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[550] Jackie in
San Diego, CA No Oil
I
have used Jiffy Lube for years. So
I didn’t think anything about taking it in every 3 months for my oil
and lube. I had it taken in last summer, and one thousand miles
later, the plug came out, all the oil gushed out at once. It was too
late, my engine was gone. The mechanic at the Nissan dealership who
installed a brand new engine, said the seal was old. I will probably
not be going to another Jiffy Lube. However, I have to give them
credit. They paid everything for the new engine, as well as my
rental car in the month it took for the new engine to come in and
installed. The bottom line is when I told the regional manager at
Jiffy Lube about the seal, he said that was nonsense and did not
take my comment seriously. I hope he doesn’t have to pick up the tab
on many more engines.
[549] Victim
in Pleasantville, NJ No Oil
I went to Jiffy Lube in Pleasantville, NJ for an oil change.
First of all I was charged $80 for a synthetic oil change only to
find that it would have cost me $40 down the street at Pep Boys.
About a month later I broke down, luckily at a gas station. My car
wouldn't start; they tried hitting the starter, charging the
battery, the works and ended up pushing to the side till I could
come back and have it towed. We didn't think to look at the oil till
the next day when I went back because I told them I had just had it
changed. Well when we did check, I had NO OIL AT ALL and an old
dirty filter. I was charged $80 for an oil change I never got and
broke down as a result.
[548] Richard Employee
as a former lube tech for
jiffy lube the stories that i could tell you. i needed a job so i
took one at jiffy lube(duluth mn) the manager (carl f) is a real
peice of work! i would tell you to see all of the old parts that
they sell you!! lots of parts sold and not put on and a lot of other
things. i could not stay there so i had to find other work,
[547] Val in Provo, UT
No Oil
On Dec. 20th 2006 I had
Jiffy lube of Provo Utah change my oil and filter. I requested
10-40 Pens oil, they put in 5-30 Pens oil instead. A young woman
pulled next to my vehicle in a newer SUV. All the service men
started to volley for her attention and the worker on my vehicle did
likewise. He failed to put on my oil fill cap and didn't check my
oil on the dip stick, he said he put in four quarts of oil. I know
he didn't check it because my vehicle takes five quarts of oil to
fill it to the fill on the dip stick. There is no way he put the
oil in he said he did, upon checking my engine after driving it
a ways I found it was out of oil. My engine is in need of a
overhaul now thanks to Jiffy Lube and they say they don't have a
responsibility in this matter. I am a mechanic and should have
known better to trust Jiffy Lube, I will never take another vehicle
to them again.
[546] Paul No Oil
Had oil changed, a few days
later started to notice a burning smell when driving, on the sixth
day my oil light came on, checked under the hood to find oil leaked
out all over. Checked dip stick, no oil. Took vehicle back to
Jiffy Lube, they said they had problems with the brand of oil filter
and this is not the first incident. Unbelievable they still were
installing the oil filters on vehicles and even admitted to it.
They had to run to Pep Boys to get me a different filter. No
apology or incentive to return. Never again, Jiffy Lube is the
worst. The only way I would go back to them is with an attorney, if
I find there is any permanent damage to my vehicle. Store # 2891
[545] Keith Transmission
Many years ago when I first
bought my 88 Ford Mustang GT I decided that I wanted to make the car
last. Accordingly I started taking my car to the same Jiffy Lube
every 5000 miles or so for its required maintenance. One of the
things that I was having done was to change out the transmission
fluid every 25000 miles. On my first visit the tech striped the
head of the drain plug. I didn't discover this until my second
visit for transmission service (25000 miles later). Since I was
able to prove show that they (Jiffy Lube) had been the only people
to have ever turned that screw I was able to get it repaired at
their expense. At the time I thought that this was a one time
occurrence and continued to patronize the same store. Unfortunately
for me I was wrong, when I brought my in for its third transmission
oil change. (75000 miles) the tech over-torque the drain plug again,
this time however, it was the transmission case rather than the
drain plug that failed. The soft aluminum case cracked along the
bottom of the boss where the plug was and started leaking oil all
over the ground, to make matters worse the tech claimed the car was
like that when it arrived. Jiffy Lube backed the tech and refused
to repair the damage even though I was able to show that there had
been no leak in the transmission prior to it being serviced,
(several pictures taken once a day of my formally spot free parking
space at my apartment.) I eventually sued in small claims court but
lost because they had an expert witness who said it wasn't
physically possible to tighten the plug to the point of cracking the
casing. (Torque specs for that plug are 30 ft/lbs. max which is
real easy to exceed when you have a 200 pound gorilla on the end of
a 3 foot wrench.)
