[2225] Brad from St. Charles, IL
Stolen Sunglasses
I took my car to Jiffy Lube
in St. Charles, IL for an oil change in April. My Prada sunglasses had
been in the trunk. They told me that my brake light needed replacing
so I said ok go ahead not thinking about my glasses. A while later my
wife was talking about sunglasses and I immediately thought about my
glasses and thought OMG I'll bet they are not back there. Sure enough
they were gone. Shame on you Jiffy Lube. Never again!
[2224] Andrew from Arcadia, CA
Overfilled Oil Causing Problems
I had my tundra serviced at jiffy lune in
arcadia on Santa Anita and Huntington dr. They over filled the oil in
my truck now I have major problems
[2223] Andrew 1
Quart Overfilled
I just had my oil changed at jiffy lube a day
ago, this afternoon I checked my oil and it's about 1 quart over full
and I was the only customer I will never go back again I'm very upset
it's not that complicated
[2222] Andreas from Lenexa, KS
Unfulfilled Services
I was at the Jiffy Lube #1628,
13520 west 87th st, Lenexa, Ks 9-23-16 at 11:53 AM. I
have not been there for years at that location. The last two times I
was informed I needed my radiator flushed the previous time which I
paid for. 3 months later I came back and was told the radiator needed
to be flushed again. I pulled out my receipt which showed they charged
me for it 3 months earlier but had not flushed the radiator. This time
I stood there and verified it was done.
Today I took my car to the
same location but this time stood by the glass door to see what they
did. As my car was the only one there I could see what they were
doing. They changed the oil but did not check for any of the other
fluids, vacuum, clean the windows or checked the tires. I asked a
female who was working there her name Melisa and asked if they no
longer did that service. Melisa said that they would get to it as
Chris was helping Kevin change the oil. Melisa and another male went
out there and started cleaning the windows leaving 20% of the splats
still on the windshield.
Chris came in and said my car
was ready. I asked why they did not check my tires or top off the
windshield fluids. Chris informed me that there air hoses did not work
and that the fluid did not need it. On the receipt it shows they took
care of the tires and topped off windshield fluids. I got my car and
opened the hood to check and the windshield fluid was not filled and
talked to Melissa and asked why they don’t do the normal service.
Melissa informed me that they had but if I would drive it back around
she would top of the fluid. Which I did not do.
After I came home I called the
store and asked for the DM’s phone number and was informed his name
was Tim Busey and asked me for my information to let him know but they
would not give me his phone number. I called and talked to A Jiffy
Lube contact Kelly who said she will give Tim the information but that
they are a franchise and should be doing all of the normal checks and
that this location was not.
[2221] Ed in Des Moines, IA
Stripped Oil Plug or Filter
I had my oil changed at the
Jilly Lube on Merle Hay in Des Moines IA Friday 1/22/16. Today
1/23/16 all the oil leaked from either the filter or stripped oil pug
and caused my 2014 Rav 4 to die in the driveway. Please help!
[2220] Andrew in Arcadia, CA
Overfilled Oil
I had my tundra serviced at jiffy lune in
arcadia on Santa Anita and Huntington dr. They over filled the oil in
my truck now I have major problems
[2219] Derrick in Spring Lake, NC
Fraudulent Promises
First thing I want to say is that I'm very perturb about your
dishonest services at your Spring Lake store located at 600 S Bragg
Blvd, Spring Lake NC 28390. I'm a service member currently station
out of state I was informed that my spouse took her 2012 Jeep Wrangler
because the engine light came as unusual of course you get an oil
light during the service the mechanic informed my spouse that spark
plugs were bad and there change out them but unfortunately that did
not solve the problem. So my spouse return the vehicle to jiffy lube
because the vehicle was miss firing and asked refund. Now this was the
agreement my spouse told your store manager that she was taking the
vehicle to the jeep dealership and your store manager informed her to
bring back paperwork paper to him to prove that the work that they
have done on the vehicle was not corrected my them in fact the work
that they had done was nonexistence to the problem. The paperwork was
brought back for the refund and was told no by the store manager
because of part and labor rendered. So bottom line up front the store
manager had lied think my wife wouldn't come back seeking a refund
that now how you do business my lying to your consumer and that
located will be reported to the better business bureau and addition I
going to spread word thought out the military community in the area of
how dishonest they are. Judging by the reviews that I had seen online
this is a problem across the country about varies dishonest service at
your Jiffy Lubes service center. It is kind of alarming that I'm away
serving my country and have to worry about my family being safe in a
vehicle that your store serviced.
