am about to enter management training
in a couple months. I've had a lot of good days, I've had a lot of bad
days. One things I've always felt lucky for is the management. My
managers are excellent at what they do. They train hard-working
employees and weed out the weak. In the months I've been there, I've
stayed well after close accepting late customers and I've seen my
managers go above and beyond in regards to customer service. One event
in particular really let me know I was in good company. We had one
customer come in with a leaking transmission pan. He had bought a new
pan and wanted us to install it for him. Not only did my manager
accept his car and replace the pan (which ended up taking over an hour
of bay time), but he refused to accept a cent for it. My mind was
Again, there's good shops,
there's bad shops. I was lucky enough to get into a good one, and I
hope that what I've learned about how a good shop is run will help
some of the visitors to this site.
 Gregory in
Customer Needs to Follow-up
experiences with Jiffy Lube leave much to be desired.
Last March 25 at
Jiffy Lubeģ Service Center #265 had Signature
Service. They overfilled oil by about a quart. They set tire pressure
to 32 lbs (calls for 30 lbs on door panel).
Jiffy Lubeģ Service Center #368
had Signature Service, and tire rotation. Tires set
pressure to 30 lbs, but while hot, so cold pressure was 28.5 lbs. But
the valve cap covers (Lexus ES350 OEM) were apparently not tightened,
or not replaced (tire pressure monitor came on after service, - I
wasn't concerned because it takes a little while to detect a change in
pressure). A few days later I discovered two covers were missing
(front), and the rear covers were loose, and tire pressure was wrong.
1. QC: Make sure oil is not over or under filled.
2. QC: For things like leaks around oil filter, drain, loose or
missing valve covers (the Lexus OEM ones are not cheap).
3. Common Sense: Do not adjust tire pressure on warm tires, check with
customer on miles driven in past few hours before service, advise that
cold tire pressures cannot be accurately adjusted - maybe even
providing warm pressure readings for each tire to indicate if there
may be a problem to customer - if uneven, or potentially underinflated
or overinflated - I would be much happier with that advise. Also:
Check spare tire and inflate to proper pressure, advise customer if
found drastically out of spec.
in Tehachapi, CA Poor Customer Service
Today I went to the Tehachapi, Ca jiffylube, as a repeat customer. I
was clear upfront that I was only getting an oil change, and was
bombarded repeatedly with a salespitch to add other services which
totally stressed me out. I was told my brake fluid was low but they
didn't refill it, and referred me to Autozone who checked it and it
was barely below the capline. When I left I noticed my tires were
missing the valve caps. I felt the customer service was not up to my
previous visit, and don't expect to be a repeat customer.
Melinda Unnecessary Charges
My son took our car in for an
oil change. The car has 19,000 miles. I was surprised when he showed
me the receipt, and it was $77. He said they told him the air filter
was filthy, and they charged $45 for the air filter, which seemed
outrageously high to me. I looked up the brand on the internet (Cabin
air filter), and it is about $10. I also checked our paperwork and the
oil filter had just been changed at 14,500 miles. I will NEVER
patronize Jiffy Lube again.
 Roy in
Auburn, WA Did Not Perform Stated Services
I GOT MY OIL CHANGED TODAY
AT THE JIFFY LUBE IN AUBURN ON 307 AUBURN WAY S. AUBURN WA. AND WAS
TALKED INTO THE HIGHER PRICE OIL CHANGE WHICH WAS NOT A BAD DEAL SINCE
THE PRICE WAS REDUCED. BUT I THOUGHT I WOULD GET THE SERVICE THAT I
WAS PAYING FOR I HAVE A PRINT OUT OF WHAT THEY SAID THEY DID,
ACCORDING TO THE RECEIPT THE POWER STEERING FLUID WAS FULL--- WHICH
IT WAS NOT WHEN I CHECKED IT --- IT SAID THE TIRE PRESSURE WAS OK,
---BUT I STILL HAD A TIRE ON THE PASENGER SIDE THAT WAS STILL LOW---IT
ALSO SHOWED THAT THEY VACUMED THE FLOORS--- THEY DID NOT EVEN COME
CLOSE, I KNOW THIS JUST BY GETING IN THE CAR, I AM A SMOKER AND THE
SAME ASHES THAT I MISEDTHE ASHTRAY ARE STILL THERE. THIS IS THE SECOND
TIME I HAVE BEEN AT A JIFFY LUBE IN A ROW. THE FIRST TIME 3000 MILES
AGO SAME PLACE IT WASN'T TO BAD. BUT I DIDN'T CHECK. I D0N'T KNOW IF I
WILL EVER COME BACK TO JIFFY LUBE. I HAVE HAD BETYTER SERVICE AT.
GREASE MONKEY WHICH I HAVE TO TAKE MY MOTOR HOME TO BECAUSE YOUR BAYS
ARE NOT BIG ENOUGH. AND TO GOODWRENCH WHICH MY WIFE TAKES HER CAR TO.
