[875]
Allyson in Anchorage, AK Rude Manager
[874]
Leonard in Las Cruces, NM Damaged Wires
My wife discovered the "check engine" light on her XL-7 Suzuki
circa two weeks after having been serviced at Jiffy Lube (oil
change). The oil change was performed on/about the 10th of
October, 2007. We took the vehicle to a local mechanic who told
us that the problem was with a sensor. Asked if the vehicle was
still under warranty we answered "yes". He suggested we take the
vehicle to the dealership. We took the vehicle to the dealership
where it (vehicle) was purchased. After a few hours the
technician called and informed us that the problem was not with
the sensor itself but rather with a wire that connects to it. He
further stated that the warranty would not cover the damage. The
technician indicated that when the oil filter was installed the
wire harness was trapped between the filter and the chassis. In
short the damage to the wires was approximately $210.
The technician was able to repair the damage and not repair it
with a new harness, which would have resulted in a much higher
cost. Following the repair we took the bill and a short
description of the problem to a local Jiffy Lube where the oil
change had taken place. I described the problem and the manager
on duty indicated he would like to see for himself. Following the
inspection he indicated that it was impossible for that to have
occured citing that the wire harness was too thick and that oil
would have leaked. I stated that there was some leakage (info
provided by dealership tech) and also that the wrong oil filter
had been installed adding that it (filter) was put on very
tightly. This would probably explain why the filter leaked only
modestly. The manager on duty called his supervisor and we were
informed that the supervisor would be in the next morning and he
would call. The following morning no calls were received from
either the on duty manager or the super. I therefore went to the
Jiffy Lube and asked for the supervisor. The same manager on duty
informed me that the supervisor agreed with his assessment in that
it was impossible for the mistake to be made indicating that no
action would be taken by Jiffy Lube.
[873]
Gan in Gaithersburg, MD Cracked Fuel Line
I did an oil change service at jiffy lube, Gaithersburg MD (near
chestnut st) and immediately found gas smell inside passenger
compartment. Also gas spills on floor and all of a sudden has a
check engine light. I took to the service center and was told by the
manager that the fuel line tube has a crack and needs to be
replaced. They said it didnt happened at the oil change service, it
is a coincidence and it is not their problem. My car had a 60 miles
service done few months before and is in perfect condition. "I
smelled the gas right after the oil change and i am sure that the
crack in the tube happened in that service". Mishandling from jiffy
lube service ends in me paying around 400$ at my car dealer from my
pocket.
[872] Stephen Ripoff
I went to a new Jiffy Lube for the first time. I had my oil
changed and a fuel filter changed. I was charged $76.07 after a
$25.00 coupon. The replacement fuel filter was $65.99 before the
rebate! I went to an auto parts store and found the filter would
cost about $8.00. I think Jiffy Lube can get the fuel filters in
bulk for $2.00 or less. I called another shop and was quoted
$30.00 for a fuel filter installed. I am mad at myself for not
seeing their price board. No more Jiffy Lube for me. After reading
other complaints, I'm not sure the work was even done. I called
the 800 number on the receipt and they transferred my call back to
the local shop where I complained before in person. What a ripoff.
[871]
Marshall in Gastonia, NC Oil Not Changed
On 10/20/007
I took my GMC Sonoma to Jiffy Lube at 2109 Union Road Gastonia, NC
for a routine oil change, after coming home I reviewed the oil
level and oil filter after careful examination the oil filter was
not new, it was the same filter with the same marks, dirty and
clearly not new, the oil was cloudy and dark. I’m just not happy
with the oil change the staff was friendly and courteous but the
work was substandard and I will think twice before returning to
Jiffy Lube.
[870] Tim More Than A
SUV
wow they just do not do all that they say that they are doing but
gladly charge for the things that were are not done, nothing on the
bottom side of my truck was touched but i was charged more for a SUV
[869] Butch in Royal Palm Beach, FL Forgot To Replace Oil
I live in Royal Palm Beach Florida, and I took my 1996 Honda
Accord to be serviced at Jiffy Lube. SInce the car had over 65,000
miles i decided to go ahead and let them do a Transmission fluid
change. I paid my bill and left. A short time later, I noticed
that the car was not running right, so I took it to a very close
friend and had him check the car out. What we found was
unbelieveable. Jiffy Lube drained the Transmission fluid but never
filled it back up, they almost ruined my car. They took the money
for the service, but never gave me what I paid for. I got lucky
that I did not lose the transmission. I would never go back to any
of these type places again.
