Jon Stripped
I went to the dealership to get an oil change,
only to find out that during my previous oil change Jiffy Lube changed
the oil plug (to one that is much harder and longer) and managed to
over torque it causing the threads on the pan to strip out. When the
dealership took the plug out, the threads on the pan came with it.
Jiffy Lube claims oil pans are designed to wear out. I don't see how
anyone can seriously believe this. I told them that, but they stuck
to their story.
Anonymous in Washington State Employee
Hey There, here is my
complaint about Jiffy Lube and there dishonest way. I am a former
employee. The store I worked at was in Washington State.
First off there is no
respect from assistant managers and managers. All employees are
treated so poorly and disrespect that its gotten to the point where I
didn't even want to go to work. I myself, the only girl in the shop,
was treated so poorly compared to others and degraded all the time.
When I tried to tell my manager about it he didn't do anything about
it at all. My manager knew how he treated everyone yet he did nothing
about it and thinks everything was fine. We had a new employee once
and he would always be yelled at and disrespected. It got to the point
where he tried to defend himself and the assistant manager pushed him.
After that the employee who was pushed filed assault charges but you
know whats the worst part about it though? The new employee was fired
because he took action but management fired him AND not the assistant
manager, who kept treating everyone with no respect after that.
Second thing is the
selling tactics that Jiffy Lube forces upon their employees. If you
don't sell sell sell you get yelled at and your job is basically on
the line. Thing is I understand every business needs to up sell but
when it comes to cars its wrong. There have been so many times that I
have been yelled at for not selling. They don't understand that people
go in there just for an oil change. They don't go in there for be
pressured to buy services that they don't even need to their car or
services they can't afford.
All the greeters are
Jiffy Lube lie. I know first hand. They make up stuff to make you buy
services. My advice to you all is to check your oil before you go in
because they will say your oil is on a no read when in reality it was
full. They say your transmission fluid is dirty when it is not.
EVERYTHING THEY MAY BE TELLING YOU IS A LIE.
Also half the
services at Jiffy Lube can actually cause damage to their vehicle. I
have witnessed cars come back damaged because of JIffy Lubes services.
Which is terrible. They are basically criminals and I couldn't work
for a company like this. I am an honest and I have respect for
THE WORST THING
THOUGH IS, Jiffy Lube forces sales right? BUT they want speed speed
speed. They don't care about quality of work, only speed. So many
times I have caught the people I work with sell so many services on a
car, like 400 dollars worth of services. But they want that car out of
there is 30 minutes when in reality it takes about an hour or more. So
you know what they do? They either don't do the service or they only
half ass the service and I can't stand that. AT ALL. That is why the
top sellers in the store will never get fired because they want
dishonest employees selling and lying to customers. That's one reason
why I got yelled at because I always called people out on not doing a
service or lying to customers. Or making sure everything is
done properly. There has even been times when I have refused to do a
service because it was bad for their car or I knew they didn't even
need that service. Yet I am the bad guy for doing the right thing by
speaking up. There has even been times when I have caught some of my
employees NOT changing the oil filter just so the car can get out of
the bay in a short period of time. I have been threatened to be
suspended from work if I didn't do what they wanted me to do, as in
lie and damage peoples cars.
Nobody at Jiffy Lube
takes responsibility for their actions or accountability. Countless of
times I have been told to put notes on the work orders saying some
part of the car was broken on arrival or some car fluid was overfull,
when in reality one of those employees broke it or overfilled a fluid
but didn't want to fess up to it or re-drain a fluid. Then when I
would said no to that I would get yelled at and threatened.
The third this is
upper management Our district manager comes by our shop once a week
and they would raise hell. They always told us how bad of a job we
were doing and how we need to sell sell sell. Its like they don't care
about their employees at all or their customers. They want to get rich
and make work like being in a prison.
This is just a
summary of what goes on at Jiffy Lube and I couldn't stand it. There
were so many times that I have left work so mad. That has never
happened while working at other jobs. Working for a company like Jiffy
lube is not worth their greedy money or the dreading hours they give.
You should never be working for a company like this knowing their
greedy and dishonest ways. The worst part about it is that they don't
feel they are doing anything wrong. That is why they like hiring new
people so they can teach them their ways and basically brain wash
them. Its so bad.
