Sharon Wrong Transmission
Fluid Voided Warranty
We brought our 2007 Nissan-Maxima to Jiffy Lube
for a Transmission fluid change in August 2010. In April 27,
2011 we brought our car into Nissan and found out our trans went....
Nissan, voided our warranty do to the fact that Jifffy Lube put wrong
fluid in it... Called Jiffy Lube and they said its a Cvt fluid,
not a Nissan CVT Fluid. Nissan calls for a Nissan CVT.... Putting
anything other than Nissan fluid voids out his warranty.. Nissan
states it was not the right fluid.... Jiffy lube has not done
anything to even check to see what fluid is in our car? Don't
understand why Jiffy lube is paaing the buck along with Nissan......
Unapproved Coolant Used
i specifically asked do you all use the dex
coolant for my radiator flush they said yes, that is the only thing i
trust in my car because that is what it says in the manual , and yet I
received my car and the coolant looked clear so i called them and they
then tell me it is not the dex coolant it is a universal approved
coolant which is chicken s***, I don't care if you think your coolant
is approved for my car my manual says dex coolant is the only thing i
should put in my system and not no bogus clear universal coolant
 Tom in
Oil Filter Failure
I have gone to Jiffy
Lube since the early 1990s and never had a problem until now. In April
they changed the oil in my Mazda 3. After several days I noticed a
oily puddle on the floor of my garage. I had to go to the dealer
anyway for an unrelated problem, so they looked at the engine and told
me that the aftermarket oil filter that Jiffy Lube installed was
leaking. The dealership replaced it and charged me $24.95 for their
standard oil change. I went down to the Jiffy Lube with their oil
filter in a plastic zip bag and demanded my money back. At first, the
manager insisted that nothing could be wrong with the oil filter and
that he would have to call corporate to get permission for a refund.
To his credit, he reassured me that he would take care of the problem;
he just needed permission. After waiting about half an hour, he issued
a credit for about $45 to my Discover Card. In exchange for the
refund, he took my oil filter so corporate could examine it. The
manager also told me that they went to a new brand of oil filter
recently. I have no idea whether they are using a cheaper oil filter
that fails, but it was very embarrassing to have the dealership tell
me that my Jiffy Lube oil change was causing my oil leak. I am not
sure whether I will be going back to Jiffy Lube again.
Rene in Kenmore, WA Stop
Jiffy Lube SPAMS their customers. Jiffy Lube
requires my phone number as part of the business transaction. My cell
number is provided to Jiffy Lube for communications directly related
to my service "Is my car ready" and not for marketing or 3rd party
I received the following text cell SPAM:
"Jiffy Lube customers 1 time offer: Rply Y to
join our eClub for 45% 0ff a Signature Service Oil change! Stop to
unsub Msg&data rates may apply T&C jiffytos.com 2:27pm Fri Apr 22
Jiffy Lube used my private phone information,
without authorization, for mass robot telemarketing. My number is on
the national "do not call" list. The marketing solicitation was sent
via text messaging. My issues with Jiffy Lube are:
1) I have the phone for my convenience,
business reasons and not for SPAM.
2) Robot telemarketing, cell text marketing
are illegal per FCC.
3) Text message data is billed to telephone
owner, not the advertiser. Jiffy Lube is marketing on the cheep
billing the cost to their aggravated customer.
4) I work nights, sleep days and the alarm of
the message disturbed me.
5) My text reply to be removed was filtered to
keywords and not received by Jiffy Lube according to their auto-text
reply message. Cost is 3 text messages no resolution.
6) The National Customer Service number is not
adequately staffed and has a 20 minute wait time adding more phone
time charges. Jiffy Lube makes getting off the telemarketing list too
7) Jiffy Lube violated my trust with personal
information and provided to 3rd party telemarketer TextMarks of
A quick Google search found dozens of angry
complaints about current Jiffy Lube SPAM from number 72345 a
California SPAM company just in the last week. Jiffy Lube will
SPAM you and violate your private information. They seem very
desperate for business and I doubt their future business longevity.
 Randy in Corvallis, OR
Multiple Bad Experiences
I have three Jiffy Lube experiences in
Corvallis, Oreogn that I recall.
These are several years old as I try to avoid
Jiffy Lubes now.
1. I was told I had a tail light out. I told
the guy I'd fix it myself. At home, not suspecting the guy could be
wrong, I removed the lens. The filaments looked intact, so I checked
and all tail lights were working fine.
2. Wife had a problem with her '99 Beetle
engine problem light coming on intermittently for a few weeks. A few
days after having a full service oil change, she took the car to the
dealer to check on the light. Turns out the coolant level was low.