[868] Jun in IL
Oil Plug Stripped
I have a Voyager van that we bought in 1999 and currently has
about 42K miles. I took the car to Jiffy Lube for oil service in
October 2005 in one of their stores at Illinois where we lived. In
the summer of 2006 we moved to New Jersey. In May 2007 I took the
car to another Jiffy Lube store in New Jersey for oil
change. After the oil change, the store manager told me that the
oil pan has been stripped. He said whoever did the previous oil
change was responsible for the damage. So that must be the
Jiffy Lube store in Illinois. Because we rarely drive the car,
there were only less than 5000 miles between the two Jiffy Lube
oil change. Jiffy Lube has both records in their computer system.
I contacted Jiffy Lube customer service in Houston. They told me
that the store in Illinois should be responsible. But then
they found out that was a franchise store that wasn’t covered by
the corporate store policy. Who cares if it's franchise store or
corporate store? It's all under one name: Jiffy Lube. I have made
no less than 20 phone calls to Jiffy Lube. It has been dragged on
for six months. Most recently, I finally gotten hold of the Lube
customer representative who is charge of my case and spoke to him
on the phone. He told me to get an estimate for repairing the
damage. I went to a Chrysler dealer and got an estimate and faxed
to Jiffy Lube according to their instructions. I talked to the
same representative again and confirmed that he received the fax.
This was more than two weeks ago. Since then I have made numerous
phone calls but Jiffy Lube has fell silent again. I left several
messages to the customer representative but he never returned my
phone calls.
I’ll continue to pursue this fully knowing that Jiffy Lube will
drag this on forever. One thing I can be sure is that I will never
change oil at Jiffy Lube again and will tell as many other people
as possible that they should not service their cars at Jiffy Lube
as well.
[867]
David in Bountiful, UT Theft of Services
I have been taking my 1993 Chevy van to a Jiffy Lube in
Bountiful UT. to be seviced for 2 years and have been a little
concerned about paying for services performed and those services
not being performed. I have been employed as a mechanic in past
and have always done my own vehicle repairs when able. I am very
mechanicly inclined. I decided to check on what services
they claim to do that I pay for and sure enough they did
not perform all the services they claimed to have done that I
paid for.
On the receipt they claimed to have:
1 - Checked the air filter as noted on the receipt.... they did
not. The air filter cannot be accesed unless the engine cover is
removed from the inside of the van...it was not, I even removed
the air filter from the van before I took it in and when I asked
them if they checked the air filter they said it was OK when in
fact the air filter was not even there.
2 - Lubricated the chassis as noted on the receipt...... they
did not. I jacked the van up before I took it in and marked
all ten lubrication points wich are called grease zerks and when
I got home and jacked up the van again to check ..... not one
of the ten grease zerks were even touched.
3 - Changed the windshield wipers as noted on the receipt....
they did not. When I was asked to wait inside the waiting area
lobby I instead walked outside and sat on the grass directly in
front of they bay doors and watched them the whole time while
they performed thier services and they did NOT replace the
windshield wipers.
4 - Vacumed the interior as noted on the receipt.... they did
not
5 - Washed all the exterior windows as noted on the receipt....
they did not
I paid for all of these services and not one of them were done.
I also paid for the windshield wipers that were not replaced. In
my book that is called THEFT
[866]
Jessica in Denver, CO Forgot To Replace Oil
I had been
taking my Subaru Legacy to the Jiffy Lube on Leetsdale and Holly
in Denver for many years with no problem. I’ve always been very
careful to get my oil changes and maintenance on time as
prescribed by Subaru. They recommended that I get the maintenance
on my front and rear differential done as well so I agreed.
$235.15 and 15 minutes later I was back on the road hungry and
heading home for a bite to eat. I’d traveled less than 10 miles
before my car started acting strange. By strange, I mean that it
was acting like I had the hand brake on but I didn’t. About a
minute later, it started making an awful grinding noise which
prompted me to immediately pull off the highway at the next exit.