WARN EVERYONE YOU
KNOW TO NEVER GO TO A JIFFY LUBE. AND WARN EVERYONE YOU KNOW TO NEW
GET A JOB THERE. YOU WILL REGRET IT. JIFFY JUBE TAKES ADVANTAGE OF
CUSTOMERS. TREATS THEIR EMPLOYEES POORLY. WORST THING IS THAT NOBODY
DOES ANYTHING ABOUT IT.
 Theresa in Pittsburgh, PA Forgot to
I received an "oil change" yesterday, March 1, from the Greentree Road
location in Pittsburgh, Pa. First of all, the process itself took over
45 minutes with only 1 other car being serviced, so I should've known
something was wrong. After they were finished and I pulled out to head
back home, I noticed the low oil pressure light on my dash flickering
intermittently. When I got home and showed my husband, he took a look
at the dipstick to find that it came back DRY. There was only .8
quarts of oil in my car! My engine could have failed on the parkway
and I could've crashed! Or my engine could've been ruined! my
husband's been on the phone with the idiots as that store all day
trying to.get a refund, but apparently only a "District Manager" can
process it? We were told this supposed District Manager would be
calling us but have heard absolutely nothing. This is the worst
experience I've ever had with an oil change anywhere and I certainly
won't ever be returning to Nifty Lube to have this service performed
again, nor will I EVER suggest Kiddy Lube to anyone I know who's
looking to get their oil change. If there's anyone out in Corporate
land that gives a damn, can they please help us process the refund?
please? just to restore my faith in humanity?
Joann They Rip You Off
I have had the two most
worst experiences in my life. I will never go to Jiffy Lube again. I
work at one of the largest industrutries in the world. And I tell
EVERYONE my HORRIBLE experiences with Jiffy Lube! I know this company
will not last for many years. Why? The customer service is so BAD!!!
!!!!!!!!!!!!!!!!!!!!!!!They rip you off... they steal parts of your
car when you and a friend installed it together. I will ALWAYS TALK
BAD ABOUT JIFFY LUBE!!!!! IT'S FUNNY... my co-worker was going to go
there on her lunch break.. AND when I told her about the HORRIBLE
EXPERIENCE!!!!!!!!!!!!!!!!!!!!! And I told her , "Sears" does a "GREAT
JOB!!! AND THEY NEVER!!!!!!!!!!!!!! RIP YOU OFF!!!!!!!!!!!!!!!!" Now
that is customer experience!!!!!!!!I I will never EVER GO TO ANOTHER
JIFFY LUBE AGAIN!!!!!!!!!! AND I WILL TELL ALL MY FRIENDS HOW MEAN AND
A RIP OFF!!!!!!!!!!!! YOU PEOPLE ARE!!!!!!!!!!!!!!!!!!!!!!!!!! ENJOY
THE NEXT 5 Years of business!!!!!! because it won't last. Not with
Amy in Shoreline, WA Flush Destroys Engine
I recently went to the jiffy lube on ballinger
way in shoreline wa. I went in for an oil changen and while I was
there they said there was rust in my radiator and that I should really
get a radiator flush done at the same time and that they were running
a special if you got both done. I told him I didn't want the radiator
flush and he the manager barry kept pushing it on me telling me it
would be so much better to just get it done since there was rust. So I
hesitantly decided to do both since the price of the tune up and the
higher price for using high milaage oil wass almost the same price as
doing both. For the first couple days everything was fine then I
started noticing there was no heat blowing out of my vents. it
was nothing but cold air, and the coolant gauge on my car was slightly
higher then normal. It was like that for a couple days.
Then the next day I went to take my kids to school which is 5 blocks
from my house, my truck started acting really funny, no power when I.
Stepped on the gas and the coolant light came on and the tempature
gauge was extremly high and then the check engine light came on an it
smelled like it was over heating but no smoke was comming up from the
hood. I pulled over and waited for about 15 min. While I was waiting I
called jiffy lube and they told me to bring it down and they would
look at it. I finally got it there after overheating again on the way
there which was about 1 mile from where I was at. They were looking at
it for over an hour then finally came and told me that I had a blown
head gasket going into the radiator... they seent my truck to be
The place they sent me to said it was a blown
head gasket going to the radiator and most likley was caused because
of the pressurized machine they use there and that jiffy lube should
have informed me first of the possible dangers and further damage of
doing a radiator flush to my truck... instead of trying to push me to
get one done. the manager at the shop then said they can't or will
not do anything about it and was acting like a cocky asshole about the
situation. I got ahold of the regional manager ron and he said they
will not pay to fix my truck but are willing to give me a refund of
$180 that I paid for the services I had done... I am now out of a
truck and they will not step up and do the right thing to fix the
problem they caused.