Jiffy Lube was supposed to top off fluids. It cost us the dealer's
3. More amusing than a real problem, but I
got a new car but kept the old tags. The Jiffy Lube attendant had a
hard time reconciling that I no longer had a Subaru. He believe their
paperwork more than his eyes. I stopped giving them any personal info
Fred in Wichita, KS Employee
Jiffy lube of wichita ksDont hire blacks and
treat customers and lubbers like dogshit , im lubber /human not a
person to be treated like shit just to get me to quit ,
 Edward Fuel Cleaning
It started on April 14, 2012. I had a coupon for
a $10 off oil change for Jiffy Lube, and another from Firestone. I
decided to go to Jiffy lube because I didn't need an appointment. Now
I regret not waiting 30-40 min. more. I asked for the oil change and
fuel system cleaning on my 98 Chevy Tahoe. When they finished the oil
change, they took the truck to front to finish the fuel cleaning. At
that time I notice the guy flooring the gas all the way and a lot of
white smoke coming out. The truck had no gas at the time, so I was
concerned. Soon after that they took the truck for a car wash. When
the truck came back, I noticed it was making a weird noise. My truck
has over 165,000 miles on it by the way. I thought maybe it was
because it was it need gas. Soon after that I fuelled up and left. 30
min. later the noise is getting louder and louder. I then called
Jiffy Lube back and explained the problem, they told me to bring it
back and they would check it for me. Once I did that they inspected
the truck and could not find anything wrong. The manager said the
truck was just old and I needed a new engine. I didn't need a new
engine before taking it to them, so why would I need one now. I paid
over $90 so they can damage my engine. Should have gone to Firestone
were they know my name. Thanks to Jiffy lube I have no truck. I will
never go back again, even if it was the last shop in the world. They
offered to pay the repairs and take the truck to their shop, but at
the end of the day that shop is going to be on their side so they
don't have to pay any thing, If that's the case I have to pay out of
 Rob in Gainesville, FL Air
4-20-11 I went to the jiffy lube on newberry road in Gainesville
florida to get an oil change. Got the normal, you need this you need
that routine. Told the guy, just change the oil. Definitely got
ripped off on the high mileage upgrade but that’s not the part that
bothered me. As usual the tech told me I needed a new air filter and
I told him to skip it. The filter he showed me at his computer of
lies was a dirty filter with a blue gasket/frame around it. Just for
giggles after I left I pulled over, popped the hood and looked at my
air filter. What a surprise my filter has a very clean appearance
and has a black filter/frame with wire grid. No way….they showed me
a stock dirty air filter. Scam scam scam. If you do go to any jiffy
lube, as you walk in from the bay, check the computer terminal before
you go inside. Odds are there is a dirty air filter sitting there
just waiting to be represented as yours. NEVER AGAIN!
 Rico in Phoenix, AZ
Forgot To Tighten Differential Nut
I took my truck into Jiffy Lube for an oil
change, transmission flushed, and replenish my 4-wheel drive fluid.
Over the next 2 months I noticed my 2001 Yukon XL was starting to
make this gargling sound until it was every time I pushed the gas.
Yesterday (4-18-11) it would not move when in gear. When I looked
underneath I found the nut to my rear differential fluid was loosened
and not tight. It had a yellow goo (tamper seal) around it. There
were no fluids left and the bearing inside was gone.
When I spoke to the manager at Jiffy Lube on 32nd
St & Thunderbird where I had the work done he admitted to checking it
and putting the tamper seal on the nut, without my permission. He
also said that is what sometimes happens and "Oh well". I now have to
replace the rear differential because their policy is even though they
admittedly caused the damage "Oh well".
 Gwen in Philadelphia, PA
Attempted To Replace New Wipers
I was told that I needed windshield wipers and my
wipers were new. I was also told that I needed an air filter, which I
paid to have replaced. There was an air filter sitting there, which
may have been there for months.
They also did not vacuum my car, although that
was put on my sheet that they had vacuumed. Will not go back!
Water in Engine
I am a regular customer at Jiffy Lube they
have ALWAYS changed my oil since I have been living here. Jan 15th
they changed my oil as they always do. Same as always. I dont drive
very far to work, to my job and back home is literally 2 or 3 miles.
Feb 2nd my oil light came on but then turned
off again. I thought it was a strange but it never came back on and I
saw no oil leaks under my car. Feb 3rd I started my car to go to
work and the oil light came on again. I checked the manual and the
book says when your oil light is on it means your car is below the
average oil levels. I drove the car back to Jiffy Lube thinking maybe
they forget to put a quart in when they did the oil change. They
looked it over and found nothing wrong. They checked the dipstick 3
times, they said the oil filter, oil plug, and everything was fine.