In the 3 years I’ve had my car I’ve never once had a mechanical
problem and for it to suddenly do this so soon after leaving Jiffy
Lube, was very suspicious to me. I called Jiffy Lube and talked
to the manager and explained the situation. He said he’d come out
and look at it right away. I also called my boyfriend to ask him
what he thought about the situation. They both showed up exactly
1 hour later. The Jiffy Lube mechanic immediately checked the
front differential. I would’ve thought he would’ve checked the
oil or the antifreeze but instead he immediately checked the front
differential and determined that the oil was “low”. Strangely
enough, the only products he’d brought with him were the
differential oil. No tools, no regular oil, nothing else, just 1
bottle of differential oil. Of course, I didn’t even notice this
but my boyfriend saw this and thought it was strange so being as
helpful as possible offered the used of his tools and in the
process managed to take pictures of the bottle of oil before and
after the manager “topped off” my front differential, and also
pictures of him putting the oil in the car. He put in nearly 2
quarts of oil. My boyfriend then called his mechanic and asked
how much oil the front differential of my car would take. The
mechanic said my car only takes 1.7 quarts. Therefore, it wasn’t
that the oil was “low” but rather that there was nothing in there.
I of course had already checked for leaks and there was none.
The manager then asked that I drive the car back to the Jiffy
Lube and he’d look at it again. We’d traveled maybe 1 mile with
my car making horrible noises when the manager pulled up next to
me and told me to pull over and stated that my car was not going
to survive the trip to the Jiffy Lube shop. I called my insurance
roadside assistance and they sent out a tow truck and took my car
to the nearest dealership. Since it was a Saturday, it could not
be looked at until Monday morning.
The
dealership called me on Monday. To even determine what the
problem was they’d have to drop my transmission, which is a $600
job to start off with. They called me as soon as they’d done
their diagnostic on it and found “pinon gear ground off. Found
ring gear damage from pinon gear. This was caused by lack of
lubrication (no fluid in front diff). Damage had already occurred
before fluid had apparently been added. Also found chunks of
metal in bottom of front diff case.” I called Jiffy Lube and
talked to the manager again. He kept trying to tell me that he
had not added that much diff oil but it was a half hearted
attempt. I gave him the number of the mechanic and let them talk.
The mechanic told me the Jiffy Lube asked that it be reviewed by
their adjustor. I called Jiffy Lube corporate and filed a
complaint. I was given the wrong claim number and told that a
district manager would call me within 48 hours. 48 hours went by
neither I or the dealership had heard anything. I called the
manager again and left a message letting him know that I was
without a car now for 5 days and was having trouble getting to and
from work and I really needed them to help me out with a car in
the mean time. He text messaged me at 6pm and told me that he was
in a meeting with the “big corporate guys” right then and that I
should contact his district manager directly but say I got his
number from the receipt”. I tried to call the district manager,
Dan Hill, but got no response. I left messages but got no call
back. The next day I called corporate again and was told my claim
number was wrong and that there was nothing they could do. All
they could do was ask the district manager to call me again. I
called the Jiffy Lube shop again and was told that the manager was
“out of town” on “vacation” for a week and could not be contacted.
I tried calling the managers cell phone but the message had
changed to be a woman’s voice mail this time. I text messaged him
and got no response. The dealership was telling me the repairs
would cost almost $2000. I’d rented a rental car by then which
for a week was costing me approximately $200. The dealership was
being helpful in that they’d taken pictures of the damage and
proof that the damaged parts came from my car. They also took
pictures of “new” parts to compare the damage. They also told me
they’d keep all the damaged parts for me to use if I ever took
Jiffy Lube to court. I was stressed. I have a good job, but
don’t have a lot of saving yet. To pay for this work, I’d have to
drain all my savings and cash out any investments I have.
I talked to
my brother and he questioned whether my insurance would take care
of this for me. I called my insurance and they said that this was
something they would cover and took my claim. Therefore, I’m out
$235.15 for the bad repairs and $500 for my deductible and $200
for my rental car (which my insurance may reimburse). Instead of
a total of almost $2,500 for everything and any costs to take them
to court. Therefore….my advice….have your insurance fight this
battle for you.
[865] Rene in Salt Lake City, UT Non-Existent Filter Was
Dirty!
I just moved to Utah from New York
State . I needed an oil change so I went to JiffyLube near my work
at 800 East 400 South,
Salt Lake City. I
was told that my inside air filter was dirty and needed replacement.