 Maurice Replaced Oil With Coolant
Went yesterday to get oil
changed. Talked me into radiator flushed. Went home and oil pressure
light went on. Went back to shop, the mechanic said tbat if there is
oil in th car there is oil pressure. The shop is about one mile away
and took it there. They said it was a loose sensor and after they
remedied by tightening I left. This morning the car started with
difficulty and when it did start there was a lot of white smoke
pouring out of exhaust pipe. Turned car off called a tow truck
company, called jiify lube and manager said he would call later and I
waited in vain. The tow truck guy looked at oil dipstick and said it
had coolant in it.
 Ted in
Gig Harbor, WA Broken Mirror
We have been a
Jiffy Lube customers for many years. Recently, we took our diesel
truck for a oil change. While they were backing out of the bay, they
broke our mirror on the passenger side of our truck. When we asked
them to fix it we were told we had to have it fixed and pay for it and
they would reimburse us. It has been almost a month and every time we
call they give us a different excuse as to why we have not been paid.
Oh, by the way, this is at the Jiffy Lube in Gig Harbor, WA. All we
want is to paid for an accident they caused.
 Sandra in
Did Not Change Oil
My son went to Jiffy Lube for
the first time on 1/3/2013 for an oil change. He faithfully maintains
his car and unfortunately, the person who usually does his oil changes
was unavailable. Ten days after the oil change, the car kept stalling
out or not starting at all. We brought the car to a mechanic who
informed us the oil was dirty. Jiffy Lube serviced the car again,
claiming they drained the oil, cleaned the engine, refilled the oil
and added Lucas Heavy Duty Oil Stabalizer. Said the car was ‘fine
Yesterday, the car would not
start at all. We had it towed and the mechanic informed us the engine
was shot. The oil was dirty and ‘sludgy’. We never had problems with
the car before we went to Jiffy Lube.
Raymond in Renton, WA Broke Dipstick
had an evil experience at Jiffy Lube #27583933 Ne 4th ST, Renton WA
98056. I took my 73 ford into their shop because I needed to
have the transmission serviced. They had a special running, so I got
the oil change for 5 bucks more. Big mistake...
First there is an incompetent tech that couldn't even find the
dipsticks. He looked in the power steering pump trying to find the
oil. I finally walked out and pointed it out to him, and walked away.
About 5 minutes later he walks in and asked me "has this
ever happened to you before?" while holding my broken dipstick tube
What follows is an hour of them trying to shove it back in backwards
etc. The stick broke off with part inside the compression hole. There
is no shoving it back in or "gorilla glue and tape" to fix it as was
suggested by the tech under the vehicle. The tech that broke it
of course doesn't accept responsibility and the rest of the crew run
with that idea so suddenly it's 4 against 1 even though only one guy
had his hands on the dipstick. Later I find out I need to come
back and talk with their "manager" which is another punk kid who
immediately tries to do the same crap to fix it and suggests "jb weld"
to which I said no, it needs to be fixed correctly and I'm not going
to risk that stuff getting IN the engine.
So the manager sends me to get 3 quotes. Yes I had to have 3. I was
told emphatically Jiffy Lube will take the lowest one. I was further
told they would only pay for what is quoted so if anything came up it
was too bad. Even the mechanics I talked too were shocked because they
can't give a quote for something that may or may not happen. To
replace the dipstick on my truck, they "might" be able to get it out
and replaced without pulling the engine... so 4 hours and 4 hundred.
If a bolt breaks in the process I would supposedly be left with a "too
bad" situation. If the engine has to be pulled, oil pan needs to be
dropped and it's running 8-9 hours and a thousand bucks for the repair
if nothing goes wrong.
Well I took these quotes in and I was told immediately they weren't
going to do anything and that it was broken before they touched it. I
contacted Jiffy Lube directly and they refuse to hear it and claim
franchise etc. even though it is Jiffy Lube's name on it. They
Also added a note onto the receipt dipstick broke on arrival.
Supposedly my signing for my keys is being claimed as agreement.
Unfortunately there is a problem with this.