[544] Angela in Anne Arundel, MD Oil Filter Came Off
I had my oill changed at a Jiffy Lube in Anne Arundel county, MD.
Two weeks later on the highway, the oil light came on and my car
began to lose power. I had my car towed to the nearest Toyota
dealer. The result: my oil filter came off b/c it wasn't tightened
properly. The district manager offered a used/junkyard engine. And
he wanted his mechanic to fix my car. This was unacceptable. Long
story short: I decided to try to figure out who their insurance
company. The first company I picked out of the phonebook was this
Jiffylube's insurance company. Now I will get a "rebuilt engine",
almost as good as new, and a rental car. And I was able to select
the mechanic.
[543] Hailey
in Beaverton, OR Drain Plug
I got my oil changed at jiffy lube and
realized afterward that they cross-threaded the drain plug with the
oil pan resulting in an oil leak. When I confronted the store
about the problem they quickly blew me off, and the manager even got
angry and yelled at me that he had been working all day and was
totally stressed!!! Inappropriate!!!! When I called the district
manager- he called me irresponsible. I assure you, I was
professional in my approach to both managers and received nothing
but disrespect... I was appalled!!! They treated me like I was
stupid and didn't even know what they were talking about... and now
I'm left with the feeling that this huge company stole from me, and
there is nothing I can do about it!!!!!! But, I will continue to
try!!!
[542]
Carlos in Woodbridge, VA Transmission
THIS SERVICE WAS PERFORMED
AT THE AT 1070 STORE IN WOODBRIDGE, VA. THE TRANSMISSION FLUID
WAS REPLACED WITHOUT THE FILTER AND I WAS NOT WAS NOT INFORMED AT
THE MOMENT. THE PRICE $95.99 IS STILL THE SAME.
A DIRTY RAG WAS PASSED ONTO
ALL THE GLASS WINDOWS AND WINSHIELD LEAVING MARKS TO A CLEAN CAR.
I GUESS A GLASS CLEANER IS TO MUCH OF A COMMODITY.
LACK OF SUPERVISION AND
ATTENTION TO DETAIL, I'M NOT GOING BACK AGAIN
[541] Victim in West St. Paul, MN Not Open On Time
Jiffy Lube #1888. I
usually go to Jiffy Lube on my days off to take advantage of the oil
change for 19.99 from 7a to 10a. The last 2 times I have gone there
has been no manager to open up the store. Both times an employee
that was also there waiting came up to the car and apologized that
the manager was not there yet to open up and they weren't sure when
they would be there. I did wait around on both occasions. The first
visit the manager didn't get there until around 7:20a. The second
visit the manager didn't get there until 7:15a. If a store is
suppose to be open for business they should be there ready to work
at the time specified. The manager on my first visit apologized for
the inconvience. The manage on my second visit didn't say a word
about being late. No apology, nothing. On the invoice I received,
under the items checked and ok, are the lights. It said they were
ok. I know for a fact that there are 2 different lights that are
burned out. I think they just wanted me out of there because they
knew I was very unhappy at having to wait because they were late.
[540] Jim in
Greenwood, IL Don't Care
Jiffy Lube #759. 3/19/07.
I decide that I can better use me time on my day off to do other
tasks, so I make a poor decision to take my 1999 BMW M3 to the Jiffy
Lube on Glenview and Greenwood in IL.