I said, "Show it to me." Not only couldn't they get the cover off
easily (I thought they said they just looked at it), but when they
finally got the cover off – voila – no filter to be found. How can
a non-existent filter be dirty? Rip-off city – I will never go back
– I didn't even see this kind of thing in New York!
[864]
Dave in Ashburn, VA Inadequate Tire Rotation
My daughter
needed her oil change and I forgot to warn her they would try to rip
her off through upselling. The cost for an oil change - $159 in
Ashburn, VA. They rotated her tires and now her car rides awful.
The problem – they don’t have any balancing equipment to properly
rotate tires but feel it is OK to charge you $50 to do it anyway and
hope it is OK. I asked them why they are doing something that they
obviously don’t have the equipment to do and got no answer. It is
infuriating and I am an idiot for sending my daughter there at all.
[863]
Dennis in Bloomingdale, IL Blown Engine
My son brought in his Mustang to the Bloomingdale, IL JiffyLube.
Not only was he up sold on almost every product including an
engine flush that ended up costing an 18 year old kid
210.00! Within 20 miles of leaving the location his engine blew
up. JiffyLube is saying it was due to improper maintenance
however he had regular oil changes. An inspection revealed black
oil in a newly changed engine, potential engine flush fluid mixed
with the oil. JiffyLube could care less and continues to claim
that it was a pre exisiting condition. They brought in an
inspector who candidly told me that he has seen this happen more
than once with JiffyLube. We are now left to deal with our
insurance company and potentially may need to take them to court.
[862] Erica in Bloomington, IN Forgot To Replace Oil Cap
Jiffy Lube #2638. I am returning the coupons you recently
sent.
At the end of July, I took my Ford Escape in for service at your
store. It is one of the few oil change locations in Bloomington that
stocked the necessary filters for the Hybrid version of the Escapes,
and I have had no negative experiences on previous occasions.
According to the service technicians, everything was completed
normally ready to go. I was especially glad to know this because we
were planning a thousand mile drive in the next week — we moved from
Indiana to South Carolina.
During that trip, we began to notice a petroleum smell from the
engine, but assumed that was due to the long stretches of driving
which the car does not usually experience. However, over the next
weeks, the smell stayed around and got worse; it also began to occur
even during short trips. It became clear that it was definitely an
oil or gas small coming from my engine (not other vehicles on the
road), so I took it to my local Ford dealership to see if they could
locate the problem.
Much to my surprise, it was not due to any fuel line leak or
other problem with the car itself, as I had assumed. The problem:
somebody left off the oil cap. So oil was splashing out of the
reservoir every time we drove, and boiling off on the engine. For
six weeks I had basically coated my engine in oil, burned it, and
filled my passenger compartment with stink.
I am not a "car person". I don't service my own cars. I rely on
Jiffy Lube or similar service stations to do that for me. And it is
a basic expectation that when you provide that service, you should
be replace all the parts that had to be removed when changing the
oil — even a non car person knows that. I am angry that such a
simple mistake caused an annoying stench in my engine and forced me
to buy a new oil cap for my car, not to mention requiring me to
prematurely refill the oil since I had been splashing it all over
the engine and road and driveway for weeks.
I'd gotten over that anger until I received the coupons in the
mail to remind me that you "want to keep [my] vehicle running
great." I don't feel that's true. So please take the coupons back
and remove my family's name and address from your mailing list.
[861]
Victim in Falls Church, VA Dishonest Tactics
I called my
neighborhood Jiffy Lube in Falls Church, VA . and informed them that
I had not received my free oil change rebate as promised on May 20,
2007. Its has been 6 months and I am still waiting. I called and
was told they could not honor the promotion due to it was over.
Well I understand that. However I waited for the rebate to come in
the mail as promised. I don't think you know what your
representatives are doing. I called and they are only willing to
give me a 10% discount. Well, I am not satisfied. I feel that they
need to be held accountable and provide the service they promote. I
am disappointed because I wanted to continue my business with Jiffy
Lube here in Falls Church located at 1014 W Broad Street and help
my community. However, it appears that you have dishonest tactics
and you do not care about your customers. I see that I am not the
only person that is complaining about your store in Falls Church. I
will be looking for another place to take my automobile.