They said my sensor was going bad and it was no big deal I had nothing
to worry about.
I was already late for work so I thanked him
and left. My car didnt even make it 2 blocks. The engine died and
would not restart. I called Jiffy Lube and told them what happened and
they said they were way too busy to help me even thou I was just
I got the car to a local repair shop and they
said there was WATER IN THE OIL of my car. So much water that the
engine locked up from the lack of lubrication. At first I thought my
head gasket blew and radiator fluid got into the oil but the repair
station checked that, the gasket was fine and the radiator fluid was
all still in the reservoir. I had the oil checked by a lab and
confirmed it was not radiator fluid, I called Jiffy Lube back and told
them what happened. They still didnt seem to care using the same
excuse of "We are too busy to help you". But I explained to them that
if they didnt have time today to come look at it now, how would they
have time to see me in court when I sue them for a new engine?
They suddenly found time. They sent out
their District Manager to look at my car. The Technician at the repair
station has over 25 YEARS of experience, he knows his stuff. After
seeing all the damage and talked with the technician at the repair
station he calls me and said he is sorry for what happened and "it
looks like we are buying you a new engine." Exact words. Feb 7th Jiffy
Lube's District Manager calls me and back pedals from his pervious
statement, he tells me he doesnt see how this is Jiffy Lube's fault
and offers me a 1000 dollars for damages. I told him a 1000 dollars
doesnt cover the cost of my engine. He turned me over to his Insurance
company to deal with me.
FACT - Jiffy Lube changed the oil on my car
Jan 15th. The engine blew from the from the lack of lubrication Feb
2nd. No one worked on the car between these times.
FACT - My car only made it 89 miles from that oil change before the
FACT - Jiffy Lube's District Manager admitted fault twice by saying it
on the phone and by offering me 1000 dollars for repairs.
Today is April 12th. Jiffy Lube's Insurance
company has given me the run around for months avoiding my calls and
denying my claim. My Small Claims Court date to deal with this
disaster is tomorrow. I dont know what Jiffy Lube will say when we get
there but I know they will try to use some angle to get out of this. I
need my car to get to work, but I am not rich and can't afford to buy
a new engine to fix Jiffy Lube's mistake. What a disaster.
Ari Can't Stop Email
I get a lot of Jiffy Lube email promotions
although I have never been in a Jiffy Lube place of business.
When I tried to email them through the "contact us" function on their
website, the email simply did not fly. They claim "We'd love to hear
from you" but it seems they would not! Any idea why they do this
and how to stop them?
 Dawn in Chicago, IL
Management is Pot User
I can't believe that
your company hires admitted pot users for management.
 Bob in Lacy WA Broke
Promise to Repair
On April 09, 2010, I had my oil changed and
transmission fluid changed. The next day I noticed that the service
person on the transmission fluid did not replace the dipstick in it's
proper place and left it on the front left side. When he closed the
hood, he broke the tab on the grill. I spoke to the manager at the
time and he said he would order the grill and remedy the situation.
It did not happen. A couple months later, the managers position
changed to another person ( Bob ). I spoke to him about it and he
said he remembered seeing something about the incident and would take
care of it. That did not happen either. I spoke to him again 2
months ago. He said he tried to call me to let me know that it was in
several months ago, and he even left me a message on my phone stating
that. I never recieved any message stating that. On that day he said
he would reorder the grill. That was 2 months ago. It has been
almost a year since that happened and I am not exactly happy with the
situation and wish someone would take care of this.
I live in Lacey, Washington. I had my services
done at the Jiffy Lube on the corner of Pacifc Ave. and Sleater-Kinney
Rd. in Lacey. Thank you for your time and look forward to hearing
back from you.
 Gerald in West Valley City, UT
Unfinished Work Causes Problems
I went to jiffy lube on 4/3/11 at 10:21 AM for a
Signature Oil Change. When the car was finished I went home, and, then
made an errand with my wife. Coming back I noticed my “Check Gages
Light” came on, and then a little later my Coolant light came on. All
of a sudden then afterwards my temperature gage was pegged out to the
right and overheating.
Luckily I was close to home. When I got home I started to open the
hood of my car, and, noticed that if wasn’t fully closed, but, just
latched. Then, I notice coolant fluid was all over the side where the
coolant tank was, and, also the cap on the coolant tank wasn’t even
tight, but, just very loose. I then had called the Jiffy Lube and told
him about the problem. When I got it there, they had checked all the
fluids, and, couldn’t find anything wrong. They had said that my
thermostat went bad. They said that it was just a coincidence that it
happened after the service.