1: Signed under duress, I needed to get my vehicle to a repair shop
and I don't get my keys unless I sign.
2: The signature is simply authorization to do work and that the work
was received. Nowhere is it agreement with what is written. They knew
emphatically before I signed and left I would be getting quotes and
submitting the claim. They then began to stonewall me.
3: Instead of making things right they hit me with a no trespass. This
further violates the contract or agreement allowing me free top-offs
(which are needed now that I'm leaking more oil because of their
So now I'm waiting for a call back from the franchise. Jiffy Lube
Corporate hung up on me. If I don't receive resolution this afternoon
from their district manager, I'm going to King5 and Kiro7 and I'll
stand outside of their shop with a sign on the sidewalk if I have to.
This shop is going to cost me over a grand in repairs. I wouldn't care
if they could get it done cheaper, if they had a proper mechanic, but
they don't and won't even attempt it.
 Maria in Colorado Springs, CO
Forgot To Put The Plug Back
On January 20, 2013 I got
my oil changed at Jiffy Lube on Centennial and Garden of the Gods in
Colorado Springs, Co. Immediately after I left, the Traction Control
and Stabilizer light when off in my Acadia
2009 indicating it needed servicing. I brought my car to the GMC
dealer 4 days later and was told that someone forgot to put the plug
back in after inspecting the air filter. I called Jiffy Lube and the
person apologized and said sometimes things just come loose during
servicing. This was a serious problems if it remained undetected. It
cost me time and money and there was no compensation for their
mistake. I will not go to Jiffy Lube ever again.
I took my 2000
Saturn to jiffy lube for.a routine oil change! They told me I needed a
filter etc! One of the guys keep pushing me to get flush but I knew it
was not needed ! My dad is a mechanic and I only get what I need done!
Not even 15min later a man pulled me out of the waiting room and told
me there was a problem there was radiator fluid in my antifreeze /
water coolant! Hummmm fishy right not only was it not like that when I
took it there but it caused major damages to my car I have had over
$4000 in repairs because of them!!!!!
Edward in Whitman, MA No Brakes
Get my oil changed,
drive off and almost kill myself at a red light... No brakes!!
Take my truck back and they take no responsibly for breaking my brake
lines.. "Must have happened when you drove off". We went
out front to where they parked the truck after performing the oil
change. Clearly 2 puddles, one where it was parked, and one leading to
it from the bay where it was worked on. This is madness...
 Leo in
Columbus, IN Coolant Rip-off
I went to a Jiffy Lube in
Columbus Indiana 6 years ago, for a advertised quick engine oil
change. After the car was in the bay, I was offered many other
services, I declined them all but topping off all other fluids if
needed. I thought it was very unusual when the guy spoke really loud
to another guy "engine coolant", while he held up a gallon coolant
container, raised to the point that I could see him to open the cap (
I figured it was just a show afterwards). I didn't pay too much
attention for what they were doing, thought that was the way they
communicated. When the service was done, I was shocked to see the
bill, a $19,99 engine oil change service ended up $50 something,
listed all the coolants they topped, and I had to pay for all of them
at price of new bottles, but they kept the rest of them. I am not even
sure if they were original packages.
I came home to told my wife
that would be my last time to go to that place, and they would not
stay in business for long. The one I went went out of business a
while ago, but there is another one in town, I didn't understand how
these kind of business got started up as a brand name first place.
 Matt in Gig Harbor, WA Incorrect Belt
I am going to try and keep
this short. I sent the below complaint to Jiffy Lube with a simple
request. Reimbursement. I have been assured time and time again that
it will happen and even told a check was in the mail. The complaint
was filed around October 7th and here it is 2 months later and
nothing! I am at my wits end and will begin finding a legal way to get
what I feel is fair. I am hoping that a few more complaint emails will
avoid this. Below is my complaint. Thanks.
I would like to
make a formal complaint about a recent experience at the Jiffy Lube in
Gig Harbor, Washington. To begin, I would like to point out that I
have been a customer of Jiffy Lube for several years and had no
problems with the service at any point until now. Here is the series
of events that have led to this letter...