I AM REALLY DISSAPOINTED IN THE SERVICE I RECEIVED. THE CAR WAS IN
THERE TO BE SERVICED NO MORE THAN 15:00 MINUTES.
in Niagara, Ontario, Canada Aftermarket Oil Filter Leaked
My wife and I had
some problems at Firestone so we decided to take our Honda Civic to
Jiffylube to get an oil change. We already had a small oil leak when
this was done. We noticed a short time after that our oil was leaking
even more. So we started to budget to get it fixed. Then our car died,
something to do with the battery (power). We had it towed to the Honda
dealership. They fixed the problem for $2+labour of course. So since
it was cheap I asked them to take a look at the oil leak and fix that.
Again it was pretty cheap. But when we took it home the leak
continued and now there was a big puddle under our car. We took it
back. They said everything was fine and there is no leak, however, the
oil filter was an after market one and it was leaking pretty bad. So
they replaced it with a honda oil filter for free. Jiffylube put an
aftermarket oil filter that caused the car to leak bad. We now go to
the dealership for everything.
 Rob in
Houston, TX Taking Advantage of a Female
I told her not to. My
daughter said that she was going to Jiffy Lube (Houston-South
Shepherd) for an oil change. I told her if she didn't know where
another quick lube place was she should be prepared to say "no" to all
of their suggested recommendations. $80 later she had only an oil
change on her 04 Volvo. Unbelievable. I quit going to these folks
years ago and by the complaints of others I have read, they haven't
changed. Before I quit them I continually watched them try to push
customers (especially females) into purchasing all sorts of other
products. My final visit was when they showed me the difference in
color between new transmission fluid and a sample from my car as
evidence of my need for a transmission fluid change. Problem: I had
just changed it a few hundred miles before. All oil that goes in a
vehicle looks different once it is run in a car for awhile. It doesn't
mean that it is bad. Unbelievable.
in Baytown, TX Employee
Watch out in houston....from the distric manager and up. These guy's
will lie, cheat, and steal, from employees if they want you out.
It just happend at a store in baytown, tx.
The district manager just took out three in one "unusal break in"
three people were fired and five had keys. The DM being one of
the key holders, and a girlfriend had the other.
Jiffy when Shell owned them was a great place to work, now if your
honest you can't work with this new company
in MA Employee
Hmmm, I donít know if this
is the place to talk since I work at one owned by Heartland Auto in
Mass. Going on 7 months. OMG! Oh well, I feel like warning you
all. I do the lower bay primarily work and Iíll give you the skinny.
Even though at $8 an hour I shouldnít, I actually give a rats azz. Iím
not allowed too though.
I have quite a bit of
experience in the mechanic world although limited in documentation.
Most of it was under the table contract PT and I have never taken any
of my 15 or thereíabouts heaps (free or very cheap) over the 30 years,
JL is about bay times and
sales of extra services. Being jippy, I mean Jiffy and selling stuff
thatís not needed is the key. If you have a front wheel drive
car with a sealed chassis you get charged the same as if you have a
4WD truck with 15 grease fittings. What makes up for that
feeling of getting ripped off is the comfort of knowing the 4WD owners
wonít get half of what they say they did done.
They wonít add fluids (I do
when upstairs lags behind me but stopped bothering to tell them since
they donít care). Usually all I get is pressure to close it up
and there is NO way to get 15 fittings, rear and front differential
and transfer case and the oil change done properly in the expected 4-6
minutes for lower bay. Hell, I let my own oil drain longer than that
when I do it!
For all you newer, front
wheel drive car owners, I say thank you! You make my day easier. For
all you 4WD owners, I apologize. My hands are tied and the job market
is slim. Heck, Iím sorry to anyone who goes to JL.
On a post note, they screw
me as an employee too. Little pay, no benefits, and recently trying to
screw me out on a 50Ę raise after completing the certification test
(what a joke those tests was). Most employees take a month or more to
finish it. I did it in a week while at work and only watched 10
minutes of the 10 hours of video garbage. I wish it was mentioned in
the first month I was there, I had no idea. I could have been making
$8.50 all that time.
I could rant more about the
burns, cuts and general hazards of the unsafe environment, lack of
tools to do the job and exposure to chemicals in the workplace or the
broken EPA and OSHA rules for such little pay but I think the massage
is clear, THEY SU&#! That's why most people last less than a month, I
myself don't care now. There's another reason, no one at JL does. It's
Corporate first, customer's second, employees last. I think that's the
order but the last two may be reversed.
in Katy, TX Multiple Mistakes
I went into Jiffy Lube in Katy,Tx on Provincial for a simple oil
change because they were doing $10 off. They broke my oil dipstick,
tried to sell me a $60 air filter, claimed they checked my coolant
levels all the basics, and noted on the invoice there were
transmission and oil leaks and a broken dipstick PRIOR to SERVICE lol.
Stupid jerks. They had punctured a hole in my hose to my coolant and I
was driving on it for a week OVERHEATING. Took it back they charged me
again for THEIR mistakes and here we are again with no coolant and
broken hose. They WILL reimburse me for ALL work, replace everything
broken and empty or my attorney will handle from here!!