As soon as Julio sits on my perfect conditioned Mulberry leather
interior with his dirty oil soaked uniform, I cringe. I start to get
a bad feeling as he stalls my car twice trying to pull it into the
bay. Since I had a bad feeling I wait in the garage area to see what
they would do next. They start banging on the hood with their hands
like baboons to get the hood to open. After a couple minutes they
realize that there is a latch that opens it. This upsets me so I go
back out to the garage area, only to see that my keys are sitting on
top of the roof. I immediately tell them that I don't feel
comfortable letting them work on my car, and leave.
[539]
James in Martinsburg, WV Stripped Plug
$2150.00 for new Rear
Differential. Apparently this Jiffy Lube does not have a torque
wrench. When changing the differential fluids they strip the Fill
plug and it leaked out and ruined the gears. There was this howling
type noise and we just could not figure out what it was. We took the
vehicle to a shop and they discovered that there was only a cub of
fluid in the differential and that the gears were shot. The fluid
came out with a silverish color to it from the gears. Jiffy Lube is
the only ones to have worked on that part of the Vehicle. They said
I violated the terms of the receipt and instructions that are on the
back. The problem with that is one has ever show us any of the
instructions on the back of the receipt or even brought to our
attention. There is no signs of instruction for that as well. I
received a letter from the owner of this particular Jiffy Lube
stating that they will not pay for the repairs. I have been using
this Jiffy Lube for Years. I have never taken any legal action
against any company before but It ends here. I’ll take it to small
claims court, where I would not have to have an attorney, they will
have to have a Corporate Attorney there and that alone will cost
them, then I’ll sue them for the mechanics time and my aggravation.
I think this could cost them double the repairs. Plus lost
customers, I’ll tell everyone about it and try to cost them even
more customers.
[538] Jimmy Belt Hustle
I just tried to get my oil changed at a jiffy
lube and had a horrible experience. They told me my belts were worn
and needed replaced. I know better but said okay. He said it would
take twenty minutes. An hour and fifteen minutes later it was done
and he charged sixty dollars a belt. That's over 180.00. I was
stunned. The whole thing cost me over two hundred dollars and the
belts slip. When I went back to have them tightened they made me
wait for over twenty minutes before I left. He had no intention of
making it easy. Horrible service, horrible prices. i felt and told
the guy I felt hustled and was.
[537] Travis
Desperate Employee
All Of these Problems your
having are from severely under paying employees and taking advantage
of people who were desperate for a job and had no other option at
the time. I worked there for 1 year and i was living off of about
800- 900 dollars a month trying to put my finance through school. I
ate a bag of ramen noodles about every other day just to survive
pretty much the whole time i worked there. I started the job at
130lbs, and ended it at about 110- 115. I would try not to put it on
the individual as much as possible. I was fully certified to do
anything at the shop i worked at and i only made 6.25 an hour, and
was RARELY ever allowed over time. Most people that work there have
2 or three jobs. I'm doing better now, but the problem is with Jiffy
Lube International not so much it's employees. If you were always
hungry, tired, stressed, and depressed how would you work? Just
Think about it for a moment. The only people that can help the
employees is you making phone calls to corporate. If you want better
service then stop complaining and Help the employees, because trust
me they most likely have it much worse than you.
[536] Jeffrey
Stripped Plug
Yes it seems like a nice
idea bring your car in for a cheap oil change. Or so I thought! I
brought my 2001 Golf to Jiffy Lube, since it was time for them to
change the Oil. But upon bringing my vehicle in they told me they
could not change the oil because the Oil filter drip plug was
stripped and they could not remove it. They quickly whisked me away
and apologized. They informed me to go the VW dealer and have them
change it. Well $514 dollars later my whole oil pan had to be
replaced. VW says that who ever changed your Oil last stripped your
plug. Guess WHO???? JIFFY LUBE. I have the part from VW and now I am
going to sue Jiffy lube for cost of repair and damages and loss of
time from work!!
[535] Bob in
Lancaster, OH Transmission
My wife
went to Jiffy Lube 3/13/07 to have her transmission fluid, and
filter changed.
Three hours later, they could not get it into park. Finally , they
got it to move one way.
The guy said he had to take
the linkage off to get the oil pan off.(B.S.)
Thats when my wife said
STOP... they wanted to take it to AAMCO, and have them look at it.