[2218] Helen in Silver Spring, MD No
Oil Destroys Engine
I live in Silver Spring, MD I went to Jiffy Lube on the 10th for a
routine oil change they suggested I change my filter as well which I
did. Two days later my car shuts down on the side of the road and the
oil is leaking out. I have it towed to a mechanic, I call the Jiffy
Lube here I have it serviced an explain the situation. He said he
would document & send someone out to take a look, but right now he
couldn't b/c he had no one to cover him. No one every came so the
next day I called their corporate office and spoke to someone & they
sent out a rep that day. Their representative assessed my vehicle he
stated it was an engine malfunction that caused my car to bust a rod,
but the mechanic that i towed my vehicle to said that the only way
your car can bust a rod is by not having any oil in it. So the JL rep
said its not there fault but I'm going to fight , because its total
BS. I had no engine problems before my car was serviced and now I need
a new engine because the rod is busted. Please publish my comments
[2216] Laura in Yuba City, CA Defective
Oil Filter Destroys Engine
Subject: Store #2353-Jiffy Lube fraudulently advertised their
expertise and implied a warrantee they now refuse to honor on repairs
to a new engine which failed 136 miles after their incompetent
servicing. They charged for a safety check they did not perform.
My daughter and I took her 2001 Ford Escape in to Jiffy Lube in
Yuba City California on July 10, 2015 for an oil change. We were
upsold to having her tires rotated and having a “safety” check as
well. The final bill came to just under $100.00 which I paid in cash.
We left the Jiffy Lube, parked the Escape at home and my daughter
packed it the next day so as to travel 2,200 miles cross country in
order to interview for several jobs. Before my daughter embarked on
her trip, my husband and I followed her in our vehicle to visit a
cemetery where she placed flowers on the grave of a friend’s mother.
While following her to the cemetery we noticed that the left tail lamp
Jiffy Lube said was fine, was not fine. It had been burnt out before
the “safety check” and remained burnt out after the “safety check”.
It was disturbing to see that the check was NOT done, however my
daughter needed to get on the road to make it to her first stopover so
it was decided she would have a friend replace the bulb later that day
when she arrived in Salt Lake City Utah. 2 hours after she left, I
received a call from my daughter saying her car was stranded on the
side of the road in Truckee California. My husband and I went to meet
her in Truckee. She had to pay cash to have the Escape towed to safety
at a local service station. When we arrived we found that the engine
block on the Escape was damaged beyond repair. As a consequence,
having no other option to get my daughter to her interviews, I gave
her my Honda and she left for Kentucky. My husband and I had the
Escape towed home the next day. In looking at the Escape we saw that
the oil filter had clearly not been seated properly when changed by
Jiffy Lube. There was a clear “dry” segment of the filter gasket that
was completely dry whereas other areas were saturated. There was oil
spray all the way back to the deck lid indicating a slow loss of oil
from the improper seating of the gasket on the filter. The engine of
the Escape only had about 24,000 miles on it when serviced by Jiffy
Lube. It had been replaced under a warrantee purchased when my
daughter bought the vehicle. The vehicle was running fine prior to
the service by Jiffy Lube. The Jiffy Lube technician even noted on
the intake invoice that all of the fluids were fine prior to their
“service” on 7/10/2015. The Escape had been driven a total of 136
miles from the time it was serviced by Jiffy Lube until the time the
engine failed.
