Elizabeth in Chicago, IL Stolen
Keys, Stolen Car
Three days after
my car went in for an oil change at a Jiffy Lube in Chicago, it was
stolen from in front of my apartment. There was a long line,
so we dropped off the car and left the keys for about 45 minutes while
we did some other errands on foot. The police found my stolen
car about 1 month later and it's currently in the shop. According to
my mechanic, whoever stole it definitely had a key (no signs of
hotwiring or other ignition tampering). When I told the mechanic the
only time in recent memory I didn't have the keys in my possession was
when I left it at Jiffy Lube, he told me they could easily make a clay
impression of my key and because my plate # and address were on file,
take the key and search for a car with a matching plate near my
address. When I mentioned my Jiffy Lube suspicions to my
mother-in-law, she told me her neighbor had his 2 cars stolen from his
suburban driveway in Omaha the day after taking them for oil changes
at a Jiffy Lube!
Sandra in Boise, ID Ripping Customers Off
Ive been going to the same Jiffy Lube for 7 seven
years in Boise. Ive trusted them to not take advantage of me. This
last time I went, I was expecting the Signature service which they
include window washing and vacuum. Not only did they not do those, but
my $45.99 turned into $61.00 and that was after a $8.00 coupon. Im not
sure they did anything to my vehicle. All I know is that the bill was
alot higher than I normally pay. Then this morning I get an email
about Jiffy Lube ripping people off. Well needless to say. They have
not only lost me as a customer, my entire family will be discouraged
to using them for services anymore. To bad for them.
Managers Have No Integrity
I was always
suspicious of what the techs and Jiffy Lube would tell me what I
needed. After work was completed I had to return to ask why my engine
light came on after a service. Now I am very concerned I paid $100
for a Transmision flush that may have never got done after seeing the
investigation reports. Now I know I will go with my gut feelings. I
will not use Jiffy Lube in the future. This investigation video was
very disturbing and to think that the Executives would not speak out
as to how they will deal with this situation is what really made me
feel like I could not go back there. They appear to hire District
Managers with no integrity. My goodness I have spent a lot of money
at this company. Thank you for letting me have a voice.
Leigh in Omaha, NE Forgot To Replace
I took my car to the Saddle
Creek St. Jiffy lube for an oil change. I then drove to Chicago. As I
reached the busy Chicago interstate system in the dark, my head lights
went out. It was unbelievably dangerous. The next day I discovered my
dipstick sitting on top of the air filter, and my engine coated with
oil. I took my car to the local Chicago Jiffy lube, and they wouldn't
do anything but replace the shorted out bulbs, which I had to pay for.
I hate Jiffy Lube, and would rather drive my car into the ground, than
ever go there again.
 Pete Air Filter Is Missing
I also had a bad
experience with Jiffy Lube, too. I went there just to get an oil
change and the technician comes back and tells me that my air filter
is MISSING! You tell me how in the heck can an air filter be missing
when I just checked it before myself.
That did it for
me! I'll never set a tire in the place again! How they stay in
business this long I'll never understand! What everyone should do is
file a Class Action lawsuit against them.
 Amanda in Albuquerque, NM Stolen
I went to Jiffy Lube in Albuquerque, New Mexico, on
Wednesday, March 19, 2008. Before going to get my oil changed, I had
cleaned out my car. While doing so, I placed my laptop computer,
along with various other artifacts, in the trunk of the vehicle. I
went in for the oil change ONLY, and reiterated this several times to
the technician who checked me in.
Jiffy Lube representatives
are barred from accessing customers' trunks unless the tires are being
rotated (per the district manager). As I had specified multiple times
that I was there only for the oil change, no Jiffy Lube
representatives should have accessed the trunk of my vehicle. After
leaving Jiffy Lube, I made a stop at my apartment to pick up my dog,
taking approximately five minutes, before taking a forty-five minute
drive to visit my parents' rural home. This means, there was a window
of about an hour when the vehicle was not in my supervision or
control. The hour while I was at Jiffy Lube. When I got home later
that evening, I went down to my car to bring my laptop up to my
apartment. Lo and behold, my laptop was gone.