[860] Robert in Nashville, TN Took Advantage Young Girl
Jiffy Lube #2260, 312 White Bridge Rd.,
Nashville, TN 37209
Lucor,
312 White Bridge Road, Nashville TN 37209
On 11/3/07 my 17 yr old daughter arrived for an oil change. By the
time she left they had charged her $91.73. They told her she had
to have the tires rotated-there was no way for them to know if the
tires were due for rotation or not and they did not need them,
that was $20. They charged her an extra $13 for "preferred" oil,
$6 for cleaning the battery, $8 to replace a light bulb as well as
$37 for the oil change and filter. Most places charge $20 for an
oil change. I talked the the guy in charge in person on 11/4 and
he did nothing but said to talk to Mike Crawford. I called him on
Monday 11/5 and he refused to do anything about this either. It is
perfectly clear that they took advantage of a young girl to
up-sell products and services thata were not needed.
[859] Frank in Austin, TX Mysterious Check Engine Light
I forgot my inspection was up on my 2004 Jeep Wrangler yesterday
[Nov 4 2007]. I only drive it ocassionally (2500 miles a year). It
was sunday so i took it to the local jiffy lube yesterday for a
quick inspection. The vehicle had no engine codes when i parked
outside the bay door. Lo and behold 5 minutes later it mysteriously
had a Check Engine Light and the diagnosis was an O2 sensor.
The best part...the "mechanic" just happened to have a bottle of
fuel injector cleaner on sale for $40 that GUARANTEED a cleared
code.
I can't prove anything,
but i know they did something to my vehicle in the 5 minute time span to throw the code.
It could have been something as simple as removing a vacuum line and starting the vehicle up.
I kindly told the mechanic that i would be contacting someone higher
up about this incident. I unplugged my battery when i got home and
when i hooked it back up the code was gone.
This incident occured at the Jiffy Lube on the 12000 block of 183
north in Austin, Texas.
[858] Joe in
Houston, TX Cabin Air Filter
I brought my car into your Jiffey
Lube on 11/01/07 at 14531 Memorial Drive in Houston Texas. I ask
for an Oil change and an inspection sticker. I the the process of
doing the lube job I was called outside and told I did not have a
cabin air filter. I told them to go ahead and put one in. When my
car was finished I received my bill. It was $124.33, I said was is
is it too much and asked why, was told the cabin Air Filter
was $54.99. I complained about the price of the filter because an
engine air filter is about 1/3 that price. I left Jiffy Lube and
went to an auto parts house (O'RILEY'S) about two blocks from the
jiffy lube location. I got a price on a Cabin Air Filter, price
quoted me was $14.95. I called Jiffy Lube and ask if I couls
return the filter they just installed. ther reply was they would
give me a $10.00 discount on my next oil change. I know you have
to make a profit and I am not against that, but over 300 %
profit way too much. My family have at least 20 automobiles that
we service regular, I have to say that if this can't be resolved
shortly, we will have to take our business elsewhere.
[857] Employee ROB
Customers
I work for a Jiffy Lube Franchisee in ----.. I am a manager for
one of their stores, and I go to school full time, and need a job.
We are required to stand outside in all weather with a sign to
attract customers into the stores. We have had people standing in
lightning storms, and blizzards. I have been put on notice when I
told my crew to come inside due to weather conditions. We have
turn over every 3 - 6 months. Our regional managers offer jobs to
people like myself, which pay well, then call us low life scum. I
personally need to work to afford to go to school, my crew on the
other hand can come and go, and they do. My job as of today was to
get rid of people who have shown up everyday they are scheduled,
who have no criminal records, (which most of our franchisee's
employees are ex-cons, to include child molestors) but my crew is
not liked because they get paid to much. I start them out at $7 an
hour, and most haven't had a raise in 6 months. I am not going to
get rid of anyone, and I will, and do whatever I ask my employees
to do, which now they want me to quit for standing up for my
employees. The regional managers have shown up at our stores
drunk, started fights at bars, and drink and drive. At this point
me, and my employees are just there for the pay. We have all been
looking for work.
We ROB people with services that do not need to be done, and if
they do we are double the price. We can do all the services that a
dealer can do, and when done properly we do a great job, and we
are alot quicker. Our regional managers have threatened our jobs
if we do the services as they are to be done, so we refuse to do
them, we are called pieces of shit for standing up for our
customers. We have alot of repeat business, and they come back for
me and my crew, I guess that is what makes us keep coming to work.