I received an email on 7/13/2015 asking
for my “feedback” about my experience at Jiffy Lube from Joe Kaspari
and I took the opportunity to call and advise him that they would be
needing to replace my daughter’s engine. Over a space of a month I
have received the run around from the franchise owner’s “customer
service manager” (Joe Kaspari) as to the various reasons they were not
responsible for the damages. They had a company from Florida who
routinely works as a subcontractor for them “inspect” the vehicle and
declare that Jiffy Lube had done nothing wrong to precipitate the
engine failure. I read the 8 page report they supplied from their
subcontractor (United Automotive Appraisals) and responded to their
denial of my daughter’s claim in a letter dated 7/31/2015. I pointed
out that , their “expert” certainly did not find that any act on the
part of my daughter brought about the failure of the 2 year old
engine. Interestingly, they did not provide their “expert” with the
oil filter which was in their possession (having already taken it from
me for testing prior to the “inspection”). Their “expert” not only
failed to contact me so that I could attend the inspection as promised
by them in our prior conversations, he also failed to reach a finding
which determined the cause of the engine failure. Their “expert”
(whose qualifications were never provided or cited by Jiffy Lube)
opined that the engine failed and that he thought Jiffy Lube was not
responsible. He gave no reasonable explanation as to why he was of
this opinion, although I would argue that since this “expert” has an
ongoing contract with Jiffy Lube (See contract number: 2353-21404) to
provide reports exonerating Jiffy Lube from liability whenever asked,
his opinion was exactly what his employer expected it to be. Jiffy
Lube also ran a CarFax on the vehicle, apparently to prove that the
vehicle was somehow in poor repair prior to my daughter’s purchase and
also to challenge the engine replacement which I told them had
occurred in 2013. The replacement was not listed on the CarFax,
however I had repeatedly offered to provide receipts proving that it
had been done but Jiffy Lube was not interested. Mr. Kaspari finally
did ask to see the offered receipts, however when I provided him with
the receipts he immediately denied the claim (yet again) and asked
for more documentation on the engine replacement despite the fact that
I had given him an itemized invoice (and warranty attached to the
engine replacement) and proof of payment from the insurance company
who paid for the repairs. There really was no other information he
could possibly have needed to prove the engine was replaced 24,000
miles prior to the loss caused by his inept store employees. The
CarFax did however prove that my daughter had the vehicle serviced by
a certified and well respected dealership service department 6,000
miles prior to the time Jiffy Lube worked on it on 7/10/2015. The
vehicle was noted to be in good repair when seen at the dealership
6,000 miles previous to the Jiffy Lube fiasco.
I repeatedly asked Jiffy Lube for the
name of their liability carrier so that I could pursue this claim with
them and Jiffy Lube stonewalled me each time the request was made. I
have dealt with Jiffy Lube in Good Faith and provided them with full
access to the vehicle, allowed them to tow it to a shop of their
choice where it was inspected by a subcontractor, outside of my
presence and allowed them to take the oil filter for testing (despite
the fact that no one alleged the filter itself was flawed, just that
it was installed incorrectly). I provided proof that the engine had a
mere 24,000 miles on it prior to their “servicing” it. I provided
proof that the vehicle was well maintained. I presented clear and
concise reasoning when addressing their denial of my daughter’s claim
for damages and have included within my arguments allegations of fraud
and misrepresentation for which I have substantial proof. They
continue to ignore that aspect of this matter. I will restate, for the
record that Jiffy Lube not only fraudulently advertised their
expertise and implied a warrantee they now refuse to honor after
incompetently performing their duties with regard to the servicing of
my daughter’s 2001 Ford Escape so as to cause the engine to fail 136
miles after said service, they perpetrated an act of theft by
collecting payment from her for a safety light check that they did NOT
perform. Complete repair of the damages to the engine in the 2001
Escape amounts to somewhere in the neighborhood of $4,500-$5,000. Loss
of use continues to accrue at the rate of $39.95 a day from the day
the loss occurred until the vehicle is repaired . Reimbursement for 2
tow charges totaling $255.00 add to the damages.