I wasn’t very happy when they said that, so I just left. The reason
that my thermostat went bad was because they had neglected to make
sure that the cap on the coolant tank was tight, causing the
thermostat to blow out due to overheating ,but, they didn’t, also not
only closing the hood on my car completely. It costed me $22.41 to
repair my car. I strongly feel that I should be reimbursed for that
since it was cause by these careless people. I will never never go to
Jiffy Lube again. .
Lane No Oil Destroys Engine
I had an oil change on March 6, 2011 and on May
28, 2011 with just over 5,000 miles the oil plug fell out and my
engine seized. I use full synthetic oil so I go 7,500 miles between
changes. Has anyone else had this problem?
 Andi in Absecon, NJ
Unfinished Work Causes Problems
I took my high
mileage car in for an oil change at the end of february 2011. I told
them that was all i needed to be done after they showed me the list of
recommended services from the manufacture. I also told them i was
taking a long trip and needed to make sure my car was in good shape..
guess good shape for them means leaving a trail of oil from NJ all the
way to TX.. When i got to tx, my fiancee noticed the car was smoking
and smelled oil.. He asked where i had the oil changed and i said
jiffy lube.. first thing he did was tighten the oil filter, which had
not been tightened and the oil drain plug, which had also not been
tightened. The car is still leaking oil, i have had to put more oil in
it twice... its april 3rd... My car ran just fine before i took it
there.. they wont fix it, nor will they admit they even admit they
messed up. I wonder how much its going to cost me to fix their mess
 Judy in Guelph, ON
False & Dishonest
I have used Jiffy lube several times and have
come to like the the location I use. This past saturday I went for a
oil change and was told that I needed my serpantine belt changed. ( I
believe that's what his belt is called) I was told it was cracked in
four places and should have it replaced soon,it could go any time. To
my disappointment these guys were not telling the truth. I had my
father come over that same day to look at it, he removed it and there
was not a crack to be found and it was like new. The guys told me they
would put on the receipt what needed to be changed. After I told them
my father would do that work for me I noticed when I got home they did
not put the details of what needed to be changed on the receipt.
I'm very disappointed that the information given
to me was false and dishonest. I will not be returning to this Jiffy
Lube or any other one for that matter. I will make sure I tell all my
friends that use Jiffy lube not to go there. Taking advantage of
customers is not acceptable.
 Doug in Kingston, NY
Oil Upgrade Scam
Had my oil changed today at JiffyLube. They
always call you in to try to sell you more services. This time they
told me that the last time I was there I had them put in a synthetic
oil blend (an upgrade) and that I should stick with the same oil this
time. It got me to thinking about the last time I brought my wife's
car in for an oil change a few months ago when I was told the same
story! At no time have I put in an oil upgrade for either vehicle. I
told them today the same as I told them for my wife's car- NO! Put in
the standard oil. They point at their computer and show
you what you did last time. This is a scam! The public needs to be
made aware of this latest trick they use to get you to spend more
 Hayden in Queensbury, NY
Forgot To Tighten Lug Nuts
My wife brought our 2007 Mazda CX-7 to Jiffy lube
against my better wishes but, out of convenience because, it's close
to where she works. After a few days she complained about a weird
noise in the back of the car. I drove it and heard and felt nothing
and sent her on her way. This happened a few more times with the same
results. Then, she complained that the noise was getting louder and
shaking worse but, I needed to drive the vehicle for a bit and it will
make the noise and shake. I drove the car for about 5 miles and
noticed the problem myself. It was horrible. I checked under the car
for loose anything and found nothing.
Finally, I saw the guy who usually does the work
on our vehicles and he agreed there was a nasty issue. The next day I
brought it to him(my mechanic) and went to school. My wife got a ride
to work with her dad(yay Dad!!!). Long story short, I went to check on
the vehicle and my mechanic told me that whomever was the last person
to take my wheels off never tightened them and they had worked
themselves lose. I asked my wife and she said Jiffylube on 265 Quaker
Rd. in Queensbury NY.
My mechanic said that he would sign a letter with
himself and two other witnesses of the wheel. He said I need a new
wheel because the wheels holes were oblong from the abuse and ill
tightening of the lugs. The wheels will do this again. So far, I have
contacted Jiffy lube and have no answers back yet. THEY ARE LUCKY
NOTHING BAD HAPPENED TO MY WIFE OR MYSELF OR ANYONE ELSE. I WANT A NEW
WHEEL JIFFY LUBE......................................