The district manager for
the corporate offices in Albuquerque advised me that because I didn't
notify the store the same day the laptop was stolen (I got home too
late to call and their store does not have an answering machine - only
a fax line) that they could not search the store. He also advised
that this particular Jiffy Lube does not have surveillance. How
convenient. And yet, the district manager advised that he was
obligated to take his employee's word that the laptop was not stolen
from my vehicle. This is because, he says, others have lobbied
complaints about artifacts being stolen from the vehicle, and later
discovered those items between or under the seats.
I've promised a full
apology if I find my laptop computer between the seats of my car.
Raymond in Cary, NC Busted Dashboard
This event occurred at Jiffy Lube
# 1458 in Cary, NC, on Sunday, March 2, 2008.
I brought in my
1990 Ford Thunderbird SC for a safety inspection. After the
inspection was complete, the worker told me that he noticed a crack in
my dashboard after vacuuming out the pieces of the old sticker. He
claimed that when a small piece of the dashboard was sucked up, he
noticed the crack. When I inspected the area, it looked exactly like a
fist had hit it, and it also included a perfectly straight cut about
an inch long. The whole area looked as if his hand slipped while
scraping off the old sticker, and his fist and blade busted my
dashboard. He insisted that the crack was already there, and that he
had even showed it to another employee. When I asked him why he did
not show me the crack as well, he did not have an answer. I was so
perturbed, I simply drove away.
I called back
about an hour later and the same guy happened to answer the phone. He
said I could come by and fill out a QCR Report which would include
both my and his side of the story, and then be given to a district
office, I guess. He said QCR stands for "Quality Control Incident
Report." I decided to NOT proceed by their rules and instead called
Carolina Lubes (this was on my receipt) and left a message asking a
"Mike" to return my call.
In the meantime,
I did some research and determined that a repair for this damage is
typically about $80. All I am after is $80 to resolve this. I will
provide an update as soon as this issue is closed.
in Omaha, NE Left Lug Nuts Loose
I took my Mazda 6 to jiffy Lube
for an oil change and tire rotation in Omaha Nebraska. They talked me
into a air filter and cabin filter along with the initial service.
Ok! Around $125.00 later I left the store and went around five or so
miles when I noticed that my car was vibrating and did not seem
right. I drove a short distance further when I had to pull over and
look for what I suspected had happened. Sure enough there was a tire
that had all five lug nuts loose and close to falling off. Had my
wife or son been driving they may not have even thought to check this
out. I did contact jiffy and complained in a much higher than normal
voice. They did apologize and did after two weeks give me full credit
for the service performed. Wow this was close and could have been
 Brad Work Does Not Need Done
When I go to Jiffy Lube I am
repeatedly told that I need to get work done that I know for a fact
doesn't need to be done. Such as a transmission flush that I had done
one month previously on a 2002 Saturn. I did not have it done at
Jiffy Lube therefore it was not in their records, and they told me it
looked bad. I asked to go with them and look at the fluid, then they
told me that maybe it wasn't as bad as they thought when we looked at
it together. This happens nearly every time. I am never going to
Jiffy Lube again.
in Surprise, AZ Price Gouging
This past Saturday I went
to the Jiffy Lube on reems at bell road in surprise Arizona, had to
wait 1.5 hours for a 15 minute oil change and filter, plus they
charged me $5.00 for a 1/4 pint of antifreeze, it's not like shell is
not making enough money with oil prices now, but gouging you for this
small amount of antifreeze is mind blowing.
I worked for Q-Lube for 14 years and
then worked work fot Jiffy for two years after the merger with
Pennzoil. I worked my way up as a lube tech to a manager and then into
corporate. A large portion of the Q-Lube store were company owned and
I admit that they had their share of problems but overall they the
they provided a fast and dependable service. I managed a store for
over 3 years and I only have one major problem due to negligence and
that was a double gasket on an oil filter and the seal did not fail
until the vehicle had reached temperature and was on the express way.
We promptly provided the customer a rental car and had his engine
fixed at our cost. I'm sure this happened many times across the county
over the years but no at surprise when you look at the number of
vehicle that are serviced. It's just a numbers game. I had always
heard stories about Jiffy lube, but never believed them until I worked
their. I just could not imagine that it was possible that anyone
could be that negligent.
What I found
during my time at Jiffy was that almost all of the Jiffy Lube stores
are franchised and many are owned by private companies that have
dozens of stores. Jiffy lube corp. has very little control over these
stores and the companies that own them are only interested in one
thing and that is to make as much money out of each store as possible.