Another NO, it goes to
the Chevy dealer. They broke (2) solenoid valves and stripped(4)
bolts on the pan.
They paid $300 for the lack
of experience.
[534] Chris Cabin
Filter
I recently went to Jiffy POP to get my oil
changed, the guy at the desk told me that the previous mechanic
installed the wrong cabin filter, and it now needed to be corrected.
He admitted the wrong doing of a previous colleague, but when I told
them since it was their fault they should replace it for free. The
best thing he could do for me was $10 off the new cabin filter. He
also told me that they had been getting complaints about the past
workers. So I said ok, at least you were honest. A few times, the
teenagers, excuse me, the Jiffy POP technicians, forgot to tighten
my oil pan screw. Now I find myself, checking my oil pan screw after
every oil change! You must wonder why people still go back after
knowing these flaws, because its fast and convenient. But the bottom
line is, we as consumers need to learn how to do these things
ourselves! I mean, how hard it is for us to open up the compartments
and replace our own air/cabin filters? Or be able to replace our own
batteries? I think the next thing I'll do is take a one semester
course in auto mechanics at my local community college. Trust me, it
will save me alot of pain and money in the long run!
[533] Barbara Wrong
Charge
I was in Jiffy Lube Saturday Mar 10 of this
year. I got an oil change, fuel injector cleaning, fluid top off,
etc. I was told I would get &10. off the injector cleaning which I
did not get. Then I was charged for the wrong vehicle and ended up
paying $184.00 for the service. I got halfway home and realized I
had been overcharged so I returned to the store and they filled out
a refund form and charged me another amount. I paid it also with my
check card and started home again. The check engine light came on
and I had to return to the store to get that turned off. After I
finally made it home, I checked my bank balance and discovered I now
have checks bouncing because this oil change ended up costing me
$390.00. I will NOT go to Jiffy Lube again and I have NEVER
boycotted a store before.
[532] Gary Took
Advantage
On Mar 12, 2007, my wife
took our car to Jiffy Lube to have the oil changed. She is
from the country of Colombia and does not speak English well nor
does she know about cars. They talked her into a $70.00 fuel
cleaning addative of no apparent efficacity. In other words
they took advantage of her.
[531] Emmy in
Norman, OK Transmission
On Saturday March 10, I took my
Subaru Forester to my neighborhood Jiffy Lube (12th and
Alameda in Norman Oklahoma), for a simple oil change while I shopped
nearby. As I drove away, I began to notice the engine running badly,
so after completing my errands I returned. The store manager said
they’d need to run a diagnostic scan to determine what was wrong,
but they would not have the equipment to do that until the following
Monday.
On Monday, I took the car to my
regular mechanic. They reported that instead of draining the oil,
Jiffy Lube had drained the transmission fluid. I had no transmission
fluid at all. I am now waiting to determine what damage may
have been caused, although I did not drive the car more than a few
miles.
[530]
Mary in Denver, CO Power Steering/Brakes
I took my car to Jiffy Lube for an oil change.
Unbeknownst to me, the technician topped off my power steering
fluid. Unfortunately, he put the power steering fluid in the master
cylinder, and the entire brake system was ruined at a cost of approx
$1,800. The brakes locked-up, and I could not drive the car.
Jiffy Lube sent the contaminated brake fluid to a
laboratory who found that the fluid was, in fact, contaminated, but
that the Jiffy Lube store did not made the mistake. The shop said
that they used Pennzoil power steering fluid, which contains a dye,
which can be detected in a laboratory. As it turns out, this shop
did not use Pennzoil power steering fluid. So, they were “looking”
for a dye that wasn’t there in the first place. When they didn’t
find the dye, both the lab and Jiffy Lube concluded that they
couldn’t possibly be responsible for the damage.
Don’t let Jiffy Lube touch your power steering fluid
or your master cylinder (brakes). If your brakes lock-up after an
oil change, there is a good chance that the master cylinder is
contaminated with power steering fluid. It’s OK for Jiffy Lube to
send the contaminated fluid to a lab, but it is not OK to test for a
blue dye that couldn’t possibly be in the fluid.