Finally, I turned the matter over to
the Bureau of Automotive Repair and am waiting to see what assistance
they might be able to provide.
[2215] Ronald in Salt Lake City, UT
Bike Stolen
I recently had one of my two bikes stolen off my car awaiting
servicing at your Salt Lake City, Jiffy Lube. The theft occurred at
your Jiffy Lube on 2100 South and Main Street Salt Lake City, Utah.
The on line police report numbers are T25004868 and another number of
2015-803351 The theft was captured on your cameras and verified
by your manager. I believe your company has liability insurance
which covers this type of theft on your property. I would like to
file a claim for the bike value of $1000 against that coverage. I can
provide you the police report, photos of the missing bike, and all
information together with serial number. That information is also
detailed on the Police reports. Your store has the video tape of the
theft.
[2214] Peter in Tampa, FL Missing
Radiator Cap Destroys Engine
My wife had an oil change and fluids changed at the Dale Mabry and
Kennedy Tampa Jiffy Lube and the engine exploded and the head and
block was warped. Needs new engine $5,000 repair quoted by Toyota of
Lakeland. Their exact quote when they opened the hood after it was
towed to their location was “ there is the problem right there…your
radiator cap is missing” after the mechanic did his full inspection
the confirmed the 2008 Toyota Corolla needed an new engine. Jiffy Lube
clearly did not replace the cap or it was not tightened properly and
it came off due to their shotty work. After the Jiffy Lube guy
inspected the car they said they would not pay because the car had
gone 1,000 miles after the repair. The people at Toyota Lakeland all
agree that Jiffy Lube is at fault.
NEED AN ATTORNEY TO REPRESENT US. Note that we have impeccable
maintenance records from Orlando Toyota. The one time we when to the
jobbers at Jiffy Lube the car blows up
[2213] Brad in St. Charles, IL Sunglasses
Stolen
I took my car to Jiffy Lube in St. Charles, IL for an oil change in
April. My Prada sunglasses had been in the trunk. They told me that
my brake light needed replacing so I said ok go ahead not thinking
about my glasses. A while later my wife was talking about sunglasses
and I immediately thought about my glasses and thought OMG I'll bet
they are not back there. Sure enough they were gone. Shame on you
Jiffy Lube. Never again!
[2212] Ana in Reno, NV No Resolution
The purpose of this E-mail is that you have not found a resolution
or a satisfactory answer to the complaint with the invoice number
above. Being that it has been more than two months since the first
complaint submitted and the issue has not yet being resolved, Adding
that I have not received any answers or case review in reference to
this complaint.
I would like to formerly inform you that if this case is not
satisfactory resolve in THE NEXT 30 DAYS I will be forced to
file a court proceedings AGAINST YOUR COMPANY, to take care of the
issue & looking forward for a resolution to this matter. I will
also make you responsible for all expenses incurred for the Legal
process plus loss of wedges and any other losses.
[2211] Cheryl Cooling Flush Cracked Head
Gasket
On 2/10/15 I visited Jiffy Lube as I do often to get an oil
change. Upon my visit I was advised of the “manufacturers
suggestions” which included a coolant flush. I agreed to the service
and went on my way back to work. As I parked my car I noticed white
smoke coming from under my hood but nothing of it because oil can
sometimes leak on the engine. To my despise, a day later my car
hesitated to start. I advised the technician of my problem and he
sent someone to claim that I needed a new battery. After having a new
battery installed, the car still had problems starting. I called
again and my car was sent to another Jiffy Lube for inspection. Upon
inspection white smoke was now coming from my tail pipe.