That means lowering their hiring standards and rushing new employees
through training because they can't sell an air filter if they are
watching a video so most stores doesn't even bother training there new
employees they just get OJT and before they have an inspection the
manager will pass out the certs and fudge the paperwork. In some area
the turnover was so bad that a store would replace an entire crew in a
month's time. This is not every store and there are a lot of owners
out there that take pride in their shops and want to do a good job.
These are the stores that you never hear about because they don't have
problems. The Jiffy Lube company stores also have a better record
because they have to go by the book.
My suggestion is
to inspect the crew and the store. If the crew is clean and sharp
looking and the store is clean the chances are that you won't have a
problem. If the store and crew are sloppy get back in your car and
drive away. I personally will not take my car to Jiffy because I know
the local franchise and he is only intrested in how much money he can
get out of the customer and will do anything to get it.
 Dirk in Sioux City, IA
Repeatedly Do Not Replace Filter
I borrowed a truck (older
style Dodge Dakota with the V8) from a friend a few times and as a
favor said I'd service the engine for him. He said not to worry he
always takes it to Jiffy Lube in Sioux City. I went ahead and did it
anyway. I found window stickers that indicated he had been there 3
times already that year (last visit had been a month earlier) and
reciepts in the glove box indicated he had paid for a professional oil
filter upgrade, an air filter, and a few other fluids. Well, I know
the oil filter is hard to get to in these trucks because it's a big
engine in a small spot, so the only way to the oil filter is really
through the passenger side wheel well. When I got to the oil filter it
had numerous rust spots and a hole! Oil filters don't typically rust!
The oil was dirtier than should have been for only being a month old
too. Airfilter was dirty and the wrong size (I had put a new one in
the previous year and this wasn't that one, so
someone must have changed
it quick with one that was laying around). Long story short, he never
went back and magically his truck started getting 5mpg better on the
first tank. Regular oil and oil filter changes help improve milage,
Jiffy Lube does not.
Michael in Kansas City, KS Broke Head Lamp
will not use Jiffy Lube again on my car(s), I used them in Nebraska
Grand Island. We moved to Kansas City KS in April of 07 and the car
was due for its oil change and so thinking that JL would be a alright
place to go due to going to them in Nebraska and never having an
take my Car to 78th and State here in KC Kansas only was having a oil
change and a mini light changed on the passer side head lamp housing,
they did all this and charged me 70 something I pay with a check and
as they drive the car out of the bay the head light housing is almost
hanging out. I say to the guy need to fix that, "Oh it is" etc etc.
so we drive the car back to house and I call the bank then and stop
payment on the check and call JL and they say well there is nothing
that can be done and what do I want them to do?
took my best friend in Nebraska 20mins to reseat the head lamp so I
will not take any car, truck, or what not back to any jiffy lube.
David in Ohio Corporate Won't Listen to Store
Had a Signature
oil changed on February 17th and on February 21 the oil
pressure went to ZERO driving down the highway. Pulled over – shut
down the engine and restarted - pressure went to 40 and then back
down to zero. Engine started tapping. Shut down – checked oil, over
Luckily, I was
right next to a PEP-Boys service. I had Pep-Boys change oil and filter
– problem resolved.
Told problem to
the local Jiffy Lube (just so they knew they may have defective oil
filters) and the clerks all said this had happened several times, even
had to replace engines on two cars. They said it has been a problem
since they switch from the FRAM filters – but no one at Corporate
would listen to them. They said I should contact the manager. I did
and he had me fill out a form to be reimbursed for the oil change at
I talked to
Customer Service – and not only did they not listen, they did not
care. First I talked to a Chuck and then the manager Ryan. Both were
not customer friendly and told me that I had to prove it was their
filter before they would do anything.
according to them was either my opinion or I was lying. It was
not customer service but claim avoidance. Last time I go to Jiffy
Lube. Shame because I am sure that the dealers are good people.
 Bonnie in Atlanta, GA Did Not
Change Oil Filter
I went to the
web page for a coupon and started reading all the Jiffy Lube
problems. I have been going to the same Jiffy Lube for 8 years.