If this happens, ask the Jiffy Lube shop which brand
of power steering fluid they use. Don’t be surprised if it’s not a
Pennzoil product. The most important thing to remember is that, if
this happens to you, do not drive the car. The next most important
thing is to file a complaint with your state’s regulatory agency. If
this happened to you, it probably happened to other people too.
[529] Dave in
Timonium, MD Transmission
Several years ago, I paid
for a transmission flush, coolant flush, and oil/filter change at
Jiffy Lube in Timonium, Maryland. My other mechanic confirmed
within a month that none of that work had been done, based on the
condition of the various fluids. I wrote a letter of complaint to
the Jiffy Lube and never received a reply.
[528]
Ashley In Mount Airy, MD Transmission
I had taken my car to Jiffy
Lube to get a regular oil change. A few weeks afterward, my stick (I
have a 6-speed manual ACURA) would pop out of gear into neutral
while I was driving. This only happened after 10 minutes or so of
driving my car, and once my car warmed up, it popped out of gear
every time. On the day I took my car to my mechanic to have him
really look it over, my transmission started making an uncomfortably
loud noise. The first thing he did when he got it into the shop was
to test for metals in the transmission fluid. Next thing I know he
is calling me to tell me that there was NO TRANSMISSION FLUID IN MY
CAR and there was no sign of leakage whatsoever! And because it was
about a month after I had my car serviced at Jiffy Lube, their
insurance company would not cover it; that and a few other
irrelevant reasons. So far I have paid $500 for a rental car, and
the estimated service to fix my transmission is going to cost me
$1300 and I claim Jiffy Lube being at fault. My guess is whoever was
changing my oil unplugged my transmission fluid, realized what he
was doing, and closed it back up. And because I didn't ask for a
change of my transmission fluid, he didn't fill it back up because
they would have had to charge me (their transmission fluid service
is very expensive) This was the fault of Mount Airy Jiffy Lube in
Maryland!
[527] Shahatta
Midas Upgrade
Well, we’ve been doing our oil changes at
Jiffy Lube our entire life, because it is convenient and near. As
our car became older, we felt that our car wasn’t running smoothly
because it was an older car. We didn’t think that the oil was not
actually being changed. We than saw the scam on cars caught on tape
through a forward email, we decided to take our car to Midas which
is a little further into town. The day they did the oil change, our
car ran so much smoother. Midas is cheaper, and it comes with more
services with the oil change, such as a tire rotation. Not to
mention, that one of the services of an oil change at Jiffy Lube is
vacuuming the floors, which they never EVER did.
[526] Diane
in Ventura, CA Macho Attitude
I went to Jiffy Lube in Ventura, Ca As soon as
I stepped out of my car the employees started to harass me and make
me feel like I am not a human being, but rather a peace of
meet...they began to whistle dog call at me and insult my gender.
Then I told them specificly I wanted a car wash and my car vacumed
when it was done (which they should do anyway without asking) ... I
told them I was going for a walk and I would be back.....I cam back
about 45 minutes later and my car was parked in the same area I had
left it in when I got there. A man walked up to me who could barely
speak any English and said "your key" then walked away. I had to
wait about 20 minutes for someone to come up to the counter and let
me pay for the service.
After I pay I go to my car and it is
dirty...it was obviously not washed, and the car was not vacumed for
there still little crumbs on my seat. I have a new car that
tells me the percentage of oil life I have...instead of them
resetting it to 100 percent...the oil life said it was only 15
percent. I had to ask one of the service workers to manually
change it back to 100 percent... They did not even put a
sticker on my car to tell me when my next service was due.
So I asked to speak to the manager....
And all he did was give me attitude and treat me like I was a stupid
woman. He had a macho attitude and would not listen to
anything I have to say... He gave me a series of excuses on
why they did not wash the car and vacuum and he told me I should be
happy with just getting an oil change...and he spoke down at me as
if I am an idiot.
I hate jiffy lube and i highly recommend if
you want good service and to be treated like a human being STAY AWAY
FROM JIFFY LUBE!!!!
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