8/03/12: I took
my truck to the Gig Harbor Jiffy Lube for an oil change. I received a
call that day that my Serpentine Belt need replacing and was quoted at
$80 installed. I agreed to the service and picked up my truck (the
total cost was $152.68 where I payed $80.00 cash and $72.68 w/ Debit)
a couple hours later. Upon starting my truck I heard a horrible
squeal. I assumed the new belt was just getting worked in. As I
arrived home, I heard a thumping inside my engine. I popped the hood
and saw a strip of rubber flapping around with the belt. I turned off
my truck and found a rib of the belt had ripped off and got tangled
around the fan belt and various wheels. I cut the section of belt that
had torn off and called Jiffy Lube. They apologized and said they
could replace it the next day around 11. The problem is that I live
150 miles from here and was just in town to visit my family. By having
to stay another day to fix the problem, I lost an entire day of work.
brought my truck in and the put the new belt on. The squeal was still
unbearable (only when you started the car) but the manager assured me
that he looked online and read that it was just the new belt and it
would get better.
Fast forward a
month and a half and a bottle of belt dressing... My car still squeals
for around 30 seconds when cold and squeals quickly when started warm.
I took it to a local (Wenatchee) Jiffy Lube and they said they
couldn't do anything about it and I would need to take it to the Gig
Harbor Jiffy Lube.
9/23/12: I drove
back to GH Jiffy Lube to have it fixed (I want to note that it costs
me roughly $80 to drive here from my home). They looked at it and
couldn't find out what was wrong and if I took it to a mechanic and
they say the problem stemmed from their malpractice, I would be
reimbursed. Adding that the mechanic that did the work had been fired
due to poor performance.
10/01/12: I took
my car to Safe Haven Auto Repair in Leavenworth, Wa. Upon
investigation, the mechanic found that the belt had been put on
incorrectly. He showed me a diagram of how it should be threaded vs.
the way it was. I would like to note that the mechanics that were not
fired, could not figure this out when I brought it to them the week
prior. It seems like that would be something you would look for. The
cost of this service at Safe Haven Auto Repair was $86.64. I called
Jiffy Lube in GH and told them what the problem was and the cost. They
told me to fax them the bill, they would fill out some paperwork, and
in a month or so, I would get a check. For me, this was unacceptable.
I do not have the money to pay $90 for a service I was not responsible
for. It was proposed that I get refunded for the entire Jiffy Lube
bill ($152.68). For the first time I felt that they were doing the
right thing by making the customer happy. But because I payed both
cash and debit, they could not refund the cash (even though I proposed
my father could swing by and pick it up). The next option they
provided was to have the $72.68 from my debit purchase refunded and a
then given a "really good deal on my next oil change". It's here I
will add that I will never have another Jiffy Lube touch my truck nor
will any of my family, or anyone else I can convince, due to this
tried faxing in the receipt and apparently it didn't work. I called to
continue the process because no one had contacted me. There was an
apparent problem with their computer so I was told they would call me
back... I never heard from them the rest of the day or the entire next
day. Finally, I got a call back with an email address I can send the
receipt to. My father went in in the meantime and demanded an
explanation. Non was giving beyond I'll get a check in 4-6 weeks. He
asked for the contact to the manager or person in charge of the
branch. They would not tell give him the information at first but then
gave him an email address which happens to be the same email address I
was given to send the receipt to.
I don't think I
need to get into my disappointment with Jiffy Lube. I feel it is
apparent in my experience and my desire to write a complaint. Nothing
is being done to ensure their customer is being taken care of. The
amount of time, money, and hassle I have had to go through just to get
what fair is beyond reasonable. At first I was okay with just having
the fix done by Safe Haven paid for by Jiffy Lube. When I found out it
would be 4-6 weeks for that to happen really upset me because I can't
afford to front Jiffy Lube $90. I paid for the work Jiffy Lube did
right there and then... I didn't tell them they would get a check in a
month. I was happy to hear that they were willing to refund me the
$152.68 from the original work that they did. Again, having to wait
4-6 weeks just for $150 bucks is unacceptable. So... Here is what I
both want and expect.
$89.99 minus the
cost of the belt (?) for the Serpentine Belt Replacement done
incorrectly by Jiffy Lube
$128.00 for missing a day of work at Icicle Brewing Company ($16hr x
8hr = $128.00)
$83.00 for driving from Lake Wenatchee to Gig Harbor and back to have
the truck looked at and NOT fixed (292 miles / 14mpg x $4 per gallon =
$86.64 for the belt to be properly installed by Safe Haven Auto Repair
minus the cost of the belt.