Thought I would mark my oil filter witha purple line this time, but
didn't really think they would be one of the problem stores. I even
discussed with the manager how some of the California stores are
giving you a bad name. Wellllllll, after the oil change, I checked
the oil filter, and sure enough, it wasn't changed. The manager said
he was sorry and that never happens. SURE.
Shay Transmission Fluid Instead of Oil
Took my 1992 dynasty in for an oil
change on 20th and Broadway someone pored tramission fluid into my oil
tank and it caused my whole break line to lock up on me.
 Valentina in East Lansing, MI No
Oil In Engine
I've been a Jiffy Lube customer for at least five years with my
Volkswagen Jetta and have been happy with my service up to now.
On February 10th, 2008, I visited your store for the usual
The mechanic working on my car said that the dipstick casing was
broken and should be replaced at my dealer. He also said that if I
checked the oil, not would show until I fixed the dipstick. The bill
came to $43.95 Later that day, I was driving when the car
started to blow blue smoke from the exhaust. Several minutes later,
the check engine light came on and then the oil light. I took the car
straight to my dealership (Williams) for emergency service the next
morning, they were kind enough to fit me in on short notice.
Williams reported that the oil pan had been recently stripped and had
to be replaced. He also said there was no oil in the car. The cost
for this repair was $337.74 which included replacing the oil pan and
another oil change. I might add that Williams discounted their bill
in light of the situation. I did some research online that day
and found numerous complaints about stripped oil pans at Jiffy Lube.
It seems like it is quite common for Jiffy Lube to have employees
working on vehicles which they are not qualified to work on.
Since the oil pan was obviously
damaged by Jiffy Lube mechanics and not Williams, I am asking Jiffy
Lube to reimburse me for the $337.74 bill from Williiams plus $65 that
I had to spend on a car rental while my car was being repaired for a
total of $402.74 I call the Jiffy Lube manager on February 12,
2008 he would not accept any responsibility for this incident.
I am now considering taking this
to small claims court The Williams manager has agreed to got to court
with me and present the stripped oil pan to the judge and recount what
he saw when he examined my car when I brought it in for service on the
11th. I believe I have a very strong case and will win in court
so I think it would be in your best interest to just pay the $402.74
an save everyone involved any additional expense and inconvenience.
Gordon Radiator Flush Warped Cylinder
had Jiffy Lube flush the cooling system on our 1993 Mercury Sable. A
short time later a blown head gasket was discovered while trying to
diagnose an engine miss. As an ex automobile mechanic, I know it
is possible to warp a cylinder head while flushing a cooling system,
and that It's very hard to prove responsibility.
 Harley in Wichita, KS Criminal
Destruction of Property
My 75 year old mother took her van to
Jiffy-Lube on South Seneca in Wichita, Kansas last Friday, March 7th.
She told them she just wanted an oil and filter change leave
everything else alone. As she looked out the man was trying to force
the air cleaner off the car, she yelled at him and then four men began
to tell her how bad off her car was.
They told her that her transmission
was about to go out and it needed a $150 service to prevent it from
failing within the next 5,000 miles. That these “04” models were bad
about transmissions failing , but they could protect her. She told
them that she did not own an “04” and if they didn’t know what they
were working on they shouldn’t be working in the garage at all. (For
the record she has a 2005 Dodge Caravan with 25,000 miles on it which
is under factory warranty until 70,000 miles).
After a long arguing match she was
overcharged to the tune of $35 for the oil change they offered at
$19.99 on the sign, and they four guys were standing outside laughing
at her when she left. She later realized why they were laughing so
hard—they had keyed the side of her car.
These places border on consumer fraud
and criminal distruction of property and should be shut down.
Heidi in Wilsonville, OR Prey On Women
I went into a Jiffy Lube in
Wilsonville, OR yesterday. All I wanted was a oil change. After
being bomb-bartered by 7 different people telling me what I needed for
my car, I decided i would also like to price their wiper blades. I
ask the guy for a price list. He never brought one to me. He had
quoted me a price of 29.95. When I left I noticed that they had
charged me almost double that. I am a female & truly feel like they
took advantage of me. When i go home, my husband called Jiffy Lube &
they told him that they had quoted me the correct price, not once, but
twice. Now they are calling me a liar to my husband, who by the way
knows I'd never pay 60 dollars for a pair of wiper blades. My husband
got hung up on by the manager after asking for a refund. They were
very rude when we returned to get our refund & still were trying to
convince my husband that they quoted my the price 2x. They are very
unprofessional & down right rude. They prey on women, so watch out
all of you females. I will never do business with them again & i hope
to dissuade anyone who may in the future.