We deal with alot of great people, and we do want to help maintain
their vehicles, as long as they need it done. Will I and my crew
be there in a few months, probably not, and this franchisee will
find some other slouches to do half ass services, for the price of
gold. I tell each and everyone of the guys that work for me, if
they can find better, I personally will kick them out the door,
they all deserve better. I have had to lay people off do to their
color of their skin, hair style, and WE DO NOT HIRE WOMEN, period.
I know I am fault by staying, but I too have had trouble in my
past, which I have not been in trouble for 3 years, and help our
community help those who have. R & P enterprises in Wichita, KS is
the franchise owner and the love it when we tell everyone who they
are, actually if they find out, it is grounds for termination. A
few weeks back I had a conversation with one of our customers who
asked me about one of our regional managers, and how he gets away
with driving while drinking everyday he goes home. I said he
doesn't, and it was told to me they work at the liquor store where
he stops, and cracks one open while in the parking lot. So this is
a little more reason why our customers should stay away from our
stores. I am not defending Jiffy Lube, or the customers, just
telling what I see everyday. Jiffy Lube Corporation allows people
like this to run their name in the ground, along with Shell,
Quaker state, and Pennzoil. Way to let good names go down with
you. This captain isn't going down without the entire ship.
[856] Andy in MD
10X The Cost
The attendant removed the filter
from the inside of my car and show it to me. It was dirty - I
asked how much would it cost she she told me a cost that was 10
times above the cost at a parts store. Now I just limit them to
oil changes.
[855]
Luis in San Francisco, CA Still Waiting...
This letter is to let you know that I'm very dissapointed with my
experience with Jiffy Lube. Back on 05/26/07 I went to my regular
oil change visit, and the service guy gave me my receipt + he told
me that I can submit a rebate (for a free oil change).
Well….it has been 5 months since that, and I'm still waiting for
my "free oil change". The sad part is that I'd called to complain,
and a representative told me that she was going to call the rebate
center, and that I should receive an answer in a week. (that was a
month ago).
After this experience be sure that I'd never going back to a
company that promises something, and don't follow thru with the
promise!!
[854] Nathan
Deceit Same As Theft
My son just returned (Oct 27 2007) from what we expect was an
oil change in our 1995 Toyota Camry. During the service, the
tech showed him a filthy air cleaner with leaves and particulate
matter. Followed by a suggestion for a $40 replacement. Of
course I had told my son not to have any additional work done.
When he returned home, I bought a filter and began the
replacement and after taking off the filter housing notice a
completely spotless filter. The Jiffy Lube location had not
replaced it, it had been done 4 months ago...by our normal
mechanic.
To me deceit is the same as theft and this Jiffy
Lube location should be arrested and jailed. Iwould think
Pennzoil will be interested in the business techniques that are
used by sellers of their products.
[853] Dennis
in Erie, PA Theft of Service
[852]
Kerry in Portland, OR Slurs & Damage
I seldom use any oil change service but I used the jiffy lube in
Portland Oregon and it was the worst experience I've had with any
"mechanic". Two of the workers whispered racial slurs under their
breath while laughing and having a good ole time. That was when I
was leaving and later I found a huge oil leak, where there was
none before, and a broken radiator drain valve causing a leak
where there was none before and two hoses removed from my air
filter compartment. I wondered why they were laughing so much as I
left. I called the Manager and was told I could not speak with
him. After it was clear I was not going to accept that answer, the
"manager" came to the phone and said he wouldn't even look at my
car to see the damage.
Wow, Jiffy Lube sucks! But what can you do?
[851] Fred
in Aurora, IL Wiper Blade Scam
Fox Valley Center location. I am in training at the
adjacent Sears location and I wanted to have my oil changed while I
worked. They asked me if I needed wiper blades and I said they could
stand a replacement but I usually change my own since I have over 33
years of mechanical experience. I asked him how much the wiper
blades would cost me and he said $12. I knew I could do it cheaper
but I figured I was busy and $12. wasn't that much so I said ok. I
came back to pick up my car later and discovered that I was charged
$12. for EACH wiper blade. As far as I'm concerned this was a
classic case of " low balling " and I'm angry enough to write you
this letter of complaint.
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contact any of them, then send us an
e-mail. We will forward it to the appropriate party. Then they
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