I'm not going to
ask for any sort of reimbursement for the hassle/embarrassment (that
squeal was LOUD!) of the entire process. I get that this process may
not be as simple or cut and dry as I wish it was but there is no
reason for the horrible service & customer service I have received.
Therefore I feel the amount I am asking for in reimbursement is fair
and adequate. Thank you.
David in Danville, VA Bait & Switch
My local Jiffy
Lube, in Danville Virginia, has a large banner advertising a $22.95
oil change special. The banner has been on display for many months.
I recently needed a quick oil change in my 1999 VW New Beetle. I
drove up to the first bay and inquired about the $22.95 oil change.
The mechanic was unsure about the correct price of the oil change and
then asked the manager. That was strange since the sign had been there
for months. The manager then proceeded to explain the “Special” price
was for a “non-detergent” oil and that I probably should not use it.
And since my vehicle was a VW I should use the synthetic blend oil at
a cost of $69.99. I was shocked at the lies and almost speechless at
what I was hearing. Needless to say I drove away with no oil change.
This is false advertising needs to be stopped !
Improper Gear Oil
have a 2006 Toyota Tacoma Prerunner. Jiffy Lube did a differential
drain and fill “because you have the wrong fluid in there.” No, I
didn’t. Now I have an expensive repair that Jiffy Lube will have to
fix. This truck takes a special and expensive Limited Slip
Differential fluid at $89.00/pint. Not regular gear oil.
Ray in Killeen, TX Improper Filter Seating
I took my 2012 Kia Sorento in to
Jiffy Lube in Killeen, Texas for a "Signature Oil Change". Sometime
later, I noticed that there were oil spots on my formerly clean
driveway. I took my car to the local Kia dealer where I bought it and
was shown what was causing the leak. Jiffy Lube did not seat the
filter correctly and did not properly place the O-ring. An oil change
at my Kia dealer costs a couple of dollars more, so it makes sense to
take it to where there are certified mechanics who know what they're
 Angelica in San Jose, CA Lying
Corporate Douche Bags
THANK YOU for creating this
website. This is absolutely sickening the amount of abuse and fraud
this company gets away with. I would SO LOVE to see these
jerkoffs get sued.... if there is ANY kind of lawsuit, please, please
let me know how we can be involved. Thank you!!!!!!!!
DO NOT GIVE THIS
COMPANY BUSINESS! IF I COULD GIVE NEGATIVE STARS I SO WOULD. JIFFY
LUBE IN FOUR WORDS = LYING. CORPORATE. DOUCHE. BAGS.
Not unless you feel like having an an improper oil change by an hack,
high school drop out mechanic that causes a massive GASH in your oil
casket, thereby creating a terrible oil leak, all this is on a
relatively new car, mind you. My poor senior citizen mother, who they
took advantage of, had to go and get THEIR error fixed at an
independent mechanic!!!! She had to spend hundreds of dollars to fix
Jiffy Lube's shoddy, unethical work.
Oh, and get this, when she went to politely let them know that their
oil change had done this, they told her a boldface lie that "that was
there before and they're not responsible". Seriously, if that was the
case, wouldn't your genius mechanic have noticed this obvious gash
DURING the oil change process and informed her then?!? Of course not,
because they're LIARS and CHEATS. The independent mechanic she went
to said that when they reinstalled the oil casket, it was improperly
screwed back on, thereby causing the problem. Why can't your mechanic
even SCREW an oil casket on correctly? Seriously, why can't you own up
to your sh*tty work and fix the damage you've done? Of course, not,
GOD FORBID you take proper responsibility for your mistake.
SHAME ON YOU JIFFY LUBE CORPORATE, AND ON THE CRAP MANAGEMENT AND CRAP
STAFF for ripping off my mother! In this day and age of social media
and websites like Yelp, you can't get away with this sh*t without it
catching up with you eventually..... how I truly, deeply and
passionately pray that you go bankrupt!!!!! BTW, have you people
looked at how many ONE star reviews you have??? I guess you really,
really, really don't care about people, PERIOD.
Martin in Spanish Springs, NV Cracked
Got an oil change and my
window "fixed" had a small chip. When I got my truck back I even
question them about the job. They then insured me it was fine and they
did the "fix". At Store 3432 Spanish Springs Nevada on October 11.