Tyler in Lakewood, CO Destroyed Engine
In effort to get attention to this issue, yesterday I sent an EECB
(executive email carpet bomb) to the executives of Jiffy Lube
international, including the president. Earlier today I received
a very frustrated phone call from the Colorado Manager for Jiffy Lube
in response to the email I sent last night. Unfortunately it
appears that though the email ruffled plenty of feathers, Jiffy Lube
is still refusing to rectify the situation.
SO my hope is that you and your staff can aid in getting this
information out to the public. I am including my letter to Jiffy Lube,
contacts and contact information, and the response I got.
letter is a statement of events that occurred as the result of the
complete loss to my engine and the absolute despicable response from
Jiffy Lube/Allied Lube and Nationwide Insurance.
On December 26, 2007, I took my 2001 Saab 9-5 to Jiffy Lube #02491 for
an oil change. The next day my vehicle started having mechanical
issues that previously I had not experienced. Several days
later, the engine blew a large hole through the bottom of the oil pan.
Upon a mechanics inspection, having noticed a new oil filter
installed, they recommended I contact Jiffy Lube in an effort to
resolve the situation, as there were pieces of the piston in and
around the hole.
The manager at Jiffy Lube was very apologetic and courteous, as was
the District Manager Daniel Hill. After Mr. Hill's initial
investigation I was referred to Chris Ferrell, whose contact number I
was given for the first time on January 23, 2008, nearly four weeks
later. Mr. Ferrell works for Allied Lube in Texas, and unfortunately
was less than positive with the situation.
He informed me that he would forward the information to Allied
Insurance for a claim investigation, but he did not feel that the
claim would be successful, as it was uncommon for a claim based on a
blown rod to be paid. Based on his responsiveness and tone of voice I
felt his attitude was essentially that he would do the bare minimum of
what was required, which was shown by his lack of action since he had
been in possession of the information from Mr. Hill for several weeks
and never contacted me.
I then was contacted by an Allied Insurance representative who stated
they were dispatching a local Nationwide Insurance claims
representative, Cameron Widler, to do an on-site evaluation of the
vehicle. Mr. Widler was also very courteous and responsive, and
inspected the vehicle on January 31, 2008.
After his initial inspection, he felt that in order to properly assess
the damage the engine would have to be torn down, at my own cost. I
voiced my concern that should he refuse to pay the claim I would be
liable for the bill to do this, $336.00. Mr. Widler informed me there
was no way around it. Reluctantly I agreed.
At that time, I gave permission to Nichol's Automotive, chosen by
Nationwide, to tear down the engine. They found that the number four
piston had gotten very hot and melted down. They found the timing
chain in tact, no oil leaks, no head gasket failure, no oil pump
failure nor was the oil mixed with antifreeze. Their diagnosis is that
the piston failed, hit another area of the engine and broke resulting
in the hole in the bottom of the oil pan. They felt this was due to
lack of lubrication, possibly from an incorrect viscosity in oil, or
possibly from a foreign object being dropped into the engine at the
time of oil change.
At this time, Mr. Widler asked Nichol's Automotive for an estimate to
repair the engine. I spoke with Mr. Widler later that day on the
phone, and the unofficial indication was that the claim would be
approved and proceedings would move forward in my obtaining a rental
car and the repair/replacement of the engine. Mr. Widler stated
that he had sent the information and the mechanic's findings to his
supervisor, William Schwerin, Field Claims Manager at the Rocky
Mountain Regional Office, for a final authorization and that he would
be back in contact with me. Mr. Widler then called me later that
same day stating that Mr. Schwerin noticed anti freeze present from
the photographs sent to him, and as a result had denied the claim on
the assumption that the engine failed on it's own.
I then contacted Nichol's Automotive informing them of this
information. They stated the evidence showed the contrary, that there
was not anti freeze leaking into the engine causing a failure. At my
request Mr. Widler returned to Nichol's Automotive, choosing to bring
Mr. Schwerin with him, to discuss the issue with the mechanic.