 Offline in Oshawa, ON
On my recent visit
(March 25, 2011) to the Jiffy Lube service centre located at 23
Taunton Road West in Oshawa I was less than pleased with the service
in fact I was very disappointed. Not only have I made regular visits
to this location for my oil changes over several years, I have also
had various fluid flushes and several air filter replacements.
My recent visit was a
routine oil change with high mileage oil. As the service attendant
pulled out my air filter it was obvious that it needed to be replaced.
Then I remembered that several months back I had purchased an air
filter when on sale. I retrieved the air filter and handed it to the
service attendant working on my vehicle. When I handed him the filter
out of the box, I was told by another service attendant that he was
going to charge me a labor fee for changing the filter. The old filter
was already out sitting on top of the engine as I handed him the new
one. Just what labor is necessary! The service attendant didn't merely
inform me of the charge he told me he was going to charge me. Although
the other service attendant was going to change the filter, this
supervising service attendant informed him not to and told him that
the labor fee is
Obviously, I did not have the filter changed and despite my
displeasure he repeatedly insisted it was
POLICY must be your
company motto because following the oil change, which at this point I
was forced to get because the oil had already been drained, I asked to
talk to the manager. Every question I asked was answered with "it's
He must have said it three, four possibly five times during our
conversation. It was obvious he didn't care.
I would like to think
because of my loyalty and regular attendance that I was a VALUED
customer but today it became quite apparent that I am not. Simply put,
if your service attendant would have quite frankly informed me about
rather than tell me or even replaced the air filter and then provided
me with a warning I would have been satisfied. But to be told I will
be charged and that it is your company
you just lost a regular customer.
Obviously, going that
extra mile for your customers is not company POLICY.
 Gin in Marion, OH
Flush Destroys Transmission
We took are daughters new to her used 2001
ford escort into the Marion Oh store for a transmission flush, for
preventative maintenance. There were no problems with it. After the
flush they informed us that it would now not move! They flushed it
again with no success. The "mechanic" then said they would send it to
a certified transmission mechanic to see what was wrong as he did not
see a reason this was happening. This was on a saturday. On Monday
they called and said that we could pick up the car- they put it on a
machine and got a code and they had it fixed but they said it was now
"slipping" and we had 3 stripped bolts. We said it did not do this
before and we were not picking it up they need to figure it out. They
took it to another mechanic and by the time they got it there it would
only drive in reverse- so obviously they had not fixed it. At this
time they went into damage control and said it happened because our
fluid was so dirty that it clogged their machine and they couldn't use
it. I said really? Because I watched you pull it to another vehicle
right after mine and use it! At this point I am going to have to pay
to fix it and sue them.
 Cris in Perris, CA Trans &
Oil Drained Without Replacement
Recently, I went to this location to have an oil
change and have my fluids topped off. I had a promotional coupon that
came in the local savings ads. Worth the cost and time, I decided to
give it a go. Before heading over to have the service taken care of, I
checked my own fluids to be sure it was still worth the advertised
coupon price of $19.99. This coupon price for $10 less than the
location's price of $29.99 was a great deal!
When I came in to get the service done, the store
manager seemed annoyed with the coupon price I had. He asked me first
if the coupon was for their $29.99 promotion and I showed him the
coupon. Reluctantly, he directed me to their waiting area. I thought
he would have been pleased to have the business. To my knowledge, it
appeared as if there were only 2 customers ahead of me in the middle
of the day.
After waiting for about 20 minutes one of the
technicians came over and told me the oil plug wasn't backing out. He
advised me to take my vehicle back to the mechanic who took care of it
before. Obviously I work on it myself, for I had an oil filter
from the local automotive store on the engine. He said the manager did
not want to be responsible for a damaged oil plug.
Jiffy Lube, had drained my truck of the
transmission fluid and oil, allowing me to drive off without any
lubricants! When I got home, some 3 miles down the freeway, I checked
the problem myself finding what they had done. My plug was fine. My
engine and transmission were dry!
It only made me wonder how the chain of Jiffy
Lube's do their accounting. I wondered about their own rebates and
discounts on the fluids they receive to be recycled. Do they estimate
business on the amount of fluids received? Do they get a discount on
the fluids they sell, by the amount of what they recycle? How is the
calculation done? There was no sale.
Beware, if there isn't major work to be done on your vehicle, this
location has no time for you other than to fill their own recycle
tanks, for what ever reason, for what ever scam, they have going on
pertaining to sales and their accounting!