Needless to say, a month later, Nissan has diagnosed that I have a
cracked head gasket and the repairs will be costly. I contacted Jiffy
Lube’s Guest Services representative and sent the diagnosis to them
for review. I was told there is not enough evidence to prove it was
negligence on behalf of Jiffy Lube and they will proceed with a claim
for further investigation…….. Really! Came in running fine now
my car is dead
[2210] Lady in Davie, FL Pep Boys
Alternative
On Friday, 2-20-15, my check engine light came on. I took it to the
Jiffy lube in Davie, FL on University Dr. They hooked up some sensor
and said I had a vacuum leak coming from my engine. I took it back the
next day because I was due for an oil change. Of course they tried to
suckered me into buying the expensive oil, but I went with the $49
one.
They used the sensor again and said I needed a tune up which would
run $350- $450. They then ran a battery diagnostic and said my battery
was going to die soon. That was correct as I had a 2 yr battery which
was older than 2 yrs. They offered me a new battery with 5yr warranty.
I plan on selling my car and wanted a cheaper battery....they don't
give you an option, so I declined. Of course, they wanted to flush my
transmission fluid for over a $100, but didn't have it on record, they
did that already 6 months ago.....or did they? They then showed me a
dirty cabin filter which they could replace for around $80.
Whew....I just agreed to the oil change and drove over to Pep boys.
They said the problem with my check engine light was a loose plug....I
didn't need a tune up. They fixed it and put in another 2 yr battery,
saving me $56. Oh...and that $80 cabin filter? I purchased one from
them for $14 and he put it in for no charge. I will never take my car
to jiffy lube again. This is sad because jiffy lube took over the
location when Vinny retired from his business at speedy oil change. My
family trusted Vinny and was taking our cars there for 15 years. He
employed honest mechanics.
[2209] Kevin in Tulsa, OK Defective
Antifreeze Flush
On the 17th of December I took my car into Jiffy
Lube 66th and Lewis Tulsa OK for an antifreeze flush and fill. The
car had been working great I just wanted to change the antifreeze.
They supposedly put new antifreeze in and when I left the car seemed
fine. The next morning I started it up and when it ran for a bit the
car started to overheat. I opened the hood and the radiator cap was
not closed it was just barely hanging on it was loose. I called the
store manager and he came out to my house with some antifreeze and
that's when I noticed that a hose had not been properly installed they
had taken off. After putting antifreeze in and putting the hose on
properly it started to leak behind the transmission. According to
several sources this was probably due to improper antifreeze or no
antifreeze at all being put in my car when they did the flush and
fill. Evidently a freeze plug popped out behind the transmission that
evening due to the cold temperature. It had been driving fine
before. The traffic was really bad and it took me an hour to get home
in stop and go traffic. I know the car was in perfect working order
before I took it to Jiffy Lube because it made it all the way down
there and did not overheat and did not leak. Also I have been driving
it all over with no problems whatsoever. The manager Chris got to
where he would avoid me not return my calls and I got a hold of the
regional supervisor Mark who said he would get right back with me this
morning and now he has not responded back and will not answer his
phone.
The owner Patrick Moore contacted my girlfriend
Kelly Hensley (its her car) and claimed he had a video showing all the
work was done and swore the radiator cap was put on correctly and the
hose was put on like it was supposed to. Refused to show us this
video. He was very very nasty and claimed I sabotaged my own car to
get money out of him. Is this the way you want your company
represented? My girlfriend needs her car as she is almost handicapped
and has trouble walking.
[2208] Thomas in Chicago, IL Defective Oil
Filter
I brought my 2013 Hyundai Elantra (14k miles)
into JiffyLube (2366 N. Clybourn, Chicago Ill) for an oil change. The
sub standard oil filter they used leaked at metal seam when the engine
was running causing the engine to run dry. I had the vehicle towed to
Hyundai dealer and their mechanic spotted the problem immediately.
When the engine was running the oil leaked steadily out from the seam.
The mechanic said it was obvious the JiffyLube technician didn�t take
the time to inspect the filter for a leak. I have taken pics and video
of the filter and leak. My engine was damaged and had to be replaced.