According to a written statement made by Nichol's Automotive owner
Lynn LeMaster, Mr. Scherin, "spent less than two minutes inspecting
the vehicle…and came to his conclusions after viewing a damaged
remains of a piston…Mr. Schwerin was very rude and treated our
Technician like he was stupid…" After this encounter, I received a
letter from Craig Dempsey, the Claims Representative for Nationwide
Mutual, stating that their official finding was that "there was a
material failure to the piston."
I then acquired the written statement from Nichol's Automotive, which
explained that there was absolutely no evidence to show a mechanical
failure that led to the broken piston. I again asked for the
repair/replacement of my engine and a rental car. This letter was sent
to Mr. Dempsey. I received a reply letter from Mr. Schwerin stating
that a common failure in Saab engines "is due to running low or
incorrect octane at higher altitudes." In an effort to investigate all
possible causes of this engine failure, I asked the Nichol's
Automotive mechanic if that could have been the cause, he replied that
it could not have caused
Now, seventy days since the oil change, I still have no satisfactory
resolution to the complete destruction of my engine. I am left with no
transportation, a mechanic bill for work ordered by Nationwide and a
very unresponsive representative unwilling to listen to the facts as
presented by the mechanic he requested to inspect the car and who has
changed his official findings twice.
I find this to be truly abhorrent treatment by Jiffy Lube, Allied Lube
and Nationwide insurance. The representatives I dealt with, who had
decision-making authority, showed zero desire to help with the
situation and regardless of evidence were looking for ways to deny the
claim. I have always enjoyed my Jiffy Lube experience, until this
It is my hope that you all are as outraged as I am. Surely the last
thing desired is for Jiffy Lube or Allied's reputation to be
I sternly and respectfully request this issue to be immediately
acknowledged and resolved, equaling the repair/replacement of my
engine and the use of a rental car. I look forward to a reply, within
72 hours of the receipt of this letter. Otherwise, I will have no
choice but to report this issue to all the proper consumer agencies
Ralph in Cranford, NJ Antifreeze Fraud
On12/3/07 I had
my upper and lower intake gasket replaced at my mechanics. This job
required that the anti-freeze be replaced. On 3/4/08 I went to Jiffy
Lube for an oil change. The advisor came to me with gunk on his finger
and told me my anti-freeze needed to be replaced because as shown on
his finger it had turned to sludge and was no longer good. When I told
him the anti-freeze was replaced 3500 miles and 3 months ago he had no
futher discussion about it.
We Service Only Nice Cars
I found your website by
accident but am glad as I had an experience in 2004. I needed an oil
change for my car and seeing jiffy lube drove in. I hadn't even gotten
out of my car when a service man was at my window. He proceeded to
knock to which I opened and completly startled just stared at him. To
which he inquired of me my business I explained I needed an oil change
and was just tidying up my car. He replied "We service nice cars
only". Keep in mind they were dead (they had no business at all) and
he had left a group of lazy employees to come to tell me that I
basically wasn't good enough. I told him fine I would take my business
else where and have since never gone to a Jiffy Lube. This location is
one off 436 near Aloma and was the most appaling of business. "We
service only nice cars" It was enraging and highly inappropriate. I
thought someone ought to know in case this is a continuing problem at
Employee in Bethpage, NY
On February 23 I began working at Jiffy Lube
located on Hempstead Tpke. in Bethpage N.Y. It was a Saturday and I
did not actually work but I was 'tested'. I sat at a computer and
watched training videos and then I was asked questions based on
several segments each time I passed I would then go on to the next.
Completing these tests made mecertified and qualified. It was
distracting to begin with from all the noise and the videos were like
really bad sesame street with the worse rap music which was supposed
to help remember the stuff but it too was distracting. I don't hate
rap music. I can't remember much at all. I never saw the videos again.
I went to the Jiffy Lube web site to see if they might post some
training tips for their employees to study. But no.
I remember the customer service segment vaguely and it taught about
reading body language of customers. I found this interesting.
Disturbing actually. Very disingenuine I think.
Anyway I must focus more on the safety segment. I was trained that as
a underbay technician I should be supplied with latex gloves. At first
that was not a problem by March 1 the next saturday after I began they
ran out. I got fed up and took 2$ and walked acros the street to the
auto part store, yes there is an auto part store across the street ;/
, and bought a small bag by the end of the day they were gone and
don't expect to be reimbursed although I shared them.