Yesterday 1-15-13 the window cracked, I called the store, the
gentlemen asked me if I could hold, I said yes. Without being put on
hold he said "I'm guessing" to the manager in Spanish "this idiot
wants us to replace his window". I said the f-word in Spanish to them
and they clearly heard me because they hang up the phone right away. I
called back and the manager told me they don't have a customer service
line. Then he told me they really couldn't do anything, clearly not
standing by there guarantee or their work! For the fact this Jiffy
Lube has a gun in the front room in one of the cabinets should have
told me something about their quality of work being done. Called
customer service they told me the same thing they do not stand by
their work. Most likely the resin fell out from the poor quality of
the work done and cheap material used. Jiffy Lube has lost my business
for life they clearly do not stand by their work.
 Neal in Whittier, CA Squeaking
I recently received a new
oil change and serpentine belt at the Jiffy Lube Service Center #538
in Whittier, CA, 562-944-0166.
After the "found" a new belt and replaced mine, the squeaking began.
It is very loud, very annoying. I returned promptly and they said they
could just lube it and hope it goes away. It never went away; and I
returned this morning. They offered me no assistance and no advice,
and now I expect Jiffy Lube to offer me assistance in this problem. I
got the issue they caused estimated at Firestone, and it is now a $300
repair. I expect you to give me a new Jiffy Lube location, or mechanic
to get this fixed right away. The manager of store 538 is Alex
Ninan in Philadelphia, PA Wrong Diagnosis
Recently my 18 year old some
mistook the gas pedal for the brake pedal and hit a parked car in the
rear. The owner of the car that got hit was kind enough to give my son
a brake by not calling cops or reporting to the insurance. Instead he
opted to take his car to Jiffy Lube to see why his 2012 Ford Focus is
vibrating when gas is applied. Jiffy Lube told him the exhaust flex
pipe is cracked and the part can be ordered. Also, told him it will
cost him $980.00. At this point I got involved and took this car to a
bona-fide mechanical shop where they mostly works on Mercedes, BMW,
Audi, V.W. cars. This is a busy shop but without delay they put the
car up on the lift and after checking it out, told us there is no
crack on the flex pipe but the impact has caused the pipe to be
dislocated slightly from the bracket but there is absolutely no
damage. So I asked how much would it cost to fix it. The reply was
$50.00. (Fifty dollars). I asked, if the flex pipe were cracked how
much would have cost me. He said, $150.00. (One hundred and fifty
dollars). This is disturbing these types of things are still taking
place at Jiffy Lube even after several investigative news reports have
revealed them scamming their customers in the 1980’s.
 Rick in California, MD
Dealership Looks Better
Just wanted to let you know
that I am through with all Jiffy Lubes, I can't trust you guys. I get
hustled every time I go to one. My last experience was at your
California, MD location. It took me awhile to realize, Jiffy Lube
makes the Car Dealerships look good.
Maryann in Carmel, CA Destroyed Water Pump
I am an 80 yr old senior. a
loyal Jiffy lube customer, to have the fluids topped off. The young
man failed to check the fluids which caused me to have a $600. water
pump repair which the mgr responded with "you're just trying to
rip-off Jiffy lube!!!!!!"
I took my 2002 Honda
Odyssey in for an oil change and had them try to sell me new wipers
(which were perfectly fine), windshield wiper fluid (which was 9/10ths
full and also fine.) The worst part was the transmission flush. I
was showed a pallet of how it looked and how it was suppose to look,
so went ahead and had them flush it. Now my lower gears do not work.
Honda wants $250 to look at it and said it is at risk of having to
have a new transmission now. Jiffy Lube most likely did a power flush
which is not good for Hondas. Jiffy Lube spent over 2 hours buggering
around about it and never did fix it. I left without paying and now
have a screwed transmission. Never will I got back there again!!!=
 Nelson in Ft. Collins, CO
Crossed Threaded Plug
Last july went to jiffy lube here in fort
collins to have my change oil done. They got done quick i was
surprised. Park the car in the garage and left for little bit saw a
bunch of oil leak on the floor. I thought maybe my drain gasket just
getting bad so i decided to buy a new plug i got it. Then when i start
loosening the plug i can feel its not tight at all, well guess what
full of metal in the thread. They cross thread my oil pan. Went to
jiffy lube to have them fix my car but apparently they don't wanna
deal with it. Thats the stupid answer in my life being a customer.