At first, Jiffylube manager said not to worry, that their insurance
(Society Insurance-Fon Du Lac, WI) would cover the costs. After 3
weeks of phone calls, E-mails, messages, avoidance, and $5500.00 out
of pocket expenses I am at wits end. Society Insurance has pretty much
told me I would have to go after the oil filter manufacturer (Fram) to
recoup my losses. My first thought is how can they get away with this
but after doing internet research it seems they have quite a long
history of avoiding responsibility. If I hire an attorney it will
probably cost more than the repair bill. Do you have any advice,
recommendations, or know of class action I could possibly join?
Getting my oil changed at JiffyLube has been an absolute nightmare.=
Update:
To whom it May Concern, I just want to follow
up and say that JiffyLube did in fact finally, reluctantly pay for the
damage caused to my vehicle and because they made good I would like to
retract/delete my complaint. I have learned a hard lesson and will
never bring a vehicle into JiffyLube for service again. Again, please
if you could delete my complaint, Thank You, Tom Goggin from Chicago.
Had oil changed at 2366 N. Clybourn, Chicago=
[2207] Matthew in Lakewood, WA Stripped
Oil Plug
-----------The Story and the letter
Dear Jiffy Lube employee,
For many years I have been bringing my cars to jiffy lube
for oil changes. This is mostly due to convenience or not having a
driveway to jack the car up to drain the oil. Even when negative news
reports aired about jiffy lube I ignored them considering the past
good experiences I had in Chicago when I lived there, My logic was it
is very hard to screw up an oil change. I moved to Washington this
past year and ended up buying a 2014 chevy cruze in light of the move.
I have gotten 3 oil changes at your lakewood location. The 1st visit
they put the wrong oil in which is an honest mistake considering I
didn't even know a different oil was needed. However the last visit I
was told the drain plug was stripped and that you couldn't do the oil
change. This is the last straw for me considering I have only taken
this car to this location for oil changes. Logic would dictate that if
I only brought it to this location than at some point an employee
stripped it. Could have been the last visit or this visit. Since it
was only the plug I figured no big deal. That was until the dealer
told me not only was the bolt on the drain plug striped but so were
the aluminum threads where they are screwed in. That means the pan
also needs to be replaced. This will cost me $510 after tax parts
labor. I have been coming to jiffy lube since 2002 and am very
disappointed in this location and in how low the company standards
have fallen. I will not be returning.
Sincerely,
#####`
P.S. To the employee that had to read this I am not mad
at you as an individual I am displeased with the company you work for.
I assume you have to read a lot of these so have a Happy Thanksgiving,
if you celebrate it.
---------The BS response
Dear #####,
We offer our sincerest apologies, but thank you for
taking the time to let us know that you had a less than positive
experience when you visited one of the Jiffy Lube service centers.
We took the liberty of sending your feedback to Oil
Express Inc, the franchisee which owns and operates Jiffy Lube Service
Center 2049 where you visited, for their review and resolution.
Again, thanks for contacting Jiffy Lube regarding your
concerns.
JLI
Customer Service Customerservice@jiffylube.com 1-800-344-6933
-------- Long story short I got
screwed, please if you go there stop going. the only way to make them
stop is to stop giving them business
[2206] Mark in Nashville, TN Stripped Oil
Plug
My truck was damaged by the employee(s) at Jiffy Lube during the
oil change .What's worse is the damage was plugged w a sloppy pressure
fit job to cover up the damage .I cannot get another oil change until
the oil pan and drain plug and gasket are replaced.
What scam ripoff business .
The location is 1710 Charlotte Ave. Nashville, TN 37203
[2205] Nicholas in Tacoma, WA No Transmission
Fluid
A little over a month ago, I went to Jiffy
Lube #1092 (605 S Sprague
Ave, Tacoma, WA
98405) and
got the Signature Oil Change Service as well as a few other services.