Also I was to be supplied with safety goggles that were to be replaced
if they were to be scratched. I never recieved them and I don't think
I should have to risk my eyesight to do oil changes. How do I say that
in body language?
Nor was I given a hot sleeve to protect my arm from hot oil. It would
have been nice. I took an old sock and cut it into a sleeve and used
Then theres the special hat that is to replaced if it had holes in it
and how it should be inspected before use. And it must never be worn
backwards or crooked. So based on the information presented; What
should never be worn backwards or crooked a, the safety goggles b, the
latex c, your under wear or d, none of the above. Very good you are
now qualified to be a lower bay technician. Congratulations. Jerk.
This went on for six Godless hours.
I did recieve one sweatshirt with a Jiffy Lube logo on the back that
was pretty cool.After the first day it was stiff and stinking from
dirty oil. I tried to keep it clean by wearing my own black hooded
sweatshirt over it it was cold and wind with both sides of the bay.
The doors were open and the wind would blew right down my back it was
nice wearing the hood until Milton the manager told me that I must
take off my hooded sweatshirt so in case someone was to come down and
see me working they would see the Jiffy Lube Logo. I told him that I
was trying to keep the new Jiffy Lube shirt clean and keep warm with
the hood. He told me I should take my hooded sweatshirt that was
filthy with oil and wear on the inside of the Jiffy Lube sweatshirt
which was way smaller than my hooded sweatshirt. So I took off my
sweatshirt and got a nasty headache from the wind all in case by some
chance a customer might come down stairs and not see the Jiffy Lube
That bothered him but the black filthy oil slick floors and stairs
didn't nor did the old filthy paint pealing off the walls. It bothered
me. I was in the US Navy and I know there is no excuse for this
slobbery. If it were sailors that place would be immaculate you could
eat off the floors when they were done. There should be non skid like
on the flight deck. If this were a ship it would sink.
There are three bays and each bay should have a complete set of tools.
Instead one must constantly leave one bay and go sliding slipping
around to the other bays to find the right tool. The employee backroom
looked trashed and probably mold infested. And oil coated everything.
The microwave the boxes heaped on the floor with collapsed cardboard
from being wet with oil. I wonder how did they let it get like this.
The mop bucket filled with black water at the beginning of the day.
This is the worse job ever. Even worse than when I worked at a pet
cemetary and I had to dig up dead pets up from their graves some older
than 50 years. The muck! The coffin containers falling apart and the
remains falling out the bottoms into the mud and fishing the peices
out with a rake and wheel barreling it to a little hut like place and
each week filling up a uhaul truck. I did that for 3 years and I am
unwilling to work at Jiffy Lube for more than 1 week. I miss the
furniture delivery job the most. And that was hard work but I enjoyed
it and I am still good at it. And nothing ever breaks when I load a
truck. I actually believe that the furniture company would still be
there if 9/11 never happened but thats another story.
In the last 3 years I lost my job, my mother, my dog the only one I
have is my girlfreind and she is getting fed up. I have been depressed
and am now getting out of it and I really want to work. I really need
the money and I am plain pissed off that people should have to take
unecessary risks just to have jobs. 8 dollars an hour in New York is
Seven Eleven I am not exagerating. Literally turned down a job at 7/11
for 8$ a few months back because the manager of that place said he
would give me the job but he would have to fire someone and he would
do it. I don't know why he told me he did and it didn't sit right with
I will stick to the subject from here. On tuesday February 26 I began
working in the lower bay. I was instructed to learn from Mike by
Milton the manager. I wrote down what he told me. That at certain
points of the oil changing operation I was to yell out different
commands or phrases like "clear to add" and each thing I did had a
specific command I had to yell out but thats if Lous there. So I
memorize them that night and the next day Milton the manager to my
dismay has similar commands but different words a different way of
saying it and he insists that I must say it his way. The next day Lou
the district manager he has his way and wants me to do it his way. So
later on I say to Milton everyone seems to have their own way of doing
it and that Lou he does it a little different. Milton he tells me Lous
way is wrong. I think to myself okay but Lou speaks english I can
understand. It makes me think of the bible verse about a house
divided. Shall we name this house the tower of babel?
So Saturday march first it gets busy and I was working and changing
the oil and I want to concentrate on what I am doing and do it qickly
and yell the commands. Mostly my true will is to not screw up someones
car. So problems arise like a stripped drain plug and I get help from
the manager because mike the guy who is in charge of the lower bay I
notice he is busy and it seems he kind of getting annoyed he gets
pissy so I go to Milton and get him to help and he is la di da and
lectures me for at least a minute everytime, I have trouble hearing
him with the the background noise his accent and my tinusitis not to
mention the car alarms which kills me and make me immediately and
instinctivley put my oil soaked hands to my ears because there is no
command for them to yell "car alarm" just what I need and everyone is
rushing and I am like alright already. I just don't want to mess up
someones car. And I am all confused because I can't remember if this
guys yells the commands this way or that way so I am at the point
where I don't even want to yell them at all. By the way anyone who has
ever been in bootcamp knows that the fear of shouting commands even
for breakfast is expected and that there is more fear in not shouting
commands and saying them wimpy like at Jiffy Lube. I once heard
another employee laughing at me for shouting the command when the
managers were not around. I fueled helicoters on a flight deck of a
ship at night could not hear nothing but the blades we communcate with
lights and these people can't get it together to do an oil change.
So the this has been keeping me up at night and I find that more
exhaust ing than the work. I went this morning with 3 hours sleep Mike
got pissy again because I didn't yell "clear to start" for the third
time loud enough for him to hear me and basically accused me of lying
and wouldn't let it go. That got to me and I wanted to hurt him
badly.After all he is the one that said "only if Lou is here" I was
nothing but polite and nice and he mistakes that for weakness. Let it
go. He said I was copping and attitude after I punched out and he
seemed nervous that I would do something to his truck. When I went to
punch out Milton kept saying if you punch out then your quiting. I was
fustrated because of my will to see mike dead and told Milton that I
was upset because of mike I punched out and Milton said again if you
punch out you quit and that just stumped me and made me realy mad and
then I thought I better get away from him because this tool is getting
to me although he was not intentionally doing it like mike was.
I needed to leave there and I hate mike and milton is just like weird.
And this all because they can't give me goggles. My eyesight 20/20 and
I sure as hell am not going to let Jiffy Lube and Milton get to me.
Mike I imagine him with his eye burned out and black gunky oil oozing
out his sockets. Go change the oil. Oil boy. Try talking up to Milton
and Lou like you talk to you filthy loser. Coward.
I did not realize what a poor reputation jiffy Lube has and found this
web site today the day punched out early from Jiffy Lube because they
would not give me the required safety goggles and other items. I am
just doing what I was trained to do. Milton informed me that he never
watched the videos when he started. If he did he would realize I am
just doing my job. And to work without goggles is a violation of the
law and is criminal. I will not be a criminal.
So I got work for the next 2 days working on truck could make twice as
much doing that then a week at jiffy lube so I will go back and punch
in thursday and if there no goggles I will punch out. See what happens
I don't care. Let them say something. I am not done yet. I will
continue this crusade. And I want to get some primer and paint. Scrape
the walls down and repaint it. How can they walk by such filth each
day it is truly incredible. I do not exagerate and did not lie at all.
Its surreal. And I worked at _Bide A Wee pet memorial about 10 years
ago. I may not be an expert lower bay technician oil changer but I am
qualified. I was trained and certified at jiffy Lube. I did not get
the badge yet. Maybe it will come with goggles.
Send a letter to Santa Jiffy Lube is open 8am 12. on December 25.Why
only four hours? The rest of the day is spent doing the annual
cleaning. So get there around 11:55. Lets make December 25 Jiffy Lube
day. I can't think of anything else I would rather do.
Fueled by anger I write this in a few days I will probably not care
anymore and find the whole thing annoying. And then I will close my
eyes and think of the image of mike with the oil eye sockets take deep
breath and sigh. Then I will laugh and not give it another thought.
 Jack Actual Work Unknown
I have used
Jiffy Lube for years. I suspect that Jiffy Lube is not the only “quick
service” outfit that would steal from the public. Probably even the
service departments of Ford, Chevy, etc might do the same. Therefore,
I will continue to use Jiffy Lube, but will:
1. assume the
2. warn them,
3. watch them complete each specific service,
4. and ask for the old parts as the work is being done.
I will tell
them why I am doing this; otherwise, one has no idea what they are