As I left, I noticed my car sounding different, and a month later,
after it steadily worsened to sound like tumbling gravel, I took my
car into a trusted mechanic. He tells me my car has absolutely no
transmission fluid in it and that my transmission is so wrecked it
could easily have destroyed my car on the freeway. The mechanics said
the transmission must have been drained to be so perfectly empty, and
Jiffy Lube is the only possible perpetrator. Who siphons transmission
fluid?? The timing with the unusual noises starting while driving out
of Jiffy Lube is too much to be a coincidence.
I complained, and they local shop directed
the matter to Corporate Headquarters who denies that they drained my
transmission fluid because the Signature Oil Change Service doesn't
involve that operation. That is pretty much saying "you can't prove it
so we can get away with it." They supposedly checked my fluid levels
and they stand by their claim that my car was full of transmission
fluid during inspection. They're saying my transmission fluid
magically disappeared right after inspection because yeah, that's how
the universe works. The employees were either grossly negligent or
malicious in behavior, and corporate HQ definitely malicious, and I
can't believe they made me pay $300 for services that ended in me
paying an extra $3000 to get an entirely new transmission.
I would love if somehow they could pay
towards my repairs like a human-run company should. Any suggestions?
[2204] Stephanie Small Claims Court
I am taking Jiffy
Lube to small claims court, my court date is next Monday. I have been
looking at your site which has been helpful. I was wondering if you
had an additional suggestions relating to small claims court.
Webmaster: In case you missed it, copy and paste the following
link into your browser:
http://jiffylubeproblems.com/Remedies.htm#Option 9. Use
Magnuson-Moss Warranty Act
[2203] Steven in Seattle, WA Headlight Theft
I was recently at the Ballard jiffy lube in Seattle for an oil change.
I have an aftermarket HID headlight kit on my car. A couple days
before I went in, one of the HID bulbs failed so I switched them back
to the halogen bulbs but left the ballasts mounted in the engine bay
with adhesive. My replacement bulbs came in the mail a couple days
later. I opened up my hood, and to my surprise, found my ballasts
ripped out of their mounted positions (see attached picture). I
contacted the store directly and spoke with the manager. He told me my
(halogen) headlights were functioning during inspection, nobody that
works there has HID headlights, and they haven't had any issues with
theft. They were the only people under my hood in that time, my car
was parked in a secure garage between the oil change and discovering
the missing ballasts. I either need those back, replacements sent to
me, or a check for about $100 to purchase new ones on my own.
[2202] John in Redmond, WA Oil Change
Intervals
I have a 2013 Toyota Prius which I took to the
Jiffy Lube at 17015 Avondale Way NE, Redmond, WA. My Toyota Prius
goes 5000 miles between oil changes if done properly. My regular
service facility was not available today, I am leaving town for a long
driving trip tomorrow and had limited time, so I stopped in to Jiffy
Lube for my 60,000 mile change. I asked the technician before the
service if I needed a special oil for a Prius 5000 mile oil change
and he said no. After they finished and I was paying, I was told the
change was only good for 3000 miles. I made a complaint on the signed
invoice and told the person I paid but he blew it off. I send this so
others will know to avoid this facility if your car requires a special
oil for a 5000 mile interval. I have no doubt the 3000 mile oil is ok
for 3000 miles but my car has an automatic reminder for me at 5,000
miles and can’t tell the difference. I intend to have my oil changed
by a qualified facility after my trip even though this was a waste as
I see it. How else will people know if we don’t register complaints.
[2201] Trevor No Oil in Engine
I had a oil change done at jiffy lube and my oil filter had spun
loose causing all of my oil to come out of my car it is not not
getting oil to the head and I believe the turbo is blown by the way it
is acting I am wondering what jiffy lube will do for this problem I
spoke with the DM but he didn't really know and the technician openly
said they DO NOT check the oil filter housing bolt to make sure it's
tight even thou taking off a oil filter can cause them to come looses
State Index
